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    SMT N.C. GANDHI & B.V. GANDHI MAHILA

    ARTS & COMMERCE COLLEGE

    NAME: FORAM SHAH.TOPIC:

    CLASS: BMS 3, SEM 6.

    ROLL NO: 28.

    SUBMITTED TO: Mr. PRADEEP GOHIL.

    DATE: 15th JANUARY, 2012.

    IMPLEMENTATION OF KAIZEN IN

    INDUSTRIES.

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    FLOW OF PRESENTATION

    o INTRODUCTION TO KAIZEN.

    o

    WHAT IS KAIZEN?

    o DEFINITION OF KAIZEN.

    o EXAMPLE OF KAIZEN.

    o FEATURES OF KAIZEN.

    o 3 PRINCIPLES OF KAIZEN.

    o KAIZEN CYCLE.

    o IMPLEMENTATION OF KAIZEN IN INDUSTRIES.

    o CASE STUDY OF KAIZEN.

    o CONCLUSION.

    o REVIEW OF THE PRESENTATION.

    o BIBLIOGRAPHY.

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    INTRODUCTION TO KAIZEN

    = KAI= CHANGE

    = ZEN= GOOD

    KAIZEN = Good Change Or Continuous Improvement

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    Masaaki Imai is known as the developer of

    KAIZEN.

    KAI means change or the action to correct

    ZEN means good

    Kaizen is a daily process, the purpose of which goes beyond

    simple productivity improvement. It is also a process that, when

    done correctly, humanizes the workplace, eliminates overly hard

    work.

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    Continuous improvement as practiced by Japanese firms is

    called by KAIZEN. Kaizen seeks continual improvement of

    machinery, materials, labor utilization, and production

    methods through applications of suggestions and ideas of

    company teams. It also emphasizes the scientific methods,

    particularly hypothesis testing about the relationship between

    process inputs and outputs using design of experiments (

    DOE) methods.

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    Under the improvement functions :

    Kaizen works continuously towards revising the current

    standards,

    Once they have been mastered, higher standards are

    established.

    Kaizen signifies small improvements as a result of coordinated

    continuous efforts by all employees. The suggestion system is an

    integral part of an established management system that aims at

    involving employees in kaizen

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    izen

    continuous improvement process

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    WHAT IS KAIZEN ?

    KAIZEN is a management philosophy of continuous

    improvement, translated from Japanese kai meaning

    continuous and zenmeaning improvement.

    It is a management philosophy and forms the basis of the

    Toyota Production System (TPS) as well as Lean

    Manufacturing.

    Kaizen strategy is one of the most important concepts in

    Japanese management and is credited with being key to

    Japanese competitive success.

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    Kaizen is a group activity and it employs small groups for

    initiating improvements usually in small increments over a

    longer period of time. A prerequisite to forming the team is

    to state some rules or guidelines for the operation and for the

    behavior of the team.

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    DEFINITIONS OF KAIZEN

    Kaizen means a team approach to quickly tear down and

    rebuild a process layout to function more effectively specially

    developed for incremental improvement by Japanese.

    - UPENDRA KACHRU

    Kaizen is a management philosophy of continuous

    improvement, translated from Japanese kai meaningcontinuous and zenmeaning improvement.

    - UPENDRA KACHRU

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    Kaizen is the process of implementing lean tools in a much

    focused efforts and a short amount of time, typically 1 to 5 days.

    - RONALD

    Kaizen is a group activity and it employs small groups for

    initiating improvements usually in small increments over a

    longer period of time.

    - UPENDRA KACHRU

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    Kaizen is a group activity and it employs small groups for

    initiating improvements usually in small increments over a

    longer period of time.

    - UPENDRA KACHRU

    Kaizen is a smaller group and continuous improvements

    which is more realizable, predictable, controllable and

    acceptable.

    - S.N. CHARY

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    Continuous improvement is a management philosophy that

    approaches the challenge of product and process

    improvement as an never ending process of achieving small

    wins.

