Norwegian Ministry of Modernisation

eGovernment The Norwegian Approach

eGov Subgroup Luxembourg 12.5.05Rolf Borgerud

IT Policy Department

2

eGovernment The Norwegian Approach

• Key figures and benchmarking challenges• Norwegian eGov priorities• A New Political IT Agenda• New eNorway 2008 Under Construction

3

Figures and Facts

• Access Internet: 83% (Jan 2005)

– From home: 72%– Women: 82%, men: 84%– 13-19 yrs: 96%– Over 60: 50%

• Broadband: 36% (households) (March 2005)

– Coverage: 86%– Forecast: 40-45% (end of 2005)

4

OECD recommendations (i)

• Bring together key e-gov actors across gov – make them committed and accountable for e-gov objectives

• Increase awareness and high-level support for e-gov objectives

• Clearify structure of e-gov co-ordination

5

OECD recommendations (ii)

• State clearer and measurable e-gov goals• Develop mechanisms and incentives to ensure e-

gov goals included in agencies planning• Request Ministry of Mdernisation and Ministry of

Finance to work together to come up with budgetary mechanisms for achieving e-gov co-ordination

6

Benchmarking challenges

2004 2005

Accenture 15 8

Economist/IBM 4 9

Cap Gemini 8 6

•International benchmarkings are observed by the press and by politicians

•Develop a policy on what we want to achieve, what our goals are

7

eGov highlights

• Tax forms• National Registers• ”All In”• Norway.no• College/university applications

8

Tax Forms

• For all tax payers: prefilled tex forms

• 1,8 mill of 3,2 mill tax payers, 56%, returned electronically (15% SMS, 15% elephone, 70% Internet)

• 2004: 1,19 mill – up 51%

9

The Brønnøysund Register Centre

• Liabilities and titles in mortgaged movable property • More than 280 000 business enterprises • More than 1 300 000 annual accounts and auditor's

reports of limited companies • Bankruptcies and compulsory liquidations • Approximately 200 000 marriage settlements

10

”All In”a common Internet portal for public reporting

• Each year Norwegian enterprises complete a series of public reporting forms in order to satisfy the public need for information. Surveys indicate that Norwegian enterprises spend over 7300 full time equivalents on statutory reporting, just to Central Government agencies.

• Transition to electronic reporting to ease the burden of public reporting

• A common Internet portal for public reporting• 85 different public forms have been available• The users of Altinn can either fill in the forms directly in

the Internet portal or they can use their own IT systems to transfer data, for example salary and accounting systems or a year-end accounting package

11

Norway.no

• Gateway to public sector information

• Challenge: – Too easy to establish

public sector portals

12

Centralised Universities and Colleges Admission Service (UCAS)

• UCAS coordinates the admission to undergraduate level studies at all universities, university colleges, state colleges, and some private colleges in Norway,

• Annually around 80 000 applicants to 48 institutions or 1 100 different courses.

13

eGov policy up to June 2004

• General policy:– Decentralized

approach– ”Let the thousand

flowers flourish”– Limited cooperation

between gov agencies• This could mean:

– Let the silo owners control their silos

14

A New Political IT Agenda

• Open the silos:– ”My Web Site”– eSignatures– Open standards– Access to public data– Electronic public

procurement– Organisational

cooperation– First version ”My Web

Site” 15.6.05– Second version 1.1.06

15

My Web site

• One stop for government services• Access to gov services without knowing the gov org

chart• Challenging the silo owners to co-operate

16

eSignatures/eID

• One common eID for gov services where identification is needed

• Release 1.1.06

17

Access to and use of public data

• Potential benefits• Monopolies in geographic data• Public data as important source of income for some

institutions

18

Electronic procurement

• An organisation is established• Political will to use electronic procurement as an

important tool

19

Organisational co-operation

• Follow up on OECD recommendations• Establishment of fora led by the Minister• Acceptance in government for cross sector co-

operation

20

Important lesson so far

Political leadership matters

21

This is NOT want we want to be like…