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INFOSYS.110 BUSINESS SYSTEMS: DELIVERABLE 2: BUSINESS SECTION2014

Name Luisa Helene BongartzNetID lbon498Group Number: 002Website Link: http://infosys110groupxxx.blogspot.co.nz/

Tutorial DetailsTutor: Day: Time:Claris Monday 9am

Time Spent on Assignment: 25 hours Word Count: 1648

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HY5GIENEINTRODUCTION

A problem that affects New Zealand and the rest of the world is poor hand hygiene. The

symptoms of this are spreading of bacteria and infectious diseases, leading to reduced

productivity and increased spending on the health sector. The main causes are that people

are uninformed about correct hygiene procedures and that it is unenjoyable. The width is

represented by people all over the world getting sick. The depth of this problem is

represented by the severity of some of the diseases that can be speaded by not wahing yur

hands correctly.

To solve this problem Hy5giene addresses the causes by creating implementing systems in

schools’ bathrooms that create a fun and educational experience and reward children with

stars after correctly washing their hands.

3. BUSINESS SECTION

3.1 Vision

To create a generation that is more aware of personal hygiene by using a rewarding system which will produce a positive association with cleanliness.

3.2 Industry Analysis: Health care Industry

Industry: Health Care industry. Or specifically the sector of primary preventive healthcare in

the healthcare industry.

Force: High/Low: Justification:

Buyer power: Low The buyer power in the healthcare sector is low

because people cannot choose whether to get

sick or not. Therefore preventive healthare could

be considered a necessity. (Hidden Treasures, 2

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2014)

Supplier power: Low The supplyer power is low in the preventive

healthcare sector. This is because Preventive

healthcare focuses on providing information to

the customer how to take care of themselves so

suppliers are businesses that print posters or in

this case provide the raw materials to build the

system in the bathrooms. There are many

companies to choose from so supplier power is

low. (Yellow Pages 2014)

Threat of new entrants: Low The threat of new entrants in the preventive

healthcare industry is low. This is because of the

initial cost for long term research to determine

whether the preventive treatment is effective.

(Hidden Treasures, 2014)

Threat of substitutes: Low The threat of substitutes is low. Determining how

to prevent diseases involves experiments that

lead to evidence for what works and what does

not. With this much certainty there are no

alternatives to modern healthcare. (Frost &

Sullivan, 2013)

Rivalry among existing

competitors:

High The rivarly among existing competitors is high.

Many firms start their research for preventive

treatments at the same time and compete to be

the first one to patent a treatment. Customers

also usually just choose one type of preventive

treatment and stick with it. This creates intense 3

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competition. (Hidden Treasures, 2014)

Overall attractiveness of the industry: Buyer power is low, supplyer power is low, threat of

new entrants is low and threat substiutes is low. These are indicators for an attractive

industry. Only rivalry among existing competitors is high. However this is only one of the 5

forces so overall the industry is very attractive.

3.3 Customers and Their Needs

The customers of Hy5giene are school with the need to implement a system to create an

incentive among their students to use proper hygiene procedures. 80% of infectious

diseases are transmitted by touch (WebMD,2009), including diarrehal disease, so teaching

children these procedures will dramatically decrease how much they and the stafff gets sick.

This lies in the schools’ interest as it will result in less money spent on substitute teachers ,

less time spent on re-teaching children and more revenue received from food services.

3.4 The Product and Service

The product gives students the incentive to wash their hands for the right length of time and

with using soap. This will improve students’ hygiene and result in less infectious diseases

being spread. As the system remembers and displays each student’s score after washing

their hands and displays the highest scores when the sink is not in use, this will cause

students to compare scores and create healthy competion among them. This will result in

more students using the service and satisfy the needs described above.

3.5 Suppliers and Partners

A supplier of Hy5giene is the business that supplies us with the raw materials needed for the

construction in the bathrooms. After taking measurements of the site, it is determined what

material ans how much of these are needed and then bought from suppliers.

Another supplier of Hy5giene are companies that do the constructions in the bathroom. For

this plumbers and electrictritions are needed.

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A partner of Hy5giene are architects that plan and design how the system will be put into

the bathrooms and what changes might need to be made to them.

Another partner for Hy5giene is a software development firm that can design and create

software specific to each individual customer. Hy5giene will provide them with the

customer’s needs and wishes and they will develop a system.

3.6 Strategy: Focused High Cost

Hy5giene focuses on a narrow market, only schools and not the general population. As it

works by encouraging to wash your hands by rewarding you with a star, it would not be

effective if implemented in an organisation with predominantly adult workers.

As the implementation of our product involves constructions specific to the schools’

bathrooms and configuration with each individual school’s ID cards. We would therefore

have to charge a relatively high price compared to traditional methods of preventive

healthcare like posters or seminars.

