jhnnh_2_articole ehat whatever

8/13/2019 jhnnh_2_articole ehat whatever

1/22

International Journal of Business and Social Science

Vol. 3 No. 7; April 2012Evaluation of Eplo!ees" Jo# Satisfaction and $ole of %ender &ifference' An

Epirical Stud! at Airline Industr! in Iran

Sade() $ast*acult! of +ana(eent and ,uan $esource &evelopent

-niversiti e/nolo(i +ala!sia1300 Jo)or +ala!sia.

Aade) ourani

*acult! of +ana(eent and ,uan $esource &evelopent-niversiti e/nolo(i +ala!sia

1300 Jo)or +ala!sia.A#stract

)is purpose of t)is stud! is to deterine level of eplo!ees" o# satisfaction and to investi(ate

effect of (enderon eplo!ees" o# satisfaction. Iportant factors t)at )ave an ipact on o# satisfaction are

supervision

relations)ip 4it) co54or/ers present pa! nature of 4or/ and opportunities for prootion. &ata fort)is stud!

4as collected fro eplo!ees of t)ree private airline copanies in Iran. &escriptive anal!sisperfored to

deterine level of eplo!ees" o# satisfaction. In addition independent5saple t5test 4as utilied toepiricall!

test relations)ip #et4een eplo!ees" o# satisfaction and t)eir (ender. *indin(s su((est t)at

eplo!ees areoderatel! satisfied 4it) t)eir o# and t)ere is no si(nificant difference #et4een ale and feale

eplo!ees" o#satisfaction.

6e!4ords' Eplo!ees Jo# Satisfaction %ender Airline Iran1. Introductionr(aniations stron(l! desire o# satisfaction fro t)eir eplo!ees 8s)a(#ei 20039. &ue to

iportant role of)uan resource on or(aniation perforance t)e! tr! to /eep eplo!ees satisfied. Satisfied

eplo!ees 4ould

produce superior perforance in optial tie 4)ic) leads to increase profits. :)en eplo!ees aresatisfied 4it)

t)eir 4or/ 4ould #e ore creative and innovative and offer advances t)at allo4 copan! to evolvepositivel!

over tie 4it) c)an(es in ar/et conditions. n t)e ot)er )and a lac/ of o# satisfaction results ina lo4 level ofeplo!ee coitent t)at in turn affect perforance and t)e ac)ieveent of or(aniational

(oals. *arrell andSta 819 dra4 t)e conclusion t)at )i() eplo!ee satisfaction 4ill reduce t)e )appenin( of t)e

a#senteeis

accident and eplo!ee stress iprove eplo!ee satisfaction 4it) life and t)us increaseproductivit! and profits.

Eplo!ees o# satisfaction in or(aniations and institutions )as (iven close attention #!researc)ers since id5

20t) centur! after t)e eer(ence of +aslo4 s t)eor! of Need ,ierarc)! in 1)iani/ire et al. 2007; :illias 19.

In copetitive and unpredicta#le p)enoena or(aniations tr! to /eep and en)ance t)eir place.


2/22


3/22

ps!c)olo(ical factors are

t)e ain causes of o# satisfaction and productivit! in eplo!ees 8$o##ins 20029.Based on coparison aon( revie4 of literature in o# satisfaction an! researc)ers define o#

satisfaction. Jo#

Satisfaction is Dan affective and eotional response to various facets of one s o# 86reitner and6inic/i 200ontent t)eor! o# satisfaction is (ained 4)en an eplo!ee feels t)at )is o# (ives )it)e sense of

(ro4t) and self5actualiation. )e discussion of t)ese t4o factors directl! lin/s to +aslo4 s)ierarc)! of needs.

>ontent t)eories assue t)at all eplo!ees in t)e or(aniation )ave t)e sae set of needs and

t)erefore predictt)e c)aracteristics t)at s)ould #e present in t)e o#. )ese t)eories ep)asie on t)e factors and

needs t)atencoura(e and inspire t)e #e)avior as 4ell as perforance 8Nel et al. 200


4/22

needs. )ese

t)eories focus on eplo!ees diverse needs and t)e co(nitive process #e)ind t)ese diversities. Int)ese t)eories

sources and causes of eplo!ees #e)aviors as 4ell as t)e otives t)at affect t)e intensit! anddirection of t)ose#e)aviors are (iven attention. A suar! of t)eoretical frae4or/s and relevant t)eories )as #een

s)o4n ina#le 1.

