June 2015 Hactl’s Handling Heroes · 20Hacis Update 聯運服務 Salute ... Interview 專訪. Janel’s business is 30% airfreight, 50% ... of Asia Pacific Aircargo Associations

Hactl’s Handling Heroes

Hong Kong Air Cargo Terminals Limited SuperTerminal 1, 9 Chun Wan Road, Hong Kong International Airport, Hong Kong

香港空運貨站有限公司香港國際機場駿運路9號超級一號貨站

www.hactl.com

June 2015

得獎愈多挑戰愈大香港空運貨站在過去一季屢獲殊榮，當中包括「香港環

境卓越大獎」和「室內空氣質素檢定計劃」認證，並獲

DHL頒發「星級表現大獎」，亦於《Air Cargo Week》

在慕尼黑舉辦的「2015世界航空貨運大獎」中，榮獲

「年度最佳航空貨運代理」桂冠。我們由衷感激所有投票

予香港空運貨站的人士，亦全賴貨站全體員工努力不懈

地提供專業服務，貨站才能持續得到各界肯定。

受中國經濟暫緩影響，貨站在2015年首季處貨量較

2014年低。縱使如此，我們仍致力為客戶提供更優質

的服務，如符合良好分銷規範(GDP)認證的藥物處貨

服務，以協助客戶在市場上爭取最大優勢。我期望貨

站下半年的業務將會提升。

我很榮幸能夠在「長期服務獎」晚宴中嘉許189位員工。

貨站資深及專業的同事，匯集成頂尖的處貨團隊，為客戶

提供卓越處貨服務。即使面對香港最近的惡劣天氣，員

工憑藉豐富經驗及敬業精神，仍能維持高效優質的服務。

法庭現正受理針對政府批准三跑道系統環境影響評估

報告的決定而提出的司法覆核申請。我們亦能預料會有

社會人士就此提出司法覆核，然而，香港機場管理局現

正配合覆核程序，為締造香港的美好前景而努力。

Mark Whitehead 韋浩德

Contents 目錄

14 Service服務

28 Community關懷社區

Hactlink is a publication by Hong Kong Air Cargo Terminals Limited and is intended only as an informative journal on the company’s business activ ties and issues related to the industry. No part of this publication may be reproduced, duplicated or transmitted in any form by any means without prior written permission © Copyright 2015 Hong Kong Air Cargo Terminals Limited

CE’s Message行政總裁的話02 Interview

專訪

22 People團隊

20 Hacis Update聯運服務

Salute to Paul Tsui 向徐翰恩致敬

07 Award獎項

Hactl’s Winning Team... 眾人一心顯豐功

10 Facility設施

Ready for Everything 未雨綢繆準備萬全

12 Technology科技資訊

COSAC-Plus Updates: Cargo Release by Mobile Device, e-Guidance COSAC-Plus系統更新：利用流動裝置放貨，e-Guidance

Hactl’s Handling Heroes 驕陽伴我地勤精英

Hactl team is “best-dressed” for 7th year in a row 香港空運貨站連續7年贏得「趣怪服裝獎」Green Power Hike 2015綠色力量環島行2015

Hacis Ready to Ride the e-commerce WaveHacis準備就緒迎接電子商貿熱潮

Loyal Staff Honoured 表揚長期服務員工Training for a Happy Retirement 計劃愉快退休生活

More Awards. More Challenges.It’s been another award-winning quarter: Hactl secured the Hong Kong Awards for Environmental Excellence and Indoor Air Quality Certification, we received very positive recognition at the DHL Star Performance Award, and a very pleasing win as the Air Cargo Handling Agent of the Year at the Air Cargo Week World Air Cargo Awards in Munich. Sincere thanks to all who voted for Hactl, and to our hard-working staff whose unrelenting dedication earns us constant praise.

Tonnage in the first quarter of 2015 has been below 2014, largely due to the temporary slowdown of China’s economy. We continue to support our airline customers with enhanced service provision – such as GDP-accredited pharma handling – to help them maximise their share of the available market. I hope tonnage will improve later in the year.

It was a huge pleasure to recognise 189 staff at this year’s Long Service Award Dinner. The depth of experience and professionalism of our workforce gives Hactl an unrivalled pool of expertise to handle our customers’ cargo. For example, the experience and dedication of our staff enables us to operate efficiently in the adverse weather conditions we have recently been experiencing in Hong Kong.

Several judicial reviews are currently underway, challenging the decision of the Government to approve the Environmental Impact Assessment Report supporting the 3rd Runway. It is predictable for such a judicial review to be raised, however, the Airport Authority is working through the legal process to achieve what is important and right for Hong Kong.

Hactlink June 2015 01

Paul has spent over 30 years in freight and third-party

logistics, holding senior posts with some of the largest multinationals. In 2001, he felt it was time to satisfy the inner drive to run his own business, and that led to the launch of Janel Group.

Paul’s ambition was clear: “After many years of serving as senior management for various logistics companies, I thought it was time for me to move forward, and develop a company that would not just survive in the constantly changing environment, but be the market leader.”

Award-winning Janel: Now in China and the USAIt looks like Paul is well on his way to his goal: Janel is now a highly-successful premier league business with 250 staff, mainland offices in Shenzhen, Shanghai, Xiamen, and new representative offices being set up in Qingdao, Tianjin, Nanning and Ningbo. Janel also has major joint venture offices in New York, Los Angeles, Chicago and Atlanta. Janel has been honoured with numerous awards, including the Logistics Awards Hong Kong (organised by Hong Kong Trade Development Council and Hong Kong Productivity Council) in 2007 and 2009, and Regional Freight Forwarder of the Year in the Payload Asia (Customer Choice) Awards 2014.

徐翰恩博士於貨運和第三方物流方面

有超過30年豐富經驗，亦曾任多家

大型跨國企業的管理層要職。在2001年，

徐博士創辦了翰汶國際物流有限公司(翰汶)，

實現了他創業的理想。

徐博士有清晰鮮明的目標，他分享道：「經

過多年來在不同物流公司擔任管理層，我感

到是時候向前邁進，發展一間不但能在瞬息

萬變的商業環境中生存，更於業界具領導地

位的公司。」

屢獲殊榮　翰汶業務遍及中、美現時，徐博士已成功將翰汶發展成為業內首

屈一指的公司。翰汶現有250名員工，業務更

遍布中、美各大省市，分別在深圳、上海、

廈門設有辦事處，並計劃在青島、天津、南寧

及寧波等地設立新據點，亦在紐約、洛杉磯、

芝加哥和亞特蘭大設立了合資辦事處。翰汶

更屢獲殊榮，除了在2007及2009年獲得香

港貿易發展局及香港生產力促進局合辦

的「香港物流大獎」，亦於2014年Payload Asia (Customer Choice) Awards 中獲頒

「年度最佳區域貨運代理」大獎。

翰汶的業務多元化，空運服務佔30%、海運

服務佔50%、第三方物流管理服務（包括酒

類物流、冷鏈物流、國際及區域性分發配送

服務等）佔15%、供應鏈及物流顧問服務則

佔5%，同時亦提供航空安全認證及顧問服

務。徐博士凡事親力親為，同時擁有國際航

空運輸協會(IATA)《危險品規則》（DGR）

培訓課程導師及「從第三國機場作業進入歐

盟的航空貨物或郵件承運人規定」（ACC3）

驗證專員的專業資格，與其他行政總裁的管

理風格截然不同。

“After many years of serving as senior management for various logistics companies, I thought it was time for me to move forward, and develop a company that would not just survive in the constantly changing environment, but be the market leader.”

「經過多年來在不同物流公司擔任管理層，我感到是時候向前邁進，

發展一間不但能在瞬息萬變的商業環境中生存，更於業界具領導

地位的公司。」

Salute to Paul Tsui 向徐翰恩致敬

Globetrotter: Paul Tsui has collected his delegate badge for each of the many international conferences and exhibitions he has attended in recent years.

周遊列國：徐翰恩博士收集了不少嘉賓名牌，全部取自他近年參加的每個國際會議和展覽。

Janel’s business includes wine logistics. This valuable merchandise is protected in temperature- and humidity-controlled warehousing, with motion detectors and round-the-clock security monitoring.

翰汶業務包括酒類物流，這些名貴商品會儲存在設有溫度及濕度調節、移動感應器和24小時保安系統的倉庫內。

Paul Tsui is one of the best known faces in the Hong Kong forwarding sector. For the past five years, he has headed the Hongkong Association of Freight Forwarding and Logistics Ltd. (HAFFA) as its Chairman, and has just announced his retirement from the post to be replaced by Cliff Sullivan of A-Sonic Logistics.

