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User Guide

See back cover for QuickInstallation.

We protect more people from more online threats than anyone in the

world.

Care for our Environment, It's the right thing to do.

Symantec has removed the cover from this manual to reduce the Environmental Footprint of our

products.

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Norton 360 User Guide

The software described in this book is furnished under a licenseagreement and may be used only in accordance with the terms ofthe agreement.

Documentation version 5.0

Copyright 2010 Symantec Corporation. All rights reserved.

Symantec, theSymantec Logo, Norton,SONAR,LiveUpdate,NortonAntiSpam, Norton AntiVirus, NortonInternet Security, Norton360,and Norton SystemWorksare trademarks or registered trademarksof Symantec Corporation or its affiliates in the U.S. and other

countries. Windows is a trademark of Microsoft Corporation.Portions of this product Copyright [1996-2008] Glyph & Cog, LLC.Other names may be trademarks of their respective owners.

Theproduct describedin this document is distributed under licensesrestricting its use,copying,distribution, and decompilation/reverseengineering. No part of this document may be reproduced in anyform by anymeans without prior written authorizationof SymantecCorporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESSOR IMPLIED CONDITIONS, REPRESENTATIONS AND

WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OFMERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE ORNON-INFRINGEMENT,AREDISCLAIMED, EXCEPTTOTHEEXTENTTHAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.SYMANTEC CORPORATION SHALL NOT BE LIABLE FORINCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTIONWITH THE FURNISHING, PERFORMANCE, OR USE OF THISDOCUMENTATION. THE INFORMATION CONTAINED IN THISDOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

Symantec Corporation350 Ellis Street,

Mountain View, CA 94043http://www.symantec.com

Printed in the United States of America.

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Norton License Agreement

Norton 360

IMPORTANT: PLEASE READ THE TERMSAND CONDITIONS OF THIS LICENSEAGREEMENT (LICENSE AGREEMENT)CAREFULLY BEFORE USING THESOFTWARE (AS DEFINED BELOW).SYMANTEC CORPORATION, IF YOU ARELOCATED IN THE AMERICAS; ORSYMANTEC ASIA PACIFIC PTE LTD, IF YOU

ARE LOCATED IN THE ASIA PACIFIC RIMORJAPAN;ORSYMANTEC LIMITED, IF YOUARE LOCATED IN EUROPE, THE MIDDLEEAST OR AFRICA (SYMANTEC) ISWILLING TO LICENSE THE SOFTWARE TOYOU AS THE INDIVIDUAL, THE COMPANY,OR THE LEGAL ENTITY THAT WILL BEUTILIZING THE SOFTWARE (REFERENCEDBELOW AS YOU OR YOUR) ONLY ONTHE CONDITION THAT YOU ACCEPT ALLOF THE TERMS OF THIS LICENSEAGREEMENT. THIS IS A LEGAL AND

ENFORCEABLE CONTRACT BETWEEN YOUAND SYMANTEC. BY OPENING THISPACKAGE, BREAKINGTHESEAL, CLICKINGTHE I AGREE OR YES BUTTON OROTHERWISE INDICATING ASSENTELECTRONICALLY, OR LOADING THESOFTWARE, YOU AGREE TO THE TERMSAND CONDITIONS OF THIS LICENSEAGREEMENT. IF YOU DO NOT AGREE TOTHESE TERMS AND CONDITIONS, CLICKTHE CANCEL OR NO OR CLOSE

WINDOW

BUTTON OR OTHERWISEINDICATE REFUSAL, MAKE NO FURTHERUSE OF THE SOFTWARE, AND CONTACTYOURVENDORORSYMANTECCUSTOMERSERVICE, USING THE CONTACT DETAILSIN SECTION 12 OF THIS LICENSEAGREEMENT,FORINFORMATIONONHOWTOOBTAINAREFUNDOFTHEMONEYYOUPAID FOR THESOFTWARE(LESSSHIPPING,HANDLING, AND ANY APPLICABLE TAXESEXCEPT IN CERTAIN STATES ANDCOUNTRIESWHERE SHIPPING,HANDLING,

AND TAXES ARE REFUNDABLE) AT ANYTIMEDURINGTHE SIXTY (60) DAY PERIODFOLLOWING THE DATE OF PURCHASE.

1. License:

The software (including all its accompanyingfeatures and services), and softwaredocumentation, (including any product

packaging) (the Documentation), thataccompanies this License Agreement(collectively the Software) is the propertyof Symantec or its licensors, andis protectedby copyright law. Although Symanteccontinues to own the Software, after Youracceptance of this License Agreement Youwill have certain rights to use the Softwareduring the Service Period. The Service

Period shall begin onthe date of Your initialinstallation of a copy of the Software,regardless of the number of copies of theSoftware that you are permitted to use inaccordance with Section 1.A of this LicenseAgreement, and shall last for the period oftime set forth in the Documentation or theapplicable transaction documentation fromthe authorized distributor or reseller fromwhich You obtained the Software. TheSoftware may automatically deactivate andbecome non-operational at the end of theService Period, and You will not be entitledto receive any feature or content updates tothe Software unless the Service Period isrenewed. Subscriptions for renewals of theService Periodwill be availablein accordancewith Symantecs support policy posted at:

http://www.symantec.com/norton/support/technical_support_policy.jsp

This License Agreement governs anyreleases,revisions,updates or enhancements

to the Software that Symantec may makeavailable to You. Except as may be modifiedby the Documentation, and subject toSymantecs right to terminate for Yourbreach pursuant to Section 11, Your rightsand obligations under this LicenseAgreement with respect to the use of thisSoftware are as follows.

