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7/25/2019 S Tay Vn Ha VNPT Mt Mi Nh Chung
1/27
VNPTMt
h h
7/25/2019 S Tay Vn Ha VNPT Mt Mi Nh Chung
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VNPT Mt mi nh chung2 Ni chng tacng hin v tn hng cuc sng 3
Mc lc
Ni chng ta cng hin v tn hng cuc sng
VNPTMt
mi nh chung
Tng ip ca Ban Lnh o VNPTVn ha VNP-Nhng gi tr ct li. ruyn thng VNP. rit l VNP. Bn sc VNPChun mc Vn ha ng xCam kt ca VNPNhng hnh vi b nghim cm
Lu hnh ni b
7/25/2019 S Tay Vn Ha VNPT Mt Mi Nh Chung
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VNPT Mt mi nh chung4 Ni chng tacng hin v tn hng cuc sng 5
rc nhng thch thc mi ca cnh tranh v hi nhpquc t, p on chng ta v ang n lc vt bc
pht trin Nhanh, Vt tri v Bn vng, xy dng VNPtr thnh p on kinh t V-CN v ruyn thng vithng hiu hng u Vit Nam, c uy tn trn trng quct, tip ni xng ng truyn thng v vang ca Ngnh.
Ni lc nn tng chng ta thc hin c nhng mctiu chnh l Vn ha VNP, Vn ha ca Ngi VNP,m tinh thn ct li c nh v vi Tng hiu VNP Cuc sng ch thc . Vn ha y, thng hiu ytrc tin v thc cht phi c to dng bng cc gi trch thc t bn trong doanh nghip chng ta, cng l tmi Ngi VNP chng ta.
Ch vi nhn thc, tm huyt v hnh ng nh vy, chng
ta mi c th xy p thnh cng nn mng vng bn caMi nh chung VNP, mi nh th hai ca mi chng ta,ni chng ta cng hin ht mnh v tn hng cuc sngvi nhng thnh qu xng ng do chnh chng ta gydng nn.
Vi mc tiu v ngha , ln u tin p on ban hnhS tay Vn ha VNP vi ni dung dn nhp khi qut vnhng Gi tr ct li ca Vn ha VNP. n phm c ramt vi tn gi VNP Mt mi nh chung cng thngip VNP Ni chng ta cng hin v tn hng cuc
sng cng l s khng nh nim tin vo ch v quyt tmhnh ng ca ton th CBCNV p on chng ta v mtVNP pht trin hng thnh v bn vng ./.
Tay mt Lnh o VNP(n Lnh o v ch k )
hn i gi ton th cn b cng nhn vin p onBu chnh Vin thng Vit Nam - VNP !
p on chng ta l doanh nghip c b dy truyn thnggn lin vi lch s, truyn thng ca ngnh Bu in VitNam, mt truyn thng ho hng, v vang c xy p
nn bi m hi v c xng mu ca cc th h ngi Buin v c c kt bi 10 ch Vng rung thnh -Dngcm - n tu - Sng to - Ngha tnh .
Vi vn ha truyn thng y, ngnh Bu in v p onchng ta cng lm nn k tch tng tc pht trin, hini ha Bu chnh Vin thng Vit Nam ngang tm th
gii, c ng, Nh nc v Nhn dn ghi nhn l ngnhi u trong s nghip i mi.
VNP - Mt mi nh chung
Tng ip caBan Lnh o
VNPT
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VNPT Mt mi nh chung6 Ni chng tacng hin v tn hng cuc sng 7
ruyn thng VNP
Vn ha VNP
Nhng gi trct li
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VNPT Mt mi nh chung8 Ni chng tacng hin v tn hng cuc sng 9
Lch s v truynthng ca Tp on
Bu chnh Vin thngVit Nam (VNPT) cngun ci l lch s,truyn thng cangnh Bu in VitNam. V c th ni,
khng c nhiu ngnh kinh t - k thut li cb dy truyn thng gn b su m, mu thtvi tng bc pht trin ca cch mng, ca tnc nh ngnh Bu in chng ta.
Nm 1941, sau 30 nm bn ba tm ng cunc, Bc H, lnh t v i ca Cch mng VitNam tr v nc ti Cao Bng trc tip lnho phong tro cch mng. Cng tc thng tinlin lc gia Cn c a Vit Bc vi vng xuilc ny tr nn c bit quan trng. Ngi ni :
Tm nhn, t tng ch o ca Bc, Ngi thyca thng tin lin lc cch mng Vit Nam, ni ln s mnh c bit quan trng ca thng
tin lin lc, tr thnh kim ch nam i vi ngilm bu chnh, vin thng cc th h cho nngy hm nay.
Nm1945, Hi ngh ton quc ca ng tati Tn Tro, Tuyn Quang trong 2 ngy 14 v15/8/1945 cng vi nhiu quyt nh quantrng m bo thng li caTng khi ngha ginh chnh
quyn trn c nc, c quytnh thnh lp Ban giao thngchuyn mn , t chc tin thnca Nha Bu in Vit Nam. yl mt du mc lch s khi ucho s hnh thnh v pht tr inca Bu in Vit nam.
