Jirawit Yanchinda

(Learning Organization) (Leadership) (Team Learning)

Chris Argyris Organization Learning Donald Schon

Sociotechnical System () Organization Strategy () Production () Economic Development () Systems Dynamics ( ) Human Resources () Organizational Culture ()

Single-loop learningOrganization Model I = theory-in-action or know-how Double-loop LearningOrganization Model II = Theory-in use or know-why Ice Breaking Techniques Balance Scorecard Feedback Loop

Single-loop learning

Organization Model I = theory-in-action or know-how

Working procedure

Working Instruction

Defensive Routine

Double-loop Learning

Organization Model II = Theory-in use or know-why

Governing variable

Ice breaking

Financial Perspective

Customer Perspective

Internal Business Process Perspective

Learning and Growth Perspectivehttp://www.calculusadvisory.co.za/services_balancescorecard.html

Using the Balanced Scorecard as a Strategic Management System byRobert S. Kaplan and David P. Norton

Strategic Map

Corporate Balanced Scorecard

SBU Scorecardhttp://www.calculusadvisory.co.za/services_balancescorecard.html

Identify Vision and Missions

Build a Strategy Map (Strategy Themes at four perspectives and its cause-effect links)

Identified weight for each perspective and every strategic theme in the perspective

Build a corporate balanced scorecard on each strategy themes(objectives, measures, targets and initiatives)

Prioritize and Distribute targets to SBUs and SMUs

Dr. Nopasit Chakpitak

http://www.symphonytech.com/articles/bscard.htm

Dr. Nopasit Chakpitak

http://www.symphonytech.com/articles/bscard.htm

Dr. Nopasit Chakpitak

Build a balanced scorecard

Integrate to management

Use balanced scorecard / BSC software

Financial Perspective -> Budgets and Costs Management, for example, ABC

Customer Perspective -> Customer Relationship Management

Internal Perspective -> Total Quality Management

Learning and Growth -> Knowledge Management and Learning Organization

Reskilling

Supplying information

Aligning individual objectives to organization objectives

Dr. Nopasit Chakpitak

Dr. Nopasit Chakpitak

Dr. Nopasit Chakpitak

Dr. Nopasit Chakpitak

Dr. Nopasit Chakpitak

Single Loop learning - how ..better

Double Loop Learning why.do different

Triple Loop Learning focus on propose of Org. (hardest)