Education Professional Standards Board

Password Recovery Process

Password Recovery

The Password Recovery process is necessary when

you forget your Username and/or Password

your account has expired or been disabled

** Accounts become disabled after five unsuccessful login attempts

Password Recovery Options

Option 1 – Hint Q&AThere are four basic steps or requirements when choosing this option;

1) Personal Identification Verification combination of your full SSN and Birth Date or User Name

2) Online Security Verification one time entry of a computer generated ‘picture’ code

3) Answers to your personal Hint Questions4) Entry of new Password

Personal Identification Verification -combination of your full SSN and Email Address

Email Verification-message sent to your Email address containing a secure link used to reset your password

Online security Verification-one time entry of a computer generated ‘picture’ code

Entry of new Password

Option 2 – via EmailThere are three basic steps or requirements when choosing this option;

Password Recovery Options

Begin Recovery ProcessEPSB Website www.kyepsb.net

Begin the Password Recovery Process

Forgot Password Screen

The first screen in the Recovery process is the Forgot Password screen

You will chose to recover your password via Hint Q&A or Email

Hint Q & A Email

Password Recovery Option 1

Hint Q & A

Hint Q & A

Click the ‘Start’ button to begin recovering your password using Hint Q&A

Hint Q & A

Hint Q & A – ID Verification Your full SSN and either User Name or Date of Birth are required and

must match the information already on file at the EPSB

The picture code is additional online security and must be typed exactly as shown

Click the ‘Continue’ button to proceed

Hint Q & A – Hint Answers Type in answer to your one of your previously chosen Hint Questions

Click the ‘Continue’ button to proceed

Hint Q & A – New Password Provide and Confirm a new password containing a combination of at

least 6 letters and numbers

Click the ‘Reset Password’ button to complete the recovery process

Hint Q & A – Login You will receive this confirmation screen when your Password has been successfully reset

Click the ‘Click here to Login’ link to access the EPSB login page

Hint Q & A - Confirmation

You will receive an email message each time you have successfully recovered (reset) your password

Password Recovery Option 2

Email

Email

Enter your full SSN, confirm SSN and Email address for verification against information already on file at the EPSB

Enter verification code from picture into textbox.

Click the ‘Recover Password’ button to proceed

Email

Email - Verification

If the SSN and Email combination match information on file at the EPSB, you will receive verification on the screen and also via email

Screen VerificationScreen Verification

Email VerificationEmail Verification

Email – Reset LinkClick on the link provided in the Email Verification message to access the Reset Password screen

Email VerificationEmail Verification

Click on this link before the expiry

time indicated

Link expiry time

Email – New Password

Provide and Retype a new password containing a combination of at least 6 letters and numbers

Click the ‘Reset Password’ button to complete the recovery process

Email - Confirmation

You will receive an email message each time you have successfully recovered (reset) your password

Help and Application Support

EPSB Websitehttp://www.kyepsb.net

Create an EPSB Loginhttps://wd.kyepsb.net/EPSB.WebApps/Profile/Register/Self_Register.aspx

Send an Email to the EPSB HelpdeskEPSBHelp@ky.gov

Online help from EPSBhttp://www.kyepsb.net/help/index.asp

Login and Online Help