Vic lin lc l vic quan trng bc nhttrong cng tc cch mng, v chnh n quytnh s thng nht ch huy, s phn phi lclng v do bo m thng li.
Ngy 15/8 v vy tr thnh ngy truynthng ca ngnh Bu in, cng l ca Tpon chng ta.
7/25/2019 S Tay Vn Ha VNPT Mt Mi Nh Chung
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VNPT Mt mi nh chung10 Ni chng tacng hin v tn hng cuc sng 11
c trui rn trong cch mng v tri qua 2cuc khng chin gii phng dn tc y giankh, hy sinh, cc th h CBCNV Bu in sng v chin u vi nhng khu hiu lch snh Cng nhau gi trn li nguyn, th em
xng mu ni lin ng dy hay t dy nh t rut, gy
ct nh gy xng , ng thl mt trn, xe th l v kh chnh l nhng li th quyt t choT quc quyt sinh ca ngi Buin. Trn tng tc t ca T qucVit Nam, c th ni u cng inm du chn ngi Bu in, niu cng thm m hi v c muxng ca cc anh hng, lit s
Bu in.
Bc vo nhng nm u i mi, mng liNgnh Bu in cn rt ngho nn, lc hu.
Nhng vi truyn thng sng to, t duy imi, tinh thn t lc t cng, kin quyt btkhi c ch c, ngnh ch ng thc hinChin lc Tng tc lch s, hin i ho nhanhchng mng li vin thng quc gia ngangtm cc nc tin tin trn th gii, p ng kpthi yu cu ca cng cuc i mi, pht trint nc. Vi thnh tu y, Bu in cng, Nh nc v Nhn dn nh gi, ghi cngl ngnh i u trong s nghip i mi.
Nt vn ha truyn thng c ngi Bu inlun gn gi d trong gian kh, thi chin haythi bnh, l Sng Ngha tnh vi ng ch,ng i, ng bo. c bit, khi Ngnh imi, pht trin, c iu kin ci thin, nng caoi sng vt cht, tinh thn ca CBCNV, ngiBu in li cng trn trng tri n s cng hin,
Qua cch mng v khng chin, gn 1 vncn b, chin s ca Ngnh anh dng hysinh v c lp, t do ca dn tc.
7/25/2019 S Tay Vn Ha VNPT Mt Mi Nh Chung
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VNPT Mt mi nh chung12 Ni chng tacng hin v tn hng cuc sng 13
hy sinh ca lp ngi i trc,ng thi lun quan tm chias vi nhng kh khn ca cngng.
B dy lch s gn vi cchmng gii phng dn tc, vi snghip xy dng v bo v Tquc qua nhiu thp k y ca
ngnh Bu in hun c, kt tinh nn phmcht ca ngi Bu in, ngi VNPT chng tal
B dy lch s y cng th thch trch nhimv bn lnh ca ngi Bu in hnh thnhnn phng chm hnh ng, nh mt cam ktca chng ta v cng vic, v ngh nghip l
DANH HIU CAO QU
Ngi VNPT c quyn t ho v nhng gi trtruyn thng y ca mnh, ng thi cng phic trch nhim vun p, gi gn v pht huymnh m truyn thng y nh mt trong nhng
gi tr nn tng, qu bu v khc bit ca Vn haVNPT trn hnh trnh tip tc pht trin ca Tp
on chng ta.
Ngnh Bu in Vit Nam
-Hun chng Sao Vng nm 1995.
- Hun chng H Ch Minh nm 1990.
Cng on Bu in Vit Nam- Hun chng H Ch Minh nm 2007.
Tp th v c nhn- 50 n v c tng danh hiu Anh hng Lclng v trang.- 17 tp th c phong tng danh hiu Anh hngLao ng.- 07 c nhn c phong tng danh hiu Anhhng Lao ng.
Trung thnh - Dng cm - Tn tu -Sng to - Ngha tnh
Nhanh chng - Chnh xc - An ton -Tin li - Vn minh
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VNPT Mt mi nh chung14
Ni chng tacng hin v tn hng cuc sng 15
rit l VNP
Tip ni nhng thnh tu ca Chin lc Tng
tc pht trin, hin i ha, vi vai tr doanhnghip BCVT-CNTT i u v ch o, VNPT bc sang Th k 21 trc nhng thch thcngy cng gia tng ca cnh tranh v hi nhpquc t. Nm 2005, nh hng chin lc phttrin thng hiu VNPT. Trit l VNPT vi Tmnhn -S mnh - Gi tr ct liv c th hinc ng bi Slogan VNPT - Cuc sng chthc. T n nay, trn thc t, t hot ngch o, iu hnh SXKD n nhn thc v hnhng trong cng vic mi ngy ca CBCNVVNPT, Trit l VNPT v ang tip tc c bip, lm su sc thm vi Trit l kinh doanhv o c kinh doanhcng Phng chm xydng VNPT - Mt mi nh chung v Phngchm pht trin VNPT - Nhanh, Vt tri, Bnvng
Ngy 9/1/2006, Th tng Chnh ph banhnh Quyt nh s 06/2006/Q-TTg thnhlp Cng ty m - Tp on Bu chnh Vin
thng Vit Nam.- Tn y :Tp on Bu chnh Vin thngQuc gia Vit Nam.- Tn giao dch quc t: Vietnam Posts andTelecommunications Group.- Tn vit tt:VNPT
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VNPT Mt mi nh chung16
Ni chng tacng hin v tn hng cuc sng 17
GI TR CT LITruyn thng - i cng lch s ca cch mngv t nc, VNPT lun gnh vc trng trchva kinh doanh, va phc v ng, Nh ncv Nhn dn Vit Nam.
