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GENERAL ORGANIZATION Doc No: HA-MOE-001

Issue: 01 Date: 06 Nov 2012Rev: 00Date:Page 2

Intentionally left blank

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MANUAL CONTENTS

PART 0 GENERAL ORGANIZATION PART 1 MANAGEMENT PART 2 MAINTENANCE PROCEDURES PART L2 LINE MAINTENANCE PROCEDURES PART 3 QUALITY SYSTEM PART 4 CONTRACTING OPERATORS PART 5 APPENDIXES (Sample of Documents)PART 6 OPERATOR’S MAINTENANCE PROCEDURES APPENDIX 1 TO PART 3

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TABLE OF CONTENTS PAGE

MANUAL CONTENTS 3

TABLE OF CONTENTS 4

0.1 DISTRIBUTION LIST-REVISION INSTRUCTIONS 5

0.1.1GENERAL 5

0.1.2 DISTRIBUTION LIST 5

0.1.3 REVISION INSTRUCTIONS 5

0.2 REVISION RECORD SHEET 6

0.3 LIST OF EFFECTIVE PAGES 7

0.4 REVISION RECEIPT 9

0.5 USED DEFINITIONS AND ABBREVIATIONS 10

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0.1 DISTRIBUTION LIST–REVISION INSTRUCTIONS

0.1.1GENERAL

All owners of this Manual as stated here under will be responsible for introducing the receivedamendments, and thus keeping their copy in an up to date condition.Quality Manager is responsible to keep update the manual in the HER network.

Any comments will be notified to the Quality Manager within the shortest time delay.

Copy No.1 is considered as the Master Copy (all original forms, names, signatures, etc.)

0.1.2 DISTRIBUTION LIST

Copy No. Holder Format

1 Part 145 AMO Manager ( MASTER COPY ) Hard Copy2 Accountable Manager Electronic via Network 3 Quality Manager Electronic via Network 4 Part M CAMO Manager Electr. via Network, Hard Copy5 HCAA Hard Copy, CD

6 Line stations CD

0.1.3 REVISION INSTRUCTIONS

The Quality Manager sends a copy of the approved by the HCAA pages to each holder of themanual accompanied by the ‘Revision Receipt’ in two copies.

The ‘Receiver’ signs and returns one copy to the ‘Sender’, after he revises the manual .

The ‘Sender’ revises the master copy after he receives all ‘Revision Receipts’.

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0.2 REVISION RECORD SHEET

REV. No REVISED PAGES INSERTIONDATE

HCAA APPROVAL INSERTEDBY

00 Initial Issue 06 Nov 2012 HCAA/Δ2/Α/00382/11-01-13

01

Part 0: 1,6,7,8. Part 1: 1, 5, 12,14, 15, 16,17,18,19,20, 21, 22,23, 24,25, 26. Part 2: 7,9,35,39.Part 5: 1,2,3,7,8,9,25,31,32,34,35,41,42,43,44,45,46.

08 Apr 2013 HCAA/Δ2/A/03839/29-04-13

02Part 0: Page 1,7,8.Part 1: Page 14, 17, 18Part 5: Page 46

18 Jun 2013 HCAA/Δ2/Α/6517/6766

03Part 0: Page 1, 7, 8.Part 1: Page 1,13,14,19,22, 23,24,25,26,27.

19 Jun 2014 HCAA/Δ2/Α/6117/17/6/14

04

Part 0 page 1,7,8Part 3 page 2, 8, 11, 23, 24Appendix 1 page 1, 33, 34, 35,36.

22/08/14 ΗCAA/Δ2/A/8196/19/8/14

05

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GENERAL ORGANIZATION

Issue: 01 Date: 06 Nov 2012Rev: 06Date: 15.10.2014Page 7

0.3 LIST OF EFFECTIVE PAGES

ISSUE: 01 / 06-11-2012 REV.: 04 date 10.08.2014 PAGE 1 of 2

PAGE REVISIO DATE PAGE REVISION DATEPART - 0 6 00 06-11-2012

1 06 15-10-2014 7 01 08-04-20132 00 06-11-2012 8 00 06-11-20123 00 06-11-2012 9 01 08-04-20134 00 06-11-2012 10 00 06-11-20125 00 06-11-2012 11 00 06-11-20126 02 18-06-2013 12 00 06-11-20127 05 25-08-2014 13 00 06-11-20128 05 25-08-2014 14 00 06-11-20129 00 06-11-2012 15 00 06-11-2012

10 00 06-11-2012 16 00 06-11-201211 00 06-11-2012 17 00 06-11-201212 00 06-11-2012 18 00 06-11-2012

= = = = = = 19 00 06-11-2012= = = = = = 20 00 06-11-2012

PART - 1 211 06 15-10-2014 22 00 06-11-20122 00 06-11-2012 23 00 06-11-20123 00 06-11-2012 24 00 06-11-20124 00 06-11-2012 25 00 06-11-20125 01 08-04-2013 26 00 06-11-20126 00 06-11-2012 27 00 06-11-20127 00 06-11-2012 28 00 06-11-20128 00 06-11-2012 29 00 06-11-20129 00 06-11-2012 30 00 06-11-2012

10 00 06-11-2012 31 00 06-11-201211 00 06-11-2012 32 00 06-11-201212 05 25-08-2014 33 00 06-11-201213 05 25-08-2014 34 00 06-11-201214 06 15-10-2014 35 01 08-04-201315 06 15-10-2014 36 00 06-11-201216 06 15-10-2014 37 00 06-11-201217 06 15-10-2014 38 00 06-11-201218 06 15-10-2014 39 01 08-04-201319 06 15-10-2014 40 00 06-11-201220 06 15-10-2014 PART - 2L21 06 15-10-2014 1 00 06-11-201222 06 15-10-2014 2 00 06-11-2012

23 06 15-10-2014 3 00 06-11-201224 06 15-10-2014 4 00 06-11-201225 06 15-10-2014 5 00 06-11-201226 06 15-10-2014 6 00 06-11-201227 06 15-10-2014 7 00 06-11-201228 06 15-10-2014 8 00 06-11-201229 06 15-10-2014 9 00 06-11-201230 06 15-10-2014 PART - 3

PART - 2 1 00 06-11-20121 00 06-11-2012 2 04 10-08-20142 00 06-11-2012 3 00 06-11-20123 00 06-11-2012 4 00 06-11-20124 00 06-11-2012 5 00 06-11-2012

5 00 06-11-2012 6 00 06-11-2012

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PAGE 2 of 2

PAGE REVISION DATE PAGE REVISION DATE7 00 06-11-2012 34 01 08-04-2013

8 04 10-08-2014 35 01 08-04-20139 00 06-11-2012 36 00 06-11-201210 00 06-11-2012 37 00 06-11-201211 04 10-08-2014 38 00 06-11-201212 00 06-11-2012 39 00 06-11-201213 00 06-11-2012 40 00 06-11-201214 00 06-11-2012 41 01 08-04-201315 00 06-11-2012 42 01 08-04-201316 00 06-11-2012 43 01 08-04-201317 00 06-11-2012 44 01 08-04-201318 00 06-11-2012 45 01 08-04-201319 00 06-11-2012 46 02 18-06-201320 00 06-11-2012 47 02 18-06-201321 00 06-11-2012

PART - 622 00 06-11-2012 1 00 06-11-201223 04 10-08-2014

2 00 06-11-201224 04 10-08-2014PART - 4 3 00 06-11-2012

1 00 06-11-2012 4 00 06-11-20122 00 06-11-2012 APPENDIX 1 to PART- 33 00 06-11-2012 1 04 10-08-20144 00 06-11-2012 2 00 06-11-2012

PART - 5 3 00 06-11-20121 02 18-06-2013 4 00 06-11-20122 01 08-04-2013 5 00 06-11-20123 02 18-06-2013 6 00 06-11-2012

4 00 06-11-2012 7 00 06-11-20125 00 06-11-2012 8 00 06-11-20126 00 06-11-2012 9 00 06-11-20127 01 08-04-2013 10 00 06-11-20128 01 08-04-2013 11 00 06-11-20129 01 08-04-2013 12 00 06-11-2012

10 00 06-11-2012 13 00 06-11-201211 00 06-11-2012 14 00 06-11-201212 00 06-11-2012 15 00 06-11-201213 00 06-11-2012 16 00 06-11-201214 00 06-11-2012 17 00 06-11-201215 00 06-11-2012 18 00 06-11-201216 00 06-11-2012 19 00 06-11-2012

17 00 06-11-2012 20 00 06-11-201218 00 06-11-2012 21 00 06-11-201219 00 06-11-2012 22 00 06-11-201220 00 06-11-2012 23 00 06-11-201221 05 25-08-2014 24 00 06-11-201222 00 06-11-2012 25 00 06-11-201223 00 06-11-2012 26 00 06-11-201224 00 06-11-2012 27 00 06-11-201225 01 08-04-2013 28 00 06-11-201226 00 06-11-2012 29 00 06-11-201227 00 06-11-2012 30 00 06-11-201228 00 06-11-2012 31 00 06-11-201229 00 06-11-2012 32 00 06-11-201230 00 06-11-2012 33 04 10-08-201431 01 08-04-2013 34 04 10-08-201432 01 08-04-2013 35 04 10-08-201433 00 06-11-2012 36 04 10-08-2014

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0.5 USED DEFINITIONS AND ABBREVIATIONS

ContinuingAirworthiness

All of the processes ensuring that, at any time in its operating life, the aircraft complieswith the airworthiness requirements in force and is in condition for safe operation.

