E-HR HC Strategy .. L . Helloinsa

. e-BIZ . Best Practices in e HR. HC Strategy . e HR Agenda1

. e-BIZ

1. High Speed

High Quality

Low Cost Information Technology Process Reengineering High Speed Management Network Organization Knowledge Workers Global Competition High Speed, High Quality, Low Cost 3

HR Infra- structures HR paradigm HRM Infra-structures 2. HR HR ParadigmShift HRM Paradigm Shift Market- Driven Success-sharing Tailor- made From p-HR To e-HR Re-inventing HR Function4

LG. HRM(2000.4) 2. HR HRM Paradigm Shift5

AS-ISTO-BE2. HR 6

HR Mission :Self-motivateEmployee2. HR 3 HR Principles7

, / .3 HR PrinciplesMarket-driven8

9

HR / , HR / . . .3 HR PrinciplesTailor-made10

11

3 HR PrinciplesSuccess-sharing12

13

- HR Cost-center ? - KSF / , HR ?

- HR HR ?- Tailor-made . . .

- Real-time ?2. HR 2 HR Infra-structures14

/ , One-way p-HR ,Web , Total HR Self-service Multi-way HR , Real-time HR , Biz Partner p-HR- Paper- Interactive Voice Response & forms- Signature- Live access and limited services through HR- Multiple employee touchpoints2 HR Infra-structuresFrom p-HR To e-HR15

? Technology?654847423122 HR , DB 79704635IntranetInternetIVRCall CenterSelf-serviceSelf-serviceDataWare-housingWeb Site ( 295 , %) e-HR 16

Strategic(2025%)Consultative(60%)Administrative(1520%)- e-HR, Out-sourcing

- , Total Self-service (Process Reengineering )- , , , , , Work/Life Balance Portfolio , Self- service

- , Coaching, / HR - Full-time - HR Program , - Site HR - Change Agent PwC 2 HR Infra-structuresHR 17

18

Training function ?19

, Partner , Market-driven, Tailor-made, Success-sharing 3 HR .

KSF, HR R&D . e HR , Outsourcing / HR / HRM /

, / HR

Identity , (Employability) Then~20

. Best Practices in e HR

e HR e HR 1. e HR 22

e-Biz HRM 2. e HR - CoveragePWC 23

HR PWC 2. e HR - 24

Cisco

Kraft Foods - benefits

Qualcomm - learning / self-development3. Best Practices in e HR 25

* Cisco Employee ConnectionCisco CEC*26

Intranet(19961998)Re-engineering(1993)Employee Self-service(1999)- HR , Re-engineering - HR

- Re-engineering HR , , HR HR

- IVR , Shared Service , Employee Shared-Service Kiosks- Kiosks site - Web , HR Online

- Intranet Tool , up-date HR / Cyber Cost-effective and User- friendly- 2 Intranet ( /) , / (e-Meeting, , e-Learning )

- Benefits/ Contents Kraft Foods, Inc27

LG 4. e HR e HR HC Function Re-engineering New HC Strategy 36

e HRM 5. e HR processLG 37