During the Service Period, You

may:A. use one copy of the Software on a singlecomputer. If a greater number of copiesand/or number of computers is specifiedwithin the Documentation or the applicabletransaction documentation from theauthorized distributor or reseller from whichYou obtained the Software, You may use the

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Software in accordance with suchspecifications;

B.make one copy of the Software for back-up

or archival purposes, or copy the Softwareonto the hard disk of Your computer andretain the original for back-up or archivalpurposes;

C. use the Software on a network, providedthatYou have a licensedcopyof the Softwarefor each computer that can access theSoftware over that network; and

D. permanently transfer all of Your rights inthe Software granted under this License

Agreement to another person or entity,provided that You retain no copies of theSoftware and the transferee agrees to theterms of this License Agreement. Partialtransfer of Your rights under this LicenseAgreement shall not be permitted. Forexample, if the applicable documentationgrants You the right to use multiple copiesof the Software, only a transfer of the rightsto use all such copies of the Software wouldbe valid.

You may not, nor may you permitany other person to:

A. sublicense, rentor lease any portion of theSoftware;

B. reverse engineer, decompile,disassemble,modify, translate, make any attempt todiscover the source code of the Software orcreate derivative works from the Software;

C. use the Software as part of a facilitymanagement, timesharing, service provideror service bureau arrangement; or

D.use the Software in any mannerthat is notpermitted pursuant to this LicenseAgreement.

2. Software Feature and ContentUpdates:

A. You shall have the right to receive new

features to the Software as Symantec, in itssolediscretion, makes suchfeaturesavailablewith the Software during Your ServicePeriod. Symantec continually strives toimprove theusabilityandperformance of itsproducts and services. In order to optimizetheSoftware Symantec may, at itsdiscretionand without notice, add, modify or removefeatures from the Software at any time.

B. Certain software uses content that isupdated from time to time, including but notlimited to the following software: antivirus

and crimeware software use updated virusdefinitions; antispyware software usesupdated spyware definitions; antispamsoftware uses updated antispam rules;content filtering and antiphishing softwareuseupdated URLlists;some firewall softwareuse updated firewall rules; vulnerabilityassessment products use updatedvulnerability data and web siteauthentication software uses updated listsof authenticated web pages; these updatesare collectively referred to as Content

Updates (or alternatively referred to asProtection Updates or Security Updatesat times). You shall have the right to receiveContent Updates for the Software duringYour Service Period.

3. Product Installation; RequiredActivation:

A. During the installation process, theSoftware may uninstall or disable other

security products, or features thereof, if suchproducts or features are incompatible withthe Software or for purposes of improvingthe overall functionality of the Software.

B. There may be technological measures inthis Software that are designed to preventunlicensed or illegal use of theSoftware.Youagree that Symantec mayusethese measuresto protect Symantec against softwarepiracy.This Software may contain enforcementtechnology that limits the ability to install

and uninstall the Software on a computer tonot more than a finite number of times for afinite number of computers. This LicenseAgreement and the Software containingenforcement technology may requireactivation as further set forth in theDocumentation. If so, the Software will onlyoperate for a finite period of time prior toSoftware activation by You. Duringactivation, You may be required to provideYour unique activation code accompanying

the Software and computer configuration inthe form of an alphanumeric code over theInternet to verify the authenticity of theSoftware. If You do not complete theactivation withinthefinite periodof time setforth in the Documentation, or as promptedby the Software, the Software will cease tofunction until activation is complete; atwhich time the Software functionality willbe restored. In the event that You are not

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able to activate the Software over theInternet, or through any other methodspecified during the activation process, You

may contact Symantec Customer Supportusing theinformationprovided by Symantecduring activation, or as set forth below.

4. Online Backup Feature:

The Software includes an online backupfeature, which provides the capability tostore and retrieve Your files on Symantecssystem via the Internet during the ServicePeriod (Online Backup Feature), subject tothe amount of online backup space providedwith Your Software and/or which Youadditionally purchase. If You choose to usethe Online Backup Feature, You mustcomplete the activation process within theSoftware for such feature. In the event thatYou install a newer version of the Softwareduring Your Service Period, You may berequired to reactivate the Online BackupFeature using theoriginal email address Youprovidedduring the initial activationprocess.

A. Norton Account. A current SymantecNorton Account (Norton Account) isrequired to accessanduse theOnline BackupFeature. If you do not have a NortonAccount,You must complete the applicableregistration process to create a NortonAccount in order to use the Online BackupFeature. You are entirely responsible formaintaining the confidentiality of YourNorton Account password.

B. Communication Connections; OnlineBackup Feature Availability. You are solelyresponsible for acquiring and maintainingthe Internet or telecommunications servicesanddevicesrequired to access and/or usetheOnline Backup Feature. The Online BackupFeature is provided asis and as availableand Symantec shall not be liable for anydowntime of the Online Backup Feature dueto reasonable scheduled maintenance,maintenance for critical issues or forcesbeyond the reasonable control of Symantec.

C. User Conduct and Responsibility;Compliance with Applicable Laws. Useof theOnline Backup Feature (including thetransmissionof any data You choose to storethrough the Online Backup Feature (Data))is subject to all applicable local, state,national and international laws andregulations, including but not limited to theUnited States export laws. You agree tocomply with such applicable laws and

regulations and with the specificationsdescribed in the Documentation or theapplicable transaction documentation from

the authorized reseller from which Youobtained the Software and not to (a) use theOnline Backup Feature for illegal purposes,(b) transmit or store material that mayinfringe the intellectual property rights orother rights of third parties or that is illegal,tortious, defamatory, libelous, or invasive ofanother's privacy; ) transmit or store databelonging to another party without firstobtaining all consents required by law fromthe data owner for transmission of the datato Symantec for storage within the United

States; (d) transmit any material thatcontains software viruses or other harmfulcomputer code, files or programs such astrojan horses, worms or time bombs; (e)interfere with or disrupt servers or networksconnected to the Online Backup Feature; or(f) attempt to gain unauthorized access tothe Online Backup Feature, the accounts ofother Online Backup Feature users, orcomputer systems or networks connected tothe Online Backup Feature.

