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    Opening of

    Sahuliyat

    Centers /CSCs 

    Project Report

    Information Technology

    Department, GoJK

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    Table of Contents

    1. Introduction .............................................................................................................................. 3

    2. About CSC e-Governance Services India Ltd. (CSC-SPV) ............................................ 3

    2.1. Service Delivery through CSCs .................................................................................... 4

    3. List of Gram Panchayats/Villages: .................................................................................... 5

    4. Rollout of CSC/Sahuliyat Centres in Three Phases ...................................................... 6

    5. Stake Holders ............................................................................................................................ 6

    5.1. Major Stakeholders ........................................................................................................ 6

    5.2. Minor Stakeholders ........................................................................................................ 7

    6. Physical Requirements ......................................................................................................... 7

    7. Digital Requirements ............................................................................................................. 8

    8. Rollout and VLE Selection Process .................................................................................... 8

    8.1. Terms & Conditions for Selection .............................................................................. 9

    9. Day to Day Operational Issues .......................................................................................... 10

    10. Revenue Generation for VLE ......................................................................................... 11

    11. Annexure–

     A (Application Form) ................................................................................ 13

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    1.  Introduction

    Information Technology Department, Government of Jammu & Kashmir is planning to

    rollout Common Services Centers under the name of Sahuliyat Centers to cover every

    Gram Panchayat in the State to deliver various Government to Citizens (G2C) Services,

    Departmental Services (Collection of Electricity Bills, Water Bills etc) , Banking ,

    Insurance , Education-eLearning , Digital Literacy , Internet Browsing Services to

    Citizens, Tele Medicine , Health Services & various B2C Services & e Commerce which

    will bridge the GAP of Digital Divide between Rural and Urban population and empower

    Citizens using ICT technologies. All Line departments would be utilizing these centers

    for their services. These centers will be run by women/men who will selected by IT

    Department in consultation with CSC e-Governance Services India Ltd. (CSC-SPV), and

    the respective Deputy Commissioners of the Districts. Village Level Entrepreneurs

    (VLE) will be identified and one time Capital expenditure will be supported by

    government and Operational Expenditure will have to be taken care by VLE and she/he

    will be able to earn minimum Rs.10, 000/ month by delivering these services. This

    project envisages covering all the 4201 Gram Panchayat ’s in next 3 years in a phased

    manner. These CSC Centers will cover nearly 8387 villages across the State. These

    centers will be positioned as Change Agents by promoting Rural Entrepreneurship and

    also building rural capacities and livelihoods.

    2.  About CSC e-Governance Services India Ltd. (CSC-SPV)

    The Government of India under Common Service Centres(CSC) Scheme has approved

    the setting up more than 100,000 internet enabled centres / CSCs in rural areas under

    the National e-Governance Plan (NeGP). As per the CSC Scheme, a Special Purpose

    Vehicle (SPV) has been formed by Ministry of Communication and Information

    Technology, Department of Electronics and Information Technology (DeitY),

    Government of India, so that the Government can progressively migrate to an e-

    Governance platform and enable services through the CSC network. The CSC SPV which

    is named as 'CSC e-Governance Services India Limited' has been incorporated under the

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    Companies Act 1956 on 16th July 2009. The CSC-SPV is proposed to adopt various

    roles. At the basic level, the SPV is conceptualized to monitor the CSC Scheme and its

    outcomes on behalf of the Government at the National and State levels.

    2.1. 

    Service Delivery through CSCs

      Today, CSCs are delivering a variety of services to citizens in rural India,

    changing the way they learn, communicate, manage their livelihoods and access

    government, health, and financial services.

      State Governments across India are leveraging the Common Services Centers for

    improved access to public services in rural India. Currently, over 50% of

    transactions completed at CSCs are for various Government services.  One of the key focus areas for the CSC Scheme has been to ensure financial

    inclusion through the network of CSCs in rural areas. CSCs across the country are

    providing financial services including banking (as banking correspondents),

    micro-finance and insurance service, with over 20 lakh transactions being under

    taken at CSCs each month. They are also actively involved in spreading

    awareness about various banking services in rural India.

     Services currently being offered through APNA CSC portal are:

    G2C Services (Government to Citizen Services)

      Pan Card Services

      E Adhaar (UID) card Services

      NIELIT Services(DOEACC)

      NIOS Services (national institute of open school)

      Passport services

     

    Electoral Services

      PFRDA( pension fund services)

       State G2C services

    B2C services (Business to citizen services)

      Mobile Recharge

      DTH Recharge

     

    CSC bazaar

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      IRCTC & Bus Ticketing

      Bill Payments

      E Learning

      Insurance

      Banking

     

     Air travel

    For every service delivery payment is made using secure VLE Wallet system and

    amount thus collected is shared among the stakeholders as per predefined commission

    structure at specified timelines.

