MOP Pndhln

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MANAJEMENOPERASI

Program

STPK & STIPP Instiper

Andreas W. Krisdiarto


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Operations Management

S(stemati- dire-tion7 -ontro%7 ande8a%#ation o9 t5e entire range o9pro-esses t5at trans9orm inp#ts into

*nis5ed goods or ser8i-es.En8ironmenta% 9a-tors:-#%t#re7

po%iti-a%7 and mar$et in;#en-esInp#ts:HR7 -apita%7 materia%s7 %and7

energ(7 in9ormation7 -#stomer Trans9ormations:-on8ert inp#ts into

o#tp#ts


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O.M. -ont!

O#tp#ts:goods or ser8i-es7 and


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Operations ManagementOperations Management

◦ Re9ers to t5e management o9 t5eprod#-tion s(stem t5at trans9orms inp#tsinto *nis5ed goods and ser8i-es. Production system: t5e


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Transparen-( Masters toa--ompan(

Hei>er0Render ?Prin-ip%es o9 Operations

Management7 @e7 and

OperationsManagement7 e

B +CCD '( Prenti-e Ha%%7 In-.7Upper Sadd%e Ri8er7 N.4. CD@ ):F

W5at is Operations Management


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Management7 @e7 and


B +CCD '( Prenti-e Ha%%7 In-.7Upper Sadd%e Ri8er7 N.4. CD@ ):

W5at is OperationsManagement

perations management is t5e set o9

a-ti8ities t5at -reates 8a%#e in t5e9orm o9 goods and ser8i-es '(trans9orming inp#ts into o#tp#ts


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Operations Managementon-eptsOperations Managementon-epts

◦ Quality " goods and ser8i-es t5at are re%ia'%eand per9orm -orre-t%(. #a%it( a%%o


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iJeren-es "et


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T(pi-a% 5ara-teristi-s o9 Ser8i-es and Goods Prod#-ers

Adapted from Table 21.1

Primarily ServiceProducers

Primarily GoodsProducersContinuum of

Characteristics

Intangi'%e7

nond#ra'%e

O#tp#t -ant 'ein8entoried

Hig5 -#stomer

-onta-t

S5ort responsetime

La'or intensi8e

Tangi'%e7 d#ra'%e

O#tp#t -an 'ein8entoried

Lo< -#stomer-onta-t

Long response time

apita% intensi8e

Mixed

21.3


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Management7 @e7 and


B +CCD '( Prenti-e Ha%%7 In-.7Upper Sadd%e Ri8er7 N.4. CD@

):))

W5ere


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Management7 @e7 and



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Organi>ing to Prod#-e

Goods and Ser8i-es


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Management7 @e7 and



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Organi>ationa% 2#n-tions

Mar$eting◦ Gets -#stomers

♦Operations♦ creates product or service

♦Finance/Accounting♦ Obtains unds

♦ !rac"s money © 1995 Corel Corp.


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Management7 @e7 and



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2#n-tions : "an$

Operations Finance/Accounting

Mar"eting

#$ec" #%earing

!e%%erSc$edu%ing

!ransactionsProcessing

Security

#ommercia%&an"

© 1984-1994

T/Maker Co.


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Management7 @e7 and



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Antrian di 'an$


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Management7 @e7 and



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2#n-tions :Man#9a-t#rer

Operations Finance/

AccountingMar"eting

Production

#ontro%Manuacturing (ua%ity

#ontro%Purc$asing

Manuacturer


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Management7 @e7 and



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Management7 @e7 and



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Management7 @e7 and



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T5e Hard Ro-$ a9 Hei>er:Render!

2irst opened in ))◦ No< ? ))C resta#rants in o8er DC

-o#ntries

Ro-$ m#si- memora'i%iareates 8a%#e in t5e 9orm o9 good

9ood and entertainment

7@CC

-#stom mea%s per da(Ho< does an item get on t5emen#

Ro%e o9 t5e Operations Manager


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Management7 @e7 and



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W5( St#d( OM

OM is one o9 t5ree ma,or 9#n-tionsmarketing# $nance# and operations!o9 an( organi>ation.

We


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Management7 @e7 and



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W5at Operations Managers o

Plan - Organ!e - "taff - #ead - Control


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Management7 @e7 and



):+D

Ten riti-a% e-isionsSer8i-e7 prod#-t design..

#a%it( management

Pro-ess7 -apa-it( design..

Lo-ation .

La(o#t design ..H#man reso#r-es7 ,o' design..

S#pp%(:-5ain management

In8entor( management .

S-5ed#%ing

Maintenan-e .


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Management7 @e7 and



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Ten riti-a% e-isions

!uality management

◦ W5o is responsi'%e 9or 6#a%it(

◦ Ho< do


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Management7 @e7 and



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T5e riti-a% e-isions :ontin#ed

&ayout design

◦ Ho< s5o#%d


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Management7 @e7 and



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T5e riti-a% e-isions :ontin#edSupply chain management

◦ S5o#%d


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Management7 @e7 and



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T5e riti-a% e-isions :ontin#edIntermediate# short term# and proect

scheduling◦ Is s#'-ontra-ting prod#-tion a good idea

◦

Are


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Management7 @e7 and



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W5ere are t5e OM 4o's


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Management7 @e7 and



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W5ere are t5e OM 4o's


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Management7 @e7 and



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T5e Heritage o9Operations Management


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Management7 @e7 and



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Signi*-ant E8ents inOperations Management


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Management7 @e7 and



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E%i W5itne(

♦ &orn )*+,- died ).,

♦ In )*0.1 receivedgovernment contract

to ma"e )21222mus"ets

♦ S$o3ed t$at mac$ine

too%s cou%d ma"estandardi4ed parts toe5act speci6cations♦ Mus"et parts cou%d be

used in any mus"et

© 1995 Corel Corp.


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Management7 @e7 and



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2rederi-$ W. Ta(%or

♦ &orn ).,+- died )0),

♦ 7no3n as 8at$er oscienti6c management9

♦ In )..)1 as c$ie engineeror Midva%e Stee%1 studied$o3 tas"s 3ere done♦ &egan 6rst motion time

studies

♦ #reated e;ciencyprincip%es

© 1995 Corel Corp.


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Management7 @e7 and



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Ta(%or1 Management S5o#%d Ta$e More Responsi'i%it( 9or

Mat-5ing emp%o(ees to rig5t ,o'Pro8iding t5e proper training

Pro8iding proper


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Management7 @e7 and



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2ran$ & Li%%ian Gi%'ret5♦ Fran" ?-

@i%%ian


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Management7 @e7 and



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♦ &orn ).+- died )0>*♦ In )021 created Ford

Motor #ompany

♦ In )0)1 6rst usedmoving assemb%y %ineto ma"e Mode% !♦ Gn6nis$ed product

moved by conveyorpast 3or" station

♦ Paid 3or"ers very 3e%% or )0))


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Management7 @e7 and



):

W. Ed


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Management7 @e7 and

O ti B +CCD ' P ti H %% I )

ontri'#tions 2rom

H#man 9a-torsInd#stria% engineering

Management s-ien-e"io%ogi-a% s-ien-eP5(si-a% s-ien-es

In9ormation s-ien-e

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