76
/HLGH 5HVSRQVDELOLGDGH )LVFDO &$’(5126,%$0 *HVWmRGH5HFXUVRV+XPDQRV HD/5) $EULOGH

LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

Embed Size (px)

DESCRIPTION

Texto sobre RH

Citation preview

Page 1: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

/HL�GH�5HVSRQVDELOLGDGH�

)LVFDO&$'(5126�,%$0��

*HVWmR�GH�5HFXUVRV�+XPDQRV

H�D�/5)

$EULO�GH������

$ GLYXOJDomR GHVWH WUDEDOKR VH LQVHUH QR kPELWR GH FRQYrQLRGH FRRSHUDomR WpFQLFD ILUPDGR FRP RV 0LQLVWpULRV GR

3ODQHMDPHQWR H GR 'HVHQYROYLPHQWR H FRP D (1$3� YLVDQGRDSRLDU D LPSODQWDomR GD /HL &RPSOHPHQWDU Q� ����GH ��������� LQFOXVLYH SDUD HIHLWR GH DWHQGLPHQWR GR

GLVSRVWR HP VHX DUW� ���

(VWH GRFXPHQWR SRGH VHU UHSURGX]LGR� HP SDUWH RXLQWHJUDOPHQWH� GHVGH TXH GHYLGDPHQWH FLWDGD D IRQWH�

$V RSLQL}HV DTXL H[SUHVVDV VmR GH H[FOXVLYD UHVSRQVDELOLGDGHGH VHX DXWRU H QmR UHIOHWHP� QHFHVVDULDPHQWH� D SRVLomR GRV

yUJmRV IHGHUDLV�

&$'(512 ��

Page 2: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

3XEOLFDomR HODERUDGD SHOR ,QVWLWXWR %UDVLOHLUR GH $GPLQLVWUDomR0XQLFLSDO ² ,%$0 VRE R SDWURFtQLR GR %DQFR 1DFLRQDO GH

'HVHQYROYLPHQWR (FRQ{PLFR H 6RFLDO ² %1'(6

&RRUGHQDomR *HUDO3DXOR 7LPP

&RRUGHQDomR 7pFQLFD+HUDOGR GD &RVWD 5HLV

&RRUGHQDomR ([HFXWLYD*OHLVL +HLVOHU 1HYHV

&RQVXOWRULD -XUtGLFD5DFKHO )DKUL

(ODERUDomR(XQLFH 0DULD *RIIL 0DUTXHVLQL 2OLYHLUD /XFHQD

&RRUGHQDomR (GLWRULDO6DQGUD 0DJHU

5HYLVmR&ODXGLD 0DULD GDV 0HUFrV 3DHV )HUUHLUD /DQGLP

)LFKD &DWDORJUiILFD&DWDORJDomR QD )RQWH SHOD %LEOLRWHFD GR ,%$0

/XFHQD� (XQLFH 0DULD *RIIL 0DUTXHVLQL 2OLYHLUD*HVWmR GH UHFXUVRV KXPDQRV H D /5)�(XQLFH 0DULD *RIIL 0DUTXHVLQL 2OLYHLUD

/XFHQD� 5LR GH -DQHLUR� ,%$0� �������S�� ��FP� ² �/HL GH UHVSRQVDELOLGDGH ILVFDO� ��3DWURFtQLR� %1'(6�� $GPLQLVWUDomR GH UHFXUVRV KXPDQRV� ,� ,QVWLWXWR %UDVLOHLUR GH $GPLQLVWUDomR

0XQLFLSDO����� �&'' �� HG��

&$'(512 ��

Page 3: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

2 DUW� �� GD /HL GH 5HVSRQVDELOLGDGH )LVFDO �/HL &RPSOHPHQWDU Qº ���� GH��������� SUHYr TXH� ´$ 8QLmR SUHVWDUi DVVLVWrQFLD WpFQLFD H FRRSHUDomRILQDQFHLUD DRV 0XQLFtSLRV SDUD D PRGHUQL]DomR GDV UHVSHFWLYDV DGPLQLV�WUDo}HV WULEXWiULD� ILQDQFHLUD� SDWULPRQLDO H SUHYLGHQFLiULD� FRP YLVWDV DRFXPSULPHQWR GDV QRUPDV GHVWD /HL &RPSOHPHQWDU�µ

2 3UHVLGHQWH )HUQDQGR +HQULTXH &DUGRVR� HP VHX SURJUDPD GH UiGLRGHGLFDGR j VDQomR GHVVD /HL �HP ����������� DQXQFLRX VXD GHWHUPLQDomRSDUD TXH R 0LQLVWpULR GR 3ODQHMDPHQWR H R %1'(6 GHVHQYROYHVVHP R6LPSOHV 0XQLFLSDO� XP FRQMXQWR GH Do}HV YROWDGDV HVSHFLDOPHQWH SDUD3UHIHLWXUDV GH SHTXHQR SRUWH H GR LQWHULRU� YLVDQGR IDFLOLWDU D DGPLQLVWUDomRGH VXDV FRQWDV H� DR PHVPR WHPSR� DVVHJXUDU D LPSODQWDomR GH XP QRYRUHJLPH ILVFDO UHVSRQViYHO�

$ SXEOLFDomR GHVWH WUDEDOKR VH LQVHUH QHVVH HVIRUoR JRYHUQDPHQWDO SDUDWRPDU PDLV IiFLO H PDLV HILFD] DV DGPLQLVWUDo}HV ORFDLV� )D] SDUWH GD VHJXLQWHVpULH GH WUDEDOKRV HODERUDGRV SRU HQWLGDGHV H WpFQLFRV GH QRWyULD HV�SHFLDOL]DomR QD iUHD� H[FOXVLYRV UHVSRQViYHLV SHODV RSLQL}HV� PDV FXMDGLVWULEXLomR p DSRLDGD SHORV yUJmRV IHGHUDLV SRU DMXGDUHP QD FRPSUHHQVmRGD OHL H QD LPSODQWDomR GH XP QRYR UHJLPH ILVFDO�

x ´0DQXDO GH 2ULHQWDomR SDUD &UHVFLPHQWR GD 5HFHLWD 3UySULD 0XQLFLSDOµ�GD (VFROD GH $GPLQLVWUDomR GH (PSUHVDV GH 6mR 3DXOR� )XQGDomR *HWXOLR9DUJDV� 6mR 3DXOR� ����

x ´��� 'LFDV ² ,GpLDV SDUD $omR 0XQLFLSDOµ� GR OQVWLWXWR GH (VWXGRV�)RUPDomR H $VVHVVRULD HP 3ROtWLFDV 6RFLDLV ² 3Ð/O6� 6mR 3DXOR� ����

x ´*XLD GH 2ULHQWDomR SDUD DV 3UHIHLWXUDVµ� GR $PLU $QW{QLR .KDLU� 6mR3DXOR� PDLR ����

x ´0DQXDO %iVLFR GR 7ULEXQDO GH&RQWDV GR (VWDGRGH 6mR3DXORµ� 6mR 3DXOR�MXQKR GH ����

x ´0DQXDO GH 3URFHGLPHQWRV SDUD $SOLFDomR GD /HL GH 5HVSRQVDELOLGDGH)LVFDO GR 7ULEXQDO GH &RQWDV GR (VWDGR GR 5LR *UDQGH GR 6XOµ� 5LR *UDQGHGR 6XO� QRYHPEUR GH ����

$�/HL�GH�5HVSRQVDELOLGDGH�)LVFDO��6LPSOHV�0XQLFLSDO

&$'(512 ��

Page 4: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

x ´$ /HL GH 5HVSRQVDELOLGDGH )LVFDO H D 3UHYLGrQFLD GRV 6HUYLGRUHV 3~EOLFRV0XQLFLSDLVµ� GH 0DUFHOR 9LDQD (VWHYmR GH 0RUDHV� 5LR GH -DQHLUR�GH]HPEUR GH ����

x ´$V 7UDQVJUHVV}HV j /HL GH 5HVSRQVDELOLGDGH )LVFDO H &RUUHVSRQGHQWHV3XQLo}HV )LVFDLV H 3HQDLVµ� GH $PLU $QW{QLR .KDLU� 5LR GH -DQHLUR�GH]HPEUR GH ����

x ´3URSRVWD GH 3DGURQL]DomR GRV 5HODWyULRV GD *HVWmR )LVFDOµ� GR ,QVWLWXWR5X\ %DUERVD� 6mR 3DXOR� GH]HPEUR GH ����

x ´*XLD GH 2ULHQWDomR SDUD DV 3UHIHLWXUDVµ� �ª HGLomR� UHYLVWD H DPSOLDGD�GH $PLU $QW{QLR .KDLU� 6mR 3DXOR� IHYHUHLUR GH ����

2FRQWH~GR LQWHJUDO GHVWHPDQXDO H GDV SXEOLFDo}HV DFLPD FLWDGDV HVWi GLVSRQtYHO QD OQWHUQHWSDUD DFHVVR JUDWXLWR H XQLYHUVDO� DWUDYpV GH FRQVXOWD RX GH GRZQORDG� QR VLWH PDQWLGR SHOR%1'(6 H HVSHFLDOL]DGR HP ILQDQoDV S~EOLFDV H IHGHUDOLVPR ILVFDO QR HQGHUHoR�ZZZ�IHGHUDWLYR�EQGHV�JRY�EU

Banco FederativoSite do

5(63216$%,/,'$'( ),6&$/

p

$'0,1,675$d®2 (),&,(17(

p

&,'$'( 0(/+25

2 %1'(6 DSyLD HVVD LGpLD� 3DUWLFLSH WDPEpP�

&$'(512 ��

Page 5: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

x $SUHVHQWDomR �

x 3UHIiFLR �

x $SUHVHQWDomR GR ,%$0 ��

x *HVWmR GH 5HFXUVRV +XPDQRV H D /5) ��,QWURGXomR ��/LPLWDo}HV FRP *DVWRV GH 3HVVRDO H D /HJLVODomR GH ÇPELWR1DFLRQDO HP 9LJRU ��$o}HV ,PSDFWDQWHV SDUD D 5HGXomR GDV 'HVSHVDV FRP 3HVVRDO ��

5HYLVmR GD /HJLVODomR /RFDO H 5HGXomR GH 'HVSHVD FRP 3HVVRDO ��

/HJLVODomR (VWDWXWiULD ��

$GLFLRQDO SRU 7HPSR GH 6HUYLoR ��

3URJUHVVmR ��

$GLFLRQDO GH 1tYHO 8QLYHUVLWiULR ��

*UDWLILFDomR GH $WLYLGDGH RX *UDWLILFDomR GH 3URGXWLYLGDGH ��

$GLFLRQDLV [ &DUJRV &RPLVVLRQDGRV ��

9HUED GH 5HSUHVHQWDomR ��

,QFRUSRUDomR GH 9DORU $WULEXtGR D &DUJR HP &RPLVVmR RX)XQomR *UDWLILFDGD ��

5DFLRQDOL]DomR GD -RUQDGD GH 7UDEDOKR ��

$FRUGRV &ROHWLYRV GH 7UDEDOKR ��

9DQWDJHQV 3UHYLVWDV QD /HL 2UJkQLFD 0XQLFLSDO ��

/HJLVODomR ,QFRQVWLWXFLRQDO TXH 3UHYHMD 'HVSHVD FRP 3HVVRDO ��

2XWUDV 5HFRPHQGDo}HV SDUD D 5HGXomR GDV 'HVSHVDV FRP 3HVVRDO ��5HYLVmR GRV 3URFHVVRV GH $SRVHQWDGRULD H 3HQVmR ��

'LPHQVLRQDPHQWR GD )RUoD GH 7UDEDOKR ��

6XPiULR

&$'(512 ��

Page 6: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

'LPHQVLRQDPHQWR GD )RUoD GH 7UDEDOKR ² $OJXPDV 2ULHQWDo}HV ��$EVHQWHtVPR ��5RWDWLYLGDGH GH 3HVVRDO ��

$YDOLDomR GH 'HVHPSHQKR ��2ULHQWDomR SDUD D (ODERUDomR GH ,QVWUXPHQWRV GH $YDOLDomR GH'HVHPSHQKR ��$YDOLDomR GH 'HVHPSHQKR SDUD &XPSULPHQWR GH (VWiJLR3UREDWyULR ��

&DSDFLWDomR ��3ROtWLFDV GH 5HFXUVRV +XPDQRV ��

(QULTXHFLPHQWR GH &DUJRV H (VWUXWXUDomR GH &DUUHLUDV ��7HUFHLUL]DomR ��

x %LEOLRJUDILD ��

&$'(512 ��

Page 7: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

$ /HL GH 5HVSRQVDELOLGDGH )LVFDO WUD] XPD PXGDQoD LQVWLWXFLRQDO HFXOWXUDO QR WUDWR FRP R GLQKHLUR S~EOLFR� GLQKHLUR GD VRFLHGDGH� (VWDPRVJHUDQGR XPD UXSWXUD QD KLVWyULD SROtWLFR�DGPLQLVWUDWLYD GR 3DtV� (VWDPRVLQWURGX]LQGR D UHVWULomR RUoDPHQWiULD QD OHJLVODomR EUDVLOHLUD�

$ VRFLHGDGH QmR WROHUD PDLV FRQYLYHU FRP DGPLQLVWUDGRUHV LUUHVSRQViYHLVH KRMH HVWi FDGD YH] PDLV FRQVFLHQWH GH TXH TXHP SDJD D FRQWD GR PDXXVR GR GLQKHLUR S~EOLFR p R FLGDGmR� R FRQWULEXLQWH�

$ LUUHVSRQVDELOLGDGH SUDWLFDGD KRMH� HP TXDOTXHU QtYHO GH JRYHUQR� UHVXO�WDUi DPDQKm HPPDLV LPSRVWRV� PHQRV LQYHVWLPHQWRV RX PDLV LQIODomR� TXHp R PDLV SHUYHUVR GRV LPSRVWRV SRLV LQFLGH VREUH RV PDLV SREUHV�

2 JRYHUQR QmR IDEULFD GLQKHLUR�

(VWD DILUPDomR SRGH SDUHFHU yEYLD SDUD DOJXQV� PDV QmR SDUD DTXHOHV TXHDGPLQLVWUDP FRQWDV S~EOLFDV JDVWDQGR PDLV GR TXH DUUHFDGDP� 'HL[DQGRGtYLGDV SDUD VHXV VXFHVVRUHV H DVVXPLQGR FRPSURPLVVRV TXH VDEHP� GHDQWHPmR� QmR SRGHUmR KRQUDU� e HVWH WLSR GH SRVWXUD� GDQRVD SDUD R 3DtV�TXH p FRLELGD SHOD /HL GH 5HVSRQVDELOLGDGH )LVFDO� $ GHFLVmR GH DXPHQWDUJDVWRV� LQGHSHQGHQWHPHQWH GH VHX PpULWR� SUHFLVD HVWDU DFRPSDQKDGD GHXPD IRQWH GH ILQDQFLDPHQWR�

$ /HL UHIRUoD RV SULQFtSLRV GD )HGHUDomR� *RYHUQDQWHV GH (VWDGRV H 0XQL�FtSLRV QmR WHUmR TXH SUHVWDU FRQWDV GH VHXV DWRV DR JRYHUQR IHGHUDO PDV DRVHX UHVSHFWLYR /HJLVODWLYR� RX VHMD� j FRPXQLGDGH TXH RV HOHJHX� 7XGR LVVRVHUi IHLWR GH IRUPD VLPSOLILFDGD SDUD TXH D VRFLHGDGH SRVVD H[HUFHU R VHXGLUHLWR GH ILVFDOL]DomR� 2V JRYHUQDQWHV VHUmR MXOJDGRV SHORV HOHLWRUHV� SHORPHUFDGR H� VH GHVFXPSULUHP DV UHJUDV� VHUmR SXQLGRV�

-i HQWUDPRV QD HUD GD UHVSRQVDELOLGDGH ILVFDO� 7HU XPD SRVWXUD UHVSRQViYHOp GHYHU GH FDGD JRYHUQDQWH�

0DUWXV 7DYDUHV0LQLVWUR GH (VWDGR GR 3ODQHMDPHQWR� 2UoDPHQWR H *HVWmR

$SUHVHQWDomR

&$'(512 ��

Page 8: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

&$'(512 ��

Page 9: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

$SUHVHQWDPRV D FROHomR &DGHUQRV ,%$0� HODERUDGD SHOR ,QVWLWXWR %UDVL�OHLUR GH $GPLQLVWUDomR 0XQLFLSDO ² ,%$0 VRE R SDWURFtQLR GR %1'(6�FRQVWDQGR GH XPD FROHWkQHD FRP VHWH YROXPHV GH PDQXDLV RULHQWDGRUHVSDUD D LPSODQWDomR GD /HL &RPSOHPHQWDU Qº ��� GH PDLR GH ����� FRPFHUWH]D DEVROXWD GH TXH VHUi GH JUDQGH YDOLD SDUD RULHQWDU DV PXQLFLSD�OLGDGHV HP UHODomR jV PHGLGDV D VHUHP DGRWDGDV SDUD D DGHTXDomR jVQRUPDV HVWDEHOHFLGDV SHOD /HL GH 5HVSRQVDELOLGDGH )LVFDO� 7DUHID LPSRU�WDQWH QD JHVWmR HILFLHQWH H UHVSRQViYHO GD FRLVD S~EOLFD� PHWD SHUIHLWD�PHQWH DOFDQoiYHO SRU WRGRV RV JRYHUQRV ORFDLV� H TXH FRQWULEXL SDUD D5HIRUPD GR (VWDGR�

'H IDWR� FRPR XPD GDV SULQFLSDLV LQVWLWXLo}HV GH 3ROtWLFD (FRQ{PLFD GHORQJR SUD]R QR %UDVLO� R %1'(6 YHP SDUWLFLSDQGR DWLYDPHQWH GH Do}HVYROWDGDV SDUD D UHIRUPXODomR GR SDSHO GR (VWDGR� QRV GLYHUVRV QtYHLV GD)HGHUDomR %UDVLOHLUD� 1HVWH VHQWLGR� WHP VLGR JUDQGH R VHX HPSHQKR HPDSRLDU D PRGHUQL]DomR GD DGPLQLVWUDomR WULEXWiULD H D PHOKRULD GD TXDOL�GDGH GR JDVWR S~EOLFR� FRP XPD SHUVSHFWLYD GH GHVHQYROYLPHQWR ORFDOVXVWHQWDGR�

$OpP GRV YiULRV SURJUDPDV WUDGLFLRQDLV GH ILQDQFLDPHQWR� R %1'(6 LPSOH�PHQWRX R 3URJUDPD GH 0RGHUQL]DomR GD $GPLQLVWUDomR 7ULEXWiULD H GD*HVWmR GRV 6HWRUHV 6RFLDLV %iVLFRV �30$7�SDUD SURSRUFLRQDU DRV PXQL�FtSLRV EUDVLOHLURV SRVVLELOLGDGHV GH DSHUIHLoRDU VXD FDSDFLGDGH GH DU�UHFDGDomR H� DR PHVPR WHPSR� LQFUHPHQWDU D TXDOLGDGH GRV VHUYLoRVSUHVWDGRV j SRSXODomR�

7DPEpP IRL FULDGR XP VLWH QD ,QWHUQHW �KWWS���IHGHUDWLYR�EQGHV�JRY�EU�SDUD GLYXOJDomR GH LQIRUPDo}HV H HVWDWtVWLFDV VREUH R VHWRU S~EOLFR� EHPFRPR SDUD D WURFD GH H[SHULrQFLDV HQWUH DGPLQLVWUDGRUHV S~EOLFRV� SHVTXL�VDGRUHV� RUJDQL]Do}HV QmR�JRYHUQDPHQWDLV H HYHQWXDLV LQWHUHVVDGRV HPSROtWLFDV S~EOLFDV� &RP HIHLWR� R %DQFR )HGHUDWLYR WHP SURFXUDGR WUDWDUGRV PDLV YDULDGRV WHPDV UHODFLRQDGRV j )HGHUDomR %UDVLOHLUD� FRPR D5HIRUPD 7ULEXWiULD H D /HL GH 5HVSRQVDELOLGDGH )LVFDO� DOpP GH DSUHVHQWDU

3UHIiFLR

&$'(512 ��

Page 10: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

LQGLFDGRUHV WULEXWiULRV H ILVFDLV� (VWH IyUXPGH GHEDWHV GHPRFUiWLFR H DEHUWRFUHVFHX H VH GLQDPL]RX DWUDYpV GH YiULDV SDUFHULDV FRP RXWURV yUJmRV HLQVWLWXWRV GH SHVTXLVD�

0DLV LQIRUPDomR H PDLV WUDQVSDUrQFLD VmR� VHP G~YLGD� D JDUDQWLD SHUHQHGR HIHWLYR FRQWUROH SRSXODU H GR DSUHQGL]DGR GD FLGDGDQLD�

)UDQFLVFR 5REHUWR $QGUp *URV3UHVLGHQWH GR %1'(6

&$'(512 ��

Page 11: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

(VWH GRFXPHQWR p SDUWH GH XPD VpULH HODERUDGD SHOR ,QVWLWXWR %UDVLOHLURGH $GPLQLVWUDomR 0XQLFLSDO ² ,%$0� FRP R SDWURFtQLR GR %DQFR 1DFLRQDOGH'HVHQYROYLPHQWR (FRQ{PLFR H 6RFLDO ² %1'(6� FXMR REMHWLYR p SUHSDUDURV 0XQLFtSLRV SDUD LPSODQWDU DV PXGDQoDV WRUQDGDV REULJDWyULDV FRP DHQWUDGD HP YLJRU GD /HL &RPSOHPHQWDU Qº ���� GH � GHPDLR GH ����� PDLVFRQKHFLGD FRPR /HL GH 5HVSRQVDELOLGDGH )LVFDO ² /5)� 7UDWD�VH GH XPDFRQWULEXLomR SDUD GDU FRQVHT�rQFLD DR GLVSRVWR QR DUW� �� GHVVD /HL� TXHSUHYrSDUD D8QLmR XPSDSHO HVWUDWpJLFR QD DVVLVWrQFLD WpFQLFD H FRRSHUDomRILQDQFHLUD SDUD D PRGHUQL]DomR GDV $GPLQLVWUDo}HV 0XQLFLSDLV QD SUHSD�UDomR GRV *RYHUQRV /RFDLV SDUD D DSOLFDomR GDV QRYDV QRUPDV OHJDLV�

$ LPSRUWkQFLD GHVVH SDSHO p LQHJiYHO� Mi TXH D /& QR �������� LPS}H XPVDOWR TXDOLWDWLYR HP WHUPRV GD JHVWmR H TXDOLILFDomR GH TXDGURV S~EOLFRVORFDLV� TXH VHUi HVSHFLDOPHQWH GLItFLO SDUD RV 0XQLFtSLRV PHQRV GHVHQYRO�YLGRV�

$ VpULH D TXH VH UHIHUH R LQtFLR GHVWD $SUHVHQWDomR VHUi LQWHJUDGD SHORVVHJXLQWHV GRFXPHQWRV�

x &RPHQWiULRV j /HL GH 5HVSRQVDELOLGDGH )LVFDO�x ,PSDFWRV GD /HL &RPSOHPHQWDU Qº �������� VREUH D /HL Qº ������ GH ��

GH PDUoR GH �����x $ (ODERUDomR GR 3ODQR 3OXULDQXDO �33$��x $ (ODERUDomR GD /HL GH 'LUHWUL]HV 2UoDPHQWiULDV �/'2� H GR 2UoDPHQWR

�/2$��x $FRPSDQKDPHQWR GD ([HFXomR 2UoDPHQWiULD�x *HVWmR GH 5HFXUVRV +XPDQRV H D 5HGXomR GDV 'HVSHVDV GH 3HVVRDO�x $ &kPDUD 0XQLFLSDO H D VXD 5HVSRQVDELOLGDGH QD *HVWmR )LVFDO� 3RVLomR

H 3DSHO�

(VVHV GRFXPHQWRV VHUmR GLVWULEXtGRV jV &kPDUDV H 3UHIHLWXUDV GH WRGRV RV0XQLFtSLRV EUDVLOHLURV� HPERUD HVWHMDP GLULJLGRV PDLV HVSHFLILFDPHQWH DRVGH PHQRV GH ������ KDELWDQWHV� SHODV GLILFXOGDGHV H[SRVWDV� (VWHV UHSUH�VHQWDP D HVPDJDGRUD PDLRULD� RX VHMD� ����� XQLGDGHV GR XQLYHUVR GRV

$SUHVHQWDomR�GR�,%$0

&$'(512 ��

��

Page 12: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

����� H[LVWHQWHV QR SDtV� QR PRPHQWR GD HODERUDomR GHVWH GRFXPHQWR� RTXH HYLGHQFLD D LPSRUWkQFLD GD LQLFLDWLYD�

$ /& Qº �������� YLVD� DQWHV GH WXGR� GLVFLSOLQDU R FRPSRUWDPHQWR GRJHVWRU S~EOLFR� j OX] GRV SULQFtSLRV pWLFRV OLJDGRV j $GPLQLVWUDomR� FRPRSODQHMDPHQWR� HTXLOtEULR ILQDQFHLUR� HFRQRPLFLGDGH� SURGXWLYLGDGH� WUDQV�SDUrQFLD� FRQWUROH H UHVSRQVDELOLGDGH� 6HX IRFR p D JHVWmR ILVFDO� FRQFHLWRTXH DPSOLRX HP UHODomR DR XVR FRUUHQWH GR WHUPR� SRLV LQFOXLX QHOHDVSHFWRV UHODWLYRV DR SODQHMDPHQWR� DR RUoDPHQWR� j SURJUDPDomR ILQDQ�FHLUD H DR IOX[R GH FDL[D� j UHFHLWD� LQFOXVLYH j WULEXWDomR� H j GHVSHVD� jH[HFXomR RUoDPHQWiULD H ILQDQFHLUD� jV WUDQVIHUrQFLDV� DR HQGLYLGDPHQWR�DR SDWULP{QLR S~EOLFR H j SUHYLGrQFLD VRFLDO�

2 DGYHQWR GH XPD OHL FRP HVVDV SUHRFXSDo}HV REHGHFH D XPD WHQGrQFLDPXQGLDO� UHIOH[R WDQWR GD FULVH� SULQFLSDOPHQWH ILQDQFHLUD� GR (VWDGR� FRPRGR IRUWDOHFLPHQWR H FUHVFHQWHV PRELOL]DomR H SUHVVmR GD VRFLHGDGH FLYLO�HP EXVFD GR DSULPRUDPHQWR H GR FRQWUROH VRFLDO GD JHVWmR S~EOLFD�

3RU HVVH PRWLYR� SRGH�VH FRQVLGHUDU TXH R HVStULWR H REMHWLYRV GHVVD /HLOHYDP HP FRQWD YDORUHV HPRYLPHQWRV XQLYHUVDLV H� SRUWDQWR� WrPXPD IRUoDLUUHYHUVtYHO� (P RXWUDV SDODYUDV� PHVPR TXH� FRP R WHPSR H VXD DSOLFDomRSUiWLFD� PRVWUHP�VH QHFHVViULDV UHYLV}HV QHVVD /HL �SRU PHLR VHMD OHJLVODWLYR�VHMD MXGLFLDO�� RV JHVWRUHV S~EOLFRV WHUmR TXH EXVFDU VH DMXVWDU DRV VHXVPDQGDPHQWRV H GLULJLU VXD DGPLQLVWUDomR QR VHQWLGR GR DWHQGLPHQWR GHVVHHVStULWR� SULQFtSLRV H REMHWLYRV�

$ LQWHQomR GHVWH GRFXPHQWR p IDFLOLWDU LVVR� WHQWDQGR� LQFOXVLYH� FULDU XPDDWLWXGH SRVLWLYD HP UHODomR j /HL� HOLPLQDQGR SRVVtYHLV UHVLVWrQFLDV DRSURMHWR DWUDYpV GR VHX PDLRU FRQKHFLPHQWR�

0DUD 'DUF\ %LDVL )HUUDUL 3LQWR6XSHULQWHQGHQWH *HUDO GR ,%$0

&$'(512 ��

��

Page 13: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

,1752'8d®2�

$V ~OWLPDV GpFDGDV WrP VLGR PDUFDGDV SHOD FULVH GR (VWDGR� IHQ{PHQR GHDOFDQFH SUDWLFDPHQWH PXQGLDO� H SRU LQLFLDWLYDV YLVDQGR j VXD UHIRUPD��

(VVD FULVH FDUDFWHUL]D�VH SRU XP FDUiWHU PXOWLGLPHQVLRQDO� SRLV HQYROYH WRGDD UHODomR HVWDGR�PHUFDGR²VRFLHGDGH� FRPSUHHQGHQGR� SRU H[HPSOR� VHXVDVSHFWRV HFRQ{PLFRV �LQWHUYHQomR GR (VWDGR QD HFRQRPLD�� SROtWLFRV �FRQ�GLo}HV GH JRYHUQDELOLGDGH RIHUWDGDV SHOR VLVWHPD SROtWLFR�� ILQDQFHLUDV�LQVXILFLrQFLD GRV UHFXUVRV GR (VWDGR SDUD R DWHQGLPHQWR GH GHPDQGDV HQHFHVVLGDGHV GD SRSXODomR�� DGPLQLVWUDWLYDV �LQDGHTXDomR GD IRUPD GHRUJDQL]DomR H JHVWmR JRYHUQDPHQWDO� HWF�

1D GpFDGD GH ����� HP GHFRUUrQFLD GR HQGLYLGDPHQWR S~EOLFR� RV DV�SHFWRV ILQDQFHLURV IRUDP SULYLOHJLDGRV H� FRQVHT�HQWHPHQWH� DV PHGLGDVYROWDGDV SDUD R DMXVWH HVWUXWXUDO� -i QRV DQRV ��� D SDUWLU GD FRQVWDWDomR GHTXH HVVH DMXVWH HUD QHFHVViULR PDV QmR VXILFLHQWH� DV SUHRFXSDo}HV VHGLULJLUDP SDUD D TXHVWmR GD 5HIRUPD $GPLQLVWUDWLYD� 2 PRGHOR EXURFUiWLFR�IRUPDOLVWD� SHVDGR� FRQVHUYDGRU� RQHURVR� OHQWR� DJLJDQWDGR� DGRWDGR SHOD$GPLQLVWUDomR 3~EOLFD Mi GHPRQVWUDUD FRPSOHWR HVJRWDPHQWR� FRQILUPDQ�GR�VH LQFDSD] GH DWHQGHU jV QHFHVVLGDGHV GR PXQGR FRQWHPSRUkQHR�FDUDFWHUL]DGR SRU UiSLGDV� LQWHQVDV H VXFHVVLYDV WUDQVIRUPDo}HV H SHODH[LJrQFLD GH FULDWLYLGDGH� UDSLGH]� IOH[LELOLGDGH H FDSDFLGDGH GH LQRYDomRQDV GHFLV}HV H Do}HV GRV HQWHV JRYHUQDPHQWDLV�

)RL MXVWDPHQWH QD GpFDGD GH ���� TXH R *RYHUQR )HGHUDO ODQoRX XPDSURSRVWD SDUD D 5HIRUPD $GPLQLVWUDWLYD QR %UDVLO� GLUHFLRQDGD SDUD DV WUrV

*HVWmR�GH�5HFXUVRV�+XPDQRV�H�D�/5)

&$'(512 ��

��

� (VWH GRFXPHQWR p EDVHDGR� HP DOJXPDV SDUWHV� QR WH[WR GH Q� �� GD 6pULH &DGHUQRV0$5( GD 5HIRUPD GR (VWDGR� %UDVtOLD� ')� ����� TXH� SRU VXD YH]� ORXYRX�VH QDVSULQFLSDLV FRQFHSo}HV GR 3ODQR 'LUHWRU GD 5HIRUPD GR $SDUHOKR GR (VWDGR� 3UHVLGrQFLDGD 5HS~EOLFD� ����� $XWRUHV FRPR $QW{QLR *UDKO -~QLRU� (YHO\Q /HYL� )UHGHULFR %ULWR�*HQ\ %iUEDUD GR &DUPR /LPD� /XL] )HUQDQGR 7HUUD 7DOODULFR� 0DUFHOR GH 0DWRV 5DPRV�0DULDQH 1DVVXQR� 1HOVRQ 0DUFRQL� 5LFKDUG 0� /RFNH� 6XH 5LFKDUGV H =DLUR %� &KHLEXEIRUDP FRQVXOWDGRV� DSHQDV DOJXQV� HQWUHWDQWR� IRUDP FLWDGRV VHSDUDGDPHQWH�

Page 14: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

HVIHUDV GH *RYHUQR� 6HX REMHWLYR FHQWUDO p WUDQVIRUPDU VXD IRUPD GHRUJDQL]DomR H JHVWmR� GH EXURFUiWLFD SDUD HPSUHHQGHGRUD RX JHUHQFLDO�

(P TXH FRQVLVWH HVVD SURSRVWD" (P SULPHLUR OXJDU� HP XPD JHVWmR PDLVYROWDGD SDUD UHVXOWDGRV� PDLV SURGXWLYD� UHVSRQViYHO H WUDQVSDUHQWH� (PVHJXQGR� HP XP QRYR SDGUmR GH DUWLFXODomR HQWUH VHWRU S~EOLFR� VHWRUHPSUHVDULDO H VRFLHGDGH� EDVHDGR QD SDUWLOKD GH UHVSRQVDELOLGDGHV� QDVROLGDULHGDGH H QD FRODERUDomR P~WXD� (VVH QRYR SDGUmR GH DUWLFXODomR YDLGHVGH D SDUWLFLSDomR GD SRSXODomR QD IRUPXODomR� LPSODQWDomR H FRQWUROHGDV SROtWLFDV S~EOLFDV� DWp SDUFHULDV GR *RYHUQR FRP R VHWRU SULYDGR SDUDD UHDOL]DomR GH IXQo}HV S~EOLFDV�

6XUJH� WDPEpP� XP QRYR SDGUmR GH UHODo}HV HQWUH D 8QLmR H DV GHPDLVHVIHUDV GH *RYHUQR� (VVH SDGUmR EDVHLD�VH QD GHVFHQWUDOL]DomR GH YiULDV GHVXDV IXQo}HV SDUD RV (VWDGRV H RV 0XQLFtSLRV� UHVHUYDQGR�VH DR *RYHUQR)HGHUDO XP QRYR SDSHO� TXH FRQVLVWH HP UHJXODU� ILQDQFLDU RX DFRPSDQKDUR WUDEDOKR SRU HOHV UHDOL]DGR��

(VVH QRYR SDGUmR GH UHODo}HV HQYROYH� WDPEpP� D QHFHVVLGDGH GH SDUFHULDVH FRRSHUDomR HQWUH LQVWkQFLDV JRYHUQDPHQWDLV GR PHVPR QtYHO RX GH QtYHOGLIHUHQWH� FRPR PHLR QmR Vy GH FRPSHQVDU GHVLJXDOGDGHV H GHVHTXLOtEULRV�PDV� WDPEpP� GH SRWHQFLDOL]DU RV HVFDVVRV UHFXUVRV GLVSRQtYHLV H FRRUGHQDUHVIRUoRV�

1R kPELWR GD UHGHILQLomR GR SDSHO GR (VWDGR� FRJLWD�VH R UHSDVVH SDUD RVHWRU SULYDGR GDV DWLYLGDGHV TXH SRGHP VHU UHDOL]DGDV SHOR PHUFDGR H SDUDR VHWRU S~EOLFR QmR HVWDWDO �RUJDQL]Do}HV VRFLDLV� SRU H[HPSOR� GRV VHUYLoRVTXH QmR HQYROYHP R H[HUFtFLR GR SRGHU GR (VWDGR �3RGHU ([WURYHUVR�� PDVTXH� PXLWDV YH]HV� SUHFLVDP VHU SRU HOH VXEVLGLDGRV� FRPR p R FDVR� HQWUHRXWURV� GRV VHUYLoRV GH HGXFDomR� VD~GH H FXOWXUD�

6HJXQGR D SURSRVWD GD 5HIRUPD $GPLQLVWUDWLYD QR %UDVLO� DV DWLYLGDGHV H RVVHUYLoRV D FDUJR GR (VWDGR SRGHP VHU GLVWULEXtGRV HP TXDWUR VHWRUHV�� TXHGHYHP PHUHFHU XP WUDWDPHQWR GLIHUHQFLDGR�

&$'(512 ��

��

� ,GHP� ,ELGHP�� 0$5( ² 0LQLVWpULR GD $GPLQLVWUDomR )HGHUDO H 5HIRUPD GR (VWDGR� $ $omR GR (V�

WDGR�'LDJQyVWLFR H 3URSRVWD GR 3ODQR 'LUHWRU� LQ $ 1RYD 3ROtWLFD GH 5HFXUVRV +XPD�QRV� 6pULH &DGHUQRV 0$5( GD 5HIRUPD GR (VWDGR� Qº� ��� S� ����� %UDVtOLD� ')� �����

