1

Nat

ural

Wor

k Te

amN

atur

al W

ork

Team

Dev

elop

men

t Pro

gram

2

Tea

m D

evel

opm

ent

Prog

ram

Obj

ectiv

es:

�D

evel

op fl

exib

le N

WTs

that

can

qui

ckly

resp

ond

to

the

dyna

mic

bus

ines

s at R

MW

.�

Con

duct

dev

elop

men

tal c

ours

es th

at e

nhan

ce th

e kn

owle

dge

and

skill

s of t

he T

eam

Mem

ber.

�C

reat

e an

�on-

time�

skill

dev

elop

men

t phi

loso

phy

to

prov

ide

max

imum

rete

ntio

n an

d im

plem

enta

tion.

�U

tiliz

e a

two-

fold

pro

gram

focu

sing

on

team

de

velo

pmen

t and

team

skill

s.�

Dem

onst

rate

org

aniz

atio

n-w

ide

supp

ort s

yste

ms

thro

ugh

prog

ram

faci

litat

ion

and

mai

nten

ance

.�

Parti

cipa

te in

a st

ruct

ured

tran

sfer

of l

eade

rshi

p pr

oces

s.

3

Tra

inin

g Pl

an -

2001

Team

JanFebMar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Team

Ldr

Ph#1

Team

Ph#2

Team

Ph#3

Team

Supp

Teams

Trai

ning

Trai

ning

Impl

emen

tatio

nM

aint

enan

ce

Ass

umpt

ions

for

NW

T T

rain

ing

Plan

:�T

rain

ing

Phas

e =

Wee

kly

sess

ions

-2

hrs/

wk

(*ex

cept

for M

etric

s 101

/Tea

m D

evel

opm

ent V

.)

�Reg

ular

Tea

m m

eetin

gs d

urin

g Im

plem

enta

tion

& M

aint

enan

ce P

hase

s�N

avig

ator

�U

pdat

e� se

ssio

ns b

etw

een

phas

es (m

arke

d w

/

)

Impl

emen

tatio

nM

aint

enan

ce/T

eam

Lea

ders

hip

Trai

ning

Impl

emen

tatio

n

TB

A

4

Tra

inin

g Pl

an -

2002

Team

JanFebMar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Team

Ldr

Ph#1

Team

Ph#2

Team

Ph#3

Team

Supp

Teams

Trai

ning

Impl

emen

tatio

n

Ass

umpt

ions

for

NW

T T

rain

ing

Plan

:�T

rain

ing

Phas

e =

Wee

kly

sess

ions

-2

hrs/

wk

(*ex

cept

for M

etric

s 101

/Tea

m D

evel

opm

ent V

.)

�Reg

ular

Tea

m m

eetin

gs d

urin

g Im

plem

enta

tion

& M

aint

enan

ce P

hase

s�N

avig

ator

�U

pdat

e� se

ssio

ns b

etw

een

phas

es (m

arke

d w

/

)

TB

A

Team

Lea

ders

hip

& S

uppo

rt

Mai

nten

ance

Mai

nten

ance

Tran

sfer

of L

eade

rshi

p

Mai

nten

ance

Tran

sfer

of L

eade

rshi

p

5

Nat

ural

Wor

k T

eam

-T

rain

ing

✔Te

am D

evel

opm

ent

�O

rient

atio

n to

NW

T�

Part

I: C

omm

unic

atio

n�

Part

II: P

artic

ipat

ion

�Pa

rt II

I: W

orki

ng in

Tea

ms

�Pa

rt IV

: Res

pect

in th

e W

orkp

lace

�Pa

rt V

: Tea

m P

erfo

rman

ce &

G

oal S

ettin

g

✔Te

am S

kills

�K

ey M

etric

s 101

�In

trodu

ctio

n to

C

ontin

uous

Impr

ovem

ent

�5-

S H

ouse

keep

ing

Proc

ess

�5S

: Int

rodu

ctio

n &

Sor

t�

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et in

Ord

er�

5S: S

hine

�5S

: Sta

ndar

dize

�5S

: Sus

tain

�Pl

an, D

o, C

heck

, Act

Pr

oble

m S

olvi

ng

6

Initi

al T

rain

ing

Wee

k #:

Sess

ion

Tit

le:

Tim

e:Fa

cilit

ator

(s):