Organization: A natural person, a legal person or part of a legal person.

AccountableManager:

Manager who has corporate authority for ensuring that all continuing airworthinessmanagement activities and all operations of the operator can be financed and carried out in accordance with Part-M and to standard required.

AirworthinessReview Staff:

Person(s) to carry out airworthiness reviews and issue airworthiness reviewcertificates or recommendations.

Inspection: Examination of an A/C or A/C component to establish conformity with the approved standard.

Basemaintenance:

All maintenance that is not line maintenance, performed at the maintenance base,including inspections and defects rectification.

LineMaintenance:

Pre-flight inspections, Service checks, Phase inspections and defect rectification asdetailed in the Maintenance Program.

Line station: Place where line maintenance occurs.

Maintenance: Any one, or a combination of overhaul, repair, inspection, replacement, modificationor defect rectification of an A/C or A/C component, with the exception of pre -flight inspection.

Pre-flightInspection:

The inspection carried out before flight to ensure that the aircraft is fit for the intended flight.

Component: Any engine, propeller, part or appliance

ARC: Airworthiness Review Certificate

ATL: Airplane Technical Log

AFM: Airplane Flight Manual

AOC: Air Operator Certificate

AD: Airworthiness Directive

CAMO: Continuing Airworthiness Management Organization

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0.5 USED DEFINITIONS AND ABBREVIATIONS (cont)

HA Hermes Airlines

CAME: Continuing Airworthiness Management Exposition

C of A: Certificate of Airworthiness

CRS: Certificate of Release to Service

CSN: Cycles Since New

CDL: Configuration Deviation List

DOA: Design Organization Approval

EASA: European Aviation Agency

FOD: Flight Operations Department

FAA: Federal Aviation Administration

HCAA: Hellenic Civil Aviation Authority

LEP: List of Effective Pages

MEL: Minimum Equipment List

MMEL: Master Minimum Equipment List

MH: Man Hours

MP: Maintenance Program

MO: Maintenance Organization

NAA: National Aviation Authority

Ops: Operations

PHI: Phase Inspection

SB: Service Bulletin

SC: Service Check

SI: Special Inspection

TSN: Time Since New

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MANAGEMENT Doc No: HA-MOE-001


PART-1 MANAGEMENT


TABLE OF CONTENTS 1

1.1 CORPORATE COMMITMENT BY THE ACCOUNTABLE MANAGER 3

1.2 SAFETY AND QUALITY POLICY 4

1.3 MANAGEMENT PERSONNEL 5

1.3.1 DEPUTIES 5

1.4 DUTIES AND RESPONSIBILITIES OF THE MANAGEMENT PERSONNEL 6

1.4.1 DUTIES AND RESPONSIBILITIES OF THE ACCOUNTABLE MANAGER 6

1.4.2 GENERAL 61.4.3 DUTIES AND RESPONSIBILITIES OF THE QUALITY MANAGER 7

1.4.4 DUTIES AND RESPONSIBILITIES OF THE PART 145 AMO MANAGER 9

1.5 MANAGEMENT ORGANIZATION CHART 10

1.6 LIST OF CERTIFYING STAFF AND B1 AND B2 SUPPORT STAFF 11

1.7 MANPOWER RESOURCES 12

1.8 GENERAL DESCRIPTION OF FACILITIES 14

1.8.1 GENERAL (PLANT VIEW OF FACILITIES – MAIN OFFICES) 14

1.8.2 PART 145 AMO OFFICE (PLANT VIEW) 16

1.8.2.1 ATHENS MAIN OFFICE 161.8.2.2 ATHENS MAIN STORAGE 17

1.8.2.3 HERAKLION OFFICE 181.8.2.4 HERAKLION MAIN STORE 191.8.2.5 DJIBOUTI OFFICE AND STORES 201.8.2.6 CHISINAU OFFICE 211.8.2.7 CHISINAU STORES 22

1.8.3 TEMPORARY LINE STATION 23

1.8.3.1 GENERAL 23

1.8.3.2 TEMPORARY LINE STATION PROCEDURES 23

1.8.4 STORES 24

1.8.4.1 GENERAL 24

1.8.5 PART 145 AMO LIBRARY 24

1.9 ORGANIZATION’S INTENDED SCOPE OF WORK 25

1.9.1 LINE MAINTENANCE 25

1.9.2 COMPONENTS MAINTENANCE 26

1.10 NOTIFICATION PROCEDURE TO THE HCAA REGARDING CHANGES TO THE 27

ORGANIZATION’S ACTIVITIES/ APPROVAL/ LOCATION/ PERSONNEL

1.11 EXPOSITION AMENDMENT PROCEDURE 28

APPENDIX A (LIST OF CERTIFYING STAFF) 29

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1.1 CORPORATE COMMITMENT BY THE ACCOUNTABLE MANAGER

Ref: PART 145.A.30(a)/ 145.A.70(a)/ 145.A.90 – AMC 145.A.30(a)/ 145.A.70(a)

Part- 145 MAINTENANCE ORGANISATION EXPOSITION.

This exposition and any associated referenced manuals define the organisation and procedures uponwhich the HCAA Part-145 approval is based as required by 145.A.70.

These procedures are approved by the undersigned and should be complied with, at all time and whenwork orders are being progressed under the terms of the Part-145 approval.

It is accepted that these procedures do not override the necessity of complying with any new or amendedregulation published by the HCAA from time to time where these new or amended regulations are inconflict with these procedures.

It is understood that the HCAA will approve this organisation whilst the HCAA is satisfied that the procedures are being followed and work standards maintained. It is further understood that the HCAAreserves the right to suspend, limit or revoke the approval of the organisation if the HCAA has evidencethat procedures are not followed or standards not upheld.

For and on behalf of Hermes Airlines

Date: 06 Nov 2012

Signed:

Antoine Ferretti

Accountable Manager

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1.2 SAFETY AND QUALITY POLICY

Ref: PART 145.A.30(a)/ 145.A.65(a)/ 145.A.70(a) – AMC 145.A.65(a)

It is a fundamental goal of Hermes Airlines and its employees both to provide a high level of service andsatisfaction to its customer, and to ensure safe maintenance practices and airworthy aircraft. It is our policy constantly to review and, wherever possible, improve our maintenance procedures, the quality andeffectiveness of the services we provide. To this end we have established a Quality System, which, as aminimum, is designed to meet the requirement of Part 145.

We take note of the quality and safety requirements of our customer and the HCAA and standards of service and performance they expect. In addition, we identify, where appropriate, characteristics or our services, which can be observed, measured or evaluated, and put in place controls, which allow us tomeasure performance against our objectives. The achievement and maintenance of these standards isdeemed to be the responsibility of every employee.

The Quality Manager has the full authority for the implementation of the policy across Hermes Airlineswithout being affected or influenced by pressure from any individual or group whose activities he isrequired to evaluate. He is responsible for measuring and monitoring quality performance, identifyingquality and problems and instigates the necessary corrective and preventive actions. He is also responsiblefor maintaining effective quality procedures and provision of objective evidence of the quality performance within Hermes Airlines . In these duties he directly reports to the Accountable Manager. TheQuality Management recognizes the need for all personnel to cooperate with the Quality Auditors.

In addition to the responsibilities vested in the Quality System. All employees of Hermes Airlines areresponsible for achieving and maintaining service quality and safety standards, and no deviation from thestandards laid down in this manual is permissible without the written authority of the Quality Manager.

The organization is committed to:

Recognize safety as a prime consideration at all times Apply human factors principles Encourage personnel to report maintenance related errors/incidents Recognize that compliance with procedures, quality standards, safety standards and regulations

is the duty of all personnel Recognize the need for all personnel to cooperate with the quality auditors

Controlled copies of this manual are held by the staffs that are responsible for ensuring that any personnelunder their control are provided with the appropriate level of quality information. All employees of

Hermes Airlines will be conversant with the objectives of Part 145 and this Quality System.

Only by providing the standard of quality and service demanded by our customer and constantly strivingto maintain and improve the standard, can the organization continue to be a respected provider of services.

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1.3 MANAGEMENT PERSONNEL

Ref: PART 145.A.30(a)(b)/ 145.A.65(a)/ 145.A.70(a) – AMC 145.A.30(b)/ 145.A.65(a)

NAME POSITION

Accountable Manager Antoine FerrettiQuality Manager Kostas MarousisMaintenance Manager George Vacondios

1.3.1 DEPUTIES

In case, of the absence of a Manager from his post for a prolong up to 30 days period of time that willcause serious interruption to the function of the organization, the post holder will be deputized by another responsible person who will take up his duties for the given period.

a) In the absence of the Accountable Manager, the Maintenance post holder takes up his dutiesand responsibilities.

b) In the absence of the Quality Manager, the Maintenance post holder takes up his duties andresponsibilities.

c) In the absence of the Maintenance Manager, the Quality Manager takes up his duties andresponsibilities.