徐翰恩博士是香港貨運物流業界翹楚，亦於過去連續五年擔任香

港貨運物流業協會(HAFFA)主席。徐博士剛退任協會主席，並由

A-Sonic Logistics蘇立夫先生接任。

02 Hactlink June 2015 Hactlink June 2015 03

Interview 專訪

Janel’s business is 30% airfreight, 50% oceanfreight, 15% third party logistics (including wine logistics, cold chain logistics, hub distribution, and regional distribution), and 5% supply chain & logistics consultancy – as well as providing aviation security validation & consultancy. Unusually for a chief executive, Paul himself is a qualified IATA Dangerous Goods Regulations (DGR) Instructor and a European Union Aviation Security Validator (ACC3) – a clear sign of his hands-on management style.

Five Years of Achievements at HAFFA HAFFA is a strong and influential organisation, with 350 members controlling around 90% of the Hong Kong airfreight market. Paul’s five-year HAFFA Chairmanship has been distinguished by a number of significant achievements: for example, increasing HAFFA’s competence in education and training for the industry through the launch of the HAFFA Training School. HAFFA has also increased its influence in public policy both locally in Hong Kong, as well as at an international level through membership of International Federation of Freight Forwarders Associations (FIATA) and Federation of Asia Pacific Aircargo Associations (FAPAA). And it has submitted numerous white papers to the Hong Kong and Beijing Governments, on the subject of the development of the Logistics Industry for the benefit of China and Hong Kong.

Not surprisingly, Paul’s HAFFA duties have involved a good deal of travel: with trips up to three times per month to Asia Pacific, China, the USA, Europe and the Middle East.

經驗豐富　著重發展資訊科技徐博士亦認為，香港作為全球領先的貨運樞

紐，必須積極參與中國政府「一帶一路」計劃

並從中受惠。徐博士表示：「我們需要提升貿

易及物流電子平台，並與中國內地的單一窗口

制度融合，這對香港而言會是一個挑戰。」

徐博士在香港物流業經驗豐富，見證業內各

項轉變，其中最明顯的莫過於一些本來家喻

戶曉的本土公司，因為合併及收購而逐漸消

失。另一方面，徐博士亦喜見行業不斷進步，

例如在教育及培訓方面投入了更多資源，並

加強發展資訊科技。翰汶非常著重公司在資

訊科技方面的發展，徐博士說：「資訊科技

發展對公司來說可謂不可或缺，因為資訊科

技可以提升客戶服務水平，又可更有效及快

捷地管理資料數據。此外，資訊科技亦可以

簡化供應鏈運作流程，使整個供應鏈對顧客

和合作伙伴而言更具透明度。」在電子貨運

方面，他補充：「只著重改善每間公司內部資

訊科技並不足夠，更不足以提高香港整體競

爭力。只有業界共同攜手合作，才能推動整

個物流業向前發展。」

五年任期　貢獻良多有目共睹HAFFA現有超過350名會員，代表香港九

成空運同業，於業界舉足輕重。徐博士在擔

任HAFFA主席的五年間為業界建樹良好，

除了開辦HAFFA培訓學校，提升業界的教

育和培訓水平外，更促成HAFFA加入國際

貨運代理協會聯合會 (FIATA) 和亞太航空

貨運協會 (FAPAA)，亦向香港及中國政府

呈交多份白皮書，就有關發展香港和內地物

流業提出互利兩地的建議，加強HAFFA在

本地和國際物流業界的影響力。

徐博士必須經常代表協會外訪，平均每月

出國三次，足跡遍及亞太區、中國、美國、

歐洲及中東等地。

對徐博士而言，香港貨運代理的主要挑戰

是甚麼？他認為：「香港貨運業人手短缺問

題嚴重，在前線員工及高級管理層方面尤

甚。另外，持續缺乏土地興建物流設施，亦

妨礙業界發展。雖然航空保安要求必須不

斷提升，但這亦增加了業界獲取認證的成

本和時間。」

What does Paul believe are the main challenges facing forwarders in Hong Kong nowadays? “Labour shortages, in particular in frontline staff and senior management candidates. In addition, we continue to suffer a shortage of land for logistics facilities. And ever-increasing levels of aviation security regulation – although entirely necessary – make compliance more and more time-consuming and costly.”

Changes Past and FutureAs for challenges facing Hong Kong as the world’s top cargo hub, Paul highlights its need to participate in, and benefit from, the “One Belt, One Road” initiative of the Beijing Government. “Improving our trade and logistics e-platform to integrate with the Government “Single Window” will be very challenging.”

Paul has also seen a lot of changes in the industry during the time he has worked in it: most particularly, the constant disappearance of household names as a result of mergers and acquisitions. On the positive side, there has been increasing focus on education and training, and much greater interest in IT. Janel has immersed itself in IT capabilities; explains Paul: “It is very important to have competence in information technology; it increases the level of customer service, improves the flow and management of data, streamlines the whole supply chain and gives visibility to customers and service partners.” In a clear reference to e-freight, he adds: “However, purely looking within the company and seeking improvement internally will not achieve much, and will not increase the overall competitiveness of Hong Kong. We need to have all parties working together and contributing their own part to the system.”

“However, purely looking within the company and seeking improvement internally will not achieve much, and will not increase the overall competitiveness of Hong Kong. We need to have all parties working together and contributing their own part to the system.”

「只著重改善每間公司內部資

訊科技並不足夠，更不足以提

高香港整體競爭力。只有業界

共同攜手合作，才能推動整個

物流業向前發展。」

“Labour shortages, in particular in frontline staff and senior management candidates. In addition, we continue to suffer a shortage of land for logistics facilities.”

「香港貨運業人手短缺問題

嚴重，在前線員工及高級

管理層方面尤甚。另外，

持續缺乏土地興建物流

設施，亦妨礙業界發展。」Mr. C Y Leung, the Chief Executive of the HKSAR, was guest of honour at the 2014 HAFFA Spring Dinner, when the opening of HAFFA’s Training School was announced. It was the first time any Hong Kong Chief Executive had attended the event in HAFFA’s 48-year history, underscoring the growing importance of the industry and HAFFA to Hong Kong.

香港特別行政區行政長官梁振英先生出席香港貨運物流業協會(HAFFA) 2014年新春晚宴暨培訓學校開幕典禮，並擔任主禮嘉賓。此乃協會48年歷史中首次獲香港行政長官出席新春晚宴，引證了HAFFA及貨運物流業對香港的重要性。

Interview 專訪


攜手合作帶動香港貨運發展徐博士與香港空運貨站合作超過30年，並

對貨站的服務非常滿意。他說：「香港空運

貨站是全球最佳的航空貨運站營辦商，貨

站的管理團隊非常專業，持續為客戶提供

卓越服務。」

徐博士續道：「香港空運貨站是造就本港空

運業的成功因素之一，對香港空運業的發展

作出莫大貢獻。」

Hactl – Part of the Success Story for Hong KongPaul has been working with Hactl for over 30 years, and is full of praise for the company: “Hactl is the best air cargo terminal operator in the world, has a very professional management team and provides excellent services.

“Hactl is part of the success story of the Hong Kong air freight industry. I could not picture what would happen without Hactl in Hong Kong.”

Plenty to Keep Paul Busy!In addition to stepping down as HAFFA’s Chairman, Paul is also the immediate Past Chairman of the FAPAA and HAFFA. With so much free time now on his hands, what's next for this tireless ambassador for the Hong Kong airfreight community? As regards Janel, he plans further bases in Myanmar and Vietnam, to capitalise on what are probably the most exciting new markets in ASEAN.

But, if that’s not enough to keep him busy, he is now Chairman of The Hong Kong Institution of Engineers Logistics & Transportation Division; a Council

Member of The Chartered Institute of Logistics and Transport in Hong Kong, and The Institute of Purchasing & Supply of Hong Kong; a Voting Member of the IATA/FIATA Consultative Council (IFCC); a Member of the Cargo Agency Modernization Program (CAMP); and a Permanent Member of the Air Freight Institute of FIATA.

Hactl thanks Paul for his professional and supportive collaboration as HAFFA Chairman, wishes him very well in his continuing exploits, and looks forward to working with his successor, Cliff Sullivan.

退而不休繼續發掘市場商機退任HAFFA主席之後，徐博士會擔任

FAPAA和HAFFA前任主席職務。這位

孜孜不倦的運輸界翹楚會如何利用他較從

前空閒的時間呢？徐博士計劃將翰汶的業

務進一步發展至緬甸和越南，率先在東盟

的兩個最新市場發掘商機。

徐博士亦會擔任香港工程師學會物流及運

輸分部主席、香港運輸物流學會常務委員、

香港物資採購與供銷學會常務委員、IATA/FIATA諮詢理事會選舉會員、Cargo Agency Modernization Program

(CAMP) 會員和FIATA空運研究機構常

任委員。

香港空運貨站謹此感謝徐翰恩博士擔任

HAFFA主席期間為業界所作出的努力及

貢獻，並祝願他未來一帆風順，事業再創高

峰。同時，香港空運貨站亦非常期待與蘇立

夫先生携手合作，共同推動業界發展。

Award 獎項

Hactl Voted Air Cargo Handling Agent of the YearA delighted team from Hactl was on hand to collect the Air Cargo Handling Agent of the Year award at the 2015 Air Cargo Week World Air Cargo Awards in Munich.

