Professional Summary

MBA in Service Marketing and Cortication in Hotel Management & Catering Technology, with over 13.5 years of experience in Food & Beverage services Department .

Expertise in business development & sales promotion, managing operations, implementing & managing processes and contributing to exceptional guest satisfaction.

Well versed with international standards and have effectively implemented these standards to the workplace here. Adept in overseeing operational functions to meet challenging needs & uphold high standards. Supervise teams and prepare assignments and daily schedules to maximise efficiency. Ensure high performance and quality standards through inspections & evaluations. Effectively coach and train staff to develop a proficient team.

Career Graph

Sarovar Portico Suites, Vaishali Jaipur June 2016 Currently Food & Beverage Manager

Mahagun Sarovar Portico Suites, Vaishalli Delhi NCR Dec 2014 May 2016 Food & Beverage Manager Golden Tulip, Jaipur (Pre-Opening) April 2014 -- Nov 2014Food & Beverage Manager

The Lalit Jaipur (Bharat Hotels Ltd.) (Pre-Opening) Oct 2011 -- Mar 201424/7 Restaurant & Operation Manager

Holiday-Inn Jaipur (Intercontinental Group of Hotels) April 2010 – Sept 2011Senior Manager (Restaurant & Banquet)

Sheraton Rajputana Hotel, Jaipur (ITC Welcome group of Hotels) May 2006 – Mar 2010Restaurant Captain& Banquet Sales Intercontinental Nehru Palace, New Delhi (Intercontinental Group of Hotels) Sept 2002 -- May 2006GSA – Coffee Shop, Bar $ Pub, IRD & Speciality Restaurant

Key Performance Areas

Develop and evolve best practices for selling and positioning. Identify potential clients and extract higher amount of business by providing various solutions after understanding the client’s

needs. Acquire and manage tie-ups with corporate clients for meetings, launch programmes and events at the hotel. Keep track of competitor activities so as to fine-tune marketing strategies and product placement. Analyse the market and perform comparative studies for setting new strategies for banquet and restaurant sales. Develop and manage effective relationships with key decision-makers in prospective organisations to meet business objectives. Organise wine dinners, new events and functions in the food and beverage department. Tie-up with liquor companies for sponsorships, promotions and other activities in the hotel. Oversee conferences and exclusive outdoors and destination corporate events. Prepare annual budget and control the costs according to the budget & achieve the budgeted revenues. Develop short & long term financial and operational goals for the department which supports the overall objectives of the hotel. Prepare schedules, based upon occupancy forecasts, to ensure appropriate staffing while maintaining the payroll budget. Train personnel on work flow processes and procedures. Manage restaurant personnel and ensure efficient day to day operations Ensure professional F&B service, conduct employee training and maintain high employee morale. Increase the level of guest satisfaction by delivery of an improved product through employee development for quality service

and image.

Kapil AroraFor Call +91 09829278006, +91-0141-2594521Email: 15kapilarora@gmail.com

Permanent Address: Plot no-12, state bank colonyTonk Phatak, Jaipur – 302015

Notable Achievements

Set new sales strategies for restaurant and banquet resulting in 40% growth in food and 25% growth in beverage business at Sheraton Rajputana Hotel, Jaipur, 2008.

Six-sigma trained resource. (White Belt ) Won the Best employee of the month for Nov-2003 at Intercontinental Nehru place. Awarded as a WOW GAZZETT in October 2007 by Mr. Nakul Anand (Divisional vice-president of ITC Hotels and

Resorts) for achieving best wow comments from Guests.

Education

Qualification Institute YearMBA – Specialisation in Service Marketing (DLP) Institute Of Management Technology ( IMT- Ghaziabad) 2009Diploma - Hotel Management & Catering Technology Institute of Hotel Management, Catering Technology & Applied

Nutrition, Guwahati2002

Graduation Rajasthan University 2000

Trainings & Conclaves

Dale Carnegie Training Seminar For (Product & Personal Development Quality System) May 2009. Received training on “Customer Service & Complaint Handling”, ITC Welcomgroup, 2006 Received training on “Six Sigma”, 2007. ( White Belt ) Train the trainer training. Supervisory skills training. Customer Service and complaint handling.

Personal Details

Date of Birth: 15th December 1978 Married Permanent Address: Plot no- 12, S B I colony, Tonk Phatak, Jaipur- 302015 (Rajasthan) Language Known :( English, Hindi, Punjabi, Rajasthani)

Current Place: - Vaishali, Jaipur ,Rajasthan -302015