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1.4 DUTIES AND RESPONSIBILITIES OF THE MANAGEMENT PERSONNEL Ref: PART 145.A.30(a)(b)(c)/ 145.A.65(a)(c)/ 145.A.70(a)/ 145.A.90(a) – AMC 145.A.30(a)(b)(c)/ 145.A.45(d)/ 145.A.65(a)(c)

1.4.1 ACCOUNTABLE MANAGER

RESPONSIBILITIES :

1. The Accountable Manager is responsible for ensuring that maintenance carried out by theapproved organisation meets the standards required by the EASA.

2. He/she is responsible for ensuring that the necessary finance, manpower resources and facilities areavailable to enable the company to perform the maintenance to which it is committed for contractedoperators, and any additional work which may be undertaken.

3. He/she is responsible for ensuring that any charges are paid, as prescribed by EASA or HCAA inrespect of Part 145 approval.

4. He/she is responsible for establishing and promoting the safety and quality policy specified in Part145.A.65 (a)

5. He/she is responsible for nominating the senior person for monitoring of the quality system.6. He/she is responsible for ensuring the competence of all personnel including management personnel

has been assessed.

DUTIES:

1. Administer and control all groups within the Company.2. Arrange and manage the planning, scheduling, provisioning, equipment and staffing, to ensure the

implementation of any agreed program at the required time3. In conjunction with the Quality Manager where necessary, directly with the Competent Authority and

the Company’s schedule of Approval on all matters affecting Airworthiness.4. Action and deficiencies in materials, equipment or staffing as they occur to ensure fulfilment of the program. Where deficiencies may affect the program, give adequate warning so that the remedial stepscan be taken, or the program changed, with minimum disruption.

5. Approve budget recommendations, purchase and disposal sanctions, and any relevant cost/revenuedocumentation.

6. Control the Company’s budgeted costs and revenue.7. Manage the Company in such a manner as to maintain the highest possible technical standards and

efficiency.8. Maintain an Approved Maintenance Organization per Part 145 to keep the aircraft fleet in an

airworthy condition.9. Maintain and control a Planning Section to ensure the most efficient and economical accomplishment

of all work to be undertaken.10. Maintain and control Stores to ensure that all aircraft and all materials required under responsibilities

detailed in paragraph 5 to 9 above are available, and that stock balances are kept at the mosteconomical levels.

11. Maintain a Quality Department, which will embrace standards, quality assurance, technical liaisonand inspection and take the steps necessary to achieve the highest possible standards required by Hermes Airlines and the relevant Competent Authorities.

12. Implement Company policy and procedures, in conjunction with the Quality Manager.13. Ensure that all members of the staff receive appropriate training to deal efficiently with the various

aircraft equipment handled by the Company.14. Negotiate the lease and rental of the Hermes Airlines premises and accommodation.

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1.4.2 GENERAL

1.4.3 PART-145 QUALITY MANAGER

The Quality Manager is a senior member of the organization’s maintenance management staff, whosecredentials (experience, ability, technical knowledge and qualifications) shall be such that he can beaccepted by the HCAA as appropriate incumbent for this position; he is appointed by the AccountableManager.

The Quality Manager shall accept delegated responsibilities from the Accountable Manager while he shallhave direct access and shall report to him on all Part 145 related matters. His primary duty shall be toensure:

The establishment of an independent quality assurance system, to monitor the continuouscompliance with as well as the adequacy of the maintenance procedures, to ensure that the QualityDepartment, Part 145 AMO personnel are following good practices and habits and that theorganization is always in capacity to properly carry out the intended maintenance operations, bymeans of appropriately certified and airworthy released aircraft/aircraft components, as specified inPart 145.

The implementation of a quality assurance audit plan, by which:

1. The state of conformance against all Part 145 requirements and all organization’s maintenance procedures (contained in this exposition) shall be assessed at scheduled calendar intervals,regarding each aircraft, aircraft type, etc that is maintained, while the performance level of eachmaintenance activity operated shall be evaluated.2. The management staff and, ultimately, the Accountable Manager are urgently notified (throughthe information feedback element of the program) and are promptly activated (by the suggestionsincluded) on any non-conformance, resulting from the audits conducted to ensure the necessarycorrective actions.

The coordination with the HCAA on all matters related to the continuing implementation of the Part145 requirements and (in collaboration with the organization’s management staff) the identificationof any potentially required amendments to this exposition, including the relevant manuals and

procedures. The achievement of the organization’s quality standards by:

1. Continuously monitoring the maintenance while in process, as well as reviewing thecompleted corresponding work packages, to evaluate the contents of the rectification appliedagainst each recorded defect (especially the recurring defects).

Hermes Airlines Quality & AMO Manager Qualifications/ Trainings Trainings

Initial RecQualifications Experience Yes No

Practical Experience in Aviation5 Y (Quality

Manager) & 7 Y(AMO Manager)

- -

Part M & Part 145 training (EASA Legislation) - √ √

Relevant engineering degree (Part 66) or equivalent - √ -

Basic familiarization organization manuals - √ - A320-A321 Type Familiarization - √ -

B737-500 Type Familiarization - √ -Fuel Tank Safety - √ √Human Factors - √ √

E.W.I.S.- √ √

CAME & Companies Procedures - √ √Quality System - √ √

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1.4.3 PART-145 QUALITY MANAGER (cont)

2. Frequently checking, to determine the completeness and currency of the requiredairworthiness data used by Part 145 AMO.

3. He should establish regular meetings with the Accountable Manager to appraise theeffectiveness of the quality system

The Quality Manager shall also be held responsible for ensuring:

The operator is provided with a copy of all issued CRS, along with a copy of the approved dataused for repairs and/or modifications incorporated (if such work has been carried out) as specified inPart 145.

The prompt notification of the HCAA, whenever an unsatisfactory condition, creating serioushazard upon the aircraft maintained, is identified (either in flight or during maintenance), asspecified in Part 145.

The thorough evaluation (for adequacy of justification) of any potential application to the HCAA,regarding concessions related to equivalent safety cases, as specified in Part 145

The retaining of a register for all quality audits completed, while raising reports to assess the non-conformances found, as well as requesting corrective action from the audited Manager (whenrequired).

The retaining of a register for all technical personnel including technical training data. The establishment of a quality assurance program to monitor and control the applicable test and/or

calibration intervals of the affected measuring equipment/tools, as well as the aspects of their serviceability and records updating, as specified in Part 145.

The close monitoring and control of all the contracted maintenance operations carried out to supportorganizations other than Part 145 AMO (e.g. operators) for satisfactory compliance with the termsof the relevant agreement.

The exercise of compliance monitoring by the quality auditors through:

1. The frequent review of the technical library and the approved data registers, required to supportthe maintenance tasks carried out, for completeness, as well as for their prompt updating,availability and internal distribution to all personnel who need access to such data, when performing their duties, as specified in Part 145.45(a)/(c).

2. Preparing the required documentation for the issuance/renewal of C of A, special flight permits,major repair/modification approvals, etc.

In addition to the above, the Quality Manger shall:

Directly contact the Accountable Manager in the event a reported non-conformance is not being properly attended by the Manager involved or his subordinate persons.

Provide assessments on the existing or expected training needs and recommend accordingly to theManagers involved. Define the specific disciplines to be followed for hiring maintenance services that shall be provided

locally and offered by technical personnel employed in other Part 145 AMO, when such peculiar needs may emerge.

Liaise with the HCAA on issues concerning matters of airworthiness as well as on issues concerningsubmission of the MOE and any associated amendments.

Be responsible for issue /renewal/cancellation of certifying staff authorizations (possible to delegatetasks).

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1.4.4 PART 145 AMO MANAGER

RESPONSIBILITIES:

1. Propose necessary policies and procedures in order to ensure the smooth running and development of maintenance activities.

2. Accept responsibilities under Part 145 for the organization and administration of the Hermes AirlinesPart 145 AMO.

3. Accept responsibility for the implementation and control of all Health and Safety related matterswithin Part 145 AMO.

4. Ensure that maintenance facilities are maintained in a serviceable and safe condition, and that a highstandard of cleanliness prevails.

5. Ensure that the Hermes Airlines Part 145 AMO procedures and policies are carried out includingdefects rectification according to Part 145 instructions.

6. Liaison with the Quality Manager, on a day-to-day basis, advising of any impending problems, whichcould adversely affect maintenance activities.

DUTIES

1. Ensure that staffing is kept at an optimum level that tooling and equipment are available for all tasksto be performed and are maintained in a serviceable condition.

2. Implement overall aircraft maintenance policies, undertakes projects and feasibility studies asrequested.

3. Carry out appraisal of Part 145 AMO staff in accordance with the policies, and undertake anynecessary disciplinary action in accordance with the Hermes Airlines personnel policy.

4. Maintain an awareness of developments within the industry, and liaises with externalorganizations/companies in respect of aircraft maintenance activities relevant to the Part 145 AMO.

5. Ensure proper completion of all maintenance documents.6. Ensure the operator’s approved maintenance program implementation.7. Ensure that all staff receives familiarization training on Company Procedures relevant to their

allocated tasks and keeps records of personnel training.8. Maintain technical awareness of all line operating aircraft. Retain a record of all technical delays and

ensure that such delays are given a satisfactory action.9. Cooperates with the Quality Manager on common items concerning maintenance activities.10. Maintains a good staff/management relationships at all times11. Preparation of maintenance procedures and subsequent revisions, as originated from approved

sources.12. Issues appropriate Work Orders and other relative maintenance documents.13. Keeps records of special tools requiring calibration?