The award – based on the online voting of Air Cargo Week readers around the world – was presented to Hactl Chief Executive Mark Whitehead by David Kerr, Vice President of Etihad Cargo.

The glittering gala awards ceremony took place in front of an audience of over 500 senior representatives of the air cargo industry, and was part of the week-long programme of events surrounding the

香港空運貨站榮獲「年度最佳航空貨運代理」殊榮香港空運貨站團隊於慕尼黑歡欣地接受

「2015世界航空貨運大獎」之「年度最佳航

空貨運代理」殊榮。

這項大獎的得獎者由《Air Cargo Week》

來自世界各地的讀者於網上投票選出。香港

空運貨站行政總裁韋浩德從阿提哈德航空

貨運部副總裁David Kerr手中接過獎項。

盛大的頒獎典禮乃為期一周之慕尼黑國際

物流、交通運輸、遠程訊息處理博覽會與歐

洲航空貨運展的一部分，在超過500名資深

航空貨運業界代表見證下隆重舉行。

韋浩德表示：「多數候選的航空貨運代理於

世界各地均設有營運及服務據點，客戶群組

及網絡都較我們廣闊，香港空運貨站只於

單一地區營運，卻有幸於眾多優秀同業中突

圍而出，獲此殊榮，實令我們培感欣喜。」

「這項大獎引證了香港與世界各地客戶及同

業對我們的信任和支持。我們非常感激每

位投選貨站的人士，亦衷心感謝貨站2,400名員工的不懈努力及貢獻，為香港空運貨站

的卓越服務立下優良的口碑。」

Air Cargo Europe and transport logistic exhibition and conference.

Said Mark Whitehead: “This was a very pleasant surprise. As Hactl is only based at one location, it’s very difficult to compete successfully for such an award against the other major handlers, all of which have global station networks and much larger customer bases.”

“Winning this award is clear evidence of the loyalty and appreciation of our customers and users, both in Hong Kong and elsewhere. We are extremely grateful to everyone who voted for Hactl, and also to the 2,400 staff whose daily dedication is the foundation of our reputation for quality service.”

Hactl’s Winning Team...眾人一心顯豐功

“As Hactl is only based at one location, it’s very difficult to compete successfully for such an award against the other major handlers, all of which have global station networks and much larger customer bases.”

「香港空運貨站只於單一地區營運，卻有幸於眾多優秀同業中

突圍而出，獲此殊榮，實令我們培感欣喜。」

“Hactl is part of the success story of the Hong Kong air freight industry.”

「香港空運貨站是造就本港

空運業的成功因素之一。」

Paul Tsui’s Chairmanship of HAFFA began in 2010, when he was elected at that year’s Annual General Meeting.

徐翰恩博士於香港貨運物流業協會2010周年大會首次當選主席。

Hactl Chief Executive Mark Whitehead (centre) receives the award from David Kerr, Vice President, Etihad Cargo.

香港空運貨站行政總裁韋浩德（中）從阿提哈德航空貨運部副總裁David Kerr手中接過獎項。

Interview 專訪


DHL Aviation Honours HactlHactl has received the Star Performance Award 2014 from DHL Aviation’s Air Capacity Sales, in recognition of its outstanding handling service in Hong Kong.

Air Capacity Sales (ACS) presents awards annually to its top suppliers and staff, with categories covering handling agents, GSAs, Outstanding Performance and Individual Performance. The award to Hactl was presented to Chief Executive, Mark Whitehead, by Ingrid Raj, Vice President, Air Capacity Sales, Asia Pacific and Francis Dodion, Vice President, Air Capacity Sales – Intercontinental Network of DHL Express at the ACS Annual Awards Dinner in Hanoi.

In 2014, Hactl took over handling of the eight cargo airlines which provide DHL Express capacity. Hactl provides a variety of handling services including physical cargo handling, ramp handling and air cargo documentation services, for their collective total of 35 rotations per week.

Hactl Recognised in Hong Kong Awards for Environmental ExcellenceHactl has received the Transport and Logistics – Silver Award in the latest Hong Kong Awards for Environmental Excellence (HKAEE). It is the first time the company has entered the prestigious awards scheme.

The HKAEE recognise businesses that have adopted green management policies, and benchmarked their commitments towards best practices within their sectors. They are organised and presented by the Environmental Campaign Committee, following an

貨站榮獲環境卓越獎項香港空運貨站首次競逐「香港環境卓越大

獎」即勇奪該獎之「交通及物流業銀獎」

殊榮。

「香港環境卓越大獎」旨在鼓勵企業及機構

採納環境管理措拖及就所屬界別內的最佳

作業模式比較其環境表現。該獎項由環境

運動委員會主辦，並由專業評審團經過三

階段的嚴謹評核選出得獎者。

香港空運貨站所提交的參選報告詳細闡

述了貨站的環境保護計劃及措施，包括：綠

色管理政策、污染及空氣質素管理、節能及

減廢措施，以及與供應商的環保合作措施。

頒獎典禮於香港會議展覽中心舉行，香港

空運貨站執行董事陳耀揚於香港特別行政

區行政長官梁振英、環境局局長黃錦星、環

境運動委員會主席林超英及2014香港環境

卓越大獎最終評審團主席沈祖堯教授的見

證下代表貨站接受獎項。

陳耀揚表示：「很高興香港空運貨站首次

角逐此獎項便獲得「交通及物流業銀獎」

殊榮，這印證了貨站多年來致力於日常營

運中推行有效的環保措施以減低對環境傷

害的決心和成果。我們將繼續努力加強環

境管理，為客戶締造一個世界級的環保空

運貨站。」

敦豪空運 (DHL Aviation) 表揚香港空運貨站香港空運貨站獲敦豪空運航空運力銷售部

(ACS) 頒發「星級表現大獎」，以表揚貨站

於香港為其提供的卓越處貨服務。

航空運力銷售部 (ACS) 每年均會向表現優

秀的供應商及員工頒發獎項，獎項的類別

涵蓋貨運代理、銷售代理、傑出表現及個人

表現。頒獎典禮於河內舉行的ACS週年頒

獎晚宴中進行，DHL Express亞太區航空

運力銷售副總裁Ingrid Raj及洲際航空運

exhaustive three-stage assessment process conducted by a panel of judges.

Hactl’s submission detailed its green leadership policy; its environmental plan and implementation including pollution and air quality control; energy conservation and waste reduction measures; and its efforts to engage suppliers in achieving its goals.

Hactl Executive Director Kenneth Chan received the award trophy at a grand presentation ceremony held at Hong Kong Convention and Exhibition Centre, in the presence of Mr. C Y Leung, the Chief Executive of the Hong Kong Special Administrative Region, Mr. Wong Kam-

sing, the Secretary for the Environment, Mr. Lam Chiu-ying, the Chairman of the Environmental Campaign Committee and Professor Joseph J Y Sung, Chairman of Final Adjudicating Panel of 2014 HKAEE.

Says Kenneth Chan: “It is very pleasing for Hactl to receive the Transport and Logistics - Silver Award at the first attempt, in recognition of our constant efforts to minimise the environmental impact of our business. This success inspires us to further improve our environmental credentials, and so enable our customers to enjoy a world-class green air cargo terminal.”

Award 獎項

From Hong Kong, the DHL Express network connects Asia Pacific, Europe and the USA with a freighter fleet comprising B747, B777, B737, B727 and A330 aircraft.

“We are delighted to be recognised for the quality of our service by such an influential company and will continue to provide the highest levels of service to the eight airlines, which provide DHL Express capacity and to build the partnerships to meet the demands of the future”, said Hactl Chief Executive, Mark Whitehead.

力銷售副總裁Francis Dodion將獎項頒發

予香港空運貨站行政總裁韋浩德。

香港空運貨站自二零一四年起，為八間供應

DHL Express貨運量的貨運航空公司，合

共每周35個航班提供不同處貨服務，包括

貨件處理、停機坪作業及文件處理。

DHL Express擁有強大機隊包括B747、

B777、B737、B727及A330等貨機，連接

香港及亞太區、歐洲和美國。

香港空運貨站行政總裁韋浩德表示：「我們

非常高興貨站的服務水平能獲於業界如此

具影響力的企業認同。香港空運貨站定必

繼續努力為八間供應DHL Express貨運量

的貨運航空公司提供最高效可靠的處貨服

務，共同携手迎接未來的需求。」

The award to Hactl was presented to Chief Executive, Mark Whitehead (centre), by Ingrid Raj, Vice President, Air Capacity Sales, Asia Pacific and Francis Dodion, Vice President, Air Capacity Sales - Intercontinental Network of DHL Express.

DHL Express亞太區航空運力銷售副總裁Ingrid Raj及洲際航空運力銷售副總裁Francis Dodion將獎項頒發予香港空運貨站行政總裁韋浩德（中）。

“We are delighted to be recognised for the quality of our service by such an influential company...”