Kt ni- Vi nng lc Vin thng Cng nghthng tin tin tin, VNPT mang con ngi nvi nhau, vt qua khng gian v thi gian cng nhau chia s Hnh phc Thnh cng Tri thc.
Nhn vn-VNPT cam kt : Phc v khch hngmt cch tt nht, khng ngng nng cao isng tinh thn v vt cht ca CBCNV, mang
li li ch cho i tc, ng gp v li ch chungca cng ng. Tt c l nhm hng ti conngi, v con ngi.
Khch hng l trung tm - Cht lng l linh hn - Thc ol hiu qu.
Ch Tn : Tn vi Khch hng Tn vi Nh nc Tn viCng ng Tn vi Ngi lao ngLogo VNPT m phng chuyn ng ca v tinh xoay
quanh a cu, v nn ch V, ch ci u tin trong tn vittt VNPT. S uyn chuyn ca hnh k hi kt hp ngn ngm dng th hin s vn ng khng ngng ca thngtin, s bn vng, cng s hi nhp th gii vi khoa hc vcng ngh hin i.
TRIT L KINH DOANH
O C KINH DOANH
S MNH Mi lc mi ni Kt ni mi ngi xcnh VNPT lun n lc ng dng c hiu qunhng thnh tu tin tin ca Vin thng - Cngngh thng tin mang n nhng gi tr ttp nht cho cuc sng ca nhn dn, cangi tiu dng.
TM NHN S 1 Vit Nam - Ngang tm Th gii xcnh- VNPT lun l Tp on gi v tr S 1 Vit Nam
v pht trin Bu chnh Vin thng, Cng nghthng tin.- C kh nng vn ra th trng th gii, sc cnh tranh vi cc tp on vin thng ln.
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VNPT Mt mi nh chung
18Ni chng tacng hin v tn hng cuc sng
19
Nh vy, c th ni, Trit l VNPT hnh thnhvi h thng quan im c bn, c tnh chinlc t xc nh Tm nhn - S mnh - Gi tr ctli n Trit l kinh doanh, o c kinh doanh.y l s k tha, nng cao cc gi tr Truynthng ca VNPT m bo cho Tp on tiptc pht trin v pht trin mt cch bn vngtrong iu kin ca th trng cnh tranh vhi nhp quc t. Trit l VNPT v ang ngycng tr thnh ng lc dn dt v to dngmt sc sng mi v hnh nh mi ca Thnghiu VNPT.
Bn sc VNP
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VNPT Mt mi nh chung
20Ni chng tacng hin v tn hng cuc sng
21
Chng ta ni v Truyn thng VNPT vTrit l VNPT. h thng ha, khng nhnhng gi tr khin Chng ta l VNPT ch khngphi t chc no khc, l Ngi VNPT ch khng
phi ai khc, chng ta cn ch ra din mo ringca Vn ha VNPT, tc Bn sc VNPT.
Bn sc VNPT bao hm cc gi tr v truynthng, thng hiu, sc mnh k cng v tinhthn ch o v pht trin trc nhng yu cumi ca thc tin. Bn sc y phi tr thnhnim t ho, t tn thm su trong tri tim, khic mi Ngi VNPT, l ngun sc mnh ni sinhqu gi VNPT lun vng vng vt mi kh
khn, thch thc, vn ti chim lnh nhngnh cao.
Truyn thng-Trung thnh Dng cm Tn ty Sng
to Ngha tnhl phm cht ca Ngi VNPT. - Nhanh chng - Chnh xc - An ton - Tin li- Vn minhl cam kt ngh nghip ca NgiVNPT.
Thng hiu :VNPT- Cuc sng ch thc. Nh ni trn, VNPT- Cuc sng ch thcl Cu hiu ( Slogan) th hin c ng Trit lVNPT, l tinh thn xuyn sut ca Thng hiuVNPT. Nhng Thng hiu y, thc cht v trcht phi l Thng hiu c to ra bng ccgi tr ch thc t bn trong VNPT vi Con ngich thc, Mi trng ch thc, Sn phm chthc.