The Part 145 AMO Manager, when absent shall be short-term deputized by the engineer on duty.

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1.5 MANAGEMENT ORGANIZATION CHART

Ref: PART 145.A.30(b)(c)/ 145.A.70(a) – AMC 145.A.30(b)

Part 145 Approved Maintenance Organization

Quality Manager

Part-145 Manager

Quality Auditors

Certifying Staff

Stores

Accountable Manager

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1.6 LIST OF CERTIFYING STAFF

Ref: PART 145.A.30(g)/ 145.A.35(j)/ 145.A.70(a) – AMC 145.A.35(j)

Certifying staff for Hermes Airlines hold the EASA Part 66 License, with the appropriate type ratings andmeet the appropriate qualifications for being granted a company authorization for issuing a Release toService Certificate. Qualifications and Procedures for their Authorization are mentioned in § 3.4 .

Copies of the List are submitted to the Part 145 AMO Manager.

For any significant change to Certifying Staff, HCAA must be notified. The Quality Manager isresponsible to issue, control and update, the ‘Certifying Staff List’, which contains all the necessary dataof the authorised technical staff.

The list must be appended and visible to all Certifying Staff and must contain name, stamp, Date of issue.

It is intended that the Quality Manager is satisfied that all Part -145 requirements are compiled whenreviewing the list for a specific authorisation issue or removal.

Sample list of certifying staff is held in Appendix A in Part 1 Management, Page 23.

‘All Inspections’ means the Cert. Staff person is authorised to perform all ratings for which Hermes Airlines has been approved.

The Quality Manager is responsible to check the validity of the authorisations issued against the validity

of the individual licenses, in accordance with the current regulations.

The “Certifying Staff List” will be up-dated as appropriately and be available at any moment for HCAAinspection

A Certifying Staff performs a double check when a Critical Task is performed. It is intended that thesecond Certifying Staff, has not participate in the specific task performed .

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1.7 MANPOWER RESOURCES

Ref: PART 145.A.30(d)/ 145.A.70(a) – AMC 145.A.30(d)

The company employs sufficient technical, administrative and support personnel to satisfy therequirements of Part 145.A.30 (d)

The management structure is detailed in Section 1.3 with their terms of reference defined in section 1.4.

The maintenance man-hour plan should take into account any maintenance carried out on aircraft/aircraftcomponents from outside the Member State and should also take into account all work carried out outsidethe scope of the Part 145 approval.

Contract staff, being part time or full time should be made aware that when working for Hermes Airlinesthey are subjected to compliance with the organization’s procedures specified in the maintenance

organization exposition relevant to their duties.

The maintenance man-hour plan should relate to the anticipated maintenance workload except that whenthe organization cannot predict such workload, due to the short-term nature of its contracts, then such plan should be based upon the minimum maintenance workload needed for commercial viability.Maintenance workload includes all necessary work such as, but not limited to, planning, maintenancerecord checks, production of worksheets/cards in paper or electronic form, accomplishment of maintenance, inspection and the completion of maintenance records.

The quality monitoring compliance function man-hours should be sufficient to meet the requirement of Part 145, which means taking into account AMC 145.A.65(c). Where quality-monitoring staff performsother functions, the time allocated to such functions needs to be taken into account in determining quality

monitoring staff numbers.The maintenance man-hour plan should be reviewed at least every 3 months and updated when necessary.

Significant deviation from the maintenance man-hour plan should be reported through the DepartmentalManager to the Quality Manager and the Accountable Manager for review. Significant deviation meansmore than a 25% shortfall in available man-hours during a calendar month for any one of the functionsspecified in Part 145.

TITLE NUMBER % OF FULL TIME

Quality Monitoring 1 40

Maintenance Management 1 40

Certifying Staff Number of CRS Staff in form HA-145.26

(out of MOE)100

Hermes Airlines will ensure that all persons involved in the aircraft maintenance are adequately instructedin the maintenance methods to be used, company procedures and human factors issues. The Part 145AMO Manager is responsible for ensuring that the staff receives the necessary training. The Part 145AMO Manager submits the training needs to the Quality Manager. All technical training is administered by the Quality Manager. Refer to Hermes Airlines Training Plan (Form HA-145.28).

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YEARLY MANPOWER RESOURCES PLANNING FOR PART 145

Work Description Sourses of Manhours Required (yearly) Manag.

Person. Staff

QA Staff

persons hours days weeks a/cBASE Maintenance CONTRACTED

Man-Hours required Yearly

ATHENS

Management 1 2 3 48 288

T/S - Rectification 1 2 7 52 728

Daily Checks 1 2 7 52 1 728

Weekly Checks 2 3 52 1 312

Out Station Tasks 1 4 52 208

Planning 1 1 7 52 364

Daily A/C Handling 1 2 4 52 1 416

Updating of Library 1 1 2 48 96

Control of TLS 1 1 7 52 364

Components Movement 1 1 7 52 364

3 x 3days x 8 h x 6 times 432

Quality Monitoring 1 x 2 hr/weekly x 48 Weeks 96

Training 3 10 6 180

HER AK LION






Planning 1 1 7 52 364





A / RC checks 3 x 3days x 8 h x 6 times 432

Quality Monitoring 1 x 2 hr/weekly x 48 Weeks 96

Training 3 10 6 180

DJIBOUTI






Planning 1 1 7 52 364






Quality Monitoring 1 x 2 hr/weekly x 48 Weeks 96 Training 3 10 6 180

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CHISINAU






Planning 1 1 7 52 364






Quality Monitoring 1 x 2 hr/weekly x 48 Weeks 96 Training 3 10 6 180

TOTAL: 1152 16768 384

MANPOWER RESOURCES ANALYSIS

Available CRS Staff Manpower: 11X 8 X 5 X 48 21120Required Manpower: 16768Balance: 17280-12576 4352

1.8 DESCRIPTION OF FACILITIES

Ref: PART 145.A.25(a)(b)(c)(d)/ 145.A.70(a)/ 145.A.75(c)(d) – AMC 145.A.25(a)(b)(d)

1.8.1 General (Plant View of Facilities–Main Offices)

A. The basic maintenance facilities of Hermes Airlines are located in the AIA Building 18 ground floor,Room 302 for the Line Maintenance office and stores.Communication:Telephone number: 0030 210 3538181

Fax number: 0030 210 3538181E-mail [email protected] Line Maintenance is carried out in the:

Athens International Airport, Athens GreeceSpecific locations are assigned by the airport authorities on an ‘ad hoc’ basis when line maintenance is to be performed.

B. Maintenance facilities of Hermes Airlines are also located in the N. Kazantzakis Airport of HeraklionCrete, Main Building First floor for the Line Maintenance office.Stores are located at Archmidous 4 str, Alikarnassos of Heraklion.Communication:Telephone number: 2810301877Fax number: 2810301877E-mail: [email protected] Line Maintenance is carried out in the:

N. Kazantzakis Airport of Heraklion Crete GreeceSpecific locations are assigned by the airport authorities on an ‘ad hoc’ basis when line maintenance is to be performed.

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C. Maintenance facilities of Hermes Airlines are also located in the Djibouti Airport of Djibouti, Africa,for the Line Maintenance office.Stores are located at Djibouti Airport of Djibouti, Africa.Communication:Telephone number: 00253 7709 5160Fax number: TBDE-mail: [email protected] Line Maintenance is carried out in the:

Djibouti Airport of Djibouti AfricaSpecific locations are assigned by the airport authorities on an ‘ad hoc’ basis when line maintenance is to be performed.

D. Maintenance facilities of Hermes Airlines are also located in the Chisinau Airport of Moldova at Air Moldova Maintenance Building 4th floor for the Line Maintenance office.Stores are located at Chisinau Airport of Moldova at Air Moldova Maintenance Building 2nd floor Communication:Telephone number: 00373 2252 5490Fax number: TBDE-mail: [email protected] Line Maintenance is carried out in the:

Chisinau Airport of MoldovaSpecific locations are assigned by the airport authorities on an ‘ad hoc’ basis when line maintenance is to be performed.

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1.8 DESCRIPTION OF FACILITIES (cont)

1.8.2 Part 145 AMO Offices (Plan View)

1.8.2.1 Athens Main Office (AIA Building 18 ground floor, Room 302)

3.60m

FRIDGE

OFFICEDESKAND

STUDYAREA

DOCUMENTSLIBRARY SPA

RECABI-NET

OUTGOING

INSPECTION

INCOMING

INSPECTION

3.15m

STORES AREA

MAIN ENTRANCE

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1.8.2.2 145 AMO Storage (Plan View)

In Athens Airport in Main Building (AIA Building 18 ground floor, Room 302) there is Hermes Airlines Line maintenance main storage.

3.60m

SPARES 320/321

SPARES 737-500

WHEELSAREA

UNSERVICEABLEPARTS

CALIBRATEDTOOLS

SPECIALTOOLS

QUARANTINESTORES

WHEELSAREA

LUBRICANTSCHEMICALS

3.15m

OFFICE AREA

MAIN ENTRANCE

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1.8.2.3 Heraklion Main Office plan view (Main Building first floor)

3.87m

OFFICEDESKAND

STUDYAREA

DOCUMENTSLIBRARY

2.75m

MAIN ENTRANCE

OFFICEDESKAND

STUDYAREA

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1.8.2.4 Heraklion stores plan view (Archmidous 4 str, Alikarnassos of Heraklion.)

