Help me, help you!* - twisummit.com · If you want to implement the TWI Supervisor program and archive global Standard work - we can highly recommend John to lead the way.” Bob

Help me, help you!*

*from ”Jerry Maguire” – the locker room scene

Twitter #BtPTWISummit @BtP_TWI

John Vellema Founder of Business Through People

TWI on a Global Scale

It’s time to roll up your sleeves!


Overall learning objectives

•  How to build a global TWI implementation project plan, with strong local ownership.

•  How to develop a global training organization

•  How to ensure local ownership of your global standards


Agenda

•  From idea to global roll-out •  Developing a global training organization

•  Global standards with local ownership

•  What people say about…


From idea to Global roll-out


From idea to global roll-out - The burning platform


First Scenario A.  Need to ramp up new production sites B.  No process, concept or organization to transfer knowledge and

skills to new locations

Second Scenario A.  Our diffrent production site has big variation B.  No process, concept or organization to develop, sustain and

improve our global standards, with local ownership

From idea to global roll-out - The burning platform


From idea to global roll-out

In a way that is effective and does not compromise with safety and quality

- The burning platform


From idea to global roll-out - Overall Approach

Gap

Competencies

Organizational

Objective


From idea to global roll-out -The over-all project plan

Set Up Run Pilot

Project Roll Out


From idea to global roll-out -The Pilot Project

Global Prepartion Local Anchoring Preparation Local trainer Train new standard Process confirmation

Preparation Global Trainer team

Develop training & Work Standard


From idea to global roll-out - Same global organization

Global Job Trainer

Training Coordinator

Global Job Trainer


Global Job Trainer


LEAN HR Consultant


From idea to global roll-out -Global workshops and local homework

welcome

bienvenidos


From idea to global roll-out -Development of training and work standards

Global knowledge sharing process, when developing the Job breakdowns. Example: We need to mount all 4 bolts when mounting the mould? We can NOT only mount 2… Tacit Know-How – Pure Gold!

How much should we tighten the bolts, when mounting the mould?

Our bolts will break! They are made of bad quality!


Roll Out

From idea to global roll-out -The over-all project plan

Set Up Run Pilot

Project Roll Out

Roll Out


From idea to global roll-out - Learnings

•  Preparation is the key •  Huge motivation for developing the best training and

work standards

•  A lot of cleaning up from a historical perspective •  Uncertainty will be minimized when doing the

workshops

•  From global work to local anchoring


Developing a global Training organization


Developing a global training organiza/on - The Job Training Organization

Training Coordinator Technical Writer

Global Job Trainer Local Job Trainer

Work Force


Developing a global training organization - From Selection to Evaluation

Selection process Evaluation Development

{Process supported by LEAN HR Consultants}


Developing a global training organization - How to spot the trainer talent

Selection process

LEARNABLE SKILLS PERSONAL CHARACTERISTICS

Source: Toyota talent


- How to spot the trainer talent

PERSONAL CHARACTERISTICS

•  Willingness to learn •  Adaptability and flexibility •  Caring and concern for others •  Patience •  Persistence •  Taking responsibility •  Confidence •  Questioning nature


There, there Buddy.

Selection process

Developing a global training organization



LEARNABLE SKILLS

•  Observation and analysis ability •  Communication skills •  Attention to detail •  Job knowledge •  Respect of fellow employees


This is how you use a wrench

Selection process




Interview Focus on behaviors/skills/attitudes

Practical exercise I Focus on observing/analytical skills/communication

Practical exercise II Focus on instruction skills; confidentiality in trainer role, adjustment of trainer style with the “trainee”, etc.


Selection process



LEAN HR Consultants Train the trainer within the above mentioned courses

English Culture Understanding Job Instruction Job Relation Work Standards Personal Characteristics Learnable Skills

- Carreer Path and the Supporting Compentencies

Personal Characteristics Learnable Skills

Skilled Worker Job Instruction Job Relation Work Standards Personal Characteristics Learnable Skills

Local Job Trainer

Global Job Trainer Process confirmation English Job Instruction Job Relation Work Standards Culture Understanding Personal Characteristics Learnable Skills


Development



- Job Relations and Job Instruction as Core Concpets Developing a global training organization

Development

Appreciative feedback TWI

Job Instruction

TWI Job Relations Coaching

eLearning

Classroom training

...

Cultural understanding

...

Coaching


- Culture understanding & English skills Above

Below

Developing a global training organization Development


- Evaluation process Developing a global training organization


1. Prac=ce 2. Gradua=on

3. Training work force 4. Quarterly evalu=on


This is how you use a wrench This is how you

use a wrench

Evaluation


- Learnings

•  A good and systematic selection process will ensure the right foundation

•  Job Instruction provides trainers with a solid method – the backbone of the trainers toolbox

•  Trainers highly motivated to learn about themselves and others – and reflect on their own role as a trainer

•  Good investment with TWI train-the-trainer modules certifications (creating a standard for the LEAN HR consultants)

•  Global Job Trainer is a complex role and therefore needs support for longer periodes than the local trainer

•  Technical writer – essential support function



Global Standards Local Ownership


Global standards with local ownership - Local CI Process

Trai

ning

flow

Improvement flow


Global standards with local ownership - From local improvement to global anchored

Validated improvement

within - Safety - Quality

- Cost - Delivery - People

Global Trainer


Global standards with local ownership - From local improvement to global anchored

•  Weekly video conference •  Minimum two Face-to-Face per year


What people say about business through people I really, really

like them!


What people say about - business through people

”This is now one of the reasons, that we at LEGO can expand with the speed we do.” ”His work has truly liHed the internal dialog and skills within Global Knowledge Management e.g. Transfer of knowledge and skills from one site to another, implementa=on of new Technology and global Sharing of process improvements.”

Stephen Burke Vice President HR and Continuous Improvement LEGO Group



”It has been a great privilege to follow and support John's work. If you want to implement the TWI Supervisor program and archive global Standard work - we can highly recommend John to lead the way.”

Bob Wrona Executive Director at TWI Institute



”John has been working with employees trainers and my employees and through his expertise in TWI, his very likable personality and his highly competent way of asking question, he has made a huge impact in our understanding of TWI and how far we still have to go.”

Thomas Bøhm Christiansen First Vice President, Service Operations Development at Danske Bank



” We could not have ramped up our injection molding factory in Mexico so fast, without the Global Job Training Organization - It actual was faster then we had expected. The investment in the training organization and concept, really pay off in the ramp up period - And now it secures that we maintain and future develop our workforce in a structured way.”

Jes Bladt Senior Director, Supply Chain Management at LEGO Operaciones de Mexico



“John's experience and knowledge about learning and training helped develop a solid solution based on his former experience and his creativity helped us develop a solution that was adapted to our needs.”

Rasmus Jørgensen Lean consultant at Novo Nordisk A/S



“John has helped us in upstart of a TWI pilot project and has trained our own TWI trainers. In that connection he has shown excellence trainer skills and a superb interaction with our employees.”

Anders Enemærk Pedersen LEAN Consultant at Per Aarsleff A/S


What people say about


- business through people

“John displayed the qualities and knowledge to help any company to implement LEAN, he is able to adapt himself to different cultures and flexible to adapt the program from theory to the real situation.”

Wenzel Nielsen Managing Director, Scancom do Brasil Ltda

What people say about


- business through people

”John delivered a great job in training our job coaches, managers and professionals.” Gé Keurentjes program manager LEAN at C1000

Documents

Help me, help you!* - twisummit.com · If you want to implement the TWI Supervisor program and archive global Standard work - we can highly recommend John to lead the way.” Bob