「我們非常高興貨站的服務

水平能獲於業界如此具影響

力的企業認同…」

Hactl Executive Director Kenneth Chan (right) receives the trophy from Mr. Lam Chiu-ying, Chairman of the Environmental Campaign Committee.

香港空運貨站執行董事陳耀揚(右)於環境運動委員會主席林超英手上接過獎項。


Eugenia Ma, Hactl Finance Director

香港空運貨站財務董事馬月君

Hactl is Hong Kong’s largest cargo handler, working

for over 100 airlines and 1,000 freight forwarders, and processing almost 2 million tonnes of cargo in 2014. Hactl works around the clock, every day of the year, and frequently handles up to 80 full wide-body freighters and many more passenger aircraft in a 24 hour period.

If Hactl were to shut down for an extended period, the impact on the whole of the massive Hong Kong International Airport operation would be catastrophic. Hactl’s mission-critical importance to Chek Lap Kok means it simply cannot be allowed to fail.

Accidents and emergencies such as fires, building evacuations, aircraft accidents, power outages, IT systems failures, typhoons, dangerous goods spillages and armed robberies are all potential scenarios for Hong Kong’s largest cargo handler.

香港空運貨站是香港最具規模之航

空貨運站營辦商，為超過100家航

空公司及1,000家貨運代理提供卓越的處

貨服務，在2014年便處理了接近200萬公

噸貨物。貨站年中無休，全天候運作，經常

於24小時內處理多達80班全貨機及更多

架次客機的貨物。

香港空運貨站的業務對整個赤鱲角機場

的運作舉足輕重。若貨站於一段時間內停

止運作，將會對整個香港國際機場造成重

大打擊。貨站肩負著如此重任，絕不容有

絲毫閃失。

任何意外和緊急事故，如火災、疏散、飛機

意外、停電、資訊科技系統故障、颱風、危

險品洩漏和持械劫案等，都可能是香港空

運貨站需要面對的突發事故。貨站的緊急

應變及持續營運計劃（EBCP），詳細列出

如何減低緊急事故對貨站運作的影響，並

在最短時間內恢復正常運作。

計劃周全避免損失周全及專業的應變計劃可扭轉意外事故所

帶來的影響，除可保障生命外，也能避免事

故對貨站業務及客戶所造成的損失。

香港空運貨站的緊急應變及持續營運計劃

覆蓋範圍廣泛，以保護公眾、業務，客戶及

與持份者的關係為首要目的。

此計劃提供各種緊急事故於每個階段的應

對指引及支援。而有效和及時的溝通更是

Hactl’s Emergency and Business Continuity Plan (EBCP) sets out how it should minimise the impact of any major incident, and return to normal operation in the shortest possible time.

Thorough Planning Can Save LivesThorough and professionally-managed planning for such incidents can make all the difference – in extreme situations, it could save lives, as well as avoiding irreparable damage to the business and its customers.

The core EBCP processes are comprehensive, setting out in infinite detail the procedures to be followed in any emergency, starting with the fundamental priorities – protecting people, business, customers and its relationships with all stakeholders.

The EBCP guides and supports the response to any incident or major

Ready for Everything 未雨綢繆準備萬全

Facility 設施

disruption, and covers all phases of the response. Effective communication is key to the EBCP: keeping all stakeholders fully aware of all aspects of the situation, and how it is being managed.

Regular Drills Test Hactl’s Recovery PlanPractice is everything, and regular drills ensure the elements of the plan function correctly in a simulated real-life emergency. The most recent drill practice was the ITDR (IT Disaster Recovery) earlier in 2015, which the company passed with flying colours. There are also regular power outage drills in which Hactl switches from main electrical power to standby generators, and desktop EBCP drills that test the company’s ability to handle severe incidents such as DGR leakages and breakdowns of critical equipment.

The final part of the EBCP contains clear guidance on the equally important

此計劃的關鍵，故此，貨站會確保所有持分

者得知有關事故的最新進展和應變方案。

定期演習盡快恢復運作進行定期緊急事故演習，可確保香港空運

貨站在面對真正緊急事故時，可順利執行緊

急應變及持續營運計劃內的各項應變措施。

貨站最近一次模擬資訊科技系統發生故障

的演習，已於2015年初順利舉行及通過所

有測試。除此之外，貨站亦會定期進行模擬

停電和其他緊急事故的演習。貨站於停電

事故演習期間會從使用主要電源，改為利

用後備發電機供電；亦透過危險品洩漏及

主要機件故障等緊急事故模擬演習，測試

貨站應對及處理這些嚴重事故的能力。

此計劃亦清楚列明當緊急事故受到控制後，

各應變小組的撤退指引，及回復貨站正常運

作的程序。

肩負重任妥善管理風險香港空運貨站財務董事馬月君為貨站企業

風險管理保證人，她表示：「香港空運貨站

作為香港最具規模之航空貨運站營辦商，

有責任避免緊急事故對整個機場運作造成

長時間的影響。」

馬月君續說：「緊急應變及持續營運計劃是

香港空運貨站企業管治的重要一環。我們可

以向客戶、員工及持分者保證，一但遇上緊

急事故，貨站已有萬全準備，並會盡力於最

短時間內修復所有故障系統，全面恢復貨

站正常運作。」

task of how to stand down its response, as any situation is stabilised and the process of returning to normal operation commences.

Taking Our Responsibilities SeriouslyHactl Finance Director Eugenia Ma is the Sponsor of Hactl Enterprise Risk Management. Says Eugenia: “Hactl’s responsibility as Hong Kong’s largest handler is one we take very seriously. We cannot allow any incident to cause long-term disruption to this mission-critical element of the airport’s operations.”

“EBCP is an integral part of Hactl’s corporate governance. Our customers, staff and stakeholders can rest assured that Hactl has done everything it can to prepare for the worst, and committed to restore operations in the fastest possible time.”

“Hactl’s responsibility as Hong Kong’s largest handler is one we take very seriously. We cannot allow any incident to cause long-term disruption to this mission-critical element of the airport’s operations.”

「香港空運貨站作為香港最具

規模之航空貨運站營辦商，

有責任避免緊急事故對整個機

場運作造成長時間的影響。」

Emergency and Business

Continuity Plan緊急應變及

持續營運計劃


Technology 科技資訊

The measure of providing imports staff with mobile

devices together with the COSAC-Mobile functions is saving work for Hactl and time for its customers.

Previously, releasing loose import shipments to customers meant staff walking backwards and forwards between the cargo – often contained in several Hactl “boxes” – and the nearest computer workstation – often located some distance from the cargo, in the restricted area – so that they could update the cargo management system – COSAC-Plus.

Hactl’s airline customers regularly issue instructions about a variety of subjects, including embargoes, temporary weight restrictions, and revised handling procedures for particular commodities. Hactl staff are currently advised of these instructions via a daily update; but, with over 100 live instructions in force at any one time, remembering all these instructions is not only difficult – it can lead to inadvertent oversights with potentially operational repercussions.

From July, COSAC-Plus will include a new, intelligent update and flagging mechanism called e-Guidance. The e-Guidance database will be updated with every new instruction, and these will automatically appear as pop-ups whenever an operator conducts a transaction containing relevant keywords.

Contextual Advices + Regular Updates = Constant ComplianceAll instructions will be categorised as “guidelines” (which can be closed after reading), “warnings” (which must be read and acknowledged before closing) or “errors” (which will not allow the operator to proceed further – as in the event of an embargo on a particular commodity or destination).

航空公司客戶經常就禁運、臨時貨物重量

限制，以及更新某些貨物的處理程序等發出

新指示。現時，貨站員工透過每天的簡佈收

到新指示通知。然而，現有的相關新指示數

目已有過百項之多，員工每天要謹記此大量

指示實不容易，若不慎導致疏忽，可能影響

貨站運作。

有見及此，COSAC-Plus系統將由本年七月

起增設全新智能提示功能e-Guidance。

每當航空公司有新指示時，e-Guidance的

資料庫便會立即更新。當員工利用COSAC-Plus系統處理貨物時，系統會自動檢測與新

規定相關的文字，並即時顯示有關指示。

分類通知定期更新時刻遵守客戶規範

系統會將所有指示歸納為

「指引」、「警告」和「錯

誤」三個類別。使用者在閱

讀「指引」類指示後可隨即關

閉視窗，但於閱讀「警告」類指

示後，必須確認才可關閉視窗。如

遇「錯誤」類指示，通常是某種貨物

或目的地的禁運已生效，系統會禁止使

用者繼續進行該項交易。

即使員工曾經關閉有關視窗，系統依然會每

日重新顯示所有相關航空公司的指示，以不

斷提示員工。員工亦可隨時翻查指示，系統亦

會在指示生效限期屆滿後自動移除該指示。

e-Guidance可確保員工知悉並遵從所有最

新指示處理貨件，使貨站為航空公司客戶提

供更優質的處貨服務。

Now, armed with a mobile device, staff simply scan the barcode on the customer’s Shipment Release Form, which brings up the relevant data stored in COSAC-Plus. This leads them to all the related box locations, and enables them to update COSAC-Plus.

