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7/30/2019 Nguyen Luu Ly. A2 WLP
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Assignment Received By: Date:
NGUYEN TRAI UNIVERSITY
BTEC HND IN BUSINESS (MANAGEMENT)
ASSIGNMENT COVER SHEET
NAME OF STUDENT Nguyen Luu Ly
REGISTRATION NO.
UNIT TITLE Working with and Leading People
ASSIGNMENT TITLE Toshiba - Please Dont Go
ASSIGNMENT NO 2 of 2
NAME OF ASSESSOR
SUBMISSION DEADLINE 2.1.2013
I, ____Nguyen Luu Ly______ hereby confirm that this assignment is my own work and not copied orplagiarized from any source. I have referenced the sources from which information is obtained by me forthis assignment.
________________________________ _____ 02 . 01 . 2013 ____________
Signature Date
----------------------------------------------------------------------------------------------------------------
FOR OFFICIAL USE (Course Administrator)
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Unit Outcomes
Outcome Evidence for thecriteria
Feedback Assessors decisionInternal
Verification
First
attempt
Re-
work
Be able to
work
effectively
in
a team
LO3
Assess the benefits of
team working for an
organisation
3.1
Demonstrate working
in a team as a leader
and member towards
specific goals, dealing
with any conflict ordifficult situations
3.2
Review the
effectiveness of the
team in achieving the
goals
3.3
Be able to
assess the
work
and
developmen
t needs of
individuals
LO4
Explain the factors
involved in planning
the monitoring and
assessment of work
performance
4.1
Plan and deliver the
assessment of the
development needs of
individuals
4.2
Evaluate the success
of the assessment
process
4.3
Merit grades awarded M1 M2 M3
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Outcome Evidence for thecriteria
Feedback Assessors decisionInternal
Verification
First
attempt
Re-
work
Distinction grades awarded D1 D2 D3
Assignment( ) Well-structured; Reference is done properly / should be done (if any)
Overall, youve
Areas for improvement:
ASSESSOR SIGNATURE DATE / /
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Outcome Evidence for thecriteria
Feedback Assessors decisionInternal
Verification
First
attempt
Re-
work
NAME: ...............................................................................
(Oral feedback was also provided)
STUDENT SIGNATURE DATE / /
NAME : ..............................................................................
FOR INTERNAL USE ONLY
VERIFIED YES NO
DATE : ................................................................
VERIFIED BY : ................................................................
NAME : ................................................................
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Table of Contents
Introduction ..................................................................................................................................... 7
Analyzed ......................................................................................................................................... 8
1. Assess the benefits of team working for Toshiba AMA Inc ................................................ 8
1.1. Definition of team ......................................................................................................... 8
1.2. Structure of team .......................................................................................................... 8
1.3. Benefits of team working ............................................................................................. 8
1.4. Benefits of team working for Toshiba .......................................................................... 8
2. Demonstrate working in a team as a leader and member towards specific goals, dealing
with any conflict or difficult situations ....................................................................................... 9
2.1. Conflict in organization ................................................................................................ 9
2.2. Types of conflict ........................................................................................................... 9
2.3. Caused of conflict ......................................................................................................... 9
2.4. Deals with conflict ...................................................................................................... 10
3. Review the effectiveness of the team in achieving the goals ............................................. 11
3.1. The factors that inhibit the development of effective teamwork ................................ 11
3.1.1. Group size ........................................................................................................... 11
3.1.2. Purpose of group ................................................................................................. 12
3.1.3. Groups conflict................................................................................................... 12
3.2. Factor that promote the development of effective teamwork ..................................... 12
3.2.1. Patience ............................................................................................................... 12
3.2.2. Training ............................................................................................................... 12
3.2.3. Delegation ........................................................................................................... 13
3.2.4. Incentive .............................................................................................................. 13
4. Explain the factors involved in planning the monitoring and assessment of work
