SACHIN SHUKLA BA (HONS)Flat no- 56 The Cornfields Hemel Hempstead HP1 1UB

Mobile: 07796167711Email: sachin.shukla143@yahoo.co.uk

Professional Profile

Result oriented and highly experienced candidate with over twelve years of international work experience in Multi Industry. Some of my portfolio of skills includes Facilities creation and management, Administration, H&S, Managing change. I am Self-motivated candidate and effective leader with a real passion for service delivery. Presently I am looking for suitable role and open to offers.

AREAS OF EXPERTISE

Building Management Vendor Management Strategic Planning Space Planning Stakeholder Management

Project Planning Risk Management Preventative Maintenance Business development Asset Management

Procedure Development Contingency Planning Stakeholder Management Compliance

CORE SKILLS Facilities Management –Managing multiple sites for HCL, Project Management, Overall H&S

responsibility, Contractors management, repair and preventative maintenance, facility creation and dealing with emergency situations.

Contract Management - Previously handled multi-tenant site, responsible for 700 work stations at the centre and numerous clients including HSBC as one of our high profile clients.

Event Management : Organized and handled various events for HCL and Avanta SOG. Business Development - Conducted Viewings, Sales transactions, Contract negotiation, Client

retention. Finance Management – Clearing of high pendency invoices, maintaining operational profitability

and controlling costs and Budget development. Management of Services – Shortlisting and Selection of vendors according to changing business

requirements Report Generation - Capturing and generation of various reports for off shore senior

management.

PROFESSIONAL EXPERIENCEHCL Technologies – Indian Multinational Corporation is a Global IT services company operating in 31 countries with revenues over US $ 6.0 billion. Contract Retainer- Multi site Facilities Manager Sep 2015—Till dateKey responsibilities Successfully managing multiple sites and Budget development. Coordination with landlord, Solicitors and Property Management Company on aspects as Lease

negotiations & renewal, services. Assisting in day to day running of the Operations, Geo centers, billing, and H&S. Involved with ISO 27001 certifications. HSE audits & inspections for assigned facilities under HCL delivery centers. Center Modifications and upgrade: Managing all aspects of modifications which may be required in the

center. Responsibilities include: - Vendor identification and rate negotiation - Managing the work to ensure completion on-time and within specifications.

Handled various HCL events. In charge of mobile phones contracted connection, all admin related operations. Access Control: Issuing and control of Access cards, access permissions and maintaining records &

inventory. Billing Support: Coordinating with regional and central finance team for regular billing and payments. MIS Support: Monthly seating and headcount report, periodic compliance reports as required by Audit /

Corp Admin on regular basis. Stakeholder management including Identification and relationship management of external

vendors/stakeholders for admin services.Main Achievements

Cost reduction in telephony by 5%. Successful completion of several office projects. Value addition to numerous internal process. Successfully handling critical operational challenges. Validation and clearance of old long overdue invoices. Handled several HCL events. Vast improvements in security, Appearance and Health & Safety standards.

Avanta Serviced Office Group, Hemel Hempstead Jun 2012—Aug 2015Business Centre Manager, Hemel Site a managed property by Avanta Serviced Office Group.Key responsibilities Management of onsite staff, incorporating fixed assets, archiving, building maintenance, and front of

house of multi-tenanted property at Hemel Hempstead. Acting as Landlord for all onsite clients approx 75,000 sq ft. Responsibility for all hard and soft services including vendor contractual agreements. Health and Safety Compliance, Employee inductions, Fire/DSE risk assessments, First Aid. Experienced in technical troubleshooting, Emergencies and investigating of onsite incidents. Handled multiple projects site whilst acting as contractor and handling sub contractors for internal clients Excellent knowledge of professional software’s like Compleat Software. Centre Charge, Academy system,

Octopus (HR), Elephant, Net 2(Security), Symvolli, Focal Point. for PO’s, Ordering and internal authorizations.

Main Achievements Implementation of numerous cost containment strategies leading staffing 50%, Cleaning 25%. Achieved up to 50 % increment in work stations rate striking special deals. Normally 15-20 %yearly

increments. Planning and implementation of refurbishment on internal office and upgrade of facilities. Major improvement in areas of Appearance, Facilities management and General maintenance increased

let-ability, Profitability and driven long term value of centre. Won and introduced many clients and successfully maintained occupancy levels of 90%. Completed ICS training course with 95% marks secured 2013.

Holiday Inn, Reading Aug 2011 –June 2012 Reception Manager A Brand New 4 star Business property with 174 Bedrooms part of Meridian Leisure group. IHG franchised property.Key responsibilities Performing Duty Managerial Shifts daily basis and dealing with guest issues/feedbacks. Excellent working knowledge of Opera, Holidex, Training and Supporting Hotel teams in day today running of business. Closing of hotel inventories over websites. Troubleshooting emergencies and investigating incidents. Completing Validations, LCU, requisitions and reconciliations. Managing the performance of staff and encourage their career development.Melia White House, London Sep 2007 – July 2011Front-Office Supervisor A 4 star deluxe property with 581 rooms and 112 apartments flagship property for Sol Melia Group U.KKey responsibilities Managing and leading teams on day-to-day basis on a busy and demanding environment. Performed Night Managerial Shifts and Duty Managerial Shifts on day to day basis. Highly experienced at managing Hotel overbooking situations and Book out scenarios. Supporting, leading Front desk, Concierge and Guest Experience department Dealing with complaints and related issues. Done extensive Training including Leadership, Recruitment, Fire Training etc In charge of closing of ledgers greatly increased our revenue’s.

Quality Hotel, Leeds Feb 2006 – Aug 2007Duty Manager A 3 Star property with 97 rooms managed by Choice Hotels Europe Group.Key responsibilities Performed Duty Manager Shifts and related procedures with direct reporting to GM. Managing check inns and checkouts, Reservations requests and all reception duties. Dealing with complaints and aiming for 100% customer satisfaction Cash Handling and building rapport with clientele. Dealing with large groups and itineraries. Completed “Commitment To Excellence” Training.

Colwell & Salmon Communications (India) Ltd March 2004 – July 2005

Customer Contact Officer An International BPO based in India. Worked as supervisor at B-to-B and B-to-C campaigns for US, UK and

Australia.Key responsibilities Successfully lead my team towards attaining our goals and objectives. Supervising operations and handling queries and complaints at all levels. Handling verifications for the executives and Maintained high conversion rate. Dialed at various campaigns including hard core Sales, Mortgages, Lead Generation, and Customer

Care

EDUCATION QUALIFICATIONS

BA (Hons) Hospitality Management, Thames Valley University, London, 2004.PROFESSIONAL QUALIFICATIONS

Leadership Training, Level 1and 2 (2008-2009 Melia White House) Passion for Service and Customer Satisfaction Training (2007, Melia White House) Commitment to Excellence Training (2007, Quality Hotel) Emergency First aid at Work (2013 AvantaSOG, Hemel)INTEREST AND HOBBIES: Internet surfing, Cricket, Shopping, and Travelling References furnished upon request.