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8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 1/27
PHARMACEUTICALS
Amy ClineSrikanth AdusumilliLeslie OttAmy SteinlageSusan Stephens
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 2/27
Industry Overview
• List the commanding heights of theindustry here.
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 3/27
Industry Overview
• Area specifics:
– Asia Pac
– Northwestern
– Europe
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 4/27
Industry Overview
• Financials of benchmarks or to showproportionate statistics
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 5/27
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 6/27
CompanyOverview
• Vision/Mission:
• Next slides can be ratings for
different areas of the scorecard
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 7/27
OBJECTIVE MERTICS/(D=DRIVERS)
FINANCIALPERFORMANCE
INITIATIVES
FY1 FY2 FY3
• Maximize returns
• Profitable growth
• Leverage assetbase
• Manage operatingcosts
• ROCE
• Revenue growth
• Asset utilization rate
• Operating costs /customer
14%
6%
80%
$150
14.5%
8%
85%
$140
15%
12%
90%
$125
• Industry leadingcustomer loyalty
• Customer SatisfactionRating
80% 85% 90% • Customer loyalty
program
F
INANC
IAL
CUSTOMER
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 8/27
OBJECTIVE MERTICS/(D=DRIVERS) FINANCIALPERFORMANCE
INITIATIVES
FY1 FY2 FY3
Business Growth• Capitalize on deregulationopportunities
• Optimize tradingopportunities• Develop innovative services
Continued Public Support• Use alliances and jointventures• Ensure reliable service• Communicate/educate
customers
Optimize Core Business• Optimize asset utilization
• % revenue from deregulatedproducts/services• % trading revenue• Revenue from new services• % customers served throughalliances and joint ventures
• NPV product/service pipeline• % R&D projects meetingprotocol gates (D)• Customer/partner satisfaction(5 point scale)
• Reliability index• Communication/educationcoverage (%)
14%
6%
80%
$15020%4
2.2
14%
8%
85%
$14030%5
3.3
15%
12%
90%
$12540%5
4.4
Customer loyaltyprogram
• Industry leading customer
loyalty
• Ensure Market-driven skill• Industry leading employeesatisfaction• World Class Leadershipeffectiveness
• Customer Satisfaction
Rating
• Strategic skill coverage ratio• Hours in strategic skillstraining (D)• Employee satisfaction rating(5 point scale)
80%
3/4
85%
4/5
90%
3/5
• Customer loyalty
program
• Competencyprofiling• Performancecompensation link• Leadership trainingprogram
L
EARNI N
G
&
D
EVELO
PMENT
INTER
NAL
BUSIN
ESS
PROCES
SES
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 9/27
• Vision/Mission
•
Next slides can be ratings fordifferent areas of the scorecard
• Reference link: http://www.youtube.com/user/JNJhealth [YouTube Video channel - Showcases videoson healthcare, world health and company events]
CompanyOverview
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 10/27
OBJECTIVE MERTICS/(D=DRIVERS)
FINANCIALPERFORMANCE
INITIATIVES
FY1 FY2 FY3
• Maximize returns
• Profitable growth
• Leverage assetbase
• Manage operatingcosts
• ROCE
• Revenue growth
• Asset utilization rate
• Operating costs /customer
14%
6%
80%
$150
14.5%
8%
85%
$140
15%
12%
90%
$125
• Industry leadingcustomer loyalty
• Customer SatisfactionRating
80% 85% 90% • Customer loyalty
program
F
INAN
CIAL
CUSTO
MER
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 11/27
OBJECTIVE MERTICS/(D=DRIVERS) FINANCIALPERFORMANCE
INITIATIVES
FY1 FY2 FY3
Business Growth• Capitalize on deregulationopportunities
• Optimize tradingopportunities• Develop innovative services
Continued Public Support• Use alliances and jointventures• Ensure reliable service• Communicate/educate
customers
Optimize Core Business• Optimize asset utilization
• % revenue from deregulatedproducts/services• % trading revenue• Revenue from new services• % customers served throughalliances and joint ventures
• NPV product/service pipeline• % R&D projects meetingprotocol gates (D)• Customer/partner satisfaction(5 point scale)
• Reliability index• Communication/educationcoverage (%)
14%
6%
80%
$15020%4
2.2
14%
8%
85%
$14030%5
3.3
15%
12%
90%
$12540%5
4.4
Customer loyaltyprogram
• Industry leading customer
loyalty
• Ensure Market-driven skill• Industry leading employeesatisfaction• World Class Leadershipeffectiveness
• Customer Satisfaction
Rating
• Strategic skill coverage ratio• Hours in strategic skillstraining (D)• Employee satisfaction rating(5 point scale)
80%
3/4
85%
4/5
90%
3/5
• Customer loyalty