performance ............................................................................................................................... 14
4.1. Monitoring plan of work performance ....................................................................... 14
4.2. Assessment plan of work performance ....................................................................... 14
4.3. Monitoring and assessment of work performance in Toshiba .................................... 14
5. Plan and deliver the assessment of the development needs of individuals ........................ 15
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5.1. Development needs ..................................................................................................... 15
5.2. Development plan of individuals in Toshiba AMA ................................................... 16
5.2.1. Job description..................................................................................................... 16
5.2.2. Development plan ............................................................................................... 17
5.2.3. The effectiveness of the work and the expectations of the company .................. 18
6. Evaluate the success of assessment process....................................................................... 18
6.1. Choosing assessment criteria ...................................................................................... 18
6.2. Impact of assessment on Toshiba ............................................................................... 19
Conclusion .................................................................................................................................... 20
Reference ...................................................................................................................................... 21
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Introduction
Keeping careful watch of who's leaving, how long it takes for them to leave, and why they leave
is just what Toshiba America Medical Systems, Inc. does. I proposed to make assessments aboutToshiba makes remarks and appreciation for their recruitment decisions. I have made the
assessment criteria, objective evaluation of specific employees, thereby making plans for her.
From which, Toshiba can draw the positives and limitations of the assessment staff.
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Analyzed
1. Assess the benefits of team working for Toshiba AMA Inc
1.1. Definition of team
A team is a small number of people with complementary skills who are committed to
a common purpose, performance goals and approach, for which they hold themselves
mutually accountable (Katzenbach & Smith)
1.2. Structure of team
- Multi-disciplinary: This team consists of individuals with various skills and a
knack own special skills, their experience and knowledge can be Pooled or
exchange. Thanks to this team, they can enhance the ability to link to what each
person has to quickly solve problems and complete objectives.
- Multi-skilled teams: This team consists of individuals who have been through a
lot of different groups, with different task properties. So they can take on any role
in the team, be able to share all the work and get the job done smoothly. Whether
the current team has less or more persons, all of them knew what to do to
complete the job in the shortest time.
1.3. Benefits of team working
- Improving the productivity
- Improving quality of products or services
- Improving customer focus
- Speeding the spread of ideas
- Increasing employee motivation
- Introducing multi-skilling and employee-flexibility
- Responding to opportunities and threats and to fast-changing environments
1.4. Benefits of team working for ToshibaTeamwork is a work that requires the activity evenly among team members. Toshiba,
teamwork provides many benefits in employee retention. Teamwork allows
employees to take greater responsibility for decision-making and also allows the team
members to control the work process. This can lead to mental improvement as
employees more authority and ownership for the project they are working on. Team
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working to make employees at Toshiba clearly sees their role and responsibilities for
companies, helping them find their value and place of work. So they will become
more excited about the work. Teamwork can help the task at Toshiba AMA is more
flexible. By bringing together employees from different parts of a project together
into a group, or blockage problems can sometimes be solved more easily. Since, the
staff has more experience, helping them to improve their qualifications. Teamwork
and maximize the creativity of each employees in Toshiba AMA. They can present
new ideas, and if recognized, they will be really excited about the work assigned.
2. Demonstrate working in a team as a leader and member towards specific goals,
dealing with any conflict or difficult situations
2.1. Conflict in organization
Whenever there is disagreement in the workplace, conflict will occur. Conflict
brought about internal divisions within the company, but it also brought positive
changes, it makes people change and progress.
2.2. Types of conflict
- Positive conflict
Positive conflict occurs when the parties disagree with each other but
existing ideas can have a good impact on the development of the
company. Any positive conflict also brought major changes in the
company's success, it brings creativity, encouraged to contribute ideas in
the organization. Positive conflict reduces the effects of conformity
pressures and groupthink.
- Negative conflict
Negative conflict occurs when parties given the mixed ideas and involves
many bad consequences to the overall development of the organization.