+ Con ngi ch thcTp th : Qun l K cng, k lut ; iu
hnh Kin quyt, kp thi ; Nn tng onkt, thng nht
C nhn : Tinh thn Nhit huyt, trch nhim; Cng vic Ht mnh, ht vic ; ng x - Chnthnh, ci m
Lnh o : C tm, c tm, c ti, nng ng,sng to, tm huyt.
Xy dng hnh nh Ngi Lnh o dm chu
trch nhimNhn vin : Chuyn nghip, yu ngh, tn ty,
tinh thng, sng to. Xy dng hnh nh NgiNhn vin dm ngh, dm lm
+ Mi trng ch thc VNPT l mi trng lm vic vn minh, nimi CBCNV lun cm thy gn b, c lngnghe v tn trng, c em ht sc mnh cng hin, c nh gi cng bng v cth hng xng ng vi thnh qu lao ng
ca mnh.+ Sn phm ch thcCc sn phm, dch v ca VNPT phi l s kt
tinh c ng cp ca khoa hc, cng ngh vvn ha ; phi tin ch, thn thin, gn gi, bnhdn vi tt c mi ngi.
Sc mnh : VNPT- Mt mi nh chungMt cch khch quan, bn cht ca sc mnh
Trung thnh Dng cm Tn ty Sng to Ngha tnh
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VNPT
Mt mi nh chung22
Ni chng tacng hin v tn hng cuc sng 23
ny nm chnh ngnh ngh dch v m VNPTcung cp, vi h thng h tng mng li kthut rng khp, ng b, lin hon khng thtch ri ; vi sn phm thng tin l kt qu cavn hnh, khai thc, kt ni ton trnh. Ni mtcch khc, chnh ngh nghip ca chng ta qui t, gn kt chng ta trong Mt mi nhchung v Sc mnh ca chng ta l tinh thn
v hnh ng v Mt mi nh chung vi H tngchung - Sn phm chung - Thng hiu chungv Li ch chung.
Phng chm pht trin: VNPT-Nhanh,Vttri, Bn vngy l yu cu ni ti, t thn ca chng ta, m bo Tp on chng ta c th tn ti vtip tc pht trin thnh cng. Tinh thn phttrin ny ang ngy cng c Ngi VNPT
nhn thc mt cch su sc v bin thnh quyttm hnh ng. Ch c pht trin nhanh v vttri, khc bit VNPT mi c th chin thngtrong cnh tranh v hi nhp quc t. Nhngcng vi pht trin nhanh v vt tri, chngta khng th khng m bo rng phi l spht trin mt cch bn vng, bi ch c phttrin bn vng th chng ta mi thc s c cc vng chc, di lu.
VNPT - Nhanh, Vt tri, Bn vng Nhanh: Bn nhanh - Quyt nhanh - Lm nhanhVt tri : Tr lc vt tri - Cng ngh vt tri- Cht lng vtBn vng: Mng li bn vng-i ng bnvng -Li nhun bn vng.
K cng : VNPT - on kt, Thng nht ,Trch
nhim Vn ha VNPT thc s tr thnh ngun lc,thnh hnh ng v kt qu trong thc tin,chng ta v ang xy dng mt i ngCBCNV VNPT vi tng tp th, c nhn c phongcch, l li lm vic v ng x da trn K cngvi tinh thn ct li l on kt- Thng nht -Trch nhimo Tp th : Qun l K cng, k lut ; iuhnh Kin quyt, kp thi ; Nn tng on
kt, thng nhto C nhn: Tinh thn Nhit huyt, trch nhim; Cng vic Ht mnh, ht vic ; ng x - Chnthnh, ci m
Chng ta bc u h thng li c th tiptc tm hiu, nhn thc y , su sc hn nacc Gi tr Vn ha ct li ca VNPT vi Truynthng, Trit l v Bn sc VNPT, c hnh thnh,
Nhanh chng - Chnh xc -An ton - Tin li - Vn minh
VNPT - Nhanh, Vt tri,Bn vng
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VNPT
Mt mi nh chung24
Ni chng tacng hin v tn hng cuc sng 25
vun p v pht tr in qua b dy lch s ca Tpon chng ta.
Vn ha l nhng gi tr su bn, c ngha nntng i vi s tn ti, thnh suy ca bt k tchc no, v VNPT khng phi l ngoi l. Hiur iu , chng ta cng phi cam kt cngnhau gn gi, cng c vng chc, tip tc phttrin v hon thin Vn ha VNPT - nn mng v
rng ct ca Mi nh chung VNPT. Mi NgiVNPT hy th hin cam kt , trc ht bngvic thm nhun v thc hin Chun mc ngx ca VNPT ngay trong cng vic mi ngy.
Chun mcng xca VNP
VNPT - Anh hng Lao ng
Ngy 22/12/2009, Ch tch nc k Quyt
nh s 2056/Q-CTN phong tng Danh hiuAnh hng Lao ng cho Tp on BCVT VitNam v c thnh tch c bit xut sc tronglao ng sng to t nm 1999 n nm 2008,gp phn vo s nghip xy dng Ch nghax hi v bo v T quc.
