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Pertemuan 5 Modeling Business
Processes
Matakuliah : M0034 /Informasi dan Proses Bisnis Tahun : 2005
Versi : 01/05
Learning Outcomes
Pada akhir pertemuan ini, diharapkan mahasiswa
akan mampu :
• Menghubungkan proses proses dalam bisnis
By Hollander, Denna, Cherrington
PowerPoint slides by: Bruce W. MacLean, Bruce W. MacLean,
Faculty of Management, Faculty of Management,
Dalhousie UniversityDalhousie University
Accounting, Information Technology, and Business Solutions, 2nd Edition
Irwin/McGraw-Hill The McGraw-Hill Companies, Inc., 2000
Modeling Business Processes
Chapter 2
The McGraw-Hill Companies, Inc., 2000
Irwin/McGraw-Hill
Objectives
Describe a business processes and identify the business processes of an organization
Identify the events that comprise a
business process
Build and validate a REAL business processes model
Model operating events using the REAL concepts
The McGraw-Hill Companies, Inc., 2000
Irwin/McGraw-Hill
Introduction The first step toward enhancing a business professional’s value
is enhancing the role he/she plays in helping an organization define and improve its business processes.
So what are business processes and how can they be designed to support an organization’s objectives?
How do we design information systems that collect, maintain, and process the data needed to generate the outputs required by management to effectively manage business processes in the information age?
Our analysis will use semantic models models of real world actions or phenomenon. We will use REAL Business Process Modeling as a method to help you understand and model business processes.
The McGraw-Hill Companies, Inc., 2000
Irwin/McGraw-Hill
Business Processes
Acquisition/payment Business Process
Human ResourcesFinancial ResourcesSuppliesInventoriesProperty, Plant and EquipmentNew Ideas (R & D)Miscellaneous services
Conversion Business Process
Operations
Varies widely depending upon the industry
SAP industry solution maps
Sales/CollectionBusiness Process
Marketing and SalesServicePromotionOutbound logisticsCollection and CreditE-Commerce
Act
ivit
ies
The McGraw-Hill Companies, Inc., 2000
Irwin/McGraw-Hill
Are All Processes And Business Activities Created Equally?
Companies often prioritize their business processes based on the value of the process in achieving the organization’s objectives.
Some business activities determine an organization’s competitiveness in the marketplace while other activities might be classified as support activities.
An organization may be internally cost-effective but it might be an unsuccessful organization. Why?
Perhaps the organization has competitors: who better meet the needs of customers, do a good job of outsourcing some business functions, or do a better job of creating effective strategic alliances
with trading partners.
The McGraw-Hill Companies, Inc., 2000
Irwin/McGraw-Hill
Primary Value Activities Inbound logistics - activities associated with
receiving, storing, and disseminating inputs to the products or services
Operations- activities associated with transforming inputs into the final products or services
Outbound logistics - activities associated with collecting, storing, and physically distributing the products or services
Marketing and sales - activities associated with providing a means by which customers can buy produce and the means for inducing them to buy
Service - activities associated with providing service to enhance or maintain the value of the products or services
The McGraw-Hill Companies, Inc., 2000
Irwin/McGraw-Hill
Support Activities Procurement - the function of purchasing inputs to firms value
chain Technology Development - the know-how,
procedures, or technology embedded in processes that are intended to improve the product, services, and/or process
Human Resource Management - activities involved in recruiting, hiring, training, developing, and compensating all types of personnel
Firm Infrastructure - activities that support the entire value chain (e.g. general management, planning, finance, accounting, legal, government affairs, quality management, etc.)
The McGraw-Hill Companies, Inc., 2000
Irwin/McGraw-Hill
Porter’s Generic Value Chain
Revenue
Costs
Firm Infrastructure
Human resource managementTechnology development
Procurement
Inbound Logistics
OperationsOutput
LogisticsMarketing
& SalesService
Sup
port
Act
ivit
ies
Primary Activities
Margin
The McGraw-Hill Companies, Inc., 2000
Irwin/McGraw-Hill
Business Process Events A business process is “a series of activities intended to
accomplish the strategic objectives of an organization.” Operating Events are the operating activities performed within a
business process to provide goods and services to customers. Information Events include three activities: recording data about
operating events, maintaining reference data that are important to the organization, and reporting useful information to management and other decision makers.
Decision/Management Events are activities where management and other people make decisions about planning, controlling, and evaluating business processes.
The McGraw-Hill Companies, Inc., 2000
Irwin/McGraw-Hill
Business Process: Delivering Goods and Collecting Payment
Event 1: Marketing
Event 2: Take Customer
Order
Event 3: Ship the
Goods
Event 4: Collect Payment
Business Processes and Business Events
The McGraw-Hill Companies, Inc., 2000
Irwin/McGraw-Hill
Exhibit 2-3 Business Process Activities (Events)
Decision / management
events
Operatingevents
Informationevents
Define and often trigger
Trigger Trigger