Better, Faster Service for CustomersThey can also deal with customers in the non-restricted area, and advise them more quickly about the volumes of shipments being collected, to ensure their vehicle is large enough.

All current instructions will re-appear daily, even when previously closed by the operator, to ensure staff are regularly reminded about them. Staff can also access the instructions on demand. Instructions with a pre-set end-date are automatically expired and purged from the system.

e-Guidance will ensure all relevant messages are received by frontline users, and specific airlines requests are complied with, so strengthening the overall service provision to Hactl’s customer airlines.

COSAC-Plus Update 1: Cargo Release by Mobile Device COSAC-Plus系統更新（一）：利用流動裝置放貨

COSAC-Plus Update 2: e-Guidance COSAC-Plus系統更新（二）： e-GuidanceLocation-bound security controls over

the mobile devices, using indoor positioning technology, ensures that they cannot function outside the import operation area.

This simple enhancement to COSAC-Mobile is saving staff time, and providing customers with faster and better service.

香港空運貨站（Hactl）實施流動裝

置新措施，運用貨站手機應用程式

COSAC-Mobile特備功能，簡化處理進口

貨物流程，提升員工工作效率，讓客戶享受

更快捷，更高效的服務。

在新措施推出前，貨站前線員工於每次放

貨予客戶前，必須查閱及更新貨物處理系

統－COSAC-Plus內的相關資料。為此，

員工每天需要不停來回儲存貨物的散貨箱

與最近的工作台，而這些工作台一般都設於

不接近散貨箱的禁區內。

現在，貨站員工只需利用新設的流動裝置掃

瞄客戶的提貨單條碼，便可讀取COSAC-Plus系統內的相關資料，不但即時得知散

貨箱位置，並可同時更新COSAC-Plus系

統內的資料，省卻來往工作台的時間。

客戶服務更快、更好員工亦可在非禁區內直接與客戶聯繫，即時

為客戶提供有關貨物的體積資料，以便客戶

準備適合的運載車輛。

每部流動裝置均設有室內定位系統保安措

施，使流動裝置只適用於貨站進口貨物交收

區，以確保貨件安全。

簡單的COSAC-Mobile系統更新，大大提

升了工作效率，亦令客戶得到更快捷及優質

的服務。

Staff simply scan the barcode on the customer’s Shipment Release Form with their mobile device, which brings up the relevant data stored in COSAC-Plus.

貨站員工只需利用新設的流動裝置掃瞄客戶的提貨單條碼，便可讀取COSAC-Plus系統內的相關資料。


Hactl’s Handling Heroes 驕陽伴我地勤精英

Service 服務

Unless you are fortunate enough to have an office with an airside view of Hong Kong’s cargo area, you have probably never witnessed the vital work performed by Hactl’s freighter ramp handling team – non-stop, around the clock, in all weather conditions.

除非能夠擁有一間面向停機坪的辦公室，將香港機場貨運區活動盡收眼底，否則你大概不曾親眼目睹，由香港空運貨站地勤服務團隊所執行的重要停機坪作業 – 無時無刻、日夜不休、風雨無阻。

These 350 handling heroes work hard

on every flight, and collaborate closely with one another to ensure all aspects of the operation run smoothly and safely – including everything from conducting the physical unloading and loading of aircraft, and performing weight and balance calculations, to coordinating the entire ground activity and arranging transport for flight crews.

Working on the ramp can be tough. Apart from the highly-pressured work caused by peak traffic times, and short aircraft turn-rounds often caused by late inbounds, the weather conditions can vary from sweltering heat (up to 35 degrees Celsius) and high humidity (up to 86%), to high winds and lashing rain during typhoons. Only when the airport is subject to a red lightning warning does ramp activity stop – otherwise it’s business as usual.

13 Freighters Side by SideA measure of Hactl’s massive ramp handling operation is its equipment inventory: thirteen full sets of ground support equipment (that is, main deck loader, lower deck loader, conveyor belt and passenger steps), plus over 100 tractors and 1,100 dollies – including two brand new thermal dollies for pharma products. So Hactl can – and often does – simultaneously handle thirteen full freighter aircraft side by side.

Although Hactl has been providing ramp handling services since it opened at the new Chek Lap Kok airport in 1998, it’s the last 5 years that have seen the explosive growth in the business – from 9,910 flights in 2010 to 24,397 flights in 2014. That makes Hactl Hong Kong’s largest ramp handler of freighters by far.

350 名地勤精英為每一個航班

全力以赴，透過彼此的同心

協力，確保所有操作細節都運作得安全順

暢。從航機裝貨與卸載、平衡調控、協調

整個處貨流程、以及機組人員接載等統統

負責到底。

停機坪工作確實絕不輕鬆。地勤團隊除了要

承受貨運高峰期間排山倒海的工作量，更要

應對因抵港航機延誤而縮短的貨物裝卸時

間；此外，極端天氣亦是一大考驗，由酷熱

潮濕（氣溫最高可達攝氏35度、濕度86%）

至颱風來臨引起的狂風暴雨。只有當機場

發出紅色閃電警戒，停機坪才會暫時停止

運作，否則一切作業如常。

工欲善其事完善設備保障香港空運貨站完善的設備，使處理停機坪

作業事半功倍。貨站擁有13套完備的地勤

支援設施，包括主艙裝載機、下艙裝載機、

輸送帶、登機梯車；更有超過100部拖車及

1,100部載重拖卡，其中包括兩部專為運送

醫藥貨品的全新溫度監控拖車。因此，貨站

有能力且經常同時處理13架滿載的貨機。

香港國際機場在1998年於赤鱲角落成，自

此香港空運貨站即為客户提供全面的貨機

地勤服務。過去五年，貨站的地勤業務突

飛猛進、屢創佳績，每年處理的貨機數量

由2010年的9,910班次上升至2014年的

24,397班次，使貨站成為香港機場最大的

貨機地勤服務供應商。


Service 服務

Potential for Further GrowthToday, 40% of Hactl customers use the company as a one-stop-shop, providing both cargo terminal handling and ramp handling. But there is still potential for further growth, says Executive Director Simon Fu: “Our plan is to increase our freighter ramp handling customer base to include an even higher proportion of Hactl's customers. This will support their business growth, and further strengthen their ties with Hactl.”

Simon says there is a real advantage to the one-stop-shop concept that Hactl alone can offer: “It provides a single contact point that integrates all operational processes from terminal services to documentation and ramp handling.”

Everything from a B737F to the Giant An-124One of the five ramp handlers in Hong Kong, Hactl focuses purely on freighter

ramp handling, and has handled the largest range of freighter aircraft types – from Boeing 737Fs to the world’s largest production commercial freighter, the giant Antonov AN-124.

Simon continues: “Other operators handle both passenger flights and freighters; so, when passenger flights are off-schedule, their first priority is always to switch resources to the passenger flights - to the detriment of the freighters. As Hactl performs freighter ramp handling only, we can focus all our resources and make no compromise on freighters.”

一站式服務優勢得天獨厚現時，香港空運貨站超過40%的客戶使用

其一站式的服務，全面覆蓋由貨物處理至停

機坪地勤作業。香港空運貨站執行董事傅

忠認為，貨站的地勤業務潛在發展仍大有可

為。他表示：「我們的目標是讓更多貨站客

戶使用貨機地勤服務，以擴大該業務的客

Paul Cheng, Hactl’s Senior Manager - Ground Services, hands out water to grateful ramp staff working in the searing summer heat. In winter, staff are served with hot drinks.

香港空運貨站地勤服務高級經理鄭煌鑫為在烈日下工作的停機坪地勤團隊送上冰凍樽裝水，以紓緩他們在酷熱天氣下的不適。貨站亦會於冬天派發熱飲，為前線員工送上絲絲暖意。

Hactl’s Handling Heroes carry on working 24/7/365 - regardless of sweltering heat, freezing cold or lashing rain.