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VNPT
Mt mi nh chung26 Ni chng tacng hin v tn hng cuc sng 27
CC CHUN MC NG X CA VNPT- Giao tip vn minh, lch s v t tin.- Trung thc, trng ch tn v thc hin ngcam kt.- Chn thnh, thng thn, tn trng.
- Lng nghe v gii quyt trit nhng vn tranh lun.
NG X VI CNG VIC
Lm vic htmnh* Ni lm vic:
xanh, sch,p, an ton.
- Gi gn nilm vic schs, gn gng.- Tt ht thitb in khi rini lm vic.
*Phong cchlm vic:nngng, chuyn
nghip.- Lm vicng gi.Nng ng, t duy c lp, tc phong chuynnghip.- C thi lch s, nhit tnh, hp tc, khngt li.- Bo co Lnh o qun l khi i lm mun hayvng mt.
Chun mc ng xca VNP
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VNPT Mt mi nh chung28 Ni chng tacng hin v tn hng cuc sng 29
- G ca, bmchung trc khi vophng ngi khc.Ra vo ng m canh nhng.
- Khng gy n o,lm vic ring, ri vtr trong thi gianlm vic, tr trnghp c l do cLnh o qun l chophp.*Thi i vi cngvic: t gic, trchnhim
- t li ch ca VNPT ln trn li ch ca c nhn.Khng lm dng chc quyn t li, gy khkhn, cn tr cng vic, nh hng n uy tnca VNPT.- i mi, linh hot, ch ng thc hin cngvic ng tin . Gii quyt cng vic ngnguyn tc, hp tnh hp l.- Lm ht vic, khng phi lm ht gi. Coi hiuqu l kt qu, tt c cc trng hp yu cu xl gp, phi x l ngay trong ngy lm vic.- Khng s tht bi, t tin bc tip.
*Phi hp thc hin cng vic: hp tc, bnhng, cng c li.- Tch cc phi hp x l cng vic hiu qu.- Pht huy tinh thn trch nhim ca c nhn.Tng cng lm vic nhm.- Khng n trnh, n y trch nhim hoc ctnh ko di thi gian, t chi hp tc.
- Khi pht hin ra sai st th thng thn gp vkp thi sa sai. Nghim cm cc hnh vi cnhtranh khng lnh mnh trong ni b VNPT.
Hp:nghim tc, ng gi, cht lng
- Hp t, hiu qu nhiu.- i hp ng gi, ng thnh phn, n trct nht 5 pht trc khi cuc hp bt u. Khngb hp v sm khi khng c l do chnh ng.- Tho lun bnh ng, thng thn, tn trng,lng nghe, khng ngt li, ch trch, thanh minh,xy dng gii php v li ch chung ca tp th.- Ghi chp y , pht biu tp trung, c tinhthn trch nhim.- in thoi ch rung, hn ch nghe inthoi trong khi hp.
Hc tp: hc, hc na, hc mi.- Mi thnh vin ch ng, khng ngng hctp mi lc mi ni, pht huy ti a nng lcsng to ca bn thn nng sut ,cht lng v hiu qucng vic cao.- Tham gia cchot ngx hi
lm giut h mk i n hn g h i mv knng lmvic, mbo, gi gn uy
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VNPT Mt mi nh chung30 Ni chng tacng hin v tn hng cuc sng 31
tn v qung b hnh nh ca VNPT.
Bo mt thng tin:- Bo mt mi thng tin ca VNPT cng nhthng tin v i tc, khch hng.
- Nghim cm sao chp v gi h s, ti liuni b ca VNPT ra bn ngoi di bt c hnhthc no khi cha c php ca ngi c thmquyn.
S dng phong b, bng hiu, n phm giaodchca VNPTS dng phong b, bng hiu, n phm giaodch ca VNPT ng quy nh, to s thngnht, y mnh s dng, qung b cho thng
hiu VNPT.
NG X VI NG NGHIPLnh o ch thc- Qunl ch thc- Nhn vin chthc-Sn phm ch thcDng ngi*Tuyn dng: cht lnghn s lng- Tuyn dng ng ngi
vo ng v tr cng victheo nguyn tc: cht lnghn s lng.- Tiu chun ca ngi lnho: Tm Ti Tm.
- Tiu chun ca nhn vin: chuyn mn vng,o c tt, tm huyt vi ngh nghip, c thc t chc k lut.- Cm cc trng hp quan liu, ca quyn
trong tuyn dng.
* iu hnh:trn di ng lng.- Khi Lnh o ra quyt nh th trn di nglng.
- Khi pht hin ra sai lm th thng thn nggp, kp thi sa sai.- Ht lng v VNPT v v nhn vin.* Trao quyn:dng ngi phi tin ngi.- Dng ngi phi tin ngi.- Trao quyn, y quyn nng cao hiu qu vpht huy nng lc cp di.- Cn c trnh nng lc trao quyn phhp.- Ngi c trao quyn cn pht huy t ch, t
chu trch nhim.- C hi thng tin n vi nhng ai c tm, cti v s pht trin ca VNPT.
