HK I 06 Dry Mop a Floor

7/29/2019 HK I 06 Dry Mop a Floor

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OBEROI HOTELS AND RESORTS

T-ASK

TRAINING in ATTITUDES, SKILLS and KNOWLEDGE

STANDARD LESSON PLAN

HOUSEKEEPING OPERATIONS

HK I 06

DRY MOP A FLOORIMPORTANT

Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to theLesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that

may differ from the overall standard.

Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version willthen be sent to each hotel so that it can update its library of lesson plans.

In some cases a second version of the lesson plan may be required in cases where major differences in approach occurbecause of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to

OCLD for publication throughout that brand.

Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JANUARY 2006


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PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLEDry mop a floor

TRAINING AIM Know the procedure of dry mopping a hard floor

TRAINING OBJECTIVE

To dry mop a hard floor to achieve the required standard of

cleanliness

SPECIAL NOTES

Trainee should know the difference between wet mop and

dry mop

ENVIRONMENT FACTORSTrainer and trainee to stand-side-by-side (check left or righthanded) in a area where dry mopping can be appropriatelydemonstrated

EQUIPMENT MATERIALS AUDIO VISUALS AIDS

1 Taski Opti-Mop None None


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LESSON PLAN DRY MOP A FLOOR A ATTENTION

Ice breaker Questions about what has been happening to the trainee since last time.Check comfort level with the pace of learning.

Link back Ask if the trainee has any questions or problems with the last session,even if that task is not a pre-requisite for the task in this session.

Test the trainees recall of the attitudes, skills and knowledge required

for any task that is an important pre-requisite for this particular task.

Attention Show trainee the Taski Opti-mop and ask him/her:

If s/he has ever seen one before ?

If s/he knows what it is used for?

Objective After todays session you will be able to dry mop a hard floor as perstandard operating procedures

Need You will be able to keep all areas in a hotel clean and sparkling;especially the public areas and be a part of creating the first impressionthat the hotel offers to its guests.


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WHAT IS THESTEP?

HOW IS THE STEPDONE?

B BREAKDOW

N

WHY IS THE STEPDONE THAT

WAY?

WHEN DO YOUKNOW THE STEP

IS CORRECT?

3.Collect the dust By gently shakingthe mop in onecorner

TRAINERDEMONSTRATES

To release allthe dust that isstuck to the mophead

See that the dustfalls on the floorso that it can becollected anddisposed off

4.Dispose the dust By gathering thedust on to a dustpan using afeather dusterand dust pan anddisposing it in a

dust bin

TRAINEEPRACTICES STEPS

3-4 (STAGE 2)

To ensure thatthe area is cleanand to disposeoff the dustcollected whilemopping

See that no dustparticle is left onthe floor


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LESSON PLAN DRY MOP A FLOOR C - CHECK

ANY QUESTIONS? Ask if trainee has any questions

VERBAL CHECK Have the trainee recite the steps verbally

INVESTIGATE Questions on any detail not mentioned during the Verbal Check(eg):

Ask if she/he knows what to do with a dirty mop head?

Do we dispose them or reuse them?

PRACTICAL CHECK Have the trainee perform the entire task without help and in silence.Ensure only good habits are being practiced. Coach ifnecessary.

PRAISE Recognize and appreciate his or her success.

LINK FORWARD Ask questions to direct trainees attention to either:

The task to be covered in the next session and/orA task later in the checklist for which todays task is a pre-requisite

Reconfirm the venue, day and time of the next session.

Encourage and ensure practice on-the-job to develop skills.

Documents

HK I 06 Dry Mop a Floor