Heike Presentation

8/12/2019 Heike Presentation

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What is OrganisationalDevelopment from a ProcessWork Perspective?

Heike Hamann


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An interview study using

qualitative methods.


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What is Organisational Development from

a Process Work Perspective?

In this project I make suggestions about how we can

define organisational development from a Process

Work perspective, based on the views of the fourparticipants I interviewed for this study. Areas suchas what the ideas behind process orientedorganisational development are, how it is done and

where it is used, are covered in the final paper. Inthis presentation some of these findings will bepresented.


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What is process oriented organisational (poOD)? Dowe know what it is? Can we define it? When is the

work that we do with organizations poOD, and whenis it something else? How do we do it? What issecret process work? Do steps of poOD exist, ordoes this go against process oriented thinking? IspoOD effective? How is it being accepted in the

mainstream? Some of these questions and morewill be answered in this presentation, based on theviews of the four participants I interviewed for thisstudy.


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Why did I choose this project?

What did I do?

What did I find out?


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MACFOCOC


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MACFOC


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MACFOC


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What is Organisational Development froma Process Work Perspective?


What did I do?



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What did I do?

Invitations to faculty members working

in organisations.

Conducted interviews.

Transcribed and analysed interviews.

Synthesized data into themes.


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What did I do?

Invitations to faculty members

working in organisations.





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This is a developing area, people willbe reading it for various reasons not

like a conclusive definitive arena, notable to stand behind things, becauselearning as go.

Kerry, 2006


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Anonymity Give credit

Synthesis


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Who to interview (as poODpractitioners), if you dont yet know

what it (poOD) is?


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What did I do?


in organisations.





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The questions

What sort of work do you do with

organizations?

How would you define process orientedOD?

What are the steps of process orientedOD?


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What did I do?


in organisations.


Transcribed and analysedinterviews.



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What did I do?


in organisations.



Synthesizeddata into themes.


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Methodology

This project will be a qualitative

interview study within the philosophicalframework of interpretive inquiry, andusing a generic approach to thematic

analysis, based on Merriam (2002) andTesch (1990).


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What is poOD?Research Methodology

Academic Research

has very clear standards and guidelines

for designing and carrying out particulartypes of research.

Lees Final Project Handbook


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Qualitative research

makes use of qualitative data, designs

and/or analysis

Patton, 2002


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Qualitative research

makes use of qualitative data, designs

and/or analysis

Patton, 2002


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Qualitative data

come from open-ended questions and

interviews, detailed descriptiveobservations, and documents of allkinds.



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Qualitative data

come from open-ended questions and

interviews, detailed descriptiveobservations, and documents of allkinds.



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Qualitative designs

are naturalistic in that they minimize

researcher control, capturing what people sayin their own words, observing the world as itunfolds in natural settings, and gatheringdocuments produced in the course of life in

real world settings.Lees Final Project Handbook


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Qualitative designs

are naturalistic in that they minimize

researcher control, capturing what people sayin their own words, observing the world as itunfolds in natural settings, and gatheringdocuments produced in the course of life in

real world settings.Lees Final Project Handbook


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Qualitative analysis

seeks patterns, themes, and meanings

that generate in-depth understanding ofthe phenomenon of interest.



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Methodology





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Methodology





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Interpretive inquiry

means that qualitative researchers

study things in their natural settings,attempting to make sense of, orinterpret, phenomena in terms of themeanings people bring to them.

Lees A Guide to using Qualitative Methods


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Methodology





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What did I do?



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Answer to research question (I think)

What are the ideas behind it?

How is it done?

Lots of other surprising and exciting

thingsAs per my more sassy invitation.


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What is poOD?What did I find out?

Do we know what it is? Can we define it?

When is the work that we do with orgs

poOD, and when is it something else? Do steps of poOD exist, or does this go

against process oriented thinking?

How do we do it?

What is secret process work?

Is poOD effective? How is it being acceptedin the mainstream?


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Do we know what it is?

Can we define it?

?


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What is poOD?Do we know what it is? Can we define it?

Worldwork concepts and tools are justbeginning to be used in a systematic wayto organizations.

MACF Handbook, 2007


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What is poOD?


At a high level, its about unfolding anorganisations process.

Many parallels between OD and PD.