The foregoing obligations regarding use ofthe Online Backup Feature apply to all useof the Online Backup Feature in connectionwith Your Norton Account. You are solelyresponsible for the use of the Online BackupFeature, and the Data transmitted or storedthrough the Online Backup Feature, inconnection with Your Norton Account.

D.Indemnification. To themaximum amountpermissible under applicable law, You shallindemnify and hold Symantec, its parents,

subsidiaries, affiliates, officers, directors,employees and agents harmless from andagainst any third party claims, demands,costs, damages, losses, liabilities andexpenses, including reasonable attorneys'fees, made by any third party arising out ofor in connection with use of the OnlineBackup Feature through Your NortonAccount, including but notlimitedto liabilityarising out of or in connection with the Datatransmitted or stored through the Online

Backup Feature in connection with YourNorton Account.

E. Termination; Suspension. Your right touse the Online Backup Feature shallterminate upon expiration of the ServicePeriod.In addition, Symantec may, at itssolediscretion, immediatelysuspendor terminateuse of the Online Backup Feature during theService Period for Your failure to or

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Symantecs reasonable belief that You havefailed to comply with these terms andconditions or any other misuse of the Online

Backup Feature. Following the expiration ortermination of the Service Period:

Data stored to the online backup spaceprovided with Your Software will be at riskof being purged;

Symantec shall not be obligated to maintainsuch Data, forward such Data to You or athird party, or migrate such Data to anotherbackup service or account; and

You will not be able to store Data to any

additional backup space that you may havepurchased separately unless and until theService Period is renewed.

F. Miscellaneous. Symantec hasno obligationto monitor use of the Online Backup Featureand/or Data transmitted or stored throughtheOnline BackupFeature. To themaximumextent permissible under applicable law andnotwithstanding the provisions of the thirdparagraph of section 6 below, Symantecreserves the right at all times to monitor,

review, retain and/or disclose any Data orother information as necessary to satisfy anyapplicable law, regulation, legal process orgovernmental request, or to investigate anyuse or suspected breach of this LicenseAgreement.

5. Technical Support:

In connection with Your use of the SoftwareYou may choose to access certain technical

support features that may be offered fromwithin the Software, which may include livechat with a technical support agent and/orassistance from a technical support agentvia remote computer access (any suchtechnical support offered from within theSoftware shall be referred to in this LicenseAgreement as theTechnical Support). Anysuch Technical Support shall be provided inSymantecs sole discretion without anyguarantee or warranty of any kind. It is solelyYour responsibility to complete a backup of

allYour existing data, softwareandprogramsbefore receiving any Technical Support. Inthe course of providing the TechnicalSupport, Symantec may determine that thetechnical issue is beyond the scope of theTechnical Support. Symantec reserves theright to refuse, suspend or terminate any ofthe Technical Support in its sole discretion.

6. Privacy; Data Protection:

From time to time, the Software may collect

certain information from the computer onwhich it is installed, which may include:

Information on potential security risks aswell as URLs of websites visited that theSoftware deems potentially fraudulent. TheURLs could contain personally identifiableinformation that a potentially fraudulentwebsite is attempting to obtain without Yourpermission. This information is collected bySymantec for the purpose of delivering thefunctionalities of the software, and also for

evaluating and improving the ability ofSymantecs products to detect maliciousbehavior,potentially fraudulent websitesandother Internet security risks.

URLs of websites visited as well as searchkeywords and search results only if theNorton Safe Web feature is enabled. Thisinformation is collectedby Symantec forthepurpose of providing protection and ofevaluating and advising You regardingpotential threats and risks that may be

associated with a particular Web site beforeYou view it.

Executable files that are identified aspotential malware, including informationonthe actions taken by such files at the time ofinstallation. These files are submitted toSymantec using the Softwares automaticsubmission function.Thecollected files couldcontain personally identifiable informationthat has been obtained by the malwarewithout Your permission. Files of this type

are being collected by Symantec only for thepurpose of improving the ability ofSymantecs products to detect maliciousbehavior. Such automatic submissionfunctionmaybe deactivatedafter installationby following the instructions in theDocumentation for applicable products.

The name given to the computer during theinitial setup of the operating system. Ifcollected, thename will be used by Symantecas an account name for the computer under

which You may elect to receive additionalservices and/or under which You may usecertain features of the Software. You maychange such account name at any time afterinstallation of the Software (recommended).

Status information regarding installationand operation of the Software. Thisinformation indicates to Symantec whetherinstallationof the Software wassuccessfully

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completed as well as whether the Softwarehas encountered an error. The statusinformation could contain personally

identifiable information only if suchinformation is included in the name of thefile or folder encountered by the Software atthe time of installation or error. The statusinformation is collectedby Symantec for thepurpose of evaluating and improvingSymantecs product performance andinstallation success rate. Symantec mayalsouse this information to optimize itsweb-pages.

Information contained in email messages

that you send through the Software toSymantec to reportasspam or asincorrectlyidentified as spam. These email messagesmay contain personally identifiableinformation and will be sent to Symanteconly with your permission, and will not besent automatically. If you send suchmessages to Symantec, Symantec will usethem only for the purpose of improving thedetection ability of Symantecs antispamtechnology.

Information contained in a report that Youmay choose to sendto Symantec through the

Software when the Software encounters aproblem. The report includes informationregarding the status ofboth the SoftwareandYour computer at the time that the Softwareencountered the problem. The statusinformation about Your computer mayinclude the system language, country locale,and the operating system version for Yourcomputer, as well as the processes running,their status and performance information,

and data from files or folders that were openat the time the Software encountered theproblem. The information could containpersonally identifiable information if suchinformation is included in, or is a part of thename of the files or folders open at the timethe Software encountered the problem. Thisinformation will be sent to Symantec onlywith Your permission, and will not be sentautomatically. The information is collectedby Symantec for the purpose of correcting

the encountered problem and improvingSymantecs product performance.

