• Home

  • Documents

  • Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States •...
112
Launch of Plan Year 2018 FFM Assister Training FFM PY2018 Assister Training Jabaar Gray August 2, 2017 1

Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

  • Upload
    lyngoc

  • View
    219

  • Download
    4

Embed Size (px)

Citation preview

Page 1: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Launch of Plan Year 2018 FFM Assister Training

FFM PY2018 Assister Training

Jabaar Gray August 2 2017

1

Agenda

bull Objectives bull State Certification and Training Requirements in FFM States

bull Certification Requirements for FFM Assisters bull Whatrsquos New in MLMS bull Summary of Steps to Certification Completion bull Demonstration of Processes bull Help Desk Support Resources

2

Objectives

At the end of this webinar you should be able to bull Understand the training certification and recertification

process bull Prepare your computer system bull Identify the steps to create a new Enterprise Portal account bull Login to CMS and request access to MLMS bull Enroll into the appropriate Assister curriculum bull Complete training bull Print a training completion certificate bull Re-launch Course bull Select Spanish curriculum bull Complete Feedback bull Locate additional resources

3

State Certification and Training Requirements in FFM States

bull In addition to being aware of the federal training and certification requirements assisters should be aware that some states have imposed additional state-specific assister requirements including additional training requirements

bull Assisters should reach out to their Statersquos Department of Insurance (DOI) (or other regulating entity) to familiarize themselves with their statersquos requirements

4

Certification Requirements for FFM Assisters

bull FFM assisters are required to complete CMS training courses andassessments to satisfy federal training requirements (in addition to all other necessary requirements for certification) prior to being certifiedto provide consumer assistance in a FFM ndash All FFM Navigators and in-person assisters must complete the 15 online

required Navigator Curriculum courses and their corresponding assessments with an 80 pass rate One additional optional course has been added to the curriculum

ndash All FFM certified application counselors (CACs) must complete the 6 online CAC Curriculum courses and their corresponding assessments with an80 pass rate All other courses are optional but recommended for CACs to review

Assisters must fulfill all training and certification requirements bythe applicable deadline and are strongly encouraged to completethese requirements prior to Open Enrollment which beginsNovember 1 2017

See slide 107 for instructions on how to enroll in optional courses 5

Whatrsquos New in the MLMS

bull New Curricula Configuration and Certificates for Assister Training User Category Otherrdquo ndash Optional ldquoNon-Certification Navigatorrdquo Curriculum ndash Optional ldquoNon-certification Navigator Refresherrdquo Curriculum ndash Updated Certificates

bull The ldquonon-certificationrdquo curriculum certificates will look different than certified training certificates

bull A ldquopop-uprdquo messagenotification when the user selects ldquonon-certificationrdquo curricula

6

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

7

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

8

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

Note The steps for logging in to the MLMS are found in this presentation starting on slide 13

9

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

10

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal

ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

11

Log In to CMS PortalMLMS

If you used the MLMS last year you should already have a CMS Portal ID and password Having these two items will allow you to access the MLMS Follow the instructions beginning on next page (page 13) to log in to the MLMS

If you have never obtained a CMS Portal ID or logged into the MLMS previously follow the instructions beginning on page 21 to learn how to obtain an ID and gain access to the MLMS

12

Log in to CMS PortalMLMS

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

13

Step 1 Select Login to CMS Secure Portal

If you have forgotten your User ID or password click the appropriate links below the Login to CMS Secure Portal button 14

Step 2 Accept the Terms and Conditions

The Terms and Conditions page appears every time you log in to the Portal Accept the terms and conditions in order to proceed 15

Step 3 Type Your Portal ID

If you need assistance with a forgotten User ID or you realize you have never registered click the New user registration link 16

Step 4 Type Your Password and then select Log In

If you need assistance with a forgotten Password select the Forgot Password link 17

Step 5 Select MLMS gt Training

If the MLMS tab does not appear on your portal page you will need to request access to the MLMS See page 34 for further instructions 18

Step 6 Complete Profile Fields

The field names in red with an asterisk should already contain information from last year You can update any information here and then click SaveUpdate 19

Log in to CMS PortalMLMS

The MLMS Assister Landing page is displayed 20

Register for CMS Portal and MLMS

If you have never logged into the MLMS or obtained a CMS Portal ID the following instructions outline the steps Once you have completed these steps you can use the CMS Portal Log In instructions (located on pages 13 ndash 20) to reach the MLMS

There are two groups of steps to getting started First you Register for a CMS Portal ID Secondly after you have your ID you log in to the CMS Portal and request access to the MLMS When you have completed these steps you are ready to log in to the MLMS

21

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 2: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Agenda

bull Objectives bull State Certification and Training Requirements in FFM States

bull Certification Requirements for FFM Assisters bull Whatrsquos New in MLMS bull Summary of Steps to Certification Completion bull Demonstration of Processes bull Help Desk Support Resources

2

Objectives

At the end of this webinar you should be able to bull Understand the training certification and recertification

process bull Prepare your computer system bull Identify the steps to create a new Enterprise Portal account bull Login to CMS and request access to MLMS bull Enroll into the appropriate Assister curriculum bull Complete training bull Print a training completion certificate bull Re-launch Course bull Select Spanish curriculum bull Complete Feedback bull Locate additional resources

3

State Certification and Training Requirements in FFM States

bull In addition to being aware of the federal training and certification requirements assisters should be aware that some states have imposed additional state-specific assister requirements including additional training requirements

bull Assisters should reach out to their Statersquos Department of Insurance (DOI) (or other regulating entity) to familiarize themselves with their statersquos requirements

4

Certification Requirements for FFM Assisters

bull FFM assisters are required to complete CMS training courses andassessments to satisfy federal training requirements (in addition to all other necessary requirements for certification) prior to being certifiedto provide consumer assistance in a FFM ndash All FFM Navigators and in-person assisters must complete the 15 online

required Navigator Curriculum courses and their corresponding assessments with an 80 pass rate One additional optional course has been added to the curriculum

ndash All FFM certified application counselors (CACs) must complete the 6 online CAC Curriculum courses and their corresponding assessments with an80 pass rate All other courses are optional but recommended for CACs to review

Assisters must fulfill all training and certification requirements bythe applicable deadline and are strongly encouraged to completethese requirements prior to Open Enrollment which beginsNovember 1 2017

See slide 107 for instructions on how to enroll in optional courses 5

Whatrsquos New in the MLMS

bull New Curricula Configuration and Certificates for Assister Training User Category Otherrdquo ndash Optional ldquoNon-Certification Navigatorrdquo Curriculum ndash Optional ldquoNon-certification Navigator Refresherrdquo Curriculum ndash Updated Certificates

bull The ldquonon-certificationrdquo curriculum certificates will look different than certified training certificates

bull A ldquopop-uprdquo messagenotification when the user selects ldquonon-certificationrdquo curricula

6

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

7

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

8

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

Note The steps for logging in to the MLMS are found in this presentation starting on slide 13

9

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

10

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal

ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

11

Log In to CMS PortalMLMS

If you used the MLMS last year you should already have a CMS Portal ID and password Having these two items will allow you to access the MLMS Follow the instructions beginning on next page (page 13) to log in to the MLMS

If you have never obtained a CMS Portal ID or logged into the MLMS previously follow the instructions beginning on page 21 to learn how to obtain an ID and gain access to the MLMS

12

Log in to CMS PortalMLMS

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

13

Step 1 Select Login to CMS Secure Portal

If you have forgotten your User ID or password click the appropriate links below the Login to CMS Secure Portal button 14

Step 2 Accept the Terms and Conditions

The Terms and Conditions page appears every time you log in to the Portal Accept the terms and conditions in order to proceed 15

Step 3 Type Your Portal ID

If you need assistance with a forgotten User ID or you realize you have never registered click the New user registration link 16

Step 4 Type Your Password and then select Log In

If you need assistance with a forgotten Password select the Forgot Password link 17

Step 5 Select MLMS gt Training

If the MLMS tab does not appear on your portal page you will need to request access to the MLMS See page 34 for further instructions 18

Step 6 Complete Profile Fields

The field names in red with an asterisk should already contain information from last year You can update any information here and then click SaveUpdate 19

