Provided By Haywood Vocational Opportunities You’re …asq.org/sections/mini-sites/1103/newsletter_200802.pdfValue Stream Mapping 12 ... Amitav shares with us his white paper on

‘Empowering Carolina High Country members with value added quality training, connections and resources to achieve success in our global community.’

Serving Carolina High Country; equipping quality professionals with resources and connections to achieve personal and professional success.

Program: Provided By Haywood Vocational Opportunities You’re going to Love February’s Main Event! Join us February 11th as Gary Tollefson, Denise Coleman, and Tim Kelley give us an inside look at how the ISO system helped Haywood Vocational Opportunities become a strong manufacturer of medical devices. Providing valuable jobs for their highly skilled and dedicated work force; HVO meets the stringent standards of ISO, the FDA and their customer base. Haywood Vocational Opportunities is located in Waynesville, NC. HVO has over thirty years of experience manufacturing a wide variety of health care products, and also provides custom packaging and signs built to suit. HVO is dedicated to serving their customers. “Partners for Success, People Centered, Quality Driven” HVO is a community leader and is excited about sharing their successes with Carolina High Country. When: Monday, February 11, 2008

• Arrive at 5:45 pm for Networking! February 2008 Newsletter HVO Program Introduction Roy Keithley, ASQ Treasurer 2 Amitav Das, ASQ Secretary A Special Thanks to Bob Michel 3 and Tolli Grisham Spring Programs Quality News Today! We Love Carolina–HC Members 4, 5 … Ways you can Get Connected too! 6 Quality Across the Organization 7 By: Amitav Das Career and Training Opportunities 11 Value Stream Mapping 12 ASQ and WCU Spring Training

• Dinner 6:00 pm • Announcements 6:45 pm • Speaker’s Presentation 6:50 – 8:00 pm

Where: Asiana Grand Buffet Who: ASQ Members, associates & friends Take I-26, South of Asheville, Exit 37, then left, follow Long Shoals Road to Hendersonville Road, left toward Asheville (.4 Miles) on right.

ASQ Carolina High Country Section 1103 February 2008

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Get Connected… with our leadership… Who we are! Over the past several months we have introduced you to your sections’ member leaders. Continuing in this effort to help you feel more connected with who we are, we want to introduce Roy Keithley, our Treasurer. Roy Keithley, ASQ Carolina High Country Treasurer Roy is a retiree of the Quality Assurance profession and has been active in Carolina High Country since 1985. Serving in various capacities over the years, Roy has enjoyed participating in the Leadership of Carolina High Country since 1987. Roy is a 1958 graduate of Virginia Polytechnic Institute (Virginia Tech) and has a BS in Agriculture. Roy continued his education in the 1960’s and acquired his Masters Degree from NC State in Wood Technology with a minor in Quality. Over the years, Roy served in various capacities in the Quality Assurance profession. From 1960 through 1977 Roy worked at Brunswick Commercial Division in Marion, Virginia. In 1977 he and his wife Zelma moved to Saint Charles, Illinois where he worked at Masonite until 1985. In 1985 Roy and Zelma were called to the mountains of Asheville, NC. Roy worked from 1985 until his retirement from Steelcase in 2001. Roy currently enjoys a busy retirement. He is active as a tax preparer in our area, and serves on the Board of Directors at Mountain Credit Union. Roy and his lovely wife Zelma are celebrating 46 years of marriage this year. Amitav Das, ASQ Carolina High Country Secretary (Picture Not Available) Amitav has a BS and MS in Mechanical Engineering. In 2004 Amitav earned his ASQ certification as a Six Sigma Black Belt. He has 15 years of industry experience in plastics and sheet metal. Over the years, Amitav has worked in quality assurance, project management, design, and manufacturing engineering. Amitav is a senior member of ASQ, and lives with his wife and children in the Asheville area. Amitav enjoys reading and learning about regions and people of the world, and how globalization impacts our view of the world from a business and cultural perspective. Amitav shares with us his white paper on Lean Six Sigma. Get Connected! Details on page 7!


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A Special Thank You!

The Leadership of Carolina High Country want to share our appreciation and thanks to Bob Michel of The Flying Tool Shed, and Tolli Grisham of Eaton. As you recall, Bob introduced force field analysis and targeted the issue of key motivators and detractors that may prevent attendance at section meetings. Identifying the logistical challenges of our largest meeting for the year, Bob and Tolli quickly divided our group into two high energy working teams to generate ideas for our model problem. This

interactive method enabled us to work together to create a pool of ideas to generate a membership survey that we will share with you shortly. We appreciate Bob and Tolli’s leadership in our last meeting, and are grateful to have each of them active in our section. Get Connected… Grow… Achieve! Future Programs Date Location Topic 2/11/2008 Asiana Grand Buffet Haywood Vocational Opportunities Gary Tollefson, Director of QA Denise Coleman, Director of Employment

and Training Tim Kelley, Director of Regulatory Affairs 3/10/2008 Plant Tour NYPRO Gary Scalise and the Plant Tour of NYPRO 4/14/2008 Location TBA Jerry Herman, Quality & Six Sigma Recruiting 4/19/2008 WCU – Western Value Stream Mapping, ASQ Training Event 5/12/2008 To Be Announced End of Year Picnic Get Connected… Grow… Achieve! Log in for today’s latest quality news!