The Internet Protocol (IP) address and/orMedia AccessControl (MAC) address andtheMachine ID of the computer on which theSoftware is installed to enable the Softwareto function and for license administrationpurposes.

Other general, statistical information usedfor product analysis, and for improvingproduct functionality.

Unless it is expressly defined as optional, thecollected information as set out above isnecessaryforthepurpose of thefunctionalityof Symantecs products.

Information may be transferred to theSymantec group in the United States or othercountries that may have less protective dataprotection laws than theregion in which Youare situated (including the European Union)and may be accessible by Symantecemployees or contractors exclusively to be

used in accordance with the purposesdescribed above. For the same purposes theinformation may be shared with partnersand vendors that process information onbehalf of Symantec. Symantec has takensteps so that the collected information, iftransferred, receives an adequate level ofprotection.

Subjectto applicable laws,Symantecreservesthe right to cooperate with any legal processand any law enforcement or other

government inquiry related to your use ofthis Software. This means that Symantecmay provide documents and informationrelevant to a court subpoena or to a lawenforcement or other governmentinvestigation. In orderto promote awareness,detectionandpreventionof Internet securityrisks, Symantec may share certaininformation with research organizationsandother security software vendors. Symantecmay also use statistics derived from the

information to track and publish reports onsecurity risk trends. By using the Software,You acknowledge and agree that Symantecmay collect, transmit, store, disclose andanalyze such information forthese purposes.

In addition, any Data that you transmit orstore through theOnline Backup Feature willbe transferred to and stored in serverslocated in countries that may have lessprotective data protection laws than thecountry in which You are located (including

without limitation the United States). Theseservers are owned and maintained by a thirdparty processor which Symantec hasrequired by contract to safeguardYour Data.If you have any questions about how yourData is being handled, please contactSymantec CustomerServiceusing thecontactdetails in Section 12.

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7. Sixty (60) Day Money BackGuarantee:

If You are the original licensee of this copyof the Software and are not completelysatisfied with it for any reason, please makeno further use of the Software and contactSymantec Customer Service, using thecontact details set out in Section 12 of thisLicense Agreement, for a refund of themoney You paid for the Software (lessshipping, handling,andanyapplicable taxesexcept in certain states and countries whereshipping, handlingand taxes are refundable)at any time during the sixty (60) day periodfollowing the date of purchase.

8. Limited Warranty:

Symantec warrants that any mediamanufactured by Symantec on which theSoftware is distributed will be free fromdefects for a period of sixty (60) days fromthe date of delivery of the Software to You.Your sole remedy in the event of a breach ofthis warranty will be that Symantec will, at

its option, replace any defective mediareturned to Symantec within the warrantyperiod or refund the money You paid for theSoftware. Symantec does not warrant thattheSoftware will meet Your requirementsorthat operation of the Software will beuninterrupted or that the Software will beerror-free. For the avoidance of doubt,references to Software in the foregoingsentence shall include, but not be limited to,the Online Backup Feature and Technical

Support.TOTHEMAXIMUMEXTENTPERMITTEDBYAPPLICABLELAW,THEABOVEWARRANTYISEXCLUSIVEAND INLIEUOFALLOTHERWARRANTIES,WHETHEREXPRESSOR IMPLIED, INCLUDINGTHEIMPLIEDWARRANTIESOFMERCHANTABILITY, FITNESS FORAPARTICULARPURPOSE,ANDNON-INFRINGEMENTOFINTELLECTUALPROPERTYRIGHTS. THISWARRANTY

GIVESYOUSPECIFICLEGALRIGHTS.YOUMAYHAVEOTHERRIGHTS,WHICHVARYFROMSTATETOSTATEANDCOUNTRYTOCOUNTRY.

9. Disclaimer of Damages:

SOMESTATESANDCOUNTRIESDONOTALLOWTHELIMITATIONOREXCLUSION

OFLIABILITYFOR INCIDENTALORCONSEQUENTIALDAMAGES, SOTHEBELOWLIMITATIONOREXCLUSIONMAY

NOTAPPLYTOYOU.TOTHEMAXIMUMEXTENTPERMITTEDBYAPPLICABLELAWANDREGARDLESSOFWHETHERANYREMEDYSET FORTHHEREINFAILSOF ITS ESSENTIALPURPOSE,INNOEVENTWILLSYMANTECORITSLICENSORSBELIABLETOYOUFORANYSPECIAL, CONSEQUENTIAL,INDIRECT,ORSIMILARDAMAGES,INCLUDINGANYLOSTPROFITSORLOSTDATAARISINGOUTOFTHEUSEOR

INABILITYTOUSETHE SOFTWARE(INCLUDINGBUTNOT LIMITEDTOUSEOFTHEONLINEBACKUPFEATUREANDTECHNICALSUPPORT)EVEN IFSYMANTECHASBEENADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGES.

INNOCASESHALL SYMANTECSORITSLICENSORS LIABILITYEXCEEDTHEPURCHASEPRICEWHICHYOUPAIDFORTHEAPPLICABLE SERVICEPERIOD. Thedisclaimersandlimitationssetforthabove

willapplyregardlessofwhetherYouaccepttheSoftware.

10. U.S. Government RestrictedRights:

For U.S. Government procurements, theSoftware is deemed to be commercialcomputer software as defined in FAR 12.212and subject to restricted rights as defined inFAR Section 52.227-19 "Commercial

Computer Software - Restricted Rights" andDFARS 227.7202, Rights in CommercialComputerSoftware or Commercial ComputerSoftware Documentation, as applicable, andany successor regulations. Any use,modification, reproduction release,performance, display or disclosure of theSoftware by the U.S. Government shall besolely in accordance with the terms of thisLicense Agreement.

