Dwight MckenzieAjax, ON, L1T 0M7 | 416.917.2641

dwightmckenzie807@hotmail.com| linkedin.com/in/dwightmckenzie

PROFESSIONAL PROFILE

A strategic leader with over 15 years experience in the financial sector. A strong motivator with a proven track record of leading by example, consistently meeting targets and improving efficiency. Proven ability to manage budget, align business strategy with corporate strategy; set team goals and led a team of 10+ on large scale project varying in complexity to achieve business objectives. Career highlights include:

Lead, motivate and manage cross functional teams of 10+ members in a fast paced billing environment with tight timelines.

Liaise and represent billing and accounts receivables integration during several key acquisitions across multiple departments by communicating progress reports, operational and performance data to senior executives.

Led teams for collaborative billing projects; worked with and supported cross functional project teams to migrate to a new billing platform.

Implemented process and system enhancements

EXPERTISEBilling & Accounts Receivables | People Leadership/ Management

Strategic Planning and Implementation | Process Improvement | Customer Service and Support | Problem Solving|

Professional ToolsBilling Systems | MS Office (Word, Excel, PowerPoint, Access) | SQL | Internet Applications |

EDUCATION & CERTIFICATIONSheridan College – Brampton, Ontario: Business Administration Diploma, Major in Finance

Canadian Securities Institute – Toronto, Canada: The Canadian Securities Course

Additional Strengths/Skills

A strong relationship builder with a proven track record of establishing and maintaining effective internal and external networks at a senior level

Analytical and detail-oriented professional Good conflict management and prioritization skills Outstanding oral and written communicator able to effectively articulate strategic

imperative of the business and act as an enabler for feedback An exceptional people manager with well-honed leadership, negotiation and conflict

resolution skills People Management – a proven leader with extensive knowledge of building and

developing highly successful and engaged project teams Strong organizational skills while working on multiple projects Strong knowledge of contracts and vendor management

1

PROFESSIONAL EXPERIENCE

COMPUTERSHARE 2000 – 2015 Team Leader | 2005 – 2015

Managed and coached 10 staff members on various billing systems functions and accounts receivables while consistently meeting the deadline for generating over 4000 invoices on a monthly basis

Supervised the day to day work loads of team members and allocation of resources Produced accurate daily, weekly and monthly billing reports for senior management Performed role of coach to team members and continuously developed team members;

mentored and coached team on development of skills required to deliver the applicable service baselines and facilitated career development

Conducted quarterly and year-end reviews of team’s performance. Integrated cross training opportunities, developed and managed retention and trained all

team members on guidelines for integrating new acquisitions SME for special billing projects in Strategic Planning and Execution Organized, facilitated and led meetings for conversion of the billing system to a new platform Managed strategic projects, including planning and coordinating individual projects and

project teams to meet scope, schedule, budget and quality commitments while minimizing potential obstacles and risks in a fast paced environment

Prepared detailed business requirements, test plans, user documentation and process designs.

Developed policy and process adjustments based on industry best practices, risk identification and/or benchmarking

Actively pursued process improvements by ensuring the maintenance of systems and equipment used by billing and recommended upgrades/replacements as required

Worked with the Manager of billing to develop reporting requirements for month-end reports and meet periodical external audits for Finance Department

Billing Administrator | 2002 – 2005

Prepared journal entries and cheque requisitions for refunds due to overpayment as well as journal entries for the monthly bank account balances

Reviewed bad debt write off forms received from branches to ensure proper completion and authorization prior to processing amounts into the AR system

Completed AR transactions and applied customer payments; researched unapplied cash and credit payments

Recommended improvements on collection reports summaries, including measurement of the process against stated targets, and delinquent customer reports

Archived record retentions and audit support Worked with client counter-part on specific customers and accounts for improvement

opportunities and liaised with the customer to review the recommendations Reviewed new accounts set-ups, manual transactions, modifications, credit notes and

corrected invoice Compiled, sorted and filed documents for substantiating transactions Ensured accurate invoice for all services performed as per the established fee schedules and

within established deadlines Responded to shareholders and brokers request Performed quality assurance on already generated invoices Deposited cheques and sorted out all payments received daily from clients, departments and

branches Performed cash management duties; balanced daily cash receipts/bank reconciliation

2