SHIVENDRA MANI TRIPATHI

Objective

To learn and develop the abilities of working in a competitive environment for a brilliant career, where I could have a opportunity to work enthusiastically for the attainment of personal & organization’s objective.

Current Work Experience Sr. Engineer-NOC at HCL InfoSystem pfrom 16th March 2015 till to date.

Profile: Sr. Engineer-NOCLocation: UIDAI-HQ, New DelhiResponsibilities:

Manage all the daily reports which are shared internally within the internal customer. And have it reviewed on frequent manner in order check all the field are filled completely and have the right data

Arrange Bridge call for Major Issues and continuously take Follow up till issue resolve.

Manage SLA for all the important UIDAI portals, tools and Applications. Vulnerability Management System – Quarterly manage VA assessment

and assign to various teams for the closure with in timeline. Managing the Problem tickets and RCA- Maintain the SLA of problem

tickets, Submit the RCA to the Client, update the KEDB and educate to the teams for proper resolution and understanding.

Manage the daily tickets raises in CA-ServiceDesk tool within SLA (Specially Response of all the incident/request tickets) and report the same with closed & pending tickets by EOD.

Monitor the alert of all Server/Network/Database and check health performance (CPU/Memory utilization/event) through the CA Spectrum Tool.

User Management & Administration. Trouble shooting User's login & home directory related issues.

Managing (adding/removing). Check the server health performance (CPU/Memory utilization) on

servers. Installation of patches, packages and applications on server. Monitoring system logs and the root's auto mailers such as errors and

warning mails or hardware failure errors. Monitor Authentication/eKYC Average Response time through CA-

Application Performance Monitoring (CA-APM) Tool.

Email ID: shivendra580@gmail.com Mob: +91-9990063408

Address: Flat No-5, House No- 212, Near Mother Dairy, Sultanpur, New Delhi- 110030

Handling responsibilities of providing 24x7 support in production environment.

Experience in NOC operations and process management. Ticket Management through CA-ServiceDesk tool

(Request/Incident/Problem). Collection and documentation of Network/Server/Bandwidth performance

reports form CA-eHealth Tool daily basis. Fetch tickets reports from business Intelligence (CA-BI) tool as per user

requirement.

Work Experience

1) DC Operation Engineer at Himachal Infra-Solutions (P) Ltd, from 24 th June, 2013 to 13th

Mar 2015.Profile: Data Center Operation EngineerLocation: Sify Technologies Limited, Noida Data CentreResponsibilities:

DC Customer remote/SmartHand support for Windows Server/Linux servers(Level-1).

Installation and configuration of Linux/Windows for new build environment.

Troubleshooting issue related Windows(Virus/ Slowness/ IE ) and fix issues.

User Management & Administration on windows/Linux machine. Outlook Configuration on windows client system. Backup Tape rotation on daily basis for DC customers. Responsible for all Network operation (Active/Passive) and performing

troubleshooting of network connectivity problem(Level-1). Coordinating with GNOC team for commissioning of customer link. Monitoring/Alerting network system deployment and configuration on CA

Spectrum tool. Responsible for PM/CM Activity (TAC Raised and closed on IONI/CRM

portal). Co-coordinating IT/Facilities Data Center work, hardware placement

/mount in Network racks, Structured cabling for data center Customer migration/hosting.

Coordinating with Vendors/Customer for preventive maintenance. Working experience with Data Center (Tier III) fundamental equipments

like BMS, CCTV, PA system, Access control system. Collection and documentation of IT related data. Creating SOP (Standard Operating Procedure).

2) System Administrator at Subha Technical Services Pvt. Ltd, New Delhi from 14 th Sep, 2010-to 23rd Dec, 2011.

Profile: System AdministratorLocation: Head Quarter Technical Group (HQTG), Delhi Cantt, New DelhiArmy Head Quarter Computer Center (AHCC) Sena Bhawan, New Delhi

Responsibilities: Computer Hardware & Network Troubleshooting Installing windows Server 2003 Configuration of file and printer sharing Active Directory Server Installation in Windows Server 2003 Creation, Deletion of User, Group and OU’s as per the Organizational

requirement Perform Backup activity Outlook configuration Windows OS error detection and Troubleshooting Ticket Management through CA Service Desk tool. Maintaining IT related document

3) Technical Associate(L1) at iYogi Technical Services Pvt. Ltd, Gurgaon from 17th August, 2009 to 6th November, 2009.  

Profile: Technical Associate( L1)Location: GurgaonResponsibilities:

Install, update and troubleshoot windows software for remote customer. Troubleshoot browser (IE/Chrome/Firefox) related issues. Worked on virus removal tool(AVG, Avast, Malwarebytes). Configure Outlook Ticket Management through iYogi ticketing tool.

Professional Qualifications

M.Tech (Computer Science): Institute of Technology & Management, Gurgaon in 2010 with 71.08% affiliated by MDU Rohtak.

B.Tech (Computer Science and Engineering): College of Engineering & Management in 2007 with 68.20% affiliated by PTU Jalandhar.

Senior Secondary (10+2): M.P.InterCollege, Gorakhpur in 2003 with 52.80% affiliated by U.P. Board Allahabad.

Higher Secondary (10th): M.P.InterCollege, Gorakhpur in 2001 with 57.80% affiliated by U.P. Board Allahabad.

Computer Skills

Technical Skill : RedHat-Linux (RHEL-7), Windows 2003 Server/Xp,Vista/7, Networking, Active Directory, DHCP, DNS, NTP, FTP, Samba, iSCSI

Monitoring Tools: CA-Spectrum, CA-Application Performance Monitoring (APM), MONGO, Oracle MySql Enterprise Monitor, Log Analyzer, MapR, Negios

Other Tools: Office 2003/2007, Outlook CA-eHealth, CA-Service Desk

Training and Certification

RHCSA-7 & RHCE-7 training has been completed successfully. Basic ITIL Trainings has been completed successfully.

Certification: RED HAT Certified System Administrator (RHCSA-7) completed.

Personal Profile

Father’s Name : Sh. Girijesh Mani TripathiSex : MaleMarital Status : SinglePermanent Address : House No-563-F, Adarsh Nagar, Gorakhpur (U.P) Date of Birth : 03-04-1986

Place: New Delhi (SHIVENDRA MANI TRIPATHI)