Nitel Company Overview

Financially Strong. Nationally Recognized.

Experience and Stability

Founded in 1997 in Chicago

Privately held

Debt free since inception

EBITDA and cash flow positive

Rapid Year-over-Year Growth

Inc. 500|5000 six years running

110% growth in last 5 years

100% organic growth

UIC Chicago Area Entrepreneurship

Hall of Fame Inductee

Twice Recognized Among America’s

Fastest Growing Inner City Businesses

Core POPs

Access POPs

Customer locations

Nationwide Reach to Any U.S. Location

The Nitel Network

• 6 core points of presence

• 52 access points of presence

• Over 15,000 COs serving Ethernet over fiber

• 1,430 COs serving Ethernet over copper

• Over 500,000 buildings lit with competitive fiber

• Network agnostic delivery of local access using 130+ providers

n-Tellisource: Intelligent Network Sourcing

The n-Tellisource proprietary database contains

location information for over 130 networks, including:

• POP locations

• Carrier hotels

• Central offices

• Lit buildings

• Floor & suite location

• Routes

• Capacity

• Availability

n-Tellisource: Intelligent Network Sourcing

Map view shows all carrier

options in the area.

Ideal for:

•Redundancy requirements

•Requests for a specific last-

mile network

•Ensures the best-designed

network for every client’s

needs.

n-Tellipro: Optimum Network Pricing

• Best price instantly form multiple APIs

• Instant quoting for Internet, MPLS or

private line

• Final pricing, not budgetary

• Pricing specialists available for special

requests

Online Network Monitoring, Ticketing and Billing

• Real-time network monitoring

• Trouble ticket entry, management, and status

• Access to current & historical billing data

• Access via web portal or mobile device

Advanced Network Monitoring

• Detailed Metrics by:

− Location

− Node

− Interface

• Monitor CPU load

• Monitor memory usage

• Bandwidth usage by

application

Advanced Network Monitoring

Quickly identify issues

through Problem Areas tab

Easily assess overall network

status with red/green indicator

for each location

Total Control over Your Network • Top 5 Autonomous System Conversations

• Average Response Time & Packet Loss

• Average CPU Load & Memory Utilization

• Top CPUs by Percent Load

• Disk Volumes

• Network Latency & Packet Loss

• Min/Max/Average of Average CPU Load

• CPUs by Percent Load

• Current Hardware Health

• Hardware Details

• Current Cisco Buffer Misses

• Current Percent Utilization of Each Interface

• Hardware Health

• Nodes with High Response Time

• Nodes with High Packet Loss

• Nodes with High Average CPU Load

• Volumes with High Percent Usage

• Down Interfaces

• Interfaces with High Percent Utilization

• High Errors & Discards Today

• AND MUCH, MUCH MORE

• Top 20 Nodes by Current Response Time

• Top 20 Nodes by Percent Packet Loss

• Top 10 Nodes by Average CPU Load

• Top 10 Nodes by Percent Memory Used

• Top 10 Volumes by Disk Space Used

• Top 10 Wireless Apps by Clients Count

• Top 10 Interfaces by Percent Utilization

• Top 10 Interfaces by Traffic

• Top 10 Errors & Discards This Hour

• Top 10 Errors & Discards Today

• Top 10 Wireless Clients by Traffic

• Top 5 Applications

• Top 10 Sources by % Utilization

• Top 5 Conversations

• Top 5 Countries

• Top 5 Endpoints

• Top 5 Receivers

• Top 5 Transmitters

• Top 5 IP Groups

• Top 5 Protocols

• Top 5 Types of Service

• Top 100 Autonomous Systems

Customer Service: Engineering Get the Design Right!

Reviews networks for

optimum design

Pre-sale order review

ensures design is

aligned with customer

requirements

Customer Service: Provisioning Manager

Dedicated contact from

order submission through

install

Communicates 15

milestones compared to

industry average of 7

Customer Service: Account Manager Ongoing Support for Every Customer

Dedicated contact for

ongoing account support

Project kickoff

Proactive follow up calls

Semi-annual satisfaction

survey

Service escalations

Customer Service: Network Operations

U.S. based

Staffed by Nitel employees

3 levels of technicians; no call center operators

Minimum of 1 proactive call per hour during outages

5 Reasons to Partner with Nitel

Stable, growing company poised to be there for the long-term needs of your business

Nationwide reach to any U.S. location for MPLS, Internet, private line or voice

Proprietary tools that ensure best price and network design

Web portal and iPhone app provide real-time control and visibility

Multiple levels of customer support with a focus on responsiveness and frequent communication

Thank you for your consideration

Best tools. Best service. Best price.