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Lunch & LearnApplication Quality Management:
Successful Software Implementations and
Upgrades
John Miner – Operations Director
Jonathan Pearson – Presales Consultancy Manager
January 31st 2017
2
Founded 1997
500+ clients, 38 countries
Offices in UK and N America
Innovation
No 1 in Business User Testing
Worldwide partners
Technology partners
Oracle, IBM, Microsoft
Original Software
3
Focus on ERP Implementations
and upgrades
Case Study
Survey & Best Practices Overview
Solution Demonstration
Q&A
Agenda
4
Case Study: Macerich
Profile:
Macerich (NYSE: MAC) focuses on the
acquisition, leasing, management,
development and redevelopment of regional
malls throughout the United States in many of
the country’s most attractive, densely
populated markets such as California,
Arizona, Chicago, Greater New York Metro
and Washington, DC.
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To minimize the risk of business
disruption from EBS R12 upgrade
Improve collaboration
Streamline the capture of business
processes
Accelerate manual testing
Establish test automation
Their Challenges
“... the coming EBS upgrade
would surpass in scope and
scale any application
changes in the history of our
organization”
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37 interfaces to other
applications & business partners
4 integrated third-party
applications
4 custom applications
Many custom reports
Their Environment
EBS initially implemented in 2002.
Since then, the footprint has expanded
to include:
“We took the opportunity [of the
R12 project] not only to
streamline and accelerate the
R12 upgrade, but to lay the
groundwork for an improved
testing methodology with any
type of application change in the
future”
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“ Oracle’s recommendation for an R12
upgrade is to test, test and test. We knew we
had to involve the business users; the
question was how to do that in the most
efficient and effective manner,”
However, after being trained for Oracle’s
testing suite, they quickly determined it was
“too technical” for business users, even
combined with Oracle’s User Productivity Kit.
Testing is Key
“...testing would be an
unprecedented burden on the
business unless we found a
new way to tackle it”
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1. An efficient method for
communicating issues to IT without
undue burden on business users.
2. A high degree of confidence among
business users that they had been
engaged fully in the testing process.
3. A comprehensive suite of test
scripts that business users concur
reflect business processes.
Key Success Criteria
“We weren’t just testing changes.
We were capturing business
processes”
Needed…
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What do you see as the biggest
challenge to an R12 Upgrade?
34% - Customizations
17% - Stakeholder buy-in
14% - Data Migration
6% - Cost
Survey: Top Challenges
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Preparation
Collect previous implementation
and design requirements
Collect previous test plans
Establish a knowledge base
repository
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Documentation review
Capture existing system’s business
processes
Create a watertight business case
Ensure buy in from management
Evaluation
12
Planning
Process dependencies (upstream & downstream)
Create test plans
Create test cases for every business process
Plan resource requirements
Provide clear communication methods for key stakeholders
13
Check if architecture change is
required
Calculate hardware sizing
requirements
Document lessons learned in
the practice upgrade
Technical Upgrade
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Ensure all processes are used
in test cycle
Get functional user buy in
Collect proof-of-testing for audit
purposes
Business Validation
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Ensure all users are aware of
new functionality
Repurpose tests recorded by
business users to produce
documentation and videos
Ensure correct timing for
training
Adoption
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Create defensible Go/No-Go decision
Early and easy capture of issues
Fast response
Employ regression tests
Go-Live
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Eliminate risk
Meet business /project
deadlines
Reduce cost by 30%
Total Project Savings
18
Application Quality Management
Process capture & manual testing
Rapid code-free Automation
Macerich Leverage Original Software
18
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Comprehensive & Cost-Effective
Not just testing changes. Captured
and documented business
processes.
Easily reduced the testing burden on
the business users by 25% to 35%
Macerich: Benefits Achieved
“Original Software has turned out
to be among the top five best
application purchasing decisions
we’ve ever made”
J.P. Jones, CIO, Macerich
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Product Demonstrations
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• Easy to learn and use
• Immediate time-saver
• Ad-Hoc & Scripted
• QA & UAT
• Business Process Capture
• Test/audit report
• Training animations
• Feeds Automation
Manual Testing
TestDrive-Assist
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• Code-Free
• Low maintenance
• No specialist skills
• Robust Automation
Modular Test Scripts
Data Driven Testing
Validation
Decision logic
Cross Platform
Automated Testing
TestDrive – Modular
Scripts
TestDrive
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Contact us:
www.origsoft.com/contact
Visit us:
www.origsoft.com
Videos:
origsoft.com/quality-assurance-videos
Thank You
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Work Status Dashboards
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Oracle EBS Packaged Solution
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Customized Dashboards and Views
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Manage Iterative Projects
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High Level Planning
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Resource Optimisation
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How are we doing
Track Progress
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Resource views
Schedule the Work
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Program Overview