    3.  List of Gram Panchayats/Villages:

    Sr.

    No

    District No. of Blocks No. of

    Panchayats

    No. of Villages

    1 Anantnag 17 303 797

    2 Budgam 17 281 571

    3 Bandipora 12 114 183

    4 Baramulla 26 367 732

    5 Doda 17 231 469

    6 Ganderbal 7 113 237

    7 Jammu 20 297 8368 Kargil 15 95 132

    9 Kathua 19 244 554

    10 Kishtwar 13 134 267

    11 Kulgam 12 170 329

    12 Kupwara 24 357 546

    13 Leh 17 93 129

    14 Poonch 11 189 239

    15 Pulwama 11 186 385

    16 Rajouri 19 296 466

    17 Ramban 11 124 18118 Reasi 12 147 289

    19 Samba 9 100 360

    20 Shopain 9 103 253

    21 Srinagar 6 53 61

    22 Udhampur 17 204 371

    321 4201 8387

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    4.  Rollout of CSC/Sahuliyat Centres in Three Phases

    Sr.

    No

    Districts Gram

    Panchayat

    Rollout

    (2015-2016)

    Rollout

    (2016-2017)

    Rollout

    (2017-

    2018)

    1 Anantnag 303 100 100 103

    2 Budgam 281 81 100 1003 Bandipora 114 34 40 40

    4 Baramulla 367 100 100 167

    5 Doda 231 31 100 100

    6 Ganderbal 113 33 40 40

    7 Jammu 297 97 100 100

    8 Kargil 95 20 30 45

    9 Kathua 244 44 100 100

    10 Kishtwar 134 34 50 50

    11 Kulgam 170 30 60 80

    12 Kupwara 357 100 100 15713 Leh 93 20 30 43

    14 Poonch 189 50 65 74

    15 Pulwama 186 50 65 71

    16 Rajouri 296 96 100 100

    17 Ramban 124 24 50 50

    18 Reasi 147 25 60 62

    19 Samba 100 20 40 40

    20 Shopain 103 20 40 43

    21 Srinagar 53 10 20 23

    22 Udhampur 204 50 75 79Total Rollout (Phase Wise) 1069 1465 1667

    5.  Stake Holders

    5.1. 

    Major Stakeholders

     

    Citizens

      Information Technology Department

      Director ESD

      Rural Development Department / Panchayatiraj Department

      Village Level Entrepreneurs

      Districts e-Governance Societies (DeGS)

      CSC e-Governance Services India Limited (CSC-SPV)

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    5.2. 

    Minor Stakeholders

      Education Department

      Agriculture Department

     

    Health Department

      All Banks

      e-Commerce Companies

      All other departments

    6. 

    Physical Requirements

    All these centres will be located in the Gram Panchayat building against the availability

    of separate room; if the room will not be available then the VLE selected will have to set

    the centre in private locations, which should be easily accessible to the citizens living in

    the locality. In first instance, Information Technology Department and CSC-SPV in

    consultation with Rural Development Department will identify all the Panchayats with

    Space and Internet Connectivity for smooth functioning of the project. IT Department

    and CSC SPV will ensure that the Internet connectivity will be taken from the available

    and reliable services providers in the Gram Panchayat. Service provider will be

    evaluated on Reliability, Affordability and ease of Management

    The entire operation cost of the center will be taken care by the VLE. A typical center

    would have

      Good condition RCC Roof with 300- 500 SFT Space in GP if

    available or at private identified location.

     

    2 Tables and 5 chairs

      It should facilitate 2 Computers , Laptop , Printer, UPS

      Easy access to citizens

      Power connection with a separate Meter

      Separate Entry & Exit for VLE so that the working hours will be

    flexible and also it will not disturb the Panchayat Operations.

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    7.  Digital Requirements

    Sr. No Description Quantity

    1 Computers (Desktops/Laptops) 02

    2 Printer with Scanner 01

    3 Invator 01

    4 Internet Connectivity (1MBPS) 01

    8. 

    Rollout and VLE Selection Process

    A State Apex Committee needs to be formed with IT Department, Rural Development

    Department / Panchayat Raj Department, Education Department and CSC e-Governance

    Services India Limited.(CSC-SPV) for the smooth functioning of the project. The

    working framework of this project

    Information Technology Department

    District e-Governance Societies

    Village Level Entrepreneurs (VLE)

    Citizens

    Village Level Entrepreneurs (VLE)

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    Selection of the VLEs will be based on PPP Model, where the VLE will be a private

    person and will be appointed by Information Technology Department, Government of

    Jammu & Kashmir. Steps to be followed in the selection process will as follows:

    8.1.  Terms & Conditions for Selection

      One CSC centre to be selected in each Gram Panchayat in Rural Area.

