Grooming Standard Novotel Bjb

8/16/2019 Grooming Standard Novotel Bjb

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GROOMING STANDARD


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Objectives

At the end of training, you will be able to:

•

Know Novotel Banjarmasin groomingstandards

• Be a representative of Novotel with your

personal image


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Grooming Standards: Hair

Hair must be neat, clean away from face, and comply

with the Occupational Health Safety Standards of the

country, where appropriate

No extreme hairstyles or colours

Hair accessories to blend with the

uniform colour and style of the

respective property

Hair below shoulder length

is to be tied up neatly


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Grooming Standards: Hair

Hair must be neat, clean away from face, and comply

with the Occupational Health Safety Standards of the

country, where appropriate

Hair to be kept short neat

(hair should not touch ears,

face and shirt collar nor

cover the face)

No extreme hairstyles or

colours (it must be natural

color / black colour)


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Grooming Standards: Face

For Ladies:

Simple make-up which presents a

fresh, clean and professional

appearance appropriate for work

Simple lipstick

Light make-up, touched up

after meals


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Grooming Standards: Face

For Men:

• Face to be clean shaven

• Beards and moustaches

must be clean and neatly

trimmed


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Grooming Standards: Hands

• Fingernails to be clean

and neatly manicured at

all times

•For ladies, natural and

plain fingernail polish, if

any, may be applied

• Hands should reflect a

clean and professional

appearance

appropriate for work


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Grooming Standards: Personal Hygiene

Offensive body odour must be avoided

◦Shower before start of shift

Teeth to be clean and

offensive breath avoided

◦Brush teeth after meals

Avoid over-powering perfumes and

after-shaves

◦Use a dab of perfume if needed


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Grooming Standards: Dress Code

All uniformed staff must wear company

issued uniform

Uniform must always be clean neat

No uniform is to be worn OUT OF HOTEL

PREMISES after working hours

Casual clothes are not permitted in

workplaces, unless otherwise stated

Uniformed Staff (Ladies)

◦Full length stockings in skin tone

must be worn with skirt/dress


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Name tag Accor lapel pin (crest) must be

worn during working hours

Name tags must be worn

horizontally above the left

pocket area of a shirt or

jacket (Embroidered name tag may be

used for engineering staff)

Crest must be worn on left

lapel of the jacket (For uniforms

without lapel: 14cm from collar bone)


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Eye Glasses

is allowed to be worn for minus,

plus or cylinder glasses only,

supported with specialist

doctor recommendation

Frame Thickness Standard (right or

left side) is not more than 1 cm.

Frame Color Standard : it must be

conservative color ie. : gold, silver,

dark colors, etc.

NO colorful frame used ie.: white,

red, yellow, green etc.


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Grooming Standards: Jewelry

• Minimum Jewelry (simple elegant designs) to be worn.

At most:

– One ring on each hand

– One watch per person (NO colorful – must be

conservative color)

– A pair of ear-rings to be worn one piece on each ear

(small studs only) for female is not allowed for male

staff

• This must comply with the Occupational Health Safety

standards of the country


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FOOTWEAR

•This is to be clean and in good condition. It

must complement the uniform style of each

property

• There must be a consistent style and color of

footwear throughout each respective

department

•This must comply with Occupational Health

Safety standards of the country


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Gentlemen

• Lace-ups or dressy slip-ons

• Clean and well-polished

• Dark coloured shoes

Ladies

• Closed-toe court shoes

• Acceptable heel height - 2.5cm

• Colour to complement the styleof uniform



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Gentlemen’s asic Wardrobe

Shirt

Tie

Pants

Dark-Coloured

Shoes Socks

Grooming Standards: Non-Uniformed


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Ladies’ asic Wardrobe

Dress OR

Blouse

Skirts /

Tailored Slacks

Formal Shoes

Plain Stockings

must be worn with skirts



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Senior Managers and above

A Jacket or Suit is

required when meeting

external parties

The lapel pin (crest) must be

worn at important meetings

with external parties

Skin tone

stockings

must be worn

with skirts



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Deportment - Standing

Stand straight with

weight spread evenly on

both feet

Do not stand with the

feet too wide apart

Hands to the side or back

(but not in the pockets)

Keep the head up with

eyes looking directly

ahead

Do not lean

ACCEPTABLE

Standing Posture


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Deportment - Walking

Lift feet when walking

Walk at a comfortable

pace

Do not take too large

steps

Do not exaggerate the

swinging of arms


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Deportment - Sitting

• Sit straight with back slightly

supported by the chair’s

back-rest

• Feet should be placed on the

floor or slightly crossed

• Do not point the soles of theshoes directly at someone


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Picking up Things

Bend the knees

slightly before

bending down

Keep the back

straight if

possible


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Pre opening uniform

• Always use Novotel Blue Polo

Shirt with Name tag on left

chest

•Always use conservative

Black Belt

• No Sandals (Casual but

professional)

•Always use mask in dusty

area

MALE

i i


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Pre opening uniform

• Always use Novotel Blue Polo

Shirt with Name tag on left

chest

•Always use conservative

Black Belt

• No Sandals (Casual but

professional)

•Always use mask in dusty

area

FEMALE

i i


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Pre opening uniform

• Long hair should use hair

band

• Short Hair should look

professional

FEMALE


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Q & A


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Sum up

What have we learn?


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THANK YOU

Documents

Grooming Standard Novotel Bjb