Negative conflict can include the following:
2.3. Caused of conflict
- Interdependence conflict
While there are many people who do a lot of different parts of a task, their
performance will affect each other. They often have to face each other to
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solve problems in their work. When a job not completed nor done wrong
will affect the whole team, the conflict will occur.
- Style difference
Each person has a different personal style of work, or work requirements,
their work make their style. When people have different style with a job
will make it difficult to solve problems or make their work slowed down.
- Background or gender differences
People have different educational backgrounds, different life experiences
and political preferences and so on. This makes us different from each
other and helps maintain the interest in meeting other people. But these
reasons can also cause conflicts.
(http://www.ehow.com/about_5365235_types-conflict-workplace.html)
- Leadership style
Leadership style does not fit well can cause conflict. When all staff are
familiar with a leadership style of the previous leader, the current leader
has different leadership style will cause difficulties and disagreements
among employees. It is also stressful for the work environment and makes
employees feel hard with their work.
-Personal differenceEach person has a different personality and a different way of looking at
the same problem. Therefore, when arranged for people who have
different personalities will make them conflict with each other as soon as a
problem occurs. They will always be conservative to protect their views,
so will make the job more difficult.
2.4. Deals with conflict
- When conflict occurs in the company, a leader needs to provide
employees with the right solutions and to become stronger to be able to
take responsibility for the consequences that conflict triggers. Leader
should continually encourage employees to do and complete their work to
avoid conflict happened. But when it has happened, the leader needs to
find the root cause of the trouble, not to find out who was right and who
http://www.ehow.com/about_5365235_types-conflict-workplace.htmlhttp://www.ehow.com/about_5365235_types-conflict-workplace.htmlhttp://www.ehow.com/about_5365235_types-conflict-workplace.htmlhttp://www.ehow.com/about_5365235_types-conflict-workplace.html7/30/2019 Nguyen Luu Ly. A2 WLP
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was wrong. Require the parties involved to provide the necessary
information to solve the problem. Then the leader can give your feedback
to staff about the conflict going on. Disagreements in the work are
inevitable, so when the leader can deal and help employees resolve
conflict, they will gain huge benefits and provide better performance.
Changing leadership style needed also makes employee attitudes become
more positive. For example, a leader with dictatorial leadership style, if
becomes clear understanding of the staff and how to promote their work,
to make them satisfied with their work.
- Employees are often involved in the conflict in the company. So to solve
the problem, each employees need to enhance understanding of the work.
The discussion needed to resolve conflict to expand people's awareness of
the situation, giving them an insight into how they can achieve their goals
without affecting others. Employees also need to enhance group cohesion:
When conflict is resolved effectively, team members can develop stronger
mutual respect and a renewed faith in their ability to work together. they
also need to transform themselves more to fit the work environment,
Conflict pushes individuals to examine their goals in close detail, helping
them understand the most important with them, sharpening their focus,
and enhancing their effectiveness.
3. Review the effectiveness of the team in achieving the goals
3.1.The factors that inhibit the development of effective teamwork
3.1.1. Group size
The size of group is the factor that can determine its likely behaviour. To
becoming a large group, group should
Require a higher degree of formalization
Require clearer line of communication
Pay less need of individual
Concentrate more on tasks requirement than personal issues
More care about the group development
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3.1.2. Purpose of group
Work-group is assigned purpose within the organization structure. Some
group are especially set up for many purpose, such as: task-force, working
parties and project groups.
3.1.3. Groups conflict
Conflict can be pretty much inevitable when you work with others. People
have different viewpoints and under the right set of circumstances, those
differences escalate to conflict. How you handle that conflict determines
whether it works to the team's advantage or contributes to its demise.
All three factors may affect a group that inhibit the size of group, purpose, and conflict.