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VNPT Mt mi nh chung32 Ni chng tacng hin v tn hng cuc sng 33
Ngi lnh o: cng minh, chnh trc- C kh nng tp hp i ng, gn gi khion kt ni b.- Ni i i vi lm, khng lm dng chcquyn.
- Xy dng c ch tuyn chn,b nhim cng khai, kp
thi.- Lun st cnh
cng cp ditrong mi khkhn.- Quan tmti thng tinphn hi t
nhn vin. Giiquyt nhngxung t, mu
thun ni b c hiuqu.
Cp trn vi cp di:quan tm, khch l- Khuyn khch, ng h s pht trin chuynmn, hc tp v thnh tch ca nhn vin.- Bit lng nghe, tn trng, quan tm, chia s,khuyn khch cp di trong cng vic v cucsng.- Ha nh, thn thin, ch ng to s gn givi cp di.- Thng thn trong ng x v cng bng trongnh gi cp di.- Khng chp m, ch trch thiu cn c.
Cp di i vi cp trn:tn trng, trch nhim
- Hon thnh tt cng vic c giao vi tinhthn trch nhim cao nht.- Lun tun th quy trnh, khng t gii quytcng vic vt cp.- C x ng mc.
- Chp hnh quyt nh ca cp trn.- Bit lng nghe, thng thn trao i vo tipthu kin ph bnh ca cp trn.- Hc hi kinh nghim tt ca cp trn thcthi nhim v.
Vi ngi ng cp: hp tc, sn sng gip - Lch s, tn trng, lng nghe, hp tc v chias.- Ci m, quan tm, sn sng gip ng
nghip trong cng vic v cuc sng. Kp thihi thm, ng vin th h i trc.- ng x chn thnh, thng thn, bo v danhd, uy tn cang nghip.C thc xydng miquan h ngnghip vngchc, tin cyln nhau.
- Gp , phbnh nntrc tip, trntinh thn xydng.
Qu tng:Trntrng, lch s
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VNPT Mt mi nh chung34 Ni chng tacng hin v tn hng cuc sng 35
- Qu biu/tng th hin s quan tm, khngphi l ngha v.- Cch thc tng qu trn trng, lch s.- Khng a hoc nhn qu biu/tng m gitr ca n c th lm thay i hnh ng hoc
quyt nh ca ngi nhn, vi phm lut phngchng tham nhng. Nhng loi qu biu/tngthn thin theo vn ha truyn thng c thc chp nhn.
GIAO TIP CNG S V L NGHINGOI GIAO
Cuc sng vn minh, cng hin ht mnh,chn thnh ci m
Gii thiu v t gii thiu:trn trng, vui v* Gii thiu- Gii thiu ngi c a v cao hoc ngi ctui cao trc.- Gii thiu tn i km theo chc v.* T gii thiu- T gii thiu ngn gn tn, n v lm vic khigp nhau ln u.- Thi khi t gii thiu lch s, khim nhng.
Giao tip qua in thoi:nh nhng, d nghe* Nghe in thoi- t chung nghe, khng nh hng nngi xung quanh, tr li sau khng qu 3 tingchung.- Bt u bng cu A l + tn mnh + xin nghe,vi ging ni vui v, r rng, rnh mch v lchs.
- Hi tn nu ngi gi khng xng danh.- Tr li ngn gn, ng thm quyn.- Kt thc cuc gi bng mt li cho hoc cmn v t my nh nhng.- Trng hp ngi gi li li nhn, ngi
nhn in thoi c trch nhim truyn t lili nhn ngay khic th.- Trng hp ngigi gin d: cnkin nhn lngnghe, x l theothm quyn, nungoi thm quynth ghi li nhng li
phn nn v boco cp c thmquyn gii quyt.* Gi in thoi- Cho ngi nghein thoi + xngdanh + tn n v.- Ging ni t tn, thn thin, r rng, nghe.- Ni r ni dung cn trao i.- Ch ng cho tm bit khi dng cuc nichuyn.
Giao tip qua th in t: tin li, nhanh chng- Th cn c tiu ngn gn, r rng, phn nhc ni dung chnh.- C li cho u th, li cm n x giao/tmbit cui th.- File gn km (nu c) cn t tn th hin nidung chnh, khng ghi chung chung.
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VNPT Mt mi nh chung36 Ni chng tacng hin v tn hng cuc sng 37
- Cn kim tra li th trc khi gi i.- Khai thc th in t hng ngy gii quytcng vic ng thi hn.
S dng danh thip:vn minh, lch s
- ng ln, dng tay phi hoc c hai tay khia v nhn danh thip. Gi khong cch phhp khi nhn hoc trao danh thip. Gt u nh,mm ci, nh mt hng vo ngi trao idanh thip.- Ngi nhn a danh thip p l sau khinhn c danh thip. Khi nhn danh thip
khng nn ctngay, xc nhnv c th hi
bt c thng ting cha r trndanh thip.- Khi trao idanh thip vinhm nhiungi, nn btu vi ngi v tr cao nht.
