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Rompiendo barreras entre nosotros
Guadalupe Uribe-‐ Joyner BSWDarlene Brace-‐Torres LCSW
Southern Colorado Health Network
Bienvenidos� How was that for you?� What feelings came up for you?� What was it like to not understand the directions??
Introductions� Reminders
� Confidentiality� Not the experts-‐ through our lens� Cultural humility� Big topic� Generalizing and Stereotyping� Self-‐Care� Non-‐judgement
Introduce you!� Mi nombre es� Soy de� Trabajo en� Quiero Aprender
What has been working?� How has it been working with people from cultures different than your own?
� Write a word, or sentence on the poster board.
Xenophobiafear or hatred of strangers or foreigners. : fear and hatred of strangers or foreigners or of anything that is strange or foreign. ... If you look back to the ancient Greek terms that underlie the word xenophobia, you'll discover that xenophobic individuals are literally "stranger
Esterotipos/ Stereotyping1. All Hispanics are Mexican or some like that.2. They are uneducated.3. They are coming to get public benefits.4. They do not paid TAXES.5. They don’t look at you eye to eye.6. They only work in hotels or restaurants
LanguageTransmitter-‐ Message-‐receptor� Transmission� Body language.� Objective� Translator or interpreter.� Verbal or writing
Receptor� Frustration to express are feelings.� Store types.� Lost in translation� Keep information to our self� Not sure the information get true.� Semantic
Confidential � When you are working with a second language communities:
� Remember, can be probably the clients know , each clients and employees know each other out the organization.
� Don’t use family members to translate.
Non judgmental
How I was / Quien soy� Mi Nombre era Maria Guadalupe Uribe Camacho� My Name is Maria G Joyner� Yo era Trabajadora Social.� I am a Housekeeper� los domingos paseaba con mi familia o nos reuniamos a comer.
� Sunday I work in the hotel.
Que nos hace diferentesWhat are our differences?
Culture� Family center� Respect to elderly� Religion� Traditions.� Patriotism
We are feeling lost without our extend family.We are feeling financial responsible for our parents, brothers and grandparents We base our values according to our religion.We have a strong respect for our patriotic symbols an our history.
Comunicacion / CommunicationWords/ Palabras Semantica/ Semantic
Body language� Check hands and look the persona in the eyes.
� Be natural.� Explain the process.� Ask if they have any questions.
� Ask if need a translator.
To considerer� Dialects� Level the understanding English.� Comprehension-‐ learning cognitive, intellect, reading, education background.
� Physical space.
Role of an interpreter
Translator / Interpretor� Using forms appropriate in each language .
Don’t trust the computer
� Professional.� Don’t use children or teenagers.
� Vocabulary� Call a line and ask the expend confidentiality
� Phone line
A defendants incriminating admissions during a murder investigation in the San Diego area were suppressed in court because a police department employee failed to interpret the defendants request to go back to his jail cell and discontinue the interrogation.10
A Spanish-‐speaking rape defendants confession was suppressed because, although he was provided Miranda warnings in Spanish, the detective administering the Miranda warnings had only minimal knowledge of Spanish.15
Firefighters treated an LEP victim for a gunshot wound, relying on the victim's nonverbal hand motions that resembled the firing of a gun. It was later learned that firefighters treated the man inappropriately, as he had been stabbed, not shot.17
A news report exposed the difficulties officers face in an increasingly multilingual urban area.18
Officers returned fleeing human trafficking victims to the custody of their traffickers due to language barriers impeding communication with the victims.19
CultureCulture is the expression of human communication.� Cultural identity-‐ Names-‐ how you want to be called/identified
� Cultural means of healing� Authority is viewed � Cultural views of health, SA, and DV, Trauma, Mental health
Barriers for HIV+ Monolingual Clients
Language Medical Cultural Institutional Educational Social
Speak Incapacity to express their needs
PerceptionsExpectation
No access to services
Low educational achievement.
No emotional Stability.
Read Don’t ask questions
Believes Don’t(?)Friendly
Reading Comprehension.
Employment uncertainty
Write Difficulty to understand indications & adherence
Acceptation No benefits. Problems to learn other language.
Economic problems.
Questions
Thank you!