3.90m

10.35m

MAIN ENTRANCE

FRIDGE

WHEELSAREA

WHEELS

AREA

SPARES

UNSERVICEABLEPARTS

CALIBRATEDTOOLS

DESK

SCRAP

QUARANTINESTORES

SPECIAL TOOLS

LUBRICANTS

INCOMINGINSP OUTGOING

PARTS

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1.8.2.5 Djibouti office and stores plan view

STORES AREA #1 STORES AREA #2

5.45m

MAIN ENTRANCE

FRIDGE

WHEELS AREA

UNSERVICEAB

LEPARTS

CALIBRATED

TOOLSand

LUBRICANTS

SPECIALTOOLS

QUARANTINESTORES

MAIN WORK DESK INCOMINGINSP

OUTGOINGPART

S

SERVICEABLEPARTS

LIBRARY

2.30m

1.80m 1.80m

STORE #1ENTRANCE

STORE #2ENTRANCE

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1.8.2.6 Chisinau Main Office plan view (Air Moldova Building fourth floor)

2.60m

4.35m

MAIN ENTRANCE

Desk # 2

Libr a

r y

Desk # 1

S

of a

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1.8.2.7 Chisinau Stores plan view (Air Moldova Building second floor)

10.87m

Note : Chemicals and lubricants as well as Main and Nose Wheels are located in separatedAir Moldova stores labelled As “HERMES PROPERTY”

ToolsSelves

QuarantineStore

7.25m

MAIN ENTRANCE

PartsSelves

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1.8.3 Temporary Line Station

1.8.3.1 General

If required by operator’s program, the organization may arrange for temporary line maintenance at anysuitable location, provided that the following conditions are met:

Duration max 30 days.

staffed by regular CRS staff I.A.W. MOE Chapter 1.6

in all other aspects the normal procedures iaw MOE Chapter 2 shall be applied

1.8.3.2 Temporary Line Station Procedures

Pos: Action: Responsible: Reference

1

Arrange for facilities to be used with regards to:- Suitability for the planned work - Sufficient office accommodation- Working environment- Storage facilities- Storage containers, clearly market to ensure store Integrity and

separation of serviceable and unserviceable material- Relevant tools and equipment- Fax, phone and internet access- Office supplies

Part 145

AMO

Manager

145.A.25

2Before the first day of operation, Quality Audit of the temporary LineStation will be performed by Hermes Airlines Quality Department.

Quality

Manager MOE

3 After completion of the Audit and before start of operation, HCAAwill be notified in writing by the Hermes Airlines Quality Department.

Quality

Manager MOE

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1.8.4 STORES

1.8.4.1 General

The Main Stores of AIA station are located at the Building 18 ground floor, Room 302They are separated into units, which contain Bonded and Quarantine Stores, receipt and dispatch sections.

Bonded and Quarantine Stores

The Bonded and Quarantine Stores provide secure areas in which are stored all routable and consumablecomponents as well as some general items. The Part 145 Quality Manager, Part 145 AMO Manager or Certified Staff has access to these Stores. Any other person requires escort to visit these areas.Unserviceable components, which are to be sent for repair, overhaul, modification or scrap, are held inthe Quarantine Store, which is maintained separately, until required for dispatch.U/S components shall label with HA-145.02 Unserviceable Tag to be used.

Tool Store

The Tool Store provides secure storage for tools and ground support equipment required for the serviceand maintenance of the aircraft. All tools and ground equipment are recorded. The Tool Store contains aQuarantine part for storing unserviceable tools which is the same used for the A/C components, until theyare sent for repair or until they are disposed off.

Unsalvageable Components Store

The Unsalvageable Store provides temporary storage for components, which have been deemed as beyond repair, until such time as they are finally disposed off.

1.8.5 PART 145 AMO LIBRARIESLocation

The Library is located within the Part 145 AMO offices.

Capabilities

The Library stores and controls technical information for reference and maintenance purposes.

Copies of all Maintenance Manuals, Service Bulletins, Airworthiness Directives and Repair Manuals for the aircraft and associated equipment are included.

The Library maintains all manuals, both stored and issued in an up to date state of amendment.

The Quality Manager keeps the up-dated effective publications lists.

Certain manuals may be presented in microfilm form and /or electronic format

Readers, Printers or Computers to retrieve technical information will be located at the Part 145 AMOOffices.

Controlled manuals are also available “on line” and the Operator provides this facility.

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1.9 ORGANIZATION’S INTENDED SCOPE OF WORK

Ref: PART 145.A.10/ 145.A.20/ 145.A.42(c)/ 145.A.70(a)/ 145.A.75(a)(b)(c)(d)(e)/ 145.A.80 – AMC 145.A.10(a)(b)(c)/ 145.A.20/ 145.A.801.9.1 LINE MAINTENANCELine Maintenance tasks available in accordance with current Approved Maintenance Programs for aircrafttypes mentioned in the below tables:

A. Athens Airport Part 145 station:

Rating TCHolder

A/CModel

Limitation Maintenance Level Base Line

A1 AIRBUS A320-211A321-111

Airbus A320/A321(CFM56)

Daily / Weekly /Troubleshooting / DefectRectifications /

Special Inspections / EASAForm One for robbery purposes.

x

A1 AIRBUS A320-211A321-111


Scheduled Maintenance upto RC & HC check,including RC& HC Checks.

x

A1 TheBOEINGCOMPANY

B737-500 Boeing 737-500(CFM56)

Daily / Weekly /Troubleshooting / DefectRectifications /Special Inspections / EASAForm One for robbery purposes.

x

A1 TheBOEINGCOMPANY

B737-500 Boeing 737-500(CFM56)

Scheduled Maintenance upto A check, including AChecks.

x

B. Heraklion and Djibouti Airport Part 145 station:

Rating TCHolder

A/CModel

Limitation Maintenance Level Base Line

A1 AIRBUS A321-211A321-111



x

A1 AIRBUS A321-211A321-111



x

A1 TheBOEINGCOMPANY

B737-500 Boeing 737-500(CFM56)

Daily / Weekly /Troubleshooting / DefectRectifications /Special Inspections / EASAForm One for robbery

purposes.

x

A1 TheBOEINGCOMPANY

B737-500 Boeing 737-500(CFM56)

Scheduled Maintenance upto A check, including AChecks.

x

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C. Chisinau Airport Part 145 station:

Rating TCHolder A/CModel Limitation Maintenance Level Base Line

A1 AIRBUS A321-211A321-111



x

A1 AIRBUS A321-211A321-111



x

Note: The related customer Work Orders will be under taken only when any special or not often usedtool, required to perform the task, is made available and the technical staff has been familiarized with theuse of the special tool.As well as:

Aircraft Technical Log review to ensure that the intended flight is not adversely affected by anyoutstanding deferred defects.

MEL implementation, as approved by the HCAA of the customer.For all the above the maintenance organization must have available the necessary tooling, equipment andupdated airworthiness data, and the personnel must be properly authorized and feel confident to performthe task.

Tools and equipment not often used may be loaned from other approved Maintenance Organizationsusing form HA-145.12 and HA-145.41. Not often used tools are defined these tools which are not required to perform the approved maintenanceschedule tasks for a minimum period of twelve (12) months.Special consideration is given to any special customer requests and/or procedures, as approved for thecustomer by its own regulatory authority. Any related items must be included in the related MaintenanceContract and referenced into the Work Order issue.All incoming work will be evaluated prior to be performed for tooling, parts, capability, and man-power and will be in co-ordination of Part 145 AMO Manager and the Quality Manager.

1.9.2 COMPONENTS MAINTENANCE.

EASA Form One as described in 1.9.1 above will be issued from Hermes CRS staff when ServiceableComponents must be robbed from an airworthy HERMES Airplane to be installed on another HERMESAirplane according MOE Robbery Procedure in 2.3.10.This component will be visually inspected, and assured that during last flight, the component or thesystem involved was properly operated without defect. Serviceable (green) tag will be also issued.

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1.10 NOTIFICATION PROCEDURE TO THE HCAA REGARDING CHANGES

Ref: PART 145.A.15/ 145.A.30(a)(b)/ 145.A.70(a)/ 145.A.85 – AMC 145.A.15/ 145.A.70/ 145.A.85

To enable the Authority to determine continued compliance with Part 145 and amend, if necessary theapproval certificate, HERMES SIRLINES will submit an application to the HCAA and proceed to theimplementation of the change after related approval is obtained.

The Company is obliged to notify immediately the HCAA of all changes affecting the Contents of thisManual.

The name of the organization The location of the organization Additional locations of the organization The Accountable Manager (*) Management Personnel (**) Any change to the facilities Equipment and Tools required Material Procedures The Organizations Work Scope Certifying staff (***)

(*) Change of the Accountable Manager must be notified to the HCAA simultaneously submitting the“Commitment of the Accountable Manager” of the new person acting as Accountable Manager.

(**) Changes of the Management Personnel must be previously approved by the HCAA submitting also,the relative EASA FORM-4.