不論寒暑、毋懼風雨，香港空運貨站的地勤精英仍全天候工作。

源。如此一來，不僅能夠為客戶帶來營運效

益，更可以加強彼此的全面合作關係。」

傅忠亦認為，貨站獨有的一站式服務，對

客戶禆益良多。「我們提供單一直接的溝通

渠道，整合所有的貨運流程，從處貨服務、

文件辦理、到停機坪作業，一站式滿足所有

需求。」

專一及經驗服務傲視同儕作為香港主要地勤服務供應商之一，香港

空運貨站專注貨機的地勤業務，長久以來

是香港機場最有經驗處理各種貨機機型的

服務供應商，從波音737Fs到全球最大的

商用貨機安托諾夫（Antonov）AN-124皆

能妥善應對。傅忠更表示，「其他地勤服務

供應商需要同時處理來自客機及貨機的停

機坪作業，一旦客機班次誤點，他們往往會

把大量資源集中處理客機，而不能保持處

理貨機的應有服務水平。反觀香港空運貨站

只專門處理貨機停機坪的作業，因此更能

集中運用所有資源，使服務領先同儕。」


Service 服務

On the Frontline 1: Shum Wai Man (Duty Manager — Ground Services)

“Working on the ramp is always hard work, and always a race against time. But it’s particularly challenging when the weather is bad. Our work continues even when a typhoon signal is hoisted. The rain lashes down so hard that it’s difficult to see what you’re doing. The tractor drivers have to be particularly careful to avoid collisions, and airside handling staff have to pay attention to their own safety. At the

On the Frontline 2: Ling Lap (Supervisor)

“Weight and balance are critical for aircraft safety, so I have to keep a careful watch on my team to ensure we position units correctly on the aircraft. We also need to be particularly vigilant when handling dangerous goods; there are new rules and regulations all the time, and airlines often have their own additional procedures which we must comply with.

“We’re always racing against the clock, especially when aircraft arrive late – but we never allow urgency to compromise safety.

On the Frontline 3: Chu Tak Pui (Cargo Handler)

“We handle a lot of horses, which need special care to stop them becoming stressed or frightened. We know all the little tricks: for example, when they’re unloaded, we transport them to our Livestock Handling Centre facing backwards; this helps to stop them panicking.

“The most challenging job? Loading and unloading the bulk cargo in the aft hold. You’re bent double, shifting heavy items,

and you only have a limited time. What makes the task even harder is when it’s over 35 °C in summer – and then it’s at least 3-4 °C higher in the aircraft, and there’s no air conditioning! Sometimes I handle up to 7 flights a day, and it gets really sweaty in the hold!”

前線點滴 3：「彎著腰抵禦高溫」 (朱德培／貨站服務員)

「我們經常處理馬匹，更必須採取特殊措施以

防止馬匹在運送過程中受傷或受驚。我們對

same time, we need to work fast to avoid exposing cargo to the heavy rain.

“Inbound aircraft are often delayed in bad weather. We have to make up the lost time due to late arrivals: once, we managed to complete the unloading and loading of a delayed 747 freighter in just 80 minutes. It should normally take 120 minutes.”

前線點滴 1：「不要輸給風雨」 (沈偉民／值勤經理－地勤服務)

「在停機坪工作非常繁重，我們常要與時間

競賽，遇上惡劣天氣時工作更具挑戰性。

即使懸掛了颱風戒備信號，工作仍在繼續

進行。身處大雨滂沱，能見度大幅下降時，

拖車駕駛員必須加倍小心以避免發生碰撞，

而前線同事更需要注意工作安全。但同一時

間我們卻必須加快運貨的速度，分秒必爭

以避免豪雨對貨物的不良影嚮。」

「抵港航班經常因惡劣天氣而延誤，而我們

的職責就是彌補航班延誤所造成的時間損

失；曾經有一次，為了使誤點的波音747全貨

機能準時離港，我們成功於80分鐘內完成所

有裝卸工作。於一般情況下，整個程序應該

需要120分鐘。」

I won a Service Excellence Award in 2014, for stopping a heavily-loaded pallet that was tilted, from being loaded onto the aircraft. I discovered the spreaders at the bottom of the pallet had collapsed. I was just doing my job, but I was glad my action prevented a possible aircraft accident.”

前線點滴 2：「再急也要安全第一」 (凌立／主任)

「飛機的安全關鍵在於重量與平衡，因此

我會隨時嚴密地監督團隊的運作情況，確

保貨物放置在貨艙正確位置。我們在處理

危險物品上也需要特別謹慎，確保工作程

序完全符合現行的最新規例和管制，更必

須遵守不同航空公司在這方面獨有的指引

及標準。」

「我們總是在跟時間賽跑，尤其是航班延誤

的時候。儘管如此，我們從不因時間的緊

迫而忽略安全。2014年，我在值勤時發覺一

個載滿貨物的貨板出現傾斜跡象，立即阻止

貨板上機；其後發現底部的墊板已經斷裂。

這件事讓我榮獲貨站頒發的卓越服務獎。

其實我只是執行份內的工作，不過仍然很開

心自己制止了一場可能發生的貨機意外。」

使馬匹於運送中更舒適的技巧瞭若指掌，

例如將馬欄卸下飛機、轉送到牲口處理

中心時，讓牠們背向目的地，這有助安穩

馬匹的情緒。」

「最有挑戰性的工作項目？應該是在飛機狹

窄艉倉裝卸貨物。我們需要彎著腰，在有限

的時間內徒手搬運笨重的貨物。而令這項任

務難度加倍的是夏天高溫，當室外氣溫超過

攝氏35度時，倉內的氣溫往往會高出至少

3、4度，而且沒有任何空調！有時候，我一天

需要處理7個航班，在艉倉簡直汗如雨下！」


Hacis Update 聯運服務

The liberalisation of Chinese Government regulations

governing e-commerce, and China’s growing prosperity, are spawning a new generation of smaller e-tailers. And Hactl subsidiary Hacis is poised to grab a share of this exciting young market.

China’s 12th Five-Year Plan (2011-2015) aims to make China a global force in e-commerce, and Hong Kong expects to benefit from a boom in cross border e-commerce logistics for e-tailers selling to, or buying from China. Shippers of commodities from milk powder to computer components are already taking advantage of the modern and efficient Customs regime in Hong Kong to achieve simple and efficient transits into China.

To improve response times, many e-tailers are now holding buffer stocks of fast-moving lines, creating additional bulk shipments into and out of China via Hong Kong.

Hacis Sees Dramatic Growth in e-commerce BusinessThe newer e-tailers do not have the close tie-ups with major integrators; this is opening the door to established supply chain operators such as freight

中國經濟日益繁盛，加上中央政府對

電子商貿的規管正常化，推動小型

網上零售商加入市場。有見及此，香港空運

貨站 (Hactl) 之附屬公司香港空運服務有

限公司 (Hacis) 已做好準備，迎接這個新

興行業帶來的機遇。

在「十二五規劃」中，中國政府銳意將中國

發展成全球電子商貿中心，香港亦將受惠

於進出中國內地的電子商貿貨物跨境物流

活動。香港具有先進及高效的清關系統，

因此，不少付運人已選擇把貨物 (由奶粉以

至電子零件等不同種類的電子商貿貨品)

經香港運往中國。

為了進一步縮短商品供應時間，很多網上

零售商現已為快銷商品準備應急存貨，海

外備貨倉庫選址在香港亦帶動了經香港進

出國內的散貨數量。

forwarders, warehouse operators, last mile delivery specialists… and Hacis.

Hacis has already seen a dramatic growth in enquiries from forwarders on behalf of e-commerce customers. For one such company, Hacis is now providing sorting, bar-code scanning and X-ray screening prior to shipping goods by international mail, to save on higher courier costs. Not surprisingly, the business has grown 255% in a year.

Inbound e-commerce customers are also interested in Hacis’ cross border road feeder services to move merchandise into mainland China. Hacis’ largest e-commerce shipment to date was 120 tonnes; now it’s working on creating multimodal transhipment services combining road and barge operations. Barges offer the advantage of direct access to Pearl River ports like Nansha – where Hacis aims to open an operation in collaboration with its existing Chinese partner.

Hong Kong and Hacis Satisfy e-commerce NeedsNew markets eventually attract new regulation. Proposed increased regulation of cross-border e-commerce is likely to include enterprise registration and tighter records management. Such new controls

Hacis Ready to Ride the e-commerce Wave Hacis準備就緒迎接電子商貿熱潮

would require close collaboration with China Customs – an area of particular Hacis expertise.

Says Hacis Senior Manager, Ringo Chan: “Hacis aims to develop innovative services for e-commerce shipments, using our proven operational model, and our trusted service partners in China. With Hong Kong’s strong international flight network, we believe it is the ideal hub for e-shipments to and from China – and this will also create growing traffic for Hactl’s airline customers.”

“Delivery efficiency, economy and service reliability are the key requirements in e-commerce logistics. Hong Kong and Hacis can deliver them all.”