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http://www.asq.org/qualitynews/qnt/execute/mainSetup�



We Love Our Carolina High Country Members! The Quality Pre-Game and Networking Time! Dinner before the November presentation by Keith Morrow of Metal Industries… Larry Adams, Ron Yarbrough, John Carpenter, Bob Michel, Aubrey Coward, and Billy Bracket… Getting Connected… Quality Networking and Dinner! Dinner before the Christmas Meeting… Quality: A Strategic Necessity, by Dr. McGrath Aubrey Coward, Ed Tatsch, Ron Yarbrough, Gene Tatsch, and Janet Gleason…


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Enjoying a Quality Dinner at Asiana’s Fortune Room, before January’s presentation! Time to relax before a wonderful presentation; Christi Whitworth and Alex Altgilbers, and Bob Michel… Tolli Grisham, Chris D'Aiello, and Luis Olivo… Join us… First Time Guest and Membership Rewards Programs… It is exciting to see the growing participation in our First Time Guest Rewards program. As you recall from our previous newsletters, members and ‘First Time Guests’ are enrolled by sharing and inviting business colleagues and friends of quality to attend the section monthly meetings.


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Join us… First Time Guest and Membership Rewards Programs… (Continued) The ‘First Time Guests’ and the ‘hosting’ section member enroll by completing our Voice of the Customer survey cards. Simply ask your ‘First Time Guest’ to write-in your name in the ‘Attending With’ area, and we will place your name in the Member Rewards drawing. That’s Right! Two drawings, two $50 restaurant gift cards, both drawings at the May picnic… ‘First Time Guests’ and Member Rewards…Get Connected… and Grow With Us! Another way to Get Connected… Show off your photography skills… You can participate too! Simply send a favorite digital picture that you have taken to [email protected] with the subject Select My High County Picture! Include your name and the location of where you took the picture. We might select and feature your picture in the next newsletter or on our website! Get Connected… Grow… Achieve! You can also enhance your career by participating in the ASQ certifications programs. For more information on ASQ certification dates and exams go to http://www.asq.org/certification/dates.html ASQ Conferences For more information on ASQ conferences go to http://www.asq.org/conferences/ Get Connected… Grow… Achieve! Share With Us, Your Voice Counts!!!

Carolina High Country Suggestions How can we serve you better! Please let us know. We are here to serve you. Send your programming, training and other requests to us at [email protected]. Get Connected… ASQ Leadership Team 2007 - 2008 Our Section 1103 Leadership Team is here for you! We look forward to meeting you! Visit us on the web at http://www.asq.org/sections/mini-sites/1103/leadership.html.

In the event of adverse weather, please visit us… http://www.asq.org/sections/mini-sites/1103/index.html The closing will be posted by 1:00 pm meeting day.


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mailto:[email protected]


http://www.asq.org/certification/dates.html

http://www.asq.org/certification/dates.html

http://www.asq.org/conferences/

http://www.asq.org/conferences/


http://www.asq.org/sections/mini-sites/1103/leadership.html.

http://www.asq.org/sections/mini-sites/1103/leadership.html

http://www.asq.org/sections/mini-sites/1103/index.html

http://www.asq.org/sections/mini-sites/1103/index.html




Title: Quality Across the Organization: A Lean/Six Sigma Approach Author: Amitav R. Das

Edited by: Noel Wilson

Six Sigma and lean strategies can be implemented companywide in manufacturing industries

with service departments to maximize the reduction in cost and non-value added activities.

During the latter half of the twentieth century, total quality management (TQM) with its PDSA

cycle was the responsibility of the quality department and was essentially a quality function.

While TQM focused on process improvement using statistical methods, it could not show the

bottom-line results in terms of dollars saved to the organization. Narrowly confined to the

"quality circles" of the quality departments and a few industrial engineers, TQM focused on

defect reductions, not on converting results to dollar impact on the bottom line. Another

drawback of TQM was the lack of leadership support; CEOs and other organizational leaders

failed to understand the concept and use it wisely for their strategic goals.

By contrast, Six Sigma and lean principles showed real dollars saved, faster cycle times, and

reduction of non-value added activities. They were more easily applicable and more obviously

valuable to all departments within the organization. In other words, a Six Sigma "Black Belt"

could be a product of one department of the organization and could work in any other

department on a "Black Belt" project, unlike the TQM approach of drawing on quality

department personnel in every project. When purposefully deployed across an entire

organization via a systems approach, a Six Sigma and lean combination can thus reduce the

notion that continuous improvement is the responsibility of “some other part of the

organization.”

