8/2/2019 Ei-4 Key Skills
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The Emotionally Intelligent Manager is organized around an
abilitybased approach to emotional competencies that was developed
in thelate 1980s by two psychologists, John ( Jack) Mayer and Peter
Salovey,and called emotional intelligence. This intelligent
approach to emotionsincludes four different skills arranged in a
hierarchical fashion. We
explain the importance of each of the four emotional skills and
provideyou with concrete techniques to improve and use these skills
in theworkplace.
These are the four emotional skills around which we build
TheEmotionally Intelligent Manager:
1. Read People: Identifying Emotions. Emotions contain data.
Theyare signals to us about important events going on in our
world,whether its our internal world, social world, or the
naturalenvironment. We must accurately identify emotions in others
and be
able to convey and express emotions accurately to others in
order tocommunicate effectively.
2. Get in the Mood: Using Emotions. How we feel influences howwe
think and what we think about. Emotions direct our attention
toimportant events; they ready us for a certain action, and they
helpguide our thought processes as we solve problems.
3. Predict the Emotional Future: Understanding Emotions.Emotions
are not random events. They have underlying causes; theychange
according to a set of rules, and they can be understood.
Knowledge of emotions is reflected by our emotion vocabulary and
ourability to conduct emotional what-if analyses.
4. Do It with Feeling: Managing Emotions. Because
emotionscontain information and influence thinking, we need to
incorporateemotions intelligently into our reasoning, problem
solving, judging, andbehaving. This requires us to stay open to
emotions, whether they arewelcome or not, and to choose strategies
that include the wisdom ofour feelings. Each ability can be
isolated from the others, but at thesame time, each builds on the
others. Although we can measure, learn,and develop each skill on
its own.
SCORE CARD-Examplea b c Score
2 1 0
Part-1 Identifying Emotions 16 16
Part-2 Using Emotions 4 4 8