Hacis預料電子商貿將迅速發展一些新經營商尚未與主要綜合物流商建立

緊密合作關係，這為發展成熟的航空貨運

供應商及相關機構，包括貨運代理、貨倉

營辦商及配送公司等提供了發展商機。

當然，Hacis亦受惠其中。

很多貨運代理已替其網上零售商客戶向

Hacis查詢有關運送及儲貨服務，而Hacis亦正為其中一個客戶提供貨物分類、條碼掃

瞄及X光檢查服務，以便其後以國際郵遞方

式運送其貨物，為客戶節省費用。這項新業

務為該客戶於一年內帶來達255%的增長。

Hacis高效快捷的跨境陸路聯運服務，亦

受到進口中國的電子商務客戶歡迎。目前為

止，Hacis處理過最大批的電子商貿貨物為

120公噸。此外，Hacis正發展結合海陸兩

運的多式聯運服務，將貨物由船運直接運

抵南沙等珠江各口岸，Hacis更計劃與國內

合作夥伴於南沙設立服務點。

電子商貿不二之選新興市場的出現，必帶來相關的新監管規

定。在加強跨境電子商貿管制的建議中，

對企業註冊及庫存管理方面的要求將會更

加嚴格。這些新管制會要求服務供應商與

中國海關緊密合作，而Hacis在這方面已

具相當的經驗及優勢。

Hacis高級經理陳樹華指出：「Hacis將利

用我們高效成熟的營運系統，與可靠的中

國合作夥伴共同努力，為客戶提供嶄新的

電子商貿物流服務。香港擁有強大及完善

的航空交通網絡，我們深信是電子商貿進

出中國內地的理想中轉站，這亦可為Hactl的航空公司客戶帶來更多商機。」

他續道：「運輸效率、合理收費及可靠服

務是發展電子商貿物流的要素。香港和

Hacis正是完全符合以上三個條件的不二

之選。」

“Hacis aims to develop innovative services for e-commerce shipments, using our proven operational model, and our trusted service partners in China.”

「Hacis將利用我們高效成熟

的營運系統，與可靠的中國合

作夥伴共同努力，為客戶提供

嶄新的電子商貿物流服務。」

Hacis Senior Manager, Ringo Chan

香港空運服務有限公司 (Hacis) 高級經理陳樹華


People 團隊

Loyal Staff Honoured表揚長期服務員工

The 2015 annual Hactl Long Service Award Dinner

honoured no less than 189 staff with service of 20 years or more.

Twenty of the award recipients received 35-year service awards; a further thirteen received 30-year service awards; forty five received 25-year service awards; and a staggering one hundred and eleven Hactl employees were recognised for twenty years’ service with the company.

Awards Highlight Length of Service and Career OpportunitiesEquipment Operator Ma Chow Tak claimed the distinction of the longest service of any of the awardees this year; he joined Hactl in 1979, when the company was just three years old, and still based at the old Kai Tak Airport.

Executive Director Simon Fu was the highest-ranking member of staff to receive an award this year; 2015 marks his 20th anniversary with Hactl. His career began in 1995 as a Supervisor Trainee, since which time he has progressed through the positions of Operations Supervisor, Security Superintendent, Line Manager and General Manager to his current post in charge of Service Delivery.

香港空運貨站於2015週年長期服務

獎頒獎晚宴中，表揚了189位服務

貨站20年或以上的資深員工。

一衆長期服務獎得獎者中，服務35年的有20位，而服務滿30年的有13位，另外，服務達

25年和20年的更分別有45位及111位之多。

長期服務機會良多助員工發展事業現任機械操作員的馬秋德是當晚所有獲

嘉許的員工中年資最深的一位。馬先生於

1979年加入香港空運貨站，當時貨站只開

業三年，還座落於舊啟德機場。

另外，香港空運貨站執行董事傅忠乃今年

職級最高的得獎者，2015年標誌著傅先生

加入貨站的第20個年頭。傅先生於1995年

加入貨站為管理見習生。多年來出任不同的

管理崗位，包括貨運管理員，保安總監，貨

運經理、航空服務總經理乃至現在掌管整

個貨運服務。

Experience and Continuity Set Hactl ApartChief Executive Mark Whitehead presented the awards. Afterwards, he said: “It was such a great pleasure and honour to give these awards to the many staff who have served Hactl so well for such a long time.”

“The high average length of service throughout our 2,400 staff is a clear demonstration of the fact that Hactl is seen as an employer of choice. We have always invested heavily in training and career advancement for our people, because they are our biggest asset.”

“It’s this vast pool of experience, and staff continuity that really sets Hactl apart from other handling agents in Hong Kong and elsewhere.”

豐富經驗竭誠服務使貨站一枝獨秀香港空運貨站行政總裁韋浩德於晚宴上

頒發獎項予各得獎者，並分享道：「我很榮

幸能夠親身把獎項頒發予一眾為貨站服務

多年的同事。」

他指出：「貨站2,400名員工中大多都在貨

站服務一段很長時間，這引證貨站是同事

心目中的理想僱主。員工為貨站最寶貴的

資產，故此，我們一直投放大量資源培訓

人才，助員工發展所長。」

他續道：「全賴同事們多年來堅守崗位，

匯聚豐富經驗，使香港空運貨站在眾多

本地及海外航空貨運站中別具競爭力、

屢創佳績。」

“It’s this vast pool of experience, and staff continuity that really sets Hactl apart from other handling agents in Hong Kong and elsewhere.”

「全賴同事們多年來堅守崗

位，匯聚豐富經驗，使香

港空運貨站在眾多本地及

海外航空貨運站中別具競

爭力、屢創佳績。」

Every Long Service Award winner is presented with a unique gold medal engraved with their name.

每位長期服務獎得獎者都獲贈一塊刻有他們名字、獨一無二的金牌。

35-year service awards winners35年長期服務獎得獎員工





People 團隊

Simon Fu, Executive Director, was the most senior employee to receive a long service award this year. Says Simon: “Throughout my 20 years’ service with Hactl, I never actively sought promotion – but I was lucky enough to have many good bosses who recognised my abilities and placed me in positions where I could develop and contribute. I believe this has been a fundamental principle of Hactl’s people development since its foundation.” Asked about his strongest memory of his Hactl career, he recalls the chaos that followed the opening of Hactl SuperTerminal 1 at the new airport in 1998: “The Airport Opening Day chaos taught us to be more resilient and better prepared for problems. It was a valuable lesson we will never forget.”

香港空運貨站執行董事傅忠是職位最高的

得獎者。傅忠說：「在貨站任職二十年間，

我從未主動提出晉升要求。知人善任一向

是貨站培育人才的宗旨。全賴上司信任，讓

我在各個崗位發揮所長，為貨站作出貢獻。」

傅忠表示，他在貨站服務期間最深刻的記

憶，莫過於超級一號貨站在一九九八年新機

場開幕時的情況。他說：「機場開幕日的經

驗令我們學會迎難而上、未雨綢繆，是既寶

貴又難忘的一課。」

“The Airport Opening Day chaos taught us to be more resilient and better prepared for problems. It was a valuable lesson we will never forget.”

「機場開幕日的經驗令我們學會迎

難而上、未雨綢繆，是既寶貴又

難忘的一課。」

Hactl Executive Director Simon Fu (right) shows obvious delight when receiving his 20-year award from Chief Executive Mark Whitehead.

香港空運貨站執行董事傅忠（圖右）從行政總裁韋浩德手上接過20年長期服務獎，難掩興奮心情。

Ma Chow Tak joined Hactl at 19. 35 years later, he’s still at Hactl, and now father to a 23-year-old daughter and an 18-year-old son. Chow Tak has never once thought of leaving the company, he says, mainly because of its caring culture: “Working on the ramp requires lot of stamina. Through 35 degrees Celsius heat, or number 8 typhoon, we stick to our duty.”

“But having supportive supervisors and colleagues makes a big difference. Hactl provides hot drinks in winter and cold water in summer; and, like the bamboo mat I’m sitting on now, it really makes us feel more comfortable, especially on very hot, sunny days. I feel the company really cares about frontline employees like me.”

馬秋德19歲時便加入香港空運貨站。35年

後的今天，他已是一名23歲女兒和18歲兒

子的父親，亦仍然是貨站的一員。馬秋德表

示他從未想過要離開貨站，主要是因為公司

對員工的一份關懷，他說到：「在停機坪工

作需要大量的精力，即使遇上35度高溫的

酷熱天氣或8號颱風，我們仍要緊守岡位。

但有了上司及同事之間的鼓勵，便令一切變

得不一樣。」

「公司也非常關心我們這些前綫員工，寒冬

時會為我們提供熱飲，炎夏間則派發凍飲，

我車位上的這張竹墊也是公司細心安排的，

在酷熱天氣下真的是我們停機坪“車手”

的恩物。」

“I feel the company really cares about frontline employees like me.”

「公司也非常關心我們這些前綫員工。」

A justly proud Ma Chow Tak (right) receives his 35-year Service Award from grateful Chief Executive Mark Whitehead.

馬秋德（圖右）榮獲35年長期服務獎，並從香港空運貨站行政總裁韋浩德手上接過獎項。


People 團隊

香港空運貨站一直以來竭力為員工

提供各種福利，在企業社會責任上

取得令人引以為傲的成果。在過去39年，

香港空運貨站透過持續培訓、內部晉升及

資助員工進修等，致力協助員工發揮潛能，

盡展所長。

鑑於部分於香港空運貨站服務多年的員工

即將退休，預備開展新生活，貨站人力資源

部推出一個新課程，名為「計劃有意義的退

休生活」的退休前培訓及指導課程，目的是

為他們的退休生活作好準備。

積極預備退休此項計劃由人力資源部培訓及發展經理李

明遠策劃，以課堂形式透過不同專題為員工

作出輔導。專題內容包括：退休所帶來的挑

戰（退休的意義、心理及人際關係的轉變）

及如何積極開展退休生活和了解現有的社

區資源。而課程內容亦會包括個人經驗分

享、個案研究、短片播放及討論環節。

Hactl has always prided itself on its staff welfare

initiatives, as part of its comprehensive Corporate Social Responsibility programme. Throughout the company’s 39-year history, that has seen staff being actively assisted to achieve their full potential through regular training, internal promotion and even grants for higher education.