Applied to Toshiba AMA, we can see all three factors are important. Toshiba is a big
corporation; the group can see that there are big in size. So, all the work, the pressure in
the group is very large. It requires the capacity of staff at a higher level. Managers and
leaders are also subject to more pressure. Target is an important factor. Every individual,
every group and every organization has its own purpose. Toshiba have purpose will help
them set goals, know what they should do, and determine the position of each individual
in the group. Conflict is a negative factor but always appear in the group. To resolve the
conflict, only one way that people must constantly hone communication skills to be able
to talk to each one easily. Moreover, the conflict can be solved; people also have the
opportunity to understand deeply each other.
3.2.Factor that promote the development of effective teamwork
3.2.1. Patience
Some workers are more skilled than others, and some tasks are harder than
others. Remind yourself that you are all working towards a common goal, and
offer a helping hand instead of criticism or judgment.
3.2.2. Training
In order to have everyone efficiently working together, you need to lay the
proper groundwork. From the beginning, the core values of teamwork need to
be instilled. Team building exercises, such as situational scenarios, ropes
courses and games, are an effective way to do this.
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3.2.3. Delegation
Establish clearly defined roles for each and every team member, as this gives
him a sense of purpose. Too much tunnel vision can lead to the "not my
problem" effect, which is obviously counterproductive to teamwork.
3.2.4. Incentive
Everyone is presumably sold on working together for the greater good.
However, it doesn't hurt to add extra, performance-based perks here and there,
as long as they are for the entire group. Individual awards can sometimes lead
to team members creating their own agenda and losing focus.
3.2.5. Reinforcement
Schedule regular meetings to ensure that everyone is still on the level. This
can be done as a group or in private, as long as constructive feedback and an
open dialogue are the letter of the law. Being proactive and stopping problems
before they start not only helps your business, it also strengthens teamwork in
the sense that you know that everyone worked together.
(http://www.ehow.com/list_7594978_factors-influence-effective-team-work.html)
When Toshiba AMA can apply the above factors into their group, they can stimulate
employees to work in a company truly much more effective. Teamwork is the catalyst
that helps Toshiba realizes its full potential. Developing teamwork is about facilitating a
commitment to working together on the goals of the company and aligning the
circumstances and opportunity for workers to contribute their best. For Toshiba, to reach
its potential, it must deploy its human assets efficiently, for maximum productivity,
creativity and synergy. Expect this to happen, people must want to work together, and
this kind of highly focused commitment is ultimately an individual behavioral decision
made by each employee. The challenge of managing individual commitment to the team,
overcoming ego behaviors, lack of teamwork skills and process, and creating an inclusive
and participatory work environment should not be taken lightly. Toshiba will have such
great potential for organizational success if handled well, while carrying the seeds of
catastrophic failure if managed badly.
http://www.ehow.com/list_7594978_factors-influence-effective-team-work.htmlhttp://www.ehow.com/list_7594978_factors-influence-effective-team-work.htmlhttp://www.ehow.com/list_7594978_factors-influence-effective-team-work.htmlhttp://www.ehow.com/list_7594978_factors-influence-effective-team-work.html7/30/2019 Nguyen Luu Ly. A2 WLP
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4. Explain the factors involved in planning the monitoring and assessment of work
performance
4.1. Monitoring plan of work performance
In an effective organization, all tasks and projects are monitored continually.
Monitoring is measuring performance and providing ongoing feedback to employees
and work groups on their progress toward reaching their goals. Criteria requirements
for monitoring performance include
- Conducting progress reviews with employees where their performance is
compared against their elements and standards.
- Check how well employees are meeting predetermined standards and to
make changes to unrealistic or problematic standards.
4.2. Assessment plan of work performance
An organization has very good impact on employees, the need to regularly perform
the appropriate assessment for employees. Assessment staff can bring to both the
discipline and reward. Assessment also helps the company to find out the weaknesses
of staff for timely appropriate training plan.