(***) In the case of the certifying staff and in order not to have too many revisions in this manual caused by casual changes in the Maintenance personnel, a List of Certifying Staff will be held and updatedunder the responsibility of the Quality Manager out of the MOE and made available to the HCAAwhen requested.In case that Certifying Staff is significally changes, HCAA must be notified. Also every three (3)months copy of the current Certifying Staff List must be submitted to HCAA.

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1.11 EXPOSITION AMENDMENT PROCEDURE

Ref: PART 145.A.70(a)(b)(c)/ 145.A.85 – AMC 145.A.70(a)

Any proposed amendment to the MOE, requires previous approval from the HCAA.

The proposal Form to the HCAA shall be signed by the Maintenance Manager or in his absence, by theQuality Manager.

The Quality Manager determines the necessity of a revision, proceeds to the necessary changes andreports to and analyses them with the Maintenance Manager before submitting the revision to the HCAAfor approval.

The Quality Manager is responsible for subsequent distribution and incorporation into the MOE after HCAA approval is issued, within 5 working days.

All amendments in the text are marked with a vertical bar at the left hand side margin.

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APPENDIX A

General

In order not to have too many revisions in this manual caused by casual changes in the Maintenance personnel, the list of Certifying Staff Form HA-145.26 will be held and updated under the responsibility of the Quality Manager out of the MOE and made available to the HCAA when requested.

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MAINTENANCE PROCEDURES Doc No: HA-MOE-001


PART-2 MAINTENANCE PROCEDURES


TABLE OF CONTENTS 1-3

2.1 SUPPLIER EVALUATION AND SUBCONTRACT CONTROL PROCEDURE 42.1.1 EVALUATION 42.1.2 SUBCONTRACT CONTROL PROCEDURE 42.1.3 CUSTOMER SUPPLIED ITEMS 42.1.4 PURCHASING 4

2.2 ACCEPTANCE INSPECTION OF AIRCRAFT COMPONENTS AND MATERIAL FROM 5OUTSIDE CONTRACTORS

2.3 STORAGE & RELEASE OF A/C COMPONENTS & MATERIAL TO A/C MAINT. 62.3.1 GENERAL STORAGE CONDITION 6

2.3.2 PROCEDURE FOR BONDED STORE 62.3.3 DISPATCH PROCEDURE 72.3.4 OIL AND PAINT 72.3.5 TIRE STORAGE 72.3.6 SHELF LIFE CONTROL 72.3.7 AOG DEFINITIONS AND PROCEDURES 82.3.8 COMPONENTS FOR REPAIR 82.3.9 SCRAPPED PART TAG (RED) PROCEDURE 92.3.10 ROBBERY PROCEDURE 9

2.4 ACCEPTANCE OF PARTS, TOOLS AND EQUIPMENT 102.4.1 PROCEDURES FOR GOODS RECEIPTS 102.4.2 PROCEDURE FOR TOOLS STORE 122.4.3 PROCEDURE FOR TOOLS AND EQUIPMENT 12

2.5 CALIBRATION OF TOOLS AND EQUIPMENT 132.5.1 CALIBRATED TOOLS RECORD 132.5.2 CALIBRATING STANDARDS 13

2.6 PROCEDURE FOR THE USE OF TOOLING AND EQUIPMENT BY STAFF 152.6.1 TOOLING AND EQUIPMENT 152.6.2 TOOLING 152.6.3 TEST EQUIPMENT 152.6.4 LUBRICATION AND RE-CHARGING EQUIPMENT 152.6.5 REPLACEMENT OF TOOLS AND EQUIPMENT 15

2.7 CLEANLINESS STANDARDS OF FACILITIES 15

2.8 MAINTENANCE INSTRUCTIONS AND RELATIONSHIP TO AIRPLANE/AIRPLANECOMPONENT MANUFACTURER’S INSTRUCTIONS INCLUDING UPDATING ANDAVAILABILITY TO STAFF 16

2.8.1 THE COMPANY MAINTAINS 162.8.2 THE PART 145 AMO LIBRARY 162.8.3 SPECIAL INSTRUCTIONS 162.8.4 THE PART 145 AMO MANAGER 162.8.5 SOURCE OF ALL TECHNICAL INSTRUCTIONS 162.8.6 MAINTENANCE PROCEDURE 17

2.9 REPAIR PROCEDURES 18

2.10 AIRPLANE MAINTENANCE PROGRAM COMPLIANCE 192.10.1 MAINTENANCE PROGRAM 192.10.2 MAINTENANCE PROGRAM SCHEDULE VARIATION 192.10.3 MAINTENANCE PROGRAM SCHEDULE AMENDMENT 19

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2.11 AIRWORTHINESS DIRECTIVES PROCEDURE 202.11.1 GENERAL 202.11.2 RESPONSIBILITY OF HERMES AMO 20

2.12 OPTIONAL MODIFICATION PROCEDURE 212.12.1 MODIFICATION ASSESSMENT 212.12.2 MODIFICATION CONTROL 212.12.3 CONTROL OF MODIFICATION RECORDS 21

2.13 MAINTENANCE DOCUMENTATION IN USE 222.13.1 MAINTENANCE DOCUMENTATION 222.13.2 MAINTENANCE PLANNING 22

2.14 TECHNICAL RECORDS CONTROL 232.14.1 RECORDS KEEPING 232.14.2 RESTORATION OF DAMAGED, ETC. TECHNICAL RECORDS FILES 232.14.3 LINE STATION DOCUMENTATION 23

2.15 RECTIFICATION OF DEFECTS ARISING DURING MAINTENANCE 26

2.16 RELEASE TO SERVICE PROCEDURE 272.16.1 GENERAL 272.16.2 AIRCRAFT RELEASE TO SERVICE AFTER MAINTENANCE 272.16.3 COMPONENT RELEASE TO SERVICE AFTER MAINTENANCE 272.16.4 CRS RESPONSIBILITY 27

2.17 RECORDS FOR THE OPERATOR 28

2.18 PROCEDURE FOR REPORTING OF DEFECTS TO THE HCAA, OPERATOR ANDMANUFACTURER 292.18.1 GENERAL 292.18.2 REPORTING OF OCCURRENCES TO HCAA 292.18.3 REPORTING OF EVENTS TO THE MANUFACTURER 29

2.19 RETURN OF DEFECTIVE AIRCRAFT COMPONENTS TO STORES 30

2.20 DEFECTIVE COMPONENTS TO OUTSIDE CONTRACTORS 30

2.21 CONTROL OF COMPUTER MAINTENANCE RECORD SYSTEM 30

2.22 CONTROL OF MAN-HOURS PLANNING VS SCHEDULED MAINTENANCE WORK 312.22.1 GENERAL 312.22.2 WORK-SCOPE 312.22.3 AVAILABLE TECHNICAL STAFF 322.22.4 REQUIRED & AVAILABLE MAN-HOURS 322.22.5 AVAILABLE RESOURCES 332.22.6 PROCEDURE FOR MANPOWER PLANNING – LONG TERM 342.22.7 PROCEDURE FOR MANPOWER PLANNING – SHORT TERM 34

2.23 CONTROL OF CRITICAL TASKS 352.23.1 CRITCAL TASKS 352.23.2 CRITICAL DESIGN CONFIGURATION CONTROL LIMITATION TASKS 35

2.24 SPECIFIC AIRCRAFT MAINTENANCE PROCEDURES 362.24.1 PROCEDURE FOR ENGINE GROUND RUN 362.24.2 PROCEDURE FOR AIRCRAFT TOWING 372.24.3 PROCEDURE FOR AIRCRAFT PRESSURE RUN 372.24.4 PROCEDURE FOR AIRCRAFT TAXIING 37

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2.25 PROCEDURES TO DETECT AND RECTIFY MAINTENANCE ERRORS 38

2.26 SHIFT HANDOVER PROCEDURES 38

2.27 PROCEDURES FOR NOTIFICATION OF MAINTENANCE DATA INACCURACIES AND 39

2.28 PRODUCTION PLANNING PROCURE 39

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2.1 SUPPLIER EVALUATION AND SUBCONTRACT CONTROL PROCEDURE

Ref: PART 145.A.42(a)/ 145.A.70(a)/ 145.A.75(b) – AMC 145.A.42(a)

2.1.1 EVALUATION

All suppliers for parts, materials, tooling and services, having an airworthy significance, must be approved bythe prime a/c or component manufacturer and, in accordance with chapter 2.4, must provide the requesteddocumentation for the part ordered so it can be accepted during incoming inspection.

The Company is to perform supplier evaluation audits and checks upon part receipt that supplier certificatesare current and valid.

2.1.2 SUBCONTRACT CONTROL PROCEDURE

The Quality Manager will audit the Major Part Supplier or any other in order to comply with EASA Part145.A.42 requirements.

2.1.3 CUSTOMER SUPPLIED ITEMS

All parts/materials supplied by customer in accordance with a related contract, must follow the incominggoods evaluation procedure as described in following paragraphs.

2.1.4 PURCHASING

1 If a decrease in stock holding is found, a HERMES purchase order will be raised against an approvedsupplier.

2 The purchase order will contain accurate definitions of the spares required with full details of the qualitycontrol and certification requirements to be met by the supplier to satisfy the order.The completed order will be faxed to the supplier who will confirm its receipt either by telephone or fax.

