SECTION I: Customer Background I nformation

1. Name : Sex: ( ) Male ( ) Female

Age in years: ( ) Education:

SECTION II: Feedback on services provided to mUsurvey.

2. How many times have you been given feedbacks?( ) Once ( ) Twice ( ) Three times( ) More than three times ( ) None

3. Are you been aware of online feedbacks and surveys?( ) Yes ( ) No

4. Have you ever been given feedbacks through online?( ) Yes ( ) NoIf, yes how many times ( ).

5. Approximately, how many times have you given feedbacks through mUsurvey?( ) 1-2 times ( ) 2-5 times ( ) above 5 times

6. How different do you find mUsurvey from normal paper based feedback.( ) Good ( ) Average ( ) Ok ( ) Bad ( ) Difficult

7. How do you feel about online and offline feedback surveys at mUsurvey?( ) Very good ( ) Good ( ) Average ( ) Bad ( ) Very bad.

8. Does mUsurvey offers you a friendly surverys.( ) Yes ( ) No

9. How you find that online surveys are useful to people?( ) Always ( ) Most often ( ) Often ( ) Sometime ( ) Rarely

10. What made you the most interesting part towards mUsurey?

( ) Good graphics

( ) Easy to answer

( ) Smiles options

( ) Quick to answer the questions

( ) One touch and go

( ) Comfortable using tablet phones for surveys

11. How long it takes to answer a question?

( ) 10 seconds ( ) 5 seconds ( ) Less than 5 seconds

12. Does our application is easy to handle on mobile phones?

( ) Yes ( ) No

13. Difference between Tablet phones and other devices towards mUsurvey.

Device being used Easy to Handle Neutral Hard to handle

Tablet Phones

I-Phones

Android devices

Desktops

14. How much your satisfied with our application functions?

Significance of

various services

Satisfied Neutral Not Satisfied

Easy for handling

Time consumption

Good graphics

Looks formal

15. Time taken for taking up a survey

Types of

Survey

10 minutes

and above

5 to 10

minutes

3 to 5

minutes

1 to 3

minutes

Less than

a minute

Paper

Based

Online

Survey

Offline

Survey

MuSurvey

Telephone

Survey

Other

Surveys

16. What do you feel about overall service quality of mUsurvey?

( ) Excellent ( ) Very good ( ) Good ( ) Average ( ) poor

17. In your opinion, what was the reaction of you towards offline surveys?

( ) Positive ( ) Negative ( ) No comments

18. Would you think in future offline and online surveys would be useful to customers

( ) Yes ( ) No

19. Please rate us on using tablet phones for a survey

( ) Very good ( ) Good ( ) Average ( ) Bad ( ) Very bad.

20. Please rate us on?

0 ( ) 1 ( ) 2 ( ) 3 ( ) 4 ( ) 5 ( )

Thank you very much for your valuable time.