program
• Competencyprofiling• Performancecompensation link• Leadership trainingprogram
L
EARNI N
G
&
D
EVELO
PMENT
INTER
NAL
BUSIN
ESS
PROCES
SES
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 12/27
• Vision/Mission
•
Next slides can be ratings fordifferent areas of the scorecard
CompanyOverview
OBJECTIVE MERTICS/ FINANCIAL INITIATIVES
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 13/27
OBJECTIVE MERTICS/(D=DRIVERS)
FINANCIALPERFORMANCE
INITIATIVES
FY1 FY2 FY3
• Maximize returns
• Profitable growth
• Leverage assetbase
• Manage operatingcosts
• ROCE
• Revenue growth
• Asset utilization rate
• Operating costs /customer
14%
6%
80%
$150
14.5%
8%
85%
$140
15%
12%
90%
$125
• Industry leadingcustomer loyalty
• Customer SatisfactionRating
80% 85% 90% • Customer loyalty
program
FIN
ANCIAL
CUSTO
MER
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 14/27
OBJECTIVE MERTICS/(D=DRIVERS) FINANCIALPERFORMANCE
INITIATIVES
FY1 FY2 FY3
Business Growth• Capitalize on deregulationopportunities
• Optimize tradingopportunities• Develop innovative services
Continued Public Support• Use alliances and jointventures• Ensure reliable service• Communicate/educate
customers
Optimize Core Business• Optimize asset utilization
• % revenue from deregulatedproducts/services• % trading revenue• Revenue from new services• % customers served throughalliances and joint ventures
• NPV product/service pipeline• % R&D projects meetingprotocol gates (D)• Customer/partner satisfaction(5 point scale)
• Reliability index• Communication/educationcoverage (%)
14%
6%
80%
$15020%4
2.2
14%
8%
85%
$14030%5
3.3
15%
12%
90%
$12540%5
4.4
Customer loyaltyprogram
• Industry leading customer
loyalty
• Ensure Market-driven skill• Industry leading employeesatisfaction• World Class Leadershipeffectiveness
• Customer Satisfaction
Rating
• Strategic skill coverage ratio• Hours in strategic skillstraining (D)• Employee satisfaction rating(5 point scale)
80%
3/4
85%
4/5
90%
3/5
• Customer loyalty
program
• Competencyprofiling• Performancecompensation link• Leadership trainingprogram
L
EARNI N
G
&
D
EVELO
PMENT
INTER
NAL
BUSIN
ESS
PROCES
SES
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 15/27
• Vision/Mission
•
Next slides can be ratings fordifferent areas of the scorecard
Company
Overview
OBJECTIVE MERTICS/ FINANCIAL INITIATIVES
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 16/27
OBJECTIVE MERTICS/(D=DRIVERS)
FINANCIALPERFORMANCE
INITIATIVES
FY1 FY2 FY3
• Maximize returns
• Profitable growth
• Leverage assetbase
• Manage operatingcosts
• ROCE
• Revenue growth
• Asset utilization rate
• Operating costs /customer
14%
6%
80%
$150
14.5%
8%
85%
$140
15%
12%
90%
$125
• Industry leadingcustomer loyalty
• Customer SatisfactionRating
80% 85% 90% • Customer loyalty
program
FIN
ANCIAL
CUSTO
MER
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 17/27
OBJECTIVE MERTICS/(D=DRIVERS) FINANCIALPERFORMANCE
INITIATIVES
FY1 FY2 FY3
Business Growth• Capitalize on deregulationopportunities
• Optimize tradingopportunities• Develop innovative services
Continued Public Support• Use alliances and jointventures• Ensure reliable service• Communicate/educate
customers
Optimize Core Business• Optimize asset utilization
• % revenue from deregulatedproducts/services• % trading revenue• Revenue from new services• % customers served throughalliances and joint ventures
• NPV product/service pipeline• % R&D projects meetingprotocol gates (D)• Customer/partner satisfaction(5 point scale)
• Reliability index• Communication/educationcoverage (%)
14%
6%
80%
$15020%4
2.2
14%
8%
85%
$14030%5
3.3
15%
12%
90%
$12540%5
4.4
Customer loyaltyprogram
• Industry leading customer
loyalty
• Ensure Market-driven skill• Industry leading employeesatisfaction• World Class Leadershipeffectiveness
• Customer Satisfaction
Rating
• Strategic skill coverage ratio• Hours in strategic skillstraining (D)• Employee satisfaction rating(5 point scale)
80%
3/4
85%
4/5
90%
3/5
• Customer loyalty
program
• Competencyprofiling• Performancecompensation link• Leadership trainingprogram
L
EARNI N
G
&
D
EVELO
PMENT
INTER
NAL
BUSIN
ESS
PROCES
SES
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 18/27
• Vision/Mission
•
Next slides can be ratings fordifferent areas of the scorecard
CompanyOverview
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 19/27
Overall Comparison
• Might best be shown in chart witharrows showing progress orcheckmarks for each area or
something (if we end up giving eachcompany a “score” show overall herein chart or something.