11. Export Regulation:You acknowledge that the Software andrelated technical data and services(collectively "Controlled Technology") maybe subject to the import and export laws oftheUnitedStates, specificallytheU.S. ExportAdministration Regulations (EAR), and thelaws of any country where ControlledTechnology is imported or re-exported. You

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agree to comply with all relevant laws andwill not export any Controlled Technologyin contravention to U.S. law nor to any

prohibited country, entity, or person forwhich an export license or othergovernmental approval is required. AllSymantec product is prohibited for exportor re-exportto Cuba, North Korea, Iran, Syriaand Sudan and to any country subject torelevant trade sanctions. USEORFACILITATIONOFSYMANTECPRODUCTINCONNECTIONWITHANYACTIVITYINCLUDING, BUTNOTLIMITEDTO, THEDESIGN,DEVELOPMENT,FABRICATION,TRAINING,ORTESTINGOFCHEMICAL,

BIOLOGICAL,ORNUCLEARMATERIALS,ORMISSILES, DRONES,ORSPACELAUNCHVEHICLESCAPABLEOFDELIVERINGWEAPONSOFMASSDESTRUCTIONISPROHIBITED, INACCORDANCEWITHU.S. LAW.

12. General:

This License Agreement will be governed bythe laws of the State of California, United

States of America. This License Agreementis the entire agreement between You andSymantec relating to the Software and: (I)supersedes allprior or contemporaneousoralor written communications, proposals, andrepresentations with respect to its subjectmatter; and (ii) prevails over any conflictingor additional terms of any quote, order,acknowledgment, or similar communicationsbetween the parties. Notwithstanding theforegoing, nothing in this License Agreementwill diminish any rights You may have under

existing consumer protection legislation orother applicable laws in Your jurisdictionthat may not be waived by contract. ThisLicense Agreement shall terminate uponYour breach of any term contained in thisLicense Agreement and You shall cease useof and destroy all copies of the Software andDocumentation. The disclaimers ofwarranties and damages and limitations onliability shall survive termination. ThisLicense Agreement may only be modified by

theDocumentation or by a written documentthat has been signed by both You andSymantec. Should You have any questionsconcerning this License Agreement, or if Youdesire to contact Symantec for any reason,please write to Symantec Customer Service,555 International Way, Springfield, OR97477, U.S.A. or visit the Support page at:

www.symantec.com.

CPS / N360 5.0 / USE

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Chapter 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

About Norton 360 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Chapter 2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing Norton 360 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter 3 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Starting Norton 360 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Activating Norton 360 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Exploring the main window .. . . . . . . . . . . . . . . . . . . . . . . 19About Norton 360 status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23About managing messages and

alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Chapter 4 Responding to emergencies . . . . . . . . . . . . . . . . . . . . 31Using the Norton Bootable Recovery

Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Service and Support Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Index . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . 37

Quick Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Contents

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Contents12

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This chapter includes the following topics:

1 About Norton 360

About Norton 360Norton 360 offers proven performance and delivers

todays fast and light all-in-one solution to protect yourPC and all your online activities. It protects against

viruses, worms, hackers, and botnet. With a single

subscription, up to three PCs are protected. It

safeguards against online identity theft, protects

important files, and keeps your PC tuned and running

at peak performance.

Norton 360 is completely automated and easy to use.

It works quietly in the background to maintain youroverall system integrity with minimal effect on PC

performance. By offering an unmatched combination

of performance and protection, Norton 360 helps you

get the most out of your PC and your onlineexperience.

1Overview

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OverviewAbout Norton 360

14

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1 Installing Norton 360

Installing Norton 360You can install Norton 360 from a CD, a USB drive, or

from a file that you download.

To install Norton 360

1 Do one of the following:

1 If you install from a CD, insert the CD into the

optical drive.

In Windows Vista or Windows XP, click Install

Norton360.

In Windows 7, click LaunchNorton Install andthen click Install Norton360.

1 If you install from a USB drive, insert the USB

drive into the USB port.

In Windows Vista or Windows XP, clickLaunch

Norton Install and then click Install Norton

360.

In Windows 7, click OpenFolder toview files,double click Start.exe and then click Install

Norton360.

1 If you downloaded your copy of Norton 360,

double-click the file that you downloaded.

2Installation

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2 In the Norton 360 installation page, enter the

Product Key if prompted.

3 Click the Install Options link, review the options,and then click OK.

4 Click the User LicenseAgreement link, read the

agreement, and then click Close.

5 After you have read the agreement, clickAGREE&

INSTALL.

If the opening panel does not appearSometimes a computer's optical drive does not

automatically run a CD.

To start the installation from the product CD

1 On your desktop, double-clickMyComputer.

2 In theMyComputerwindow, double-click the icon

for your optical drive.

3 In the list of files, double-click Start.exe and thenclick InstallNorton360.

InstallationInstalling Norton 360

16

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1 Starting Norton 360

1 Activating Norton 360

1 Exploring the main window

1 About Norton 360 status

1 About managing messages and alerts

1 For more information

Starting Norton 360

Norton 360 protects any computer on which it isinstalled. You do not have to start the product to be

protected. If Norton 360 detects a situation that

requires your attention, Norton 360 may repair it

automatically. You can also set Norton 360 to notify

you when a situation requires your attention, and you

can decide which action you want to take.

At any time, you can start Norton 360 to adjust the

settings, review your protection status, or performpreventive maintenance. You can access all of the

program features from the main window.

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To start Norton 360


1 In the Windows notification area, double-click

the Norton360 icon.

1 On the Windows taskbar, click Start >All

Programs>Norton360 >Norton360.

1 Double-click the Norton360 icon on your

desktop.

