Incorporating links to ISO 9001 into manufacturing process models using IDEF 9000 M9401004 王偉豪 M9401005 徐巧蓉 M9401006 徐啟桓 M9401104 張書維 M9401207 張仁傑

Incorporating links to ISO Incorporating links to ISO 9001 into manufacturing 9001 into manufacturing

process models using IDEFprocess models using IDEF90009000

M9401004 M9401004 王偉豪王偉豪M9401005 M9401005 徐巧蓉徐巧蓉M9401006 M9401006 徐啟桓徐啟桓M9401104 M9401104 張書維張書維M9401207 M9401207 張仁傑張仁傑

OutlineOutline IntroductionIntroduction Implementation of ISO 9001Implementation of ISO 9001 Fulfil Order ProcessFulfil Order Process ISO 9001 in a Fulfil Order ProcessISO 9001 in a Fulfil Order Process Selection of an appropriate modeling teSelection of an appropriate modeling te

chniquechnique The criteria of IDEFThe criteria of IDEF90009000

ConclusionConclusion

IntroductionIntroduction

The ISO 9000 series is a standard The ISO 9000 series is a standard and the requirements are described and the requirements are described in ISO 9001.in ISO 9001.

Understanding ISO 9001 quality Understanding ISO 9001 quality management systems from a system management systems from a system viewpoint is important.viewpoint is important.

Identify the activities and flows that Identify the activities and flows that are controlled by ISO 9001.are controlled by ISO 9001.

Implementation of ISO 9001Implementation of ISO 9001

The four ways of approaches to ISO 9001 The four ways of approaches to ISO 9001 implementation.implementation.

1.1. Simply following what standard dictates.Simply following what standard dictates.

2.2. Documenting what you do in response to the Documenting what you do in response to the requirements of ISO 9001.requirements of ISO 9001.

3.3. Limited documentation of the business Limited documentation of the business process to meet the requirements of ISO process to meet the requirements of ISO 9001.9001.

4.4. Creating an integrated management system Creating an integrated management system that covers all processes and, where relevant, that covers all processes and, where relevant, addresses the requirements of ISO 9001.addresses the requirements of ISO 9001.


Business process design Business process design incorporating ISO 9001.incorporating ISO 9001.

1.1. Outputs to customer may be seen as Outputs to customer may be seen as business processes.business processes.

2.2. Quality management systems should Quality management systems should be aligned with business processes.be aligned with business processes.

3.3. The relation between process The relation between process hierarchy, business process and quality hierarchy, business process and quality management system approaches.management system approaches.


ARIS and ISO 9001ARIS and ISO 90011.1. The Architecture of Integrated The Architecture of Integrated

Information System.Information System.

2.2. A methodology that facilitates the A methodology that facilitates the specification and implementation of specification and implementation of information systems to support business information systems to support business process.process.

3.3. ARIS methodology is not applied with ARIS methodology is not applied with sole intention of becoming ISO 9001 sole intention of becoming ISO 9001 registered.registered.


GRAI methodology and ISO 9001GRAI methodology and ISO 90011.1. TheThe methodology that is considered as an methodology that is considered as an

enterprise modelling technique and has denterprise modelling technique and has developed to model decision-flow processeeveloped to model decision-flow processes in the domain of production managemens in the domain of production management systems.t systems.

2.2. To deploy quality procedures and link theTo deploy quality procedures and link them to the relevant business processes.m to the relevant business processes.


IEM and ISO 9001IEM and ISO 90011.1. A modeling method based on integrated enteA modeling method based on integrated ente

rprise modelling (IEM).rprise modelling (IEM).2.2. It is related to the 20 sections of the ISO 9001:It is related to the 20 sections of the ISO 9001:

1994 quality standard.1994 quality standard.3.3. The approach models business processes usiThe approach models business processes usi

ng product, order and resource.ng product, order and resource.4.4. Main benefit is an improved understanding of Main benefit is an improved understanding of

the enterprise through the modelling processthe enterprise through the modelling process


Implications and current issuesImplications and current issues1.1. Take a systemic view of an Take a systemic view of an

organization.organization.

2.2. Not necessarily document procedures Not necessarily document procedures and instructions.and instructions.

Fulfil Order Process (FOP)Fulfil Order Process (FOP)

The CIM-OSA standard defines three The CIM-OSA standard defines three fundamental types of business fundamental types of business process as Manage-, Operate-, and process as Manage-, Operate-, and Support-type business process. Their Support-type business process. Their relationship are shown in figure 1.relationship are shown in figure 1.


Fulfil Order Process (FOP)Fulfil Order Process (FOP) A Fulfil Order Process turns an order into A Fulfil Order Process turns an order into

a finished product or service and delivera finished product or service and delivers it into the customer.s it into the customer.

It includes the flow of both the material It includes the flow of both the material and the information.and the information.

The systems parameters of FOP are sourThe systems parameters of FOP are source, input, process, transformation, outpce, input, process, transformation, output, receiver and feedback.ut, receiver and feedback.



FOP can be modeled using a function FOP can be modeled using a function view.view.