Log in to CMS PortalMLMS

The MLMS Assister Landing page is displayed 20

Register for CMS Portal and MLMS

If you have never logged into the MLMS or obtained a CMS Portal ID the following instructions outline the steps Once you have completed these steps you can use the CMS Portal Log In instructions (located on pages 13 ndash 20) to reach the MLMS

There are two groups of steps to getting started First you Register for a CMS Portal ID Secondly after you have your ID you log in to the CMS Portal and request access to the MLMS When you have completed these steps you are ready to log in to the MLMS

21

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 3: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Objectives

At the end of this webinar you should be able to bull Understand the training certification and recertification

process bull Prepare your computer system bull Identify the steps to create a new Enterprise Portal account bull Login to CMS and request access to MLMS bull Enroll into the appropriate Assister curriculum bull Complete training bull Print a training completion certificate bull Re-launch Course bull Select Spanish curriculum bull Complete Feedback bull Locate additional resources

3

State Certification and Training Requirements in FFM States

bull In addition to being aware of the federal training and certification requirements assisters should be aware that some states have imposed additional state-specific assister requirements including additional training requirements

bull Assisters should reach out to their Statersquos Department of Insurance (DOI) (or other regulating entity) to familiarize themselves with their statersquos requirements

4

Certification Requirements for FFM Assisters

bull FFM assisters are required to complete CMS training courses andassessments to satisfy federal training requirements (in addition to all other necessary requirements for certification) prior to being certifiedto provide consumer assistance in a FFM ndash All FFM Navigators and in-person assisters must complete the 15 online

required Navigator Curriculum courses and their corresponding assessments with an 80 pass rate One additional optional course has been added to the curriculum

ndash All FFM certified application counselors (CACs) must complete the 6 online CAC Curriculum courses and their corresponding assessments with an80 pass rate All other courses are optional but recommended for CACs to review

Assisters must fulfill all training and certification requirements bythe applicable deadline and are strongly encouraged to completethese requirements prior to Open Enrollment which beginsNovember 1 2017

See slide 107 for instructions on how to enroll in optional courses 5

Whatrsquos New in the MLMS

bull New Curricula Configuration and Certificates for Assister Training User Category Otherrdquo ndash Optional ldquoNon-Certification Navigatorrdquo Curriculum ndash Optional ldquoNon-certification Navigator Refresherrdquo Curriculum ndash Updated Certificates

bull The ldquonon-certificationrdquo curriculum certificates will look different than certified training certificates

bull A ldquopop-uprdquo messagenotification when the user selects ldquonon-certificationrdquo curricula

6

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

7

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

8

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

Note The steps for logging in to the MLMS are found in this presentation starting on slide 13

9

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

10

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal

ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

11

Log In to CMS PortalMLMS

If you used the MLMS last year you should already have a CMS Portal ID and password Having these two items will allow you to access the MLMS Follow the instructions beginning on next page (page 13) to log in to the MLMS

If you have never obtained a CMS Portal ID or logged into the MLMS previously follow the instructions beginning on page 21 to learn how to obtain an ID and gain access to the MLMS

12

Log in to CMS PortalMLMS

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

13

Step 1 Select Login to CMS Secure Portal

If you have forgotten your User ID or password click the appropriate links below the Login to CMS Secure Portal button 14

Step 2 Accept the Terms and Conditions

The Terms and Conditions page appears every time you log in to the Portal Accept the terms and conditions in order to proceed 15

Step 3 Type Your Portal ID

If you need assistance with a forgotten User ID or you realize you have never registered click the New user registration link 16

Step 4 Type Your Password and then select Log In

If you need assistance with a forgotten Password select the Forgot Password link 17

Step 5 Select MLMS gt Training

If the MLMS tab does not appear on your portal page you will need to request access to the MLMS See page 34 for further instructions 18

Step 6 Complete Profile Fields

The field names in red with an asterisk should already contain information from last year You can update any information here and then click SaveUpdate 19

Log in to CMS PortalMLMS

The MLMS Assister Landing page is displayed 20

Register for CMS Portal and MLMS

If you have never logged into the MLMS or obtained a CMS Portal ID the following instructions outline the steps Once you have completed these steps you can use the CMS Portal Log In instructions (located on pages 13 ndash 20) to reach the MLMS

There are two groups of steps to getting started First you Register for a CMS Portal ID Secondly after you have your ID you log in to the CMS Portal and request access to the MLMS When you have completed these steps you are ready to log in to the MLMS

21

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 4: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

State Certification and Training Requirements in FFM States

bull In addition to being aware of the federal training and certification requirements assisters should be aware that some states have imposed additional state-specific assister requirements including additional training requirements

bull Assisters should reach out to their Statersquos Department of Insurance (DOI) (or other regulating entity) to familiarize themselves with their statersquos requirements

4

Certification Requirements for FFM Assisters

bull FFM assisters are required to complete CMS training courses andassessments to satisfy federal training requirements (in addition to all other necessary requirements for certification) prior to being certifiedto provide consumer assistance in a FFM ndash All FFM Navigators and in-person assisters must complete the 15 online

required Navigator Curriculum courses and their corresponding assessments with an 80 pass rate One additional optional course has been added to the curriculum

ndash All FFM certified application counselors (CACs) must complete the 6 online CAC Curriculum courses and their corresponding assessments with an80 pass rate All other courses are optional but recommended for CACs to review

Assisters must fulfill all training and certification requirements bythe applicable deadline and are strongly encouraged to completethese requirements prior to Open Enrollment which beginsNovember 1 2017

See slide 107 for instructions on how to enroll in optional courses 5

Whatrsquos New in the MLMS

bull New Curricula Configuration and Certificates for Assister Training User Category Otherrdquo ndash Optional ldquoNon-Certification Navigatorrdquo Curriculum ndash Optional ldquoNon-certification Navigator Refresherrdquo Curriculum ndash Updated Certificates

bull The ldquonon-certificationrdquo curriculum certificates will look different than certified training certificates

bull A ldquopop-uprdquo messagenotification when the user selects ldquonon-certificationrdquo curricula

6

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

7

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

8

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

Note The steps for logging in to the MLMS are found in this presentation starting on slide 13

9

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

10

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal

ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

11

Log In to CMS PortalMLMS

If you used the MLMS last year you should already have a CMS Portal ID and password Having these two items will allow you to access the MLMS Follow the instructions beginning on next page (page 13) to log in to the MLMS

If you have never obtained a CMS Portal ID or logged into the MLMS previously follow the instructions beginning on page 21 to learn how to obtain an ID and gain access to the MLMS

12

Log in to CMS PortalMLMS

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

13

Step 1 Select Login to CMS Secure Portal

If you have forgotten your User ID or password click the appropriate links below the Login to CMS Secure Portal button 14

Step 2 Accept the Terms and Conditions

The Terms and Conditions page appears every time you log in to the Portal Accept the terms and conditions in order to proceed 15

Step 3 Type Your Portal ID

If you need assistance with a forgotten User ID or you realize you have never registered click the New user registration link 16

Step 4 Type Your Password and then select Log In

If you need assistance with a forgotten Password select the Forgot Password link 17

Step 5 Select MLMS gt Training

If the MLMS tab does not appear on your portal page you will need to request access to the MLMS See page 34 for further instructions 18

Step 6 Complete Profile Fields

The field names in red with an asterisk should already contain information from last year You can update any information here and then click SaveUpdate 19

Log in to CMS PortalMLMS

The MLMS Assister Landing page is displayed 20

Register for CMS Portal and MLMS

If you have never logged into the MLMS or obtained a CMS Portal ID the following instructions outline the steps Once you have completed these steps you can use the CMS Portal Log In instructions (located on pages 13 ndash 20) to reach the MLMS

There are two groups of steps to getting started First you Register for a CMS Portal ID Secondly after you have your ID you log in to the CMS Portal and request access to the MLMS When you have completed these steps you are ready to log in to the MLMS

21

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 5: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Certification Requirements for FFM Assisters

bull FFM assisters are required to complete CMS training courses andassessments to satisfy federal training requirements (in addition to all other necessary requirements for certification) prior to being certifiedto provide consumer assistance in a FFM ndash All FFM Navigators and in-person assisters must complete the 15 online

required Navigator Curriculum courses and their corresponding assessments with an 80 pass rate One additional optional course has been added to the curriculum

ndash All FFM certified application counselors (CACs) must complete the 6 online CAC Curriculum courses and their corresponding assessments with an80 pass rate All other courses are optional but recommended for CACs to review