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 20/27
OBJECTIVE MERTICS/(D=DRIVERS)
FINANCIALPERFORMANCE
INITIATIVES
FY1 FY2 FY3
• Maximize returns
• Profitable growth
• Leverage assetbase
• Manage operatingcosts
• ROCE
• Revenue growth
• Asset utilization rate
• Operating costs /customer
14%
6%
80%
$150
14.5%
8%
85%
$140
15%
12%
90%
$125
• Industry leadingcustomer loyalty
• Customer SatisfactionRating
80% 85% 90% • Customer loyalty
program
F
INAN
CIAL
CUSTO
MER
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 21/27
OBJECTIVE MERTICS/(D=DRIVERS) FINANCIALPERFORMANCE
INITIATIVES
FY1 FY2 FY3
Business Growth• Capitalize on deregulationopportunities
• Optimize tradingopportunities• Develop innovative services
Continued Public Support• Use alliances and jointventures• Ensure reliable service• Communicate/educate
customers
Optimize Core Business• Optimize asset utilization
• % revenue from deregulatedproducts/services• % trading revenue• Revenue from new services
• % customers served throughalliances and joint ventures
• NPV product/service pipeline• % R&D projects meetingprotocol gates (D)• Customer/partner satisfaction(5 point scale)
• Reliability index• Communication/educationcoverage (%)
14%
6%
80%
$15020%4
2.2
14%
8%
85%
$14030%5
3.3
15%
12%
90%
$12540%5
4.4
Customer loyaltyprogram
• Industry leading customer
loyalty
• Ensure Market-driven skill• Industry leading employeesatisfaction• World Class Leadershipeffectiveness
• Customer Satisfaction
Rating
• Strategic skill coverage ratio• Hours in strategic skillstraining (D)• Employee satisfaction rating(5 point scale)
80%
3/4
85%
4/5
90%
3/5
• Customer loyalty
program
• Competencyprofiling• Performancecompensation link• Leadership trainingprogram
L
EARNI N
G
&
D
EVELO
PMENT
INTER
NAL
BUSIN
ESS
PROCES
SES
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 22/27
Overall Comparison• Google Web Search Insights…
• Demo ‘Motion Chart’ for World and Regional Interest•
http://www.google.com/insights/search/#cat=45&q=johnson+%26+johnson%2Cmerck%2Cabbott%2Cnovartis%2Cpfizer&cmpt=q&geo=US
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 23/27
Most Admired, Innovative,Respected
• Just an Idea: Allocate 5 points if the company is in top 100, 10 pints if the companyis in top 50 and 20 points if its in top 10. Following is just an example with random
numbers. JNJ MERCK NOVARTISPFIZER ABBOTT
MOSTADMIRED
09 08 07 09 08 07 09 08 07 07 08 07 09 08 07
20 5 105 5 -
MOSTINNOVATIVE
5 - - - - -
MOSTRESPECTED
10 - 20 - - 5
Total (peryear)Cumulative
20 5 20
45
20 5 15
40
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 24/27
Best of the Best
• Can discuss of those that werebalanced, if they were also meetingtheir visions by being on the top
respected/admired/innovativecompanies for their industry.
• Can also list here the “leader of the
pack”
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 25/27
Questions?
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 26/27
Sources
• List all sources
LEARNING
&
DEVEL
OPMENT
8/8/2019 MGT721 Presentation Draft
http://slidepdf.com/reader/full/mgt721-presentation-draft 27/27
OBJECTIVE MERTICS/(D=DRIVERS)
FINANCIALPERFORMANCE
INITIATIVES
FY1 FY2 FY3
• Maximize returns
• Profitable growth
• Leverage assetbase
• Manageoperating costs
• ROCE
• Revenue growth
• Asset utilization rate
• Operating costs /customer
14%
6%
80%
$150
14.5%
8%
85%
$140
15%
12%
90%
$125
• Industry leadingcustomer loyalty
• Customer SatisfactionRating
80% 85% 90% • Customer loyalty
program
C
US TOMER
FINANCIAL