1

Solution Supporters Orientation

Aug 2014

Presented by ABM Learning and Quality

Solution: The Learning Spot

Division: Parking

Area: Safety Training

2 Objective

To review the critical role of Solution Supporters in the successful implementation and adoption of a new solution.

3 Agenda

• Who is ABMLQ o What is our role in this implementation?

• EASI Program - Induction of Solution Supporters • What is The Learning Spot or TLS? • Role and Scope of the Solution Supporters • Project Schedule

o Implementation o Deployment o Go Live o Stabilization

• Communication and Training • Next Steps • Brief Demo of The Learning Spot

4 Who is ABMLQ

• Organizational Learning and Growth

• Organic and Spontaneous Learning

• Continuous Learning Model • Regulated and Certified Training

• Standards • Continuous Improvement • Corrective/Preventive Actions • Measurements • Strategy | Balanced Scorecards

• Ideas vetted to validate if a

market, business, cultural or technical opportunity exists

• Leading edge solutions and methods

5 ABMLQ Role

Project Execution

• Lead and execute project implementation

• Successful completion of implementation

User Preparation

• User Training

• Communication and awareness

• Availability of resources

User Adoption

• Onboarding

• Support and assistance via established processes

• Availability of resources

Stabilization

• Long-term support process

• Continuous Improvement Cycle

6 EASI Program

Evangelist 1st Level (Gold)

By Business Unit

Advocate 2nd Level (Silver)

By Movement

By Location

Supporter 3rd Level (Bronze)

By Solution

By Location

7 EASI Community

Community Portal

EASI Groups

8 The Learning Spot

9 Solution Supporters Role

Project Execution

• Identification of Solution Supporters

• Orientation

• Identification of Designees

User Preparation

• Delivery of communication and awareness

• Create excitement

• Training completion

User Adoption

• Onboarding of new hires

• Support and assistance of new users/hires

• Delivery of training resources

Stabilization

• Continuous updates to TLS content

• Use and review of TLS reports

10 Project Schedule

Planning

Deployment

1. Batch

import of

users to UW

2. Training of

Solution

Supporters

3. Initiate

Communica

tion

4. Validation of

Content

Implementation

1. Send next

set of

Communica

tion

2. Training of

End Users

3. Prepare to

Go Live

Go Live

1. Send last

set of

Communica

tion

2. Compel use

of TLS

Stabilization

1. Generate

TLS

Reports

2. Continuous

update of

content

3. New hire

onboarding

We Are Here

11 Communication | Awareness

12

Course

Administrator

• Maintain course content

• Create new courses

• New hire onboarding

• Enroll students

• Manage student records

Training

Oversight

• Ensure user adoption

• Ensure content relevance and accuracy

• Support of course administrators

Two key roles who will receive initial training

End

User

• Access to TLS thru UW

• My Courses

• My Curricula

• Events

• Certificates

• Resources & Support

WHO? Students who will be using TLS

13 Training

• Series of training sessions via recorded web conference calls

• Available via a TLS course for reference and when roles change

• Post-Training Resources: TLS Course, QuickTips, Work Instruction

HOW?

WHEN?

• Dictated by project timeline and availability of trainees

14 Next Steps

• Identify two key roles:

o Oversight Role

o Course Administrator Role

• Validate content of published courses:

o OSHA Certification Courses

o Safety Talks/Communication Courses

• Schedule training

• Provide training resources

WHAT’S NEXT?

15 Demo of TLS

Reporting

Course

Catalog

The

Learning

Spot

16

Learning and Quality Perpetual results. EASI adoption.

ABM

17

Thank you for your Support!