Assisters must fulfill all training and certification requirements bythe applicable deadline and are strongly encouraged to completethese requirements prior to Open Enrollment which beginsNovember 1 2017

See slide 107 for instructions on how to enroll in optional courses 5

Whatrsquos New in the MLMS

bull New Curricula Configuration and Certificates for Assister Training User Category Otherrdquo ndash Optional ldquoNon-Certification Navigatorrdquo Curriculum ndash Optional ldquoNon-certification Navigator Refresherrdquo Curriculum ndash Updated Certificates

bull The ldquonon-certificationrdquo curriculum certificates will look different than certified training certificates

bull A ldquopop-uprdquo messagenotification when the user selects ldquonon-certificationrdquo curricula

6

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

7

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

8

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

Note The steps for logging in to the MLMS are found in this presentation starting on slide 13

9

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

10

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal

ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

11

Log In to CMS PortalMLMS

If you used the MLMS last year you should already have a CMS Portal ID and password Having these two items will allow you to access the MLMS Follow the instructions beginning on next page (page 13) to log in to the MLMS

If you have never obtained a CMS Portal ID or logged into the MLMS previously follow the instructions beginning on page 21 to learn how to obtain an ID and gain access to the MLMS

12

Log in to CMS PortalMLMS

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

13

Step 1 Select Login to CMS Secure Portal

If you have forgotten your User ID or password click the appropriate links below the Login to CMS Secure Portal button 14

Step 2 Accept the Terms and Conditions

The Terms and Conditions page appears every time you log in to the Portal Accept the terms and conditions in order to proceed 15

Step 3 Type Your Portal ID

If you need assistance with a forgotten User ID or you realize you have never registered click the New user registration link 16

Step 4 Type Your Password and then select Log In

If you need assistance with a forgotten Password select the Forgot Password link 17

Step 5 Select MLMS gt Training

If the MLMS tab does not appear on your portal page you will need to request access to the MLMS See page 34 for further instructions 18

Step 6 Complete Profile Fields

The field names in red with an asterisk should already contain information from last year You can update any information here and then click SaveUpdate 19

Log in to CMS PortalMLMS

The MLMS Assister Landing page is displayed 20

Register for CMS Portal and MLMS

If you have never logged into the MLMS or obtained a CMS Portal ID the following instructions outline the steps Once you have completed these steps you can use the CMS Portal Log In instructions (located on pages 13 ndash 20) to reach the MLMS

There are two groups of steps to getting started First you Register for a CMS Portal ID Secondly after you have your ID you log in to the CMS Portal and request access to the MLMS When you have completed these steps you are ready to log in to the MLMS

21

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 6: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Whatrsquos New in the MLMS

bull New Curricula Configuration and Certificates for Assister Training User Category Otherrdquo ndash Optional ldquoNon-Certification Navigatorrdquo Curriculum ndash Optional ldquoNon-certification Navigator Refresherrdquo Curriculum ndash Updated Certificates

bull The ldquonon-certificationrdquo curriculum certificates will look different than certified training certificates

bull A ldquopop-uprdquo messagenotification when the user selects ldquonon-certificationrdquo curricula

6

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

7

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

8

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

Note The steps for logging in to the MLMS are found in this presentation starting on slide 13

9

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

10

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal

ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

11

Log In to CMS PortalMLMS

If you used the MLMS last year you should already have a CMS Portal ID and password Having these two items will allow you to access the MLMS Follow the instructions beginning on next page (page 13) to log in to the MLMS

If you have never obtained a CMS Portal ID or logged into the MLMS previously follow the instructions beginning on page 21 to learn how to obtain an ID and gain access to the MLMS

12

Log in to CMS PortalMLMS

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

13

Step 1 Select Login to CMS Secure Portal

If you have forgotten your User ID or password click the appropriate links below the Login to CMS Secure Portal button 14

Step 2 Accept the Terms and Conditions

The Terms and Conditions page appears every time you log in to the Portal Accept the terms and conditions in order to proceed 15

Step 3 Type Your Portal ID

If you need assistance with a forgotten User ID or you realize you have never registered click the New user registration link 16

Step 4 Type Your Password and then select Log In

If you need assistance with a forgotten Password select the Forgot Password link 17

Step 5 Select MLMS gt Training

If the MLMS tab does not appear on your portal page you will need to request access to the MLMS See page 34 for further instructions 18

Step 6 Complete Profile Fields

The field names in red with an asterisk should already contain information from last year You can update any information here and then click SaveUpdate 19

Log in to CMS PortalMLMS

The MLMS Assister Landing page is displayed 20

Register for CMS Portal and MLMS

If you have never logged into the MLMS or obtained a CMS Portal ID the following instructions outline the steps Once you have completed these steps you can use the CMS Portal Log In instructions (located on pages 13 ndash 20) to reach the MLMS

There are two groups of steps to getting started First you Register for a CMS Portal ID Secondly after you have your ID you log in to the CMS Portal and request access to the MLMS When you have completed these steps you are ready to log in to the MLMS

21

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 7: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

7

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

8

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

Note The steps for logging in to the MLMS are found in this presentation starting on slide 13

9

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

10

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal

ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

11

Log In to CMS PortalMLMS

If you used the MLMS last year you should already have a CMS Portal ID and password Having these two items will allow you to access the MLMS Follow the instructions beginning on next page (page 13) to log in to the MLMS

If you have never obtained a CMS Portal ID or logged into the MLMS previously follow the instructions beginning on page 21 to learn how to obtain an ID and gain access to the MLMS

12

Log in to CMS PortalMLMS

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

13

Step 1 Select Login to CMS Secure Portal

If you have forgotten your User ID or password click the appropriate links below the Login to CMS Secure Portal button 14

Step 2 Accept the Terms and Conditions

The Terms and Conditions page appears every time you log in to the Portal Accept the terms and conditions in order to proceed 15

Step 3 Type Your Portal ID

If you need assistance with a forgotten User ID or you realize you have never registered click the New user registration link 16

Step 4 Type Your Password and then select Log In

If you need assistance with a forgotten Password select the Forgot Password link 17

Step 5 Select MLMS gt Training

If the MLMS tab does not appear on your portal page you will need to request access to the MLMS See page 34 for further instructions 18

Step 6 Complete Profile Fields

The field names in red with an asterisk should already contain information from last year You can update any information here and then click SaveUpdate 19

Log in to CMS PortalMLMS

The MLMS Assister Landing page is displayed 20

Register for CMS Portal and MLMS

If you have never logged into the MLMS or obtained a CMS Portal ID the following instructions outline the steps Once you have completed these steps you can use the CMS Portal Log In instructions (located on pages 13 ndash 20) to reach the MLMS

There are two groups of steps to getting started First you Register for a CMS Portal ID Secondly after you have your ID you log in to the CMS Portal and request access to the MLMS When you have completed these steps you are ready to log in to the MLMS

21

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 8: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

8

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

Note The steps for logging in to the MLMS are found in this presentation starting on slide 13

9

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

10

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal

ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

11

Log In to CMS PortalMLMS

If you used the MLMS last year you should already have a CMS Portal ID and password Having these two items will allow you to access the MLMS Follow the instructions beginning on next page (page 13) to log in to the MLMS

If you have never obtained a CMS Portal ID or logged into the MLMS previously follow the instructions beginning on page 21 to learn how to obtain an ID and gain access to the MLMS

12

Log in to CMS PortalMLMS

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

13

Step 1 Select Login to CMS Secure Portal

If you have forgotten your User ID or password click the appropriate links below the Login to CMS Secure Portal button 14

Step 2 Accept the Terms and Conditions

The Terms and Conditions page appears every time you log in to the Portal Accept the terms and conditions in order to proceed 15

Step 3 Type Your Portal ID

If you need assistance with a forgotten User ID or you realize you have never registered click the New user registration link 16

Step 4 Type Your Password and then select Log In

If you need assistance with a forgotten Password select the Forgot Password link 17

Step 5 Select MLMS gt Training

If the MLMS tab does not appear on your portal page you will need to request access to the MLMS See page 34 for further instructions 18

Step 6 Complete Profile Fields

The field names in red with an asterisk should already contain information from last year You can update any information here and then click SaveUpdate 19