    - JACOBS

    Continuous improvement as practiced by Japanese firms is

    called Kaizen.

    - K. ASWATHAPPA

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    Vigilance in continuing to study the potential problem areas is

    needed to ensure continuous improvement. Japanesemanufacturers have long practiced what they called Kaizen, the

    goal of continuous improvement in every phase of

    manufacturing.

    - NORMAN

    Lean manufacturing is the production and inventory control

    system that emphasis the minimization of the amount of all theresources used including time.

    - NORMAN

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    Kaizen means continuous improvements or ongoing

    improvement which is required in all activities of an

    organization, be it productivity, improvement or new product

    development or labor management relations or total

    productive maintenance (TPM) or just-in-time production and

    delivery system or customer orientation thus, all the activities

    directly and indirectly of an organization comes under the

    umbrella of kaizen.

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    UMBRELLA OF KAIZEN:

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    EXAMPLE OF KAIZEN

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    HOW DO FARMERS PACK ORANGES?

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    I need

    help.

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    PRODUCTIVITY: 1 NET PER MIN.

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    KM 21

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    PRODUCTIVITY: 5 NETS PER MIN. WITH 2 WORKERS

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    Can you think of a bettermethod to pack oranges?

    A SELECTION OF BETTER MEANS OR

    A CHANGE OF CURRENT METHOD

    FOR ACHIEVING AN OBJECTIVE.

    PRODUCTIVITY: 5 NETS PER MIN WITH 1

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    PRODUCTIVITY: 5 NETS PER MIN. WITH 1WORKER

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    PRINCIPLES OF KAIZEN

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    3 PRINCIPLES OF KAIZEN

    1) Consider the process and the results.

    2) The need to look at the entire process of the job at hand and to

    evaluate the job as to the best way to get the job done.

    3) Kaizen must be approached in such a way that no one is

    blamed and that the best process is put into place.

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    THE KAIZEN CYCLE

    PDCA (Plan-Do-Check-

    Act) cycle.

    Also known as the

    Deming or Shewhart

    cycle.

    It a continuous never-

    ending process i.e. cyclic

    ad-infinitum.

    IMPLEMENTATION OF KAIZEN IN

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    IMPLEMENTATION OF KAIZEN IN

    INDUSTRIES

    KAIZEN is a wonderful tool for all kinds of businesses around

    the world. But the thing is that people need to work on quality

    system. The most interesting thing for implementation of

    kaizen in small and medium enterprises is that you dont need

    any kind of change of equipment & technical skills to

    implement it. It is very cost effective and awesome tool for

    SMEsaround the world.

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    It is just the continuous improvement in which every person of

    the firm is taking part is giving suggestion to improve the

    operations & divisions of business.

    - KAILER & SCHEFF 1999

    Lets see the IMPLEMENTATION OF KAIZEN IN

    INDUSTRIES in detail.

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    1) TOTAL QUALITY CONTROL:

    Total quality control is the Japanese approach

    to quality control, stressing continuous

    improvement through attention to

    manufacturing detail rather then attainment of a fixedquantitative quality standard. The term total quality control

    originated with the book by that name, written by ARMAND

    FEIGENBAUM and 1st published in 1951. as applied by the

    Japanese, total quality control is a detail approach to quality and

    its relates to ever facetes of the business.

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    2) ZERO DEFECT:

    Zero defect means a program a to change workers attitudes

    about quality by stressing error-free performance. Zero defects

    program when particularly popular in 1960s and 1970s. Theirtheme, do it right first time,stresses error-free performances.

    Error-free performance is for most processes, economically and

    practically infeasible.

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    3) QUALITY CIRCLES:

    Quality circles were initially developed in Japan as employee

    participation programmes to identify the variations in quality, and

    management programmes to eliminate sources of those variations.

    Quality circles are a small group of employees who meet

    frequently and informally to resolve company problems. This

    concept was developed by quality control experts in 1980s.

