4 Park View Tel: 01283 558025Newhall Mob: 07885 615258Swadlincote email: paulhughes196818@yahoo.co.ukDE11 0UD

Paul HughesPersonal Statement:

With extensive experience working in sales and rental in many different fields including domestic appliance spares, window furnishings, storage units, office suites, warehouses and logistics, A passion for delivery of top class customer service is fuelled by an organised mindset, superb attention to detail and a genuinely caring attitude. A dependable character and respected individual, with discretion, loyalty and personal responsibility as key values. Now targeting a fresh challenge in a customer service orientated role.

Key Skills and Attributes: Communication: Conveys all information clearly at all levels. Proven communication skills demonstrated by

negotiation, complaint handling, man-management, written management reports and team leadership Leadership and Self-Management: Evident due to the success of projects undertaken in all previous roles. A

can do attitude with a positive influence over colleagues Business Development: Excellent business acumen with a keen eye to develop and improve. Evident due to

increased business growth in previous projects where the correct marketing and up-selling was achieved for maximum results. Monitoring of efficient credit control to help maintain positive company cash flow

I.T Skills: Proficient in the use of MS Word, Excel, PowerPoint, Outlook, Lotus notes and Web Design

Career History:

Customer Services TNT. Lount November 2014 – Temporary position working on failed collections customer services, liaising with customers and delivery depots to ensure collections are made. Also working online to help with credit control, obtaining PODs and arranging ETAs for deliveries.

Personnel Trainer (self-employed)July 2014 - November 2014.Working on a 121 basis with clients to develop personalised health and fitness plans. Responsible for providing advice on nutrition as well as encouraging clients, giving them feedback and keeping track of their development.

Evisa Health & Fitness – Swadlincote Fitness Professional January 2014 – July 2014

Responsibilities: Providing 121 guidance to clients to help them achieve their fitness goals. Selecting the correct set of exercises for a client to achieve maximum results. Devising fitness programmes for weight loss, muscular gain and rehabilitation etc. Conducting fitness and exercise classes and demonstrating equipment. Welcoming new gym members and giving general inductions to them. Designing and advising on dietary programmes. Providing group personal training sessions. Maintaining gym equipment and ensuring it is safe to use. Tracking a client’s progress and accurately updating their record. Explaining to clients the results they can expect from particular exercise regimes.

Achievements: Helped a female PCSO to pass her Strength and agility tests Helped a female Prison Officer to pass Strength and agility tests Helped an elderly female client to walk again after breaking her back several years ago

AdministratorMagnecor Europe Ltd. Appleby Magna July 2013 – October 2013Temporary position working on order processing, picking, packing and despatch of orders.

Sales AdministratorLeavesley Container Services. Burton on Trent January 2013 – May 2013.Temporary position working on sales, liaising with customers to ensure they get the right size container.

Customer Services DHL. Castle Donnington November 2012 – January 2013.Temporary position working on backline customer services, liaising with customers and delivery depots to ensure deliveries are made.

Customer Services Tradeteam National Distribution Centre. Burton-on-Trent June 2012 – October 2012.Temporary position working on the Molson Coors contract liaising with hauliers to cover UK and Channel Islands distribution of beers, wines and spirits.

Buildings Manager – Lawgrade Ltd (London)Burton-on-Trent June 2007 - March 2012During my employment, I was a key member of the management structure ensuring the smooth and efficient running of the business centre which consisted of 42 office suites, 3 warehouses and a few workshops and complete satisfaction of its tenants which included East Staffs Borough Council & Staffordshire Ambulance. The direct results of my professionalism resulted in increased company profitability by £50K.

Responsibilities: Invoicing and Credit control of tenants income Dealing with all telephone queries and face to face selling of Office suites and Warehouse space Developed excellent working relationships with tenants which directly resulted in the reduction of debtor days owed

to the company maximising profitability Management of tenant queries and dispute resolution General maintenance issues in line with Health &Safety policies Health and Safety Officer, Lead Fire Marshall in charge of inspections and fire evacuation drills Marketing, advertising and office / warehouse space promotion Negotiation and management of maintenance quotations for all centre repairs and upgrades

Achievements: Increased revenue by 25% in first year and year on year through a new pricing scheme and increased marketing Rebranded company image by changing building design, logo and market awareness Ran several marketing campaigns to increase turnover by 20 % and designed, built and managed company

website Implemented Disability Discrimination Act by changing building layout through improved access and signage Implemented full Health & Safety policy including risk assessment and prevention of fire or trip hazards

Storage Centre Manager – Lawgrade Ltd (London)Burton-on-Trent September 2001 – May 2007Implementation and restructuring of vacant warehouse space into ‘First Base Self Storage’, a managed facility of 80 Units resulting in growth revenue increase of £45k per annum.

Responsibilities: Set up new Invoicing & Credit control systems Dealing with all telephone queries and face to face selling of Storage Units Payment transactions and Banking of all Income received Sales of consumables to assist customers with storing goods

Achievements: Set up of Burton’s first storage centre from an empty shell involving dealing with contractors to maximise layout,

implementation of a CCTV and Security Alarm system, marketing and selling this new industry to the people of Burton on Trent and surrounding areas.

Achieved 98% occupancy rate through long stay custom as a result of a flexible working relationship with tenants Designed and implemented a Credit Control system which reduced debtor days by 60%

Education & Training:

NVQ’SLevel 3 ManagementLevel 2 Customer ServiceLevel 2 Emergency First Aid

O LevelsSt John Wall School, Handsworth, BirminghamGained 4 at A-C, including Maths & English