Log in to CMS PortalMLMS

The MLMS Assister Landing page is displayed 20

Register for CMS Portal and MLMS

If you have never logged into the MLMS or obtained a CMS Portal ID the following instructions outline the steps Once you have completed these steps you can use the CMS Portal Log In instructions (located on pages 13 ndash 20) to reach the MLMS

There are two groups of steps to getting started First you Register for a CMS Portal ID Secondly after you have your ID you log in to the CMS Portal and request access to the MLMS When you have completed these steps you are ready to log in to the MLMS

21

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 9: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

Note The steps for logging in to the MLMS are found in this presentation starting on slide 13

9

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

10

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal

ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

11

Log In to CMS PortalMLMS

If you used the MLMS last year you should already have a CMS Portal ID and password Having these two items will allow you to access the MLMS Follow the instructions beginning on next page (page 13) to log in to the MLMS

If you have never obtained a CMS Portal ID or logged into the MLMS previously follow the instructions beginning on page 21 to learn how to obtain an ID and gain access to the MLMS

12

Log in to CMS PortalMLMS

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

13

Step 1 Select Login to CMS Secure Portal

If you have forgotten your User ID or password click the appropriate links below the Login to CMS Secure Portal button 14

Step 2 Accept the Terms and Conditions

The Terms and Conditions page appears every time you log in to the Portal Accept the terms and conditions in order to proceed 15

Step 3 Type Your Portal ID

If you need assistance with a forgotten User ID or you realize you have never registered click the New user registration link 16

Step 4 Type Your Password and then select Log In

If you need assistance with a forgotten Password select the Forgot Password link 17

Step 5 Select MLMS gt Training

If the MLMS tab does not appear on your portal page you will need to request access to the MLMS See page 34 for further instructions 18

Step 6 Complete Profile Fields

The field names in red with an asterisk should already contain information from last year You can update any information here and then click SaveUpdate 19

Log in to CMS PortalMLMS

The MLMS Assister Landing page is displayed 20

Register for CMS Portal and MLMS

If you have never logged into the MLMS or obtained a CMS Portal ID the following instructions outline the steps Once you have completed these steps you can use the CMS Portal Log In instructions (located on pages 13 ndash 20) to reach the MLMS

There are two groups of steps to getting started First you Register for a CMS Portal ID Secondly after you have your ID you log in to the CMS Portal and request access to the MLMS When you have completed these steps you are ready to log in to the MLMS

21

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 10: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

10

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal

ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

11

Log In to CMS PortalMLMS

If you used the MLMS last year you should already have a CMS Portal ID and password Having these two items will allow you to access the MLMS Follow the instructions beginning on next page (page 13) to log in to the MLMS

If you have never obtained a CMS Portal ID or logged into the MLMS previously follow the instructions beginning on page 21 to learn how to obtain an ID and gain access to the MLMS

12

Log in to CMS PortalMLMS

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

13

Step 1 Select Login to CMS Secure Portal

If you have forgotten your User ID or password click the appropriate links below the Login to CMS Secure Portal button 14

Step 2 Accept the Terms and Conditions

The Terms and Conditions page appears every time you log in to the Portal Accept the terms and conditions in order to proceed 15

Step 3 Type Your Portal ID

If you need assistance with a forgotten User ID or you realize you have never registered click the New user registration link 16

Step 4 Type Your Password and then select Log In

If you need assistance with a forgotten Password select the Forgot Password link 17

Step 5 Select MLMS gt Training

If the MLMS tab does not appear on your portal page you will need to request access to the MLMS See page 34 for further instructions 18

Step 6 Complete Profile Fields

The field names in red with an asterisk should already contain information from last year You can update any information here and then click SaveUpdate 19

Log in to CMS PortalMLMS

The MLMS Assister Landing page is displayed 20

Register for CMS Portal and MLMS

If you have never logged into the MLMS or obtained a CMS Portal ID the following instructions outline the steps Once you have completed these steps you can use the CMS Portal Log In instructions (located on pages 13 ndash 20) to reach the MLMS

There are two groups of steps to getting started First you Register for a CMS Portal ID Secondly after you have your ID you log in to the CMS Portal and request access to the MLMS When you have completed these steps you are ready to log in to the MLMS

21

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 11: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal

ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

11

Log In to CMS PortalMLMS

If you used the MLMS last year you should already have a CMS Portal ID and password Having these two items will allow you to access the MLMS Follow the instructions beginning on next page (page 13) to log in to the MLMS

If you have never obtained a CMS Portal ID or logged into the MLMS previously follow the instructions beginning on page 21 to learn how to obtain an ID and gain access to the MLMS

12

Log in to CMS PortalMLMS

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

13

Step 1 Select Login to CMS Secure Portal

If you have forgotten your User ID or password click the appropriate links below the Login to CMS Secure Portal button 14

Step 2 Accept the Terms and Conditions

The Terms and Conditions page appears every time you log in to the Portal Accept the terms and conditions in order to proceed 15

Step 3 Type Your Portal ID

If you need assistance with a forgotten User ID or you realize you have never registered click the New user registration link 16

Step 4 Type Your Password and then select Log In

If you need assistance with a forgotten Password select the Forgot Password link 17

Step 5 Select MLMS gt Training

If the MLMS tab does not appear on your portal page you will need to request access to the MLMS See page 34 for further instructions 18

Step 6 Complete Profile Fields

The field names in red with an asterisk should already contain information from last year You can update any information here and then click SaveUpdate 19

Log in to CMS PortalMLMS

The MLMS Assister Landing page is displayed 20

Register for CMS Portal and MLMS

If you have never logged into the MLMS or obtained a CMS Portal ID the following instructions outline the steps Once you have completed these steps you can use the CMS Portal Log In instructions (located on pages 13 ndash 20) to reach the MLMS

There are two groups of steps to getting started First you Register for a CMS Portal ID Secondly after you have your ID you log in to the CMS Portal and request access to the MLMS When you have completed these steps you are ready to log in to the MLMS

21

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 12: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Log In to CMS PortalMLMS

If you used the MLMS last year you should already have a CMS Portal ID and password Having these two items will allow you to access the MLMS Follow the instructions beginning on next page (page 13) to log in to the MLMS

If you have never obtained a CMS Portal ID or logged into the MLMS previously follow the instructions beginning on page 21 to learn how to obtain an ID and gain access to the MLMS

12

Log in to CMS PortalMLMS

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

13

Step 1 Select Login to CMS Secure Portal

If you have forgotten your User ID or password click the appropriate links below the Login to CMS Secure Portal button 14

Step 2 Accept the Terms and Conditions

The Terms and Conditions page appears every time you log in to the Portal Accept the terms and conditions in order to proceed 15

Step 3 Type Your Portal ID

If you need assistance with a forgotten User ID or you realize you have never registered click the New user registration link 16

Step 4 Type Your Password and then select Log In

If you need assistance with a forgotten Password select the Forgot Password link 17

Step 5 Select MLMS gt Training

If the MLMS tab does not appear on your portal page you will need to request access to the MLMS See page 34 for further instructions 18

Step 6 Complete Profile Fields

The field names in red with an asterisk should already contain information from last year You can update any information here and then click SaveUpdate 19

Log in to CMS PortalMLMS

The MLMS Assister Landing page is displayed 20

Register for CMS Portal and MLMS

If you have never logged into the MLMS or obtained a CMS Portal ID the following instructions outline the steps Once you have completed these steps you can use the CMS Portal Log In instructions (located on pages 13 ndash 20) to reach the MLMS

There are two groups of steps to getting started First you Register for a CMS Portal ID Secondly after you have your ID you log in to the CMS Portal and request access to the MLMS When you have completed these steps you are ready to log in to the MLMS

21

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 13: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Log in to CMS PortalMLMS

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

13

Step 1 Select Login to CMS Secure Portal

If you have forgotten your User ID or password click the appropriate links below the Login to CMS Secure Portal button 14

Step 2 Accept the Terms and Conditions

The Terms and Conditions page appears every time you log in to the Portal Accept the terms and conditions in order to proceed 15

Step 3 Type Your Portal ID

If you need assistance with a forgotten User ID or you realize you have never registered click the New user registration link 16

Step 4 Type Your Password and then select Log In

If you need assistance with a forgotten Password select the Forgot Password link 17