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    4) STANDARDIZATION:

    There can be no improvement where there are no standards.

    The starting point in any improvement is to know exactly where

    one stands. There must be a precise standard of measurement for

    every worker, every machine, and every process. Similarly, there

    must be a precise standard of measurement for every manager.

    Kaizen strategy calls for never-ending

    efforts for improvement.

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    5) CONSTANT IMPROVEMENT:

    In any business, an employees work is based on existing

    standards imposed by management. Improvement refers to

    improving those standards. Kaizen Improves space utilization,

    product quality, use of capital, communications, production

    capacity and employee retention. The Japanese perception of

    management boils down to one precept: to maintain and improve

    standards. Improving standards means establishing higher

    standards.

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    6) PROBLEM SOLVING:

    Kaizen starts with a problem or, more precisely, with the

    recognition that a problem exists. Where there are no problems,

    there is no potential for improvement. A problem in business is

    anything that inconveniences people downstream, either people

    in the next process or ultimate customers. The issue is that the

    people who create the problem are not directly inconvenienced

    by it, and therefore are not sensitive to problem.

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    7) SUGGESTION SCHEMES:

    Kaizen covers the total spectrum of business, starting with the

    way the worker works in the shop, moving on to improvements

    in the machinery and facilities, and finally effecting

    improvements in systems and procedures. Many top Japanese

    executives believe that Kaizen is 50 percent of management's

    job, and really, Kaizen is everybodys job! It is essential that

    management properly understand the workers'

    role in Kaizen and use every opportunity to

    support it.

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    8) PROCESS ORIENTED THINKING:

    Kaizen generates process-oriented thinking, since processes must

    be improved before we get improved results. Kaizen is also

    people-oriented and is directed at people's efforts. This contrastssharply with the result-oriented thinking of most Western

    managers. In Japan, the process is considered just as important

    as the obviously intended result.

    9) 7 WASTE ELIMINATION

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    9) 7 WASTE ELIMINATION:

    Waste is defined as anything or activity which adds to the cost

    without adding value to it. To eliminate waste one must develop

    the ability and skill to identify waste. The person who is closest

    to the job knows more about the kind of waste that exists in the

    process. The starting point of KAIZEN is identifying waste. The

    management should primarily focus on:

    -Excess inventory

    -Over production either in the form components

    or finished products .

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    SEVEN

    WASTES !!

    10) JUST IN TIME SYSTEM

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    10) JUST-IN-TIME SYSTEM:

    In Kaizen, JIT is a is a collection of concepts and techniques forimproving productivity. JIT is a process aimed at increasing value-

    added and eliminating waste by providing the environment to

    perfect and simplify the processes. Just-in-time manufacturing

    means producing the necessary items in necessary quantities at the

    necessary time. It is a philosophy of continuous improvement in

    which non-value-adding activities

    (or wastes) are identified and removed.

    11) CULTURAL CHANGE:

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    11) CULTURAL CHANGE:

    In kaizen, customer satisfaction is manned in such terms as quality,

    cost and scheduling. It is managements job to establish priorities

    among these goals and to deploy the goals down throughout the

    organization. Getting everyone to participate in kaizen has become

    a crucial part of staying competitive today. However, getting

    everyone to participate positively needs the right climate or

    corporate culture. The management must constantly apply the

    kaizen concept to its industrial Relations if it want to apply the

    kaizen to overall corporate culture.

    12) KANBAN SYSTEM:

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    12) KANBAN SYSTEM:

    KANBAN (meaning signboard or billboard) is a concept

    related to lean and just-in-time (JIT) production. The concept got

    shape when Toyota observed how supermarkets operate.

    The supermarket only stocks what it believes it will sell;

    Therefore has limited and only necessary inventory

    Signboards clearly indicate to shoppers where what is

    stocked; so the customers can shop efficiently and complete

    their shopping in time.