Page 15: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

x VHWRU HVWUDWpJLFR ² GHILQH DV OHLV H DV SROtWLFDV S~EOLFDV H FREUD VHXFXPSULPHQWR� 7UDWD�VH GR VHWRU RQGH DV GHFLV}HV HVWUDWpJLFDV VmR WRPD�GDV H FRPSUHHQGH� QR kPELWR PXQLFLSDO� RV UHVSRQViYHLV SHOR SODQHMD�PHQWR� SHOD IRUPXODomR H SHOR FRQWUROH GDV SROtWLFDV S~EOLFDV ORFDLV� QRV3RGHUHV ([HFXWLYR H /HJLVODWLYR�

x VHWRU GH DWLYLGDGHV H[FOXVLYDV ² RQGH VmR SUHVWDGRV VHUYLoRV TXH Vy R(VWDGR SRGH H[HFXWDU QR H[HUFtFLR GR SRGHU GH UHJXODPHQWDU� ILVFDOL]DUH IRPHQWDU� ([� FREUDQoD H ILVFDOL]DomR GH LPSRVWRV� ILVFDOL]DomR GRFXPSULPHQWR GH QRUPDV VDQLWiULDV H GR XVR H RFXSDomR GR VROR� VXEVtGLRj HGXFDomR EiVLFD� HQWUH RXWURV�

x VHWRU GH VHUYLoRV QmR�H[FOXVLYRV ² HPERUD LQFOXDP�VH QHVVH VHWRU VHUYLoRVGHVHPSHQKDGRV WDPEpP SHOD LQLFLDWLYD SULYDGD� D SUHVHQoD GR (VWDGRVH MXVWLILFD DTXL SHOR IDWR GH RV PHVPRV HQYROYHUHP GLUHLWRV KXPDQRVIXQGDPHQWDLV� FRPR HGXFDomR H VD~GH� RX� DLQGD� SRU SURGX]LU JDQKRVTXH QmR SRGHP VHU FRQVLGHUDGRV FRPR OXFUR� FRPR R GHVHQYROYLPHQWRFLHQWtILFR H WHFQROyJLFR H R EHP�HVWDU GD VRFLHGDGH� 3RUWDQWR� QHVWH FDVR�R (VWDGR DVVXPH HQFDUJRV HP GHFRUUrQFLD GD QDWXUH]D HVVHQFLDO GRVHUYLoR� ([� HVFRODV� XQLYHUVLGDGHV� KRVSLWDLV� FHQWURV GH SHVTXLVD HWF��

x VHWRU GH EHQV H VHUYLoRV SDUD R PHUFDGR ² FRPSUHHQGH DWLYLGDGHVHFRQ{PLFDV TXH DLQGD SHUPDQHFHP QR DSDUHOKR HVWDWDO� VHMD SRUTXH�HP DOJXP PRPHQWR KLVWyULFR� IRUDP FRQVLGHUDGDV GH LQWHUHVVH HV�WUDWpJLFR SDUD QRVVR GHVHQYROYLPHQWR RX VHJXUDQoD� VHMD SRUTXH IDOWRXDR VHWRU SULYDGR FDSLWDO SDUD UHDOL]DU R LQYHVWLPHQWR� RX SRUTXH DVDWLYLGDGHV VmR QDWXUDOPHQWH PRQRSROLVWDV� LPSRVVLELOLWDQGR R FRQWUROHGR PHUFDGR H WRUQDQGR QHFHVViULD� QR FDVR GH SULYDWL]DomR� XPD UHJX�ODPHQWDomR UtJLGD�

2V REMHWLYRV GD 5HIRUPD GR (VWDGR GHYHP WHU HP YLVWD D ERD JRYHUQDQoD�GHQWUR GRV SULQFtSLRV GD HILFLrQFLD� HILFiFLD H HIHWLYLGDGH� 6HJXQGR DSURSRVWD� GR DQWLJR 0LQLVWpULR GD $GPLQLVWUDomR )HGHUDO H 5HIRUPD GR(VWDGR ²0$5( ²� SDUD WDQWR R (VWDGR GHYH EXVFDU OLPLWDU VXD DWXDomR GLUHWDjV IXQo}HV TXH OKHV VmR SUySULDV �RX VHMD� jTXHODV LQHUHQWHV DR Q~FOHRHVWUDWpJLFR H DR GH DWLYLGDGHV H[FOXVLYDV�� GHL[DQGR� VHPSUH TXH SRVVtYHO�FRP D HVIHUD S~EOLFD QmR�HVWDWDO RV VHUYLoRV QmR�H[FOXVLYRV HVVHQFLDLV� H FRPD LQLFLDWLYD SULYDGD� D SURGXomR GH EHQV H VHUYLoRV SDUD R PHUFDGR�

3DUD LPSOHPHQWDU DV SROtWLFDV GHVVH QRYR (VWDGR� VmR QHFHVViULRV DGPLQLV�WUDGRUHV S~EOLFRV FRPSHWHQWHV� FRP FDSDFLGDGH SDUD SURPRYHUPXGDQoDV�PD[LPL]DU H JHUHQFLDU EHP R XVR GH LQIRUPDo}HV H GH UHFXUVRV KXPDQRV

&$'(512 ��

��

Page 16: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

H ILQDQFHLURV� &RP HVVHV DVSHFWRV VH SUHRFXSD D /HL GH 5HVSRQVDELOLGDGH)LVFDO ² /5)� FRQFHQWUDQGR�VH� SULQFLSDOPHQWH� HP GLVSRU VREUH D JHVWmR ILVFDOH R FRPSRUWDPHQWR HVSHUDGR GRV DGPLQLVWUDGRUHV S~EOLFRV EUDVLOHLURV�

/,0,7$d¯(6�&20�*$6726�'(�3(662$/�(�$�/(*,6/$d®2�'(Ç0%,72�1$&,21$/�(0�9,*25

$ /HL &RPSOHPHQWDU Qº ���� GH � GH PDLR GH ����� IRL HGLWDGD SDUDHVWDEHOHFHU QRUPDV GH ILQDQoDV S~EOLFDV� YLVDQGR j UHVSRQVDELOLGDGH QDJHVWmR ILVFDO� 3UHVVXS}H D DomR SODQHMDGD H WUDQVSDUHQWH SDUD SUHYHQLU ULVFRVH FRUULJLU GHVYLRV FDSD]HV GH DIHWDU R HTXLOtEULR GDV FRQWDV S~EOLFDV�(VWDEHOHFH QRUPDV SDUD R FXPSULPHQWR GHPHWDV GH UHVXOWDGR HQWUH UHFHLWDVH GHVSHVDV� OLPLWHV H FRQGLo}HV� QR TXH WDQJH jV ILQDQoDV S~EOLFDV�

$V RUJDQL]Do}HV S~EOLFDV� KLVWRULFDPHQWH� YrP DSOLFDQGR SHUFHQWXDO HOHYD�GR GH VXD UHFHLWD HP JDVWRV FRP SHVVRDO� WDOYH] SRUTXH� GXUDQWH PXLWRWHPSR� WHQKD VLGR R (VWDGR FRQVLGHUDGR R SULQFLSDO HPSUHJDGRU GD SRSX�ODomR� (VVD p D PHQWDOLGDGH TXH DLQGD SUHYDOHFH HPPXLWRV GRV 0XQLFtSLRVEUDVLOHLURV� SULQFLSDOPHQWH QRV GH SHTXHQR SRUWH TXH QmR SHUFHEHP TXHD UHGXomR GHVVHV JDVWRV SRGH OLEHUDU UHFXUVRV SDUD D UHDOL]DomR GH LQYHV�WLPHQWRV� SULQFLSDOPHQWH QDV iUHDV VRFLDLV� VHPSUH WmR FDUHQWHV HP TXDO�TXHU OXJDU GR SDtV�

$ SUHRFXSDomR FRP R YROXPH FUHVFHQWH GRV JDVWRV FRP SHVVRDO ILFRXH[SUHVVD� SHOD SULPHLUD YH]� QD &RQVWLWXLomR GH ����� TXH GHWHUPLQDYD� HPVHX DUW� ��� /HL FRPSOHPHQWDU HVWDEHOHFHUi RV OLPLWHV SDUD DV GHVSHVDV GHSHVVRDO GD 8QLmR� GRV (VWDGRV H GRV 0XQLFtSLRV� (VVD OHL FRPSOHPHQWDU QmRIRL HGLWDGD GXUDQWH VXD YLJrQFLD� R TXH LPSRVVLELOLWRX D DSOLFDomR GD QRUPD�

$ &RQVWLWXLomR GH ���� UHIOHWH D PHVPD SUHRFXSDomR� 'LVS}H HP VHXDUW����� $ GHVSHVD FRP SHVVRDO DWLYR H LQDWLYR GD 8QLmR� GRV (VWDGRV� GR'LVWULWR )HGHUDO H GRV0XQLFtSLRV QmR SRGHUi H[FHGHU RV OLPLWHV HVWDEHOHFLGRVHP OHL FRPSOHPHQWDU�

3RVVLYHOPHQWH SDUD QmR LQFRUUHU QR HUUR GD &RQVWLWXLomR GH ���� TXH� DWpD SURPXOJDomR GD DWXDO� DJXDUGDYD D HGLomR GD OHL FRPSOHPHQWDU DQXQFLDGDHP VHX DUW� ��� R FRQVWLWXLQWH GH ���� IL[RX� QR DUW� �� GR $WR GDV'LVSRVLo}HV &RQVWLWXFLRQDLV 7UDQVLWyULDV ² $'&7� R OLPLWH GDV GHVSHVDV FRPR IXQFLRQDOLVPR S~EOLFR HP ��� GR YDORU GDV UHFHLWDV FRUUHQWHV GD 8QLmR�

&$'(512 ��

��

Page 17: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

GRV (VWDGRV� GR 'LVWULWR )HGHUDO H GRV0XQLFtSLRV� DWp TXH D OHL FRPSOHPHQ�WDU� UHIHULGD QR DUW� ��� GR PHVPR GLSORPD OHJDO� IRVVH SURPXOJDGD�

6XUJH� HQWmR� HP ����� D /HL &RPSOHPHQWDU Qº ��� TXH OLPLWD HP ��� GDUHFHLWD FRUUHQWH RV JDVWRV FRP SHVVRDO UHGX]LQGR� DLQGD PDLV� R SUHYLVWR QRWH[WR FRQVWLWXFLRQDO� $OpP GLVWR� LQWURGX] XPD QRYLGDGH� XPD YH] TXHHVWDEHOHFH SXQLomR SDUD RV HQWHV JRYHUQDPHQWDLV TXH GHVFXPSULUHP RVOLPLWHV QHOD IL[DGRV� DWp TXH D VLWXDomR VH UHJXODUL]H ILFDP YHGDGDV TXDLVTXHUUHYLV}HV� UHDMXVWHV RX DGHTXDo}HV GH UHPXQHUDomR TXH LPSOLTXHP DXPHQWRGH GHVSHVDV�

0HVPR FRP WRGD D OLPLWDomR� RV DEXVRV RX GHVFXLGRV� FRQIRUPH VH TXHLUDGHQRPLQDU� HP UHODomR DRV JDVWRV FRP SHVVRDO FRQWLQXDUDP H[LVWLQGR HOHYDUDP� ILQDOPHQWH� j SHUFHSomR GH TXH VH QmR IRVVHP WRPDGDV SURYLGrQ�FLDV GUiVWLFDV SDUD FRQWHU VHX FUHVFLPHQWR� ORJR DV RUJDQL]Do}HV S~EOLFDVHVWDULDP WUDEDOKDQGR VRPHQWH SDUD FXVWHDU D UHPXQHUDomR GH VHX SHVVRDO�

e QHVVH FHQiULR TXH VmR SXEOLFDGDV� HP � GH MXQKR GH ����� D (PHQGD&RQVWLWXFLRQDO Qº ��� HP �� GH PDLR GH ����� D /HL &RPSOHPHQWDU Qº ��H� HP �� GH PDLR GH ����� D /HL &RPSOHPHQWDU Qº ���� GH 5HVSRQVD�ELOLGDGH )LVFDO� TXH UHYRJD H DPSOLD HVWD ~OWLPD� H p� D VHJXLU� FRPHQWDGDQR TXH VH UHIHUH j GHVSHVD FRP SHVVRDO QR kPELWR PXQLFLSDO�

&RQYpP VDOLHQWDU TXH D /HL GH 5HVSRQVDELOLGDGH )LVFDO PDQWHYH� HP VHXDUW� ��� ,,,� HP UHODomR DRV (VWDGRV H 0XQLFtSLRV� R OLPLWH GH ��� GD UHFHLWDFRUUHQWH OtTXLGD SDUD D GHVSHVD WRWDO FRP SHVVRDO� Mi H[LJLGR SHOD /HL&RPSOHPHQWDU Qº ������ &RPSRVWD GH GH] FDStWXORV� VHUi REMHWR GH QRVVRVFRPHQWiULRV j 6HomR ,, ² 'DV 'HVSHVDV FRP 3HVVRDO� GR &DStWXOR ,9�

1HVVD 6HomR ,, GHILQH�VH GHVSHVD WRWDO FRP SHVVRDO FRPR D VRPD GRV JDVWRVGR 0XQLFtSLR FRP�

x YHQFLPHQWRV RX VDOiULRV GH DWLYRV �VHUYLGRUHV S~EOLFRV LQYHVWLGRV HPFDUJR� IXQomR RX HPSUHJR�� RX PHPEURV GH 3RGHU �3UHIHLWR� 3UHVLGHQWHGH &kPDUD� HQWUH RXWURV��

x YDQWDJHQV GH TXDOTXHU QDWXUH]D� IL[DV H YDULiYHLV �DGLFLRQDLV� JUDWLILFD�o}HV� KRUDV H[WUDV� RX YDQWDJHQV SHVVRDLV��

x SURYHQWRV GH DSRVHQWDGRULD GH LQDWLYRV�x SHQVLRQLVWDV �EHQHILFLiULRV GRV VHUYLGRUHV S~EOLFRV��

&$'(512 ��

��

Page 18: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

x SHVVRDV LQYHVWLGDV HP PDQGDWRV HOHWLYRV �QR FDVR GRV 0XQLFtSLRV� 3UH�IHLWR� 9LFH�3UHIHLWR H 9HUHDGRUHV��

x YDORUHV GH FRQWUDWRV GH WHUFHLUL]DomR GH PmR�GH�REUD� UHIHUHQWHV jVXEVWLWXLomR GH VHUYLGRUHV H HPSUHJDGRV S~EOLFRV� TXH VHUmR FRQWDELOL�]DGRV FRPR RXWUDV GHVSHVDV GH SHVVRDO� 9DOH UHVVDOWDU� D SURSyVLWR� TXHD GHVSHVD FRP D FRQWUDWDomR GH VHUYLoRV GH WHUFHLURV� PHGLGD WDPEpPGHQRPLQDGD SRU PXLWRV GH WHUFHLUL]DomR� SRU DEUDQJHU VHUYLoRV H QmRPmR�GH�REUD� QmR VH HQTXDGUD QDV GHVSHVDV GH SHVVRDO� QD IRUPD SHODTXDO HVWDV IRUDP GHILQLGDV QR DUW� �� H VHX � �º GD /5)� (QWUHWDQWR� R DUW���� GHVVD PHVPD OHL� GHWHUPLQD TXH D GHVSHVD FRP VHUYLoRV GH WHUFHLURVQmR SRGHUi H[FHGHU� HP SHUFHQWXDO GD UHFHLWD FRUUHQWH OtTXLGD� j GRH[HUFtFLR DQWHULRU j GD HQWUDGD HP YLJRU GD /5)� DWp R WpUPLQR GR WHUFHLURH[HUFtFLR VHJXLQWH�

x VXEVtGLRV �GH 3UHIHLWR� 3UHVLGHQWH GD &kPDUD� 6HFUHWiULRV 0XQLFLSDLV�9HUHDGRUHV HWF���

x HQFDUJRV VRFLDLV H FRQWULEXLo}HV UHFROKLGDV jV HQWLGDGHV GH SUHYLGrQFLD�VLVWHPD SUySULR GH 3UHYLGrQFLD 0XQLFLSDO RX ,166��

x VHQWHQoDV MXGLFLDLV UHIHUHQWHV DR SHUtRGR GH DSXUDomR H GHQWUR GR OLPLWHGH FDGD 3RGHU RX yUJmR� FRQIRUPH SUHFHLWXD R DUW� ���

(P FRQWUDSDUWLGD� QDPHVPD 6HomR ,,� H[FOXHP�VH GR F{PSXWR GDV GHVSHVDVFRP SHVVRDO DTXHODV GHFRUUHQWHV�

x GH LQGHQL]DomR SRU GHPLVVmR GH VHUYLGRUHV RX HPSUHJDGRV�x GH LQFHQWLYRV j GHPLVVmR YROXQWiULD�x GD DSOLFDomR GR GLVSRVWR QR LQFLVR ,, GR � �º GR DUW� �� GD &RQVWLWXLomR

)HGHUDO�x GH GHFLVmR MXGLFLDO� UHIHUHQWHV DR SHUtRGR DQWHULRU DR GD DSXUDomR�

FRQIRUPH SUHFHLWXD R � �º GR DUW� ���x GDV DSRVHQWDGRULDV FRQFHGLGDV SHOD $GPLQLVWUDomR� TXDQGR FXVWHDGDV

SRU IXQGR HVSHFtILFR IRUPDGR SRU UHFXUVRV SURYHQLHQWHV�² GD DUUHFDGDomR GH FRQWULEXLo}HV GRV VHJXUDGRV�² GD FRPSHQVDomR ILQDQFHLUD GH TXH WUDWD R � �º GR DUW� ��� GD

&RQVWLWXLomR )HGHUDO� UHJXODPHQWDGR SHOD /HL Qº ������ GH � GH PDLRGH �����

² GDV GHPDLV UHFHLWDV GLUHWDPHQWH DUUHFDGDGDV SRU IXQGR YLQFXODGR jSUHYLGrQFLD GR VHUYLGRU� LQFOXVLYH R SURGXWR GD DOLHQDomR GH EHQV�GLUHLWRV H DWLYRV� H VHX VXSHUiYLW ILQDQFHLUR�

&$'(512 ��

��

Page 19: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

e LPSRUWDQWH OHPEUDU TXH VHUi FRQVLGHUDGR QXOR GH SOHQR GLUHLWR R DWR TXHSURYRFDU DXPHQWR GD GHVSHVD FRP SHVVRDO VHP REVHUYDU�

x OLPLWH OHJDO GH FRPSURPHWLPHQWR DSOLFDGR jV GHVSHVDV FRP SHVVRDOLQDWLYR� SUHYLVWR QR ��º GR DUW� �º GD /HL Qº ������ GH �� GH QRYHPEURGH���� ����GD UHFHLWD FRUUHQWH OtTXLGD GR0XQLFtSLR HPFDGD H[HUFtFLRILQDQFHLUR��

x RV GLVSRVLWLYRV GR DUW� ��� TXH FRQVXEVWDQFLDP RV GRFXPHQWRV TXHGHYHP DFRPSDQKDU D FULDomR� D H[SDQVmR RX R DSHUIHLoRDPHQWR GH DomRJRYHUQDPHQWDO TXH DFDUUHWH DXPHQWR GH GHVSHVD� H GR DUW� ��� TXHGHILQH GHVSHVD REULJDWyULD GH FDUiWHU FRQWLQXDGR FRPR D GHVSHVD FRU�UHQWH GHULYDGD GH OHL� PHGLGD SURYLVyULD RX DWR DGPLQLVWUDWLYR QRUPDWLYRTXH IL[H� SDUD R HQWH� D REULJDomR OHJDO GH VXD H[HFXomR SRU XP SHUtRGRVXSHULRU D GRLV H[HUFtFLRV� DPERV RV DUWLJRV GD /HL GH 5HVSRQVDELOLGDGH)LVFDO�

x LQFLVR ;,,, GR DUW� �� GD &RQVWLWXLomR )HGHUDO� TXH SURtEH D YLQFXODomRRX HTXLSDUDomR GH TXDLVTXHU HVSpFLHV UHPXQHUDWyULDV SDUD HIHLWR GHUHPXQHUDomR GH SHVVRDO GR VHUYLoR S~EOLFR�

x � �º GR DUW���� GD &RQVWLWXLomR )HGHUDO� VHJXQGR R TXDO Vy SRGHUmR VHUFRQFHGLGRV YDQWDJHQV RX DXPHQWRV GH UHPXQHUDomR� FULDGRV FDUJRV�HPSUHJRV H IXQo}HV� DOWHUDGD D HVWUXWXUD GH FDUUHLUDV� DGPLWLGR RXFRQWUDWDGR SHVVRDO D TXDOTXHU WtWXOR SHORV yUJmRV H HQWLGDGHV GD DGPLQLV�WUDomR GLUHWD H LQGLUHWD� LQFOXVLYH IXQGDo}HV LQVWLWXtGDV H PDQWLGDV SHORSRGHU S~EOLFR� VH KRXYHU SUpYLD GRWDomR RUoDPHQWiULD VXILFLHQWH SDUDDWHQGHU jV SURMHo}HV GH GHVSHVD GH SHVVRDO H DRV DFUpVFLPRV GHODVGHFRUUHQWHV H DXWRUL]DomR HVSHFtILFD QD /HL GH 'LUHWUL]HV 2UoDPHQWiULDV�UHVVDOYDGDV DV HPSUHVDV S~EOLFDV H DV VRFLHGDGHV GH HFRQRPLD PLVWD�

x SUD]R GH ��� GLDV DQWHULRUHV DR ILQDO GH PDQGDWR GR WLWXODU GR UHVSHFWLYR3RGHU RX yUJmR� UHIHULGR QR DUW� �� SDUD D H[SHGLomR GH DWR TXH UHVXOWHHP DXPHQWR GDV GHVSHVDV FRP SHVVRDO�

$ HQWUHJD GRV UHFXUVRV ILQDQFHLURV FRUUHVSRQGHQWHV j GHVSHVD WRWDO FRPSHVVRDO SRU 3RGHU H yUJmR VHUi UHVXOWDQWH GD DSOLFDomR GRV SHUFHQWXDLV GH�� SDUD R /HJLVODWLYR H ��� SDUD R ([HFXWLYR� GHILQLGRV QR DUW� �� GD /HLGH 5HVSRQVDELOLGDGH )LVFDO RX DTXHOHV IL[DGRV QD /HL GH 'LUHWUL]HV 2UoD�PHQWiULDV�

(P UHODomR DR SHUFHQWXDO HVWDEHOHFLGR SDUD R /HJLVODWLYR� D (PHQGD &RQV�WLWXFLRQDO Qº ��� TXH HQWUDUi HP YLJRU HP �º GH MDQHLUR GH ����� HVWDEHOHFH

&$'(512 ��

��

Page 20: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

TXH DV GHVSHVDV GD &kPDUD ILFDUmR OLPLWDGDV D XP SHUFHQWXDO GHWHUPLQDGR�FRPEDVH QD SRSXODomR GR0XQLFtSLR H DSOLFDGR j VRPDGD UHFHLWD WULEXWiULDH jV RULXQGDV GDV WUDQVIHUrQFLDV �DSHQDV DV SUHYLVWDV QR ��º GR DUW� ��� HQR DUW���� GD &RQVWLWXLomR )HGHUDO�� HIHWLYDPHQWH UHDOL]DGDV QR H[HUFtFLRDQWHULRU�

'H DFRUGR FRP R � �º GR DUW� ���$ GD UHIHULGD (PHQGD� D &kPDUD0XQLFLSDOQmR SRGHUi JDVWDUPDLV GH ���GR YDORU DOFDQoDGR� QRV WHUPRV SUHFHLWXDGRVQR SDUiJUDIR DFLPD� FRP D IROKD GH SDJDPHQWR GH VHUYLGRUHV H R VXEVtGLRGH YHUHDGRUHV�

2 FXPSULPHQWR GRV OLPLWHV HVWDEHOHFLGRV QR DUW��� ���� GDV UHFHLWDVFRUUHQWHV OtTXLGDV� H QR DUW� �� ���� SDUD R 3RGHU ([HFXWLYR H �� SDUD R3RGHU /HJLVODWLYR� VHUi YHULILFDGR D FDGD TXDGULPHVWUH� GH DFRUGR FRP R DUW���� 6H QHVVD YHULILFDomR ILFDU FRQVWDWDGR TXH D GHVSHVD WRWDO FRP SHVVRDOH[FHGHX ��� GR OLPLWH� R TXH HTXLYDOH D ��� GD UHFHLWD FRUUHQWH OtTXLGD�ILFDUmR YHGDGRV DR 3RGHU ([HFXWLYR� DR /HJLVODWLYR H DR 7ULEXQDO GH &RQWDV0XQLFLSDO� TXH WLYHUHP LQFRUULGR HP H[FHVVR�

x FRQFHGHU YDQWDJHP� DXPHQWR� UHDMXVWH RX DGHTXDomR GH UHPXQHUDomRD TXDOTXHU WtWXOR� FRP H[FHomR GR TXH IRU HVWDEHOHFLGR HP VHQWHQoDMXGLFLDO� GHWHUPLQDomR OHJDO RX FRQWUDWXDO� H GD UHYLVmR DQXDO SUHYLVWD QRLQFLVR ; GR DUW� �� GD &RQVWLWXLomR )HGHUDO�

x FULDU FDUJR� HPSUHJR RX IXQomR�x DOWHUDU D HVWUXWXUD GH FDUUHLUD� LPSOLFDQGR DXPHQWR GH GHVSHVD�x SURYHU FDUJR S~EOLFR� DGPLWLU RX FRQWUDWDU SHVVRDO D TXDOTXHU WtWXOR� D

QmR VHU HP GHFRUUrQFLD GH DSRVHQWDGRULD RX IDOHFLPHQWR GH VHUYLGRU GDViUHDV GH HGXFDomR H VD~GH�

x FRQWUDWDU KRUD H[WUD� FRP H[FHomR GD GHFRUUHQWH GH FRQYRFDomR H[WUDRU�GLQiULD GR &RQJUHVVR 1DFLRQDO SHOR 3UHVLGHQWH GD 5HS~EOLFD� SHORV3UHVLGHQWHV GD &kPDUD GRV 'HSXWDGRV H GR 6HQDGR )HGHUDO� RX DUHTXHULPHQWR GD PDLRULD GRV PHPEURV GH DPEDV DV FDVDV� HP FDVR GHXUJrQFLD H LQWHUHVVH S~EOLFR UHOHYDQWH� ([FHWXDP�VH� DLQGD� DV VLWXDo}HVSUHYLVWDV QD /HL GH 'LUHWUL]HV 2UoDPHQWiULDV GH FDGD 0XQLFtSLR�

6HPSUH TXH RV 3RGHUHV ([HFXWLYR H /HJLVODWLYR 0XQLFLSDLV XOWUDSDVVDUHP RVOLPLWHV HVWDEHOHFLGRV SDUD D GHVSHVD WRWDO FRP VHX SHVVRDO� PHVPR TXHWHQKDP REHGHFLGR jV UHVWULo}HV FRQVWDQWHV GR DUW� ��� UHFpP�FRPHQWDGR�FRQWDUmR FRP GRLV TXDGULPHVWUHV SDUD HOLPLQDU HVVH H[FHVVR� QD SURSRUomR

&$'(512 ��

��

Page 21: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

GH� SHOR PHQRV� XP WHUoR SDUD R SULPHLUR H GRLV WHUoRV SDUD R VHJXQGR�GHYHQGR DGRWDU� HQWUH RXWUDV� DV VHJXLQWHV SURYLGrQFLDV�

x UHGXomR� HP SHOR PHQRV ���� GDV GHVSHVDV FRP FDUJRV HP FRPLVVmR HIXQo}HV GH FRQILDQoD�

x H[RQHUDomR GH VHUYLGRUHV QmR�HVWiYHLV� RX VHMD� DTXHOHV DGPLWLGRV QDDGPLQLVWUDomR GLUHWD� DXWiUTXLFD H IXQGDFLRQDO� VHP FRQFXUVR S~EOLFR GHSURYDV RX GH SURYDV H WtWXORV� DSyV R GLD � GH RXWXEUR GH ����� DWp R GLD� GH RXWXEUR GH ����� DRV TXDLV QmR VH DSOLFD D LQGHQL]DomR SUHYLVWD QR��º GR DUW� ��� GD &RQVWLWXLomR )HGHUDO� 1HVWH FDVR� DR UHVFLQGLU VHXVFRQWUDWRV GH WUDEDOKR� FDEHUi j $GPLQLVWUDomR SDJDU WRGDV DV YHUEDVUHVFLVyULDV� LQFOXVLYH D PXOWD GH ��� VREUH R )XQGR GH *DUDQWLD SRU7HPSR GH 6HUYLoR� TXDQGR IRU R FDVR�2V FRQWUDWRV GRV GHPDLV VHUYLGRUHVDGPLWLGRV� WDPEpP VHP FRQFXUVR S~EOLFR� DSyV D SURPXOJDomR GD&RQVWLWXLomR KRMH HP YLJRU� VmR FRQVLGHUDGRV QXORV GH SOHQR GLUHLWR�FDEHQGR j $GPLQLVWUDomR DSHQDV UHVVDUFLU R VHUYLGRU SHORV GLDV WUDED�OKDGRV�

6H DV PHGLGDV LQGLFDGDV QRV GRLV LWHQV DFLPD QmR IRUHP VXILFLHQWHV SDUDDVVHJXUDU R FXPSULPHQWR GRV OLPLWHV HVWDEHOHFLGRV SDUD RV JDVWRV FRPSHVVRDO� R 0XQLFtSLR WHUi TXH UHFRUUHU j H[RQHUDomR GH VHUYLGRU HVWiYHO�GHVGH TXH DWR QRUPDWLYR GH LQLFLDWLYD GH FDGD XP GRV 3RGHUHV HVSHFLILTXHD DWLYLGDGH IXQFLRQDO H R yUJmR RX D XQLGDGH DGPLQLVWUDWLYD REMHWR GDUHGXomR GH SHVVRDO�

e QHFHVViULR OHPEUDU� D HVVD DOWXUD� TXH R DUW� ��� GD &RQVWLWXLomR )HGHUDO Gi�DLQGD� DV VHJXLQWHV RULHQWDo}HV HP UHODomR j GHPLVVmR GH VHUYLGRU HVWiYHO�

x VHUYLGRU HVWiYHO TXH SHUGHU R FDUJR HP GHFRUUrQFLD GH UHGXomR GHGHVSHVDV FRPSHVVRDO SDUD DWHQGHU DR HVWDEHOHFLGR QD OHJLVODomR HPYLJRUIDUi MXV j LQGHQL]DomR FRUUHVSRQGHQWH D XP PrV GH UHPXQHUDomR SRUDQR GH VHUYLoR�

x FDUJR REMHWR GD UHGXomR VHUi FRQVLGHUDGR H[WLQWR� SURLELGD� SRU TXDWURDQRV� D FULDomR GH FDUJR� HPSUHJR RX IXQomR FRP DWULEXLo}HV LJXDLV RXDVVHPHOKDGDV�

$V QRUPDV JHUDLV SDUD D SHUGD GH FDUJR S~EOLFR SRU H[FHVVR GH GHVSHVDIRUDP FRQVXEVWDQFLDGDV QD /HL )HGHUDO Qº ������ GH �� GH MXQKR GH �����VHJXQGR D TXDO R DWR QRUPDWLYR Mi PHQFLRQDGR QHVWH GRFXPHQWR GHYHUiHVSHFLILFDU�

&$'(512 ��

��

Page 22: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

x YROXPH GH UHFXUVRV HFRQRPL]DGR H R Q~PHUR GH VHUYLGRUHV D VHUHPH[RQHUDGRV�

x D DWLYLGDGH IXQFLRQDO GR VHUYLGRU H R yUJmR REMHWR GH UHGXomR GH SHVVRDO�x FULWpULR JHUDO LPSHVVRDO SDUD LGHQWLILFDU RV VHUYLGRUHV HVWiYHLV D VHUHP

GHVOLJDGRV GRV UHVSHFWLYRV FDUJRV �HVFROKHU HQWUHPHQRU WHPSR GH VHUYLoRS~EOLFR� PDLRU UHPXQHUDomR H PHQRU LGDGH� FRPSOHPHQWDQGR� TXDQGRKRXYHU QHFHVVLGDGH� FRP PHQRU Q~PHUR GH GHSHQGHQWHV��

x RV FULWpULRV H DV JDUDQWLDV HVSHFLDLV HVFROKLGRV SDUD LGHQWLILFDU RV VHUYLGR�UHV HVWiYHLV TXH� HP GHFRUUrQFLD GDV DWULEXLo}HV GH VHX FDUJR HIHWLYR�GHVHQYROYDP DWLYLGDGHV H[FOXVLYDV GH (VWDGR� FDVR HP TXH D H[RQHUDomRVy RFRUUHUi TXDQGR� SHORPHQRV� ���GRV GHPDLV FDUJRV GR yUJmR REMHWRGD UHGXomR GH SHVVRDO WLYHUHP VLGR HOLPLQDGRV� &DGD DWR UHGX]LUi HP�QR Pi[LPR� ��� R Q~PHUR GH VHUYLGRUHV� TXH GHVHQYROYDP DWLYLGDGHVH[FOXVLYDV GH (VWDGR�

9ROWDQGR DR WH[WR GD /HL GH 5HVSRQVDELOLGDGH )LVFDO� R ��º GR DUW� �� Gi�DR JHVWRU� DV VHJXLQWHV DOWHUQDWLYDV SDUD DWLQJLU R REMHWLYR GH UHGX]LU GHVSHVDVFRP SHVVRDO� H[WLQomR GH FDUJRV HP FRPLVVmR RX IXQomR JUDWLILFDGD�UHGXomR GRV YDORUHV D HOHV DWULEXtGRV� SRVVLELOLGDGH GH UHGX]LU� WHPSRUDULD�PHQWH� D MRUQDGD GH WUDEDOKR GR TXDGUR GH SHVVRDO� FRP D FRUUHVSRQGHQWHDGHTXDomR GRV YHQFLPHQWRV j QRYD FDUJD KRUiULD�

(QFHUUDQGR RV FRPHQWiULRV D UHVSHLWR GDV GHVSHVDV FRP SHVVRDO� UHVWDOHPEUDU TXH D /5) HVWDEHOHFH WUrV WLSRV GH VDQomR SDUD R HQWH S~EOLFR FXMDGHVSHVD WRWDO FRP SHVVRDO H[FHGHU R OLPLWH QR SULPHLUR TXDGULPHVWUH GR~OWLPR DQR GR PDQGDWR GRV WLWXODUHV GH 3RGHU �3UHIHLWR H 3UHVLGHQWH GH&kPDUD�� (VVDV VDQo}HV VmR LPHGLDWDPHQWH DSOLFiYHLV� VH D UHGXomR H[LJLGDQmR IRU DOFDQoDGD QR SUD]R HVWDEHOHFLGR H HQTXDQWR SHUGXUDU R H[FHVVR�6mR DV VHJXLQWHV DV SURLELo}HV�

x UHFHEHU WUDQVIHUrQFLDV YROXQWiULDV�x REWHU JDUDQWLD� GLUHWD RX LQGLUHWD� GH RXWUR HQWH JRYHUQDPHQWDO�x FRQWUDWDU RSHUDo}HV GH FUpGLWR� UHVVDOYDGDV DV GHVWLQDGDV DR ILQDQFLD�

PHQWR GD GtYLGD PRELOLiULD H DV TXH YLVHP j UHGXomR GDV GHVSHVDV FRPSHVVRDO�

$OpP GHVVDV VDQo}HV GLUHWDPHQWH YLQFXODGDV jV GHVSHVDV GH SHVVRDO H DRVOLPLWHV H PHGLGDV SUHYLVWRV QD /5) GLVFLSOLQDQGR R DVVXQWR� DSOLFDP�VH jVLQIUDo}HV GRV GLVSRVLWLYRV GHVVD /HL DV SXQLo}HV FDEtYHLV GR 'HFUHWR�OHL Qº�������� ² &yGLJR 3HQDO ² GD /HL Qº ��������� GR 'HFUHWR�OHL Qº �������

&$'(512 ��

��

Page 23: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

GD /HL Qº �������� H GDV GHPDLV QRUPDV SHUWLQHQWHV �DUW� �� GD /& ��������² /5)�� FRP DV DOWHUDo}HV LQWURGX]LGDV SHOD /HL Qº ������� GH �� GH RXWXEURGH �����

$d¯(6�,03$&7$17(6�3$5$�$�5('8d®2�'$6�'(63(6$6�&203(662$/

&RP R REMHWLYR GH DX[LOLDU DV RUJDQL]Do}HV S~EOLFDV QR DWHQGLPHQWR jVH[LJrQFLDV FRQWLGDV QD /HL GH 5HVSRQVDELOLGDGH )LVFDO HP UHODomR j UHGXomRGRV JDVWRV FRP SHVVRDO� SURFXUDPRV LGHQWLILFDU� GHQWUH DV WpFQLFDV GH JHVWmRGH UHFXUVRV KXPDQRV� DTXHODV TXH� HP QRVVD RSLQLmR� SURGX]LULDP LPSDFWRPDLV SURIXQGR QHVVH SURFHVVR�

6HOHFLRQDPRV� GHVVD IRUPD� DOJXQV DVSHFWRV TXH QRV SDUHFHUDP PDLVUHSUHVHQWDWLYRV GD UHDOLGDGH GDV LQVWLWXLo}HV S~EOLFDV� QD HVIHUD PXQLFLSDO�XWLOL]DQGR�RV FRPR EDVH SDUD QRVVRV FRPHQWiULRV�

3URFXUDPRV HQIDWL]DU� QR HQWDQWR� QmR D PHUD UHGXomR GH GHVSHVDV FRPSHVVRDO FRPR XP ILP HP VLPHVPD� H VLP D LPSRUWkQFLD TXH R SODQHMDPHQWRGDV Do}HV GH UHFXUVRV KXPDQRV DVVXPH� D SDUWLU GD SXEOLFDomR GD /HL&RPSOHPHQWDU Qº ��������� SDUD R DWLQJLPHQWR GH PDLRU HILFLrQFLD�HILFiFLD H SURGXWLYLGDGH QDV RUJDQL]Do}HV S~EOLFDV�

5HYLVmR GD /HJLVODomR /RFDO H 5HGXomR GH 'HVSHVDV FRP 3HVVRDO

/HJLVODomR (VWDWXWiULD

8PD GDV Do}HV PDLV LPSDFWDQWHV HP TXDOTXHU SURJUDPD GH UHGXomR GHGHVSHVDV FRP SHVVRDO QR kPELWR PXQLFLSDO p� VHP G~YLGD DOJXPD� D UHYLVmRGD OHJLVODomR ORFDO UHODWLYD DR SHVVRDO HVWDWXWiULR� 1D YHUGDGH� HVVH GHYH VHUXP GRV SULPHLURV SDVVRV QHVVH VHQWLGR�

2 0XQLFtSLR� TXH DGRWD R UHJLPH HVWDWXWiULR� VHJXQGR 0DULD 7HUHVD &DUR�OLQD GH 6RX]D *RXYHLD�� UHJXOD D YLGD IXQFLRQDO GH VHXV VHUYLGRUHV SRU XPD

&$'(512 ��

��

� *289(,$� 0DULD 7� &DUROLQD GH 6RX]D� )XQGDPHQWRV GR 5HJLPH GH 3HVVRDO LQ$GPLQLVWUDomR GH 5HFXUVRV +XPDQRV� 5LR GH -DQHLUR� ,%$0�6200$ ² %'0*� �����S����

Page 24: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

UHODomR GH QDWXUH]D LQVWLWXFLRQDO� DEULJDGD SRU OHL SUySULD� DOKHLD j OHJLVODomRWUDEDOKLVWD� QmR VHQGR DSOLFiYHLV� GHVVH PRGR� DV QRUPDV GHVVD ~OWLPD�

��� ,VVR VLJQLILFD TXH R VHUYLGRU VH HQFRQWUD GHEDL[R GH XPD VLWXDomROHJDO� HVWDWXWiULD� TXH QmR p SURGX]LGD PHGLDQWH DFRUGR GH YRQWDGHV�PDV LPSRVWD XQLODWHUDOPHQWH SHOR (VWDGR� ILFDQGR� SRU HVWD UD]mR� DVQRUPDV HVWDWXWiULDV VXVFHWtYHLV GH VHU� D TXDOTXHU WHPSR� DOWHUDGDVSHOR 0XQLFtSLR� VHP TXH R VHUYLGRU SRVVD VH RSRU j PXGDQoD GDVFRQGLo}HV GH SUHVWDomR GH VHUYLoR� GR VLVWHPD GH UHWULEXLomR� GRVGLUHLWRV H YDQWDJHQV� GRV GHYHUHV� REULJDo}HV H OLPLWDo}HV� EHP FRPRGDV UHVSHFWLYDV SHQDOLGDGHV� 2 0XQLFtSLR Vy QmR SRGH PRGLILFDUDTXHODV QRUPDV TXH VmR RULXQGDV GH JDUDQWLDV FRQVWLWXFLRQDLV�

(P UHVXPR�

R 0XQLFtSLR� DVVLP FRPR DV GHPDLV HVIHUDV GD )HGHUDomR� QmR DMXVWDFRQGLo}HV GH WUDEDOKR FRP VHXV VHUYLGRUHV� PDV� DR FRQWUiULR� IL[D�XQLODWHUDOPHQWH� VHXV GLUHLWRV H GHYHUHV� $ ~QLFD PDQLIHVWDomR GHYRQWDGH GR VHUYLGRU RFRUUH QR DWR GD SRVVH� TXDQGR DFHLWD DV FRQ�GLo}HV LPSRVWDV SHOR 3RGHU 3~EOLFR�

e ERP OHPEUDU TXH R 0XQLFtSLR p DXW{QRPR H FRPSHWHQWH SDUD GLVFLSOL�QDU D YLGD IXQFLRQDO GRV VHUYLGRUHV TXH VH HQFRQWUDP VRE D pJLGH GR HVWDWXWRORFDO� GHVGH TXH FXPSUD RV PDQGDPHQWRV FRQWLGRV QD &RQVWLWXLomR)HGHUDO�

(VVD DXWRQRPLD� VH PDO XWLOL]DGD HP 0XQLFtSLRV RQGH SUHYDOHFH R UHJLPHHVWDWXWiULR� SRGH UHVXOWDU HPXPD OHJLVODomR RQHURVD SDUD RV FRIUHV S~EOLFRV�,VVR RFRUUH TXDQGR HOHV FULDP� LQGLVFULPLQDGDPHQWH� JUDWLILFDo}HV H DGLFLR�QDLV LQFRPSDWtYHLV FRP R GLVSRVWR QD &RQVWLWXLomR )HGHUDO RX FRP DMXULVSUXGrQFLD H D GRXWULQD HP YLJRU� RX PHVPR FRP R ERP VHQVR�

5HFRPHQGD�VH TXH� HP UHODomR j OHJLVODomR HVWDWXWiULD� R 0XQLFtSLR VHDWHQKD jV YDQWDJHQV SUHYLVWDV H[SOLFLWDPHQWH SDUD RV VHUYLGRUHV S~EOLFRV�QD SUySULD &RQVWLWXLomR )HGHUDO �YDOH QRWDU TXH R DUW���� ��º� HVWHQGH DRVRFXSDQWHV GH FDUJRV S~EOLFRV DOJXQV GRV GLUHLWRV SUHYLVWRV QR DUW��º SDUD RVWUDEDOKDGRUHV XUEDQRV H UXUDLV��

&DVR HVVD OHJLVODomR FRQWHPSOH YDQWDJHQV GLYHUVDV GDV DVVHJXUDGDV FRQV�WLWXFLRQDOPHQWH� FRQYpP TXH R &KHIH GR ([HFXWLYR WRPH D LQLFLDWLYD GH

&$'(512 ��

��

Page 25: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

EXVFDU VXSULPL�ODV� DWUDYpV GH SURMHWR GH OHL HQFDPLQKDGR j &kPDUD 0XQL�FLSDO� &RP LVVR� FHUWDPHQWH FRQWULEXLUi SDUD D UHGXomR GDV GHVSHVDV FRPSHVVRDO�

3DUD LPSODQWDU WDO PHGLGD� GHYH�VH FRQVLGHUDU� HQWUHWDQWR� D GLIHUHQoD HQWUHGRLV WLSRV GH YDQWDJHQV�

x YDQWDJHQV FRPSDWtYHLV FRP R RUGHQDPHQWR FRQVWLWXFLRQDO HP YLJRU ²HVVH WLSR SRGH VHU VXSULPLGR� GH DFRUGR FRP R MXt]R GH RSRUWXQLGDGH HFRQYHQLrQFLD GD $GPLQLVWUDomR� UHVSHLWDGRV RV GLUHLWRV DGTXLULGRV GX�UDQWH D YLJrQFLD GD OHJLVODomR UHYRJDGD� QRV WHUPRV GR DUW��º� LQFLVR ;;;9,GD &RQVWLWXLomR )HGHUDO� (P VtQWHVH� D PHGLGD OHJDO GH UHGXomR GDYDQWDJHP RX EHQHItFLR Vy YDOHUi SDUD R IXWXUR� SRLV QmR SRGH VHUUHWURDWLYD H QmR UHGX]LUi YHQFLPHQWRV H QHP SUHMXGLFDUi RXWURV GLUHLWRVDGTXLULGRV�

x YDQWDJHQV FRQFHGLGDV HP GHVDFRUGR FRP R RUGHQDPHQWR FRQVWLWXFLRQDOHP YLJRU ² GHYHP VHU H[WLQWDV� YH] TXH FDUHFHP GH HILFiFLD HP UD]mR GRSULQFtSLR GH VXSUHPDFLD GDV QRUPDV FRQVWLWXFLRQDLV� 7DLV YDQWDJHQV QmRJHUDP GLUHLWRV H REULJDo}HV�

0XLWDV YH]HV D $GPLQLVWUDomR LQVWLWXL YDQWDJHQV� QD WHQWDWLYD GH PLQLPL]DUD GHIDVDJHP H[LVWHQWH HQWUH RV VDOiULRV SUDWLFDGRV SHOR PHUFDGR GH WUDEDOKRH RV YHQFLPHQWRV SDJRV SHOD 0XQLFLSDOLGDGH D GHWHUPLQDGDV FDWHJRULDVIXQFLRQDLV� 1HVVHV FDVRV� HP YH] GH UHVROYHU R SUREOHPD� UHDOL]DQGR HVWXGRVWpFQLFRV SDUD DYHULJXDU DV GLVSDULGDGHV H FRUULJLU DV GLVWRUo}HV GH UHPXQH�UDomR H[LVWHQWHV� R 0XQLFtSLR DFDED FULDQGR XP QRYR SUREOHPD DR FRQFH�GHU HVVDV YDQWDJHQV� LQLFLDOPHQWH D JUXSRV GH VHUYLGRUHV TXH� HP IXQomR GRWUDEDOKR TXH UHDOL]DP� SRVVXHP PDLRU SRGHU GH SUHVVmR H EDUJDQKD H�SRVWHULRUPHQWH� DRV GHPDLV JUXSRV� HP UD]mR GD UHSHUFXVVmR QHJDWLYD TXHWDO DWLWXGH GLVFULPLQDGRUD SURYRFD�

(VVD SUiWLFD SDUHFH Mi HVWDU HQUDL]DGD QD FXOWXUD GR VHWRU S~EOLFR� TXHFRVWXPD ROKDU DV FRLVDV GH IRUPD IUDJPHQWDGD� VHP SHUFHEHU R WRGR� 2VDGLFLRQDLV YmR VHQGR FRQFHGLGRV� VHP TXH VXD IRQWH GH FXVWHLR VHMDGHWHUPLQDGD H VHP TXH VH FDOFXOHP VHXV LPSDFWRV QD GHVSHVD FRP SHVVRDO�

2EMHWLYDQGR DX[LOLDU RV 0XQLFtSLRV TXH GHVHMDP UDFLRQDOL]DU D OHJLVODomRUHODWLYD DR SHVVRDO HVWDWXWiULR� H[DPLQDPRV DOJXQV HVWDWXWRV GH VHUYLGRUHVPXQLFLSDLV H UHWLUDPRV GHOHV DGLFLRQDLV� JUDWLILFDo}HV H RXWUDV YDQWDJHQVPDLV IUHT�HQWHPHQWH HQFRQWUDGRV� DUURODQGR�RV� DGLDQWH� VHJXLGRV GH DO�

&$'(512 ��

��

Page 26: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

JXQV FRPHQWiULRV H RULHQWDo}HV QR VHQWLGR GH UHGX]LU DV GHVSHVDV FRPSHVVRDO�

$GLFLRQDO SRU 7HPSR GH 6HUYLoR

2 $GLFLRQDO SRU 7HPSR GH 6HUYLoR� FRQFHGLGR GH IRUPD D SUHPLDU R WHPSRGH WUDEDOKR SUHVWDGR j RUJDQL]DomR SHOR VHUYLGRU� p R PDLV SUHVHQWH QRVHVWDWXWRV H[DPLQDGRV� (VWH DGLFLRQDO p FRQFHGLGR SRU OLEHUDOLGDGH GR*RYHUQR 0XQLFLSDO� HPERUD VHMD FRPSDWtYHO FRP R RUGHQDPHQWR OHJDO HPYLJRU� $SOLFD�VH D HOH� SRUWDQWR� R SURFHGLPHQWR Mi PHQFLRQDGR QD SiJLQDDQWHULRU�

6H SRU WUDGLomR R ([HFXWLYR GHFLGLU SHOD VXD PDQXWHQomR� RXWUR DVSHFWRGHYH VHU TXHVWLRQDGR� R IDWR GH DOJXQV HVWDWXWRV R FRQFHGHUHP� SRU WHPSRGH HIHWLYR H[HUFtFLR SUHVWDGR DR VHUYLoR S~EOLFR HP JHUDO� LQFOXVLYH DRHVWDGXDO� DR IHGHUDO RX DR GH RXWUR 0XQLFtSLR�

$ FRQWDJHP GR WHPSR GH VHUYLoR UHDOL]DGD GH IRUPD DEUDQJHQWH p XPDFRQWUDGLomR� Mi TXH HVVH DGLFLRQDO IRL FRQFHELGR SDUD SUHPLDU R WHPSRGHGLFDGR SHOR VHUYLGRU D XPD PHVPD LQVWLWXLomR� (P RXWUDV SDODYUDV� QRFDVR GRV0XQLFtSLRV� REMHWLYDQGR UHFRPSHQVDU DTXHOHV TXH SHUPDQHFHUDPD VHX VHUYLoR H� SRU LVVR� DGTXLULUDP H[SHULrQFLD H FRQKHFLPHQWR HP$GPLQLVWUDomR 0XQLFLSDO�

6H D OHJLVODomR ORFDO HVWDEHOHFHU HVVH DGLFLRQDO� QDGD LPSHGH TXH VHMDPRGLILFDGD� HVWDEHOHFHQGR�VH DSHQDV R F{PSXWR GR WHPSR GH HIHWLYRVHUYLoR DR 0XQLFtSLR� UHVSHLWDGR R GLUHLWR DGTXLULGR DR UHJLPH GD OHLDQWHULRU�

3URJUHVVmR

$R FRQWUiULR GR TXH VH Yr HP PXLWDV OHJLVODo}HV PXQLFLSDLV� R LQVWLWXWR GDSURJUHVVmR ² SDVVDJHP GR VHUYLGRU GH XP SDGUmR GH YHQFLPHQWR SDUD RXWURLPHGLDWDPHQWH VXSHULRU� GHQWUR GD IDL[D GH YHQFLPHQWRV GD FODVVH D TXHSHUWHQFH ² GHYH VHU FRQFHGLGR QmR DXWRPDWLFDPHQWH� PDV DWUDYpV GDDYDOLDomR GR GHVHPSHQKR�

&$'(512 ��

��

Page 27: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

4XDQGR D SURJUHVVmR p DXWRPiWLFD� QmR JXDUGDQGR TXDOTXHU UHODomR FRPR GHVHPSHQKR QR WUDEDOKR� R 0XQLFtSLR DFDED UHIRUoDQGR �H QmR GHVHV�WLPXODQGR� FRPR VHULD GHVHMiYHO� FRPSRUWDPHQWRV LQDGHTXDGRV HP VHXVVHUYLGRUHV HVWDWXWiULRV� WDLV FRPR� DFRPRGDomR� GHVFDVR� GHVPRWLYDomR�GHVDWXDOL]DomR HWF�

$OpP GD REULJDWRULHGDGH GH XP ERP UHVXOWDGR� HP DYDOLDo}HV SHULyGLFDVGH GHVHPSHQKR� GHYH VHU OHJDOPHQWH SUHYLVWR RXWUR UHTXLVLWR SDUD HIHLWRGH SURJUHVVmR QRV 0XQLFtSLRV� D QHFHVVLGDGH GH HVWXGR SURVSHFWLYR GDVGLVSRQLELOLGDGHV ILQDQFHLUDV IXWXUDV GH IRUPD D HYLWDU TXH R 0XQLFtSLRFKHJXH jV VLWXDo}HV�OLPLWH SUHYLVWDV QD /5)�

(P SULPHLUR OXJDU� FRP HVVD REULJDWRULHGDGH Vy VH FRQFHGHP SURJUHVV}HVPHUHFLGDV H� DVVLP VH HVWLPXOD D SURGXWLYLGDGH� HILFLrQFLD H HFRQRPLFLGDGHQR WUDEDOKR� HYLWDQGR JDVWRV GHVQHFHVViULRV� (P VHJXQGR OXJDU� FRP RFRQGLFLRQDPHQWR OHJDO DR HVWXGR SURVSHFWLYR GD GLVSRQLELOLGDGH ILQDQFHLUDIXWXUD �SUHYLV}HV� SURMHo}HV H VLPXODo}HV�� DV SURJUHVV}HV SRGHP VHU SUR�JUDPDGDV DR ORQJR GR WHPSR H VXVSHQVDV� VHPSUH TXH QHFHVViULR�

+i PXLWRV 0XQLFtSLRV TXH FRQFHGHP R DGLFLRQDO SRU WHPSR GH VHUYLoR HR LQVWLWXWR GD SURJUHVVmR� DPERV EDVHDGRV QR FULWpULR GH DQWLJ�LGDGH� $&RQVWLWXLomR )HGHUDO YHGD TXH R VHUYLGRU VHMD EHQHILFLDGR PDLV GH XPD YH]HP GHFRUUrQFLD GR PHVPR IXQGDPHQWR� 7RGDYLD� Ki GHFLVmR GR 7ULEXQDOGH -XVWLoD GR (VWDGR GH 0LQDV JHUDLV IDYRUiYHO jTXHOH SURFHGLPHQWR �$3&Qº �������� ² %+ 5HO�� /DXUR 3DFKHFR )LOKR��

$GLFLRQDO GH 1tYHO 8QLYHUVLWiULR

e WDPEpP FRPXP HQFRQWUDUPRV� HPPXLWRV HVWDWXWRV� R $GLFLRQDO GH1tYHO8QLYHUVLWiULR� FRQFHGLGR DR VHUYLGRU RFXSDQWH GH FDUJR HIHWLYR FXMR H[HU�FtFLR H[LMD GLSORPD GH QtYHO VXSHULRU� WUDGLomR TXH SRGH RQHUDU D IROKD GHSDJDPHQWR GH SHVVRDO�

6H D LQWHQomR p DXPHQWDU R YHQFLPHQWR GHVVHV VHUYLGRUHV� HVVH QmR p RPHOKRU FDPLQKR� (P YHUGDGH� R GLSORPD QDGD PDLV p GR TXH D SULQFLSDOH[LJrQFLD SDUD R SURYLPHQWR GR FDUJR� &RPR UHPXQHUDU XP PpGLFR� SRUH[HPSOR� SRU XP GLSORPD TXH� QD YHUGDGH� p UHTXLVLWR OHJDO SDUD DUHDOL]DomR GH VHX WUDEDOKR H SDUD D VXD LQYHVWLGXUD QR FDUJR H GHYH VHU�QHFHVVDULDPHQWH� FRQVLGHUDGR QD IL[DomR GR UHVSHFWLYR YHQFLPHQWR�

&$'(512 ��

��

Page 28: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

(VVD JUDWLILFDomR Ki PXLWR WHPSR GHL[RX GH H[LVWLU QDV OHJLVODo}HV HV�WDWXWiULDV PDLV DYDQoDGDV� RQGH VH GHWHUPLQRX TXH DV PHVPDV IRVVHPLQFRUSRUDGDV DRV YHQFLPHQWRV GRV FDUJRV�

*UDWLILFDomR GH $WLYLGDGH RX *UDWLILFDomR GH 3URGXWLYLGDGH

$ FRQFHVVmR GD*UDWLILFDomR GH$WLYLGDGHRX GH3URGXWLYLGDGH Vy VH MXVWLILFD�HP WHUPRV GH SROtWLFD GH UHFXUVRV KXPDQRV� VH HVWLYHU UHODFLRQDGD D XPGHVHPSHQKR� HP WHUPRV TXDQWLWDWLYRV RX TXDOLWDWLYRV� VXSHULRU jTXHOHSUHYLVWR SDUD R FDUJR H[HUFLGR SHOR VHUYLGRU� 3RU LVVR� VXD FRQFHVVmRGHPDQGD� SRU SDUWH GR 0XQLFtSLR� XP FXLGDGR PDLRU�

1XQFD� FRPR DJRUD� VH IDORX WDQWR HP UHPXQHUDomR YDULiYHO FRPR IRQWHGH HVWtPXOR DR PHOKRU GHVHPSHQKR GR FRUSR IXQFLRQDO� $OLiV� HVVH GHYHVHU R HVStULWR GDV JUDWLILFDo}HV DTXL WUDWDGDV�

$VVLP� VH IRUHP PDO�DSOLFDGDV� SRGHP VHU SHUQLFLRVDV j $GPLQLVWUDomR�WDQWR HP WHUPRV ILQDQFHLURV� FRPR HP WHUPRV GR FRPSRUWDPHQWR GRVHUYLGRU QR WUDEDOKR� (VWH SRGH VH KDELWXDU H DFUHGLWDU TXH SDUD GHVHPSH�QKDU VXDV DWLYLGDGHV QRUPDLV WHP TXH UHFHEHU XPD UHPXQHUDomR DGLFLRQDO�

'H TXDOTXHU IRUPD� HVVH WLSR GH JUDWLILFDomR p PXLWR FRPXP HP RUJDQL]D�o}HV S~EOLFDV� SULQFLSDOPHQWH QD iUHD GH ILVFDOL]DomR� Mi TXH D SURGXomRGRV TXH QHOD DWXDP p IDFLOPHQWH TXDQWLILFiYHO�

(VVD SUiWLFD FRVWXPD VHU XPD IRQWH GH LQVDWLVIDomR SDUD RXWUDV FDWHJRULDVIXQFLRQDLV TXH QmR UHFHEHP HVVD JUDWLILFDomR� SRUTXH R UHVXOWDGR GH VHXWUDEDOKRpPDLVGLItFLO GH VHUPHQVXUDGR�2XWUR DVSHFWRGLVIXQFLRQDO GDPHGLGDp R IDWR GHVVD LQVDWLVIDomR� PXLWDV YH]HV� DFDEDU UHVXOWDQGR QD H[WHQVmR GDYDQWDJHP SDUD DV RXWUDV FDWHJRULDV PHQFLRQDGDV� VHP UHODomR FRP RV UHVXOWD�GRV GH VHX WUDEDOKR� R TXH GHVYLUWXD R VHQWLGR RULJLQDO GD JUDWLILFDomR�

)LQDOPHQWH� FDEH OHPEUDU� TXH D H[LVWrQFLD FRQFRPLWDQWH GD *UDWLILFDomRGH $WLYLGDGH H GD *UDWLILFDomR GH 3URGXWLYLGDGH p LQMXVWLILFiYHO� XPD YH]TXH DPEDV WrP R PHVPR IXQGDPHQWR�

$GLFLRQDLV [ &DUJRV &RPLVVLRQDGRV

$ OHJLVODomR HVWDWXWiULD ORFDO QmR GHYH SUHYHU D FRQFHVVmR GH DGLFLRQDLV HGH JUDWLILFDo}HV SDUD RV RFXSDQWHV GH FDUJRV HP FRPLVVmR� (VVD FRQFHVVmR

&$'(512 ��

��

Page 29: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

p LQMXVWLILFiYHO HP GHFRUUrQFLD GD QDWXUH]D GHVVH WLSR GH FDUJR� FXMR WLWXODUMi SHUFHEH UHPXQHUDomR VXSHULRU� QmR Vy SRU HVWDU VHPSUH j GLVSRVLomR GD$GPLQLVWUDomR� FRPR WDPEpP SDUD FRPSHQVDU YDQWDJHQV FRQFHGLGDV DRVGHPDLV VHUYLGRUHV�

9HUED GH 5HSUHVHQWDomR

$ FRQFHVVmR GH YHUED GH UHSUHVHQWDomR SDUD DJHQWHV SROtWLFRV FRQWUDULD RGLVSRVWR QR � �º GR DUW� �� GD &RQVWLWXLomR )HGHUDO� TXH SUHFHLWXD�

2 PHPEUR GH 3RGHU� R GHWHQWRU GH PDQGDWR HOHWLYR� RV 0LQLVWURV GH(VWDGR H RV 6HFUHWiULRV (VWDGXDLV H 0XQLFLSDLV VHUmR UHPXQHUDGRVH[FOXVLYDPHQWH SRU VXEVtGLR IL[DGR HP SDUFHOD ~QLFD� YHGDGR R DFUpV�FLPR GH TXDOTXHU JUDWLILFDomR� DGLFLRQDO� DERQR� SUrPLR� YHUED GHUHSUHVHQWDomR RX RXWUD HVSpFLH UHPXQHUDWyULD� REHGHFLGR� HP TXDO�TXHU FDVR� R GLVSRVWR QR DUW� ��� ; H ;,�

3DUD WRGRV RV HIHLWRV� VmR WDPEpP FRQVLGHUDGRV DJHQWHV SROtWLFRV RV TXH VHHQTXDGUDP QD FDWHJRULD GH 3URFXUDGRU *HUDO� &KHIH GH *DELQHWH� HQWUHRXWURV� GHVGH TXH HVWHMDP QR PHVPR QtYHO KLHUiUTXLFR HVWDEHOHFLGR SDUDRV 6HFUHWiULRV�

$OJXQV 7ULEXQDLV GH &RQWDV (VWDGXDLV HQWHQGHP TXH p YLiYHO D FRQFHVVmRGH YHUED GH UHSUHVHQWDomR DR 3UHVLGHQWH GD &kPDUD� GHVGH TXH VXEPHWLGDDRV OLPLWHV GDV GHVSHVDV GH SHVVRDO SDUD R 3RGHU OHJLVODWLYR� IL[DGRV QDHPHQGD &RQVWLWXFLRQDO Qº ���

,QFRUSRUDomR GH 9DORU $WULEXtGR D &DUJR HP &RPLVVmR RX )XQomR*UDWLILFDGD

2XWUR DVSHFWR TXH GHYH VHU REVHUYDGR p D SRVVLELOLGDGH� SUHYLVWD QD OHLORFDO� GH R VHUYLGRU HIHWLYR� DSyV WHU H[HUFLGR FDUJR HP FRPLVVmR RX IXQomRJUDWLILFDGD SRU GHWHUPLQDGR Q~PHUR GH DQRV� SRGHU LQFRUSRUDU j VXDUHPXQHUDomR R YDORU GHOHV GHFRUUHQWH�

$LQGD TXH R FDUJR HP FRPLVVmR VHMD H[HUFLGR LQLQWHUUXSWDPHQWH� SRU YiULRVDQRV� VXD QDWXUH]D p HPLQHQWHPHQWH SURYLVyULD� $ SHUPDQrQFLD GR VHUYLGRUQHOH GHSHQGH GD FRQILDQoD GH TXHP R QRPHLD� 2 PHVPR RFRUUH HP

&$'(512 ��

��

Page 30: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

UHODomR j IXQomR JUDWLILFDGD� (PERUD D LQFRUSRUDomR GH FDUJR HP FRPLVVmRH IXQomR JUDWLILFDGD DRV YHQFLPHQWRV GR VHUYLGRU� DXWRUL]DGD HP YiULDV OHLVHVWDWXWiULDV� QmR WHQKD VLGR JORVDGD �FRQWHVWDGD� SHOR 6XSUHPR 7ULEXQDO)HGHUDO� PXLWRV MXULVWDV GH UHQRPH VmR FRQWUiULRV j VXD FRQFHVVmR� 'Dt QmRUHFRPHQGDUPRV TXH R 0XQLFtSLR DGRWH� HP VXD OHJLVODomR� HVVD PHGLGD�

(QWUHWDQWR� VH D OHL PXQLFLSDO Mi D WLYHU SUHYLVWR� R SURFHGLPHQWR QmRFRQWUDULD R RUGHQDPHQWR FRQVWLWXFLRQDO HP YLJRU� 9DOH UHJLVWUDU� SRUpP� TXHYiULRV HQWHV IHGHUDWLYRV UHYRJDUDP DV QRUPDV GH LQFRUSRUDomR� FRPR p RFDVR GR (VWDGR GR 5LR GH -DQHLUR� MXVWDPHQWH SDUD HYLWDU R FUHVFLPHQWRGHVPHGLGR GD GHVSHVD GH SHVVRDO �/HL Qº ������ GH ����������

&DVR R 0XQLFtSLR YHQKD D UHYRJDU D OHL TXH DXWRUL]D WDLV LQFRUSRUDo}HV�GHYHUi REVHUYDU R SULQFtSLR FRQVWLWXFLRQDO �DUW� �º� LQFLVR ;;;9, GD &RQV�WLWXLomR )HGHUDO�� TXH JDUDQWH R GLUHLWR DGTXLULGR H R DWR MXUtGLFR SHUIHLWR�WDO FRPR R IH] R (VWDGR GR 5LR GH -DQHLUR� &RQVHT�HQWHPHQWH� D OHLPXQLFLSDO TXH UHYRJDUi DV QRUPDV GH LQFRUSRUDomR DSHQDV SRGHUi RSHUDUSDUD R IXWXUR� QmR DOFDQoDQGR RV GLUHLWRV DGTXLULGRV DQWHV GH VXD YLJrQFLD�

5DFLRQDOL]DomR GD -RUQDGD GH 7UDEDOKR

2 0XQLFtSLR p FRPSHWHQWH SDUD IL[DU D MRUQDGD GH WUDEDOKR GH VHXVVHUYLGRUHV HVWDWXWiULRV GH DFRUGR FRP VXDV QHFHVVLGDGHV� GHYHQGR ID]r�ORHP IXQomR GR SULQFtSLR GH HILFLrQFLD GD $GPLQLVWUDomR 3~EOLFD �DUW� ���FDSXW� GD &RQVWLWXLomR )HGHUDO��

$QWHV GH IL[DU HVVD MRUQDGD� p SUHFLVR TXH FRQVLGHUH�

x D OHJLVODomR IHGHUDO TXH UHJXOD D FDUJD KRUiULD GH DOJXPDV FDWHJRULDVSURILVVLRQDLV TXDQGR VH WUDWH GH PHGLGD GH SURWHomR j VD~GH GR WUDED�OKDGRU�

x RV OLPLWHV VXSHULRUHV HVWDEHOHFLGRV QR LQFLVR ;,,, GR DUW� �º GD&RQVWLWXLomR)HGHUDO� SDUD D GXUDomR GD MRUQDGD GH WUDEDOKR GH WUDEDOKDGRUHV XUEDQRVH UXUDLV� (VVHV OLPLWHV VmR GH � KRUDV GLiULDV H �� KRUDV VHPDQDLV H IRUDPHVWHQGLGRV DRV VHUYLGRUHV S~EOLFRV SRU IRUoD GR � �º GR DUW� ���

9iULDV 0XQLFLSDOLGDGHV� LQDGYHUWLGDPHQWH� RSWDUDP SRU IL[DU MRUQDGDV GHWUDEDOKR DTXpPGH VXDV QHFHVVLGDGHV GH VHUYLoR H GDV SRVVLELOLGDGHV DEHUWDVSHOD &RQVWLWXLomR )HGHUDO�

&$'(512 ��

��

Page 31: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

([HPSOLILFDQGR� VXSRQKDPRV R FDVR GH XPD 3UHIHLWXUD FXMRV VHUYLoRV� HPVXD PDLRULD� IXQFLRQDP HP GRLV WXUQRV GH TXDWUR KRUDV FDGD� H TXH� DSHVDUGLVVR� WHQKD IL[DGR� FRPR UHJUD� SDUD VHXV VHUYLGRUHV XPD MRUQDGD GH VHLVKRUDV GLiULDV LQLQWHUUXSWDV�

(VVD PHGLGD D REULJD D DUFDU FRP R {QXV GH KRUDV H[WUDV RX D DGPLWLUVHUYLGRUHV DFLPD GR TXH VHULD QHFHVViULR SDUD DWHQGHU j VXD GHPDQGD GHWUDEDOKR� 2 FXVWR GH DPEDV DV DOWHUQDWLYDV p PXLWR JUDQGH� $ KRUD H[WUD�SRU H[HPSOR� LPSOLFD XPD GHVSHVD SHOR PHQRV ��� PDLRU GR TXH DTXHODUHIHUHQWH j KRUD QRUPDO GH WUDEDOKR�

(P FDVRV FRPR HVWH� D $GPLQLVWUDomR GHYH DXPHQWDU D MRUQDGD GH WUDEDOKRGH VHXV VHUYLGRUHV� SRVWR TXH OHJDOPHQWH SRVVtYHO H QHFHVViULR DR VHUYLoR�HYLWDQGR H[SHGLHQWHV SDOLDWLYRV H GLVIXQFLRQDLV FRPR R XVR GR $GLFLRQDOGH 7HPSR ,QWHJUDO RX *UDWLILFDomR SRU $WLYLGDGH�

9DOH UHVVDOWDU TXH R DXPHQWR GD MRUQDGD GH WUDEDOKR GHYHUi FRUUHVSRQGHUD XPD DOWHUDomR SURSRUFLRQDO QD UHPXQHUDomR GR VHUYLGRU DWLQJLGR SHODPHGLGD� PDV FRQVLGHUDGD D UHGXomR GRV FXVWRV DQWHULRUHV FRP KRUDV H[WUDVH ´LQFKDoRµ GHVQHFHVViULR GRV TXDGURV� FRVWXPD FRPSHQVDU�

2 GLUHLWR D KRUDV H[WUDV QmR VH DSOLFD DRV RFXSDQWHV GH FDUJR HP FRPLVVmR�6HXRFXSDQWHQmR VH VXMHLWD DRFXPSULPHQWRGHFDUJDKRUiULDSUHGHWHUPLQDGD�

$FRUGRV &ROHWLYRV GH 7UDEDOKR

2 6XSUHPR 7ULEXQDO )HGHUDO Mi GHWHUPLQRX TXH RV DFRUGRV FROHWLYRV GHWUDEDOKR QmR VmR DSOLFiYHLV jV SHVVRDV MXUtGLFDV GH GLUHLWR S~EOLFR� FRPR pR FDVR GR0XQLFtSLR�0HVPR DVVLP� QmR p UDUR TXH0XQLFtSLRV RQHUHP VHXVJDVWRV FRP SHVVRDO SRU DFUHGLWDU TXH HVWmR VXMHLWRV D HVVDV GHFLV}HV�

2V UHDMXVWHV GH YHQFLPHQWRV H DV YDQWDJHQV RQHURVDV FRQFHGLGDV DR VHUYLGRUS~EOLFR SHOR 0XQLFtSLR GHYHP VHPSUH HVWDU VXERUGLQDGRV DRV GLVSRVLWLYRVSUHYLVWRV QRV DUWV� ��� �º� ,,� D H ��� GD &RQVWLWXLomR )HGHUDO� QRV DUWV� ���,,,� ��� ,,,� D H E� GD /HL GH 5HVSRQVDELOLGDGH )LVFDO �PRGLILFDGR SHOR DUW� ��GD &RQVWLWXLomR )HGHUDO FRP D UHGDomR GDGD SHOD (PHQGD &RQVWLWXFLRQDOQº ��� H SHOR DUW� ��� GD /HL GH 5HVSRQVDELOLGDGH )LVFDO�

&RQYpP UHVVDOWDU TXH HP UD]mR GR SULQFtSLR GD OHJDOLGDGH GRV DWRV GD$GPLQLVWUDomR 3~EOLFD �DUW� ��� FDSXW� GD &RQVWLWXLomR )HGHUDO� D FRQFHVVmR

&$'(512 ��

��

Page 32: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

GH TXDOTXHU YDQWDJHP RQHURVD DR VHUYLGRU S~EOLFR WHP TXH VHU UHDOL]DGDDWUDYpV GH OHL� 3RUWDQWR� QmR ID] VHQWLGR IDODU HP QHJRFLDomR H DFRUGR QHVVHFDVR� 'Dt R 0XQLFtSLR QmR HVWDU VXMHLWR D DFRUGR FROHWLYR�

9DQWDJHQV 3UHYLVWDV QD /HL 2UJkQLFD 0XQLFLSDO

9DOH OHPEUDU TXH j /HL 2UJkQLFD 0XQLFLSDO ² /20 ² QmR FDEH GLVSRU VREUHJUDWLILFDo}HV H YDQWDJHQV SRUTXH� GH DFRUGR FRP R GLVSRVWR QR DUW� ��� ��º�,,� D H F� GD &RQVWLWXLomR )HGHUDO� VmR GH LQLFLDWLYD SULYDWLYD GR &KHIH GR3RGHU ([HFXWLYR ORFDO DV OHLV TXH GLVSRQKDP VREUH R UHJLPH MXUtGLFR GRVVHUYLGRUHV H R DXPHQWR GH VXD UHPXQHUDomR� $ /HL 2UJkQLFD� HODERUDGDDSHQDV SHOR /HJLVODWLYR� QmR p R LQVWUXPHQWR FHUWR SDUD GLVFLSOLQDU HVVHDVVXQWR� VRE SHQD GH VH WRUQDU LQHILFD] SRU LQFRUUHU HP LQFRQVWLWXFLRQD�OLGDGH IRUPDO�

/HJLVODomR ,QFRQVWLWXFLRQDO TXH 3UHYHMD 'HVSHVD FRP 3HVVRDO

7DQWR D GRXWULQD FRPR D MXULVSUXGrQFLD GHL[DP FODUR TXH R 3RGHU ([HFXWLYRQmR p REULJDGR D REHGHFHU D QRUPDV OHJLVODWLYDV FRQWUiULDV j &RQVWLWXLomR)HGHUDO� 'HVVH PRGR� FDVR D $GPLQLVWUDomR 0XQLFLSDO YHQKD D VH GHSDUDUFRP HVVH WLSR GH VLWXDomR� FDEH�OKH IRUPDOL]DU� HP DWR DGPLQLVWUDWLYR� VXDLPSRVVLELOLGDGH GH FXPSUL�ODV� e LQGLVSHQViYHO TXH� DR QHJDU WDO FXPSUL�PHQWR� MXVWLILTXH D GHFLVmR SRU PHLR GH DWR IRUPDO H LQJUHVVH� LPHGLDWD�PHQWH� QR -XGLFLiULR SDUD REWHU R SURQXQFLDPHQWR GH LQFRQVWLWXFLRQD�OLGDGH� PHGLDQWH 5HSUHVHQWDomR GH ,QFRQVWLWXFLRQDOLGDGH SURSRVWD SHUDQWHR 7ULEXQDO GH -XVWLoD GR (VWDGR�

8PD GDV VLWXDo}HV PDLV FRPXQV QHVVD OLQKD p D TXH GL] UHVSHLWR D QRUPDVTXH UHVXOWDP� VH DSOLFDGDV� HP UHPXQHUDo}HV VXSHULRUHV DRV OLPLWHV FRQV�WLWXFLRQDLV� $ &RQVWLWXLomR )HGHUDO SUHFHLWXD TXH RV VHUYLGRUHV S~EOLFRV QmRSRGHUmR UHFHEHUPDLV GR TXH R0LQLVWUR GR 6XSUHPR 7ULEXQDO )HGHUDO� &DVRVH FRQILJXUH HVVD VLWXDomR� D $GPLQLVWUDomR0XQLFLSDO GHYHUi UHGX]LU R YDORUGD UHPXQHUDomR GH VHXV VHUYLGRUHV DRV OLPLWHV HVWDEHOHFLGRV SHOD &RQV�WLWXLomR )HGHUDO� 7RGDYLD� p SUHFLVR TXH VHMD IL[DGR HVVH OLPLWH� SRU OHL GHLQLFLDWLYD FRQMXQWD GRV 3UHVLGHQWHV GD 5HS~EOLFD� GD &kPDUD GRV 'HSXWD�GRV� GR 6HQDGR )HGHUDO H GR 6XSUHPR 7ULEXQDO )HGHUDO� FRPR SUHYLVWR QRDUW� ��� LQFLVR ;9� GD &RQVWLWXLomR )HGHUDO�

&$'(512 ��

��

Page 33: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

&RPR HVVD OHL DLQGD QmR IRL HGLWDGD� R 6XSUHPR 7ULEXQDO )HGHUDO HQWHQGHXTXH SHUPDQHFH HP YLJRU R OLPLWH UHPXQHUDWyULR SUHYLVWR SHOD &RQVWLWXLomR)HGHUDO� QD VXD UHGDomR DQWHULRU �$WD GD 7HUFHLUD 6HVVmR $GPLQLVWUDWLYDUHDOL]DGD HP ���������� (P RXWUDV SDODYUDV� QR FDVR GRV 0XQLFtSLRV� RVYDORUHV SHUFHELGRV HP HVSpFLH SHOR 3UHIHLWR�

e LPSRUWDQWH IULVDU TXH WRGDV DV YDQWDJHQV FRQFHGLGDV SHOR HQWH PXQLFLSDOGHYHP VHU FDOFXODGDV VREUH R YHQFLPHQWR�EDVH GR VHUYLGRU� H QmR VREUH VXDUHPXQHUDomR JOREDO� SDUD HYLWDU R GHVFXPSULPHQWR GR DUW� ��� ;,9 GD&RQVWLWXLomR )HGHUDO� VHJXQGR R TXDO RV DFUpVFLPRV SHFXQLiULRV SHUFHELGRVSRU VHUYLGRU S~EOLFR QmR VHUmR FRPSXWDGRV QHP DFXPXODGRV SDUD ILP GHFRQFHVVmR GH DFUpVFLPRV XOWHULRUHV� (VVH GHVFXPSULPHQWR WHP VLGR UHV�SRQViYHO SHOR ´HIHLWR FDVFDWDµ QR FiOFXOR GRV DFUpVFLPRV� XP GRV SULQFLSDLVUHVSRQViYHLV SHOR DXPHQWR GHVPHGLGR GD GHVSHVD GH SHVVRDO�

2875$6�5(&20(1'$d¯(6�3$5$�$�5('8d®2�'$6'(63(6$6�&20�3(662$/

$OpP GRV DVVXQWRV Mi DERUGDGRV� VmR DV VHJXLQWHV DV SURYLGrQFLDV TXH R0XQLFtSLR SRGH WRPDU DR VH GHSDUDU FRP D QHFHVVLGDGH GH UHGXomR GDVGHVSHVDV FRP SHVVRDO� HQXPHUDGDV GH IRUPD UHVXPLGD D VHJXLU�

D� WRUQDU FODUD H HVSHFtILFD D UHGDomR GRV GLVSRVLWLYRV OHJDLV� GH IRUPD DHYLWDU LQWHUSUHWDo}HV TXH UHVXOWHP HP DF~PXOR GH GHVSHVD� FRPR DRFRUUrQFLD GR ´HIHLWR FDVFDWDµ Mi PHQFLRQDGR DQWHULRUPHQWH�

E� DXGLWDU SHULRGLFDPHQWH D FRQWDJHP GH WHPSR GH VHUYLoR SDUD D FRQFHV�VmR GH DGLFLRQDO GH DQWLJ�LGDGH H GH DSRVHQWDGRULD�

F� QmR HIHWXDU� SDUD ILQV GH DSRVHQWDGRULD� FRQWDJHP� HP GREUR� GR WHPSRUHIHUHQWH D IpULDV RX OLFHQoD�SUrPLR QmR JR]DGDV� REVHUYDQGR R GLVSRVWRQR DUW� ��� � ��� GD &RQVWLWXLomR )HGHUDO� FRP D UHVVDOYD FRQWLGD QR DUW��º� SDUWH ILQDO� GD (PHQGD &RQVWLWXFLRQDO Qº ������ $ QmR REVHUYkQFLDGHVVH GLVSRVLWLYR� DOpP GH LQWHLUDPHQWH LQFRQVWLWXFLRQDO� RQHUD R HUiULRS~EOLFR� SRLV HVWH VH Yr REULJDGR D FRPHoDU D DUFDU� DQWHV GR WHPSRQHFHVViULR� FRP RV EHQHItFLRV GH DSRVHQWDGRULD�

G� SURFXUDU LGHQWLILFDU RV GHVYLRV GH IXQomR TXH� DOpP GH LQFRQVWLWXFLRQDLV�PXLWDV YH]HV� EHQHILFLDP� LQGHYLGDPHQWH� R VHUYLGRU H SUHMXGLFDPILQDQFHLUDPHQWH R 0XQLFtSLR�

&$'(512 ��

��

Page 34: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

H� VXEPHWHU j 3URFXUDGRULD -XUtGLFD GR 0XQLFtSLR RV GLYHUVRV DWRV SUDWLFD�GRV SRU HOH HQYROYHQGR D FRQFHVVmR GH GLUHLWRV H YDQWDJHQV SDUD DQiOLVH�FUtWLFD H DMXVWHV�

I� FRQFHGHU YDOHV�WUDQVSRUWH H UHIHLomR� FRP FULWpULR H UDFLRQDOLGDGH�REVHUYDQGR� ULJRURVDPHQWH� RV WHUPRV GD OHL TXH RV LQVWLWXL� SRLV VHXVYDORUHV VHUmR FRQWDELOL]DGRV FRPR GHVSHVD GH SHVVRDO�

J� PDQWHU� VHP LQWHUUXSomR� R UHFROKLPHQWR GD FRQWULEXLomR DR ,166UHIHUHQWH DRV VHUYLGRUHV FHOHWLVWDV� SDUD HYLWDU GHVSHVDV PDLRUHV FRP RSDJDPHQWR GH MXURV�

K� UHDOL]DU DXGLWRULDV SHULyGLFDV QD IROKD GH SHVVRDO SDUD LGHQWLILFDU SRV�VtYHLV LUUHJXODULGDGHV� HUURV RX IUDXGHV�

L� FHQWUDOL]DU D HODERUDomR GD IROKD GH SDJDPHQWR GR 0XQLFtSLR� RX DVLQIRUPDo}HV UHODWLYDV jV PHVPDV� GH IRUPD D SURSLFLDU XPD YLVmR JOREDOHP UHODomR jV GHVSHVDV FRP SHVVRDO� IDFLOLWDQGR VHX PRQLWRUDPHQWR HFRQWUROH�

M� FRQVROLGDU D OHJLVODomR UHIHUHQWH D SHVVRDO� (PERUD HVVD PHGLGD QmRUHVXOWH HP GLPLQXLomR GLUHWD H DXWRPiWLFD GD GHVSHVD FRP SHVVRDO�IDFLOLWD VHX FRQWUROH H UHGXomR� VHPSUH TXH QHFHVViULR�

N� UHYHU D FRQFHVVmR GH VDOiULR�IDPtOLD� HP IXQomR GR TXH GHWHUPLQD D(PHQGD &RQVWLWXFLRQDO Qº ������

O� SUHYHU D FULDomR GH UXEULFD RUoDPHQWiULD HVSHFtILFD SDUD RV JDVWRV FRPFDSDFLWDomR� R TXH IDFLOLWDUi R VHX DFRPSDQKDPHQWR H R FRQWUROH GDVDXWRUL]Do}HV SDUD D UHDOL]DomR GH FXUVRV� 7DLV FXUVRV GHYHUmR HVWDUSUHYLVWRV H SODQHMDGRV QR RUoDPHQWR GR yUJmR SDUD R DQR HP TXHVWmR�(VVD SURYLGrQFLD WDPEpP QmR HVWi DWUHODGD GLUHWDPHQWH j UHGXomR GHGHVSHVD FRP SHVVRDO� PDV DMXGDUi D VH WHU XPD LGpLD FODUD VREUH RLQYHVWLPHQWR HP FDSDFLWDomR UHDOL]DGR SHOR 0XQLFtSLR� )DFLOLWDUi� DLQ�GD� R FRQWUROH GHVVHV LQYHVWLPHQWRV� HP IXQomR GRV EHQHItFLRV DXIHULGRV�

P� ILVFDOL]DU D DWULEXLomR GH IXQo}HV JUDWLILFDGDV H R SUHHQFKLPHQWR GHFDUJRV HP FRPLVVmR� SDUD TXH QmR RFRUUD FRQFRPLWkQFLD QD VXD DSOLFD�omR� QHP UHPXQHUDo}HV GXSODV� ([HPSOLILFDQGR� XPD SHVVRD QmR SRGHRFXSDU� DR PHVPR WHPSR� IXQomR JUDWLILFDGD H FDUJR FRPLVVLRQDGR�WDPSRXFR GXDV SHVVRDV SRGHP RFXSDU R PHVPR FDUJR FRPLVVLRQDGRRX H[HUFHU D PHVPD IXQomR JUDWLILFDGD�

Q� LPSHGLU TXH D FRQWUDWDomR GH SHVVRDO SRU WHPSR GHWHUPLQDGR XOWUDSDVVHR SUD]R GH VHLVPHVHV� D QmR VHU HP FDVR GH UHQRYDomR SRU LJXDO SHUtRGR�3URUURJDU D FRQWUDWDomR DOpP GHVVH SHUtRGR SRGH VHU FRQVLGHUDGR XPD

&$'(512 ��

��

Page 35: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

WHQWDWLYD GD $GPLQLVWUDomR GH EXUOD j &RQVWLWXLomR )HGHUDO TXH� HP VHXDUW� ��� ,,� SUHFHLWXD�

D LQYHVWLGXUD HP FDUJR RX HPSUHJR S~EOLFR GHSHQGH GH DSURYDomRSUpYLD HPFRQFXUVR S~EOLFR GH SURYDV RX GH SURYDV H WtWXORV� GH DFRUGRFRP D QDWXUH]D H D FRPSOH[LGDGH GR FDUJR RX HPSUHJR� QD IRUPDSUHYLVWD HP OHL� UHVVDOYDGDV DV QRPHDo}HV SDUD FDUJR HP FRPLVVmRGHFODUDGR HP OHL GH OLYUH QRPHDomR H H[RQHUDomR�

$V FRQWUDWDo}HV SRU SUD]R GHWHUPLQDGR GHYHP RFRUUHU� DSHQDV� SDUDDWHQGHU j QHFHVVLGDGH WHPSRUiULD GH H[FHSFLRQDO LQWHUHVVH S~EOLFR�

5HYLVmR GRV 3URFHVVRV GH $SRVHQWDGRULD H 3HQVmR

2XWUR SURFHGLPHQWR TXHGHYH VHU DGRWDGR SHORV0XQLFtSLRV SDUD D UHGXomRGDV GHVSHVDV FRP SHVVRDO p D UHYLVmR GRV SURFHVVRV GH FRQFHVVmR GRVEHQHItFLRV GH DSRVHQWDGRULD H SHQVmR TXH VmR FRQVLGHUDGRV� VHJXQGR D /HLGH 5HVSRQVDELOLGDGH )LVFDO� JDVWRV FRP SHVVRDO�

1D UHYLVmR GRV SURFHVVRV GH DSRVHQWDGRULD H SHQVmR� REVHUYDGD D SUHVFUL�omR GR GLUHLWR GH D $GPLQLVWUDomR UHYHU RV SUySULRV DWRV� GHYHUmR VHUREVHUYDGRV RV EHQHItFLRV SUHYLGHQFLiULRV FRQFHGLGRV�

x FRP EDVH HP FDUJR RFXSDGR LQGHYLGDPHQWH SHOR VHUYLGRU� SRUTXH RLQGLYtGXR� DQWHV GH VHU DSRVHQWDGR� IRL GHVYLDGR GH IXQomR� &RP DSURPXOJDomR GD &RQVWLWXLomR GH����� WRGD LQYHVWLGXUD HPFDUJR S~EOLFRGH QDWXUH]D HIHWLYD� H[FHWR D GHFRUUHQWH GH SURPRomR� UHDGDSWDomR RXUHLQWHJUDomR� SDVVRX D VHU SUHFHGLGD GH DSURYDomR HP FRQFXUVR S~EOLFR�$ DSRVHQWDGRULD EDVHDGD QR GHVYLR GH IXQomR LPS}H� FRPR UHJUD JHUDO�SDUD R 0XQLFtSLR� XP {QXV PDLRU GR TXH R TXH WHULD FRP D PDQXWHQomRGR VHUYLGRU QR FDUJR� SDUD R TXDO IRL UHJXODUPHQWH QRPHDGR� (QWUHWDQWR�VH R GHVYLR GH IXQomR WLYHU RFRUULGR DQWHV GH � GH RXWXEUR GH ����� DDSRVHQWDGRULD FRQFHGLGD� QHVWH FDVR� SRGHUi VHU PDQWLGD SHOD $GPLQLV�WUDomR� ,VVR SRUTXH D RFXSDomR GR QRYR FDUJR� GLIHUHQWH GDTXHOH SDUD RTXDO R VHUYLGRU SUHVWRX FRQFXUVR S~EOLFR� RFRUUHX VRE D pJLGH GD DQWLJD&RQVWLWXLomR )HGHUDO TXH H[LJLD D DSURYDomR SUpYLD DWUDYpV GHVWH LQV�WUXPHQWR DSHQDV SDUD D SULPHLUD LQYHVWLGXUD HP FDUJR S~EOLFR�

x D VHUYLGRUHV HVWDELOL]DGRV HP ����� SHOR DUW� �� GR $WR GDV 'LVSRVLo}HV&RQVWLWXFLRQDLV 7UDQVLWyULDV ² $'&7� PDV QmR HIHWLYDGRV UHJXODUPHQWH�

&$'(512 ��

��

Page 36: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

SRUTXH QmR VH VXEPHWHUDP D FRQFXUVR S~EOLFR� (VVHV EHQHItFLRV QmRSRGHULDP FRUUHU j FRQWD GRV FRIUHV PXQLFLSDLV SRUTXH WDLV VHUYLGRUHV� VHFRQVLGHUDGD D VLWXDomR FRQVWLWXFLRQDOPHQWH FRUUHWD� GHYHULDP WHU VLGRWUDWDGRV� GHVGH HQWmR� FRPR FHOHWLVWDV H YLQFXODGRV DR 5HJLPH *HUDO GH3UHYLGrQFLD 6RFLDO� SHOR TXDO VH DSRVHQWDULDP� 0HVPR QmR WHQGR VLGRUHFROKLGD D FRQWULEXLomR GHYLGD D HVWH 5HJLPH� YDOH D SHQD R 0XQLFtSLRQHJRFLDU� MXQWR DR ,166� D UHJXODUL]DomR GH VXD VLWXDomR� SRLV R {QXV FRPR SDJDPHQWR GD DSRVHQWDGRULD LQWHJUDO� DR ORQJR GR WHPSR� VHUi EHPVXSHULRU DR YDORU D VHU UHFROKLGR DR yUJmR SUHYLGHQFLiULR IHGHUDO� $OpPGLVVR� p SRVVtYHO TXH VH FRQVLJD ID]r�OD GH IRUPD SDUFHODGD�

x D VHUYLGRUHV TXH WLYHUDP VHXV SURYHQWRV PDMRUDGRV FRP EDVH HP GLV�SRVLWLYR GD OHJLVODomR PXQLFLSDO� TXH SUHYLD DXPHQWR GH UHIHUrQFLDVDODULDO QRPRPHQWR GH VXD DSRVHQWDGRULD� (VVH WLSR GH EHQHItFLR Mi YLQKDVHQGR FRQVLGHUDGR LQFRQVWLWXFLRQDO SHOR 6XSUHPR 7ULEXQDO )HGHUDO HDJRUD� FRP D HQWUDGD HP YLJRU GD (PHQGD &RQVWLWXFLRQDO Qº ������ DTXHVWmR IRL GHILQLWLYD H H[SOLFLWDPHQWH UHVROYLGD� 2V SURYHQWRV GH DSR�VHQWDGRULD H DV SHQV}HV QmR SRGHP H[FHGHU D UHPXQHUDomR GR VHUYLGRUQR FDUJR HIHWLYR� TXH GHX RULJHP DR EHQHItFLR�

x DSyV D SURPXOJDomR GD (PHQGD &RQVWLWXFLRQDO Qº ������ DRV VHUYLGRUHVRFXSDQWHV� H[FOXVLYDPHQWH� GH FDUJR HP FRPLVVmR RX DRV FRQWUDWDGRVSRU SUD]R GHWHUPLQDGR� SRLV� D SDUWLU GH HQWmR WHULDP TXH HVWDU YLQFXOD�GRV DR 5HJLPH *HUDO GH 3UHYLGrQFLD 6RFLDO� FDEHQGR DR ,166 FXVWHi�ORV�

x D VHUYLGRUHV TXH WLYHUDP FRPSXWDGRV� SDUD FiOFXOR GH VHXV SURYHQWRV�PDLV GH XP DGLFLRQDO SRU WHPSR GH VHUYLoR �VH[WD�SDUWH� T�LQT�rQLR�DQXrQLR� HQWUH RXWURV�� (VVD SUiWLFD YHP VHQGR FRQVLGHUDGD LQFRQV�WLWXFLRQDO GHVGH D SURPXOJDomR GD &RQVWLWXLomR )HGHUDO GH ���� TXH�QR DUW� �� GR $'&7� GHWHUPLQRX TXH RV SURYHQWRV GH DSRVHQWDGRULD�TXH HVWLYHVVHP VHQGR SHUFHELGRV HP GHVDFRUGR FRP D &RQVWLWXLomR�IRVVHP UHGX]LGRV DRV OLPLWHV GHOD GHFRUUHQWHV� QmR FDEHQGR D LQYRFDomRGH GLUHLWR DGTXLULGR�

x D VHUYLGRUHV TXH� FRP EDVH QD OHJLVODomR PXQLFLSDO� FRQVHJXLUDP DFRQWDJHP GH IpULDV RX OLFHQoD�SUrPLR QmR JR]DGDV FRPR WHPSR SDUDDSRVHQWDGRULD� (VVD SUiWLFD Mi HUD FRQVLGHUDGD LQFRQVWLWXFLRQDO SHODGRXWULQD H SHOD MXULVSUXGrQFLD� SRLV R SUHVVXSRVWR SDUD R EHQHItFLR GDLQDWLYLGDGH HUD R WHPSR GH VHUYLoR HIHWLYDPHQWH SUHVWDGR� +RMH R � ���GR DUW� ��� GD &RQVWLWXLomR )HGHUDO GLVS}H� $ OHL QmR SRGHUi HVWDEHOHFHUTXDOTXHU IRUPD GH FRQWDJHP GH WHPSR GH FRQWULEXLomR ILFWtFLR�

x DSyV D SXEOLFDomR GD (PHQGD &RQVWLWXFLRQDO Qº ��� VHP REVHUYkQFLD GDVFRQGLo}HV QHOD HVWDEHOHFLGDV SDUD D DSRVHQWDGRULD�

&$'(512 ��

��

Page 37: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

$ FRQMXQWXUD RQGH VH LQVHUHP HVVDV RUJDQL]Do}HV p FDUDFWHUL]DGD SHODWHQGrQFLD PXQGLDO GH UHYLVmR GR SDSHO GR VHWRU S~EOLFR QR VHQWLGR GHUHGX]LU VHX DSDUDWR RUJDQL]DFLRQDO FRPR IRUPD GH UDFLRQDOL]DU FXVWRV HUHFXUVRV� DJLOL]DU VXDV DWLYLGDGHV H PHOKRUDU VXD DWXDomR��

3DUD DGHTXDU�VH D HVVD QRYD FRQILJXUDomR� R (VWDGR GHYH DVVXPLU RXWUDVFDUDFWHUtVWLFDV TXH WRUQHP VXD DWXDomR PDLV HILFD] H PDLV SUy[LPD GDSRSXODomR H GR VHWRU SULYDGR� HOHYDGR� QHVVH SURFHVVR� j FRQGLomR GHSDUFHLUR LPSRUWDQWH�

7RGD RUJDQL]DomR� VHMD HOD S~EOLFD RX SULYDGD� H[HFXWD DWLYLGDGHV TXHSRGHP VHU FODVVLILFDGDV HP WUrV JUXSRV� DWLYLGDGHV�ILP� DWLYLGDGHV�PHLR HDWLYLGDGHV GH DVVHVVRUDPHQWR�

$V DWLYLGDGHV�ILP VmR DV UHDOL]DGDV FRP R SURSyVLWR GH DOFDQoDU RV REMHWLYRVRX DV ILQDOLGDGHV GD RUJDQL]DomR TXH� QR FDVR GRV 0XQLFtSLRV� VmR HV�WDEHOHFLGDV HP VXDV OHLV RUJkQLFDV� HPREVHUYkQFLD DR DUW��� GD &RQVWLWXLomR)HGHUDO�

$V DWLYLGDGHV�PHLR VmR UHODFLRQDGDV j DGPLQLVWUDomR GRV UHFXUVRV H VHUYLoRVLQGLVSHQViYHLV j H[HFXomR GDV GHPDLV Do}HV GD RUJDQL]DomR �SHVVRDO�PDWHULDO� FRQWDELOLGDGH HWF���

$V DWLYLGDGHV GH DVVHVVRUDPHQWR RX DFRQVHOKDPHQWR VH ORFDOL]DP SUy[LPDVDRV RFXSDQWHV GH FDUJRV RX IXQo}HV GH GLUHomR� 'mR DSRLR DR ([HFXWLYRQD WRPDGD GH GHFLV}HV� QD IRUPXODomR GH SROtWLFDV� QD HODERUDomR GHSODQRV� QR HVWDEHOHFLPHQWR GH HVWUDWpJLDV� HQWUH RXWURV�

2V LQGLYtGXRV TXH FRPDQGDP D H[HFXomR GHVVDV DWLYLGDGHV GLULJHP DVXQLGDGHV DGPLQLVWUDWLYDV� TXH FRQVWLWXHP D HVWUXWXUD RUJDQL]DFLRQDO GDLQVWLWXLomR� H RFXSDP� JHUDOPHQWH� FDUJRV HP FRPLVVmR RX IXQo}HV GHFRQILDQoD�

1DV LQVWLWXLo}HV S~EOLFDV QRWD�VH XPD WHQGrQFLD PXLWR IRUWH SDUD R JLJDQ�WLVPR GDPiTXLQD DGPLQLVWUDWLYD� 6XDV HVWUXWXUDV RUJDQL]DFLRQDLV FRVWXPDPVHU SHVDGDV H PXLWR GHSDUWDPHQWDOL]DGDV �VXEGLYLVmR H[FHVVLYD HP yUJmRVGH PHQRU KLHUDUTXLD�� R TXH OHYD j H[LVWrQFLD� PXLWDV YH]HV� GH XQLGDGHV

&$'(512 ��

��

� &$0326� 6LOYLD %XWWHUV GH� HW DOOL� 2UJDQL]DomR DGPLQLVWUDWLYD� 5LR GH -DQHLUR� ,%$0�6200$�%'0*� ����� S����

Page 38: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

VHP TXDGURV GH SHVVRDO� PDV FRP FKHILD� RX FRP Q~PHUR GH VHUYLGRUHVGHPDVLDGDPHQWH SHTXHQR �SRU H[HPSOR� XPD FKHILD H XP VXERUGLQDGR��RX FRP UHGX]LGD FDUJD GH WUDEDOKR� (VVHV LQGtFLRV LQGLFDP D GHVQHFHVVLGDGHGH yUJmRV FXMDV FRPSHWrQFLDV SRGHP VHU GLVWULEXtGDV SRU RXWUDV XQLGDGHVRUJDQL]DFLRQDLV�

(VVDV HVWUXWXUDV JLJDQWHVFDV WrP XPD JUDQGH LQIOXrQFLD QRV JDVWRV FRPSHVVRDO� SRUTXH D FDGD XPD GDV XQLGDGHV RUJDQL]DFLRQDLV TXH DV FRPS}HPFRUUHVSRQGH� QHFHVVDULDPHQWH� XP FDUJR FRPLVVLRQDGR RX XPD IXQomRJUDWLILFDGD GH GLUHomR� FKHILD RX DVVHVVRUDPHQWR H� jV YH]HV� XPD HTXLSH�PHVPR TXH UHVWULWD D XP SHTXHQR Q~FOHR GH DSRLR DGPLQLVWUDWLYR� 'Dt� DSUHRFXSDomR GD /HL &RPSOHPHQWDU Qº �������� WDPEpP FRP RV FDUJRVHP FRPLVVmR H DV IXQo}HV JUDWLILFDGDV�

2 DUW� �� GD /HL GH 5HVSRQVDELOLGDGH )LVFDO SUHFHLWXD TXH� DR VHU XOWUDSDV�VDGR R OLPLWH GH ��� GD UHFHLWD OtTXLGD GR0XQLFtSLR FRP JDVWRV GH SHVVRDO�R SHUFHQWXDO H[FHGHQWH WHUi TXH VHU HOLPLQDGR� DGRWDQGR�VH� HQWUH RXWUDV�DV SURYLGrQFLDV SUHYLVWDV QR LQFLVR , GR � �º GR DUW���� GD &RQVWLWXLomR)HGHUDO�

$UW� ���� � �º� 3DUD R FXPSULPHQWR GRV OLPLWHV HVWDEHOHFLGRV FRPEDVHQHVWH DUWLJR� GXUDQWH R SUD]R IL[DGR QD OHL FRPSOHPHQWDU UHIHULGD QRFDSXW� D 8QLmR� RV (VWDGRV� R 'LVWULWR )HGHUDO H RV 0XQLFtSLRV DGRWDUmRDV VHJXLQWHV SURYLGrQFLDV�

, ² UHGXomR HP SHOR PHQRV ��� �YLQWH SRU FHQWR� GDV GHVSHVDV FRPFDUJRV HP FRPLVVmR H IXQo}HV GH FRQILDQoD�

&RPR SRGHUi� HQWmR� R 0XQLFtSLR SUHSDUDU�VH SDUD DWHQGHU� FRP R PHQRUGHVJDVWH GD $GPLQLVWUDomR� D HVVH GLVSRVLWLYR OHJDO"

3DUD UHVSRQGHU D HVVD TXHVWmR DSUHVHQWDPRV� D VHJXLU� WUrV VXJHVW}HV GDVTXDLV DV GXDV SULPHLUDV SRGHP VHU DGRWDGDV� GH LPHGLDWR� SHOR yUJmR TXHQHFHVVLWD WHU VXDV GHVSHVDV FRP SHVVRDO UHGX]LGDV�

D� HOLPLQDU RV FDUJRV HP FRPLVVmR TXH QmR FRUUHVSRQGDP j GLUHomR� jFKHILD RX DR DVVHVVRUDPHQWR� HP REHGLrQFLD DR TXH HVWDEHOHFH R LQFLVR9 GR DUW� �� GD &RQVWLWXLomR )HGHUDO� �([�FDUJRV FRPLVVLRQDGRV GH0RWRULVWD� GH 6XSHUYLVRU (VFRODU� GH 0pGLFR� GH &RQWDGRU HWF���

&$'(512 ��

��

Page 39: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

E� UHGX]LU RV FDUJRV HP FRPLVVmR GH DVVHVVRUDPHQWR VXSHULRU� TXDQGR VXDVIXQo}HV IRUHP VXSHUSRVWDV jV GRV FDUJRV GH FKHILD GRV yUJmRV GH OLQKD��([HPSOR� &KHIH GH *DELQHWH ; $VVHVVRU GH *DELQHWH� FRP DWULEXLo}HVGD PHVPD QDWXUH]D��

F� SURSRU VLPSOLILFDo}HV QD HVWUXWXUD RUJDQL]DFLRQDO FRP YLVWDV j UHGXomRGH FDUJRV HP FRPLVVmR H IXQo}HV JUDWLILFDGDV�

9DPRV DWHU�QRV� D SDUWLU GH DJRUD� DR ~OWLPR FDVR� SRLV RV GHPDLV VmR GHIiFLO LPSOHPHQWDomR H LPHGLDWD DSOLFDomR� EDVWDQGR� SDUD WDQWR� YRQWDGHSROtWLFD GR $GPLQLVWUDGRU�

$ HVWUXWXUD GH XPD RUJDQL]DomR SRGH VHU GHILQLGD FRPR UHVXOWDGR GHXP SURFHVVR� DWUDYpV GR TXDO D DXWRULGDGH p GLVWULEXtGD� DV DWULEXLo}HVVmR HVSHFLILFDGDV H XP VLVWHPD GH FRPXQLFDomR p GHOLQHDGR� SHUPL�WLQGR TXH DV SHVVRDV UHDOL]HP DWLYLGDGHV H H[HUoDP D DXWRULGDGH TXHOKHV FRPSHWH� SDUD R DWLQJLPHQWR GRV REMHWLYRV RUJDQL]DFLRQDLV��

(OD UHWUDWD R GHVHQKR GD RUJDQL]DomR H VHX IXQFLRQDPHQWR� UHSUH�VHQWDQGR RV yUJmRV TXH D FRPS}HP H VXDV UHODo}HV GH LQWHUGHSHQ�GrQFLD� EHP FRPR DV DWLYLGDGHV H D FRRUGHQDomR QHFHVViULDV DR VHXGHVHPSHQKR� 7HP FDUiWHU HVWUDWpJLFR� SRUTXH VXD IXQomR p DX[LOLDU DDOFDQoDU RV REMHWLYRV GD RUJDQL]DomR�µ�

'HYH� SRUWDQWR� VHU FRPSDWtYHO FRP DV QHFHVVLGDGHV� RV UHFXUVRV� DV GLV�SRQLELOLGDGHV� R WLSR GH VHUYLoR SUHVWDGR� D FOLHQWHOD DWHQGLGD� D PLVVmR HDV DWLYLGDGHV GD RUJDQL]DomR�

&RPR� HQWmR� HOLPLQDU FDUJRV HP FRPLVVmR H IXQo}HV GH FRQILDQoD VHPDEDODU VXEVWDQFLDOPHQWH D HVWUXWXUD DGPLQLVWUDWLYD GD RUJDQL]DomR"

(QWUH DV PHGLGDV D VHUHP DGRWDGDV SHODV RUJDQL]Do}HV� FLWDPRV��

&$'(512 ��

��

� 9$6&21&(//26� (GXDUGR H +(06/(<� -DPHV 5� (VWUXWXUD GDV 2UJDQL]Do}HV� 6mR3DXOR� 3LRQHLUD� ����� S�� LQ 2UJDQL]DomR $GPLQLVWUDWLYD� 5LR GH -DQHLUR� 6200$ ²%'0*� ����� S� ����

� &+,$9(1$772� ,GDOEHUWR� $GPLQLVWUDomR GH (PSUHVDV ² XPD DERUGDJHP FRQWLQJHQ�FLDO� 6mR 3DXOR� 0* +LOO� ����� S����� LQ 2UJDQL]DomR $GPLQLVWUDWLYD� 5LR GH -DQHLUR�6200$ ² %'0*� ����� S� ����

� &$0326� 6LOYLD %XWWHUV GH� HW DOOL� 2S� FLW�� SS� ������,GHP� LELGHP�

Page 40: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

x SURFHGHU j GHSDUWDPHQWDOL]DomR DSHQDV DWp R QtYHO H[LJLGR SHOR YROXPHGH WUDEDOKR� XPD YH] TXH D H[FHVVLYD GLYLVmR DXPHQWD� GHVQHFHVViULD HGHPDVLDGDPHQWH� RV FXVWRV RSHUDFLRQDLV GD RUJDQL]DomR�

x UHXQLU YiULDV RSHUDo}HV H WDUHIDV HP XP ~QLFR yUJmR SDUD PD[LPL]DU DXWLOL]DomR GH SHVVRDO� HTXLSDPHQWRV� LQVWDODo}HV H RXWURV UHFXUVRV GLV�SRQtYHLV�

x HYLWDU D FULDomR GH yUJmRV H FDUJRV FRPLVVLRQDGRV� DSHQDV SDUD FRQFHGHUJUDWLILFDo}HV GH FKHILD� XPD YH] TXH H[LVWHP RXWUDV IRUPDV GH FRUULJLULQMXVWLoDV RX PHOKRUDU D UHPXQHUDomR GR SHVVRDO�

x IXJLU j VLPHWULD DR GHSDUWDPHQWDOL]DU DV DWLYLGDGHV GD RUJDQL]DomR�SRUTXH R IDWR GH GRLV yUJmRV SHUWHQFHUHP DR PHVPR QtYHO KLHUiUTXLFRQmR VLJQLILFD TXH GHYDP FRQWDU FRP R PHVPR Q~PHUR GH VXEGLYLV}HVLQWHUQDV�

x UHXQLU� VHPSUH TXH SRVVtYHO� DV DWLYLGDGHV HP JUXSRVPDLRUHV� FRUUHVSRQ�GHQWHV D XQLGDGHV PDLV DPSODV H GH DWXDomR PDLV DEUDQJHQWH�

x HOLPLQDU DV XQLGDGHV TXH� HPERUD SUHYLVWDV HP OHL� QmR H[LVWHP GH IDWR�RX VHMD� QmR IXQFLRQDP�

x HYLWDU R VXSHUGLPHQVLRQDPHQWR GD HVWUXWXUD DGPLQLVWUDWLYD� OHYDQGR HPFRQVLGHUDomR RV VHUYLoRV D VHUHP UHDOL]DGRV H RV UHFXUVRV QHFHVViULRV SDUDWDO�

x HYLWDU R H[FHVVLYR Q~PHUR GH QtYHLV KLHUiUTXLFRV H R FRQVHT�HQWHDXPHQWR GR Q~PHUR GH FDUJRV GH FKHILD RX DVVHVVRUDPHQWR�

x HVWDEHOHFHU R Q~PHUR GH FDUJRV FRPLVVLRQDGRV H GH IXQo}HV JUDWLILFDGDVGH DFRUGR FRP DV QHFHVVLGDGHV GH VHUYLoR GD RUJDQL]DomR H VXD HVWUXWXUDDGPLQLVWUDWLYD�

x XVDU DV IRUPDV H LQVWLWXWRV GLVSRQtYHLV SDUD UHGX]LU DV DWLYLGDGHV HP TXHR (VWDGR �QR FDVR R 0XQLFtSLR� FRPR HQWH IHGHUDWLYR� LQWHUYpP GLUHWD�PHQWH H� DVVLP� HYLWDU R DXPHQWR H[FHVVLYR GRV UHVSHFWLYRV JDVWRV FRPSHVVRDO� &RPR Mi PHQFLRQDGR� R (VWDGR GHYH DWXDU GLUHWDPHQWH QDVIXQo}HV HVWUDWpJLFDV H QDTXHODV FXMR GHVHPSHQKR H[LJH R VHX 3RGHU GH,PSpULR H H[DPLQDU D FRQYHQLrQFLD GH ID]r�OR HP RXWUDV� $WLYLGDGHV TXHVH UHIHUHP j SURGXomR GH EHQV H VHUYLoRV SDUD R PHUFDGR� FRPR UHJUD�SRGHP H GHYHP VHU SULYDWL]DGDV �H[� XP KRWHO PDQWLGR SHOR 0XQLFtSLR��2XWUDV TXH QmR VmR H[FOXVLYDV� PDV TXH SRVVXHP DOWD UHOHYkQFLD VRFLDO�SRGHP VHU GHOHJDGDVPHGLDQWH FRQWUDWR GH JHVWmR� D RUJDQL]Do}HV VRFLDLV�H[� HGXFDomR� SHVTXLVD FLHQWtILFD� VD~GH�� 2XWUDV� DLQGD� TXH H[LJHPDOWRV LQYHVWLPHQWRV HP REUDV H PDQXWHQomR H SRGHP LQWHUHVVDU D HP�SUHVDV SULYDGDV SRGHP VHU REMHWR GH FRQFHVVmR RX SHUPLVVmR �H[�HVWUDGDV� VHUYLoRV GH iJXD H HVJRWRV� FHPLWpULRV HWF���

&$'(512 ��

��

Page 41: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

x XQLU IRUoDV TXDQGR D UHDOL]DomR GD DWLYLGDGH� VHUYLoR RX REUD� HP HVFDODPDLRU� IRU XPD IRUPD GH UHGXomR GH FXVWRV �H[� IRUPDomR GH FRQVyUFLRVLQWHUPXQLFLSDLV��

x REWHU R DSRLR GD VRFLHGDGH FLYLO H GH HPSUHVDV SULYDGDV SDUD D UHDOL]DomRGH SDUFHULDV TXH SRVVDP UHVXOWDU QD UHGXomR GH JDVWRV S~EOLFRV FRPSHVVRDO�

'LPHQVLRQDPHQWR GD )RUoD GH 7UDEDOKR

$ JHVWmR HILFD] GH UHFXUVRV KXPDQRV SUHVVXS}H R FRQKHFLPHQWR TXDOLWDWLYRH TXDQWLWDWLYR GD IRUoD GH WUDEDOKR GH FDGD RUJDQL]DomR TXH� Vy DVVLP�SRGHUi SODQHMi�OD� GLUHFLRQDQGR�D SDUD R DWLQJLPHQWR GH VHXV REMHWLYRV�

1HQKXPD RUJDQL]DomR SRGH VXSRUWDU R {QXV GH XP TXDGUR GH VHUYLGRUHVFXMR YROXPH H[FHGD VXDV UHDLV QHFHVVLGDGHV GH SHVVRDO� SRUTXH�

x GR SRQWR GH YLVWD ILQDQFHLUR� R FXVWR VHULD XPD LUUHVSRQVDELOLGDGH H RFRQWULEXLQWH DUFDULD FRP VHX {QXV�

x D PDQXWHQomR GH SHVVRDO RFLRVR SURGX] UHIOH[RV QHJDWLYRV QD SURGXWLYL�GDGH GRV VHUYLGRUHV TXH HVWmR RFXSDGRV� SUHMXGLFDQGR D TXDOLGDGH GRVVHUYLoRV H R DWHQGLPHQWR DR FOLHQWH� VHMD H[WHUQR �FLGDGmR�� VHMD LQWHUQR�RXWUR VHUYLGRU��

x R WHPSR GLVSRQtYHO GRV VHUYLGRUHV RFLRVRV FRVWXPD VHU XWLOL]DGR GH IRUPDTXH WHQGH D DWUDSDOKDU R GHVHQYROYLPHQWR GR WUDEDOKR GRV RXWURV�

x RV RFLRVRV VmR UHPXQHUDGRV FRPR VH HVWLYHVVHP SURGX]LQGR� R TXH FULDXP FOLPD GH LQMXVWLoD HP UHODomR DRV TXH WUDEDOKDP� VRODSDQGR R PRUDOGR JUXSR H D PRWLYDomR�

'RLV PpWRGRV GH SODQHMDPHQWR GH UHFXUVRV KXPDQRV VmR SURSRVWRV SRU,GDOEHUWR &KLDYHQDWR�� 2 SULPHLUR� EDVHDGR QR IOX[R GH SHVVRDO� UHJLVWUD DPRYLPHQWDomR GDV SHVVRDV SDUD GHQWUR� DWUDYpV H SDUD IRUD GD RUJDQL]DomR�0HGLDQWH D DQiOLVH GHVVH SURFHVVR GH HQWUDGDV� VDtGDV� SURPRo}HV HWUDQVIHUrQFLDV LQWHUQDV SRGH�VH HVWDEHOHFHU DV QHFHVVLGDGHV GH SHVVRDO GDRUJDQL]DomR�

&$'(512 ��

��

� &+,$9(1$772� ,GDOEHUWR� *HVWmR GH 3HVVRDV� R QRYR SDSHO GRV UHFXUVRV KXPDQRVQDV RUJDQL]Do}HV ² 5LR GH -DQHLUR� &DPSRV� ����� SS� ��� ² ����

Page 42: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

(VVH PRGHOR QmR FRQVLGHUD� SRUpP� R FUHVFLPHQWR GD LQVWLWXLomR� DV PX�GDQoDV HP VHXV SURFHVVRV RX PpWRGRV GH WUDEDOKR� D DEVRUomR GH QRYDVWHFQRORJLDV SDUD UHDOL]i�OR� DV DOWHUDo}HV RUJDQL]DFLRQDLV� HQWUH RXWURV DV�SHFWRV� 3DUWH GR SUHVVXSRVWR GH TXH D IRUoD GH WUDEDOKR H[LVWHQWH p D LGHDOH TXH D FDGD VDtGD GH VHUYLGRU GHYH FRUUHVSRQGHU XPD HQWUDGD�

0HVPR FRQVHUYDGRU� HVVH PpWRGR p FRPXPHQWH XWLOL]DGR SHODV RUJDQL]D�o}HV PDLV HVWiYHLV� VHP SHUVSHFWLYDV GH FUHVFLPHQWR� FXMD SUHRFXSDomR pSUHHQFKHU DV YDJDV H[LVWHQWHV� GDQGR FRQWLQXLGDGH DR FRWLGLDQR� (VWHPRGHOR SHUPLWH jV RUJDQL]Do}HV SODQHMDU SDUD FRQWRUQDU RV HIHLWRV GHFRU�UHQWHV GD SROtWLFD GH SURPRo}HV� GR DXPHQWR GD URWDWLYLGDGH� GDV GLILFXO�GDGHV GH UHFUXWDPHQWR� HQWUH RXWURV DVSHFWRV�

2 VHJXQGR PRGHOR� PDLV DEUDQJHQWH H FRPSOH[R� p R GH SODQHMDPHQWRLQWHJUDGR� TXH GHYH OHYDU HP FRQVLGHUDomR YiULRV IDWRUHV�

x D PLVVmR H RV REMHWLYRV JOREDLV GD RUJDQL]DomR H RV REMHWLYRV HVSHFtILFRVGH FDGD XPD GH VXDV XQLGDGHV DGPLQLVWUDWLYDV�

x D DOWHUDomR QD GHPDQGD GD FOLHQWHOD HP UHODomR DRV EHQV SURGX]LGRV RXDRV VHUYLoRV SUHVWDGRV�

x DV PHWDV H RV UHVXOWDGRV D VHUHP DOFDQoDGRV�x DV SROtWLFDV H DV GLUHWUL]HV WUDoDGDV SDUD D RUJDQL]DomR�x D HVWUXWXUD RUJDQL]DFLRQDO�x DV FDUDFWHUtVWLFDV H D GLYHUVLGDGH GRV VHUYLoRV SUHVWDGRV SHOD RUJDQL]DomR�x YROXPH H D QDWXUH]D GR WUDEDOKR D VHU UHDOL]DGR HP FDGD XQLGDGH

RUJDQL]DFLRQDO�x DV PXGDQoDV WHFQROyJLFDV GHQWUR GD RUJDQL]DomR� TXH DOWHUDP D IRUPD

GH UHDOL]DU R WUDEDOKR RX D SURGXWLYLGDGH GR SHVVRDO�x DV SHUVSHFWLYDV GH GHVHQYROYLPHQWR IXQFLRQDO�x DV UHJUDV� D OHJLVODomR HP YLJRU H RV SURFHGLPHQWRV LQWHUQRV DGRWDGRV�

$OpP GDV YDQWDJHQV FLWDGDV� HVVH PRGHOR RIHUHFH D SRVVLELOLGDGH GH HODER�UDomR GH XP GLDJQyVWLFR RUJDQL]DFLRQDO� TXH VHUYH GH EDVH SDUD D WRPDGDGH GHFLV}HV QR SURFHVVR GH SODQHMDPHQWR GH UHFXUVRV KXPDQRV�

$ W{QLFD TXH UHJH� DWXDOPHQWH� R VHUYLoR S~EOLFR p D GH FRQWHQomR GHGHVSHVDV� $VVLP� LQGHSHQGHQWHPHQWH GR HVWiJLR GH GHVHQYROYLPHQWR GDVRUJDQL]Do}HV p SUHFLVR TXH DGRWHP� SDUD R GLPHQVLRQDPHQWR GH VXD IRUoDGH WUDEDOKR� TXDOTXHU GRVPpWRGRV DSUHVHQWDGRV RX RXWUR FRQVLGHUDGR SHOD$GPLQLVWUDomR PDLV DGHTXDGR DR VHX FRQWH[WR� SDUD TXH� DR VH GHSDUDUHP

&$'(512 ��

��

Page 43: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

FRP D SHUVSHFWLYD GH GHPLVVmR GHFRUUHQWH GD DSUR[LPDomR RX XOWUDSDV�VDJHP GR OLPLWH HVWDEHOHFLGR SHOD /HL GH 5HVSRQVDELOLGDGH )LVFDO SDUD DGHVSHVD FRPSHVVRDO� SRVVDPDSRQWDU DV iUHDV RQGH D UHGXomR QmR LPSOLTXHPHQRU SUHMXt]R SDUD D LQVWLWXLomR�

(VVH HVWXGR GH GLPHQVLRQDPHQWR GD IRUoD GH WUDEDOKR QmR GHYH� REYLDPHQ�WH� VHU XVDGR SHODV RUJDQL]Do}HV DSHQDV SDUD LGHQWLILFDU DV iUHDV TXH VHUmRREMHWR GH UHGXomR GH SHVVRDO� e� WDPEpP� IRQWH GH LQIRUPDomR SDUDUHFRPSRVLomR GR TXDGUR GH SHVVRDO GH FDGD XQLGDGH DGPLQLVWUDWLYD�DWUDYpV GD UHGLVWULEXLomR GRV H[FHGHQWHV GH XQLGDGHV TXH GHOHV SUHVFLQ�GHP� SDUD RXWUDV RQGH VmR QHFHVViULRV�

&DVR� DLQGD DVVLP� FRQWLQXH KDYHQGR H[FHVVR GH FRQWLQJHQWH TXH QmR S{GHVHU UHDORFDGR� SRUTXH VHX TXDQWLWDWLYR XOWUDSDVVD DV UHDLV QHFHVVLGDGHV GDRUJDQL]DomR� GHYHUi HVWD SDUWLU SDUD D GLVSHQVD� PHVPR TXH QmR WHQKDDWLQJLGR RV OLPLWHV HVWDEHOHFLGRV QD OHJLVODomR HP YLJRU SDUD GHVSHVDVFRP SHVVRDO� $ILQDO� FULWpULR� UHVSRQVDELOLGDGH� DXVWHULGDGH H HFRQRPLFL�GDGH QR XVR GRV UHFXUVRV S~EOLFRV VmR REULJDo}HV GR JHVWRU�

+i RFDVL}HV HP TXH R HVWXGR GR GLPHQVLRQDPHQWR GD IRUoD GH WUDEDOKRLQGLFDUi D QHFHVVLGDGH GH FRQWUDWDomR GH SURILVVLRQDLV SDUD SUHHQFKHU YDJDVGHFRUUHQWHV GH SURPRo}HV� GH DSRVHQWDGRULDV RX GH RXWUR WLSR GH GHVOLJD�PHQWR� 2XWUDV YH]HV VmR GHPDQGDGRV SURILVVLRQDLV FRP QRYRV SHUILV HPGHFRUUrQFLD GD QHFHVVLGDGH GH UHDOL]DomR GH RXWURV VHUYLoRV� GD DPSOLDomRGRV Mi H[LVWHQWHV� HP IXQomR GR FUHVFLPHQWR GD FOLHQWHOD D VHU DWHQGLGD� GDDGRomR GH WHFQRORJLDV PDLV PRGHUQDV HWF�

2 HVWXGR GH GLPHQVLRQDPHQWR GD IRUoD GH WUDEDOKR SRGH OHYDU� GHVVDIRUPD� D LQVWLWXLomR D HVWLPDU TXDQWLWDWLYRV GH SHVVRDO EDVWDQWH VDWLVIDWyULRVHP UHODomR jV VXDV UHDLV QHFHVVLGDGHV� UHPDQHMDQGR� GH IRUPD UDFLRQDO HLQWHOLJHQWH� RV UHFXUVRV KXPDQRV TXH QHOD WUDEDOKDP�

2 HVIRUoR LQVWLWXFLRQDO SDUD H[SOLFLWDU R GLPHQVLRQDPHQWR GD IRUoD GHWUDEDOKR QDV RUJDQL]Do}HV S~EOLFDV p DSUHVHQWDGR QXP GRFXPHQWR GHQR�PLQDGR 3ODQR GH /RWDomR TXH GHYH� DOpP GR TXH Mi IRL GLWR� FRQVLGHUDU�

x TXDQWLWDWLYR H DV DWULEXLo}HV GH FDGD FDUJR QDV YiULDV XQLGDGHV DGPLQLV�WUDWLYDV GD RUJDQL]DomR�

x D TXDOLILFDomR SURILVVLRQDO H[LJLGD SDUD R SUHHQFKLPHQWR GH FDGD FDUJR�

&$'(512 ��

��

Page 44: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

x D DORFDomR GRV VHUYLGRUHV SHODV YiULDV XQLGDGHV DGPLQLVWUDWLYDV GD RUJD�QL]DomR�

2 3ODQR GH /RWDomR UHWUDWD� QXP GHWHUPLQDGR PRPHQWR� D UHDOLGDGH GDRUJDQL]DomR HP WHUPRV GH UHFXUVRV KXPDQRV� HP IXQomR GDV DWLYLGDGHV TXHGHYHP VHU H[HFXWDGDV SRU VXDV GLIHUHQWHV iUHDV GH FRPSHWrQFLD SDUD RDWLQJLPHQWR GDV PHWDV H REMHWLYRV RUJDQL]DFLRQDLV� (P RXWUDV SDODYUDV�HYLGHQFLD� SRU XQLGDGH DGPLQLVWUDWLYD� DV FDWHJRULDV IXQFLRQDLV TXH DSUH�VHQWDP FRQWLQJHQWH VXSHULRU DR LGHDO� QDTXHOH PRPHQWR� HP GDGR FRQWH[�WR� 3RU LVVR� DV RUJDQL]Do}HV GHYHP� DQXDOPHQWH� SURYLGHQFLDU D HODERUDomRRX D DWXDOL]DomR GHVVH SODQR� SDUD FRQVXOWD FRQVWDQWH QRV FDVRV GH WUDQV�IHUrQFLD� UHDOL]DomR GH FRQFXUVRV S~EOLFRV H� SULQFLSDOPHQWH� QRV GHGHPLVVmR�

(VVD ~OWLPD QHFHVVLGDGH p UHIRUoDGD SHOR TXH HVWDEHOHFH R � �º GR DUW� ���GD &RQVWLWXLomR )HGHUDO� TXH GL]�

2 FDUJR REMHWR GD UHGXomR SUHYLVWD QRV SDUiJUDIRV DQWHULRUHV VHUiFRQVLGHUDGR H[WLQWR� YHGDGD D FULDomR GH FDUJR� HPSUHJR RX IXQomRFRP DWULEXLo}HV LJXDLV RX DVVHPHOKDGDV SHOR SUD]R GH � �TXDWUR� DQRV�

2 TXH IDUi D RUJDQL]DomR TXH IRU REULJDGD D SURPRYHU D GHPLVVmR GH VHXVVHUYLGRUHV� VHP WHU SURFHGLGR� DQWHV� j DYHULJXDomR GDV FDWHJRULDV QDV TXDLVSRGH KDYHU GLPLQXLomR GR TXDGUR GH SHVVRDO" &RPR VREUHYLYHUi QRVTXDWURV DQRV VXEVHT�HQWHV� VH GHVFREULU� DSyV D GLVSHQVD GH SHVVRDO� TXHDOJXQV GRV FDUJRV H[WLQWRV VmR LPSUHVFLQGtYHLV SDUD UHDOL]DomR GH VXDVDWLYLGDGHV"

e LPSRUWDQWH DOHUWDU SDUD R IDWR GH TXH DV RUJDQL]Do}HV GHYHP HYLWDU DWLQJLURV OLPLWHV� LQFOXVLYH R SUXGHQFLDO� HVWDEHOHFLGRV SHOD OHJLVODomR HP YLJRU�SDUD D UHDOL]DomR GH GHVSHVDV FRP SHVVRDO� 3RU LVVR� RV FXLGDGRV GHYHP VHUUHGREUDGRV� SULQFLSDOPHQWH TXDQWR j UHDOL]DomR GH FRQFXUVR S~EOLFR� TXHVy GHYHRFRUUHU DSyV D FRQVXOWD DR 3ODQR GH/RWDomR DWXDOL]DGR� LQVWUXPHQWRLQGLFDWLYR GDV FDUrQFLDV GH SHVVRDO HP FDGD yUJmR�

e PXLWR FRPXP� QD $GPLQLVWUDomR 3~EOLFD� D WUDQVIHUrQFLD GH VHUYLGRU SDUDRXWUR yUJmR� VHP D GHYLGD FRQVXOWD DR 3ODQR GH /RWDomR� (VVD SUiWLFD SRGHVHU OHVLYD j LQVWLWXLomR� VH D WUDQVIHUrQFLD WLYHU FRPR GHVWLQR XPD XQLGDGHDGPLQLVWUDWLYD FXMD ORWDomR Mi HVWHMD FRPSOHWD RX TXH SRVVXD SHVVRDOH[FHGHQWH� 4XDQGR LVVR RFRUUH� DV XQLGDGHV GH GHVWLQR GRV WUDQVIHULGRV

&$'(512 ��

��

Page 45: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

ILFDP VXSHUORWDGDV� SURYRFDQGR� SDUDOHODPHQWH� R VXUJLPHQWR GH SUREOH�PDV GH JHVWmR H GH DXPHQWR GH FXVWR� ,VVR FRQWUDULD R HVStULWR GD OHJLVODomRDWXDO� HVSHFLDOPHQWH GD /HL GH 5HVSRQVDELOLGDGH )LVFDO� TXH YLVD DR FRQWUROHGRV JDVWRV S~EOLFRV HP EXVFD GR HTXLOtEULR ILQDQFHLUR�

$PHVPD FUtWLFD SRGH VHU IHLWD j SUiWLFD GH FRORFDU j GLVSRVLomR GD 6HFUHWDULDGH $GPLQLVWUDomR RX HP GLVSRQLELOLGDGH� VHUYLGRU SUREOHPiWLFR� HP YH] GHWRPDU XPD GHFLVmR FRQFUHWD HP UHODomR j VXD SHUPDQrQFLD QD RUJDQL]DomR�$V RUJDQL]Do}HV S~EOLFDV TXH DGRWDP HVVD SUiWLFD LQFRUUHP HP� SHORPHQRV� WUrV FXVWRV� R SULPHLUR� HP UHODomR j PDQXWHQomR GR LQGLYtGXR SRUWRGR UHVWR GD VXD YLGD IXQFLRQDO� R VHJXQGR� GHULYDGR GD FRQFHVVmR GH VXDDSRVHQWDGRULD� GHSRLV GH� SHOR PHQRV� WULQWD DQRV VHP SURGX]LU� H R ~OWLPR�GH FDUiWHU QmR ILQDQFHLUR� UHSUHVHQWDGR SHORPDX H[HPSOR H SHOD LQIOXrQFLDQHIDVWD SDUD RV VHUYLGRUHV SURGXWLYRV�

'LPHQVLRQDQGR D )RUoD GH 7UDEDOKR ² $OJXPDV 2ULHQWDo}HV

+i FHUWDV VLWXDo}HV HP TXH GLPHQVLRQDU D IRUoD GH WUDEDOKR QHFHVViULD SDUDH[HFXWDU GHWHUPLQDGD DWLYLGDGH p PXLWR VLPSOHV� ,VVR RFRUUH TXDQGR KiSDGU}HV GH H[HFXomR SUHYLDPHQWH GHWHUPLQDGRV RX LQVWUXPHQWRV GH PH�GLGD Mi WHVWDGRV� 9HMD� DGLDQWH� RV H[HPSORV DSUHVHQWDGRV FRP UHODomR jViUHDV GH VD~GH H HGXFDomR�

$V HPSUHVDV SULYDGDV TXH SURGX]HP EHQV FRPR� SRU H[HPSOR� URXSDV�SHoDV GH FDPD H PHVD� EROVDV H VDSDWRV� FRVWXPDP FRPSRU R TXDGUR GHSHVVRDO� TXH DWXD GLUHWDPHQWH QD IDEULFDomR� D SDUWLU GR YROXPH GH SURGX�omR D VHU DWLQJLGR H GD TXDQWLGDGH PpGLD GH SHoDV TXH FDGD HPSUHJDGRSRGH SURGX]LU� QXP GHWHUPLQDGR HVSDoR GH WHPSR H HP FRQGLo}HVHVSHFtILFDV GH WUDEDOKR�

(VVD UHODomR WHPSR YHUVXV SURGXomR p HVWDEHOHFLGD SRU WpFQLFRV HVSHFLDOL�]DGRV QR DVVXQWR� FRP EDVH QD REVHUYDomR GRV IXQFLRQiULRV� HQTXDQWRUHDOL]DP VXDV WDUHIDV� 2V UHVXOWDGRV REWLGRV DWUDYpV GHVVH SURFHVVR SRGHUmRVHU FRQIURQWDGRV FRP SDGU}HV SUp�HVWDEHOHFLGRV� FDVR H[LVWDP�

,QIHOL]PHQWH� QHP VHPSUH p DVVLP� +i DWLYLGDGHV RQGH D GHILQLomR GD IRUoDGH WUDEDOKR �Q~PHUR GH SHVVRDV QHFHVViULDV j H[HFXomR GH GHWHUPLQDGDWDUHID� p PDLV FRPSOH[D� 'HODV VmR H[HPSOR WtSLFR DV WDUHIDV GH QDWXUH]DWpFQLFR�DGPLQLVWUDWLYD� FRPXQV D TXDOTXHU RUJDQL]DomR�

&$'(512 ��

��

Page 46: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

$ IRUoD GH WUDEDOKR QHFHVViULD j H[HFXomR GH DWLYLGDGHV GH QDWXUH]DWpFQLFR�DGPLQLVWUDWLYD RX EXURFUiWLFD SRGH VHU GHWHUPLQDGD� SRU H[HPSOR�D SDUWLU GD DGRomR GDV VHJXLQWHV PHGLGDV�

x DQDOLVDU FDGD XQLGDGH DGPLQLVWUDWLYD SDUD FRQKHFHU VHXV REMHWLYRV H RWLSR GH WUDEDOKR SRU HOD UHDOL]DGR� FUX]DQGR DV LQIRUPDo}HV GR GRFX�PHQWR TXH D LQVWLWXLX H GH VHX UHJLPHQWR LQWHUQR FRP DTXHODV FROKLGDVMXQWR jV FKHILDV� SRUTXH� GHYLGR j GLQkPLFD RUJDQL]DFLRQDO� SRGH KDYHUDWLYLGDGHV QmR IRUPDOL]DGDV VHQGR UHDOL]DGDV� RX R FRQWUiULR�

x YHULILFDU D TXDOLILFDomR H R TXDQWLWDWLYR GR SHVVRDO GH FDGD XQLGDGHDGPLQLVWUDWLYD� PHGLDQWH R OHYDQWDPHQWR� MXQWR j FKHILD GH FDGD XPDGHODV� FRPSOHPHQWDGR FRP LQIRUPDo}HV H[LVWHQWHV QR yUJmR GH SHVVRDOH QR SODQR GH FDUJRV H FDUUHLUDV�

x GLVFXWLU FDGD DWLYLGDGH FRP FKHIHV H VHUYLGRUHV PDLV DQWLJRV� ERQVFRQKHFHGRUHV GR WUDEDOKR TXH GHYH VHU UHDOL]DGR� LGHQWLILFDQGR R TXDQ�WLWDWLYR LGHDO H R SHUILO QHFHVViULR j VXD H[HFXomR �QmR VH SRGH HVTXHFHUGH FRQVLGHUDU IpULDV� IDGLJD� OLFHQoDV� HQWUH RXWURV DVSHFWRV��

x OHYDQWDU� RQGH IRU SRVVtYHO� LQGLFDGRUHV SDUD PHQVXUDomR GD FDUJD RX GRYROXPH GH WUDEDOKR FRPR R Q~PHUR GH OLFHQoDV� DOYDUiV FRQFHGLGRV�DXWRV GH LQIUDomR ODYUDGRV� JXLDV GH UHFROKLPHQWR GH ,378 HPLWLGDV�ODXGDV GDWLORJUDIDGDV RX GLJLWDGDV� Q~PHUR GH SHVVRDV DWHQGLGDV H GHSURFHVVRV H[DPLQDGRV� HQWUH RXWURV� SDUD RULHQWDU R GLPHQVLRQDPHQWRGD IRUoD GH WUDEDOKR�

3RU RXWUR ODGR� TXDQGR R REMHWR GR HVWXGR IRU� SRU H[HPSOR� R GLPHQVLR�QDPHQWR GD IRUoD GH WUDEDOKR QHFHVViULD j H[HFXomR GH DWLYLGDGHV GHYDUULomR H FROHWD GH OL[R QDV UXDV GH XP 0XQLFtSLR� R UHVSRQViYHO SHODHODERUDomR GR 3ODQR GH /RWDomR GHYHUi XWLOL]DU RXWUDV LQIRUPDo}HV SDUDFKHJDU DRV TXDQWLWDWLYRV LGHDLV GH VHUYLGRUHV� WDLV FRPR� WHPSR QHFHVViULRSDUD TXH XPJDUL H[HFXWH VHX WUDEDOKR HPGHWHUPLQDGR WUHFKR GH UXD ��NP��GDGR FRP R TXDO VHUi SRVVtYHO FDOFXODU TXDQWRV TXLO{PHWURV HOH SRGHUiYDUUHU QXPD MRUQDGD GH WUDEDOKR HTXLYDOHQWH D RLWR KRUDV GLiULDV� (VVHFiOFXOR GHYHUi OHYDU HP FRQVLGHUDomR DVSHFWRV FRPR R IDWR GH TXH DV UXDVSRGHP VHU PDLV RX PHQRV PRYLPHQWDGDV� QRUPDOPHQWH SRVVXHP GRLVODGRV� R OL[R DFXPXOD�VH QR PHLR�ILR� SRU FDXVD GH VHX DEDXODPHQWR FHQWUDOH D OLPSH]D GDV FDOoDGDV ILFD� QRUPDOPHQWH� D FDUJR GRV PRUDGRUHV� RYROXPH GH SHVVRDV TXH SRU HODV WUDQVLWDP �UXDV GR FHQWUR GD FLGDGH ²PXLWRPRYLPHQWR� UXDV GH EDLUUR ² SRXFR PRYLPHQWR��

&$'(512 ��

��

Page 47: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

3DUD ILQDOL]DU RV FiOFXORV EDVWD VDEHU TXDQWRV TXLO{PHWURV GH UXDV SRVVXL R0XQLFtSLR� PXOWLSOLFDU HVVH UHVXOWDGR SRU GRLV �Q~PHUR GH ODGRV GH FDGDUXD�� GLYLGLQGR�R SHOD TXDQWLGDGH GH TXLO{PHWURV TXH SRGHP VHU YDUULGRVSRU ��XP� JDUL GXUDQWH VXD MRUQDGD GLiULD GH WUDEDOKR�

/HYDQGR�VH HP FRQWD TXH FDGD DQR SRVVXL GR]H PHVHV H TXH FDGD VHUYLGRUWHP GLUHLWR D XP PrV GH IpULDV SRU DQR WUDEDOKDGR� WHUHPRV TXH SUHYHU�SDUD FDGD RQ]H JDULV� D FRQWUDWDomR GH PDLV XP� TXH RV VXEVWLWXLUi� PrV DPrV� GXUDQWH R JR]R GR EHQHItFLR H TXH GHYHUi� HOH SUySULR� GHVFDQVDU SRULJXDO SHUtRGR� 1mR VH SRGH� WDPEpP DTXL� HVTXHFHU GH SUHYHU IDWRUHV FRPRIpULDV� IDGLJD� OLFHQoDV� IDOWDV� HWF�

(VVH PpWRGR SDUD GLPHQVLRQDU D IRUoD GH WUDEDOKR SRGH VHU XVDGR HP WRGDVDV DWLYLGDGHV RQGH VHMD SRVVtYHO TXDQWLILFDU D SURGXomR GH FDGD LQGLYtGXR�

-i SDUD R GLPHQVLRQDPHQWR GD IRUoD GH WUDEDOKR QHFHVViULD j UHDOL]DomR GHDWLYLGDGHV QD iUHD GH HGXFDomR� HVSHFLDOPHQWH GH SHVVRDO GRFHQWH� SRGHPVHU FRQVLGHUDGDV DV VHJXLQWHV UHFRPHQGDo}HV IHLWDV SHOR &RQVHOKR1DFLRQDOGH (GXFDomR VREUH R Q~PHUR LGHDO GH DOXQRV SRU FODVVH �VDOD GH DXOD� H SRUVpULH�

x SUp�HVFROD ² Pi[LPR GH �� DOXQRV�

x �ª H �ª VpULHV GR HQVLQR IXQGDPHQWDO ² Pi[LPR GH �� DOXQRV�

x �ª H �ª VpULHV GR HQVLQR IXQGDPHQWDO ² Pi[LPR GH �� DOXQRV�

x �ª j �ª VpULH GR HQVLQR IXQGDPHQWDO H �ª j �ª GR HQVLQR PpGLR ² Pi[LPRGH �� DOXQRV�

6H HP FDGD WXUPD GD �ª j �ª VpULH GR HQVLQR IXQGDPHQWDO DWXD XPSURIHVVRU�SDUD FRQKHFHU R Q~PHUR WRWDO QHFHVViULR� EDVWD YHULILFDU R TXDQWLWDWLYR GHDOXQRV SRU VpULH� QD UHGH PXQLFLSDO GH HQVLQR� H GLYLGL�OR SHOD TXDQWLGDGHLQGLFDGD DFLPD SDUD FDGD QtYHO HVFRODU�

2 SURFHGLPHQWR DGRWDGR SDUD FiOFXOR GR TXDQWLWDWLYR GH SURIHVVRUHV� TXHDWXDP DWp D �ª VpULH GR HQVLQR IXQGDPHQWDO� QmR SRGH VHU XVDGR SDUDHVWLPDU R Q~PHUR GH SURIHVVRUHV TXH GHYH DWXDU GH �ª j �ª VpULH H QR HQVLQRPpGLR� Mi TXH D GLYHUVLGDGH GH GLVFLSOLQDV FRQVWDQWHV GH VHX FXUUtFXORHVFRODU H[LJH SURILVVLRQDLV HVSHFtILFRV�

&$'(512 ��

��

Page 48: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

'HVVD IRUPD� SDUD GHILQLU RV TXDQWLWDWLYRV LGHDLV VHULD LQGLVSHQViYHO FR�QKHFHU R Q~PHUR GH DXODV QHFHVViULDV SRU GLVFLSOLQD� GH DFRUGR FRP D JUDGHFXUULFXODU GH FDGD VpULH�

1mR VH GHYH HVTXHFHU TXH D FDUJD KRUiULD GR SURIHVVRU p� QRUPDOPHQWH� GHYLQWH H FLQFR KRUDV VHPDQDLV H TXH VXDV IpULDV Vy SRGHP VHU FRQFHGLGDVGXUDQWH R SHUtRGR GH UHFHVVR HVFRODU� (VVH ~OWLPR IDWR WRUQD PXLWR PDLVWUDQT�LOR R FiOFXOR� XPD YH] TXH� TXDQWR D HVVH DVSHFWR� DR FRQWUiULR GRH[HPSOR GDGR HP UHODomR DR JDUL� QmR p QHFHVViULR SUHYHU XP PDLRUQ~PHUR GH SURIHVVRUHV SDUD VXEVWLWXLomR�

2SWDQGR SRU PDQWHU HQ[XWR R TXDGUR GH SURIHVVRUHV� VHPSUH TXH XPGHOHVVH DXVHQWDU SRU SHUtRGR PDLRU �OLFHQoD GH VD~GH� HWF�� D $GPLQLVWUDomRGHYHUi SURFHGHU j FRQWUDWDomR� SRU SUD]R GHWHUPLQDGR� GH XP VXEVWLWXWR�

1D iUHD GD VD~GH� SRU H[HPSOR� SRGHP VHU XVDGRV RV SDUkPHWURV VXJHULGRVSHOD 2UJDQL]DomR 0XQGLDO GD 6D~GH ² 206 ² HP UHODomR j GXUDomR GHFDGD FRQVXOWD PpGLFD� TXLQ]H PLQXWRV� HP PpGLD� (VVH GDGR� FRQIURQWDGRFRP D FDUJD KRUiULD GH YLQWH KRUDV VHPDQDLV� QRUPDOPHQWH DWULEXtGD DRPpGLFR� GHILQH TXH SRGHUmR VHU GH]HVVHLV RV SDFLHQWHV DWHQGLGRV GLDULD�PHQWH�

$VVLP� VHULD QHFHVViULR DSHQDV FRQKHFHU� SRU HVSHFLDOLGDGH PpGLFD� RQ~PHUR GH SDFLHQWHV TXH GLDULDPHQWH SURFXUD DV XQLGDGHV PXQLFLSDLV GHVD~GH SDUD� HQWmR� VH FKHJDU DR Q~PHUR LGHDO GH PpGLFRV�

$V RUJDQL]Do}HV SRGHUmR DGDSWDU RV H[HPSORV DTXL DSUHVHQWDGRV SDUDHVWDEHOHFHU R TXDQWLWDWLYR GH SHVVRDO HP RXWUDV iUHDV�

2 3ODQR GH /RWDomR GHYHUi VHU VHPSUH SUHFHGLGR GH HVWXGRV FXLGDGRVRVTXH FRQVLGHUHP QmR Vy DV REVHUYDo}HV UHDOL]DGDV QDTXHOH PRPHQWR� PDVDV SURMHWDGDV SDUD R IXWXUR� 3RVVLELOLWD� DLQGD�PXLWDV Do}HV GH SODQHMDPHQWRQD iUHD GH 5HFXUVRV +XPDQRV� SHOR IDWR GH IRUQHFHU LQIRUPDo}HV TXH�

x GmR VXEVtGLRV jV GHFLV}HV VREUH FRQFHVVmR H SHUPLVVmR� WHUFHLUL]DomR HSULYDWL]DomR GH VHUYLoRV�

x DX[LOLDP QD LGHQWLILFDomR GH GHVYLRV GH IXQomR� SURLELGRV� GHVGH �����SHOR DUW� �� GD &RQVWLWXLomR )HGHUDO�

x SHUPLWHP� D FDGD DQR� LGHQWLILFDU D QHFHVVLGDGH GH FULDomR GH QRYRVFDUJRV� GH DXPHQWDU R Q~PHUR GH YDJDV GRV Mi H[LVWHQWHV RX GH H[WLQJXLU

&$'(512 ��

��

Page 49: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

DTXHOHV Mi QmR FRQVLGHUDGRV DGHTXDGRV j RUJDQL]DomR� HPGHFRUUrQFLD� SRUH[HPSOR� GD XWLOL]DomR GH QRYRV HTXLSDPHQWRV� 3RGHPRV FLWDU� QHVWH FDVR�R FDUJR GH 2SHUDGRU GH 7HOH[� DWXDOPHQWH GHVQHFHVViULR Mi TXH R HTXLSD�PHQWR VH WRUQRX REVROHWR H IRL ´VXEVWLWXtGRµ SHOR ID[ H SHOR FRUUHLRHOHWU{QLFR� TXH QmR GHPDQGDP HVSHFLDOL]DomR SDUD VHUHP RSHUDGRV�

$EVHQWHtVPR

$EVHQWHtVPR p R FRPSDUHFLPHQWR LQFRQVWDQWH� LUUHJXODU RX GHVFRQWtQXR GRIXQFLRQiULR DR ORFDO RQGH WHP TXH GHVHPSHQKDU VXDV DWULEXLo}HV�

6HJXQGR &KLDYHQDWWR��� SDUD PLQLPL]DU VHXV HIHLWRV DV LQVWLWXLo}HV YrPSURFXUDQGR DGRWDU SUiWLFDV JHUHQFLDLV TXH YDORUL]HP D SDUWLFLSDomR GRIXQFLRQiULR QD YLGD GD RUJDQL]DomR� GHVHQYROYHQGR� DR PHVPR WHPSR�DWLWXGHV� YDORUHV H REMHWLYRV TXH LQFHQWLYHP D SUHVHQoD H GHVHVWLPXOHP DVDXVrQFLDV DR VHUYLoR� SRLV HVWDV ~OWLPDV SURYRFDP GLVWRUo}HV HP UHODomR DRYROXPH H j GLVSRQLELOLGDGH GD IRUoD GH WUDEDOKR�

$V RUJDQL]Do}HV S~EOLFDV VmR DV TXHPDLV VH UHVVHQWHP GHVVH SUREOHPD� VHMDSRU FDXVD GR SDWHUQDOLVPR TXH� PXLWDV YH]HV� SHUPHLD D OHJLVODomR UHODWLYDDR DVVXQWR� VHMD SHOD GLVSOLFrQFLD RX FRPSODFrQFLD GH VHXV DGPLQLVWUDGRUHV�

$V FDXVDV GDV DXVrQFLDV GHYHP VHU LGHQWLILFDGDV H DQDOLVDGDV� SRUTXH VXDUHSHUFXVVmR QHJDWLYD VREUH R YROXPH GH EHQV SURGX]LGRV H GH VHUYLoRVSUHVWDGRV SHOD RUJDQL]DomR p FRQVLGHUiYHO� 4XDQGR XPD LQVWLWXLomR FRQV�WDWD TXH VHX tQGLFH PHQVDO GH DEVHQWHtVPR p GH ��� HOD HVWi FRQWDQGR� SDUDDWLQJLU VXDV PHWDV H REMHWLYRV� QD UHDOLGDGH� FRP DSHQDV ��� GH VXD IRUoDGH WUDEDOKR� 2V UHVWDQWHV �� FRQFRUUHP DSHQDV SDUD DXPHQWDU VHXV FXVWRV�

6HJXQGR D OLWHUDWXUD VREUH R DVVXQWR� DV FDXVDV PDLV UHOHYDQWHV GR DEVHQ�WHtVPR VmR D LQFDSDFLGDGH SURILVVLRQDO GR LQGLYtGXR RX VXD GHVPRWLYDomRSDUD R WUDEDOKR�

2 DEVHQWHtVPR SRGH VHU FDXVDGR� WDPEpP� SRU DFLGHQWHV GHQWUR H IRUD GRWUDEDOKR� SUREOHPDV IDPLOLDUHV RX GH WUDQVSRUWH� GRHQoDV� DOFRROLVPR� HQWUHRXWURV� 'HYH VHU� SRUWDQWR� FRPEDWLGR DWUDYpV GH SUiWLFDV RUJDQL]DFLRQDLVTXH HQYROYDP UHFRPSHQVD RX SXQLomR� DFRPSDQKDGDV GH SURJUDPDV

&$'(512 ��

��

��2S� &LW� S����

Page 50: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

HVSHFtILFRV� IUHT�HQWHPHQWH FRQGX]LGRV SRU DVVLVWHQWHV VRFLDLV� TXH VHGHVWLQDP D LQYHVWLJDU H DWDFDU VXDV FDXVDV� PXLWDV YH]HV� DWUDYpV DWp GHDVVLVWrQFLD SVLFROyJLFD DRV VHUYLGRUHV IDOWRVRV RX PHVPR SRU SURJUDPDV GHFDSDFLWDomR� TXH YLVDP PHOKRUDU D TXDOLILFDomR GR LQGLYtGXR� OHYDQGR�R DGHVHPSHQKDU FRP PDLV HILFLrQFLD H SUD]HU VXDV IXQo}HV�

1R kPELWR PXQLFLSDO� R DEVHQWHtVPR p UHVSDOGDGR� QRUPDOPHQWH� SRUDWHVWDGR PpGLFR� GDGR HP SURIXVmR� 3DUD UHVROYHU HVVH SUREOHPD� p UHFR�PHQGiYHO TXH R yUJmR GH 5HFXUVRV +XPDQRV RULHQWH D HTXLSH PpGLFD GR0XQLFtSLR VREUH R SUHMXt]R TXH WDO FRPSRUWDPHQWR SRGH FDXVDU j 0XQLFL�SDOLGDGH� &DVR HVVD VLWXDomR QmR VH PRGLILTXH� GHYHUi D $GPLQLVWUDomRWRPDU SURYLGrQFLDV QR VHQWLGR GH LQYHVWLJDU DTXHOH SURILVVLRQDO GH VD~GHTXH DEXVD GH VHX SRGHU�

,QGHSHQGHQWHPHQWH GR WLSR GH HVWUDWpJLD TXH D LQVWLWXLomR YHQKD D DGRWDUSDUD FRPEDWHU R DEVHQWHtVPR� p LQGLVSHQViYHO TXH R IDoD� SRUTXH FDGDSHTXHQD UHGXomR QRV VHXV tQGLFHV SRGH WUD]HU FRQVLGHUiYHO HFRQRPLD SDUDD RUJDQL]DomR�

e RSRUWXQR OHPEUDU� PDLV XPD YH]� TXH HVWUDWpJLDV GHVVH WLSR GHYHP VHUHVWLPXODGDV� SRLV YrP DR HQFRQWUR GR TXH SUHFHLWXD R DUW� �� GD &RQV�WLWXLomR )HGHUDO� HP GHFRUUrQFLD GR TXDO D DGPLQLVWUDomR S~EOLFD GLUHWD HLQGLUHWD GH TXDOTXHU GRV 3RGHUHV GD 8QLmR� GRV (VWDGRV� GR 'LVWULWR )HGHUDO HGRV 0XQLFtSLRV REHGHFHUi DRV SULQFtSLRV GH OHJDOLGDGH� LPSHVVRDOLGDGH� PRUD�OLGDGH� SXEOLFLGDGH H HILFLrQFLD �QHJULWR QRVVR�� H D SUySULD /HL GH 5HVSRQVD�ELOLGDGH )LVFDO� FXMR REMHWLYR SULQFLSDO p R FRQWUROH GRV JDVWRV S~EOLFRV�

5RWDWLYLGDGH GH 3HVVRDO

$ URWDWLYLGDGH p RXWUR IDWRU TXH VH UHODFLRQD GLUHWDPHQWH FRP R GLPHQVLR�QDPHQWR GD IRUoD GH WUDEDOKR� 5HVXOWD GR PRYLPHQWR GH VDtGD H HQWUDGDGH IXQFLRQiULRV QR TXDGUR GH SHVVRDO GD RUJDQL]DomR�

$V RUJDQL]Do}HV HVWmR VHPSUHSHUGHQGR HQHUJLD H UHFXUVRV TXH� FRPR UHJUD�GHYHP VHU VXEVWLWXtGRV SDUD JDUDQWLU VHX HTXLOtEULR� $ FDGD GHVOLJDPHQWRGHYH� TXDVH VHPSUH� FRUUHVSRQGHU D DGPLVVmR GH XP VXEVWLWXWR� FRPRIRUPD GH UHSRVLomR���

&$'(512 ��

��

��2S� &LW� SS���²���

Page 51: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

2 GHVOLJDPHQWR SRGH RFRUUHU SRU LQLFLDWLYD GR IXQFLRQiULR RX GD RUJDQL]D�omR� 2 SULPHLUR FDVR RFRUUH TXDQGR R SURILVVLRQDO VH DSRVHQWD RX GHFLGHHQFHUUDU VXD UHODomR GH WUDEDOKR FRP D RUJDQL]DomR� $OJXPDV YH]HV� QRHQWDQWR� p D RUJDQL]DomR TXH LQFHQWLYD HVVH GHVOLJDPHQWR� RUD SRU PHGLGDGH HFRQRPLD� RUD SDUD SRVVLELOLWDU R LQJUHVVR GH ´VDQJXH QRYRµ HP VHXVTXDGURV�

(VVD UHQRYDomR GH HQHUJLD QmR FRVWXPD RFRUUHU FRP PXLWD IUHT�rQFLD QRVHUYLoR S~EOLFR� (QWUHWDQWR� YiULDV RUJDQL]Do}HV WrP LQVWLWXtGR RV FKDPDGRV3ODQRV GH 'HPLVVmR 9ROXQWiULD ² 3'9� TXH� SDUD WRUQDU R GHVOLJDPHQWRPDLV LQWHUHVVDQWH� RIHUHFHP LQFHQWLYRV ILQDQFHLURV� e R FDVR� SRU H[HPSOR�GR 3URJUDPD GH 'HVOLJDPHQWR 9ROXQWiULR GH 6HUYLGRUHV &LYLV GR 3RGHU([HFXWLYR )HGHUDO� LQVWLWXtGR SHOD 0HGLGD 3URYLVyULD Qº ������ GH �� GHQRYHPEUR GH ����� EHP FRPR GR SURSRVWR SHOD &RPSDQKLD 9DOH GR 5LR'RFH� QRV LGRV GRV DQRV ���

1HVVHV SODQRV� HP JHUDO� DV RUJDQL]Do}HV HVWLSXODP XPD ´LQGHQL]DomRµ TXHHTXLYDOH DR SDJDPHQWR GH XPD UHPXQHUDomR PHQVDO GR VHUYLGRU SRU DQRGH HIHWLYR H[HUFtFLR SUHVWDGR� (QYROYHP� DLQGD� HP FHUWRV FDVRV� D PDQX�WHQomR GR EHQHItFLR GH DVVLVWrQFLD PpGLFR�KRVSLWDODU SRU DOJXQV PHVHV�

(VVD PHGLGD GHYH VHU WRPDGD FRP FDXWHOD� SRUTXH WRGD GHPLVVmR RXURWDWLYLGDGH GH SHVVRDO WHP� SDUD TXDOTXHU RUJDQL]DomR� XP FXVWR� (PUHODomR DR 0XQLFtSLR HVVH FXLGDGR GHYH VHU GREUDGR H H[LJH D FULDomR GHPHFDQLVPRV GH DEVRUomR GD PmR�GH�REUD OLEHUDGD SHOR 3'9 SDUD R PHU�FDGR GH WUDEDOKR�

$ QmR REVHUYkQFLD GHVVDV SUHFDXo}HV SRGHUi WUDQVIRUPDU WDO LQVWUXPHQWRQXP ´EXPHUDQJXHµ� XPD YH] TXH RV TXH QmR FRQVHJXLUHP VH UHLQWHJUDU DRPHUFDGR GH WUDEDOKR H[HUFHUmR SUHVVmR VREUH D $GPLQLVWUDomR SDUD UHDE�VRUYr�ORV QR VHUYLoR S~EOLFR PXQLFLSDO� R TXH SRGHUi YLU D RFRUUHU GH IRUPDLUUHJXODU� DWUDYpV GH FRQWUDWDomR WHPSRUiULD� VHP TXH KDMD H[FHSFLRQDOLQWHUHVVH S~EOLFR�

(VVD PHGLGD QmR GHYH VHU H[WHQVLYD DRV RFXSDQWHV GRV FDUJRV SHUWHQFHQWHVDR Q~FOHR HVWUDWpJLFR RX DRV GDV DWLYLGDGHV H[FOXVLYDV GR (VWDGR �)LVFDLV�3URFXUDGRUHV -XUtGLFRV� HQWUH RXWURV�� D PHQRV TXH VHX FRQWLQJHQWH VHMDPXLWR PDLRU GR TXH R QHFHVViULR� SDUD TXH D $GPLQLVWUDomR QmR ILTXHGHVIDOFDGD HP iUHDV QDV TXDLV Vy HOD SRGH DWXDU�

&$'(512 ��

��

Page 52: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

$ HVFROKD GRV FULWpULRV SDUD D DSOLFDomR GR 3'9 GHYH VHU PXLWR FXLGDGRVD�SDUD HYLWDU D VDtGD GH VHUYLGRUHV PDLV TXDOLILFDGRV� Mi TXH WrP PDLRUHVFKDQFHV GH DEVRUomR SHOR PHUFDGR GH WUDEDOKR� H D SHUPDQrQFLD GRVPHQRV DSWRV� GRV DFRPRGDGRV H GRV GHVDWXDOL]DGRV� R TXH QRUPDOPHQWHRFRUUH TXDQGR DV YDQWDJHQV VmR PXLWR JUDQGHV�

-i R GHVOLJDPHQWR SRU LQLFLDWLYD GD RUJDQL]DomR �GHPLVVmR� RFRUUH TXDQGRHOD GHFLGH VXEVWLWXLU VHXV IXQFLRQiULRV SRU RXWURV PDLV DSURSULDGRV jV VXDVQHFHVVLGDGHV� FRUULJLU SUREOHPDV GH VHOHomR LQDGHTXDGD �GHVTXDOLILFDomRQR HVWiJLR SUREDWyULR� RX UHGX]LU VXD IRUoD GH WUDEDOKR�

&RP D HGLomR GD (PHQGD &RQVWLWXFLRQDO Qº ������ RV yUJmRV S~EOLFRVSDVVDUDP D WHU R GLUHLWR GH GLVSHQVDU VHXV VHUYLGRUHV TXDQGR DSUHVHQWDUHPLQVXILFLrQFLD GH GHVHPSHQKR� $ LPSOHPHQWDomR GHVVD PHGLGD� HQWUHWDQWR�GHSHQGH DLQGD GH OHL FRPSOHPHQWDU IHGHUDO�

0HVPR QD LPSRVVLELOLGDGH GH DSOLFDomR LPHGLDWD� VXD HGLomR Mi VHUYLX FRPRVLQDO GH DOHUWD SDUD TXH DV RUJDQL]Do}HV S~EOLFDV SDVVHP D FRQVLGHUDU VXDLPSRUWkQFLD H RV EHQHItFLRV TXH GHOD SRGHUmR DGYLU� SUHSDUDQGR� HQWUHRXWUDV FRLVDV� VHX VLVWHPD GH DYDOLDomR GH GHVHPSHQKR�

$YDOLDomR GH 'HVHPSHQKR

'HVHPSHQKR KXPDQR p� VHJXQGR -HDQ 3LHUUH 0DUUDV��� R DWR RX R HIHLWRGH FXPSULU RX H[HFXWDU GHWHUPLQDGD PHWD SUHYLDPHQWH HVWDEHOHFLGD� (VWiUHODFLRQDGR j YRQWDGH H DR FRQKHFLPHQWR� RX VHMD� j PRWLYDomR H jSRVVLELOLGDGH GH UHDOL]DU� FRP HILFLrQFLD H HILFiFLD� DOJXPD FRLVD�

$ DYDOLDomR GH GHVHPSHQKR p R LQVWUXPHQWR JHUHQFLDO FRP R TXDO VHSURFXUD PHGLU RV UHVXOWDGRV DOFDQoDGRV SHOR WUDEDOKR GH XP LQGLYtGXR�GXUDQWH XP GHWHUPLQDGR SHUtRGR GH WHPSR H HP iUHD HVSHFtILFD�

&ULDGD LQLFLDOPHQWH SDUD DFRPSDQKDU R GHVHQYROYLPHQWR FRJQLWLYR H DWLWX�GLQDO GRV HPSUHJDGRV GXUDQWH VXD SHUPDQrQFLD QD RUJDQL]DomR� D DYDOLDomRUHIOHWH R LQYHVWLPHQWR UHDOL]DGR SHOD RUJDQL]DomR H SHOR SUySULR LQGLYtGXR�HP VXD YLGD IXQFLRQDO� &RP EDVH HP VHXV UHVXOWDGRV� DV RUJDQL]Do}HV

&$'(512 ��

��

�� 0$55$6� -HDQ 3LHUUH� $GPLQLVWUDomR GH 5HFXUVRV +XPDQRV� GR RSHUDFLRQDO DRHVWUDWpJLFR� �ª HG� 6mR 3DXOR� )XWXUD ����� S�����

Page 53: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

SRGHP RULHQWDU H DYDOLDU VHXV SURJUDPDV GH WUHLQDPHQWR H GHVHQYROYLPHQWRH GDU DR VHUYLGRU FRQKHFLPHQWR GRV SDGU}HV GH GHVHPSHQKR SRU HODGHVHMDGRV���

$ FDUDFWHUtVWLFD PDLV FULWLFDGD GRV LQVWUXPHQWRV GH DYDOLDomR p D VXEMHWLYL�GDGH GR SURFHVVR GH MXOJDPHQWR� SUDWLFDGD SHOR VHU KXPDQR� 5HVLGH Dt VXDYXOQHUDELOLGDGH PDLV VLJQLILFDWLYD� 1mR VH FRQKHFH� DWp DJRUD� PpWRGR RXLQVWUXPHQWR GH DYDOLDomR TXH WHQKD FRQVHJXLGR HOLPLQi�OD FRPSOHWDPHQWH�

7RGR SURILVVLRQDO SUHFLVD UHFHEHU LQIRUPDo}HV D UHVSHLWR GH VHX GHVHPSH�QKR� SDUD VDEHU FRPR HVWi LQGR R WUDEDOKR TXH UHDOL]D� 3RU RXWUR ODGR� DVRUJDQL]Do}HV SUHFLVDP VDEHU FRPR RV LQGLYtGXRV TXH QHOD WUDEDOKDP GH�VHPSHQKDP DV VXDV DWLYLGDGHV� SDUD WHU XPD LGpLD GR SRWHQFLDO GH VHXVWDOHQWRV H DGPLQLVWUDU PHOKRU VHXV UHFXUVRV KXPDQRV� SDUD PHOKRUDU VXDHILFLrQFLD H VXD SURGXWLYLGDGH UHGX]LQGR� FRQVHT�HQWHPHQWH� RV FXVWRV GD$GPLQLVWUDomR�

$ DYDOLDomR GH GHVHPSHQKR SURSRUFLRQD XP MXOJDPHQWR VLVWHPiWLFR SDUDIXQGDPHQWDU QmR DSHQDV D FRQFHVVmR GH SURPRo}HV H DXPHQWRV VDODULDLV�PDV� WDPEpP� SDUD LQGLFDU DTXHOHV SURILVVLRQDLV FXMD SURGXomR VH DSUHVHQWDDTXpP GRV SDGU}HV HVWDEHOHFLGRV SHOD RUJDQL]DomR� VXEVLGLDQGR� HQWUHRXWURV� SURJUDPDV GH FDSDFLWDomR H GH GHVOLJDPHQWR RX GHPLVVmR� TXDQGRIRU R FDVR� (VWi SUHYLVWD D HGLomR GH OHL IHGHUDO� UHJXODPHQWDQGR D GHPLVVmRGH VHUYLGRU HIHWLYR SRU LQVXILFLrQFLD GH GHVHPSHQKR� 4XDQWR DR RFXSDQWHGH HPSUHJR S~EOLFR� DV UHJUDV GH GHPLVVmR Mi HVWmR GHILQLGDV QD &RQVROL�GDomR GDV /HLV GR 7UDEDOKR�

2 SURFHVVR GH DYDOLDomR GH GHVHPSHQKR WHYH LQtFLR FRP D DSUHFLDomR IHLWDDSHQDV SHOD FKHILD HP UHODomR D VHXV VXERUGLQDGRV� &RPR FRUUHU GR WHPSR�DV PXGDQoDV GH HQIRTXH WrP OHYDGR DOJXPDV RUJDQL]Do}HV D FRQVLGHUDU DSDUWLFLSDomR GH FDGD IXQFLRQiULR QR SURFHVVR� PHGLDQWH D DXWR�DYDOLDomR�

$ DYDOLDomR GH GHVHPSHQKR SRGH WDPEpP VHU DSOLFDGD DR FRUSR JHUHQFLDO�DWUDYpV GD SHUFHSomR GR JUXSR GH IXQFLRQiULRV HP UHODomR j VXD FKHILD�1HVWH FDVR� WRGRV RV VXERUGLQDGRV DYDOLDP VHXV VXSHULRUHV LPHGLDWRV HPDVSHFWRV FRPSRUWDPHQWDLV� DWLWXGLQDLV� FRJQLWLYRV H JHUHQFLDLV�

&$'(512 ��

��

��2S� &LW�� SS���������

Page 54: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

9DOH UHVVDOWDU TXH D WUDGLomR GD $GPLQLVWUDomR 3~EOLFD EUDVLOHLUD p GHURWDWLYLGDGH H LPSURYLVDomR QRV FDUJRV JHUHQFLDLV� HVSHFLDOPHQWH QRV GHF~SXOD� &RPR UHJUD� D FDGD QRYR PDQGDWR� VHXV RFXSDQWHV FRVWXPDP VHUWURFDGRV� 0XLWRV GHOHV VmR DOoDGRV D SRVLo}HV GH GLUHomR RX FKHILD HPIXQomR GH LQWHUHVVHV� DFRUGRV H FRPSURPLVVRV SROtWLFRV� QmR SRVVXLQGRTXDOTXHU H[SHULrQFLD� WDOHQWR RX IRUPDomR DQWHULRU QHVVH WLSR GH IXQomR�2XWURV� R TXH p DLQGDPDLV JUDYH� VH RULJLQDPGD iUHD HPSUHVDULDO H LJQRUDPFRPSOHWDPHQWH RV SULQFtSLRV� QRUPDV� SUiWLFDV H RXWUDV SHFXOLDULGDGHV GRVHUYLoR S~EOLFR�

1RV 0XQLFtSLRV� R GHVSUHSDUR H D IDOWD GH SURILVVLRQDOL]DomR GRV TXDGURVJHUHQFLDLV WHQGHP D VHU PDLV JUDYHV SRUTXH SUDWLFDPHQWH LQH[LVWHP FDU�UHLUDV JHUHQFLDLV QR TXDGUR HIHWLYR� DOLDQGR� GH XP ODGR� SDUWLFLSDomRREULJDWyULD HP SURJUDPDV SHULyGLFRV GH FDSDFLWDomR HVSHFtILFD H DYDOLDomRGH GHVHPSHQKR QD IXQomR H� GH RXWUR� DVFHQVmR IXQFLRQDO� (QWUHWDQWR� DH[LVWrQFLD GH FDUUHLUDV JHUHQFLDLV FRP HVVDV FDUDFWHUtVWLFDV UHSUHVHQWDULD XPJDQKR GH SURGXWLYLGDGH H[SUHVVLYR SDUD D JHVWmR PXQLFLSDO�

$ URWDWLYLGDGH QRV TXDGURV JHUHQFLDLV QR VHUYLoR S~EOLFR FRQWLQXD VHQGRPXLWR DOWD DWXDOPHQWH� D GHVSHLWR GH D (PHQGD &RQVWLWXFLRQDO Qº �� 7HUSURFXUDGR FRQWr�OD� DR GDU QRYD UHGDomR DR LQFLVR 9 GR DUW� �� GD&RQVWLWXLomR IHGHUDO� HVWDEHOHFHQGR TXH�

x DV IXQo}HV GH FRQILDQoD GH GLUHomR H FKHILD �DOpP GDV GH DVVHVVRUDPHQWRVXSHULRU� VHMDP SUHHQFKLGDV DSHQDV SRU VHUYLGRUHV HIHWLYRV�

x DV FRQGXo}HV H RV SHUFHQWXDLV SDUD R SUHHQFKLPHQWR GH FDUJRV HPFRPLVVmR GH GLUHomR H FKHILD �H WDPEpP GH DVVHVVRUDPHQWR VXSHULRU�VHMDP IL[DGRV �QR FDVR GRV0XQLFtSLRV� SHOD OHJLVODomR ORFDO�� 7UDGX]LQGR�TXDQWR PDLV DOWD D SHUFHQWDJHP IL[DGD� PDLRUHV DV SUREDELOLGDGHV� SHORPHQRV HP WHVH� GH LQFRUSRUDomR GD FRPSHWrQFLD JHUHQFLDO SHOD $GPLQLV�WUDomR 0XQLFLSDO� ,QIHOL]PHQWH D WHQGrQFLD p QLYHODU SRU EDL[R HVVHSHUFHQWXDO�

$VVLP� QmR p GH VH HVWUDQKDU TXH� GLDQWH GD VLWXDomR GH EDL[D TXDOLILFDomR�GHVSUHSDUR� IDOWD GH SURILVVLRQDOL]DomR H URWDWLYLGDGH GRV TXDGURV JHUHQ�FLDLV� YiULRV SUREOHPDV QDV RUJDQL]Do}HV S~EOLFDV JXDUGDP UHODomR FRP�

x IDOWD GH LQWHJUDomR H FRQIOLWRV LQWHUSHVVRDLV HQWUH FKHILDV H VXERUGLQDGRV�x GHVSUHSDUR GDV FKHILDV SDUD RULHQWDU� FRPDQGDU� FRRUGHQDU H FRQWURODU

VHXV VXERUGLQDGRV�

&$'(512 ��

��

Page 55: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

x GHVDUWLFXODomR HQWUH VXDV GLYHUVDV XQLGDGHV DGPLQLVWUDWLYDV H VHXVWLWXODUHV�

x IDOWD GH HVStULWR GH HTXLSH HQWUH RV VHUYLGRUHV GH FDGD XQLGDGH DGPLQLV�WUDWLYD�

x DWXDomR HP GHVDFRUGR FRP DV GDV HVSHFLILFLGDGHV GR VHWRU S~EOLFR SRUSDUWH GRV LQWHJUDQWHV GR FRUSR JHUHQFLDO� UHFpP�FKHJDGRV j RUJDQL]DomR�

(VVHV SUREOHPDV LQWHUIHUHP VREUHPDQHLUD QD SURGXWLYLGDGH RUJDQL]DFLRQDOH VHULDPPLQLPL]DGRV� VH QmR UHVROYLGRV� VH DV LQVWLWXLo}HV GHVWLQDVVHP XPDSDUWH GH VHXV UHFXUVRV SDUD VHUHP LQYHVWLGRV HP FDSDFLWDomR GR FRUSRJHUHQFLDO� (QWUHWDQWR� VH D URWDWLYLGDGH DXPHQWD D QHFHVVLGDGH GH SURJUD�PDV GHVVH WLSR� WHP VHUYLGR GH GHVFXOSD SDUD TXH QmR VH LQYLVWD QHOHV�

$ DYDOLDomR GH GHVHPSHQKR WHP� SDUD ,GDOEHUWR &KLDYHQDWWR��� YiULDVDSOLFDo}HV H SURSyVLWRV� FRP EDVH QRV TXDLV SRGHPRV GL]HU TXH HOD�

x IRUQHFH XPD EDVH GH LQIRUPDomR SDUD R UHFUXWDPHQWR H D VHOHomR�VHOHFLRQDQGR SHVVRDV PDLV DSWDV� D RUJDQL]DomR HFRQRPL]D��

x Gi LQVXPRV SDUD D IRUPXODomR GH LQYHQWiULRV GH KDELOLGDGHV H SDUD RGHVHQYROYLPHQWR GH SURJUDPDV GH FDSDFLWDomR �DXPHQWD D SURGXWLYLGD�GH H D TXDOLGDGH GR VHUYLoR��

x IRUQHFH LQIRUPDo}HV LQGLVSHQViYHLV SDUD R SODQHMDPHQWR GH 5HFXUVRV+XPDQRV �XVR UDFLRQDO� SURGXWLYR� HFRQ{PLFR H LQWHOLJHQWH GRV UHFXUVRVKXPDQRV��

x DORFD DV SHVVRDV VHJXQGR VXDV KDELOLGDGHV� FRQKHFLPHQWRV� LQWHUHVVHV�DWLWXGHV� SDUD TXH VH VLQWDP LQWHJUDGDV H LGHQWLILFDGDV FRP VHXV FDUJRVH WDUHIDV �H[SORUD PHOKRU R SRWHQFLDO GR SHVVRDO��

x UHFRPSHQVD SHVVRDV DWUDYpV GH VDOiULRV H EHQHItFLRV �FRQFHVVmR GH SURJUHV�VmR H SURPRomR� HVWLPXODQGR RV VHUYLGRUHV D PDLRU SURGXWLYLGDGH��

x IRUQHFH RV GDGRV QHFHVViULRV SDUD VXEVLGLDU D SUiWLFD GH UHPXQHUDomRYDULiYHO �SUHPLD TXHPPDLV SURGX] H LQGX]� DVVLP� j PDLRU SURGXWLYLGDGH��

x LQGLFD R JUDX GHPRWLYDomR H VDWLVIDomR GDV SHVVRDV GHQWUR GD RUJDQL]DomR�x RULHQWD DV GHFLV}HV VREUH TXHP GHYH SHUPDQHFHU RX VHU GHVOLJDGR GD

RUJDQL]DomR�x HVWLPXOD R DXWR�DSHUIHLoRDPHQWR H D SURGXWLYLGDGH�

&$'(512 ��

��

�� &+,$9(1$772� ,GDOEHUWR� *HVWmR GH 3HVVRDV� R QRYR SDSHO GRV UHFXUVRV KXPDQRVQDV RUJDQL]Do}HV ² 5LR GH -DQHLUR� &DPSRV� ����� SS� ��� ² ����

Page 56: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

x Gi DR VHUYLGRU FRQKHFLPHQWR GRV SDGU}HV GH GHVHPSHQKR GHVHMDGRVSHOD RUJDQL]DomR�

x DSRQWD SRQWRV IRUWHV H IUDFRV GH FDGD VHUYLGRU� TXH VHUYLUmR GH VXEVtGLR SDUDIRUPXODomR GH SURJUDPDV LQGLYLGXDLV GH GHVHQYROYLPHQWR IXQFLRQDO�

1D PRGHUQD FRQFHSomR� D DYDOLDomR GH GHVHPSHQKR GHYH���

x HQIDWL]DU R IXWXUR� RX VHMD� DQWHV SODQHMDU R GHVHPSHQKR IXWXUR GR TXHMXOJDU R GHVHPSHQKR SUHWpULWR� Mi TXH TXHP UHDOL]RX EHP GHWHUPLQDGRWUDEDOKR QmR GHVHPSHQKDUi� QHFHVVDULDPHQWH� FRP R PHVPR VXFHVVR�XP PDLV FRPSOH[R�

x VHU FRQWtQXD SDUD DVVHJXUDU XP GHVHPSHQKR DGHTXDGR jV QHFHVVLGDGHVGD RUJDQL]DomR H DRV REMHWLYRV GH FDUUHLUD GR DYDOLDGR�

x RULHQWDU R GHVHPSHQKR GRV DYDOLDGRV SDUD ILQV H REMHWLYRV FRP HOHVQHJRFLDGRV H SUHYLDPHQWH IL[DGRV� SURSLFLDQGR�OKHV RV UHFXUVRV QHFHV�ViULRV SDUD VHX DWLQJLPHQWR�

$WXDOPHQWH� QDV RUJDQL]Do}HV GH SRQWD� D DYDOLDomR GH GHVHPSHQKR HVWiVHPSUH DWUHODGD D UHVXOWDGRV�

(P GHFRUUrQFLD GHVVD QRYD RULHQWDomR� RV PpWRGRV WUDGLFLRQDLV WrP VLGRSUHWHULGRV SHODV RUJDQL]Do}HV� HP EXVFD GH VROXo}HV FULDWLYDV H LQRYDGRUDV�1RYRV PpWRGRV GH DYDOLDomR GH GHVHPSHQKR HVWmR� DVVLP� VHQGR GHVHQ�YROYLGRV�

2ULHQWDomR SDUD D (ODERUDomR GH ,QVWUXPHQWRV GH $YDOLDomRGH 'HVHPSHQKR

2 PpWRGR GHVFULWR D VHJXLU� DSHVDU GH WUDGLFLRQDO H OLPLWDGR HP UHODomR DRQRYR HQIRTXH� IRL VXJHULGR FRP R SURSyVLWR GH FULDU� QDV RUJDQL]Do}HVS~EOLFDV� R KiELWR GH DYDOLDU DWUDYpV GH LQVWUXPHQWRV SUHYLDPHQWH HODERUD�GRV� 3RGHUi VHU XWLOL]DGR DWp TXH D RUJDQL]DomR VH WRUQH VXILFLHQWHPHQWHtQWLPD GR SURFHVVR H WHQKD FRQGLo}HV GH VXEVWLWXt�OR SRU RXWUR PDLVPRGHUQR H DGHTXDGR� IUXWR GH VXD H[SHULrQFLD QHVVH FDPSR�

$ FRQVWUXomR GR LQVWUXPHQWR GH DYDOLDomR GH GHVHPSHQKR EDVHRX�VH QRPpWRGR GD HVFDOD JUiILFD FRP DWULEXLomR GH SRQWRV� 'H IiFLO FRPSUHHQVmR

&$'(512 ��

��

�� ,GHP� LELGHP� S�����

Page 57: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

H DSOLFDomR� OHYD j REWHQomR GH UHVXOWDGRV TXDQWLILFDGRV HP UHODomR DRVDYDOLDGRV� R TXH WRUQD PDLV IiFLO D FRPSDUDomR HQWUH RV VHUYLGRUHV FXMDDYDOLDomR GH GHVHPSHQKR DOFDQoRX ERQV UHVXOWDGRV� SRVVLELOLWDQGR� QHVWHFDVR� D FRQFHVVmR GH SURPRo}HV H SURJUHVV}HV H� HP UHODomR DRV TXH IRUDPPDO DYDOLDGRV� D GHVLJQDomR SDUD SDUWLFLSDUHPGHSURJUDPDVGH WUHLQDPHQWRRX D LQGLFDomR SDUD VHUHP GLVSHQVDGRV� TXDQGR D OHL FRPSOHPHQWDU VREUHR DVVXQWR HVWLYHU HP YLJRU�

2PpWRGR GH HVFDOD JUiILFD FRP DWULEXLomR GH SRQWRV p FULWLFDGR SRU DOJXQVDXWRUHV� TXH FRQVLGHUDP VXDV IDFLOLGDGHV H YDQWDJHQV LQVXILFLHQWHV SDUDMXVWLILFDU D WUDQVIRUPDomR GD FRPSOH[LGDGH GR GHVHPSHQKR GR VHUYLGRU HPVLPSOHV Q~PHUR VHP VLJQLILFDGR�

2FRUUH� SRUpP� TXH D DGRomR GH XP PpWRGR PDLV PRGHUQR� TXH QmRDSUHVHQWH HVVH SUREOHPD� LPSOLFD D IRUPXODomR GH VLVWHPDV GH DYDOLDomRPDLV FRPSOH[RV� GH GLItFLO FRQVWUXomR H LPSOHPHQWDomR�

1HVVH FDVR� D SUREOHPiWLFD QmR UHVLGH� DSHQDV� QD HODERUDomR GH LQV�WUXPHQWRV PDLV VRILVWLFDGRV� PDV WDPEpP QD GLILFXOGDGH TXH PHVPR DVJUDQGHV RUJDQL]Do}HV� SULQFLSDOPHQWH DV TXH VH GHVWLQDP j SUHVWDomR GHVHUYLoRV� HQFRQWUDP QD SUp�GHILQLomR GH PHWDV H REMHWLYRV TXH� FRHUHQWHVFRP RV GD RUJDQL]DomR FRPR XP WRGR� GHYHP VHU DOFDQoDGRV� LQGLYLGXDO�PHQWH RX HP JUXSR� SHORV SURILVVLRQDLV TXH FRQVWLWXHP VHX TXDGUR GHSHVVRDO� H QD IRUPXODomR GH LQGLFDGRUHV GH GHVHPSHQKR� LQGLVSHQViYHLVSDUD DIHULU UHVXOWDGRV� 7RGRV HVWHV IDWRUHV QRV OHYDUDP D SURSRU� FRPRVROXomR WHPSRUiULD� R PRGHOR GHVFULWR D VHJXLU�

2 PRGHOR DSUHVHQWDGR SRVVXL XP Q~PHUR UHGX]LGR GH IDWRUHV� VHOHFLRQD�GRV GHQWUH DTXHOHV TXH DSDUHFHP FRP PDLRU IUHT�rQFLD QRV LQVWUXPHQWRVWUDGLFLRQDLV GH DYDOLDomR GH GHVHPSHQKR� 3URFXUD� SRUpP� ID]HU XPDFRPELQDomR HTXLOLEUDGD GH FULWpULRV VXEMHWLYRV H REMHWLYRV� QD WHQWDWLYD GHGLPLQXLU� DR Pi[LPR� D SRVVLELOLGDGH GH FRQFHVVmR GH SULYLOpJLRV RX DRFRUUrQFLD GH DWRV GH SHUVHJXLomR DRV VHUYLGRUHV DYDOLDGRV�

3DUD TXH HVVH LQVWUXPHQWR VHMD YiOLGR� GHYH FRQWHU DTXHOHV IDWRUHV GHDYDOLDomR TXH UHWUDWHP� GD PHOKRU PDQHLUD SRVVtYHO� RV YDORUHV RUJDQL]D�FLRQDLV H DV H[LJrQFLDV GRV FDUJRV H GDV VXDV WDUHIDV�

3DUD HODERUDU R LQVWUXPHQWR� IRUDP VHOHFLRQDGRV QRYH IDWRUHV GHGHVHPSHQKR�TXDOLGDGH GR WUDEDOKR� SRQWXDOLGDGH� DVVLGXLGDGH� LQLFLDWLYD� FULDWLYLGDGH�

&$'(512 ��

��

Page 58: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

FRRSHUDomR� ]HOR SHORV UHFXUVRV ILQDQFHLURV H PDWHULDLV� UHVSRQVDELOLGDGH HUHODFLRQDPHQWR LQWHUSHVVRDO�� GHILQLGRV QR 4XDGUR �� H SRQGHUDGRV SHU�FHQWXDOPHQWH� QR 4XDGUR �� GH DFRUGR FRP D VXD LPSRUWkQFLD SDUD DRUJDQL]DomR H VXD DGHTXDELOLGDGH DRV FDUJRV RFXSDGRV SHORV LQGLYtGXRV DVHUHP DYDOLDGRV� SDUD HVWDEHOHFHU R SHVR D VHU DWULEXtGR D FDGD XP GHOHV�

0HVPR FRQVLGHUDQGR TXH D SRQWXDOLGDGH H D DVVLGXLGDGH VmR REULJDo}HVPRUDLV GH TXDOTXHU VHUYLGRU SDUD FRP VHX HPSUHJDGRU� HVWHV IDWRUHV IRUDPLQFOXtGRV QR PRGHOR VXJHULGR GH DYDOLDomR GH GHVHPSHQKR SRU GRLVPRWLYRV� R SULPHLUR VH UHIHUH DR IDWR GH TXH� QD PDLRULD GDV RUJDQL]Do}HVS~EOLFDV� H[LVWH XP FRQWUROH� PXLWDV YH]HV DWp PHFkQLFR� GD IUHT�rQFLD GRVHUYLGRU� R TXH IDFLOLWD D VXD PHQVXUDomR QR PRPHQWR GD DYDOLDomR GRLQGLYtGXR� R VHJXQGR SRUTXH HVVHV IDWRUHV UHSUHVHQWDP XP WUDoR LQGLV�SHQViYHO DR GHVHPSHQKR GH GHWHUPLQDGRV FDUJRV FRPR� SRU H[HPSOR�SURIHVVRUHV� PpGLFRV� SDUDPpGLFRV HWF�

2XWURV IDWRUHV GH DYDOLDomR SRGHP VHU XWLOL]DGRV FRPR� SRU H[HPSOR�FRPSHWrQFLD WpFQLFD� TXDOLGDGH GR DWHQGLPHQWR DR FOLHQWH� PDQXWHQomRGH VLJLOR� WUDEDOKR HP HTXLSH� HWF�

2V IDWRUHV VHOHFLRQDGRV IRUDP� HP VHJXLGD� FRQVLGHUDGRV VHJXQGR TXDWURVLWXDo}HV GLVWLQWDV GH GHVHPSHQKR �'� 5� % H2�� FRP YDULDo}HV SURJUHVVLYDVSURSRVWDV SDUD RV SDGU}HV GHVHMDGRV SHOD RUJDQL]DomR� $ FDGD XPD GHODVIRL DWULEXtGD GHWHUPLQDGD SRQWXDomR �4XDGUR ��� FRP EDVH QRV YDORUHVRUJDQL]DFLRQDLV�

2 Q~PHUR GH IDWRUHV GH GHVHPSHQKR ��� IRL PXOWLSOLFDGR SRU ��� ² FRPRSRGHULD WHU VLGR PXOWLSOLFDGR SRU TXDOTXHU RXWUR Q~PHUR� GHVGH TXH VHXUHVXOWDGR SURSRUFLRQDVVH XPD DPSOLWXGH VLJQLILFDWLYD ² SRUTXH R P~OWLSORGR Q~PHUR FHP� UHVXOWDQWH GHVVD RSHUDomR� R WRUQDULD PDLV IiFLO GH VHUWUDEDOKDGR� $R WRWDO JHUDO Pi[LPR GH ��� SRQWRV� DSOLFRX�VH R SHVRSHUFHQWXDO HVWDEHOHFLGR DQWHULRUPHQWH �4XDGUR ��� R TXH WRUQRX SRVVtYHOFDOFXODU D SRQWXDomR Pi[LPD GRV IDWRUHV�

(VVHV YDORUHV ILQDLV IRUDP GLYLGLGRV SRU TXDWUR �Q~PHUR GH JUDGXDo}HV GHGHVHPSHQKR�� WRUQDQGR SRVVtYHO� GHVVD IRUPD� HQFRQWUDU D SRQWXDomRPtQLPD GH FDGD IDWRU� 4XDQGR D GLYLVmR GD SRQWXDomRPi[LPD HVWDEHOHFLGDSDUD FDGD IDWRU UHVXOWRX HP XP Q~PHUR GHFLPDO� DGRWRX�VH� FRPR YDORUPtQLPR GH SRQWRV� WDQWR R YDORU LPHGLDWDPHQWH VXSHULRU TXDQWR R LPHGLD�WDPHQWH LQIHULRU D HOH� $ SDUWLU GDt SXGHUDP VHU FDOFXODGDV DV SRQWXDo}HV

&$'(512 ��

��

Page 59: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

LQWHUPHGLiULDV ��ª H �ª FROXQDV�� Mi TXH R YDORU GD �ª p DSUR[LPDGDPHQWH RGREUR H R GD �ª R WULSOR GR GD �ª�

6HJXHP RV TXDGURV FRQWHQGR D GHILQLomR� D SRQGHUDomR H D SRQWXDomR GRVIDWRUHV GH GHVHPSHQKR�

4XDGUR �)DWRUHV GH $YDOLDomR GH 'HVHPSHQKR

)$725 '(),1,d®2

4XDOLGDGH GR7UDEDOKR

2EMHWLYD PHGLU R JUDX GH SHUIHLomR GRV UHVXOWDGRV REWLGRV FRP RHVIRUoR GR VHUYLGRU DSOLFDGR DR WUDEDOKR� 1HVWH FDVR� TXDOLGDGH SRGHWUDGX]LU�VH HP H[DWLGmR� SURGXWLYLGDGH� FRQILDELOLGDGH� FODUH]D� RUGHPH ERD DSUHVHQWDomR GDV WDUHIDV H[HFXWDGDV SHOR VHUYLGRU�

3RQWXDOLGDGH 'HVWLQD�VH D YHULILFDU R FXPSULPHQWR� SHOR VHUYLGRU� GRV KRUiULRVHVWDEHOHFLGRV QR ORFDO GH WUDEDOKR�

$VVLGXLGDGH 7HP SRU ILQDOLGDGH YHULILFDU D IUHT�rQFLD GR VHUYLGRU DR ORFDO GHWUDEDOKR�

5HVSRQVDELOLGDGH 3URFXUD PHGLU R JUDX GH FXPSULPHQWR GRV GHYHUHV H REULJDo}HVLQHUHQWHV jV WDUHIDV GHVHQYROYLGDV SHOR VHUYLGRU� $ /5) IL[D XPD VpULHGH GHYHUHV H REULJDo}HV TXH GHYHP VHU H[DPLQDGRV QHVWH DVSHFWR�

5HODFLRQDPHQWR,QWHUSHVVRDO

9LVD DQDOLVDU R UHODFLRQDPHQWR GR VHUYLGRU FRP FROHJDV� FKHIHV H RS~EOLFR� HP JHUDO�

=HOR SHORVUHFXUVRVILQDQFHLURV H0DWHULDLV

7HP SRU ILQDOLGDGH DQDOLVDU R FXLGDGR TXH R VHUYLGRU GLVSHQVD DRVUHFXUVRV ILQDQFHLURV H PDWHULDLV VRE VXD UHVSRQVDELOLGDGH� $ /5)DFHQWXD HVVH DVSHFWR QmR Vy GLVFLSOLQDQGR R FRPSRUWDPHQWR GRVHUYLGRU TXH OLGD FRP EHQV H GLUHLWRV S~EOLFRV� FRPR SUHFRQL]DQGRR HTXLOtEULR ILVFDO�

,QLFLDWLYD 2EMHWLYD DQDOLVDU D FDSDFLGDGH GH SHQVDU H DJLU GLDQWH GH HYHQWXDODXVrQFLD GH QRUPDV H RULHQWDomR VXSHULRU RX HP VLWXDo}HVLPSUHYLVWDV GH WUDEDOKR� EHP FRPR GH VH DGDSWDU jV PXGDQoDV QRVREMHWLYRV H URWLQDV D TXH YHP VHQGR VXEPHWLGR�

&ULDWLYLGDGH 3URFXUD DQDOLVDU D FDSDFLGDGH GR VHUYLGRU GH GHVHQYROYHU QRYRVSDGU}HV GH SHQVDPHQWR� WHU LGpLDV RULJLQDLV H SURSRU VROXo}HVDOWHUQDWLYDV DRV SUREOHPDV VXUJLGRV QR WUDEDOKR� $ /5) SUHYr DSUHPLDomR GH ERDV SUiWLFDV GH JHVWmR ILVFDO�

&RRSHUDomR 'HVWLQD�VH D DQDOLVDU R LQWHUHVVH H D SUHGLVSRVLomR GR VHUYLGRU HPFRODERUDU FRP RV FROHJDV GH WUDEDOKR� FRP D FKHILD H FRP RVUHSUHVHQWDQWHV GRV GHPDLV yUJmRV GD $GPLQLVWUDomR 0XQLFLSDO QDH[HFXomR GR WUDEDOKR GLiULR� QR GHVHQYROYLPHQWR GH SURMHWRV� RX QDIRUPXODomR GH SROtWLFDV LQVWLWXFLRQDLV� FRQIRUPH R FDVR�

&$'(512 ��

��

Page 60: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

4XDGUR �3RQGHUDomR SDUD D $YDOLDomR GH 'HVHPSHQKR

)$725(6&21&(,72

3(62 325 )$725 ���

4XDOLGDGH GR 7UDEDOKR ��

3RQWXDOLGDGH �

$VVLGXLGDGH �

5HVSRQVDELOLGDGH ��

5HODFLRQDPHQWR ,QWHUSHVVRDO ��

=HOR SHORV 5HFXUVRV )LQDQFHLURV H 0DWHULDLV �

,QLFLDWLYD ��

&ULDWLYLGDGH ��

&RRSHUDomR ��

727$/ ���

4XDGUR �3RQWXDomR $WULEXtGD DRV )DWRUHV GH 'HVHPSHQKR

)$725(6&21&(,72

'(),&,(17('

5(*8/$55

%20%

Ð7,022

4XDOLGDGH GR 7UDEDOKR �� ��� ��� ���

3RQWXDOLGDGH �� �� �� ��

$VVLGXLGDGH �� �� �� ��

5HVSRQVDELOLGDGH �� �� ��� ���

5HODFLRQDPHQWR ,QWHUSHVVRDO �� �� �� ��

=HOR SHOR 0DWHULDO �� �� �� ��

,QLFLDWLYD �� �� ��� ���

&ULDWLYLGDGH �� �� �� ��

&RRSHUDomR �� �� �� ��

727$/ ��� ��� ��� ���

$ DYDOLDomR GH GHVHPSHQKR GHYH VHU FRQGX]LGD SRU FRPLVV}HV FRPSRVWDVSRU VHUYLGRUHV H PHPEURV GD $GPLQLVWUDomR� FRP R REMHWLYR GH FRRUGHQDUD DSXUDomR GR GHVHPSHQKR GRV IXQFLRQiULRV DWUDYpV GR SURFHVVDPHQWR GRVUHVXOWDGRV UHJLVWUDGRV QRV IRUPXOiULRV GH DYDOLDomR� TXH GHYHUmR VHU SUHHQ�FKLGRV SHOD FKHILD LPHGLDWD GH FDGD DYDOLDGR�

7DQWR RVPHPEURV GHVVDV FRPLVV}HV TXDQWR RV RFXSDQWHV GH FDUJR GH FKHILDGHYHP SDUWLFLSDU GH XP SURJUDPD GH WUHLQDPHQWR QR TXDO VH WUDEDOKH XP

&$'(512 ��

��

Page 61: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

SRXFR DV TXHVW}HV UHODWLYDV j FRPXQLFDomR� j SHUFHSomR� j QHJRFLDomR� DRSDSHO JHUHQFLDO QR SURFHVVR GH DYDOLDomR� DR SODQHMDPHQWR� HQILP� SDUDTXH SRVVDP� FRP QDWXUDOLGDGH� HIHWXDU D DYDOLDomR�

2 LQVWUXPHQWR GH DYDOLDomR GH GHVHPSHQKR GHYHUi VHU SUHHQFKLGR SHORFKHIH LPHGLDWR GR VHUYLGRU DYDOLDGR� TXH HVFROKHUi� HQWUH DV VLWXDo}HV� DTXH PHOKRU UHWUDWH R GHVHPSHQKR GR LQGLYtGXR� H HQYLDGR j FRPLVVmR GHDYDOLDomR GH GHVHPSHQKR� SDUD SURFHVVDPHQWR GRV JUDXV REWLGRV LQ�GLYLGXDOPHQWH SHOR VHUYLGRU�

&DVR D RUJDQL]DomR WHQKD LQWHUHVVH HP DFRSODU DR VLVWHPD GH DYDOLDomR DYLVmR GR IXQFLRQiULR VREUH VHX SUySULR GHVHPSHQKR� PHGLDQWH D DXWR�DYD�OLDomR� SRGH ID]HU XVR GR PHVPR IRUPXOiULR�

4XDQGR DGRWDGR HVVH VLVWHPD� R GRFXPHQWR TXH GLVFLSOLQDU DV UHJUDV SDUDVXD DSOLFDomR GHYHUi HVWLSXODU R JUDX PtQLPR GH GHVHPSHQKR QHFHVViULR�SDUD TXH R UHVXOWDGR REWLGR SHOR VHUYLGRU� HP GHFRUUrQFLD GD DYDOLDomR�VHMD FRQVLGHUDGR DFHLWiYHO SHOD 2UJDQL]DomR� H IRUQHFHU D RULHQWDomR SDUDUHVROYHU RV SUREOHPDV VXUJLGRV� FDVR KDMD GLYHUJrQFLD GH RSLQLmR HQWUH DFKHILD H R VXERUGLQDGR� TXDQWR j VXD DYDOLDomR�

2V TXDGURV FRQWHQGR RV SHVRV GH FDGD IDWRU �4XDGUR ,,� H D SRQWXDomRDWULEXtGD D FDGD JUDGXDomR GH GHVHPSHQKR �4XDGUR ,,,� QmR GHYHP VHUPRVWUDGRV SDUD DV FKHILDV� DQWHV TXH HODV SURFHGDP j DYDOLDomR� SDUD TXHSUHHQFKDP R IRUPXOiULR EDVHDGDV QR UHDO GHVHPSHQKR GR VHUYLGRU H QmRFHGDP j WHQWDomR GH PDQLSXODU RV SRQWRV TXH SRVVDP VHU D HOH DWULEXtGRV�

$YDOLDomR GH 'HVHPSHQKR SDUD &XPSULPHQWR GH (VWiJLR 3UREDWyULR

+i TXH VH IDODU� WDPEpP� QD DYDOLDomR GR HVWiJLR SUREDWyULR� FXMR REMHWLYRp ID]HU R DFRPSDQKDPHQWR HIHWLYR GR GHVHPSHQKR GR VHUYLGRU GXUDQWH RVWUrV DQRV� HVWDEHOHFLGRV SHOD &RQVWLWXLomR )HGHUDO FRPR R WHPSR QHFHVViULRSDUD TXH GHPRQVWUH DSWLGmR SDUD GHVHPSHQKDU R FDUJR TXH RFXSD� H SDUDTXH D $GPLQLVWUDomR FRQILUPH RX QmR VXD SHUPDQrQFLD QR TXDGUR GHSHVVRDO�

2 LQVWUXPHQWR GH DYDOLDomR GH HVWiJLR SUREDWyULR GHYH FRQWHU� SHOR PHQRV�RV IDWRUHV HVWDEHOHFLGRV QR HVWDWXWR GRV VHUYLGRUHV S~EOLFRV GD ORFDOLGDGHHP TXHVWmR H TXH� QRUPDOPHQWH� VmR� DVVLGXLGDGH� FDSDFLGDGH� LQLFLDWLYD�

&$'(512 ��

��

Page 62: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

SRQWXDOLGDGH� GLVFLSOLQD� UHVSRQVDELOLGDGH� LGRQHLGDGH PRUDO� SURGXWLYLGD�GH� HQWUH RXWURV�

2V VHUYLGRUHV QRPHDGRV GHYHP VHU DYDOLDGRV FRPD IUHT�rQFLD HVWDEHOHFLGDQR (VWDWXWR TXH RV UHJH SRU FRPLVVmR LQVWLWXtGD SDUD WDO ILP� TXH SRGH� QRFDVR� VHU D PHVPD TXH UHDOL]D D DYDOLDomR GH GHVHPSHQKR SHUPDQHQWH GRVGHPDLV VHUYLGRUHV�

2 HVWiJLR SUREDWyULR� DR FRQWUiULR GR TXHPXLWD JHQWH SHQVD� QmR H[LVWHDSHQDV SDUD FXPSULU XPD IRUPDOLGDGH� )RL LQVWLWXtGR SDUD FRPSOHPHQWDUR SURFHVVR GH VHOHomR LQLFLDGR FRP R FRQFXUVR S~EOLFR� TXH SUHWHQGH� GHIRUPD GHPRFUiWLFD� UHFUXWDU R TXH Ki GH PHOKRU HP WHUPRV GH PDWHULDOKXPDQR� PDV p LQVXILFLHQWH SDUD LGHQWLILFDU� HP FDGD DSURYDGR� DV TXDOL�GDGHV LQGLVSHQViYHLV SDUD R H[HUFtFLR GR FDUJR S~EOLFR�

(VVH SHUtRGR p FUtWLFR SDUD R 0XQLFtSLR� XPD YH] TXH� VH QmR VH RSXVHU�DQWHV GH FRPSOHWDGR R SUD]R GH WUrV DQRV� j SHUPDQrQFLD GR VHUYLGRU PDODYDOLDGR� HVWH VHUi� DXWRPDWLFDPHQWH� FRQVLGHUDGR HVWiYHO H VXD GHPLVVmR�TXDQGR RV JDVWRV FRP SHVVRDO WLYHUHP TXH VHU UHGX]LGRV� RQHUDUi PXLWR PDLVR HUiULR S~EOLFR� 1RV WHUPRV GR DUW� ���� � �º GD &RQVWLWXLomR )HGHUDO� DOpPGH LQGHQL]i�OR FRP EDVH HP XP VDOiULR SRU DQR GH VHUYLoR� R0XQLFtSLR ILFDUiLPSRVVLELOLWDGR GH FULDU� SHOR SUD]R GH TXDWUR DQRV� FDUJR� HPSUHJR RXIXQomR FRP DWULEXLo}HV LJXDLV RX DVVHPHOKDGDV jV GR FDUJR H[WLQWR�

(VVHV VmR DSHQDV RV FXVWRV PDLV HYLGHQWHV� ( RV SURYHQLHQWHV GD PDQXWHQ�omR� QR TXDGUR GH SHVVRDO� GH LQGLYtGXRV TXH QmR VH DGDSWDUDP DR VHUYLoRS~EOLFR H HVWmR RFXSDQGR R HVSDoR TXH SRGHULD WHU VLGR SUHHQFKLGR SRUXP SURILVVLRQDO FRPSHWHQWH H FRPSURPHWLGR FRP D RUJDQL]DomR" ( RV TXHGHFRUUHP GRV WUDEDOKRV TXH WHUmR TXH VHU UHIHLWRV SRU LQFRPSHWrQFLD RXGLVSOLFrQFLD GH TXHP RV UHDOL]RX LQLFLDOPHQWH �UHWUDEDOKR�" 4XDQWR UHSUH�VHQWD SDUD D RUJDQL]DomR DUFDU FRP HVVHV FXVWRV" 2X PHOKRU� TXDQWR SRGHVHU HFRQRPL]DGR SHOD LQVWLWXLomR TXH DYDOLD� VLVWHPDWLFDPHQWH� RV VHUYLGR�UHV HP HVWiJLR SUREDWyULR"

e LPSRUWDQWH TXH WRGDV DV IDVHV H RV UHVXOWDGRV REWLGRV QR SURFHVVR GHDYDOLDomR VHMDP UHJLVWUDGRV HP GRFXPHQWR DVVLQDGR SRU WRGRV RV PHPEURVGD FRPLVVmR OHJDOPHQWH LQVWLWXtGD SDUD WDO ILP� FRQIRUPH GHWHUPLQDGR SHORDUW� ��� � �º GD &RQVWLWXLomR )HGHUDO� H DUTXLYDGR QR yUJmR GH SHVVRDO� SDUDVHUYLU GH EDVH D GHFLV}HV IXWXUDV UHIHUHQWHV j SHUPDQrQFLD RX DR GHVOLJD�PHQWR GR VHUYLGRU�

&$'(512 ��

��

Page 63: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

9DOH UHVVDOWDU TXH� D SDUWLU GD YLJrQFLD GD (PHQGD &RQVWLWXFLRQDO Qº ������SDVVRX D VHU REULJDWyULD D SUHYLVmR GHVVH SURFHVVR GH DYDOLDomR QD OHJLVODomRHVWDWXWiULD�

+i XPD WHQGrQFLD GH VH DWULEXLU R PDX GHVHPSHQKR j IDOWD GH FDSDFLGDGHRX GH PRWLYDomR GR VHUYLGRU� 'HYHPRV QRV OHPEUDU� HQWUHWDQWR� GH TXH RGHVHPSHQKR SRGH VHU DIHWDGR SRU LQ~PHUDV RXWUDV FDXVDV� H[WHUQDV DRLQGLYtGXR� DOJXPDV SUySULDV GD LQVWLWXLomR� FRPR D FXOWXUD H R FOLPDRUJDQL]DFLRQDLV� DV SROtWLFDV VDODULDLV� GH FDSDFLWDomR H GH EHQHItFLRV� RVLVWHPD GH SURPRo}HV� DWp DV FRQGLo}HV GR DPELHQWH RQGH R IXQFLRQiULRGHVHQYROYH VHX WUDEDOKR� H DV H[WUD�RUJDQL]DFLRQDLV� FRPR D VLWXDomR HFR�Q{PLFD GR SDtV� D YLROrQFLD QDV UXDV� SRU H[HPSOR�

$ VHJXLU p DSUHVHQWDGR XPPRGHOR GH IRUPXOiULR GH DYDOLDomR GH GHVHPSHQKR�

)2508/É5,2 '( $9$/,$d®2 '( '(6(03(1+2

,'(17,),&$d®2

1RPH� BBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBB 0DWUtFXOD� BBBBBBBB

/RWDomR� BBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBB &DUJR� BBBBBBBBBBBBB

&KHILD ,PHGLDWD� BBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBB

&21&(,78$d®2

&RP EDVH QR TXDGUR DR ODGR�SUHHQFKD� DEDL[R� R FDPSRGHQRPLQDGR &RQFHLWR�

$9$/,$d®2 '( '(6(03(1+2

)DWRUHV &RQFHLWR

4XDOLGDGH GR 7UDEDOKR

2EMHWLYD PHGLU R JUDX GH SHUIHLomR GRV UHVXOWDGRV REWLGRV FRP R HVIRUoR GRVHUYLGRU DSOLFDGR DR WUDEDOKR� 1HVWH FDVR� TXDOLGDGH SRGH WUDGX]LU�VH HPH[DWLGmR� FRQILDELOLGDGH� FODUH]D� RUGHP� RUJDQL]DomR H ERD DSUHVHQWDomRGDV WDUHIDV H[HFXWDGDV SHOR VHUYLGRU�

� BBBBB �

3RQWXDOLGDGH

'HVWLQD�VH D YHULILFDU R FXPSULPHQWR� SHOR VHUYLGRU� GRV KRUiULRVHVWDEHOHFLGRV SHOD 3UHIHLWXUD SDUD D HQWUDGD H VDtGD GR ORFDO GH WUDEDOKR HSDUD D UHDOL]DomR GH UHXQL}HV� SDOHVWUDV� WUHLQDPHQWRV H RXWURV HYHQWRV�

� BBBBB �

&21&�

ÐWLPR %RP 5HJXODU ,QVXILFLHQWH

2 % 5 ,

&$'(512 ��

��

Page 64: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

)2508/É5,2 '( $9$/,$d®2 '( '(6(03(1+2 �&RQW��

)DWRUHV &RQFHLWR

$VVLGXLGDGH

7HP SRU ILQDOLGDGH YHULILFDU D IUHT�rQFLD GR VHUYLGRU DR ORFDO GH WUDEDOKR� � BBBBB �

5HVSRQVDELOLGDGH

3URFXUD PHGLU R JUDX GH FXPSULPHQWR GRV GHYHUHV H REULJDo}HV LQHUHQWHV jVWDUHIDV GHVHQYROYLGDV SHOR VHUYLGRU� LQFOXVLYH RV SUHYLVWRV QD /5)�

� BBBBB �

5HODFLRQDPHQWR ,QWHUSHVVRDO

9LVD DQDOLVDU R UHODFLRQDPHQWR GR VHUYLGRU FRP FROHJDV� FKHIHV H R S~EOLFRHP JHUDO�

� BBBBB �

=HOR SHORV 5HFXUVRV )LQDQFHLURV H 0DWHULDLV

7HP SRU ILQDOLGDGH DQDOLVDU R FXLGDGR TXH R VHUYLGRU GLVSHQVD DRV UHFXUVRVILQDQFHLURV H PDWHULDLV SRVWRV VRE VXD UHVSRQVDELOLGDGH� LQFOXVLYH j OX] GRGLVSRVWR QD /5) VREUH HTXLOtEULR ILVFDO H JHVWmR SDWULPRQLDO�

� BBBBB �

,QLFLDWLYD

2EMHWLYD DQDOLVDU D FDSDFLGDGH GH SHQVDU H DJLU GLDQWH GH HYHQWXDO DXVrQFLDGH QRUPDV H RULHQWDomR VXSHULRU RX HP VLWXDo}HV LPSUHYLVWDV GH WUDEDOKR�EHP FRPR GH VH DGDSWDU jV PXGDQoDV QRV REMHWLYRV H QDV URWLQDV D TXH YHPVHQGR VXEPHWLGR�

� BBBBB �

&ULDWLYLGDGH

3URFXUD DQDOLVDU D FDSDFLGDGH GR VHUYLGRU SDUD GHVHQYROYHU QRYRV SDGU}HVGH SHQVDPHQWR� WHU LGpLDV RULJLQDLV H SURSRU VROXo}HV DOWHUQDWLYDV DRVSUREOHPDV VXUJLGRV QR WUDEDOKR� 8P GRV DVSHFWRV YDORUL]DGRV GHYH VHU RUHODWLYR D SURSRVWDV H FRQWULEXLo}HV SDUD R HTXLOtEULR ILVFDO GR 0XQLFtSLR�

� BBBBB �

&RRSHUDomR

'HVWLQD�VH D DQDOLVDU R LQWHUHVVH H D SUHGLVSRVLomR GR VHUYLGRU HP FRODERUDUFRP RV FROHJDV GH WUDEDOKR� FRP D FKHILD H FRP RV UHSUHVHQWDQWHV GRVGHPDLV yUJmRV GD $GPLQLVWUDomR 0XQLFLSDO QD H[HFXomR GR WUDEDOKR GLiULR�QR GHVHQYROYLPHQWR GH SURMHWRV RX QD IRUPXODomR GH SROtWLFDV LQVWLWXFLRQDLV�FRQIRUPH R FDVR�

� BBBBB �

5HVXOWDGR )LQDO

7RWDO GH 3RQWRV 2EWLGRV QR )RUPXOiULR GH $YDOLDomR GH 'HVHPSHQKR � BBBBB �

7RWDO GH 3RQWRV 2EWLGRV QR 4XHVLWR 'LVFLSOLQD � BBBBB �

7RWDO GH 3RQWRV 2EWLGRV HP )XQomR GRV &XUVRV GH 3yV�*UDGXDomR &RQFOXtGRV � BBBBB �

727$/ *(5$/ '( 321726 � BBBBB �

&$'(512 ��

��

Page 65: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

&DSDFLWDomR

&DSDFLWDomR p R SURFHVVR DWUDYpV GR TXDO VH SURFXUD SURGX]LU PXGDQoDV QRVFRQKHFLPHQWRV� KDELOLGDGHV H DWLWXGHV GR LQGLYtGXR� SDUD TXH HOH GHVHPSHQKH�FRPPDLRU SURGXWLYLGDGH� FRPSHWrQFLD� HILFLrQFLD H HILFiFLD� VXDV DWULEXLo}HV�

$ FDSDFLWDomR SRGH FDXVDU LPSDFWRV H[SUHVVLYRV QD PHOKRULD GD TXDOLGDGHGRV EHQV SURGX]LGRV RX GRV VHUYLoRV SUHVWDGRV� QR DWHQGLPHQWR jV H[LJrQ�FLDV GHFRUUHQWHV GHPXGDQoDV QD RUJDQL]DomR RX QRV SURFHVVRV GH WUDEDOKR�QD PRWLYDomR GR LQGLYtGXR� QDV UHODo}HV FRP R FOLHQWH� QD LPDJHP GDVSUySULDV LQVWLWXLo}HV� QR DXPHQWR GD SURGXWLYLGDGH H� SRUWDQWR� QD UHGXomRGD LPSURYLVDomR� GR GHVSHUGtFLR H GR UHWUDEDOKR�

1R PRPHQWR HP TXH R (VWDGR GHFLGH SUHSDUDU�VH SDUD DVVXPLU QRYRVSDSpLV H VH WRUQD PDLV iJLO H VHQVtYHO jV PXGDQoDV TXH RFRUUHP QR PXQGRp QDWXUDO TXH SURFXUH DXPHQWDU D FDSDFLGDGH GH DGDSWDomR GRV LQWHJUDQWHVGH VHX TXDGUR GH VHUYLGRUHV jV QRYDV GHPDQGDV� DWUDYpV GH PHOKRUTXDOLILFDomR H PDLRU FRPSHWrQFLD SURILVVLRQDO� 'Dt D UD]mR GD SUHYLVmRFRQVWLWXFLRQDO �DUW� ��� � �º GD &RQVWLWXLomR )HGHUDO� GH (VFRODV GH *RYHUQRSDUD D IRUPDomR H R DSHUIHLoRDPHQWR GRV VHUYLGRUHV S~EOLFRV� GHYHQGR DSDUWLFLSDomR QRV FXUVRV FRQVWLWXLU�VH HP XP GRV UHTXLVLWRV SDUD D SURPRomRQD FDUUHLUD� e IDFXOWDGD� SDUD WDQWR� D FHOHEUDomR GH FRQYrQLRV RX FRQWUDWRVHQWUH RV HQWHV IHGHUDGRV�

6HQGR DVVLP� DV SROtWLFDV GH FDSDFLWDomR GR VHWRU S~EOLFR GHYHPFRQWHPSODUD SUHRFXSDomR FRP D PHOKRULD GD HILFLrQFLD �QHVWH VHQWLGR� HQWHQGLGDFRPR ID]HU PDLV� PHOKRU� FRP XPD UHODomR SRVLWLYD FXVWR�EHQHItFLR H HPPHQRV WHPSR�� 2X VHMD� LPSULPLU DXVWHULGDGH� UDFLRQDOLGDGH QD H[SORUDomRGRV UHFXUVRV� SULQFLSDOPHQWH RV ILQDQFHLURV� XQLYHUVDOL]DomR GR DFHVVR HTXDOLGDGH GRV VHUYLoRV S~EOLFRV S~EOLFRV H SUHVWH]D QR DWHQGLPHQWR DRFLGDGmR� 'HYHP� GHVVH PRGR� GHVWLQDU�VH D WRGRV RV VHUYLGRUHV S~EOLFRV HYLVDU VHX DSHUIHLoRDPHQWR H GHVHQYROYLPHQWR SURILVVLRQDLV�

5HVSRQVDELOLGDGH GD $GPLQLVWUDomR� D FDSDFLWDomR RX WUHLQDPHQWR p FRQ�GLomR VLQH TXD QRQ SDUD R GHVHQYROYLPHQWR LQVWLWXFLRQDO�

$R ORQJR GHVWH VpFXOR IRL GHL[DQGR GH VHU XPD DWLYLGDGH SXUDPHQWH WpFQLFDSDUD WUDQVIRUPDU�VH HP IXQomR HVWUDWpJLFD� 'HYH� SRU LVVR� FRQVWLWXLU�VH HPDomR RUJDQL]DFLRQDO SHUPDQHQWH SUHRFXSDGD� DJRUD� WDPEpP FRP R GH�VHQYROYLPHQWR GH FRPSRUWDPHQWRV� DWLWXGHV H YDORUHV pWLFRV YROWDGRV SDUD

&$'(512 ��

��

Page 66: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

D UHVSRQVDELOLGDGH GR DJHQWH S~EOLFR SHOD H[HFXomR GH DWLYLGDGHV HQ�GHUHoDGDV DR FLGDGmR �UD]mR GH VHU GR VHUYLoR S~EOLFR�� SDUD R ]HOR SHODFRLVD S~EOLFD �SDWULP{QLR� HVSHFLDOPHQWH GLQKHLUR� H SDUD D WUDQVSDUrQFLDQDV Do}HV HPSUHHQGLGDV SHOR (VWDGR� DWHQGHQGR� GHVVH PRGR� DR HVStULWRGD /HL GH 5HVSRQVDELOLGDGH )LVFDO TXH SUHFHLWXD� QR � �º GH VHX DUW� �º�

$ UHVSRQVDELOLGDGH QD JHVWmR ILVFDO SUHVVXS}H D DomR SODQHMDGD HWUDQVSDUHQWH� HP TXH VH SUHYLQHP ULVFRV H FRUULJHP GHVYLRV FDSD]HVGH DIHWDU R HTXLOtEULR GDV FRQWDV S~EOLFDV PHGLDQWH R FXPSULPHQWR GHPHWDV GH UHVXOWDGRV HQWUH UHFHLWDV H GHVSHVDV H D REHGLrQFLD D OLPLWHVH FRQGLo}HV QR TXH WDQJH D UHQ~QFLD GH UHFHLWD� JHUDomR GH GHVSHVDVFRP SHVVRDO� GD VHJXULGDGH VRFLDO H RXWUDV GtYLGDV FRQVROLGDGDV HPRELOLiULDV� RSHUDo}HV GH FUpGLWR� LQFOXVLYH SRU DQWHFLSDomR GH UHFHL�WD� FRQFHVVmR GH JDUDQWLD H LQVFULomR HP 5HVWRV D 3DJDU�

8PD SHUFHSomR XOWUDSDVVDGD p D GH TXH D FDSDFLWDomR VH FRQVWLWXL HPGHVSHVD� +RMH p FRQVLGHUDGD LQYHVWLPHQWR� Mi TXH R UHWRUQR GR FDSLWDO QHODDSOLFDGR RFRUUH VRE D IRUPD GH UHVXOWDGRV SRVLWLYRV �PDLRU SURGXWLYLGDGH�PHOKRU GHVHPSHQKR� PDLRU HFRQRPLD GH WHPSR� GH UHFXUVRV KXPDQRV�ILQDQFHLURV H PDWHULDLV� PHOKRU XWLOL]DomR GH HTXLSDPHQWRV� HQWUH RXWURV��TXH VH UHIOHWHP QR WUDEDOKR H[HFXWDGR SHORV LQGLYtGXRV� DSyV VXD SDUWLFL�SDomR QRV SURJUDPDV GHVHQYROYLGRV�

(P QtYHO IHGHUDO� RQGH R Q~PHUR GH FRQFXUVRV YHP DXPHQWDQGR JUDGXDO�PHQWH �R TXH SRGH LQGLFDU FDUrQFLD GH VHUYLGRUHV RX R DQVHLR GD $GPLQLV�WUDomR HP UHQRYDU VHXV TXDGURV�� FRPHoD D VHU DGRWDGD D SUiWLFD GH H[LJLUGRV FDQGLGDWRV D FDUJRV GH FDUUHLUDV HVWUDWpJLFDV QtYHLV GH HVFRODULGDGH FDGDYH] PDLV HOHYDGRV� 1mR EDVWD FRQFOXLU XP FXUVR HVSHFtILFR GH JUDGXDomR�DOpP GH GLSORPD GH QtYHO VXSHULRU� RV HGLWDLV GH FRQFXUVRV S~EOLFRVFRPHoDP D H[LJLU WtWXORV GH SyV�JUDGXDomR�

1R kPELWR GRV SHTXHQRV 0XQLFtSLRV� D UHDOLGDGH p RXWUD� (P SULPHLUROXJDU� SDUHFH TXH� HP PXLWRV FDVRV� VHXV TXDGURV HVWmR VXSHUGLPHQVLRQD�GRV �R TXH SRGHULD H[SOLFDU D UHDOL]DomR GH SRXFRV FRQFXUVRV�� HP VHJXQGROXJDU� SDUFHOD H[SUHVVLYD GH VHXV VHUYLGRUHV QmR SRVVXL VHTXHU R HQVLQRIXQGDPHQWDO FRPSOHWR� GLILFXOWDQGR D OHLWXUD H R HQWHQGLPHQWR GH LQV�WUXo}HV� PDQXDLV� OHLV H RXWUDV QRUPDV HVFULWDV� HP WHUFHLUR OXJDU� HQIUHQ�WDP�VH GLILFXOGDGHV SDUD DWUDLU SHVVRDO PHOKRU TXDOLILFDGR� VHMD HP UD]mRGD SROtWLFD VDODULDO SUDWLFDGD� VHMD SHOD ORFDOL]DomR JHRJUiILFD� GLVWDQWH�

&$'(512 ��

��

Page 67: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

PXLWDV YH]HV� GRV JUDQGHV FHQWURV� (VVHV IDWRUHV GLIHUHQFLDLV GHYHULDPHVWLPXODU HVVHV0XQLFtSLRV DPDLRU LQYHVWLPHQWR HP FDSDFLWDomR GH SHVVRDO�

,URQLFDPHQWH� DV $GPLQLVWUDo}HV 0XQLFLSDLV TXH DSUHVHQWDP HVVDV FDUDFWH�UtVWLFDV SRVVXHP� HP JHUDO� PHQRU GLVSRQLELOLGDGH SDUD LQYHVWLU HP SURJUD�PDV GH FDSDFLWDomR� RUD SRUTXH VHXV UHFXUVRV VmR HVFDVVRV H H[LVWHP RXWUDVQHFHVVLGDGHV PDLV SUHPHQWHV� RUD SRUTXH PXLWDV GHODV DLQGD HVWmR DU�UDLJDGDV j DQWLJD LGpLD GH TXH FDSDFLWDomR p GHVSHVD� 7RGDYLD� KRMH� FRPRVH YLX� D FDSDFLWDomR GH VHUYLGRUHV p REULJDomR FRQVWLWXFLRQDO�

&RQWUDSRQGR�VH j HVFDVVH] GH UHFXUVRV� VXUJHP� D FDGD GLD� QRYDV DOWHUQD�WLYDV GH SURJUDPDV GH FDSDFLWDomR� 2 SURJUHVVR WHFQROyJLFR RULJLQRXPXLWDVGH EDL[R FXVWR� VHP GHVORFDPHQWR GR SDUWLFLSDQWH� VHP PHVPR D FRQWUD�WDomR GH LQVWUXWRUHV� e R FDVR� SRU H[HPSOR� GD HGXFDomR D GLVWkQFLD� FRPLQFOXVLYH LQLFLDWLYDV JUDWXLWDV� WLSR 7HOHFXUVR�

e SRVVtYHO WDPEpP� FRP FULDWLYLGDGH� LPSOHPHQWDU SURJUDPDV GH WUHLQD�PHQWR TXH� PHVPR SDUHFHQGR LQVLJQLILFDQWHV� FRVWXPDP PRVWUDU ERQVUHVXOWDGRV� D IRUPDomR GH JUXSRV GH HVWXGRV� SRU H[HPSOR� QRV SUySULRVDPELHQWHV GH WUDEDOKR�

2V SURJUDPDV GH FDSDFLWDomR SRGHP VHU SURPRYLGRV GLUHWDPHQWH SHODVSUySULDV RUJDQL]Do}HV LQWHUHVVDGDV� DWUDYpV GH PRQLWRUHV ORFDLV SHUWHQFHQ�WHV D VHXV TXDGURV� RX LQGLUHWDPHQWH� DWUDYpV QmR Vy GR HQFDPLQKDPHQWRGRV VHUYLGRUHV SDUD FXUVRV H HVWiJLRV HP (VFRODV GH *RYHUQR RX LQVWLWXLo}HVHVSHFLDOL]DGDV� FRPR� WDPEpP� GD FRQWUDWDomR GH HVSHFLDOLVWDV RX HQWLGD�GHV SDUD FRQGX]LU VHXV SURJUDPDV GH WUHLQDPHQWR�

(VVDV GXDV ~OWLPDV DOWHUQDWLYDV� QHP VHPSUH HQYROYHP FXVWRV DOWRV� SRGHQGRVHU DGRWDGDV SRU SHTXHQRV 0XQLFtSLRV� PHGLDQWH R HQFDPLQKDPHQWR GHVHUYLGRUHV� SULRULWDULDPHQWH� D FXUVRV JUDWXLWRV HP HQWLGDGHV IHGHUDLV H HV�WDGXDLV RX DWUDYpV GD QHJRFLDomR GH EROVDV GH HVWXGR H GHVFRQWRV HP FXUVRVSDJRV� -i QR FDVR GH FRQWUDWDomR GHHVSHFLDOLVWDV RX LQVWLWXLo}HV HVSHFLDOL]DGDV�VHX FXVWR SRGH VHU GLYLGLGR FRP RXWUDV RUJDQL]Do}HV� VLWXDGDV RX QmR QRPHVPR0XQLFtSLR�8PFDVRFRPXPpRGH0XQLFtSLRVGDPHVPDPLFURUUHJLmRFRQWUDWDUHP� HP FRQMXQWR� FXUVRV SDUD DWHQGr�ORV FRQFRPLWDQWHPHQWH�

([SHULrQFLDV LQRYDGRUDV H EHP�VXFHGLGDV� HPSUHHQGLGDV SRU RXWUDV PXQL�FLSDOLGDGHV� SRGHP UHYHODU�VH IRQWHV ULTXtVVLPDV GH FDSDFLWDomR SDUD RVVHUYLGRUHV PXQLFLSDLV� $V HVWUDWpJLDV PDLV FRPXQV� QHVWH FDVR� FRVWXPDP

&$'(512 ��

��

Page 68: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

VHU RV HVWiJLRV H YLVLWDV� D SDUWLFLSDomR HP UHXQL}HV GH LQWHUFkPELR GHH[SHULrQFLDV H R DFHVVR D SXEOLFDo}HV H EDQFRV GH GDGRV VREUH DV PHVPDV�

(PTXDOTXHU GRV FDVRV� SDUD D FDSDFLWDomR GRV SURILVVLRQDLV GR VHWRU S~EOLFRp SUHFLVR UHVJDWDU D LGpLD GH HGXFDomR FRQWLQXDGD� 2 LQGLYtGXR Mi GHYHWUD]HU D IRUPDomR H[LJLGD SDUD R SUHHQFKLPHQWR GR FDUJR� PDV VXD DWXD�OL]DomR� EXVFDQGR DGDSWDU�VH jV QRYDV H[LJrQFLDV �FRQKHFLPHQWRV� WHFQR�ORJLDV� OHJLVODo}HV HWF�� DSOLFiYHLV DR WUDEDOKR TXH UHDOL]D� RFRUUHP� SULQ�FLSDOPHQWH� DWUDYpV GRV SURJUDPDV GH WUHLQDPHQWR SURPRYLGRV SHODVRUJDQL]Do}HV�

$ FDSDFLWDomR SRGH RFRUUHU HP WUrV QtYHLV GLIHUHQWHV� IRUPDomR SURILVVLRQDO�HVSHFLDOL]DomR RX DWXDOL]DomR�

6HJXQGR 0DUUDV��� D IRUPDomR SURILVVLRQDO FRQVLVWH HP DOFDQoDU XP HVWiJLRLGHDO GH FDSDFLGDGH ODERUDO SDUD GHWHUPLQDGD SURILVVmR� UHSDVVDQGR WRGRVRV FRQKHFLPHQWRV H DV SUiWLFDV QHFHVViULRV DR ERP GHVHPSHQKR GH XPDIXQomR� D HVSHFLDOL]DomR RIHUHFH DR WUHLQDQGR XP FDPSR GH FRQKHFLPHQWRRX SUiWLFD HVSHFtILFD GHQWUR GH XPD iUHD GH WUDEDOKR SDUD RWLPL]DomR GRVUHVXOWDGRV� H D DWXDOL]DomR HVWi YROWDGD SDUD D UHYLVmR GH FRQFHLWRV� FR�QKHFLPHQWRV RX SUiWLFDV GH WUDEDOKR� UHQRYDQGR�RV RX DWXDOL]DQGR�RV�FRQIRUPH R FDVR�

&RPRSRGHPDV RUJDQL]Do}HV� VHP JUDQGHV HVIRUoRV GHSHVTXLVD� LGHQWLILFDUR PRPHQWR LGHDO SDUD LQYHVWLU HP FDSDFLWDomR"

3DUD &KLDYHQDWR��� H[LVWHP DOJXQV LQGLFDGRUHV� TXH TXDOLILFRX GH D SULRUL�TXH DQWHFLSDP D QHFHVVLGDGH GH FDSDFLWDomR� H D SRVWHULRUL �TXH PRVWUDPD H[LVWrQFLD GH QHFHVVLGDGH GH FDSDFLWDomR QD SUySULD SUiWLFD�� TXH VHUYHPSDUD VLQDOL]DU D QHFHVVLGDGH H R PRPHQWR GH UHDOL]i�OD�

,QGLFDGRUHV D SULRUL�

x H[SDQVmR GD RUJDQL]DomR RX GH GHWHUPLQDGRV VHUYLoRV�x SURGXomR H RIHUWD GH QRYRV SURGXWRV RX VHUYLoRV�x PXGDQoD GH PpWRGRV RX SURFHVVRV GH WUDEDOKR�

&$'(512 ��

��

�� 0$55$6� -HDQ 3LHUUH� 2S� &LW�� S� ������ &+,$9(1$772� ,GDOEHUWR� *HVWmR GH 3HVVRDV� R QRYR SDSHO GRV UHFXUVRV KXPDQRV

QDV RUJDQL]Do}HV� 2S� FLW� S� ����

Page 69: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

x VXEVWLWXLomR GH HTXLSDPHQWRV H DEVRUomR GH QRYDV WpFQLFDV RX QRYRVPpWRGRV�

x DFUpVFLPR RX UHGXomR GR Q~PHUR GH VHUYLGRUHV�x PRYLPHQWDomR GH SHVVRDO�x IDOWDV� OLFHQoDV� IpULDV H DSRVHQWDGRULDV�

,QGLFDGRUHV D SRVWHULRUL�

x TXDOLGDGH LQDGHTXDGD GRV EHQV RX GRV VHUYLoRV SUHVWDGRV�x Q~PHUR H[FHVVLYR GH TXHL[DV�x GLILFXOGDGH QD REWHQomR GH ERQV SURILVVLRQDLV�x EDL[D YHUVDWLOLGDGH GRV IXQFLRQiULRV�x SRXFR RX QHQKXP LQWHUHVVH SHOR WUDEDOKR�x EDL[D SURGXWLYLGDGH�x IDOWD GH FRRSHUDomR�x HUURV QD H[HFXomR GH RUGHQV�x SUREOHPDV GH FRPXQLFDomR�x WHQGrQFLD D DWULEXLU IDOKDV D RXWURV�x IDOWDV H VXEVWLWXLo}HV HP GHPDVLD�x WHPSR SURORQJDGR GH DSUHQGL]DJHP H LQWHJUDomR DR FDUJR�x SUREOHPDV GH UHODomR LQWHUSHVVRDO�x H[FHVVR GH GHVSHUGtFLRV�x DYDULDV IUHT�HQWHV HP HTXLSDPHQWRV H LQVWDODo}HV H GHVSHVDV H[FHVVLYDV

FRP VXD PDQXWHQomR�x HOHYDGR Q~PHUR GH DFLGHQWHV�x PDX DSURYHLWDPHQWR GR HVSDoR GLVSRQtYHO�

&RPR JDUDQWLU TXH RV HVIRUoRV HPSUHHQGLGRV SHODV RUJDQL]Do}HV QD IRUPX�ODomR H QD LPSOHPHQWDomR GH SURJUDPDV GH FDSDFLWDomR VHMDP SRVLWLYRV"

7RGD iUHD GH WUHLQDPHQWR GHYH HVWDU LQWLPDPHQWH OLJDGD H DQWHQDGD DRSODQR GH UHFXUVRV KXPDQRV H HVVH DR SODQR GH DomR GD RUJDQL]DomR�UHJLVWUDGR� SHOR PHQRV� QR 3ODQR 3OXULDQXDO ² 33$� QD /HL GH 'LUHWUL]HV2UoDPHQWiULDV ² /'2� QR RUoDPHQWR DQXDO H QRV SODQRV GLUHWRUHV HVHWRULDLV�� DSWD D LGHQWLILFDU DV QRYDV KDELOLGDGHV H QRYRV FRQKHFLPHQWRV�TXH GHYHUmR VHU DEVRUYLGRV SHORV PHPEURV GR FRUSR GH VHUYLGRUHV GDLQVWLWXLomR� RX D RIHUHFHU DV FRQGLo}HV QHFHVViULDV SDUD TXH RV PHVPRV RIDoDP SRU FRQWD SUySULD� 'HYH EXVFDU� WDPEpP� RV GLYHUVRV WLSRV H PRGD�OLGDGHV GH WUHLQDPHQWR RIHUWDGRV SHOR PHUFDGR H FRPSDUi�ORV� SDUD HV�WDEHOHFHU XPD UHODomR HQWUH R FXVWR H R EHQHItFLR GDV DOWHUQDWLYDV GLVSRQtYHLV�

&$'(512 ��

��

Page 70: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

3RU ~OWLPR� FDEH OHPEUDU TXH FRPR WRGR SURFHVVR GH FDSDFLWDomR HQYROYHPXGDQoD H� SRU LVVR� HVWi VXMHLWR D UHDo}HV QDWXUDLV FRQWUiULDV j VXDLPSOHPHQWDomR� VHMD SRU SDUWH GDV FKHILDV� TXH VH UHVVHQWHP GD GLPLQXLomRWHPSRUiULD GH VXD IRUoD GH WUDEDOKR� SURYRFDGD SHOD DXVrQFLD GH VHXVVXERUGLQDGRV� VHMD SRU DOJXQV VHUYLGRUHV TXH� QmR FRPSUHHQGHQGR D VXDLPSRUWkQFLD� VHQWHP�VH VREUHFDUUHJDGRV� TXDQGR OLEHUDGRV� SRU HVVH PRWL�YR� DSHQDV GH XPD SDUWH GH VXD MRUQDGD GH WUDEDOKR� $VVLP� p FRQYHQLHQWHTXH� DQWHV GH LQLFLi�OR� VHMDP UHDOL]DGRV HQFRQWURV FRP RV PHPEURV GRFRUSR JHUHQFLDO H IXQFLRQDO� SDUD LQWHLUi�ORV GD LPSRUWkQFLD GR SURFHVVR HGRV SRVVtYHLV JDQKRV SHVVRDLV H RUJDQL]DFLRQDLV�

3ROtWLFDV GH 5HFXUVRV +XPDQRV

1D EXVFD LQFHVVDQWH SHOD HILFLrQFLD H HILFiFLD� HQIDWL]DGD SHOD /HL GH5HVSRQVDELOLGDGH )LVFDO� RV 0XQLFtSLRV QmR SRGHP PDLV FRQVLGHUDU VHXVVHUYLGRUHV FRPR PHURV UHFXUVRV H VLP FRPR JHUDGRUHV GH UHFXUVRV� &RPLVVR� DV QRYDV SROtWLFDV PXQLFLSDLV GHYHP OHYDU HP FRQVLGHUDomR RXWURVHOHPHQWRV TXH HVWLPXOHP R DXPHQWR GD SURGXWLYLGDGH H GD SDUWLFLSDomRGRV VHUYLGRUHV PXQLFLSDLV QD VLPSOLILFDomR H QD UDFLRQDOL]DomR GRV SURFHV�VRV GH WUDEDOKR� YLVDQGR QmR Vy j UHGXomR GRV JDVWRV� FRPR DR PHOKRUDSURYHLWDPHQWR GRV UHFXUVRV RUJDQL]DFLRQDLV�

6LQWHWL]DQGR XPD VpULH GH SURSRVLo}HV SDUD QRUWHDU DV SROtWLFDV PXQLFLSDLVQHVVD iUHD� GHVWDFDPRV�

x LQVWLWXLU XP VLVWHPD GH FDUUHLUDV TXH RIHUHoD SHUVSHFWLYDV DWUDHQWHV GHGHVHQYROYLPHQWR IXQFLRQDO� DODYDQFDGR SHORV UHVXOWDGRV REWLGRV QD DYD�OLDomR GH GHVHPSHQKR�

x IRUWDOHFHU DV FDUUHLUDV GH QtYHO VXSHULRU SDUD DWUDLU H DXPHQWDU R Q~PHURGH SURILVVLRQDLV TXDOLILFDGRV QHVVH JUXSR�

x SURFXUDU GLPLQXLU D GLIHUHQoD VDODULDO H[LVWHQWH HQWUH RV VHUYLGRUHV GRVHWRU S~EOLFR H VHXV SDUHV� QR PHUFDGR GH WUDEDOKR�

x FRUULJLU GLVWRUo}HV LQWHUQDV QD HVWUXWXUD GH UHPXQHUDomR�x DSHUIHLoRDU IRUPDV GH DWULEXLU SDUFHODV UHPXQHUDWyULDV DR GHVHPSHQKR

GLIHUHQFLDGR GR VHUYLGRU�x SUHSDUDU SUHYLDPHQWH R VHUYLGRU SDUD R H[HUFtFLR GH QRYDV IXQo}HV

�FXUVRV GH SURPRomR��x SURPRYHU R DMXVWDPHQWR GR VHUYLGRU DR FDUJR TXH RFXSD�

&$'(512 ��

��

Page 71: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

x LQYHVWLU QD FULDomR GH QRYDV FDUUHLUDV TXH IRUWDOHoDP D DWXDomR GR (VWDGRHP DWLYLGDGHV HVVHQFLDLV�

x FULDU FRQGLo}HV SDUD R GHVHQYROYLPHQWR GH XP FOLPD RUJDQL]DFLRQDOVDXGiYHO�

x LQYHVWLU� SULQFLSDOPHQWH� QR GHVHQYROYLPHQWR GH SURILVVLRQDLV TXH DWXDPQDV iUHDV HVWUDWpJLFDV H H[FOXVLYDV GR (VWDGR� SDUD JDUDQWLU D TXDOLGDGH H DFRQWLQXLGDGH GD SUHVWDomR GRV VHUYLoRV YROWDGRV SDUD R LQWHUHVVH S~EOLFR�

(QULTXHFLPHQWR GH &DUJRV H (VWUXWXUDomR GH &DUUHLUDV

$Wp SRXFR WHPSR SDUHFLD LPSRVVtYHO IDODU HP SURILVVLRQDOL]DomR� TXDQGRQRV UHIHUtDPRV j $GPLQLVWUDomR 3~EOLFD QR %UDVLO� ,QGHSHQGHQWHPHQWH GDVYiULDV UHIRUPDV DGPLQLVWUDWLYDV LPSOHPHQWDGDV QR 3DtV� VHX SDVVDGR pHLYDGR GH DWRV GH DPDGRULVPR�

$FRPSDQKDQGR DV WHQGrQFLDV PXQGLDLV GH 5HIRUPD GR (VWDGR� R %UDVLO YHPEXVFDQGR FDPLQKDU QR VHQWLGR GH DGRWDU D DGPLQLVWUDomR JHUHQFLDO HP OXJDUGD EXURFUiWLFD�

1D WHQWDWLYD GH ´LQVSLUDUµ H DJLOL]DU R SURFHVVR� HGLWD D /HL GH 5HV�SRQVDELOLGDGH )LVFDO� FXMR IRFR FHQWUDO p D EXVFD GR HTXLOtEULR ILQDQFHLUR�FRP R REMHWLYR SUHFtSXR GH GLPLQXLU R HQGLYLGDPHQWR S~EOLFR�

(VVDV PXGDQoDV QR VHQWLGR GD PRGHUQL]DomR LQFLWDP DV RUJDQL]Do}HVS~EOLFDV D EXVFDU� QR PHUFDGR GH WUDEDOKR� SHVVRDO FRP PDLRU JUDX GHLQVWUXomR H PHOKRU TXDOLILFDomR SURILVVLRQDO SDUD UHVSRQGHU jV GHPDQGDVGLIHUHQFLDGDV� TXH OKH VmR DSUHVHQWDGDV�

2 PDLRU GHVDILR GHVVDV RUJDQL]Do}HV� HQWUHWDQWR� p SURSRUFLRQDU D HVVHVWDOHQWRV VDWLVIDomR QR WUDEDOKR H SHUVSHFWLYDV LQWHUHVVDQWHV GH GHVHQYROYL�PHQWR IXQFLRQDO� GH PDQHLUD D UHWr�ORV HP VHXV TXDGURV� PDQWHQGR�SHUPDQHQWHPHQWH� RV QtYHLV LQLFLDLV GH SURGXWLYLGDGH H SDUWLFLSDomR�

'HQWUH RV LQVWUXPHQWRV TXH SRGHP VHU XWLOL]DGRV SDUD DOFDQoDU HVVH REMH�WLYR� XP p R HQULTXHFLPHQWR GH FDUJRV� HVWUDWpJLD PHGLDQWH D TXDO VHUHRUJDQL]D H DPSOLD R FRQWH~GR GR FDUJR SDUD WRUQi�OR PDLV DGHTXDGR HDWUDHQWH SDUD VHXV RFXSDQWHV� DWUDYpV GD DPSOLDomR� GD GLYHUVLILFDomR H GDLPSRUWkQFLD GDV DWULEXLo}HV H GR DXPHQWR GR JUDX GH DXWRQRPLD SDUDH[HFXWi�ODV� e R DXPHQWR LQWHQFLRQDO H JUDGDWLYR GRV REMHWLYRV� GDV UHV�

&$'(512 ��

��

Page 72: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

SRQVDELOLGDGHV H GRV GHVDILRV SURSRVWRV DR RFXSDQWH GR FDUJR HP UHVSRVWDD VHX SRWHQFLDO�

2 HQULTXHFLPHQWR GR FDUJR� VHJXQGR &KLDYHQDWWR��� SRGH VHU YHUWLFDO RXKRUL]RQWDO�

2 HQULTXHFLPHQWR YHUWLFDO RFRUUH TXDQGR VH Gi DR FDUJR PDLRU DXWRQRPLDGH GHFLVmR H�RX DomR H DWULEXLo}HV GH QtYHO GH FRPSOH[LGDGH H GH UHV�SRQVDELOLGDGH PDLV HOHYDGR� 2 VHUYLoR S~EOLFR WHP SRVVLELOLGDGH GH DGR�Wi�OR� HVSHFLDOPHQWH QDV FDUUHLUDV GH QtYHO VXSHULRU�

(QULTXHFLPHQWR KRUL]RQWDO p R DFUpVFLPR DR FDUJR GH RXWUDV UHVSRQVD�ELOLGDGHV H DWULEXLo}HV GH PHVPD QDWXUH]D H LJXDO QtYHO GH FRPSOH[LGDGH�SRVVLELOLWDQGR j $GPLQLVWUDomR PDLRU IOH[LELOLGDGH QD JHVWmR GH VHX SHVVRDO�2 RFXSDQWH GH XP FDUJR FRPR HVVH SRGHUi VHU DORFDGR HP TXDOTXHUXQLGDGH DGPLQLVWUDWLYD SDUD UHDOL]DU DWLYLGDGHV PDLV GLYHUVLILFDGDV� GHVGHTXH SUHYLVWDV HP VXD GHVFULomR� GLPLQXLQGR D LQFLGrQFLD GH GHVYLRV GHIXQomR� SURLELGRV SHOD &RQVWLWXLomR )HGHUDO GHVGH � GH RXWXEUR GH �����GDWD GH VXD SURPXOJDomR�

4XDOTXHU GDV HVWUDWpJLDV FLWDGDV SRGH WUD]HU YDQWDJHQV DRV 0XQLFtSLRV� MiTXH SURSRUFLRQD R PHOKRU DSURYHLWDPHQWR GRV VHUYLGRUHV GR TXDGUR GHSHVVRDO� H D UHGXomR GD HVSHFLDOL]DomR SURILVVLRQDO� DWUDYpV GD DGRomR GHFDUJRV DPSORV� &RVWXPDP DLQGD DXPHQWDU D SURGXWLYLGDGH DOFDQoDGD SHORVLQGLYtGXRV� HP IXQomR GD PDLRU YDULHGDGH QDV VXDV DWULEXLo}HV� $VVLP�SRVVLELOLWDP� DR ORQJR GR WHPSR� D GLPLQXLomR GR Q~PHUR GH SHVVRDVQHFHVViULDV SDUD D UHDOL]DomR GR PHVPR WUDEDOKR�

7HUFHLUL]DomR

$ WHUFHLUL]DomR p D GHOHJDomR D WHUFHLURV GD H[HFXomR GH GHWHUPLQDGRVVHUYLoRV SUySULRV RX QmR GR 0XQLFtSLR� PHGLDQWH FRQWUDSUHVWDomR HPGLQKHLUR� 1mR VH WUDWD GH FRQWUDWDomR GR VHUYLoR WRGR� PDV VLP GHWDUHIDV� HWDSDV RX SURFHVVRV TXH R FRPS}HP� e R FDVR GH FRQWUDWDomRGH VHUYLoRV GH VD~GH FRP KRVSLWDLV SULYDGRV� GHQWUR GR VLVWHPD ~QLFRGH VD~GH� RX GH VHUYLoRV GH HGXFDomR FRP HGXFDQGiULRV SDUWLFXODUHV�SDUD FRPSOHPHQWDU RV VHUYLoRV SUHVWDGRV GLUHWDPHQWH SHOD 3UHIHLWXUD�

&$'(512 ��

��

�� ,GHP� LELGHP� S�����

Page 73: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

3HOD WHUFHLUL]DomR� D 3UHIHLWXUD WDPEpP SRGH� HPERUD FRP OLPLWHV�FRQWUDWDU HPSUHVDV SDUD R IRUQHFLPHQWR GHPmR�GH�REUD� FDVR HPTXHRV HPSUHJDGRV QmR ILFDP VRE VXD UHVSRQVDELOLGDGH HPSUHJDWtFLD� PDVGD HPSUHVD TXH RV IRUQHFH���

$Wp DOJXP WHPSR DWUiV� D UD]mR SULQFLSDO SDUD DGRWDU D WHUFHLUL]DomR HUD GHFXQKR HFRQ{PLFR� $ DJLOLGDGH QD H[HFXomR GH VHUYLoRV p KRMH R SULQFLSDOPRWLYR SDUD VXD XWLOL]DomR� &DGD YH] PDLV DV RUJDQL]Do}HV HVWmR FRQWUDWDQ�GR RXWUDV LQVWLWXLo}HV SDUD H[HFXWDU DV IXQo}HV TXH QmR VH UHODFLRQDP FRPVXDV DWLYLGDGHV ILP�

$ WHUFHLUL]DomR SRGH� DOpP GLVVR� DMXGDU D HYLWDU R JLJDQWLVPR GD PiTXLQDDGPLQLVWUDWLYD� SURSLFLDQGR� DWUDYpV GD FRQWUDWDomR GH SHTXHQDV HPSUHVDVSDUD H[HFXWDU DOJXQV VHUYLoRV DGPLQLVWUDWLYRV� D PRYLPHQWDomR GD HFRQR�PLD ORFDO�

$OJXPDV RUJDQL]Do}HV� REMHWLYDQGR GHOHJDU R TXH QmR VDEHP� R TXH QmRSRGHP RX R TXH QmR GHVHMDP ID]HU RX� VLPSOHVPHQWH� HVFDSDU GR OLPLWHHVWDEHOHFLGR SDUD RV JDVWRV FRP SHVVRDO� DGRWDUDP D WHUFHLUL]DomR FRPRXPD SUD[H FRUUHQWH QD PDLRULD GDV YH]HV� DEVROXWDPHQWH LQFRQVWLWXFLRQDO�HPERUD H[LVWDP KLSyWHVHV YiOLGDV GH ORFDomR GH VHUYLoRV SURILVVLRQDLV�VXMHLWD jV UHJUDV GH OLFLWDomR�� &RP UHODomR D HVWH ~OWLPR FDVR� D /HL GH5HVSRQVDELOLGDGH )LVFDO� WRUQDQGR LQyFXDV DV WHQWDWLYDV DQWHULRUHV GH IXJLUD HVVH OLPLWH� HVWDEHOHFHX QR � �º GH VHX DUW� �� TXH�

RV YDORUHV GRV FRQWUDWRV GH WHUFHLUL]DomR GH PmR�GH�REUD TXH VHUHIHUHP j VXEVWLWXLomR GH VHUYLGRUHV H HPSUHJDGRV S~EOLFRV VHUmRFRQWDELOL]DGRV FRPR ´2XWUDV 'HVSHVDV GH 3HVVRDOµ�

2V JDVWRV FRP D WHUFHLUL]DomR Vy QmR VHUmR FRQWDELOL]DGRV QD UXEULFD´2XWUDV 'HVSHVDV GH 3HVVRDOµ� FDVR VH UHILUDP j FRQWUDWDomR GH VHUYLoRV HQmR GH SURILVVLRQDLV� R TXH SRGHUi RFRUUHU TXDQGR D RUJDQL]DomR FRQWUD�WDQWH QmR TXLVHU SUHRFXSDU�VH FRP D IRUPD SHOD TXDO R VHUYLoR p H[HFXWDGR�GHVHMDQGR� DSHQDV� YHU D WDUHID UHDOL]DGD SRU HVSHFLDOLVWDV� QR SUD]R FHUWRH FRP D TXDOLGDGH SUHWHQGLGD� 0HVPR DVVLP� HVWDUmR VXMHLWRV jV OLPLWDo}HVGD /HL GH 5HVSRQVDELOLGDGH )LVFDO TXH� HP VHX DUW� ��� GLVS}H�

&$'(512 ��

��

�� &$0326� 6LOYLD %XWWHUV GH� 2S� FLW� SS� ������

Page 74: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

$ GHVSHVD FRP VHUYLoRV GH WHUFHLURV GRV 3RGHUHV H yUJmRV� UHIHULGRVQR DUW� ��� QmR SRGHUi H[FHGHU� HP SHUFHQWXDO GD UHFHLWD FRUUHQWHOtTXLGD� D GR H[HUFtFLR DQWHULRU j HQWUDGD HP YLJRU GHVWD /HL &RPSOH�PHQWDU� DWp R WpUPLQR GR WHUFHLUR H[HUFtFLR VHJXLQWH�

4XHU SRVVD VHU HQFDUDGD RX QmR FRPR GHVSHVD GH SHVVRDO� D WHUFHLUL]DomRRIHUHFH YDQWDJHQV H GHVYDQWDJHQV� TXH GHYHP VHU FRQVLGHUDGDV SHODVRUJDQL]Do}HV S~EOLFDV TXH GHVHMDUHP GHGLFDU�VH FRP PDLRU HPSHQKR jVDWLYLGDGHV PDLV LQWLPDPHQWH UHODFLRQDGDV jV VXDV ILQDOLGDGHV�

9DQWDJHQV

x 5HGXomR GH FXVWRV �GLPLQXLomR GRV JDVWRV FRP UHFUXWDPHQWR H VHOHomR�GHVSUHRFXSDomRFRPRDEVHQWHtVPR�FRPDURWDWLYLGDGH�HQWUHRXWURVDVSHFWRV��

x JDUDQWLD GD TXDOLGDGH GR VHUYLoR SUHVWDGR �FDVR QmR VHMD PDQWLGD DTXDOLGDGH HVWDEHOHFLGD HP FRQWUDWR� D HPSUHVD FRQWUDWDGD GHYHUi VXEV�WLWXLU R SUHVWDGRU GH VHUYLoRV��

x IDFLOLGDGH HP OLYUDU�VH GR PDX SUHVWDGRU GH VHUYLoRV�x UHGXomR GRV HQFDUJRV VRFLDLV�x UHGXomR GH FXVWRV FRP FDSDFLWDomR �{QXV TXH ILFD FRP D HPSUHVD

FRQWUDWDGD��x UHGXomR GH LQYHVWLPHQWR HP WHFQRORJLD�

'HVYDQWDJHP

1mR VH SRGHU FRQWDU� PXLWDV YH]HV� FRP DPRWLYDomR H R FRPSURPHWLPHQWRGR SUHVWDGRU GH VHUYLoR� Mi TXH HOH p IXQFLRQiULR GD HPSUHVD WHUFHLUL]DGD�

e LPSRUWDQWH UHVVDOWDU TXH D WHUFHLUL]DomR H[LJH� SRU SDUWH GR FRQWUDWDQWH�PDLRU HPSHQKR QD JHVWmR GDV DWLYLGDGHV WHUFHLUL]DGDV� DWUDYpV GD IL[DomR�D SULRUL� GH PHWDV H SDGU}HV GH GHVHPSHQKR D VHUHP DOFDQoDGRV H GRFRQWUROH� D SRVWHULRUL� GD TXDOLGDGH� GD FRUUHomR H GD DGHTXDomR GRVVHUYLoRV SUHVWDGRV�

$SHVDU GDV YDQWDJHQV VHUHP DSDUHQWHPHQWH PDLRUHV TXH DV GHVYDQWDJHQV�DV RUJDQL]Do}HV S~EOLFDV LQVWDODGDV HP SHTXHQRV0XQLFtSLRV� DIDVWDGRV GRVFHQWURV PDLRUHV� QmR WHUmR� PXLWDV YH]HV� FRQGLomR GH VH YDOHU GD WHUFHLUL�]DomR� SRUTXH QmR HQFRQWUDUmR� HP VXDV LPHGLDo}HV� HQWLGDGH TXH VHLQWHUHVVH HP SUHVWDU VHUYLoRV�

&$'(512 ��

��

Page 75: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

%5$6,/� 0LQLVWpULR GD $GPLQLVWUDomR )HGHUDO H 5HIRUPD GR (VWDGR� $ QRYD3ROtWLFD GH 5HFXUVRV +XPDQRV ² 0LQLVWpULR GD $GPLQLVWUDomR (VWDWDO H5HIRUPD GR (VWDGR� %UDVtOLD� 0$5(� �����

5$026� 0DUFHOR GH 0DWRV� $QiOLVH GRV PDFURSURFHVVRV QD 6HFUHWDULD GH5HFXUVRV +XPDQRV GR 0$5(� XPD DERUGDJHP VLVWrPLFD� %UDVtOLD�(1$3� �����

&+(,%8%� =DLUR %� H /RFNH� 5LFKDUG 0� 5HIRUPD DGPLQLVWUDWLYD H UHODo}HVWUDEDOKLVWDV QR VHWRU S~EOLFR� %UDVtOLD� (1$3� �����

180%(5*� %DUEDUD� *HUrQFLD GH UHFXUVRV KXPDQRV QR VHWRU S~EOLFR�OLo}HV GD UHIRUPD HP SDtVHV GHVHQYROYLGRV� %UDVtOLD� (1$3� �����

*$(7$1,� )UDQFLVFR� &DSDFLWDomR GH UHFXUVRV KXPDQRV QR VHUYLoR S~EOLFR�SUREOHPDV H LPSDVVHV� %UDVtOLD� (1$3� ����

2&'( ² 2UJDQL]DomR GH &RRSHUDomR H 'HVHQYROYLPHQWR (FRQ{PLFR�YiULRV DXWRUHV�� )OH[LELOLGDGH QD JHVWmR GH SHVVRDO QD DGPLQLVWUDomRS~EOLFD� %UDVtOLD� (1$3� �����

%5$6,/� 0LQLVWpULR GD $GPLQLVWUDomR )HGHUDO H 5HIRUPD GR (VWDGR� 4XHV�W}HV VREUH D 5HIRUPD $GPLQLVWUDWLYD ² UHVSRVWDV D TXHVW}HV IRUPXODGDVSHOD &RPLVVmR (VSHFLDO GD &kPDUD GRV 'HSXWDGRV GHVWLQDGD D SURIHULUSDUHFHU j 3(&Qº��� ²$���� HP UHXQLmR UHDOL]DGD QRGLD � GHGH]HPEURGH ����� %UDVtOLD� 0$5(� �����

1$66812� 0DULDQQH� 'HPLVVmR SRU LQVXILFLrQFLD GH GHVHPSHQKR QDUHIRUPD JHUHQFLDO� DYDQoRV H GHVDILRV� %UDVtOLD� (1$3� �����

$558'$� .DUHQ )DUDK H *289(,$� 0DULD 7� &DUROLQD GH 6RX]D� $ UHIRUPDGD SUHYLGrQFLD H VXDV LPSOLFDo}HV QRV PXQLFtSLRV� �(PHQGD &RQV�WLWXFLRQDO Q� ������ 5LR GH -DQHLUR� ,%$0� �����

/8&(1$� (XQLFH 0DULD *RIIL 0DUTXHVLQL 2OLYHLUD HW DOOL� $GPLQLVWUDomR GH5HFXUVRV +XPDQRV� 5LR GH -DQHLUR� ,%$0� 6200$ ² %'0*� �����

&$0326� 6LOYLD %XWWHUV GH HW DOOL� 2UJDQL]DomR $GPLQLVWUDWLYD� 5LR GH-DQHLUR� ,%$0� 6200$ ² %'0*� �����

%LEOLRJUDILD

&$'(512 ��

��

Page 76: LRF - Gestão de Recursos Humanos e a FRF [Cadernos IBAM]

*21d$/9(6� 0DUFRV )OiYLR 5� 2V 6HUYLGRUHV 0XQLFLSDLV H D 5HIRUPD$GPLQLVWUDWLYD� (PHQGD &RQVWLWXFLRQDO Q� ������ 5LR GH -DQHLUR�,%$0�&-� �����

52'5,*8(6� $OFLGHV 5HGRQGR� /HL FRPSOHPHQWDU Qº ����� ² /LPLWHV GH'HVSHVDV FRP 3HVVRDO� DSOLFDomR DR 0XQLFtSLR� 5LR GH -DQHLUR�,%$0�$30&�/$0� ����� �ª HG�

672))(/� ,QiFLR� $GPLQLVWUDomR GR GHVHPSHQKR� PHWRGRORJLD JHUHQFLDOGH H[FHOrQFLD� 5LR GH -DQHLUR� 4XDOLW\PDUUN (G� $%5+�1DFLRQDO� �����

5(6(1'(� (QLR H 7DNHVKLPD� 0DULD /Xt]D� 5+ HP WHPSR UHDO� FRQFHLWRV HIHUUDPHQWDV PRGHUQDV SDUD JHVWmR GH UHFXUVRV KXPDQRV� 5LR GH -DQHLUR�4XDOLW\PDUN (G� �����

5(6(1'(� (QLR� 5HPXQHUDomR H FDUUHLUD EDVHDGDV HP FRPSHWrQFLDV HKDELOLGDGHV� 5LR GH -DQHLUR� 4XDOLW\PDUN (G� $%5+�1DFLRQDO� �����

6(&5(7$5,$ 081,&,3$/ '( $'0,1,675$d®2� $ 5HIRUPD $GPLQLV�WUDWLYD� XPD YLVmR PXQLFLSDO� 5LR GH -DQHLUR� 6XSHULQWHQGrQFLD GH'RFXPHQWDomR� �����

6&+(,1� (GJDU +� 3ODQHMDPHQWR H GHVHQYROYLPHQWR GH UHFXUVRV KXPDQRV�IDWRUHV GH HILFiFLD GDV RUJDQL]Do}HV� 5LR GH -DQHLUR� ,1&,6$� �����

6(0,1É5,2 *(67®2 '( 5(&85626 +80$126� $QDLV GR 6HPLQiULR*HVWmR GH 5HFXUVRV +XPDQRV� &XULWLED� ,0$3� �����

0$55$6� -HDQ 3LHUUH� $GPLQLVWUDomR GH 5HFXUVRV +XPDQRV� GR RSHUDFLR�QDO DR HVWUDWpJLFR� 6mR 3DXOR� )XWXUD� ����� �ª HG�

&+,$9(1$772� ,GDOEHUWR� *HVWmR GH 3HVVRDV� R QRYR SDSHO GRV UHFXUVRVKXPDQRV QDV RUJDQL]Do}HV� 5LR GH -DQHLUR� &DPSXV� �����

,%$0 ² ,QVWLWXWR %UDVLOHLUR GH $GPLQLVWUDomR 0XQLFLSDO� 0DQXDO GH 3HVVRDO�5LR GH -DQHLUR� ,%$0� �����

9(5*$5$� 6\OYLD &RQVWDQW� *HVWmR GH 3HVVRDV� 6mR 3DXOR� $WODV� �����

7(;726 '( )81'$0(17$d®2 �YiULRV DXWRUHV�� &XUVR GH 'HVHQYROYL�PHQWR /RFDO 6XVWHQWDGR� 5LR GH -DQHLUR� ,%$0�&()� �����

&$'(512 ��

��