1O

rient

atio

n to

NW

G2

hrs

Team

Ldr

/Jac

k2

Team

Dev

elop

men

t I: C

omm

unic

atio

n2

hrs

Eric

a/T

eam

Ldr

3Te

am D

evel

opm

ent I

I: Pa

rtic

ipat

ion

2 hr

sEr

ica/

Tea

m L

dr4

Team

Dev

elop

men

t III

: Wor

king

inTe

ams

2 hr

sEr

ica/

Tea

m L

dr

5K

ey M

etric

s 10

1 (A

)2

hrs

Nav

igat

ors/

Supp

6K

ey M

etric

s 10

1 (B

)2

hrs

Nav

igat

ors

7In

trodu

ctio

n to

Con

tinuo

usIm

prov

emen

t2

hrs

Team

Ldr

/Eri

ca

85S

: Int

rodu

ctio

n &

Ste

p O

ne- S

ort

2 hr

sTe

am L

dr/E

rica

95S

: Ste

p T

wo

� Se

t to

Ord

er2

hrs

Team

Ldr

/Eri

ca10

5S: S

tep

Thr

ee �

Shi

ne2

hrs

Team

Ldr

/Eri

ca11

5S: S

tep

Four

� S

tand

ardi

ze2

hrs

Eric

a/T

eam

Ldr

125S

: Ste

p Fi

ve �

Sus

tain

2 hr

sTe

am L

dr/E

rica

13Te

am D

evel

opm

ent I

V: R

espe

ct in

the

Wor

kpla

ce2

hrs

Team

Ldr

/Eri

ca

14/1

5R

epor

t to

Nav

igat

ors

30 m

inTe

am M

brs

7

Impl

emen

tatio

n -T

eam

Mtg

sW

eek

#:Se

ssio

n T

itle

:T

ime:

Fac

ilita

tor(

s):

16Te

am M

eetin

g: In

trod

uctio

n to

Goa

lSe

tting

1 hr

Team

Ldr

/Eric

a

17Te

am M

eetin

g: G

oal S

ettin

g1

hrTe

am L

dr18

Team

Mee

ting:

Goa

l Set

ting

1 hr

Team

Ldr

20Te

am M

eetin

g1

hrTe

am L

dr21

Team

Mee

ting

1 hr

Team

Ldr

22Te

am M

eetin

g1

hrTe

am L

dr25

Team

Mee

ting

1 hr

Team

Ldr

27Te

am M

eetin

g1

hrTe

am L

dr28

Team

Dev

elop

men

t V: T

eam

Perf

orm

ance

3 hr

sTe

am L

dr/E

rica

29/3

0R

epor

t to

Nav

igat

ors

30 m

inTe

am L

dr/E

rica

8

Impl

emen

tatio

n Ph

ase

Obj

ectiv

es:

�R

epor

t to

Nav

igat

or te

am o

n te

am le

arni

ng &

pr

ogre

ss a

chie

ved

durin

g th

e Tr

aini

ng p

hase

.�

Parti

cipa

te in

Goa

l-Pro

blem

Sol

ving

team

m

eetin

gs.

�Im

plem

ent a

ctio

n pl

ans t

o re

solv

e te

am p

robl

ems

iden

tifie

d du

ring

train

ing.

�M

onito

r pro

gres

s tow

ard

reso

lutio

n of

team

pr

oble

m(s

).�

Iden

tify

team

�ne

eds�

for t

eam

succ

ess.

�C

eleb

rate

ach

ieve

men

ts.

9

Mai

nten

ance

Pha

seO

bjec

tives

:�

Rep

ort t

o N

avig

ator

team

on

team

pro

blem

so

lvin

g su

cces

ses.

�Fa

cilit

ate

team

mee

tings

.�

Esta

blis

h ne

w g

oals

for t

eam

to a

chie

ve.

�Im

plem

ent t

he P

robl

em S

olvi

ng p

roce

ss to

cr

eate

an

impl

emen

tatio

n pl

an.

�Id

entif

y te

am �

need

s� fo

r tea

m su

cces

s.�

Cel

ebra

te a

chie

vem

ents

.

10

Tra

nsfe

r of

Lea

ders

hip

Phas

eO

bjec

tives

:�

Rep

ort t

o N

avig

ator

team

on

team

pro

blem

so

lvin

g su

cces

ses.

�Ev

alua

te N

WTs

dev

elop

men

t.�

Iden

tify

team

�ne

eds�

for t

eam

succ

ess.

�Ev

olut

ion

to a

self-

led

NW

T vi

a a

stru

ctur

ed

trans

fer o

f lea

ders

hip

proc

ess.

�C

eleb

rate

ach

ieve

men

ts.