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    For a lean and efficient system, it is required that the production

    is determined according to the actual demand. In situations

    where supply time is lengthy and demand is difficult to forecast,

    the best one can do is to respond quickly to observed demand.

    This is where a Kanban system can help: It works as a

    communication system which immediately provides

    information about changed demand through the entire

    supply chain.

    13) 5 S OF GOOD HOUSE KEEPING

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    13) 5 Ss OF GOOD HOUSE KEEPING:

    5S is a method for organizing a workplace, especially a shared

    workplace (like a shop floor or an office space).

    1. Seiri(Sort):Tidiness, keeping only essential items.

    2. Seiton(Set In Order):Orderliness, eliminate extra motion.

    3. Seiso(Shine):Cleanliness, keep the workplace clean.

    4. Seiketsu(Standardize):Standardize work practices

    5. Shitsuke(Self Discipline):Sustaining, maintaining discipline

    and reviewing standards.

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    14) PRINCIPLE OF 3M

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    14) PRINCIPLE OF 3Ms:

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    Muri (, unevenness) is a Japanese term for unevenness,

    unreasonableness or absurdity, which has become popularized in

    the Westby its use as a key concept in the Toyota Production

    System.

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    Muda()is a traditional Japanese term for an activity that is

    wasteful and doesn't add value or is

    unproductive, etymologically none ()+ trivia or un-useful ()

    in practice or others. It is also a key concept in the Toyota

    Production System and is one of the three types of waste that it

    identifies. Waste reduction is an effective way to increase

    profitability

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    Mura ( or ) is traditional general Japanese term for

    unevenness, irregularity or inconsistency in physical matter or

    human spiritual condition. It is also a key concept in

    performance improvement systems such as the ToyotaProduction System. Toyota merely picked up these three words

    with prefix mu-, which every Japanese know, as product

    improvement program or campaign.

    15) LEAN MANUFACTURING:

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    15) LEAN MANUFACTURING:

    Lean manufacturing or lean production is a popular term that

    many companies use today to refer to the philosophies and

    approaches embodied in JIT. It is a production and inventory

    control system that emphasizes the minimization of the amountof all the resources used including time used in various activities

    of the enterprise.

    16) TOTAL PRODUCTIVE MAINTENANCE :

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    16) TOTAL PRODUCTIVE MAINTENANCE :

    Total productive maintenance is a link concept based on 3 simple

    ideas:

    1) Preventive maintenance schedules must be developed and

    adhered to.

    2) Extensive maintenance history exists in a data base and

    equipment failures may be predicted within reasonable

    timeframes.

    3) Simpler maintenance task may delegated to those who know

    the equipment the best.

    17) BENCHMARKING:

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    17) BENCHMARKING:

    Benchmarking is a continuous search for an application of

    significantly better practices that lead to superior competitive

    performance. It has become one of the most popular tools of

    business management in corporate attempts to gain and maintaincompetitive advantage. Benchmarking is an external focus on

    internal activities, functions, or operations in order to achieve

    continuous improvement. The central essence of it is about learning

    how to improve business activities, process and management.

    18) AUTOMATION:

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    18) AUTOMATION:

    Automation is the use of machines, control systems and

    information technologies to optimize productivity in the

    production of goods and delivery of services. The correct

    incentive for applying automation is to increase productivity,and/or quality beyond that possible with current human labor

    levels so as to realize economies of scale, and/or realize

    predictable quality levels. Automation plays an increasingly

    important role in the world economy and in daily experience.

    19) POKA YOKE:

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    19) POKA YOKE:

    Poka-yoke () is a Japanese term that means "fail-safing"

    or "mistake-proofing". A poka-yoke is any mechanism in a lean

    manufacturing process that helps an equipment operator avoid

    (yokeru) mistakes (poka). Its purpose is to eliminate product

    defects by preventing, correcting, or drawing attention to human

    errors as they occur. The concept was formalized, and the term

    adopted, by Shigeo Shingo as part of the Toyota Production

    System.It was originally described as baka-yoke, but as this means

    "fool-proofingthe name was changed to the milder poka-yoke.