Step 5 Select MLMS gt Training

If the MLMS tab does not appear on your portal page you will need to request access to the MLMS See page 34 for further instructions 18

Step 6 Complete Profile Fields

The field names in red with an asterisk should already contain information from last year You can update any information here and then click SaveUpdate 19

Log in to CMS PortalMLMS

The MLMS Assister Landing page is displayed 20

Register for CMS Portal and MLMS

If you have never logged into the MLMS or obtained a CMS Portal ID the following instructions outline the steps Once you have completed these steps you can use the CMS Portal Log In instructions (located on pages 13 ndash 20) to reach the MLMS

There are two groups of steps to getting started First you Register for a CMS Portal ID Secondly after you have your ID you log in to the CMS Portal and request access to the MLMS When you have completed these steps you are ready to log in to the MLMS

21

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 14: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 1 Select Login to CMS Secure Portal

If you have forgotten your User ID or password click the appropriate links below the Login to CMS Secure Portal button 14

Step 2 Accept the Terms and Conditions

The Terms and Conditions page appears every time you log in to the Portal Accept the terms and conditions in order to proceed 15

Step 3 Type Your Portal ID

If you need assistance with a forgotten User ID or you realize you have never registered click the New user registration link 16

Step 4 Type Your Password and then select Log In

If you need assistance with a forgotten Password select the Forgot Password link 17

Step 5 Select MLMS gt Training

If the MLMS tab does not appear on your portal page you will need to request access to the MLMS See page 34 for further instructions 18

Step 6 Complete Profile Fields

The field names in red with an asterisk should already contain information from last year You can update any information here and then click SaveUpdate 19

Log in to CMS PortalMLMS

The MLMS Assister Landing page is displayed 20

Register for CMS Portal and MLMS

If you have never logged into the MLMS or obtained a CMS Portal ID the following instructions outline the steps Once you have completed these steps you can use the CMS Portal Log In instructions (located on pages 13 ndash 20) to reach the MLMS

There are two groups of steps to getting started First you Register for a CMS Portal ID Secondly after you have your ID you log in to the CMS Portal and request access to the MLMS When you have completed these steps you are ready to log in to the MLMS

21

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 15: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 2 Accept the Terms and Conditions

The Terms and Conditions page appears every time you log in to the Portal Accept the terms and conditions in order to proceed 15

Step 3 Type Your Portal ID

If you need assistance with a forgotten User ID or you realize you have never registered click the New user registration link 16

Step 4 Type Your Password and then select Log In

If you need assistance with a forgotten Password select the Forgot Password link 17

Step 5 Select MLMS gt Training

If the MLMS tab does not appear on your portal page you will need to request access to the MLMS See page 34 for further instructions 18

Step 6 Complete Profile Fields

The field names in red with an asterisk should already contain information from last year You can update any information here and then click SaveUpdate 19

Log in to CMS PortalMLMS

The MLMS Assister Landing page is displayed 20

Register for CMS Portal and MLMS

If you have never logged into the MLMS or obtained a CMS Portal ID the following instructions outline the steps Once you have completed these steps you can use the CMS Portal Log In instructions (located on pages 13 ndash 20) to reach the MLMS

There are two groups of steps to getting started First you Register for a CMS Portal ID Secondly after you have your ID you log in to the CMS Portal and request access to the MLMS When you have completed these steps you are ready to log in to the MLMS

21

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 16: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 3 Type Your Portal ID

If you need assistance with a forgotten User ID or you realize you have never registered click the New user registration link 16

Step 4 Type Your Password and then select Log In

If you need assistance with a forgotten Password select the Forgot Password link 17

Step 5 Select MLMS gt Training

If the MLMS tab does not appear on your portal page you will need to request access to the MLMS See page 34 for further instructions 18

Step 6 Complete Profile Fields

The field names in red with an asterisk should already contain information from last year You can update any information here and then click SaveUpdate 19

Log in to CMS PortalMLMS

The MLMS Assister Landing page is displayed 20

Register for CMS Portal and MLMS

If you have never logged into the MLMS or obtained a CMS Portal ID the following instructions outline the steps Once you have completed these steps you can use the CMS Portal Log In instructions (located on pages 13 ndash 20) to reach the MLMS

There are two groups of steps to getting started First you Register for a CMS Portal ID Secondly after you have your ID you log in to the CMS Portal and request access to the MLMS When you have completed these steps you are ready to log in to the MLMS

21

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 17: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 4 Type Your Password and then select Log In

If you need assistance with a forgotten Password select the Forgot Password link 17

Step 5 Select MLMS gt Training

If the MLMS tab does not appear on your portal page you will need to request access to the MLMS See page 34 for further instructions 18

Step 6 Complete Profile Fields

The field names in red with an asterisk should already contain information from last year You can update any information here and then click SaveUpdate 19

Log in to CMS PortalMLMS

The MLMS Assister Landing page is displayed 20

Register for CMS Portal and MLMS

If you have never logged into the MLMS or obtained a CMS Portal ID the following instructions outline the steps Once you have completed these steps you can use the CMS Portal Log In instructions (located on pages 13 ndash 20) to reach the MLMS

There are two groups of steps to getting started First you Register for a CMS Portal ID Secondly after you have your ID you log in to the CMS Portal and request access to the MLMS When you have completed these steps you are ready to log in to the MLMS

21

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 18: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 5 Select MLMS gt Training

If the MLMS tab does not appear on your portal page you will need to request access to the MLMS See page 34 for further instructions 18

Step 6 Complete Profile Fields

The field names in red with an asterisk should already contain information from last year You can update any information here and then click SaveUpdate 19

Log in to CMS PortalMLMS

The MLMS Assister Landing page is displayed 20

Register for CMS Portal and MLMS

If you have never logged into the MLMS or obtained a CMS Portal ID the following instructions outline the steps Once you have completed these steps you can use the CMS Portal Log In instructions (located on pages 13 ndash 20) to reach the MLMS

There are two groups of steps to getting started First you Register for a CMS Portal ID Secondly after you have your ID you log in to the CMS Portal and request access to the MLMS When you have completed these steps you are ready to log in to the MLMS

21

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 19: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 6 Complete Profile Fields

The field names in red with an asterisk should already contain information from last year You can update any information here and then click SaveUpdate 19

Log in to CMS PortalMLMS

The MLMS Assister Landing page is displayed 20

Register for CMS Portal and MLMS

If you have never logged into the MLMS or obtained a CMS Portal ID the following instructions outline the steps Once you have completed these steps you can use the CMS Portal Log In instructions (located on pages 13 ndash 20) to reach the MLMS

There are two groups of steps to getting started First you Register for a CMS Portal ID Secondly after you have your ID you log in to the CMS Portal and request access to the MLMS When you have completed these steps you are ready to log in to the MLMS

21

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 20: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Log in to CMS PortalMLMS

The MLMS Assister Landing page is displayed 20

Register for CMS Portal and MLMS

If you have never logged into the MLMS or obtained a CMS Portal ID the following instructions outline the steps Once you have completed these steps you can use the CMS Portal Log In instructions (located on pages 13 ndash 20) to reach the MLMS

There are two groups of steps to getting started First you Register for a CMS Portal ID Secondly after you have your ID you log in to the CMS Portal and request access to the MLMS When you have completed these steps you are ready to log in to the MLMS

21

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 21: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Register for CMS Portal and MLMS

If you have never logged into the MLMS or obtained a CMS Portal ID the following instructions outline the steps Once you have completed these steps you can use the CMS Portal Log In instructions (located on pages 13 ndash 20) to reach the MLMS

There are two groups of steps to getting started First you Register for a CMS Portal ID Secondly after you have your ID you log in to the CMS Portal and request access to the MLMS When you have completed these steps you are ready to log in to the MLMS

21

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 22: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Creating Enterprise Portal ID Steps

1 Select the New user Registration Link 2 Review and accept the terms and conditions and select

Next 3 Enter all required profile information and select Next

4 Create a unique user ID and password 5 Select three challenge questions and provide answers 6 Select the OK button to complete the procedure

22

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 23: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 1 New User Registration

The CMS Enterprise Portal is the entry point for CMS assister training If you do not have a CMS Enterprise Portal account you must first create one 23

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 24: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 2 Accept Terms and Conditions and Select Next

