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Building and sustaining a character-based culture of Emotional & Spiritual intelligence
in the Workplace
Agenda Aspects of character-based Leadership Recognise the foundational principles and
practices of Servant Leadership Living by design Your leadership journey: struggles, survival,
failure towards success and significance and surrender
Leadership tests towards maturity Finishing well
Amelie
Juliette
START WITH The 18 inch Journey to the Heart of Real Transformation now
Re-engineering Your Businessfor the Future
Mario Denton (MBA, MeCon, PhD)Ritz-Carlton Marina Del Rey Los Angeles
September 16-19, 2012
n Amerikaanse toeris doen “whitewater rafting”
op die Oranjerivier met Gatiep as sy toergids. Die Amerikaner vra vir Gatiep:“Do you know psychology,
methodology, biology or geology?
Gatiep antwoord: “Nei my Bru, never heard those big words.”
Amerikaner:“You sure don’t know a lot my friend?”
Skielik kry die boot 'n lekkasie en begin sink.
Gatiep:”Do you know swimonology and escapology away from crocodology?”
Amerikaner: “What the hell do you mean?
”Gatiep: “Well, today you going to see joumasegatology just before you vesuiptology.”
The Challenges We Face
WHATcauses nations and
organisations to
FAIL?
Mario’s research interest1. Managerial cataracts1. Managerial cataracts
2. Executive blind spots/Managerial infertility2. Executive blind spots/Managerial infertility
3. Professional workplace bullying3. Professional workplace bullying
4. Toxic and dark side of leadership4. Toxic and dark side of leadership
5. Organisational Tribal warfare and terrorism5. Organisational Tribal warfare and terrorism
6. Managerial degeneration and derailment6. Managerial degeneration and derailment
7. Detoxifying the workplace- Swine viruses7. Detoxifying the workplace- Swine viruses
8. Organisational Heart attacks 8. Organisational Heart attacks
FOUR SCENARIOSDeleverage & Division Bailout Until Collapse
Growth Fueled Return to Normalcy
Unification & New World Order
SAVINGS
Is South Africa about to experience its own Arab Spring? Myth or Reality
1. The holding of an Economic Codesa 2. A complete change in mindset towards
small business and entrepreneurs 3. A radical shift in black economic
empowerment 4. The government should concentrate all its
energy on improving service delivery 5. Character First Movement like never before
Why Character?
“I’m convinced that 90% of failures in life are character failures, not ability failures.”
—Stephen Covey, The Eighth Habit
{
Evaluate: Root Issues
Your Heartbeat
Deputy President Kgalema Motlanthe
“We are struggling ourselves, as a new democracy in South Africa, to restore values … Values are never a given.
They have got to be developed, worked upon, and consolidated on an ongoing basis. Because if at any given time we as a society or as sections of society become complacent about them, we run the risk of losing them….
We are therefore duty bound to try at all times to bring to the fore the values that bring us together as fellow South Africans, as human beings, united in our diversity.”
TM
Character= C1
Competence= C2
Consistency = C3
The C3TM Concept
18
CarelessnessDistractionSelf-centerednessSelfishnessFearfulnessRashnessIndifferenceCovetousnessUnder-achievementProcrastinationRudenessInconsistency
FaintheartednessSlothfulnessShortsightednessSimple-mindednessDiscouragementApathyPresumptionResistanceRejectionStinginessHarshnessUnthankfulness
DisrespectLonelinessArroganceIdlenessSelf-pityCorruptionUnfaithfulnessAngerWillfulnessConfusionRestlessnessContentiousnessTardiness
WastefulnessUnreliabilityAnxietySelf- indulgenceCallousnessHypocrisyIncompletenessExtravagancePrejudiceDeceptionImpurityFoolishness
Common Team Hackers: Why?
1. Sloppy work. ______
2. Gossip. _____
3. Bullying or harassment. ______
4. Lack of friendliness. ______
5. Disorganized. ______
6. Late for work. ______
7. Drug & Alcohol abuse. ______
8. Resistant to change or innovation. ______
20
Common Team Hackers: Why?