    20) DISCIPLINE IN WORK PLACE:

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    20) DISCIPLINE IN WORK PLACE:

    Discipline in the workplace is the means by which supervisory

    personnel correct behavioral deficiencies and ensure adherence

    to established company rules. The purpose of discipline is

    correct behavior. It is not designed to punish or embarrass an

    employee.

    Often, a positive approach may solve the problem without

    having to discipline. However, if unacceptable behaviour is a

    persistent problem or if the employee is involved in a

    misconduct that cannot be tolerated, management may use

    discipline to correct the behavior.

    21) CUSTOMER ORIENTATION:

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    21) CUSTOMER ORIENTATION:

    A group of actions taken by a business to support its sales and

    service staff in considering client needs and satisfaction their

    major priorities. Business strategies that tend to reflect a

    customer orientation might include: developing a quality product

    appreciate by consumers; responding promptly and respectfully

    to consumer complaints and queries; and dealing sensitively with

    community issues. Customer orientation refers to customer-

    centric business.

    22) ROBOTICS:

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    22) ROBOTICS:

    A robot is a programmable machine, which means that a sequence

    of moves can be preset to be repeated time, then reset again to

    perform another set of moves. Robots replace humans for some

    very heavy, dirty, dangerous, unpleasant or monotonous tasks. The

    science of selecting robots for various uses- and knowing when not

    to use them is called robotics. Robotics is the science of selecting

    robots for various applications.

    23) MINI KAIZEN:

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    23) MINI KAIZEN:

    NORMAN BODEK introduce the concept of mini kaizen which

    is also known as quick and easy kaizen it recognizes that person

    doing a job is a best experts on that job. It encourages everyone

    to make small improvements that are within their power to

    implement. This thousands of small improvements have major

    effects overtime. This small scale improvements is easier and

    faster.

    24) PROCESS REENGINEERING:

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    24) PROCESS REENGINEERING:

    Reengineering is the fundamental rethinking and radical redesignof the process. Reengineering is about reinvention, rather than

    incremental improvement. Reengineering relies on a different

    school of thought than does continuous process improvement. In

    the extreme, reengineering assumes that the current process is

    irrelevant - it does not work, its broke, forget it. Start over.

    such a clean slate perspective enables the designers to focus on a

    new process.

    25) KAIZEN BLITZ:

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    25) KAIZEN BLITZ:

    It involves everybody in the section/department, and may

    involve stopping production. Kaizen Blitz seems like a rational

    way to go about change. Get the managers to define a problem,

    label all the parts of the process that seem wasteful, brainstorm

    ideas for the removal of said waste, and instantly implement the

    change to those who work in the operations (including many

    individuals that were not privy to the project and its goals). Also

    called as kaizen event or focused kaizen.

    26) NEW PRODUCT DEVELOPMENT:

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    26) NEW PRODUCT DEVELOPMENT:

    A product is anything that is capable of satisfying a felt need. Anew product is the one which is truly innovative and is

    significantly different from other existing products. The

    development of new product passes through seven distinct

    stages they are : 1) Need Identification, 2) Advance Product

    Planning, 3) Advance Design, 4) Detailed Engineering Design,

    5) Production Process Design & Development, 6) Product

    Evaluation & Improvement, 7) Product Use And Support.

    27) STATISTICAL QUALITY CONTROL:

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    27) STATISTICAL QUALITY CONTROL:

    Until 1931, quality was obtained by inspecting each part and

    passing only those that met specifications. In 1931 WALTER

    SHEWHART, a statistician at the HAWTHRONE plant at

    Western Electric, published his book economic control of quality

    of manufactured product. This book is the foundation of modern

    statistical process control (SPO) and provides the basis for the

    philosophy of total quality management or continuous process

    improvement for improving processes. This gave rise to two

    powerful tools: 1) statistical quality control (SQC).