- Identify the Organization current activities and the extent to which they
are used for the organization. Compile the data on the performance level
that the organization has achieved.
- Use objective standard to assess the effectiveness of individual current
approach, his/her current plan. Help employees find the opportunity to
develop themselves as well as to improve the experience.
- Close key gap: creating appropriate training plan for staff to help them
improve their shortcomings. As well as continuous monitoring to find out
what employees need help in the company.
4.3. Monitoring and assessment of work performance in Toshiba
First, you need to know what you're dealing with. Monitoring leadership retention
rates and patterns is a good place to start. Keeping careful watch of who's leaving,
how long it takes for them to leave, and why they leave is just what Toshiba America
Medical Systems, Inc.At Toshiba, we have noticed there is a link between the level
of support provided and a department's ability to keep top performers."
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To plan a staff assessment, Toshiba should provide specific objectives for each
employee, each individual in the company, so they know what to do. These goals are
usually set periodically, for example every year or every month. Such issues will be
time control, make it easy for the assessment becomes easier. Making goals should be
accompanied with assessment criteria. Based on that we can evaluate and feedback
comes back to the employee. Finally, Toshiba should consider whether individuals
after receiving feedback, become progressive or not.
For example, Mai is an employee of Toshiba AMSs sale department; she assumed
the role of sale for the hospital medicine agents in Hanoi.2012, Toshiba aims to Mai
sold more than 500 types drugs in any form every month. Evaluation criteria for Mai's
work is based on the amount of consumption of each hospital in the last month, and
orders for the next month. Based on, Toshiba can know the status of the employees of
Mai, developing or being poor. Then the company can provide feedback for Mai, for
example, introduces the relationship, or hire more employees to do the same position
to increase labor productivity, or to advanced training level. Since, if her labor
productivity further development should be rewarded in order to retain, in contrast,
Toshiba AMA should find other employees to replace Mai
5.
Plan and deliver the assessment of the development needs of individuals5.1. Development needs
The training needs assessment is a critical activity for the training and development
function. Whether the company works very, very good the employee, the demand for
training is still always necessary to hone the skills and experience of staff. To assess
training needs, Toshiba should provide and analyze the following information
- Organization and its goals and objectives.
- Jobs and related tasks that need to be learned.
- Competencies and skills that are need to perform the job.
- Individuals who are to be trained.
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5.2.Development plan of individuals in Toshiba AMA
Return to the example of Sale employee listed above, we can take this example to
better analyze the development plan for individual in Toshiba AMA. Mai is the sale
of medical worker, so her development plan is no different to the normal sale staff.
5.2.1. Job description
Sales employees not only earn a standard salary, but receive added income as
well. This income comes from bonuses and commissions when they have both
met and exceeded their targets. They also get other vacation, pension, and
insurance benefits.
- Functions of Sales Support employees include:
working with the sales teams
Handle client (hospital) issues and enquiries
Check on hospital orders, prices and discounts
Coordinate with other departments, such as accounts, purchasing and
dispatch
Perform administrative duties
Plan employee activities, and meetings
- Skills required
Excellent communication skills
enthusiastic and dependable
focused and goal oriented
Be able to achieve sales objectives
Be able to achieve high customer satisfaction
Have good organizational skills
Have good knowledge about sales procedures and merchant services
Be inventive and resilient
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5.2.2. Development plan
Career path
To follow this career path, Mai needs to have and improve skills more. The
first is to achieve the goals that the company made, then to achieve success in
his career.
Barrier Development plan
Negotiating skills Negotiating skills: this is the most important skills to
determine the success of a sale staff. This skill requires
smart, subtle communication to be able to provide the most
benefit for the Toshiba AMA.
In daily life, Mai can improve this skill with the same
regular dialogue with parents, friends, used to negotiate to
get what she wants to achieve.
At work, she will learn this skill when direct trade with thecustomer (hospitals purchasing staff) for the company.
