SHRIF MOHAMMED MOHAMMEDMobile: 00971- 569914065 00971- 565361745E mail: sherif_mohammed311@yahoo.com

Objective: Years of experience reflect the capability to perform all sort of profession in a short span of time Self-oriented and takes own initiative at all times for the growth of both self and the company Seeks good opportunity in a prestigious company where I can apply the learnt skills for excellent Development and aspiring asset of the company.

Education:

Graduated from faculty of technology (Alexandria University) Egypt.

Profile

Customer service skills . Excellent communication and negotiation skills ideally in multiple languages . Familiarity with computer use . Good presentation and excellent personal organization . Comfort with shifts . Comfort with physical work . Ability to work in a team . Pride in achieving individual targets . Flexibility and punctuality.

WORK EXPERIENCE Carrefour Alxandria Egypt

Super visior11-4-2006 up to 10-11-2007

Panda Market Suadi Arabiasuper visior

1-12-2007 up to 23-12-2008

Open Puma Stor Brand In Egypt Store ManagerAnd transfer to Bahrain work in Wafi German

4-2-2009 up 4/2/2011

EL Sawani LLC EgyptGUESS ( Assistant Manager )

10-3-2011 up to 9-9-2012

APPAREL LLC UAETommy hilfiger (Assistant Manager)

As ID 9-11- 2012 up 14-12-2014.

Paris Group UAEVersace (Assistant Manager)As ID 25-2- 2015 up to date.

Responsibilities:Maximize every sales opportunity by providing excellent customer

Service.• Ensure highest level of customer service and customer satisfaction.

• Ensure customer surveys are undertaken and implemented.• Handle customer complaints and grievances.

• Manages all complaints from the stores and escalates as needed, and Proposes new Processes to enhance service quality.

• Analyze daily and weekly sales floor coverage. Ensure that visual standards are communicated and implemented directly or

Through visual Merchandiser. Ensure that stock levels are reviewed and stock replenishment is done in timely

Manner. Conduct regular meetings with Department managers in order to keep them

Updated about store sales achievements and listen to their concerns and Feedback.

Coach and develop the team and updating the activity . Ensure training and development of sales staff. Ensures sales staff follows company policy on service and pay-point procedures.Ensure timely stock taking across locations. Ensure housekeeping and cleaning standards are adhered.

• Ensue the weekly and monthly report is done on time .

Review daily job plan and delegating the task to all the team.Controlling the stock loss and ensure that with all the team.

• Developing the talent to give them the opportunity to grow in company.• Ensure the right people on the right time.

•.Working with the support team in stock tack or opening the new stores.

Commercially knowledgeable to manage profit, visual impact, customer service And handling customer complaints.

Managing people enclosed self-management, induction process, relationships and Assesses Team performance.

Managing stock loss through self-investigation in administration works, whether Causes had occurred internal/external theft and implementation of action plans.

Maintaining health & safety procedures for both benefit of the company and Customer’s safety.

Conducting personal development reviews through training, coaching, personal Development Action plans and evidences prior to review for signing off.

COMPUTER SKILLS

MS Word, MS Excel Windows, Power Point and some computer programs.

PERSONAL INFORMATION :

Date of Birth: May.10.1983Marital Status: Married

Arabic & English Language:Nationality: Egyptian

Visa Status: Employment Visa (transferable)

References

Available upon request .