    2) statistical process control (SPC).

    28) CONTINUOUS IMPROVEMENT:

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    28) CONTINUOUS IMPROVEMENT:

    Continuous Improvement (CI) is a management philosophy that

    approaches the challenge of product and process improvement as

    never ending process of achieving small wins. It is an integral

    part of total quality management system. Specifically,continuous improvement seeks continual improvement

    machinery, materials, labor utilization and production methods

    through application of suggestions and ideas of team members.

    29)TOTAL FACTOR PRODUCTIVITY:

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    29)TOTAL FACTOR PRODUCTIVITY:

    Total factor productivity is the year-by-year change in the

    output where a number of factors are taken into

    consideration. It is the attempt to construct a productivity

    measure for an aggregation of factors. Total factor

    productivity is a more accurate indicator of the economic

    efficiency of a firm, industry or nation than labour

    productivity.

    CASE STUDY

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    CASE STUDY

    Canon of Japan implemented in 1975 to excel over

    international competition and expand its operations

    on a global scale in 6 years.

    Canon put in place a special matrix management

    system with numerous small group activities.

    The purpose was to eliminate wastes, revitalize the

    workforce, and improve continuously in all business

    processes.

    Techniques like Canon Production System, Quality

    Assurance, Production Assurance, and Personnel

    Training were introduced. Canon achieved an

    astonishing 3% per month productivity increase.

    CONCLUSION

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    CONCLUSION

    Kaizen must be a way of being, and attitude, a spirit to be

    permanently present within each team; our life style, both at

    home and at work, should focus on our constant efforts to

    improve.

    The application of kaizen principles involves no major

    expenses but only more attention to details and practical ways

    to do things better and more efficiently.

    REVIEW OF PRESENTATION

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    o INTRODUCTION TO KAIZEN.

    o WHAT IS KAIZEN?

    o DEFINITION OF KAIZEN.

    o EXAMPLE OF KAIZEN.

    o FEATURES OF KAIZEN.

    o 3 PRINCIPLES OF KAIZEN.

    o KAIZEN CYCLE.

    o IMPLEMENTATION OF KAIZEN IN INDUSTRIES.

    o CASE STUDY OF KAIZEN.

    o CONCLUSION.

    o REVIEW OF THE PRESENTATION.

    o BIBLIOGRAPHY.

    BIBLIOGRAPHY

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    PRODUCTION AND OPERATIONS MANAGEMENT

    BY- UPENDRA KACHRU

    PUBLISHED BY EXCEL BOOKS NEW DELHI.

    PRODUCTION AND OPERATIONS MANAGEMENT

    BY- K. ASWATHAPPA

    K. SHRIDHARA BHAT

    PUBLISHED BY HIMALAYA PUBLISHING HOUSE.

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    PRODUCTION AND OPERATIONS MANAGEMENT

    BY- R. PANNEERSELAVAM

    PUBLISHED BY PRENTICE HALL OF INDIA.

    PRODUCTION AND OPERATIONS MANAGEMENTBY- S.A. CHUNAWALLA

    D.R. PATEL

    PUBLISHED BY HIMALAYA PUBLISHING HOUSE.

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    PRODUCTION AND OPERATIONS MANAGEMENTBY- EVERETTE. ADAM

    RONALD. J. EBERT

    PUBLISHED BYPRENTICE HALL OF INDIA PVT. LTD.

    OPERATIONS MANAGEMENT

    BY- NORMAN GAITHER

    GREG FRAZIER

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    PRODUCTION AND OPERATIONS MANAGEMENT

    BY- S.N. CHARYPUBLISHED BY TATA MC GRAW HILL PUBLISHING

    HOUSE.

    PRODUCTION AND OPERATIONS MANAGEMENT

    BY- RICHARD B. CHASE

    NICHOLAS J. AQUILANO

    F. ROBERT JACOBS

    PUBLISHED BY TATA MC GRAW HILL PUBLISHING

    HOUSE

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