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A systems approach

Consider a typical manufacturing firm producing injection-molded parts in its manufacturing

process. If you look at the firm in its entirety, there are supporting departments (service

departments like finance, human resources, shipping, and IT) supporting its core function of

manufacturing. The firm is also supported by its network of suppliers and distributors. Figure 1

presents a conceptual model:

Fig. 1 - A typical manufacturing firm


On the manufacturing side, Six Sigma improvements to reduce variation and cut costs through

DMAIC (define, measure, analyze, improve, control) projects could be enhanced by lean

principles:

• Reduce WIP (Work In Process), saving capital, space, and logistics and addressing the

customer expectation of faster and cheaper products.

Manufacturing

IT

Finance Human resources

Suppliers

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• Launch Kaizen blitz events, process improvement events of three to five days in length,

using basic analysis tools and producing a "good" solution instead of going deeper into

advanced statistical analysis of Six Sigma to find the "best" possible solution.

• Conduct value stream mapping to provide quick benefits (dollars saved) and show

commitments and results while strategically critical projects are identified. The use of value

stream mapping and process value analysis shows the "system" thinking approach where

the entire process is examined to reduce non-value added activities.

• Extend process-mapping techniques to suppliers’ and vendors’ supply chains, thus

identifying and eliminating non-value added activities. The gains from lean manufacturing

cannot be sustained without pushing lean to the supply chain.

On the service side, the focus should be on the management philosophy and a structured

approach to project management. The following steps are especially appropriate for service

departments that are beginning Six Sigma and lean improvements:

• Focus on outputs that are important to customers, both internal and external, translating

these customer needs into measurable critical to quality (CTQ) requirements. While all

of the advanced statistics Six Sigma requires may not be as useful for service

improvement, metrics could include "errors in transactions" in accounting, "sales

volume" in finance, or "number of customer complaints" in customer service.

• Map out processes and form a clear understanding of what is happening at the process

level.

• Define the departmental operations strategy, identifying the risks, problems,

opportunities and solutions and assigning cash values to them to drive priority in the

selection of projects and methodologies.

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When the operations strategy has been finalized for each department, all supporting

departments could meet to finalize the overall continuous improvement scenario. They can

also link their strategy to their suppliers and distributors and to other internal customers within

the organization to make them aware of where the company is headed. This would enable

other stakeholders to go lean and improve continuously, resulting in the cultural transformation

and a paradigm shift of the whole enterprise.

The advantages of the lean/Six Sigma combination "Lean Six Sigma" extracts the strengths of lean and Six Sigma, developing an integrated

approach that can suit both manufacturing and supporting services. Significant gains can be

achieved using basic analysis tools, without the need for advanced statistical methods like

design of experiments (DOE) and failure modes and effects analysis (FMEA). More complex

process improvement projects can then be spearheaded by Black Belts and Green Belts.

In using this lean Six Sigma approach, projects which have been identified to have a duration

of less than six months and the probability of making money for the organization should be

tackled first, while starting work on a few longer-term projects, thus building enthusiasm. For

both long and short projects, Six Sigma also provides the best practice of reviewing progress

after each phase of completion, unlike TQM, which lacked the review process.

Perhaps the strongest advantage lean Six Sigma offers, however, lies in its power to propel

quality into other departments. While the development of lean Six Sigma for service

departments is still arguably in its infancy, it is necessary that companies implement this

methodology from a tactical point of view to build up enthusiasm and produce tangible results.

Only by showing real dollars saved can a belief system be developed to nurture this

methodology through leadership and top management support, achieving a larger strategic

goal. If companies do not take risks in implementing organization-wide lean Six Sigma, then it,

like TQM, will be unable to maintain its usefulness.

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Get Connected… Grow… Achieve! Career Opportunities Due to space limitations on the ASQ web-site we wanted to share some helpful job links with you. Some of these are fee paid by company, others you may need to pay registration fees. If you wish to include a job listing in an up-coming news letter, please forward to [email protected], and include “Carolina High Country Jobs” on the subject line. Career Links These links will direct you to some familiar but non-ASQ websites. As always, review job listings on the company of interests’ website. This will build an initial and direct connection with the potential employer… Monster.com Select Executive Search http://www.monster.com/ http://www.selectexecutivesearch.com/routing.htm Hot-Jobs Thing-A-Ma-Job http://hotjobs.yahoo.com/ http://www.thingamajob.com/ Career Builder Ops Ladder http://www.careerbuilder.com/ http://ops-jobs.theladders.com/login Think Energy Job Bank USA http://www.thinkenergygroup.com/ http://jobs.jobbankusa.com/JS/Form/LoginForm.asp Get Connected… Grow… Achieve! ASQ Carolina High Country Training…


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http://www.monster.com/

http://www.selectexecutivesearch.com/routing.htm

http://hotjobs.yahoo.com/

http://www.thingamajob.com/

http://www.careerbuilder.com/

http://ops-jobs.theladders.com/login

http://www.thinkenergygroup.com/

http://jobs.jobbankusa.com/JS/Form/LoginForm.asp

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Documents

Provided By Haywood Vocational Opportunities You’re …asq.org/sections/mini-sites/1103/newsletter_200802.pdfValue Stream Mapping 12 ... Amitav shares with us his white paper on