The overall strategy is therefore Focused High Cost

3.7 Value Chain Activity: Making the product or Service

The most important value chain activity for this business is Making the product or service

It is the most important value chain activity as Hy5giene customises the system to each

individual school to ensure it works with their infrastructure and ID card system. Most

schools would not consider building new bathrooms just to acquire a system that

encourages students to wash their hands. They most likely wouldn’t want to issue a new set

of ID cards to every student either. Therefore making an individual product for each

customer to meet their specific requirements is what adds the most value to Hy5giene.

3.8 Business Processes

3.8.1. CUSTOMER COMPLAINT PROCESS – First a customer complaint is received. If the staff

can provide the customer with a solution immediately they will explain the solution to the

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customer. If the customer can solve the problem the process ends. If the customer cannot

solve the problem or there is no immediate solution, the custumer service department will

forward the complaint to a specialised department where again staff decides whether there

is an immediate solution or not. If there is a solution staff will provide it to the customer. If

the customer can now solve the problem the process ends. If the customer cannot solve the

problem staff will be and if the problem can be solved immediately the process ends.

Otherwise materials required will be acquired or systems will be developed to fix the

problem. If the problem is not fixed after the construction or development, the problem will

be forwarded to the department in charge and the steps from there on are repeated until it

is fixed.

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3.8.2. . SUPPLYING PROCESS – First an order is received. Then measurements and pictures of

the site are taken. After that a plan will be developed. The plan will then be shown to the

customer and if they are satisfied with it necessary material will be acquired and systems

will be developed. The construction of the system begins and after completion it will be

tested. If it functions correctly and the customer’s needs are satisfied, the system will be

implemented and the process ends. If any one of the requirements are not met, a new plan

will be developed and the steps from then on repeated until they are met.

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3.9 Functionalities

3.9.1. CUSTOMER COMPLAINT PROCESS

Providing solutions to common problems immediately Fixing faults of the product on site

3.9.2. PRODUCT SUPPLY PROCESS

Customising the product to the customer’s specific needs Changing the product’s functions when the customer is not satisfied

3.10 Systems

3.10.1. CUSTOMER COMPLAINT SOLUTION SYSTEM – This system incorporates the

functionallity of being able to provide immediate solutions to commonn problems. To do

this we collect a data base of all common problems, complaints or bugs and the specific

solution(s) to them. If a customer then calls or emails the company they can see if the

problem already exists in the data base and provide them with a solution immediately so

the system can continue to create a positive association with cleanliness.

3.10.2. CUSTOMISATION SYSTEM – When a cutomer orders the product they meet up with

Hy5giene and discuss their specific needs and wants. These will be recorded on a template

asking about the type of reward (star, other shape or message) and other details. After

completing the form all relevant data will automatically be sent to the architects or software

developers.

3.10.3. CUTIOMER SASTISFACTION SYSTEM - In the process of supplying the product to the

customer the initial plan for the product is reviewed by the customer. If they are not

satisfied then they can add comments to the plan, which is a shared document that can be

viewed by the partners, the companiy and the customers in real time.

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3.11. Summary Table: Value Chain to Systems

Value Chain Activity

Processes Functionalities Specific Information System(s)

Broad Information System(s)

Making the

Product or

Service

1. Customer Complaint Process

1. Providing solutions to common problems immediately.

2. Fixing faults on site.

Customer Complaint Solution System

Rapair System

Customer Relationship Management System Sytem

Enterprise Resource Planning system

2. Supply

Process

1. Customising the product to the customer’s specific needs.

2. Changing the product’s functions when the customer is not satisfied.

Customisation System

Customer Satisfaction System

Collaboration Systems

Collaboration Systems

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CONCLUSION

In conclusion, Hy5giene is a business that solves the problem of poor hand hygiene in

schools by creating a reward system. The system uses information systems to store hand-

washing data about the students to determine whether hand hygiene procedures are

satidfactuory and to give the students an incentive to follow them correctly.

REFERENCES

1. Minnesota Department of Health (2012). Absenteeism is Expensive. Retrieved from http://www.health.state.mn.us/handhygiene/schools/expensive.html

2. WebMD. (2009). Prevent Colds with Hand Washing, Retrieved from: http://www.webmd.com/cold-and-flu/cold-guide/cold-prevention-hand-washing

3. Yellow Pages (2014). Print companies in Auckland. Retrieved from http://yellow.co.nz/new-zealand/printing?what=printing&where=new-zealand

4. Hidden Treasures (2013). Healthcare industry – Industry Overview, Retrieved from http://hidden-treasures.wikispaces.com/Healthcare+Industry-Industry+Overview

5. Frost & Sullivan (2013).The Shist from Treatment to Prevention:A Drive towars cutting Healthcare Costs, Retrieved From http://www.frost.com/prod/servlet/press-release.pag?docid=272751750

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