Curriculum Vitae

Karim Alaa Eldin Hassan Aly Souliman

Nationality: Egyptian Date of Birth: 19 July 1988 Mobile Number: +97433100996 E-Mail Address: karim.alaa28@gmail.com Address: Qatar, Doha – Muntazah street Driving License: Qatar driving license

O J E C T I V E Seeking a suitable placement in a Suitable place, my aim is to grow and contribute to the growth and success of the organization with sheer determination, hard work, experience and self motivated ideas.

E D U C A T I O N Computer Science Academy – Egypt 2005 -2009

BS. M.I.S. (Bachelor Degree in Management Information Systems).

Certificates:

CCNA

Cisco Certified Network Associate. I.C.D.L.

Certificated From United Nations Educational, Scientific and Cultural Organization. MCITP

Arab Academy for Science and Technology and Maritime Transport. A+

Arab Academy for Science and Technology and Maritime Transport. ITIL

Arab Academy for Science and Technology and Maritime Transport. PMP

Arab Academy for Science and Technology and Maritime Transport.

Projects:

Network Project

SAP Project

Manage Engine Project

Application:

SAP

ERP

Citrix SARS

RDS

Manage Engine

Active Directory

L A N G U A G E S Arabic: Native Language.

English: Fluent.

W O R K E X P E R I E N C E

Application Support & IT Specialist Engineer | JX Nippon Oil & Gas Exploration 01 December 2016

Managing service requests, Software installation, Equipment’s, new computer setups upgrades, Monitor network and servers, etc

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. Coordinated and followed-up with different teams/departments to ensure timely, high-quality delivery of services as per plan/schedule, industry standards and operating procedures. Attend meeting with vendors to achieve and improve technology in the company. Managing IT department budget and check needs for the company.

Application Support & IT Specialist Engineer |Qatar Red Crescent 13 December 2015 to 30 November

Implementation ERP AX 2012 system in retail and finance module and support both of them. Managing service requests, Software installation, Equipment’s, new computer setups upgrades, etc Provide investigation, diagnosis, resolution and recovery for hardware/software problems. Coordinated and followed-up with different teams/departments to ensure timely, high quality delivery of services as per plan/schedule, industry standards and operating procedures.

IT SERVICE DESK COORDINATOR |INJAZAT DATA SYSTMES COMPNAY 6 June 2015 – 1 December 2015

Support government company in like ministry of health, ministry of labor, twofour54 company, Abu Dhabi Ship Building, Abu Dhabi food control authority Provide investigation, diagnosis, resolution and recovery for hardware/software problems,

Abu Dhabi Municipality, yahsat company, tamkeen company, adwea company. Managing service requests, Software installation, Equipment’s, new computer setups upgrades, etc Provide investigation, diagnosis, resolution and recovery for hardware/software problems. Coordinated and followed-up with different teams/departments to ensure timely, high quality delivery of services as per plan/schedule, industry standards and operating procedures.

IT Helpdesk Specialist Engineer at |I n t e r n a t i o n a l D a i r y & J u i c e C o . A l m a r a i – B e y t i a n d I D J August 2013 – F e b r u a r y 2 0 1 5

Managing service requests, Software installation, Equipment’s, new computer setups upgrades, etc. Provide investigation, diagnosis, resolution and recovery for hardware/software problems. Communicated electronically or in person with computer users experiencing difficulties to determine, diagnose, and resolve problems onsite or remotely. Installed and configured Window operating systems, common software. Assessed hardware/software requirements, managed inventory, and supervised supply process, acquisition and deployment of products. Coordinated and followed-up with different teams/departments to ensure timely, high quality delivery of services as per plan/schedule, industry standards and operating procedures.

A c c o u n t A d v i s o r T e c h n i c a l s u p p o r t En g i n e e r | E t i s a at U A E N o v e m b e r 2 0 1 2 – A u g u s t 2 0 1 3

Explain the new technologies and gadgets to the customer while maintaining great communication skills to help them understand the benefits that it brings. Receiving faulty machines running quick system checks to diagnostic the problem and fixes it.

TEData technical support |

November 2009 – November 2012.

Broadband, VPN, Co-location, Hosting - TEData technical support and customer service.

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E X P E R I E N C E A N D S K I L L S

o Excellent communication skills with the team and the clients. o Provided functional and technical support, troubleshooting and diagnosing hardware and

software problems, including desktop, laptop, WAN, LAN, and remote systems. o Managing LAN/WAN installation and arrangement for Network PCs performing

connectivity, system setup, daily backup, network virus inoculation, hardware and software trouble shooting Etc.

o Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

o Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

o Troubleshot network connectivity, network printing and user access issues. o Extensive experience with Microsoft products and Operating Systems such as

Microsoft Office Suite and all Windows Family. o Set up user accounts including file permissions on shared drives. Monitored and resolved

disk space issues on shared and home network drives o Prepared new desktops / Laptops, full installations, Windows update Antivirus updates. o Ability to lay down wired or wireless end to end network. . o Troubleshoot complex application and OS problems meeting required SLA's. o Delivering support through telephone, desk-side visits and email.

o Done installation and configuration of all versions of windows and applications. o Excels at multi-tasking in a fast-paced environment, completing projects within time

and budget constraints.

o Strong technical writing and presentation skills.

o Fast learner, enthusiastic, dedicated, organized, clear and logical thinker. o Cooperative, energetic and team-oriented individual, highly motivated to win. o Motivated, work well under pressure, reliable. o Get along with all types of people (self-discipline, patience, motivate, communicate

clearly with customers) o Oversee the work of sales and related workers, such as retail salespersons, stock

clerks and orders. o Self-confident and competitive: self-driven to succeed, energetic and

cooperative teamwork. o Have the potential of learning new technologies and with new products. o Technical supporting and problems solving with decision making skills. o Great Customer Service attitude - interested in all human development fields (NLP -

Human communication Technology)

o Managing and controlling large networks. o Computer Assemble, installing windows, solve computer hardware/software problems. o Microsoft Office Package (Excel, Word, PowerPoint, Front Page, Outlook). o Experienced Visual Basic, Photoshop, Swich Max, HTML, PHP, FrontPage. o Completing merchandise orders and arranging work schedules.

"I am really up to challenge person with an open minded vision, and I know that I will do whatever it takes to finish my work and get it done. I am confident in my ability to meet and exceed your expectations, and hope you will invite me to meet with you for a personal interview. I look forward to it" Sincerely,

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