Now, as some of the longest-serving staff reach the ends of their careers and prepare for retirement, Hactl’s Human Resources team have come up with a new way to help and support them: a programme of pre-retirement training and guidance called “Planning Your Meaningful Retirement”.

Learning How to RetireThe new programme is managed by John Lee, Manager - Training and Development, Human Resources Department. It provides classroom-based training on topics such as the challenges of retirement (the meaning of retirement, and psychological and social changes) and coping with retirement positively, including understanding and accessing the available community resources. The course includes sharing of individual experiences and cases studies, as well as video presentations and discussions.

Hactl staff at all levels enter the programme during their last year of employment, before retiring at age 60. So far, 43 staff have participated in the programme, and around 50 new entrants will join the scheme every year in the future.

Training for a Happy Retirement 計劃愉快退休生活

Repaying the Hard Work and Dedication of Retiring StaffSays John Lee: “This is the latest step in our drive to maintain Hactl’s position as the Employer of Choice, providing full care to its staff. Our aim is to enable staff to gain a fuller understanding of the meaning of retirement, and help them prepare for a positive retirement life. The feedback has been very positive, and we are now planning the addition of a health seminar.”

He continues: “Many of our staff have spent most of their working careers with Hactl, and have worked with us since the company began. We are now happy to repay their hard work and loyalty by helping them enjoy a full and well-earned retirement. Meanwhile we continue to recruit and develop new generations of staff for all areas of the business.”

這項課程對象是將於往後一年退休的員工，

到目前為止，已有43名員工參與過此課程，

預計未來每年將有約50名員工參與。

答謝員工貢獻李明遠表示：「貨站一向致力關懷員工，這

項課程亦是反映貨站積極維持作為員工心

目中理想僱主的其中一項關懷行動。我們希

望讓同事多了解退休的意義，從而協助他們

準備積極的退休生活。此課程獲得不少正

面評價，我們亦計劃增設健康講座，令課程

更臻完善。」

他續道：「很多同事自貨站成立以來，便與

我們並肩作戰，一起成長。為答謝同事的努

力和貢獻，貨站將竭誠協助他們計劃愉快

及充實的退休生活。與此同時，我們將會繼

續吸納及培育人才，配合香港空運貨站的全

面發展。」

“Many of our staff have spent most of their working careers with Hactl, and have worked with us since the company began. We are now happy to repay their hard work and loyalty by helping them enjoy a full and well-earned retirement.”

「很多同事自貨站成立以來，

便與我們並肩作戰，一起

成長。為答謝同事的努力

和貢獻，貨站將竭誠協助他

們計劃愉快及充實的退休

生活。」

John Lee, Manager - Training and Development of Hactl

香港空運貨站培訓及發展經理李明遠

Preparing for retirement: one of the regular course sessions.

退休前培訓及指導課程上課情況。


Hactl’s winning Fancy Dress Team, Men’s Relay Team and individual competitors show off their trophies with Chief Executive Mark Whitehead.

穿上趣怪服裝的香港空運貨站隊伍、男子接力隊及個人賽事參加者，在得獎後與貨站行政總裁韋浩德合照留念。

如以往，在一年一度的「齊步上怡

廈」慈善籌款活動中，參加健兒需

以跑樓梯方式攀登樓高49層的怡和大廈。

香港空運貨站很榮幸於此活動上成功連續

7年贏得「趣怪服裝獎」。

香港空運貨站趣怪服裝隊伍打扮成可愛的

日本卡通人物「比卡超」，而同場的參賽隊

伍亦毫不遜色，悉心打扮成馬里奧兄弟、

「魔雪奇緣」女主角愛莎女皇及其他受歡迎

的舞台、電影和電子遊戲角色。

比卡超和Thistle Man 壓鈾表演香港空運貨站隊伍以比卡超和來自第一屆

「齊步上怡廈」活動的Thistle Man的造型，

在台上載歌載舞作壓鈾表演。為慶祝

「齊步上怡廈」30周年，貨站特意準備了

1985年8月25日於南華早報上有關「齊步上

怡廈」的報導副本，而於貨站服務超過30年

的員工亦到台上參與表演。

貨站男健兒摘冠除了趣怪服裝隊伍勇奪殊榮外，貨站五人男

子接力隊伍，亦獲得男子接力賽亞軍。貨站

亦派出了兩名男、女健兒參加個人賽事，男

健兒並獲頒鮑磊杯冠軍。

成功籌得4百萬善款第一屆「齊步上怡廈」活動於1985年舉行，

共有200名健兒參加，為慈善機構籌得約

17萬港元。今年，500名健兒在活動中共創

佳績，並籌得超過港幣4百萬善款，數目乃

歷年之冠。

「齊步上怡廈」由「怡和親善大使」主辦，旨

在為「思健」籌款。「思健」為香港和內地有

關精神健康的項目及非政府組織提供經濟

支援，亦會與其他慈善機構合作，為與精神

健康有關的項目籌款。

Hactl team is ‘best-dressed’ for 7th year in a row 香港空運貨站連續7年贏得「趣怪服裝獎」

This year’s ‘Walk Up Jardine House’ – the annual

event in which people race up the iconic building’s 49 flights of stairs to raise money for charity – saw Hactl run off with the “Best Dressed Award” again – for the 7th year in a row!

Hactl’s fancy dress team dressed as adorable Japanese cartoon character Pikachu, competing with Super Mario Brothers, Elsa, and other well-known stars of the stage, screen and gaming console.

Pikachus and Thistle Man Dance in FinaleHactl team’s performance in the stage show finale featured a song and dance routine by the three Pikachus and Thistle Man (featured in the very first event). To mark the event’s 30th anniversary, they produced a framed copy of the original event write-up that appeared in the South China Morning Post of 25th August 1985. Hactl staff with over 30 years of service were also invited on stage.

Community 關懷社區

Hactl Achieves the Fastest Male TimeIn addition to its fancy dress team, Hactl also entered a “serious” 5-man relay team, which achieved second place; an individual male competitor, who came first to win the coveted Barrow Cup; and an individual female competitor.

Record Four Million Dollars RaisedIn 1985, the event raised HK$170,000 for charity, and 200 runners took part. This year’s event welcomed 500 participants, who raised over four million HK dollars for charity – the best ever result.

‘Walk Up Jardine House’ is organised for MINDSET by the Jardine Ambassadors. MINDSET provides financial support to mental health related projects and NGOs in Hong Kong and mainland China. It also works closely with other charitable organisations to raise funds for mental health related causes.

綠色力量環島行2015香港空運貨站四名健兒參加了「綠色力量環

島行」慈善行山比賽。貨站隊伍以6小時30分完成50公里的港島徑路段，勇奪「航空及

機場服務業盃」亞軍。

「綠色力量環島行」始於1994年，為一年一

度的行山籌款活動，現成為香港最大型

及最受歡迎的慈善行山活動之一。今年逾

3,000名健兒參加比賽，共籌得超過港幣

6百萬善款。

教育下一代尊重大自然過去22年，超過54,000名健兒及逾100間企業和團體參與這項別具意義的活動，

為建立綠色未來籌得近港幣7千2百萬的

善款。所有款項將用於環境教育，致力培

育下一代保護、欣賞和尊重大自然。

Green Power Hike 2015A four-strong Hactl team was 1st runner-up in the Aviation and Airport Services Cup at this year’s Green Power Hike, completing the 50km Hong Kong Trail course in 6 hours 30 minutes.

The Green Power Hike is an annual fund-raising walkathon; established in 1994, it has become one of the largest and most popular charitable hiking activities in Hong Kong. Over 3,000 enthusiastic participants entered this year’s event, which raised over HK$6 million.

Teaching Future Generations to Respect NatureIn the 22-year history of the event, more than 54,000 people and over 100 corporations and organisations have raised over HK$72 million to build a green future. All donations are used for environmental education of future generations, teaching them to protect, appreciate and respect the nature.

Hactl’s team was 1st runner-up in the Aviation and Airport Services Cup, at this year’s Green Power Hike.

香港空運貨站代表隊勇奪綠色力量環島行航空及機場服務業盃亞軍。

一


https://www.youtube.com/watch?v=9RTlKOsowyc

Hactl’s Handling Heroes

Hong Kong Air Cargo Terminals Limited SuperTerminal 1, 9 Chun Wan Road, Hong Kong International Airport, Hong Kong

香港空運貨站有限公司香港國際機場駿運路9號超級一號貨站

www.hactl.com

June 2015

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