402 Bruce AveTerrytown, LA 70056

505-400-7664

Lori Simmons

FIELD SERVICE ENGINEER I I

Versatile results-driven telecommunication and network engineer with over two decades of experience built on a solid foundation of network design, operations, problem resolution, implementation and extensive technical training.

Microsoft Office, Visio, and netVis

Windows Computers and Peripherals

802.11x, TCP/IP, VoIP, VLAN, VPN, LAN technologies and CPE

TCP/IP, MPLS, ATM, Frame Relay, ISDN and PPP WAN Transport Technologies and CPE

Adtran Total Access Devices, Cisco Routers, Switches and Firewalls, TDM and Packet Switches

56k, T1, DSX-1, Ethernet, POTS, DSL, SONET, ISDN, Private Line Access and CPE and Test Equipment

PROFESSIONAL EXPERIENCE:

SECURUS TECHNOLOGIES, Albuquerque, NM May 2004 – PresentField Service Technician II / Pre & Post Sales Support

Installed and maintained Securus Technologies Widows-based Call Processors, Adtran VoIP processors, inmate telephones, and customer PCs, peripherals, Facility Manager / S-Gate HTTP based applications, and LAN and WAN networking equipment at over 30 New Mexico and West Texas sites.

Performed detailed “Site Surveys” to investigate current customer configurations and make recommendations for internet access and CPE, call processor requirements, and LAN support requirements for upgrades and RFP submissions.

Worked closely with Account Managers to provide pre sales support for Securus Technologies. Created detailed topology maps upon completion of projects. Trained customers on Securus product line and applications. Consistently delivered outstanding customer support resulting in high customer satisfaction survey scores

and customer renewals. Troubleshoots situations where standard procedures have failed in isolating or resolving problems. Obtained New Mexico Journeyman ES3/ES7, and Adtran Technical Support Associate (ATSA)

Certifications. Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for

arrival and departure information. Ticket Administration: required to document ticket assignments daily with proper on site, travel times and

updates or status. Interfaces with multiple departments and/or organizations for problem solutions.                         Maintains company or personal vehicle ensuring the following items are current & operational:  routine

maintenance, inspection sticker, registration sticker & repairs.

Technical Environment: FXO, FXS, 802.11x, 56k, T1, DSX-1 Transport and CPE, Frame Relay, MPLS, PPP, IP WAN/LAN transport technologies and CPE, Adtran Total Access, Wireless Access Points and Netvanta Product line, Cisco, Quintum AXM VoIP series, Windows-based call processors, TIA/EIA 568B, CAT5/6, SM/MM fiber optic, 66m and 110 blocks.

SPRINT Corporation, Walnut Creek, CA Feb 1999 – Nov 2001Network Engineer / Sales Support

Worked with Account Managers for new and existing customers to identify potential Sprint Solutions by assessing customer application environments and Telco requirements to design national and global Frame Relay, Internet, Private Line and ATM networks.

Determined customer hardware support requirements and made access CPE recommendations, and for Premium Customers, developed complete Cisco Managed Solutions.

Created high level PowerPoint connectivity topology and detailed Visio topology presentations. Conducted technical presentations at customer sites. Input access and transport provisioning orders. Followed up with customer after installation to ensure customer satisfaction, and monitored usage trends

to identify areas of improvement. Awarded “Outstanding Sales Support Performance Q1 2001” “Outstanding Pre-Sales Support February

2001” and “Sprint Values Excellence Sales Support 2001“Technical Environment: Microsoft Office, Visio, netVis, Adtran, Paradigm, ADC Kentrox CSUs, Cisco routers and Catalyst switches, (entire product line as needed for Managed Solutions) VLAN, VPN, DS1, DSX-1, Private Line, SONET, Frame Relay, IP, ATM, X.25, SS7

3COM, Roseville, CA Aug 1998 – Dec 1998Systems Engineer

Designed and implemented T1, Frame Relay and ISDN dial back-up testing and troubleshooting procedures.

Performed network operations and troubleshooting for customer network.Technical Environment: Data Center environment, OSPF, Frame Relay, 56k DDS, T1, ISDN 3COM Routers and Switches, ISDN MODEMS

TIMEPLEX, Sacramento, CA Oct 1990 – Aug 1998Senior Field Engineer

Installed, configured, and maintained the TimePlex product line of TDM, StatMUX, X.25 PAD, Router, M1/3 MUX, and CSU/DSU equipment as well as proprietary network management and monitoring applications.

Specifically requested by customer to implement network performance enhancements on their network of over five hundred X.25 PADs and sixty five TDM nodes.

Provided training to customer technicians on the TimePlex product line. Provided third-party installation of Cisco products. Received “1997 Employee of the Year” award as well as three separate “Employee of the Quarter” awards

Technical Environment: RS-232/V.35/RS-449 DTE/DCE, DSx-1/T1/DS3 and analog voice Test Sets, TimePlex TDM, StatMUX, Router, X.25 PAD, and CSU/DSUs. Switched 56k, 56k DDS, DSX-1, T1, FT1, and DS3 Access and CPE, Private Line, PPP, Frame Relay, and ATM Transport and CPE

MANTECH, Washington, DC (Lead Engineer) TS/SBI Mar 1988 – Oct 1990

U. S. Army, Global Postings (Cryptographic Equipment Repair) TS/SBI May 1981 – Mar 1988

CERTIFICATIONS AND TRAINING: Adtran Technical Support Associate (ATSA 201289 Expired) December 2010 New Mexico ES7 (Telephone Interconnect 357142) and ES3 (Low Voltage 357143) June 2008 Cisco Wireless LAN Support and Sales Specialist – December 2003 Cisco CCNP (CSCO10467806 Expired) – January 2003 CompTIA Net+ (COMP10592294) – January 2003 Cisco CCNA (CSCO10467806 Expired) – April 2002 CompTIA A+ (COMP10592294) – December 2001

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