This a new application of process work,not a new field (Kerry, 2006)


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Lesli: PoOD is the process of working withan organization where you look at theirstrengths and what they do well, and you

also look at the things that disturb them, andtake them away from their intention. Andbased on their culture and what they arewilling to go along with, you find ways to help

them integrate the things that disturb andmarginalize them, so they can be a moreresilient organization.


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Max: what I call process oriented

organisational development, (is) WorldWork

with for-profit and non-profit groups, thatare interested in becoming conscious with orworking with who they are and where they

want to go.


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Kerry: Process oriented organizationaldevelopment is using process orientedmethods to further the development of an

organization. It falls under the theoreticalframework of WorldWork theres a primaryprocess, a role that needs to be satisfied, itsgot goals and agendas and you look atwhats troubling it, whats the secondary

process, what are the roles that are ghostroles and how can we help facilitate a betterconnection between those roles.


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poOD includes a huge array of interventions:

Interpersonal and group process

interventions, such as conflict resolution,team building/development, basic groupdevelopment work, where we help a groupget over an edge, and deepening of

interpersonal interactions, trainingandcoaching.


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poOD includes a huge array of interventions:

Technostructural interventions, such as

changing the organizational structure. Human resource management interventions,

such as CR policiesand diversity work.

Strategic interventions, such as visioningorstrategic development/planningand mythicwork.


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How do we do it?




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What is poOD?poOD or not?

like a performance, you go in once,you do something magical, you think

youre going to help their problems, itskind of dramatic, and then you are outof there.

Lesli, 2006


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Is this poOD or not?

?


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Organizational development is basically assessing and designing

interventions towards a particular goal.It's the degree to which your work isimbedded in a larger goal that you are

somehow a part of.Kerry, 2006


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Tracking this development:

Client feedback

Observe organisation going over anedge

Stephen, 2007


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How do we do it?




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Do steps of poOD exist, or does thisgo against process oriented thinking?

?


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What is OD from a PW Perspective?Steps of poOD?

Process of OD:

entering and contracting

diagnosingcollecting data, analyzing data,feedback of data.

planning and implementinginterventiondesign process, process of managing change.

evaluating and institutionalizing

OC&D, 2004


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How do we do it?




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What is OD from a PW perspective?How is it done?

Theory Examples

The process of poOD

Entering and contracting

Diagnosing

Planning and implementation

Evaluating and institutionalizing

High level

Details of

steps

poOD interventions

Eg group process, conflict resolution, visioning or strategicdevelopment, coaching etc

High level

Details ofsteps

Tools

Identifying 1and 2process of organisation

Client understanding of issue as diagnostic

Metaskill of using primary process on secondary things

Letting the process point to the intervention

etc

High level

Details ofsteps


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Theory Examples

The process of poOD

Entering and contracting

Diagnosing

Planning and implementation

Evaluating and institutionalizing

High level

Details of

steps

poOD interventions

Eg group process, conflict resolution, visioning or strategicdevelopment, coaching etc

High level

Details ofsteps

Tools


Client understanding of issue as diagnostic

Metaskill of using primary process on secondary things

Letting the process point to the intervention

etc

High level

Details ofsteps


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Tools


Client understanding of issue as diagnostic Metaskill of using primary process on

secondary things

Letting the process point to the interventionetc


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Client understanding of issue as diagnostic:

The client comes, the client has a presenting

issue, the client understanding of the issueitself is diagnosticin the sense that its notso much a description of what is, but adescription of the edges and the structures

and the roles and ghost roles of the clientorganization or individual.

Kerry, 2006


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Metaskill of using primary process to work onthe secondary things:

The numbers are showing that people arenipping at your heels, and to be reallyinnovative, you need to draw on the wisdomof everybody in this group, and sometimesthats not such an easy thing to do, cos

people are a pain in the ass, you dont wantto hear from people.

Lesli, 2006


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How do we do it?

What is secret process work? Is poOD effective? How is it being accepted

in the mainstream?


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Effectiveness?

Very effective (Max, Stephen)

Didnt used to worry abouteffectiveness (Lesli)

Framed as effective to the triple bottom

line, not necessarily finances (Stephen) OD itself not sure how to measure

effectiveness (Kerry)


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Acceptance in mainstream

many opportunities

everybody dying to learn more about it

profound model

Stephen and Max, 2006


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What did I do?



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An interview study using

qualitative methods.

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Heike Presentation