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Thai J Health Research 19(1), 2005

COMPARATIVE STUDY OF CLIENT SATISFACTION WllX

PHARMACY SERVICE BETWEEN TYPE 1 DRUG STORE

AND TYPE 2 DRUG STORE

Rapeepun chalongsukl Panjapd ~ao~oonpa! Kamonrat ~ i m ~ i n ~ c h a r o e n ~

Ora wat ~eeraka w! Supasinee ~ r i t i ~ p a ~ a waraku! Saratwadee ~h~angtahamninime~

Abstract

There are many authorized persons who can dispense medicines in drug store such as

pharmacist, nurse, and drug store owner who was certified by Food and Drug Administration. \

It is not easy for consumer to notify the difference of there practice. The purpose of this

study was to compare client satisfaction with pharmacy service between type 1 drug store (in

which only pharmacist is a authorized persons for dispensing medicines in) and type 2 drug

store. Questionnaire was developed from the Thai community pharmacy's standard practice

of the Pharmacy Council. Each 1 5 0 clients of type 1 drug store and type 2 drug store in

Muang Nakhon Pathom were asked to evaluate their satisfaction toward the pharmacy service

during June to August, 2004. The result was that pharmacy service satisfaction score level

of clients' type 1 drug store were average 9.00 k 1.1 3 which was higher than score level of

clients' type 2 drug store(7.87 + 1.67). The average different score of two groups was

statistically significant (p=0.001). There are some activities of the Thai community

pharmacy's standard practice which clients did not easy notify or were not served, for \

example: referring to physician in severe case. So most of clients did not received these

services from the drug stores. In conclusion clients were satisfied with pharmacists' pharmacy

services more than another one's services.

Key words: drug store, pharmacist, pharmacy service

2 '~e~artment of Community Pharmacy, Department of Chemistry Pharmacy, Faculty of Pharmacy,

Silpakorn University, 3~aculty of Pharmacy, Silpakorn University

*To whom correspondence should be addressed. E-mail: rapee@su.ac.th, rapeepun@email.pharm.su.ac.th

Tel: 034-255800, Fax: 034-255801

Original Article

nd~aIliln~ninuss~iuu3ni5 (service) ynqiu Wanaiui-rw ~ ~ ~ " I I O Q ~ ? $ P J ~ ~ I ~ ~ ~ d u

36 Thai J Health Research 19(1), 2005

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38 Thai J Health Research 19(1), 2005

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40 Thai J Health Research 19(1), 2005

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42 Thai J Health Research 19(1), 2005

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n z h n n . a7sa isu~ i4nu iZuaad ins 21 (GLwM): 74-93.

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4anuini~m~ni=iu.wn 16 (I): 9-24.

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Control. 7th ed. Prentice-Hall Internationa1,Inc. London. p 3.

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aisismqa n=y~nwuviun' . 12. am L n i h 5 3 u . 2547. hs4ms~~uiua-iu30~~mniwiiuui. l u Pharmacy

Accreditation. d i U Y n c n u ~ a a i " 5 m ~ a n i ~ n F i a n s ~ u nst.n=i3.raisismqu

ny.nwuviuns MGI 9- 17.

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Utility Analysis) ~ ~ 4 ~ B 3 ~ 1 5 ~ 1 ~ ~ ~ ~ 1 ~ 0 ~ 7 ~ ~ ~ ~ d 5 ~ b ~ f l ~ ~ . 3 1 3 ~ n ~ L f l 3 ~ ~ f l l l ~ l l < 13

(1): 5-60.

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Original Article