The function view primary The function view primary concentrates on activities and tasks.concentrates on activities and tasks.

ISO 9001 in a FOPISO 9001 in a FOP


There are some relationships between There are some relationships between the ISO 9001 requirements and the FOthe ISO 9001 requirements and the FOP.P.

1.1. Directly relevantDirectly relevant ：： verifying, testingverifying, testing2.2. Indirectly relevant Indirectly relevant ：： in the non-operating in the non-operating

/non-fulfil-order part /non-fulfil-order part3.3. Not relevant Not relevant ：： Management commitmenManagement commitmen

t, Design and developmentt, Design and development


Source related to an ISO 9001 Source related to an ISO 9001 oriented FOPoriented FOP Both suppliers and document production Both suppliers and document production

are sourcesare sources Inputs of an ISO 9001 oriented FOPInputs of an ISO 9001 oriented FOP

Policies, practices, derived documents Policies, practices, derived documents and reference documentsand reference documents


Processes and transformation in an ISO Processes and transformation in an ISO 9001 oriented FOP9001 oriented FOP Validating, verifying, monitoring, identifying,Validating, verifying, monitoring, identifying,

testing, inspecting, handling, packing and s testing, inspecting, handling, packing and storing.toring.

Output of activities in an ISO 9001 orientOutput of activities in an ISO 9001 oriented FOPed FOP Descriptive document, checksheetDescriptive document, checksheet


Receiver of an ISO 9001 oriented FOPReceiver of an ISO 9001 oriented FOP External customer, supplier and External customer, supplier and

stockholdersstockholders Feedback in an ISO 9001 oriented Feedback in an ISO 9001 oriented

FOPFOP Can be thought of as a kind of input Can be thought of as a kind of input

from a receiverfrom a receiver


Criteria for modeling ISO 9001 in a FOPCriteria for modeling ISO 9001 in a FOP Identify and distinguish between activities that Identify and distinguish between activities that

are constrained and so do information and are constrained and so do information and objects.objects.

Show the decomposed information as Show the decomposed information as graphical labels and any form of information graphical labels and any form of information must be shown as different types of input to must be shown as different types of input to an activity.an activity.

Link the decomposed activities and Link the decomposed activities and information to individual requirement of ISO information to individual requirement of ISO 9001.9001.

Selection of an appropriate Selection of an appropriate modeling technique modeling technique

Applicability to model a Fulfil Order ProcApplicability to model a Fulfil Order Processess

Appropriateness to highlight ISO 9001 crAppropriateness to highlight ISO 9001 criteriaiteria

IDEFIDEF00 is the most appropriate modeling t is the most appropriate modeling techniqueechnique

Introduction to IDEFIntroduction to IDEF00-Ⅰ-Ⅰ Function-based Function-based The structure of IDEFThe structure of IDEF0 0 ：：

node indexnode index context diagram (A-0) context diagram (A-0) function diagramsfunction diagrams

Introduction to IDEFIntroduction to IDEF0 0 -Ⅱ-Ⅱ

LeftLeft ：： inputinput RightRight ：： outputoutput TopTop ：： controlcontrol BottomBottom ：： mechanismmechanism

The criteria of IDEFThe criteria of IDEF9000 9000 -Ⅰ-Ⅰ Either this box or any subordinate Either this box or any subordinate

box is controlled by ISO 9001box is controlled by ISO 9001

The criteria of IDEFThe criteria of IDEF9000 9000 -Ⅱ-Ⅱ

The labelling of arrows controlled by ISO The labelling of arrows controlled by ISO 90019001

The criteria of IDEFThe criteria of IDEF9000 9000 -Ⅲ-Ⅲ

The arrows The arrows should only be should only be branched at the branched at the required level of required level of detail.detail.

ConclusionConclusion

Simply documentingSimply documenting what an organization what an organization does in response to ISO 9001 is still one of the does in response to ISO 9001 is still one of the most common approaches adopted.most common approaches adopted.

During the design/redesign of business During the design/redesign of business processes, currents approaches do not provide processes, currents approaches do not provide for a for a systemic considerationsystemic consideration of process-based of process-based quality management systems and do not quality management systems and do not establish the links to the requirements of ISO establish the links to the requirements of ISO 9001.9001.

ConclusionConclusion This paper described the principles of an enhaThis paper described the principles of an enha

nced version of the modeling technique IDEFnced version of the modeling technique IDEF00 t together with its method of use. The version, caogether with its method of use. The version, called IDEFlled IDEF90009000..

「「 Model reuseModel reuse 」」 is not enabled by simply deis not enabled by simply developing static IDEF models. The issue of veloping static IDEF models. The issue of procprocess dynamicsess dynamics also needs to be addressed to g also needs to be addressed to gain real benefits of process modeling.ain real benefits of process modeling.

Documents

Incorporating links to ISO 9001 into manufacturing process models using IDEF 9000 M9401004 王偉豪 M9401005 徐巧蓉 M9401006 徐啟桓 M9401104 張書維 M9401207 張仁傑