2International Journal of Business and Social Science

Vol. 3 No. 7; April 2012a#le 1' Suar! of )eoretical *rae4or/s and $elevant )eories

>ate(or!>ontent

Crocess

)eor!Need ,ierarc)! )eor!

4o5 *actor )eor!

Ac)ieveent )eor! and H )eor!

E?istence $elatedness and %ro4t)E?pectanc! )eor!

E@uit! )eor!%oal Settin( )eor!

Aut)ors

+aslo4 81lelland 81F9+c%re(or 8109

Alderfer 819

Vroos 81


5/22

refer to t)e

4or/ itself as Dt)e e?tent to 4)ic) t)e o# provides t)e individual 4it) stiulatin( tas/sopportunities for

learnin( and personal (ro4t) and t)e c)ance to #e responsi#le and accounta#le for results.

S)ara and B)as/ar 8119 assue t)at ost si(nificant influence over o# satisfaction ofeplo!ees appears

fro t)e nature of t)e 4or/ (iven to t)e. In addition t)e! assert o# satisfaction can #e ac)ieved#! eplo!ees

if t)e o# re@uires sufficient variet! discretion c)allen(e and scope for usin( an individual s o4ns/ills anda#ilities. )e stud! t)at 4as done on Indian ana(ers #! 6)ale@ue and >)oud)ar! 81


6/22

3 >entre for Crootin( Ideas -SA

444.i#ssnet.co)is can #e interpreted as t)e opportunities for pro(ression and developent in t)eir present

4or/place or

providin( #etter c)ances to loo/ out for alternative eplo!ent. It is assued t)at t)e level of o#satisfaction

4ill (o do4n if people t)in/ t)at t)e! )ave less career advanceent opportunities. +c>oric/82009 entioned

t)at o# satisfaction aon( eplo!ees 4it) prootional opportunities 4ill rel! on t)e prootions

e@uit!.


7/22

t)at a positive relations)ip aon( co54or/ers iproves t)e rate of o# satisfaction. )eir researc)

s)o4s t)atfriends)ip net4or/ aon( co4or/ers influence t)e outcoes of 4or/place. It increases o#

satisfaction o#

involveent and or(aniational coitent 4)ile reduces t)e intention to turnover.F. Effect of (ender on o# satisfaction

As one of t)e ost iportant deo(rap)ic factors t)e relations)ip #et4een (ender and o#satisfaction )as #een

e?ained fre@uentl!. ,o4ever t)e results )ave #een contradictor!. Several researc) indicate t)at

eplo!ees(ender )ave effect on o# satisfaction. $esult of t)ose studies su((est t)at eit)er 4oen are ore

satisfied 4it)t)eir o#s t)an en 8Sloane and :illias 1; >lar/ 17; 6i 200F9 or en to #e ore

satisfied 4it) t)eir

o#s t)an 4oen 8S)apiro and Stern 17F; :eaver 17onversel! ot)er studies )ave s)o4n t)at t)ere is no si(nificant relations)ip #et4een eplo!ees(ender and o#

satisfaction 8Bar#as) 17; & Arc! et al. 1


8/22

8#9 Eplo!ee s satisfaction facets' i.e. opportunities for prootion nature of 4or/ present pa!andrelation 4it) co54or/ers.

o ensure t)at t)e @uestionnaire is coplete clear and relia#le pilot stud! 4it) 20 eplo!ees 4as

perfored.)e >ron#ac) s alp)a 4as calculated #! Statistical Cac/a(e for Social Science 8SCSS9 version 1.0

soft4are. )eresult s)o4s t)e @uestions 4as relia#le 8alp)aL 0.79. Accordin( to Saunders et al. 82009 an alp)a

value #et4een

0.F and 0.F is considered as satisfactor!. a#le 2 s)o4s t)e >ron#ac) s alp)a value for@uestionnaire.

a#le 2' >ron#ac)"s alp)a $elia#ilit! Value of uestionnaireJo# Satisfaction

Nature of :or/

Cresent Ca!Supervision

pportunities for Crootion

>o5:or/erotal

$elia#ilit!0.2

0.7F0.7ooperation and &evelopent.

Berta &. 8200F9. Cut on a )app! face' ,i() orale can lift productivit!. Nation"s $estaurant Ne4s38209 510.

Brainard J. 8200F9. Costdoctoral researc)ers value structured trainin( over pa! surve! sa!s.

>)ronicle of ,i()erEducation April F18329 2152.

