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1. Telefonnetze (analog und digital) 2.Voice Over IP 3.Telefonkonferenzen 4.Telefax 5.Internet / Intranet 6. Unifield Messaging 7. Automatic Call Distribution 8.Interactive Voice Response 9.Computer Telephony Integration Skill Based Routing Voicemail. Inhaltsverzeichnis :. - PowerPoint PPT Presentation
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