Read the Terms and Conditions select the checkbox and then click the active Next button 24

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 25: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 3 Enter Required Profile Information

You do not need to complete the Social Security Number field 25

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 26: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 3 Enter Required Profile Information (contrsquod)

Make sure you complete each field as indicated in the written instructions on the page Then click Next 26

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 27: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 4 Create Unique ID and Password Step 5 Answer Challenge Questions

If you forget your User ID or password you will need to know the answer to these questions Write the answers down and keep them safe 27

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 28: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 6 Select OK

You now have an Enterprise Portal ID and password 28

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 29: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Requesting Access to MLMS Steps

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select Request Access Now 6 Type FFM into the search field and then click Request

Access when the FFMTraining tile is displayed

7 Select Assisters role and then select Submit 8 Select OK

29

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 30: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 1 Select Login to CMS Secure Portal

30

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 31: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 2 Accept the Terms and Conditions

31

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 32: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 3 Type Your Portal ID

32

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 33: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 4 Type Your Password and then select Log In

33

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 34: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 5 Select Request Access Now

You will only need to request access to FFM TrainingMLMS one time 34

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 35: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 6 Search for FFMTraining

Several items appear on this page initially By typing the letter ldquoffmrdquo in the Access Catalog field only the items that start with these letters are shown 35

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 36: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 7 Select Assister Role and then Submit

Assisters do not need to complete Identity Verification 36

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 37: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 8 Select OK

After selecting OK wait 2 minutes before logging back into the Portal When you log back in you will see an MLMS tab in your Enterprise profile

37

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 38: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

First Log in After Requesting Access

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Complete Profile page information and click

SaveUpdate

38

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 39: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 1 Select Login to CMS Secure Portal

If you log back in too soon after selecting FFM Training your Portal page will not show the MLMS tab Be sure and wait two minutes before logging back in 39

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 40: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 2 Accept the Terms and Conditions

40

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 41: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 3 Type Your Portal ID

41

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 42: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 4 Type Your Password and then select Log In

42

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 43: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 5 Select MLMS gt Training

After requesting access to the FFM the MLMS tab (with Training) appears on your Portal page 43

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 44: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

MLMS Profile Page

The Profile page appears every time you access the MLMS The first time you must complete the required fields On subsequent log ins you can update the fields when they change and select the SaveUpdate button If no changes are required then select the Next button

44

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 45: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 6 Complete Profile Fields

The field names in red with an asterisk are required by all Assisters Additional fields appear or disappear after you select the Assister Type 45

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 46: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Additional Fields for Assister Types

CAC

CAC ID

Current CAC Training

Expiration Date ID

Navigator

Navigator ID

State IPA

State Funded Assister ID

Field names in red are required Field names in black are optional but you are encouraged to complete these Navigators do not have to complete the Organization information fields since they are obtained from the Health Insurance Oversight System (HIOS)

46

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 47: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Navigator Recertification

The Navigator ID field is completed with the HIOS ID provided separately 47

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 48: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Navigator Recertification

A returning navigator will only be presented with the courses required of the user User information maintained by HIOS determines which curriculum is displayed regardless of what is input in the MLMS profile fields

48

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 49: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID)

3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

49

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 50: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Accessing the MLMS Steps

See pages 13 ndash 20 1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training 6 Update information on the Profile page and click

SaveUpdate or if no changes are made select Next

50

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 51: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

MLMS Landing Page

This is the MLMS Landing page To return to this page at anytime select Home on the left navigation bar 51

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 52: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS

4 Enroll in Curriculum 5 Complete appropriate training 6 Print certificate

52

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 53: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Enroll in Curriculum Steps

1 From Training Options select the Actions link and then Enroll

2 Select Complete Enrollment 3 Select Go To Current Learning 4 Select Launch

53

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 54: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 1 Select Actions and then Enroll

Look in the Training Options portlet on the MLMS Landing page for the curriculum in which to enroll 54

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 55: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 2 Select Complete Enrollment

The curriculum is displayed Some of the modules include both a course and an assessment that need to be completed 55

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 56: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 3 Select Go To Current Learning

Once you select Go to Current Learning the Current Learning page is displayed 56

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 57: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 4 Select Launch

To begin a course or assessment select the Launch button A new window opens on top of this page displaying the training course or assessment 57

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 58: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum

5 Complete appropriate training 6 Print certificate

58

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 59: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Complete Appropriate Training Steps

1 Select Next to advance through the training 2 On pages that contain key tips Knowledge checks and

tool tips you will need to click each link before the Next button becomes active

3 Select Exit button on training window when finished If you need to exit before completing the course your location is bookmarked and you can return to this spot when you return to the course

4 Review Completion Status on the Learning Assignments tab of the Current Learning page to ensure it states Successful

59

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 60: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 1 Select Next

This is the Training course window You may use the Back button on the course window to return to a previous page in the course 60

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 61: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 2 Select Links

Select every link on the page to

activate the Next button

The Next button is not active until all Knowledge Checks Tool tips and Key tips etc on a page have been selected 61

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 62: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 3 Select Exit

When you complete the training select the Exit button on the Training course window If you need to leave training before completing click Exit and course will be bookmarked so you can return to where you are at in the course 62

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 63: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 4 Check Completion Status

The Current Learning page Learning Assignments tab shows Successful completion of the training as well as the date the training was completed 63

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 64: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Completing Exams

Select Exit

Most modules include a course and an assessment Answer all questions on the assessment Click the Exit button when you reach the page with your score 64

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 65: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Steps to Certificate Completion

1 Prepare your system 2 Log in to CMS Portal (or Obtain an Enterprise Portal ID) 3 Access MLMS 4 Enroll in Curriculum 5 Complete appropriate training

6 Print certificate

65

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 66: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Print Certificate Steps

1 Select Curriculum Status from left navigation bar 2 Hover your mouse over the Actions link and then select

Print Certificate 3 Select Print 4 Follow your systemrsquos print window instructions to

complete printing

Note You may need to select the Activate Adobe Acrobat link on your screen in order to see and print the certificate

66

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 67: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 1 Select Curriculum

After completing all training and assessments for your curriculum select Curriculum Status on the left navigation bar 67

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 68: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 2 Select Print Certificate

You must complete the entire curriculum in order for the Print Certificate option to appear on the curriculum Actions list 68

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 69: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 3 Print Certificate (CAC)

This is an example of the CAC Certificate of Completion Select Print and follow your print window instructions to print the certificate to your printer 69

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 70: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 3 Print Certificate (Navigator)

This is an example of the certificate that appears when a Navigator completes the Navigator curriculum

70

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 71: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Re-launch a Completed Course

1 From the MLMS Landing page select Curriculum Status on the left navigation bar

2 Select Curriculum name 3 Select Recent Course History tab 4 Select View Results 5 Select Launch 6 Select Cancel on the bookmarking window to open the

course at beginning

71

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 72: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 1 Select Curriculum Status

Completed modules move from Current Learning to the Curriculum Status page To re-launch completed courses select Curriculum Status 72

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 73: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 2 Select Curriculum Name

You can re-launch courses from acquired curriculum 73

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 74: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 3 Select Recent Course History Tab

74

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 75: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 4 Select View Results

Locate the course under the Title column that you want to re-launch and then select View Results in the last column 75

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 76: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 5 Select Launch

Locate the content that you want to re-launch and select the Launch button from the Actions column 76

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 77: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Course Opens

The training content window appears and course opens 77

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 78: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Viewing MLMS and Curriculum in Spanish

1 Log in as usual and when you reach the MLMS Profile page select Spanish from the Training Language Selection drop-down list and then OK

2 Select SaveUpdate 3 Select Log Out to logout of CMS Portal 4 Log in to CMS Portal 5 At the MLMS Profile page select Next

78

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 79: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 1 Select Spanish

When you select Spanish (and complete the additional steps) the next time you access the MLMS the MLMS interface and the curriculum are in Spanish 79

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 80: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 2 Select OK

Additional instructions are provided in the warning message 80

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 81: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 3 Select SaveUpdate

At the bottom of the MLMS Profile page is the SaveUpdate button 81

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 82: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 4 Select Log Out

The MLMS Landing page appears The information is still in English You must log out and log back in to the MLMS to see the Spanish language 82

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 83: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 5 Log In