3 When items are received in the stores:

The item will be checked visually to confirm “no obvious damage” (shipping, transportation defects,etc.)

The item documents will be quoted against the purchase order (EASA Form One, FAA Form 8130,etc). See also 2.2.

The item will be annotated a batch number and then moved into the stores, after a HERMESserviceability tag is attached (HA-145.01) . See also 2.1.3

4 Purchase orders may only be authorized by any of the senior management persons.

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2.2 ACCEPTANCE INSPECTION OF AIRCRAFT COMPONENTS AND MATERIAL FROMOUTSIDE CONTRACTORS

Ref: PART 145.A.42(a)(b)/ 145.A.50(f)/ 145.A.55(a)/ 145.A.70(a) – AMC 145.A.42(a)(b)(d)(e)

Acceptance of spare parts, accessories or materials from outside sources, is based upon valid certificationdocuments or serviceable tags (Airworthiness Approval Tag FAA 8130-3/4 or EASA Form One), of thesupplier.

Overhauled components are required to have dual certification release documents.

HERMES cannot accept spare part, accessory or material unless accompanied by the above-mentionedcertificates of validation.

The Certifying Staff is competent to check the above certification documents. Care is experienced in ensuring

compliance with applicable ADs, the status of any life limited parts, and the CDCCLs.

An authorized Mechanic is competent to check the proper and airworthy condition of the spare part.

The Part 145 AMO Manager or Certified Staff updates records, issues and installs the relative serviceable tagon the material.

The Part 145 AMO Manager maintains in a separate file, all certification documents accompanying thematerials, spare parts or accessories.

The coding system used for the storage is simple and needs no individual analysis.

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2.3 STORAGE, TAGGING AND RELEASE OF AIRCRAFT COMPONENTS AND MATERIAL TOAIRCRAFT MAINTENANCE.

Ref: PART 145.A.25(d)/ 145.A.40(a)/ 145.A.70(a) – AMC 145.A.25(d)/145.A.42(b)

2.3.1 GENERAL STORAGE CONDITIONS

Guidelines for the Storage Conditions of Aeronautical Supplies.

1. An even dry temperature will be maintained throughout the stores area to reduce the risk of condensation. The premises will be kept clean and well ventilated.

2. Any spares that are received in protective packaging and can be inspected without being unpacked areto be stored unopened and should not be removed from the packaging until the item is to be fitted to theaircraft.

3. Strict stock rotation will be adhered to all items. This is particularly important for perishable goods,instruments and other components, which have definite shelf lives. Hardware such as nuts, bolts and

washers must be used before new stock is used.4. All sealant and adhesive are to be kept in a special cabinet and any cure date limitations will belogged on a tag affixed to the container.

5. Materials that may have a detrimental effect on each other will be kept apart. e.g. phenol plastics willnot be permitted to come into contact with cadmium plated steel parts. This prevents the corrosion of the steel parts.

6. Materials in long lengths, extrusion tube, bar etc. are to be secured vertically so as to help reduce thechances of damage.

7. Compasses and other units having magnetic components will be stored on wooden racks and not on thenormal metal racks. ( Electro-static discharge sensitive devices )

8. Generally, storage conditions for specific materials must follow manufacturer storage instructions (OEMSpecs)

9. Flammable materials must be stored in a separate area away from the main store.

2.3.2 PROCEDURE FOR BONDED STORE

General

The CRS Staff on duty acting as Stores Keeper is responsible for the proper organization and control of thestores. In case of absence the stores keeper will deputize by the Part 145 AMO Manager. The Bonded Store isa restricted area, and only authorized personnel may enter. These are, Senior Managers, HCAARepresentatives and CRS. The Bonded Store provides secure storage only for aircraft components andmaterial, which have a Serviceable label. On no account will unserviceable items be stored in the BondedStore Items will be accepted into the Bonded Store only when given a Serviceable label.

Items in the Bonded Store, which become unserviceable for whatever reason (e.g. shelf life expiration,damage, superseded by modification action, robbery) are withdrawn from the Bonded Store and passed to theQuarantine Store.

Certain items, because of their size, e.g. power plants, control surfaces, are stored outside the confines of theBonded Store but are nevertheless the responsibility of the CRS Staff on duty acting as Store Keeper whoinspect them frequently for serviceability.

Items which become UnserviceableAn item correctly stored in the Bonded Store may become unserviceable for a number of reasons:

(a) SHELF LIFE EXPIRATIONAt monthly intervals, the CRS Staff on duty acting as Store Keeper will monitor the Shelf Life and willremove any item which is due to become expired during the forthcoming month. (See also 2.3.6).

(b) DAMAGEItems which become damaged while in Bonded Store, e.g. due to water leakage or being dropped, will beremoved from the store.

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Release procedure

A component is released to service by the CRS Staff on duty acting as Store Keeper after checking that proper company ‘Serviceable Tag’ (HA-145.01) accompanies it and files the updating the store out files.

2.3.3 DISPATCH PROCEDURE

Unserviceable Components Dispatch Procedure the CRS Staff on duty acting as Store Keeper will produce a Repair Order. Withdraw the item from the unserviceable racking checking that part number and serial number matchthe data shown on the Repair Order.

Using available packing materials pack the item suitable for the mode of transport to be employedensuring correct labels are attached.

Copy of the Repair Order is packed inside the shipping container. Photocopies are attached to theoutside.

2.3.4 OIL AND PAINT

To isolate materials of a flammable nature:1. The oil store is in the separate area in the main store and is used to store hydraulic and engine oils and

small quantities of paint and thinners.2. All oil and paint containers will be marked with the batch number and any shelf life expiration details to

ensure strict stock rotation.3. Containers (pouring cans etc) used for transferring oils will be marked with the oil type, and restricted to

use with that specific product.

2.3.5 TIRE STORAGE

1. Tires should be stored away from excessive heat and light i.e. away from radiators, steam pipes electricmotors and other sources of heat. Therefore, tires should be stored in a dry room and at temperature of between 10-27 ºC (50-80 ºF)

2. Tires should be stored vertically. Tires should be turned to a new position every 3 months.3. Tires delivered in a special wrapping and should be left, if possible, in the wrapping for storage.4. Provided the above conditions are met, tires may be stored up to 4 years from the date of manufacture.

Any tires exceeding 7 years should be returned to the manufacture for assessment.5. Assembled wheels not required for immediate use shall be inflated to 40 PSI for storage.6. Unless otherwise authorized, wheels will be transported at 25 PSI.

2.3.6 SHELF LIFE CONTROL

Storage limiting period for individual items.

1. Shelf life periods are dictated by the manufacturers.2. If the storage conditions are not inexact accordance with the manufacture recommendations then the

shelf life is reduced according to manufacturer instructions after submission and approval of justifieddata.

3. On receipt of a component, which has a limited shelf life, the expiration date of that shelf life item will be entered into the computer system according Form No HA-145.08

4. On the first day of every month, the stores personnel will call a print out of shelf life goods, expiringwithin the month from the computer system.

5. From the printout the stores personnel will ensure that all items are placed in the Quarantine store for further action.

6. Any rotable items with a shelf life approaching expiration will be sent to the sub-contractor for overhauland re-certification on a Repair order.

7. Rubber of polymer seals on expiration should be withdrawn from stock and held in the quarantine storefor re-assessment and re-certification by the Quality Manager after proper consultation with themanufacturer.

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2.3.7 AOG DEFINITIONS AND PROCEDURES

1. DEFINITIONS

“Aircraft on Ground” (AOG) will apply to an aircraft which is “in service” but unable to fly due to aspares shortage.

2.PROCEDURE

If a demand can not be satisfied from current stock, after checking for alternative parts, the CRS Staff on dutyacting as Store Keeper will annotate the requisition NIL or NOT STOCKED .The Part 145 AMO Manager will annotate the request with a target date.

Note: A GENUINE TARGET DATE MUST BE GIVEN.

In the event of ‘NOT STOCKED ITEMS’, especially rotables, the following criteria should be taken intoaccount:

1. Confirm that the component is effective to the aircraft for which it has been requested.

2. Confirm that are no alternatives from Stock.

3. If there is a component currently out on repair all endeavors should be made to have it returned inserviceable condition within the time scale requested by the Part 145 AMO Manager.

4. A new component should only be purchased following an evaluation, which determines that the currentfloat level is inadequate to support the operation.

5. Purchasing action requires the approval of the Part 145 AMO Manager prior to the order being placed.

6. «Exchange» items are only the ones with

traceable history and built to the same or higher modification standard as the unserviceable company’s unit.

7. Loans’ should only be entered into a last resort.

Note : In the event of the aircraft becoming serviceable prior to the parts being delivered, the Part 145 AMOManager will inform the store IMMEDIATELY, to allow cancellation of the AOG status of the order.

2.3.8 COMPONENTS FOR REPAIR

To enable repairable items to be overhauled with minimum delay:

1. All unserviceable items should arrive at the stores correctly blanked and labeled with an authorizedunserviceable label, detailing why the item is unserviceable.

2. The unserviceable items will be placed in the unserviceable components racking waiting action.

3. The CRS Staff on duty acting as Stores Keeper will then raise a repair order against a Company’sacceptable repair agency.