9. Poor customer service. ______
10. Apathy. _____
11. Wasting resources. ______
12. Exaggerating reports. ______
13. Shifting blame or responsibility. ______
14. Unclear expectations. ______
15. Poor communication skills. ______
16. Hasty decisions. ______
21
Broken Culture: Why?
dishonestdishonest
ruderude
wastefulwasteful
hostilehostile an
gry
angr
y
apathetic
apathetic
lazylazy
hastyhasty
carelesscareless
jealous
jealous
unrelia
bl
eunrelia
bl
e
stubborn
stubborn
Carelessness
Avoidable Accidents
Distraction
Poor Quality
Stealing
Poor Attendance
Deception
Tardiness
Low Productivity
Inconsistency
Own Agenda
Anger/Bitterness
Rejection
Disorganization
Alcoholism/Drug Abuse
Negligence
Personal Problems
ResistanceRestlessness
Unreliability
Covetousness
Self-indulgence
Root CausesRoot Causes
Visible ChallengesVisible Challenges
Avoidable Accidents
Carelessness
Poor Quality
Distraction
Poor Attendance
Tardiness
Stealing
Deception
Low Productivity
Inconsistency
Anger/Bitterness
Rejection
AlertnessAttentivenessAvailabilityBenevolenceBoldnessCautiousnessCompassionContentmentCreativityDecisivenessDeferenceDependabilityDetermination
DiligenceDiscernmentDiscretionEnduranceEnthusiasmFaithFlexibilityForgivenessGenerosityGentlenessGratefulnessHonorHospitality
HumilityInitiativeJoyfulnessJusticeLoyaltyMeeknessObedienceOrderlinessPatiencePersuasivenessPunctualityResourcefulnessResponsibility
SecuritySelf-ControlSensitivitySincerityThoroughnessThriftinessToleranceTruthfulnessVirtueWisdom
Before we repurpose a business we must repurpose the leader
Source: Brett Johnson
To build communities of Character committed to do what is right and equipped to address the root problems
The Aims Character Initiative
To develop character in individuals, who can use their gift and character to improve and transform their world.
The Aims Character Initiative
To develop the leaders of tomorrow with a dramatic and positive impact on community as a whole.
The Aims Character Initiative
Character First program which helps people all over the world see the value of good character so they can build better workplaces and communities.
Basis for Character Initiative
Through the initiative of Dr Mario Denton (Phd, MBA, Mecon, CEO & Industrial Psychologist)
Character First have been successfully brought into organisations such as George Hospital, SABCO Coca Cola, Water and Sanitation, Metro Police, Western Cape Department of Education, SwartLand Boudienste various schools and is developed in such countries as South Africa, Namibia, Ghana, Malawi, Nigeria and Uganda.
Success stories of Character
Introduction
Vision
Establishment
Promotion
Implementation
Perpetuation
Principles of building a successful Character Community
Introduction of the Character Initiative to the leaders of 7 spheres:
Government Business Education Faith Family Media Sport/Recreation
Vital Step 1
Training and developing of Character leaders
Vital Step 2
Establishment of the committee consisting of trained leaders for implementation of Character-based principles
Vital Step 3
Character event for the introduction of Character Initiative to the community
Vital Step 4
Character celebration for the recognition of people of character
Vital Step 5
Reviewing of the results and further challenge and guidance of the community committee
Vital Step 6
CHARACTER
Agenda Aspects of character-based Leadership Recognise the foundational principles and
practices of Servant Leadership Living by design Your leadership journey: struggles, survival,