Bre4er A. +. O ,ens)er &. A. 819. )e Iportance of r(aniational >oitent in+ana(in( >)an(e'

E?perience of t)e NS: Crivate Bus Industr!. ransportation $esearc) Cart E' =o(istics andransportation$evie4 3)iani/ire C. +utand4a E. %adira!i >. +uondo N. O +utand4a B. 820079. *actors

affectin( o#satisfaction aon( acadeic professionals in tertiar! institutions in Pi#a#4e. African Journal of

Business +ana(eent 189 1517F.>lar/ A. E. 8179. Jo# satisfaction and (ender' 4)! are 4oen so )app! at 4or/Q =a#our

econoics


17/22

&ono)ue S. +. O ,e!4ood J. S. 8200. O =o(sdon 6. 820029. &eterinants of o# satisfaction of unicipal (overnent

eplo!ees.Cu#lic Cersonnel +ana(eent 31839 3. =. 819. +eta5anal!sis of t)e correlates of eplo!ee a#sence. ,uan

$elationsit!',arper>ollins

>olle(e Cu#lis)ers.6)ale@ue A. O >)oud)ur! N. 81opan!.

=oc/e E. A. 819. o4ard a t)eor! of tas/ otivation and incentives. r(aniational #e)aviorand )uan perforance

3829 1F751.


18/22

=ut)ans *. 82009. r(aniational Be)avior. 811 t) ed.9. Ir4in' +c%ra45,ill.

+c>oric/ E. J. 82009. Industrial and r(anisational Cs!c)olo(!. Crentice5,all. >entre for Crootin( Ideas -SA

444.i#ssnet.co

+ar/ie4ic &. &evine I. O 6ausilas &. 820009. *riends)ips of 4oen and en at 4or/' Jo#satisfaction and

resource iplications. Journal of +ana(erial Cs!c)olo(! 1F829 1151anadianJournal of

Be)avioural ScienceM$evue canadienne des sciences du coporteent 13819 ounselin(Bulletin aiseta 8I ,ave t)e S)irt n9T'

AnE?ploration f Jo# Satisfaction and >oitent Aon( :or/ers In +e?ico. Journal of

=eaders)ip O

r(aniational Studies 10829 735.$alston &.A. ,olt &.,. erpstra $.,. and Hu 6.>. 8179 G)e Ipact of National >ulture

andEconoic Ideolo(! on +ana(erial :or/ Values' A Stud! of t)e -nited States $ussia Japan

and >)ina Journal of International Business Studies 2 177207.

$iordan >. +. O %riffet) $. :. 81F9. )e opportunit! for friends)ip in t)e 4or/place' Anundere?plored

construct. Journal of #usiness and ps!c)olo(! 10829 1onfidence. SCSS Inc.$un!on $.C. ,a#er A. Citten(er &.J. >olean 6.A. 819. *undaentals of Be)avioral

Statistics 8t) ed.9.

+c%ra45,ill Ne4 Hor/ NH.Saunders +. =e4is C. and )orn)ill A. 82009. $esearc) +et)ods for Business Students. 8F t)

ed.9. ,arlo4'


19/22

*inancial ies Crentice ,all.

Sclafane S. 819. +%A +ana(ers in S!nc 4it) Eplo!ees on Jo# Satisfaction Issues Surve!*inds. National

-nder4riter. 1038229


20/22

Gender differences and job satisfaction: a study of universityteachers in the United States

&ocuent Inforation'

Title: %ender differences and o# satisfaction' a stud! of universit! teac)ers in t)e -nitedStates

Author(s): Jo)n . /para 8&epartent of Business Adinistration Briarcliffe >olle(e Ne4

Hor/ -SA9 +ic)ael S@uillace 8&epartent of Business Adinistration Briarcliffe>olle(e Ne4 Hor/ -SA9Eanuel A. Erondu 8>it! -niversit! of Ne4 Hor/

+ed(ar Evers >olle(e Sc)ool of Business Ne4 Hor/ -SA9

Citation: Jo)n . /para +ic)ael S@uillace Eanuel A. Erondu 8200F9 T%ender differencesand o# satisfaction' a stud! of universit! teac)ers in t)e -nited StatesT :oen In

+ana(eent $evie4 Vol. 20 Iss' 3 pp.177 5 10Keywords: A#senteeisAcadeic staff%enderJo# satisfaction $ecruitent$etention

Articletype:

$esearc) paper

: 10.110M0


21/22

of feale facult!. It also offers su((estions to )o4 to aintain ore #alanced (endere@uit! in )i()er education.


22/22

Documents

jhnnh_2_articole ehat whatever