JESSICA ANDRADE11235 SageCanyon Dr. Houston, Texas, 77089

832-985-7075 • jessandrade11@yahoo.com

Professional SummaryCustomer Service • Customer Retention • Bookkeeping

• Excel • Word •PowerPoint•Fluent in English and Spanish

EXPERIENCELowe’s Home Improvement • 04/2014 – Current • Pasadena, Texas

Head Cashier

Manage all checkout functions by processing sales transactions and refunds, monitoring cash drawer amounts, and maintaining checkout area. Also oversee coverage of registers and store supply usage, perform opening procedures, and provide excellent customer service by assisting customers and addressing issues

Responsible for the providing the best level of customer service to the customers Perform opening and closing function, cash pulls Make changes in orders and deposit according to the policies Monitor and maintain the store operational reports for the improvement in the store

execution Ensure the display areas are organized and clean Perform accurate sales transaction according to the cash control policies and procedures Help and support store shrink awareness program and provide advice to the

management Ensure the restock on the sales floor and defective merchandise is properly labeled Deliver excellence in customer service, including maintaining a positive attitude Maintain records of HAZMAT standards and chemical safety data sheets

SAM’S CLUB • 07/2012 – 04/2014 • Friendswood, Texas

Member Services Supervisor Manage team of floor members including 30 cashiers. Expedited returns and exchanges, answered multi-line phone system and routed incoming calls, assisted cashiers with price discrepancies, balanced registers and made change. Reconcile register records with internal records to ensure accuracy and prevent loss or fraud

Delivered excellence in guest services, including quick decision-making and effective problem-solving for maximum customer satisfaction

Conducted guest service, selling skills and product knowledge training for all associates Executed all safety and loss prevention standards Conducted orientation of new employees and lead training and development for team

members to ensure product knowledge and compliance with company service and selling standards

JESSICA ANDRADE • Page 2 • jessandrade11@yahoo.com

Resolve customer issues while maintain a positive attitude Maintain records of HAZMAT standards and chemical safety data sheets

McDonald’s • 11/2011 – 07-2012 • Houston, Texas

Manager In TrainingManaged and trained team members to ensure orders were taken accurately and in a timely fashion to satisfy the customer. Balanced and audited tills in the morning and afternoon to check for cashier accuracy.

Participated in Manager training program and obtained valuable leadership skills Managed team members on a daily basis Communicated effectively between different shifts to ensure all managers were aware of

ongoing activities Maintained safe working standards Ensured compliance with food safety handling procedures

EDUCATIONSan Jacinto College • Houston, Texas • Currently Pursuing Degree in Business Management

J. Frank Dobie High School • Houston, Texas • Diploma

COMPUTER SKILLSWord • Excel • PowerPoint