Leseprobe

Timo Füermann, Carsten Dammasch

Prozessmanagement

Anleitung zur ständigen Prozessverbesserung

ISBN: 978-3-446-41571-3

Weitere Informationen oder Bestellungen unter

http://www.hanser.de/978-3-446-41571-3

sowie im Buchhandel.

© Carl Hanser Verlag, München

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Kunden-orientierung

Business Excellence

Prozess-orientierung

Mitarbeiter-orientierung

ständige Verbesserung

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Kunden-, Mitarbeiter- und Prozessorientierung sind diegrundlegenden Prinzipien der Excellence Philosophie. Indiesem Buch wird ein besonderes Augenmerk auf die Pro-zessorientierung gerichtet. Sie stellt die Grundlage des Pro-zessmanagements dar und soll zur Denkhaltung des gesam-ten Unternehmens werden.

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Hauptprozess

Beschaffungsprozess

Teilprozesse

Angebote einholen

Angebote vergleichen

pot. Lieferant auditieren

Bestellung aufgeben

Waren vereinnahmen

Waren zur Weiterverarbeitung

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Unterscheidungder Prozesse

Objekt

• Material• Information

Häufigkeit

• wiederholend• einmalig

Dimension

• Unternehmen• Abteilung• Personen

Auslösung

• turnusmäßig• zufällig

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Phase 1

Prozessarbeitvorbereiten

Phase 2

Prozessebeschreiben

Phase 3

Prozessestrukturieren

Prozessestabilisieren

Phase 4

Prozesse regeln undständig verbessern

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Prozesse stabilisieren

Schritt 15: Kontrollpläne anwendenSchritt 16: Prozesse auditierenSchritt 17: Prozessabsicherung einführen

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Im Folgenden sind die 17 Schritte zur Ein- und Durchfüh-rung des Prozessmanagements aufgelistet.