      One CSC centre to be selected in each ward in Urban areas.

      Candidates selected should be a resident of the same Gram Panchayat/Ward for

    which the CSC is created.  Candidates selected should fall in the age group of 18 Years to 50 Years.

    Step 1

    IT Department in

    collaboration with CSC-

    SPV will give the

    advertisement in all the

    leading papers of J&K to

    invite the application

    Step 2

    Citizens who will be

    interested can fill the

    form online at

    www.jkit.nic.in  or can fill

    the form manually in

    their respective DeGS

    Step 3

    All the forms will be

    scrutinize by the

    committee formed by IT

    Department to shortlist

    the candidates

    Step 4

    Interviews will conducted

    only to the shortlisted

    candidates by the

    committee to select the

    VLE

    Step 5

    OMT ID will be generated

    by CSC e-Governance

    India Services Ltd. (CSC-

    SPV) to avail the services.

    http://www.jkit.nic.in/http://www.jkit.nic.in/http://www.jkit.nic.in/

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      Candidates selected should have cleared 10th Examination.

      He should have knowledge of computers. IT/Computers related education is

    preferable.

      Candidate should be keen to establish business.

      Candidate to be selected from any Gender. Female/Male/Transgender.

     

    VLEs to be appointed from all sections of the society means (No religion bias/No

    caste bias/No Category bias).

      If more than one application is received, then IT Department will select the best

    suited.

      PAN Card is mandatory.

      ID and password will be generated by CSC-SPV for selected VLEs and the

    information will be emailed to the person on his/ her registered email ID.

     

    Process for registration and wallet creation is mandatory to avail services. The

    process flow is available on www.csc.gov.in under Services in CSC Manuals.

      Applications will be rejected for a location where there is already an existing CSC

    centre.

      VLE preference to be given to the weaker section of the society.

    9. 

    Day to Day Operational Issues

    Ministry of Communication and Information Technology, Department of Electronics and

    Information Technology (DeitY), Government of India will give the funding to appoint

    two resources in each district to support the VLEs. The funding of these resources is

    defined in CSC 2.0 by GOI for 4 years. The issues if any of the VLEs will be handled

    carefully in the following pattern.

    http://www.csc.gov.in/http://www.csc.gov.in/http://www.csc.gov.in/http://www.csc.gov.in/

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    10.  Revenue Generation for VLE

    Revenue will be generated by providing various services to citizens through VLEs on

    minimal cost. Following are the services, which will be provided to Citizens by the VLEs.

    Secretary to Government, Information Technology Department who is also Director ESDfor the State will finalize the revenue model of all the services to be given to the Citizens.

    Sr.

    No

    Vertical Services to be offered

    1 Government to Citizen

    Services (G2C)

    Pan Card Services

    Aadhaar Services

    Election Services

    Passport Services

    Village Level Entrepreneur

    (VLE)

    District e-Governance Societies

    (DeGS)

    Information Technology

    Department, GoJK

    CSC- SPV Team of Jammu &

    Kashmir

    Issue will be fixed and will be

    communicated to VLE

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    2 e-District

    Permanent Resident/State Subject Certificate

    Extract of fard/Intikhab

    Extract of Girdawari

    Copy of Mutations

    Reserved Category Certificate

    Income Certificate

    Issuance of New Ration Card

    Duplicate Ration Card

    Surrender of Ration Card

    Modification in Ration Card

    Application filling of RTI

    Tracking and Monitoring of RTI applications

    NOC from DIC Employment Purpose

    Learners Driving Licences

    Driving Licences

    Registration of Vehicles

    Electricity Connection domestic

    Sanction of domestic water connection

    3 Business to Citizen Services

    (B2C)

    Mobile Recharge

    Mobile Bill Payment

    DTH Recharge

    Money Transfer

    Data Card Recharge

    CSC Bazaar

    LIC Premium

    Red Bus BookingTicketing (Air/Railway)

    4 Educational Services

    Adult Literacy

    Brilliant Tutorials

    Animation Courses

    Skill Development

    Digital Literacy

    IGNOU Services

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    MKCL Solutions

    NIELIT Services

    NIOS Services

    University Services

    5 Health Services

    Jan Aushadi Services

    Telemedicine

    Diagnostic Services

    Tele Ophthalmology

    6 Financial Inclusion

    Kiosk Banking

    Insurance

    Pension

    7 Other Services

    Agriculture

    Recruitment

    Jeevan Pramaan

    Income Tax Filling

    11.   Annexure – A (Application Form)