Bargaining, the time of delivery, process and pay the debt,
all the negotiating skills of a sale staff.
Communication skill Communication skills are really important, not only for Sale
Sale
Staff for
a region
sale
manager
for a
region
Sale
directors
of areas
Executive
Sale
Director
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job but also for life. Improve communication skills is an
essential. I think a communication course has helped Mai a
lot in improving communication skills. The way that she
shares ideas, as well as discussion of ideas among members
actually very effective.
workflow management
and planning
When time is managed effectively, lives have become
better. How to manage time is a very easy way. Mai need to
set a detailed and clear timetable. The more detailed it is, the
more coherent way that she can manage her life and her
work.
5.2.3. The effectiveness of the work and the expectations of the company
Mai job at Toshiba is not really effective because customers are familiar with
the Toshiba brand in the field of electronic production, but did not know about
the brand medical and the health care service. Therefore, in order to create
confidence in customers, Mai needs to cultivate more of the things that
Toshiba has outlined above. Then Mai can promote the best of their ability
can in the consumption of drugs that Toshiba has produced.
6. Evaluate the success of assessment process
6.1. Choosing assessment criteria
Assessment of the company's success is evaluating many different criteria. It is the
judgment of the leadership for the staff or collectively through the transcript, the
requirements of the job compared to what the company expected. Criteria for
assessment can be based on the following step
- Job Analyzed: Analyzed may be carried out by observation, if the job is
routines and repetitive, it will be easy to see what it involved. Job
analyzed indentifies all the component tasks and skills requirement of each
individual.
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- Job description: description of job or position including its purpose and
scope, duties and responsibility, relationship with other jobs and the
expected results that manager give for the position.
- Departmental or team plan, performance standard and targets: if the plan
completion of a certain number of tasks or production of a certain number
of units, to a particular quality, standard, assessment can be focused on
whether those target have been achieved.
(BPP course book, page 398)
6.2. Impact of assessment on Toshiba
It can provide the Toshiba AMAs managerwith very practical and functional
information about what employee needs from the course, the progress that they have
made, their difficulties, their favorite activities or even some suggestions or
improvements that Toshibas managercan implement later on. Some staffs tend to
ignore the corrections, suggestions or feedback made by the others: but when a
learner is somehow forced to correct himself/herself, there exists a higher probability
that those errors will be analyzed, and omitted. Its also helps the employees to get a
better idea of the goals that they are trying to reach.
Staffs can be undecided or if they havent received enough feedback from others, they
may have doubts regarding to the progress that they have made; therefore they can
provide wrong information, making the assessment process invalid. Maybe the most
significant disadvantage of all would be the lack of maturity. Some staff is not ready
to be assessed by their leader or co-worker at Toshiba, mostly because they arent
aware of the seriousness or importance of the process. can have a lot of people do not
agree with the assessment results for the effort they put out for their labor is great, but
sometimes the target too high compared to the request, so they do not get paid or
compliment rewarded for what they do.
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Conclusion
The above is my presentation on the assessment plan as well as the assessment team
and the operation of the team at Toshiba. I set out the benefits of group work, as wellas the factors that affect the group in achieving goals. Then I set out the factors related
to employee assessment process and specific plans for them.
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Reference
1. BPP course book, Leading people and Development
2. http://www.ehow.com/list_7594978_factors-influence-effective-team-work.html
3. http://www.ehow.com/about_5365235_types-conflict-workplace.html
http://www.ehow.com/list_7594978_factors-influence-effective-team-work.htmlhttp://www.ehow.com/list_7594978_factors-influence-effective-team-work.htmlhttp://www.ehow.com/about_5365235_types-conflict-workplace.htmlhttp://www.ehow.com/about_5365235_types-conflict-workplace.htmlhttp://www.ehow.com/about_5365235_types-conflict-workplace.htmlhttp://www.ehow.com/list_7594978_factors-influence-effective-team-work.html