Trnh by, lng nghe v a kin: chnthnh, thng thn* Vn ha trnh by:- Trnh by ngn gn v i thng vo vn . Sdng nhng t ng n gin, r rng, chnh xc,khng dng nhng t tru tng.- Khi trnh by ch thi , hnh vi, c ch vnminh, lch s.* Vn ha lng nghe v a ra kin:
- Tp trung, ch lng nghe: c biu hinbng s ch ca i mt, nhng c ch bnngoi (gt u hoc th hin qua ngn ng: d,vng).- Khng nn lng nghe th ng. Cn trao i
thng tin haichiu.- Trnh ngtli ngi khctrc khi trnhby kin ringca mnh.
Vi nhng btng kin:
dn ch, thinch.- t mc ch,mc tiu chungcn t c lntrn.- Bnh tnh xemxt vn vitinh thn cu th, t mnh v tr ca ngnghip suy xt, tm nguyn nhn v binphp thch hp x l.
- C chnh kin, quan im r rng.- Khng tr dp, thnh kin hoc i x bt bnhng vi ngi c chnh kin/quan im tri vichnh kin/quan im ca mnh.
Trn bn tic: vui v, ha ng* Ch ngi khi d tic:- Ch ngi phi tng xng vi cng v ca
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VNPT Mt mi nh chung38 Ni chng tacng hin v tn hng cuc sng 39
ngi d tic. Ngi quan trng xp v tr trungtm c ch tic ngi cng. Nu nam v n ngangv tr, chc v th u tin cho n.- Xp xen k nam v n, ch v khch; xp v,chng ngi cnh nhau.- Nu ch v khch c cng v tr, chc v cng
tc th u tin cho khch.- Ch tic ngi v tr trung tm quay ra ca d quan st.- V tr bn phi trang trng hn v tr bn tri.* Trang phc d tic:- Trang phc lch s, thoi mi, t tin v ph hptrong giao tip.*Khi ngi vo bn tic:- T th ng hong t nhin, lch s.- Ni chuyn ci m v thn thin, khng tit l
b mt doanh nghip, khng nn ni nhiu vchnh tr.
Ngi xe t:tn trng th bc- Ngi c chc v cao nht ngi ngoi cngbn phi hng gh sau li xe. Tip l ngiquan trng th 2 ngi bn tri ngi c chcv cao nht. Ngi ngi gia l ngi c chc vthp hn so vi hai ngi ngi bn cnh.- Cn b, nhn vin i cng ngi trn gh cng
hng li xe.- Cn b, nhn vin i cng, khi xe dng, xungxe trc v m ca.- i vi khch qu, b tr ngi ng ti ch m ca xe v ng ca xe cho khch.- Nu l xe ngoi giao th c ca khch cm trcmi xe pha bn phi, c ca ch nh cm trcmi xe pha bn tri.
- Vi xe c nhiu hng gh, nhiu ngi ichung th u tin ngi ln tui, lnh o ngicc hng gh trc.
CHUN MC NI CNG STrang phc, l phc, th cn b* Trang phc, gn gng, lch s* ng phc- Mc ng phc ng quy nh.- Trang phc cng s lch s, gn gng, kn o.- Khng mc qun b, o pull khng c, o smi ngoi qun (i vi nam gii) ti ni lm vic.N gii khng mc vy qu ngn.
*L phc: sang trng- Mc l phc trong nhng bui l, mt tinh, hi
ngh trng th v tip khch.- L phc nam:b comple timu, o s mi,cavat.- L phc n:o di truynthng, hoc bveston.
*Th cn b: rrng- eo th cnb ngay khibc vo cngc quan vtrong sut thigian lm viccho n khi ri
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VNPT Mt mi nh chung40 Ni chng tacng hin v tn hng cuc sng 41
khi c quan.- Th phi c tn c quan, h v tn, chc danh,s hiu, nh.- eo th ngay ngn trc ngc, quay mt rangoi, khng cong vnh, m ch.
S dng khng gian chung:bo v mi trng* Nh n tp th:- Xp hng theo th t- Ly thc n, ung- Khng gy mt trt t- Dn bt a ng ni quy nh.* Khu vc lu thng, dng xe t, xe my:- Dng xe ly/tr v- xe ng ni quy nh- Khng x rc, lm n
- Gi tc an ton- Hp tc v tun th ch dn ca nhn vin anninh.* Thang my:- Lch s v cn trng khi di chuyn.- u tin ph n c thai v ngi ln tui.* Cu thang b:- S dng khi cn di chuyn ngn, vo gi caoim hay khi tn sut s dng thang my ln.- Khi s dng cu thang b thot him, cn
nu cao tnh cng ng, bnh tnh ng ph, hptc v tun th s ch dn ca nhn vin an ninh,khng chen ln, x y.* Nh v sinh:- C thc tit kim v gi gn v sinh chung.