Activating Norton 360To use all of the features in Norton 360, you must first

activate your product. Product activation reduces

software piracy and ensures that you have authentic

Symantec software. You can renew your subscription

after the end of your subscription period.

If you did not activate your product during installation,Norton 360 prompts for activation each time you start

the product. Also, you receive an activation alert

regularly until you activate the product.

w You must activate your product within the time periodthat the alert specifies, or your product stops working.

You can activate your product directly from the

activation alert. You can also activate your productfrom the Trial PeriodStatus link in the main window

or from theMyAccount window. In some cases, you

might need to enter your Product Key to activate your

product. You can activate or renew the subscription of

your product from any non-admin user account as well.

Activation should take only a few minutes.

To activate Norton 360, your computer must be

connected to the Internet. If you use a proxy server toconnect to the Internet, you must configure the proxy

settings. You can configure NetworkProxySettings

in the AdministrationSettingswindow.

To activate Norton 360 from the alert

1 In the alert, click ActivateNow or RenewNow.

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2 Click OK.

3 Follow the on-screen instructions.

4 In the window that appears, click Done.

To activate your product from the main window

1 In the Norton 360 main window, do one of the

following:

1 If you purchased a subscription version of a

retail product, click ActivateNow.

1 If the product came installed on your computer,

click ActivateOnlineNow.

1 If you want to renew the subscription of your

product, click Renew.

2 Follow the on-screen instructions to activate or

subscribe your product.

About problems during activation

A connectivity problem can occur if you use parental

control software. If you suspect that parental controls

might block the connection, you can configure the

parental controls so that they do not block the

activation procedure. You need to log in to your

parental control software or to the Internet through

your ISP as an administrator to change your

configuration.If you use a proxy server to connect to the Internet,

you must configure the proxy settings. You can

configure Network Proxy Settingsin theMiscellaneous

Settings section.

Exploring the main windowWhen you start Norton 360, the main window opens.

The main window provides access to all Norton 360

features, options, Help, and Support. You can also view

the overall status of your protection categories,

computer and Web protection, file backups, and files

that are left behind when you use the Internet.

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The main window contains the following areas that

provide access to tasks and services.

The following links are displayed at the top of the mainwindow:

Opens the Tasks page, which lets you

run scans, check for updates, view

Security History , check Vulnerability

Protection and check Norton Insight

Network.

This area also lets you manage

backup sets, run backup, restore

files, buy more storage, and restore

online backup by browser. You can

also run a diagnostic report, run

startup manager, run Registry

Cleanup , run Norton Insight, and

check Norton Tasks .

Tasks

Opens the Settings page, which lets

you customize Antivirus settings,

Firewall settings, Antispam settings,

configure the My Network

management tool and configure

Parental Controls.

This area also lets you configure

Identity Protection, schedule tasks,

manage Administrative Settings and

manage backup settings. You can use

the Quick Controls to turn on and off

Norton 360 features.

Settings

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Opens the Performance window

which shows all installs, downloads,

optimizations, detections, alerts, and

instances of Quick Scan that have

occurred on your computer since

installing Norton 360. The window

also displays a detailed graphical

representation of the CPU and the

memory usage by your Norton

product.

Performance

Opens the Feedback page, which lets

you submit feedback about your

experience with Norton 360

It also lets you go to the Help &

Support page.

Feedback

Opens the My Account page, whichlets you access your Norton Account,

renew your subscription, activate

your product, and buy more storage.

This area also lets you buy another

product license and check your

monthly product report. You can also

use this page to view your

subscription information and your

available online backup space.

Account

Opens the Norton Help Center and

the One Click Support page

You can view your subscription status

and the product information.

Support

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The System Status is on the left side

of the main window. It provides an

overall status of the protection

categories. Your status may be

Secure if your computer is secure,

Attention if an area needs your

attention, or At Risk if your computer

is at risk. This area also provides a

Fix icon. If an area needs your

attention, it is also reflected in one

or more protection categories.

Status summary

Protection categories is the largest area on the main

window and contains the following:

Lets you view PC Security details, run Scans,

run LiveUpdate, manage Firewall, and run

Norton Insight

PC Security

Lets you view Identity Protection details,

manage Identity Protection, and configure

Identity Safe

Identity

Protection

Lets you view Backup Details, manage Backup

Sets, run Backup, restore backup files, and buy

more storage

Backup

Lets you view PC Tuneup Details, run Disk

Optimization, run File Cleanup, run Diagnostic

Report, and run Startup Manager

PC Tuneup

The following icons are displayed at the bottom of the

main window:

Lets you access the world map with hotspots

of cybercrimes and the latest threats.

Activity Map

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Lets you monitor your childs activities on

the Internet.

w Norton Online Family may not beavailable with some versions of Norton 360.

In such case, you may not be able to access

Norton Online Family options.

Online Family

Lets you check the safety of a Web site.

w Safe Web may not be available withsome versions of Norton 360. In such case,you may not be able to access Safe Web

options.

Safe Web

Your activation status or subscription status appears

at the bottom of the main window. You can use the

ActivateNow option or the SubscribeNow option to

activate or subscribe your Norton product.

About Norton 360 statusNorton 360 displays the security status of your

computer at the top of the main window. Based on the

security status of your computer, Norton 360 shows

your system status as Secure,Attention, or AtRisk.

The system status indicator displays one of the

following statuses:

Indicates that your computer

is protected from threats,

risks, and damages.

Secure

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requires attention.

At the bottom section of the

Norton 360 main window,

click Fix Now to resolve the

security threats on your

computer.

Attention


is at risk.At the bottom section of the

Norton 360 main window,

click Fix Now to resolve the

security threats on your

computer.

At Risk

Norton 360 displays individual security status for each

protection category, such as PC Security, IdentityProtection, Backup, and PC Tuneup. Based on the

security status of the different components of your

computer, the status areas of the four protection

categories are marked as Protected, Attention, or At

Risk.