1 Select Login to CMS Secure Portal 2 Review and accept the terms and conditions by selecting I

Accept 3 Type your Portal User ID and select Next 4 Type your Password and then select Log In 5 Select MLMS and then select Training

83

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 84: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 6 Select Next

This time on the MLMS Profile page select the Next button 84

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 85: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Spanish MLMS

Notice that the interface is in Spanish If you originally started curriculum in English it will still appear in your Current Learning 85

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 86: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Completing Assister Feedback

1 From Current Learning scroll down to Feedback course and select the Launch button to begin to provide your feedback

2 Select the Next button on the the Assister Feedback main page

3 Select your curriculum and then select Next 4 Select Next on the Instruction page 5 The first question appears Select a feedback

response and then select Next 6 After completion of all feedback question Select

Submit to complete the Feedback course

86

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 87: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 1 Select the Launch button

The Assister Feedback may also be launched from the Training Options page 87

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 88: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 2 Select the Next button

The Assister Survey is launched to allow Assister Course Feedback click Next to start feedback survey

88

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 89: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 3 Select your curriculum and then select Next

89

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 90: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 4 Select Next

Feedback instructions are listed on this page 90

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 91: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 5 Select a feedback response and then select Next

Remember you can skip any questions you donrsquot want to answer just select Next without selecting a response NOTE You cannot go backwards 91

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 92: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Step 6 Select Submit to complete the Feedback

When you reach the last statement in the Feedback the Submit button is displayed Select Submit to complete the Feedback 92

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 93: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

MLMS Assister Feedback Reminders

bull Select Assister Feedback by locating it in your Current Learning and selecting Launch

bull After beginning the Assister Feedback select the curriculum name for which you are providing feedback

bull Skip questions that donrsquot apply by selecting Next bull You can only go forward once you start the Assister

Feedback Select Exit and start over if yoursquove made a mistake NOTE When you select exit a pop-up screen will ask you to confirm that you want to Exit without Saving

bull You must select Submit on the last question page to ensure your answers are saved in the MLMS

93

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 94: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Launch of Plan Year 2018 FFM Assister Training

System Requirements and Reminders

Jabaar Gray August 2 2017

94

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 95: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Topics

bull Browser Types bull QRGs FAQs bull Prepare your system bull Home Computer Public Computer

bull Portal Timeout bull Print Last Page for Verification bull Contact the Help Desk for assistance

bull ldquoRemember tordquo Summary bull Dorsquos and Donrsquots

95

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 96: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Browsers

bull Note If you use Internet Explorer 11 and are not automatically brought to the MLMS Landing page after selecting the SaveUpdate button select the Next button on the redirect screen

bull USE one of the following Browsers

96

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 97: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Clear Browser Cache

If you are having issues clearing the cache of your browser sometimes clears up the problem Below are links to the browserrsquos instructions for clearing the cache

bull Chrome Instructions

bull Firefox Instructions

bull Internet Explorer 10 Instructions

97

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 98: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

QRGs and FAQs

bull QRGs ndash Quick Reference Guides (QRGs) are available on the CMS Training for navigators agents brokers and other assisters website ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialstraininghtml

98

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 99: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

QRGs and FAQs

bull FAQs ndash The Frequently Asked Questions (FAQs) document is availableon the CMS Training for navigators agents brokers and otherassisters website It is also available on the MLMS Landing page and onthe pop-up Help Desk window in the MLMS ndash httpsmarketplacecmsgovtechnical-assistance-resourcestraining-

materialsmlms-questionsPDF

99

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 100: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Preparing Your System ndash Pre-Login

1 JavaScript needs to be enabled for successful use of the EnterprisePortal ndash httpenable-javascriptcom

2 Download latest version of Adobe Flash ndash httpsgetadobecomflashplayerpromoid=JZEFT ndash Follow the onscreen instructions (You do not need to select the antivirus

software That is a personal preference)

3 Allow Pop-up windows for the following URL ndash Open up your browser (Firefox Chrome or IE) ndash Firefox instructions From the toolbar select Tools -gt Options-gt Content -gt

Exceptions and then type portalcmsgov in the Address of website field ndash If your version is different use the support link listed below for pop-up

blockers Chrome Instructions Firefox Instructions Internet Explorer

100

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 101: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Preparing Your System ndash Post Login

1 Once you are logged in to the MLMS you can verify that your computer is ready by clicking the Check your System Configuration link from the MLMS Assister Landing page

101

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 102: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Preparing Your System ndash Post Login

2 Below is an example of the information you might see when clicking the Check your System Configuration link Use this information as a guide to modify yourcomputerlaptop settings (if necessary) to have an ideal training experience If submitting a ticket to the help desk for technical help complete these steps first and provide a screen shot of your system results for faster assistance

102

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 103: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Home or Public Computer

bull Some company networks are very restrictive as to what Websites an employee may visit or what browsers may be used at work Some work machines have additional security controls or software which could interfere with MLMS

bull If you are having multiple issues try taking your training from your home laptop or computer If you donrsquot have a laptop or computer at home try using a computer at a library

103

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 104: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Portal Timeout 30 Minutes

bull Enterprise Portal times out every 30 minutes bull Click the Portal window every 28 minutes and look for

pop-up box to continue the current session bull Donrsquot get distracted while taking training Set a timer for

28 minutes bull If you timeout you may need to clear your cache or log

back in twice in order to see the MLMS gt Training link on your CMS Portal page

104

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 105: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Capture Screenshot of Last Page of Course

This is the last page of a course Take a screen shot of this page Press PrtScn Open Paint by clicking the Start button clicking All Programs clicking Accessories and then clicking Paint In Paint on the Home tab in the Clipboard group click Paste For Windows 8 users press the Windows key + Prt Sc 105

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 106: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

View Completed Learning

Some users do not see an updated course completion right away in MLMS Navigate to Curriculum Status verify status Hover your mouse over the Actions link for the curriculum and select View Course History

106

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 107: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Enroll in Optional Courses

bull To enroll in another curriculum that contains the optional courses perform the following steps 1 Log in to CMS Portal and on the MLMS Profile page change your

Assister Type to ldquoOtherrdquo and then select the SavePublish button

2 From the Training Options portlet select Action and then Enroll for either the State IPA Federal IPA or New Navigator curriculums

3 Select Complete Enrollment 4 Select Go to Current Learning

bull The optional courses you did not take as part of the CAC curriculum will now appear in Current Learning

107

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 108: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Help Desk Assistance

bull If you encounter an error or your course doesnrsquot show complete even though you completed a course open a ticket with the Help Desk

bull Select the Check your System Configuration link on the MLMS Landing page Send a screenshot of the information to the Help Desk

bull Include in your ticket the following information ndash Print screens ndash Third party security software installed ndash Is Flash installed

108

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 109: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Remember To

bull For the best performance use Firefox Chrome Internet Explorer 10 or lower as your Web browser

bull Prepare your system before accessing the MLMS (turn off pop-up blockers load Flash and turn on JavaScript)

bull Take your training on a home computerlaptop or public computer (such as the library)

bull Take training in 28 minute intervals andor check the portal window to ensure you have an active session

bull Print a copy of the last page of a course for verification bull Contact the Help Desk for assistance Send a screenshot of

your computers Check your System Configuration page

109

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 110: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Final MLMS Donts

bull Donrsquot click the browserrsquos Back button ndash If you click the Back button you will need to refresh the page and

navigate to your previous location You can use Back within the training content window

bull Session Timeout - Donrsquot get distracted while taking training The Enterprise portalMLMS will time out in 30 minutes when no activity is present

bull The course is not finished until you see the following words

110

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 111: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Help Desk Resources

bull CMS Enterprise Portal Help Desk ndash 855-267-1515 ndash CMS_FEPSCMShhsgov

bull User ID Password Issues bull No access to MLMS

bull MLMS Help Desk ndash MLMSHelpDeskcmshhsgov

bull Canrsquot print my certificate bull Canrsquot find curriculum bull Training is not launching

111

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions
Page 112: Plan Year 2018 FFM Assister Training - … Certification and Training Requirements in FFM States • In addition to being aware of the federal training and certification requirements,