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2.3.8 COMPONENTS FOR REPAIR (cont)

4. Repair Order will detail the following information.a. Part number/Serial number. b. Hours run or landings as applicablec. Warranty claim reference, if applicabled. Details of removal - defects etc.e. Work specification - defects etc.f. Certification/Release requiredg. Target returns date.

6. Control and follow up of overdue repair orders is initiated by the stores personnel reviewing the openorder file.

7. High cost repair quotes received by the stores personnel will be reviewed by the Line Maintenance

Manager for acceptability.Beyond Economical Repair (BER) items will be returned to HERMES and retained in the unsalvageableStore for Scrap Review.

2.3.9 Scrapped Part Tag (Red) Procedure

A Scrap Tag (145.03) should be issued for aircraft parts and material that are considered Un-repairable and bekept separated from all other aircraft parts and material.Permanent marking with red paint should be performed and part must be transferred to Scrap Area for at list a period of two Months.If scrapped parts have to permanent removed from company store, must be destroyed such a way that the part

cannot be again used or recertified.

2.3.10 Robbery Procedure

Under cases of AOG Hermes Airlines Part 145 has the authorization of robbing components from aircraft of the same A/C type from Hermes Airlines fleet using the following procedure:

1) A W/O should be issued from the operator to Hermes Airlines Part 145 for the removal of the component.2) The removed component must be sent to store for detailed visual inspection by a CRS staff. If the

component is considered serviceable, the CRS staff will issue a Serviceable Tag (Form HA-145.01) andan EASA Form One for the component stating the condition of the component (serviceable) in section 11of EASA Form One (Form HA-145.20).

3) An entry will be inserted in the TLB of the A/C which the component has been removed stating the rob of the component for use on another A/C of the same fleet of the company.

4) A Visible Robbery Label (HA-145.04) with all required details (description, P/N, S/N, etc.) will be placedat the position of the removed component.

5) Upon installation of the robbed component to the grounded A/C an entry will be made in the TLBmentioning the installation of the component and from which A/C it was robbed from.

6) An order to operator will be sent for immediate replacement of the robbed component.

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2.4 ACCEPTANCE OF PARTS, TOOLS AND EQUIPMENT

Ref: PART 145.A.40(a)(b)/ 145.A.70(a) – AMC 145.A.40(a)

2.4.1 PROCEDURES FOR GOODS RECEIPTS

General

The CRS Staff on duty, acting as Store keeper, is responsible for the proper organization and control of thestores. In general, aircraft components, materials, overhaul or rectification services and equipment. and toolsare purchased from sources which are accepted by the Company. Repaired parts from non Part 145organizations will only be accepted from sources approved in accordance with, Part 145 or being primemanufacturers. (See also 2.1). Overhauled components are required to have dual certification releasedocuments.

For parts of United States manufacture, the FAA Form 8130-3 or a Certificate of Conformance is accepted

(dual certification release documents).All items, whatever their origin and documentation, are subject to an inspection and quarantine procedure prior to being accepted and routed to the Bonded Store or elsewhere as required.

All incoming aircraft components, including stock returns and servicing equipment, with all relevant receiptdocumentation are received into Stores where they are inspected to confirm that they conform to specification.Items which pass the inspection and which have a EASA Form one or other appropriate release or certificationdocumentation, are stored in the Bonded Store, while items which do not have such documentation are kept ina Quarantine Store until evidence of their serviceability has been received and cleared by an Inspector atwhich time they are transferred to the Bonded Store. Items, which do not pass inspection for any reason, arereturned to the manufacturer, supplier, over hauler, repairer or modifier, as the case may be.

Store is a restricted area, and only Authorized persons may enter. These are: Part 145 AMO Manager, QualityManager and CRS Staff.

Inspection

The CRS Staff / inspector will check that each item received is accompanied by release documentation, whichis acceptable to the HCAA and HERMES Quality Manager.Approved Certificate specifications must be one of the following:

EASA Form One FAA Form 8130-3 Certificate of Conformance

The document must contain sufficient information to trace the original source of manufacture, the over hauler,the repairer, the modifier or the documentation originally supplied with the item. If not properly documented,the part must be retained in the Quarantine Store until correct documentation is received, if not the item must be returned to the supplier.

The CRS Staff will inspect each item for transit defects. If an item fails this inspection, the item will bereturned to the supplier.

The CRS Staff will also compare each item with its release documentation to check that the Part No, Serial No(if any), the quantity and the EASA Form One or the FAA Form 8130-3 , or as above are in agreement. If thereis any discrepancy, the item will be retained in the Quarantine Store, and the Part 145 AMO Manager will beadvised.

The Form inspection, includes for proper identification, overhaul/repair records, manufacturer/overhaul

agency release certificate and if applicable status of AD.s and life limits. Such inspections must be done inclose coordination with HERMES CAMO, who will advice on the AD status which will be monitored andreceived by Type Certificate State Authority. Using FAA and EASA web sites will monitor for suspected andunapproved parts. On monthly basis, CAMO will monitor parts in stores for AD’s amendments and applicablestatus.

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If the CRS Staff is satisfied with the item and its documentation, he will issue a SERVICEABLE label(Green) for the item (see Part 5, HA-145.01), a batch number and fill in the batch number book.

The SERVICEABLE label and the release documentation will be attached to the item and the CRS Staff willdo a final check for conformity, before applying his authorization stamp to the SERVICEABLE label at‘Inspectors box’.

The CRS Staff will ensure that a copy of the release documentation will be forwarded to the Part 145 AMOManager who will update the system.In the case of an item for stock, the CRS Staff will ensure that the item is correctly blanked and prepared for storage, e.g. multiple plug is provided with protective cap, sensitive avionics equipment is in an anti-static bag.

Consignments delivered to HERMES receiving areas are to be checked against the delivery drivers manifest

to confirm the number of packages received.Any evidence of damage or short delivery should be logged immediately and all signatures should be legibleand dated.

On receipt of goods the approved person must carry out the following: Inspect the container for signs of damage/misuse. Inspect for correct packaging Inspect the item/s for signs of damage/corrosion/leakage. Ensure that the item is correctly blocked. Ensure item conforms to order on respect of part numbers and quantity. Check serial number and part number correspond to that quoted on documents and that any data platesare in good condition and have not been altered.

When the above has been satisfied the item may be booked into stock.

If parts are shipped to the station from Athens or at an AOG situation out of Base, the CRS staff will re-check the part for condition and conformity against shipment docs/ EASA/ Serviceable tag.If a part is found defected, will be placed in Quarantine store and CAMO will be informed for return shipmentinstructions.

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2.4.2 PROCEDURE FOR TOOLS STORE

Tools and test equipment that are subject to calibration checks.On receipt of new tools and test equipment requiring regular calibration checks, the calibration certificates arefiled in the store office.

If the item is to be calibrated on a regular basis, the period to the next certification date will be established andlogged. A calibration expiration date will be attached to the item.

When re-certification/re-calibration is required, the CRS Staff will raise a repair order against the repair agent.The re-calibration time for a tool will be as recommended by the manufacturer or a shorter period of serviceexperience (i.e. un-serviceability records) indicates.

2.4.3 PROCEDURE FOR TOOLS AND TEST EQUIPMENT

When Goods Receipts receives new tools and equipment the assigned CRS Staff will carry out standardchecks, inspections and any related actions.

In the case of a calibratable tool, the assigned CRS Staff will inform the Quality Manager to assure entry inthe control system

In the case of a non- calibratable tool, CRS staff will determine which department requires the tool. The CRSStaff will transfer the tool to the appropriate department and advise the QM.

In the case of a tool or equipment, which has been repaired, the CRS staff will check the computer for theRepair Order, and then forward the item to the appropriate department.

All unserviceable tools and test equipment must be returned to the main store correctly labeled with anunserviceable label.

The item will be placed on the unserviceable items rack while the appropriate paper work (Repair Order) will be raised by the store personnel.

The CRS Staff will ensure that the item is dispatched to the relevant repair agent by checking the item records.If the item is nearing its calibration check, this will also be asked for on the repair order.

If the later proves to be “Beyond Economical Repair” the item will be scrapped from the computer recordsand the stores personnel will investigate procurement of a replacement item by way of purchase order

The Stores personnel will replace any items that have a ‘life time’ guarantee from the manufacturer. The Part145 AMO Manager checks personnel tools for completeness and clean liners every 30 days.

In case a tool is missing it is replaced by a new after acquisition by responsibility of the Part 145 AMOManager.

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2.5 CALIBRATION OF TOOLS AND EQUIPMENT

Ref: PART 145.A.40(a)(b)/ 145.A.70(a) – AMC 145.A.40(a)(b)

The Part 145 AMO Manager is responsible for recording and controlling all precision tools, gauges,instruments and servicing equipment. A Card File is raised detailing the item description, P/ N, S/N, (or Batch No) and re-certification life. Form no HA-145.16 will be used for that purpose

Every controlled item carries a calibration label, showing the ‘Date Due’ for the next re-certification. Users of equipment remain responsible for ensuring the tools/equipment being used, are within the calibration periodand are in good working order.

The Part 145 AMO Manager has direct responsibility for carrying out periodic monitoring of all tests andservicing equipment and records. The Part 145 AMO Manager is also responsible for record keeping of allcalibrated tools and monitors the calibration expiration date. Any tool or equipment found to be incorrectly

calibrate