failure towards success and significance and surrender
Leadership tests towards maturity Finishing well
Man’s Economy God’s Economy: Servant Leadership
1 Our company His company
2 Performance first Servant’s Heart
3. How much can I make How much can I give?
4 Personal success Helping others achieve
5 Pleasing man Pleasing God
6 Living in daily fear Living with hope
7 Short-term gain Lasting legacy
8. Uncertainty Trusting God
9 Profit over principle Principle over Profit
10 Whatever it takes Right purpose
11 Stress- crisis Contentment
12 Anxiety Patience
•Source: Jim Dismore
The Value of Trust
48
Perilous Times- 2 Tim 3: 1-5 In the last days perilous times will
come For men will be lovers of themselves,
lovers of money, boasters, proud, blasphemers, disobedient to parents, unthankful, unholy
Perilous Times- 2 Tim 3: 1-5 Unloving, unforgiving, slanderers,
without self control, brutal, dispisers of good
Traitors, headstrong, haughty, lovers of pleasure rather than lovers of God
Having a form of godliness but denying its power
Six Lessons from the Greatest Leader of All Time
1. He built an inner circle
2. He connected with people
3. He held people accountable
4. He led by example
5. He took time to replenish
6. He didn’t trade his values for valuables
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Focus on the HE tree and be a reformer. Make that your
ambition
52
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Agenda Aspects of character-based Leadership Recognise the foundational principles and
practices of Servant Leadership Living by design Your leadership journey: struggles, survival,
failure towards success and significance and surrender
Leadership tests towards maturity Finishing well
A NEW SOCIAL PHENOMENONHALFTIME
“People now have two lives
LIFE 1 and LIFE 2
and they are over prepared for LIFE 1
and underprepared for LIVE 2,
and there is no university for the second
half of life”
PETER DRUCKER
Your leadership journey Struggles, survival, failure
towards success and significance and surrender
Stage One: Foundation of Success Is there more to life than my current
situation? What do I consider eternally significant? What on earth would give my life meaning? Am I alone in feeling this way? How much (stuff, money, advancement) is
enough? In what way was my first half experience a
foundation for something more significant in my second half?
Stage Two: Inward
What are my greatest strengths and core values?
What am I really passionate about?
What makes me come alive?
What is my calling in life?
What is my personal mission statement?
What role do I play most effectively in an organization? What is my spouse thinking about his/her second half, and what is our vision together?
Who can come alongside me in this journey and provide wisdom and insights?
Who can help me make sense out of this time of life?
Career Direct ®
Educational Occupational
and
THE CAREER DIRECT ASSESSMENT +
ACTION PLAN = PROCESS
Stage Three: Awakening Challenge How can I begin to create the margin in life to explore all
that I feel called to do?
How do I prepare my family and myself for this transition?
What responsibilities do I have to my parents, and how will I leave a legacy through my children and grandchildren
In what arena should I serve: my church, my community, or in some very needy area of the world?
How do I begin to find service opportunities that fit me?
What unique configuration of family, work, recreation and service best fits what I feel called to do?
Should I stay engaged in my business with new parameters on my time and a renewed sense of purpose?
How should I manage and structure my financial situation to live out my calling for the second half of my life?
Stage Four: Reaching Potential How do I decide between the serving opportunities I
have been experimenting with? Should I create a portfolio of serving roles?
Does this work environment give me energy? Do I need a different office arrangement, different support structure, more or less variety, etc?
Based on the work I have done so far in my second half, what is my highest and best contribution?
Is this working with my financial situation? What adjustments do I need to make for this to be sustainable?
Am I growing closer to God and to those I love as I pursue a second half of eternal significance?
HALF TIME
The Five Practices ®
Model the Way Inspire A Shared Vision
Enable Others to Act
Challenge the Process Encourage the Heart
Authentic Optimal Wellbeing- Finish WellSource: Dr Bruce Wilkinson
1 Physically Exhausted/Tired Energetic/Strong
2 Emotionally Discouraged/Down Encouraged/Up
3 Mentally Bored/Discontent Challenged/Content
4 Spiritually Depleted/Empty Growing/Full
5 Geographically Distant/Alone Near/Together
6 Relationally Alienated/Cold Close/Warm
7 Internally Hopeless/Sad Hopeful/Happy
8 Personally Insecure/Unsure Secure/Confident
9 Secretly Bitter/Angry Forgiving/Accepting
10 Deeply Wounded/Hurt Appreciated/Love
Current People Management Focus areas
1. Leadership: Build a pipeline of extraordinary leaders who inspire achievement of their winning future.
2. Organisation Optimisation: Maximise organisational efficiency and productivity.
3. Capability Excellence: Significantly improve the capability level of all their employees. It they grow their people, they will grow their business.
Current People Management Focus areas
4. Sustainability: Entrench sustainability in their corporate DNA through responsible and ethical people practices.
5. Talent Pipeline: Enable their planned growth by managing performance today and identifying and preparing tomorrow’s leaders.
6. Culture: Create an environment in which employees love to work and that inspires and enables superior performance.
MENTORING THE NEW GENERATION-THE DESTINY WAY
COMPLETE and FINISHED No English dictionary has been able to
explain the difference between the two words COMPLETE and FINISHED, in a way that's easy to understand.
Some people say there is no difference between COMPLETE & FINISHED.
I beg to differ because there is. When you marry the right woman, you are "COMPLETE" , and when you marry the wrong one, you are "FINISHED"!