11

Nat

ural

Wor

k Te

amN

atur

al W

ork

Team

Cou

rse

Des

crip

tions

12

Ori

enta

tion

to N

WT

Obj

ectiv

es:

�D

efin

e ch

arac

teris

tics o

f NW

Ts�

Shar

e Te

am M

embe

r exp

ecta

tions

�In

trodu

ce N

WTs

Key

Met

rics (

goal

s)�

Cre

ate

team

iden

tity

& c

harte

r�

Com

mun

icat

e te

am d

evel

opm

ent p

lan

Len

gth

of C

lass

: 2 h

ours

Inst

ruct

ors:

Eric

a, T

eam

Lea

der

13

Tea

m D

evel

opm

ent P

art I

: C

omm

unic

atio

nO

bjec

tives

:�

Rev

iew

cha

ract

eris

tics o

f eff

ectiv

e lis

teni

ng

�C

ompa

re 1

-on-

1 co

mm

unic

atio

n ve

rsus

team

co

mm

unic

atio

n�

Iden

tify

task

and

pro

cess

com

mun

icat

ion

met

hods

us

ed b

y te

am m

embe

rs�

Prac

tice

stra

tegi

es fo

r giv

ing

& re

ceiv

ing

feed

back

�Pa

rtici

pate

in a

team

bui

ldin

g ac

tivity

Len

gth

of C

lass

: 2 h

ours

Inst

ruct

ors:

Eric

a, T

eam

Lea

der

14

Tea

m D

evel

opm

ent P

art I

I:

Part

icip

atio

nO

bjec

tives

:�

Def

ine

char

acte

ristic

s of e

ffec

tive

mee

tings

�C

omm

it to

the

Mee

ting

Cod

e of

Con

duct

�

Iden

tify

the

role

s and

resp

onsi

bilit

ies o

f tea

m

mem

bers

�Pa

rtici

pate

in a

team

bui

ldin

g ac

tivity

Len

gth

of C

lass

: 2 h

ours

Inst

ruct

ors:

Eric

a, T

eam

Lea

der

15

Tea

m D

evel

opm

ent P

art I

II:

Wor

king

in T

eam

sO

bjec

tives

:�

Iden

tify

diff

eren

ces i

n in

divi

dual

vs.

team

eff

orts

�Sh

are

the

adva

ntag

es o

f tea

mw

ork

and

coop

erat

ion

for y

ours

elf,

your

team

, & y

our

orga

niza

tion

�Ev

alua

te th

e ch

alle

nges

team

s fac

e as

they

gro

w

and

deve

lop

�Pa

rtici

pate

in a

team

bui

ldin

g ac

tivity

Len

gth

of C

lass

: 2 h

ours

Inst

ruct

ors:

Eric

a, T

eam

Lea

der

16

Tea

m D

evel

opm

ent P

art I

V:

Res

pect

in th

e W

orkp

lace

Obj

ectiv

es:

�D

istin

guis

h th

e va

luab

le d

iffer

ence

s eac

h m

embe

rs b

rings

to th

e te

am�

Und

erst

and

the

impo

rtanc

e of

acc

eptin

g,

enco

urag

ing,

and

supp

ortin

g di

ffer

ence

s�

Det

erm

ine

the

sour

ce o

f con

flict

that

aris

es in

te

ams

�Pr

actic

e st

rate

gies

for d

ealin

g w

ith te

am c

onfli

ct

Len

gth

of C

lass

: 2 h

ours

Inst

ruct

ors:

Eric

a, T

eam

Lea

der

17

Tea

m D

evel

opm

ent P

art V

: T

eam

Per

form

ance

Obj

ectiv

es:

�A

sses

s tea

m p

erfo

rman

ce a

s a fu

nctio

ning

team

�Ev

alua

te p

rogr

ess t

owar

ds te

am g

oal(s

)�

Eval

uate

team

goa

ls a

gain

st e

stab

lishe

d m

etric

s�

Dis

tingu

ish

team

�s �

need

s�

�Pa

rtici

pate

in a

team

bui

ldin

g ac

tivity

Len

gth

of C

lass

: 3 h

ours

Inst

ruct

ors:

Eric

a, T

eam

Lea

der,

Team

Mbr

s

18

Key

Met

rics

101

Obj

ectiv

es:

�Id

entif

y te

am�s

spec

ific

Key

Met

rics:

Saf

ety,

Q

ualit

y, P

rodu

ctiv

ity, S

ched

ule

Atta

inm

ent,

and

Intro

to th

e P&

L�

Com

mun

icat

e co

mpo

nent

s tha

t mak

e up

&

effe

ct e

ach

key

met

ric�

Shar

e ho

w te

am�s

invo

lvem

ent c

an a

chie

ve

met

ric g

oal

Len

gth

of C

lass

: 2.5

hou

rsIn

stru

ctor

s: N

avig

ator

s, Su

ppor

t Grp

s

19

Intr

oduc

tion

to C

ontin

uous

Im

prov

emen

tO

bjec

tives

:�

Intro

duce

impo

rtanc

e of

Con

tinuo

us

Impr

ovem

ent t

o R

MW

�Id

entif

y th

e co

mpo

nent

s to

Con

tinuo

us

Impr

ovem

ent

�Id

entif

y w

hat N

WT

task

s con

tribu

te to

CI

Len

gth

of C

lass

: 2 h

ours

Inst

ruct

ors:

Nav

igat

ors,

Supp

ort G

rps,

Team

Ld

r

20

5 Pi

llars

of 5

S:

Firs

t Pill

ar -

Sort

Obj

ectiv

es:

�Ex

plan

atio

n of

the

Firs

t Pill

ar -

Sort

�A

naly

ze h

ow to

impl

emen

t Sor

t �

Con

firm

and

per

form

step

s in

Red

-Tag

ging

�Id

entif

y ac

tion

for u

nnee

ded

item

s�

Con

duct

Firs

t pill

ar: S

ort i

n w

ork

area

Len

gth

of C

lass

: 2 h

ours

Inst

ruct

ors:

Tea

m L

eade

r, Su

ppor

tGrp

s

21

5 Pi

llars

of 5

S:

Seco

nd P

illar

-Se

t in

Ord

erO

bjec

tives

:�

Expl

anat

ion

of th

e Se

cond

Pill

ar -

Set i

n O

rder

�A

naly

ze h

ow to

impl

emen

t Set

in O

rder

�Sh

are

tool

s and

tech

niqu

es to

impl

emen

t pill

ar�

Con

duct

Sec

ond

pilla

r: Se

t in

Ord

er in

wor

k ar

eaL

engt

h of

Cla

ss: 2

hou

rsIn

stru

ctor

s: T

eam

Lea

der,

Supp

ortG

rps

22

5 Pi

llars

of 5

S:

Thi

rd P

illar

-Sh

ine

Obj

ectiv

es:

�Ex

plan

atio

n of

the

Third

Pill

ar -

Shin

e�

Ana

lyze

how

to im

plem

ent S

hine

�Sh

are

tool

s and

tech

niqu

es to

impl

emen

t pill

ar�

Con

duct

Thi

rd p

illar

: Shi

ne in

wor

k ar

eaL

engt

h of

Cla

ss: 2

hou

rsIn

stru

ctor

s: T

eam

Lea

der,

Supp

ortG

rps

23

5 Pi

llars

of 5

S:

Four

th P

illar

-St

anda

rdiz

eO

bjec

tives

:�

Expl

anat

ion

of th

e Fo

urth

Pill

ar -

Stan

dard

ize

�A

naly

ze h

ow to

impl

emen

t Sta

ndar

dize

�Sh

are

tool

s and

tech

niqu

es to

impl

emen

t pill

ar�

Con

duct

Fou

rth p

illar

: Sta

ndar

dize

in w

ork

area

Len

gth

of C

lass

: 2 h

ours

Inst

ruct

ors:

Tea

m L

eade

r, Su

ppor

tGrp

s

24

5 Pi

llars

of 5

S:

Fift

h Pi

llar

-Sus

tain

Obj

ectiv

es:

�Ex

plan

atio

n of

the

Fifth

Pill

ar -

Sust

ain

�A

naly

ze h

ow to

impl

emen

t Sus

tain

�Sh

are

tool

s and

tech

niqu

es to

impl

emen

t pill

ar�

Use

5S

scor

ecar

d to

eva

luat

e 5S

im

plem

enta

tion,

impr

ovem

ent,

and

mai

nten

ance

Len

gth

of C

lass

: 2 h

ours

Inst

ruct

ors:

Tea

m L

eade

r, Su

ppor

tGrp

s

25

Prob

lem

Sol

ving

: Int

rodu

ctio

n

Obj

ectiv

es:

�In

trodu

ctio

n to

team

pro

blem

solv

ing

�D

efin

e te

am p

robl

em(s

)�

Iden

tify

team

cha

mpi

ons f

or e

ach

prob

lem

�O

utlin

e th

e pr

oble

m so

lvin

g pr

oces

s�

Util

ize

the

Plan

, Do,

Che

ck, A

ct p

roce

ss

Len

gth

of C

lass

: 1 h

our

Inst

ruct

ors:

Tea

m L

eade

r, Ja

ck

26

Prob

lem

Sol

ving

: Ste

ps 1

-2

Obj

ectiv

es:

�C

omm

unic

ate

com

pone

nts o

f Ste

p O

ne: F

orm

a

Team

�Id

entif

y te

chni

ques

for g

aini

ng p

artic

ipat

ion

from

su

ppor

t gro

ups

�C

omm

unic

ate

com

pone

nts o

f Ste

p Tw

o: P

robl

em

Def

initi

on�

Spec

ifica

lly d

efin

e gr

oup�

s pro

blem

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