See Responding tosecurity status

indicatorson page 24.

When your system status or protection categories

statuses are marked asAtRisk or Attention, at thebottom section of the Norton 360 main window, click

FixNow to resolve all the security threats on your

computer.

Responding to security status indicators

When your system encounters a threat or a risk, the

product displays the security status at the top of the

main window. When a status indicator displays a status,

you can take appropriate action to improve your

protection status. Your protection is based on the

programs that are installed on your computer. To

improve your protection status, ensure that your

installed programs are up to date.

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When your system status or protection categories

statuses are marked asAtRisk or Attention, you can

resolve the security issues directly from the mainwindow.

To respond to security status indicators

1 In the Norton 360 main window, click FixNow.


About managing messages and alertsNorton 360 displays messages in several ways and in

several locations.

You might see messages in the following locations:

Several types of Norton 360

messages appear in the

notification area, at the farright of the taskbar. For

example, your PC was turned

off, or it has not been

connected to the Internet for

a while. In this case, you see

a message that your

protection may not be up to

date.

A different alert appears if a

security setting was turned

off. This message warns you

that your PC might not be

secure and helps you to turn

on the setting.

In most cases you can click

the alert to open Norton 360and fix the problems.

Notification area on your

Windows desktop

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Alerts and other messages

appear at the top of the main

window. The color of the

message indicates its

urgency. If the message color

is green, your computer is

protected. If the message

color is orange or red, you

must take appropriate action

to ensure that you stay

protected.

Norton 360 main window

overall status

Norton 360 displays

individual status areas for

each protection feature, such

as PC Security, Identity

Protection, Backup, and PC

Tuneup. The status areas

show how many issues needto be resolved for each

feature. You can use View

Details under each status

area for more information

about those issues. You can

use the Fix Now option to fix

all the issues that need to be

resolved to secure your

computer.

Norton 360 protection

categories and details

In Windows Vista and

Windows 7, Norton 360

displays the security status

of your computer in the

Norton 360 gadget in the

Windows sidebar.

Norton 360 gadget in the

Windows sidebar

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For more information

The product documentation helps you useNorton 360.You can find the information that you need on your

computer and on the Symantec Web site.

Accessing Help

Help is available throughout your Norton product. Help

provides links to information that assists you with the

specific tasks that you want to complete. The onlineHelp provides a guide to all of the product features.

To access Help

1 At the top of the main window, click Support.

2 In the drop-down menu, click Help.

3 In theHelpwindow, in the left pane, click a tab.

Your options are:

Displays Help by topicContents

Lists all keywords for the Help topics

in alphabetical order

Index

Opens a search box in which you can

type a word or a phrase

Search

To print a Help topic

1 In theHelpwindow, click the Contents tab.

2 In the Contents list, select the topic that you want

to print, and then click Print.

3 Select whether you want to print only the selected

topic, or the topic and all of the subtopics under it.

4 Click OK.

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Accessing the user guide PDF

You can find the Norton 360 User Guide on the CD or

the USB drive in PDF format. You must have Adobe

Reader installed on your computer to read the PDF.

w If you purchased this product as a download, the PDFand Adobe Reader are not included. You must download

the PDF from the Symantec Web site and Adobe Reader

from the Adobe Web site.

To install Adobe Reader

Do one of the following:

1 Insert the CD into the optical drive.

1 Insert the USB drive into the USB port and then

click LaunchNorton Install.

1 In the window that appears, click BrowseCD.

2 Double-click theManual folder.

3 Double-click the Adobe program file.4 Follow the on-screen instructions.

After you install the Adobe Reader, you can read the

PDF from the CD.

To read the user guide PDF from the CD or the USB drive

Do one of the following:

1

Insert the CD into the optical drive.1 Insert the USB drive into the USB port and then

click LaunchNorton Install.

1 In the window that appears, click BrowseCD.

2 Double-click theManual folder.

3 Double-click the PDF.

You can also copy the user guide to your computer and

read it from there.To read the user guide that you copied to your computer

1 Go to the location into which you copied the PDF.

2 Double-click the PDF.

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Accessing the Symantec Web site

You can access the Symantec Web site in a browser.

To access the Symantec Web site in your browser

1 Open your Web browser.

2 Go to the following URL:

www.symantec.com

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Getting StartedFor more information

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1 Using the Norton Bootable Recovery Tool

Using the Norton Bootable Recovery ToolIf the installation of your Norton product fails, you can

use the Norton Bootable Recovery Tool to scan andremove any security threats that prevent successful

installation. If your computer is infected and you are

not able to start your Windows operating system, you

can use Norton Bootable Recovery Tool to remove

threats and recover your computer.

Norton Bootable Recovery Tool is available on the

product CD that you purchased. You can use the

product CD as a recovery media.

w To use Norton Bootable Recovery Tool, you must usethe Product Key of the Norton product that you

purchased. If you use a trial version of Norton 360, you

need to create a Norton Account to receive a Product

Key to use Norton Bootable Recovery Tool.

To use the Norton Bootable Recovery Tool

1 Insert the recovery media and start your computer

from the recovery media.

The recovery media can be a Norton Bootable

Recovery Tool CD, DVD, USB key, or the product

CD.

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2 In the NortonBootableRecoveryTool window,

select your language, and then click OK.

3 Read the NortonLicenseAgreement, type yourProduct Key, and then click I Agree.

4 Click Start Scan.

5 After the scan is complete, remove the recovery

media from the drive or USB port, and restart your

computer.

Downloading the Norton Bootable Recovery ToolWizard

If your attempt to install a Norton product fails, you

can download the Norton Bootable Recovery Tool

Wizard. This easy-to-use wizard helps you create

Norton Bootable Recovery Tool on a CD, DVD, or USB

key. You can use Norton Bootable Recovery Tool to

scan your computer and remove any security threats

that prevent successful installation.