Questions

112

  • Launch of Plan Year 2018 FFM Assister Training
  • Agenda
  • Objectives
  • State Certification and TrainingRequirements in FFM States
  • Certification Requirements for FFM Assisters
  • Whatrsquos New in the MLMS
  • Steps to Certificate Completion
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Steps to Certificate Completion
  • Log In to CMS PortalMLMS
  • Log in to CMS PortalMLMS
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • Step 6 Complete Profile Fields
  • Log in to CMS PortalMLMS
  • Register for CMS Portal and MLMS
  • Creating Enterprise Portal ID Steps
  • Step 1 New User Registration
  • Step 2 Accept Terms and Conditions and Select Next
  • Step 3 Enter Required Profile Information
  • Step 3 Enter Required Profile Information (contrsquod)
  • Step 4 Create Unique ID and PasswordStep 5 Answer Challenge Questions
  • Step 6 Select OK
  • Requesting Access to MLMS Steps
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select Request Access Now
  • Step 6 Search for FFMTraining
  • Step 7 Select Assister Role and then Submit
  • Step 8 Select OK
  • First Log in After Requesting Access
  • Step 1 Select Login to CMS Secure Portal
  • Step 2 Accept the Terms and Conditions
  • Step 3 Type Your Portal ID
  • Step 4 Type Your Password and then select Log In
  • Step 5 Select MLMS gt Training
  • MLMS Profile Page
  • Step 6 Complete Profile Fields
  • Additional Fields for Assister Types
  • Navigator Recertification
  • Navigator Recertification
  • Steps to Certificate Completion
  • Accessing the MLMS Steps
  • MLMS Landing Page
  • Steps to Certificate Completion
  • Enroll in Curriculum Steps
  • Step 1 Select Actions and then Enroll
  • Step 2 Select Complete Enrollment
  • Step 3 Select Go To Current Learning
  • Step 4 Select Launch
  • Steps to Certificate Completion
  • Complete Appropriate Training Steps
  • Step 1 Select Next
  • Step 2 Select Links
  • Step 3 Select Exit
  • Step 4 Check Completion Status
  • Completing Exams
  • Steps to Certificate Completion
  • Print Certificate Steps
  • Step 1 Select Curriculum
  • Step 2 Select Print Certificate
  • Step 3 Print Certificate (CAC)
  • Step 3 Print Certificate (Navigator)
  • Re-launch a Completed Course
  • Step 1 Select Curriculum Status
  • Step 2 Select Curriculum Name
  • Step 3 Select Recent Course History Tab
  • Step 4 Select View Results
  • Step 5 Select Launch
  • Course Opens
  • Viewing MLMS and Curriculum in Spanish
  • Step 1 Select Spanish
  • Step 2 Select OK
  • Step 3 Select SaveUpdate
  • Step 4 Select Log Out
  • Step 5 Log In
  • Step 6 Select Next
  • Spanish MLMS
  • Completing Assister Feedback
  • Step 1 Select the Launch button
  • Step 2 Select the Next button
  • Step 3 Select your curriculum and then select Next
  • Step 4 Select Next
  • Step 5 Select a feedback response and then select Next
  • Step 6 Select Submit to complete the Feedback
  • MLMS Assister Feedback Reminders
  • Launch of Plan Year 2018 FFM Assister Training
  • Topics
  • Browsers
  • Clear Browser Cache
  • QRGs and FAQs
  • QRGs and FAQs
  • Preparing Your System ndash Pre-Login
  • Preparing Your System ndash Post Login
  • Preparing Your System ndash Post Login
  • Home or Public Computer
  • Portal Timeout 30 Minutes
  • Capture Screenshot of Last Page of Course
  • View Completed Learning
  • Enroll in Optional Courses
  • Help Desk Assistance
  • Remember To
  • Final MLMS Donts
  • Help Desk Resources
  • Questions

Understanding Your Ethics & Code of Conduct Training Requirements

Understanding Your Ethics & Code of Conduct Training Requirements

Documents
Die Lokale FFM 10/12

Die Lokale FFM 10/12

Documents
Ffm 1979 - gleichsatz.de - Kritische Philosophie / Mutterseite · Hermann Broch Massenwahntheorie Ffm 1979-----Seite 15: - pseudorational

Ffm 1979 - gleichsatz.de - Kritische Philosophie / Mutterseite · Hermann Broch Massenwahntheorie Ffm 1979-----Seite 15: - pseudorational

Documents
Lettre Explicative FFM Rizza Ludovic

Lettre Explicative FFM Rizza Ludovic

Documents
Anmeldung21 FFM

Anmeldung21 FFM

Documents
Die Lokale FFM 09/11

Die Lokale FFM 09/11

Documents
Mobilemarketing FFM

Mobilemarketing FFM

Business
Videoueberwachungskameras in Ffm 2014.05.26

Videoueberwachungskameras in Ffm 2014.05.26

Documents
BUILDING HVAC (1) REQUIREMENTS of these training ... Building HVAC‐1 Requirements ... Outdoor Air Ventilation Economizers • Ventilation Standards • Demand Controlled

BUILDING HVAC (1) REQUIREMENTS of these training ... Building HVAC‐1 Requirements ... Outdoor Air Ventilation Economizers • Ventilation Standards • Demand Controlled

Documents
Portfolio Sebastian Wolf - Allesecht-ffm -

Portfolio Sebastian Wolf - Allesecht-ffm -

Documents
VMware Solution Provider: Training and Certification Requirements 2016

VMware Solution Provider: Training and Certification Requirements 2016

Education
Messeguide JOBcon Engineering FFM 2013

Messeguide JOBcon Engineering FFM 2013

Documents
Personenzentrierte medienpäd. ffm 5.5.2011

Personenzentrierte medienpäd. ffm 5.5.2011

Technology
2016–2017 Holistic Rating Training Requirements

2016–2017 Holistic Rating Training Requirements

Documents
Die Lokale FFM 09/2013

Die Lokale FFM 09/2013

Documents
programme FFM 2012

programme FFM 2012

Documents
European Training Requirements (ETR) in · PDF fileEuropean Training Requirements (ETR) in Phlebology Jean-Jérôme GUEX, MD, FACP Multidisciplinary Joint Committee Phlebology European

European Training Requirements (ETR) in · PDF fileEuropean Training Requirements (ETR) in Phlebology Jean-Jérôme GUEX, MD, FACP Multidisciplinary Joint Committee Phlebology European

Documents
Ffm flanders-programme

Ffm flanders-programme

Documents
HTA - Manejo 2017 - FFM

HTA - Manejo 2017 - FFM

Health & Medicine
Messeguide JOBcon Engineering FFM 2012

Messeguide JOBcon Engineering FFM 2012

Documents
FFM bilten No. 040

FFM bilten No. 040

Documents
(FFM 4LPW - Naturstyrelsen

(FFM 4LPW - Naturstyrelsen

Documents
Clarifying Training Requirements of USP asp.pharmacyonesource.com/images/simplifi797/USP_797_Training.pdfClarifying Training Requirements of USP ... – Certain skills are

Clarifying Training Requirements of USP asp.pharmacyonesource.com/images/simplifi797/USP_797_Training.pdfClarifying Training Requirements of USP ... – Certain skills are

Documents
Esoterik Tage Bornheim / FFM 2013

Esoterik Tage Bornheim / FFM 2013

Documents
Die Lokale FFM 03/2014

Die Lokale FFM 03/2014

Documents
Passage guidons ffm

Passage guidons ffm

Documents
POSTER ffm

POSTER ffm

Documents
ISO 15189:2012 Medical laboratories- Requirements for ... 15189-2012 training 2.pdf · ISO 15189:2012 Medical laboratories-Requirements for Quality and competence นางสุขใจ

ISO 15189:2012 Medical laboratories- Requirements for ... 15189-2012 training 2.pdf · ISO 15189:2012 Medical laboratories-Requirements for Quality and competence นางสุขใจ

Documents
Die Lokale FFM 06/2013

Die Lokale FFM 06/2013

Documents
Hong Kong Aviation Requirements - 民航處 · PDF fileHong Kong Aviation Requirements . HKAR-147 . Approved Maintenance Training/Examinations . Issue 2 Revision 4 . 15 January 2018

Hong Kong Aviation Requirements - 民航處 · PDF fileHong Kong Aviation Requirements . HKAR-147 . Approved Maintenance Training/Examinations . Issue 2 Revision 4 . 15 January 2018

Documents