Pradeep Kumar RoutEmail: talk.pradeep11@gmail.comCell: +91-8147946127

OBJECTIVETo be part of an advancing organization that provides me with a challenging career to

improve my skills in accordance with the latest trends and technologies and utilizing my inherent capabilities and professional education to shoulder responsibilities, take initiatives, add value to the company, thereby become a successful professional in the field of Information Technology.

SUMMARY 4+ years of IT experience in Production Support and Enhancement in banking and

financial domain. Working knowledge on UNIX, Shell Scripting (Ksh), Oracle (SQL, PL/SQL) and is able to

meet objectives in team related projects. Resolving the issues before the specified time frame. Understanding the Requirements & participating in requirement analysis. Good experience in resolving issue through tickets within SLA. Quick problem-solver, strong analytical, coding, debugging skills Good communication skills and interpersonal skills. Good knowledge in ETL, ITIL concept.

TECHNICAL/ FUNCTIONAL (Application) SKILLS

Skills DetailsOperating System Sun Solaris 5.8/5.9/5.10 , Windows NT 4.0/ 2000/XP

Scripting Languages Shell Scripting

Language SQL , PL/SQL

Database Oracle 9i,10g,11g

Incident Management Service manager ,Remedy and Service Now

Scheduling Tool Autosys , Cron-tab

Other Tools Putty, Rapidsql , Winscp, Matchmoniter, introscope

Toad, VectorPc-Deo, file Zilla.

PROFESSIONAL EXPERIENCE

Company Designation Duration

Tech Mahindra Senior Analyst Aug 2009 –Till Date

TECHNICAL QUALIFICATIONB.Sc from Fakir Mohan University Orissa in the year of 2008.

PROJECTS:-Project No. # 1

Title : BARCAClient : Barclays Capital (An Investment Bank Project)Organization : Tech MahindraSoftware : UNIX Sun Solaris 5.10, Oracle 9i, 10g (SQL and PL/SQL), Shell ScriptingScheduling tool : Autosys, Cron-tabTeam Size : 10Project Type : Support and Enhancement Duration : Nov 2011 – Till Date

Synopsis:

As it is an Investment Banking project we support all the application very carefully. We support various applications which are used by controllers for reporting their daily profit and loss. We support our client in Singapore, US, UK and APAC regions. The applications are critical as users use reporting systems to check profit and loss, before starting their business.

Responsibilities:

Proactively and independently working on resolving issues before they impact the client. Scheduled and monitoring the running jobs and checking the log files if any issues. Responsible for monitoring all the feed load status and if, any delays needs to inform feed

owner and as well as business user. Finding the root cause of the bug and fixing it. Monitor & resolve all the P1/P2/P3 tickets in our queue. Create the report of daily health checks for critical Application and server and take

appropriate escalation if required. Initiate crisis calls to resolve the issues, which impact multiple interfaces. Give the status reports of the tickets (Daily, Weekly and Monthly) to the manager as well as

to the Business team. The major part of my team included System Monitoring, and Responding to customer

queries and also to Critical/Server business problems. Responsible for providing support in L2/L1 level depending on the priority. Support On calls support in the weekend.

Project No. # 2

Tit le : E.P.S (Electronic payment system)

Client : Visteon Corporation, North America and Europe

Organization : Tech Mahindra Software : UNIX Sun Solaris, Oracle 9i, 10g (SQL and PL/SQL), Shell Scripting Scheduling tool : Cron-tab, Autosys

Team Size : 5Project Type : Support and MaintenanceDuration : Aug 2009 – Oct 2011

Synopsis:

The users should be able to view their payment status, adjustments information, payment history, Forecast payment, price history, remittance advice details etc. The users should be given the option to download data, which they own.

Responsibilities:

Regularly attend & resolve the issues such as application outage, Issue impacting multiple users, Revenue impacting key function issues in the Offshore Crisis calls.

Responsible for Managing AUTOSYS jobs. Responsible for loading all the Manual loads, through the scripts Create the report of daily health checks for critical Application and server and take

appropriate escalation if required. Finding the Root cause Of the Bug and fixing that. Give the status reports of the tickets (Daily, Weekly and Monthly) to the manager as well as

to the Business team. The major part of my team included System Monitoring, and Responding to customer

queries and also to Critical/Server business problems. Responsible for providing support in L1/L2 level depending on the priority.

Personal Profile:

Gender : MaleNationality : IndianMarital Status : Single

Place: Bangalore Pradeep Ku Rout