It is recommended that you download and install

Norton Bootable Recovery Tool Wizard on a computer

that does not have any security threats and create

Norton Bootable Recovery Tool. If you create Norton

Bootable Recovery Tool on an infected computer, there

is a chance that the recovery CD, DVD, or USB key

might get infected.w To use Norton Bootable Recovery Tool, you must use

the Product Key of the Norton product that you

purchased. If you use a trial version of Norton 360, you

need to create a Norton Account to receive a Product

Key to use Norton Bootable Recovery Tool.

To download the Norton Bootable Recovery Tool Wizard

from the Internet

1 Open your Web browser, and go to the following

URL:

http://www.norton.com/recoverytool_n360


Responding to emergenciesUsing the Norton Bootable Recovery Tool

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About SupportIf you have purchased Norton 360, you can access

Support from the product.

See the section "One Click Support" for more details.

w Support offerings may vary based on the language orproduct.

Accessing One Click Support

This feature is available for Norton 360, Norton

Internet Security, Norton AntiVirus and Norton

AntiVirus Classic.

One Click Support lets you access support from within

your product and offers the tools that automaticallydiagnose and resolve common issues. You can also

search for solutions or gain easy access to support by

phone, as well as free support by chat and email.

To access One Click Support

1 In the main product window, click Support

2 In the drop-down list, click GetSupport.

w Availability of support varies by region. Regulartelephone and Internet connection fees apply in certaincountries. For full support details, please visit:

www.symantec.com/globalsupport

Service and

Support

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About Self Help

The Symantec Web site contains answers to the mostcommon customer questions. From our Web site you

can:

1 Find help with your subscription,download, product

activation, or other nontechnical issues.

1 Search our Support Resources for help with

technical issues, such as installing, configuring, or

troubleshooting errors with your Norton products.1 Find information about the latest virus threats and

removal tools.

You can access the Symantec support Web site at:


Select your country to get access to Customer Service,

Technical support, and Help against Spyware and

Viruses.

Contact SupportIn addition to using our Self Help options, you can

contact a support representative by chat, email, or

phone.

w Availability of support varies by region. Regulartelephone and Internet connection fees apply in certaincountries. For full support details, please visit:


Service and Support SolutionsAbout Self Help

34
http://www.symantec.com/globalsupporthttp://www.symantec.com/globalsupporthttp://www.symantec.com/globalsupporthttp://www.symantec.com/globalsupport

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Following is an overview of our support offerings:

Chat in real time with a supportrepresentative.

For more complex technical issues,

chat offers the option to allow a

support representative to connect

remotely to your computer and

resolve your problem. Chat support

is free, with the exception of our

Virus and Spyware Solutionservice.

Chat

Submit your question on our Web

site and receive a response by

email.

Email support has a slower

response time when compared to

chat or phone. Email support is

free.

Email

Speak to a support representative

in real time.

Phone

To contact a support representative, please visit the

Symantec support Web site at the following URL:


The online support option is displayed first, followed

by the contact options where you can select the type

of support you prefer.

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Service and Support SolutionsContact Support

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AAccount 21

activation 18

problems 19

troubleshooting 19

Adobe Reader

installing 28

using to view PDF 28alerts 25

CCD

installing product from 16

Eerror messages 25

HHelp

accessing 27

printing 27

Iinstallation

from CD 15

from downloaded file 15

from USB 15

problems 16, 3132

Mmain window

features 19

options 19

status colors 25

status messages 25

Support 19

messages 25

NNorton 360

about 13

desktop icon 18

main window 25

status 23

Norton Bootable Recovery Toolusing 31

Norton Bootable Recovery Tool

Wizard

downloading 32

PPerformance 21

pop-up messages 25Product Feedback 21

Index

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SScans

Norton Bootable RecoveryTool 31

security status 24

Self Help 34

Settings 20

status 2324

Status summary bar 22

Support

contact 34One Click Support 33

Phone 34

Self Help 33

Symantec Support

accessing 29

Symantec Web site

accessing 29

TTasks 20

Uuser guide PDF

on CD 28

opening 28

Index38

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Quick InstallationNorton 360 includes protection updates and new product features as available

throughout this renewable service period. With this service you receive the right

to use this product on one computer or on the specified number of computers

during the service period, which begins upon initial installation. This renewable

service includes protection updates and new product features as available

throughout the service period, subject to acceptance of the Symantec License

Agreement included with this product and available for review at:

www.symantec.com

Product features may be added, modified, or removed during the service period.

Before you begin, you should close all open programs on your computer and

ensure that you are connected to the Internet.

Installing Norton 360

You can install Norton 360 from a CD, a USB drive, or from a file that you

download.

To install Norton 360


If you install from a CD, insert the CD into the optical drive.

In Windows Vista or Windows XP, click Install Norton 360.

In Windows 7, click Launch Norton Install and then click Install Norton

360.

If you install from a USB drive, insert the USB drive into the USB port.

In Windows Vista or Windows XP, click Launch Norton Install and then

click Install Norton 360.

In Windows 7, click Open Folder to view files, double click Start.exe and

then click Install Norton 360.

If you downloaded your copy of Norton 360, double-click the file that you

downloaded.

2 In the Norton 360 installation page, enter the Product Key.

3 Click the Install Options link, review the options, and then click OK.

4 Click the User License Agreement link, and read the agreement.

5 After you have read the agreement, click AGREE & INSTALL.

Norton from Symantec products protect consumers from traditional threats with antivirus, phishing protection, and spyware

protection. They also protect against bots, drive-by downloads, and identity theft, and are light on system resources. In addition,

Symantec provides services such as online backup and PC Tuneup, and is a trusted source for family online safety. For more

information please click one of the following links:

Documents

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