S dng ti sn: ca bn ti ngi- S dng v bo v ti sn, cng c lao ng
do c quan trang b nh ti sn ca chnh mnh.- C nhn phi t n b khi lm mt hoc hngti sn chung.
NGHI L, NGHI THC VN HA
L hi, vui chi b ch- Ngy truyn thng 15/8. Ngy thnh lp Cngon Bu in Vit Nam 30/8. Ngy Tt dnglch v ngy u tin i lm ca Tt m lch.- Ngy sng to VNPT; N ci VNPT; Cht lngVNPT; Vn ha VNPT; Tun l VNPT Week.- T chc trang trng, vui v, cc thnh vintham gia nhit tnh.
Nghi l vn ha: thit thc, tit kim* Tng kt, tn vinh:- nh gi ngnhng vic lmc, cha lmc. Thng nht ch, chng trnh,gii php thc hink hoch nm tiptheo.- Chia s kinhnghim thnh cng,
tht bi.- Ghi nhn s cnghin ca cn b,nhn vin, tn vinhtp th c nhn tiubiu.* Chuyn giao:
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VNPT Mt mi nh chung42 Ni chng tacng hin v tn hng cuc sng 43
- B nhim cn b.- Chia tay, iu ng, lun chuyn cn b.* Vui chi, gii tr:- Khuyn khch vui chi tp th vi tinh thnthoi mi, hp tc vo cc ngy l, k nim
- Dng ng ch.* Cc ngy hi khc- T chc k nhim: 3/2; 27/2; 8/3; 26/3;1/6;27/7;- T chc ngy thnh lp n v vo cc nmchn.- T chc pht phn thng cho con CBCNV vthnh tch hc tp.- Vui v, tit kim, thn thin, on kt.
Cam kt ca
VNP
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VNPT Mt mi nh chung44 Ni chng tacng hin v tn hng cuc sng 45
VI NG, CHNH PH: thng tin lin lc lunthng sut (21)- Tn trng, chp hnh ng php lut, chutrch nhim trc php lut v hnh vi camnh.- Bo ton v pht trin vn ca Nh nc.- m bo thng tin lin lc nhanh chng, chnhxc, an ton, tin li, vn minh.
VI NGI LAO NG:ngi lao ng l tisn v gi (22)- m bo n nh vic lm, nng cao i sngvt cht v tinh thn cho ngi lao ng. Quantm chm sc sc khe v bo v quyn lichnh ng ca ngi lao ng theo quy nhca php lut. (22.1) + (22.2)
- Xy dng cc ch i ng minh bch, cngbng (22.3). To mi trng lm vic tin ch.Khuyn khch v to iu kin ngi laong c hc tp, nng cao trnh , k nng,c hi pht trin. (22.4)- nh gi ng nng lc, phm cht o c vhiu qu lm vic ca ngi lao ng. Ghi nhnv ng vin, khen thng kp thi. (22.5)
VI KHCH HNG:tt c v khch hng (23.1)
(23.4)Xy dng hnh nh: Ngi VNPT lch s, vui vtrong giao tip; thn thin, ha nh trong ngx; tn tnh, trung thc, hiu qu trong cngvic. Lun lng nghe, thu hiu v phc vkhch hng tt nht.Cam kt vi khch hng:- Lung mang n s hi lng v nim tin cho
Cam kt ca VNP
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VNPT Mt mi nh chung46 Ni chng tacng hin v tn hng cuc sng 47
khch hng.- Gi ng li ha, khng sai hn, trung thc.- Cm n tng khch hng khi giao dch kt thc.- Bit ni li xin li khi khch hng cha hi lng.- Ch ng cung cp ng thng tin v tt c cc
dch v, sn phm ca VNPT. Phc v khch hngnhanh chng, chnh xc.- Gii quyt kp thi nhng kin ngh ca khchhng c tnh, c l. Kim tra chc chn khchhng hi lng.- Tri n i tc, khch hng c nhiu ng gp choVNPT.Giao tip vi khch hng:- Trang phc lch s, gn gng, sch s khi giaodch vi khch hng, tc phong nhanh nhn,chuyn nghip, ng gi.- n tip khch hng vi li cho, c ch, n ci,nh mt thn thin, vui v, ci m, lm vui lngkhch n, va lng khch i.- Cung cp thng tin r rng, chnh xc, lng nghevi thi quan tm, tn tnh, chu o v p ngnhanh mi nhu cu ca khch hng.
VI I TC:hp tc cng pht trin- Xy dng mi quan h thn thin, sn sng hptc, m rng quan h lin doanh lin kt v s pht
trin ca i tc v VNPT.- Xy dng li th thng qua cc sn phm, dchv cht lng cao.- Khi c yu cu so snh bn thn vi i thcnh tranh, VNPT s trnh by thng tin mt cchchnh xc v cng bng cho c hai bn.- Vn dng v thch ng nhanh c chin lchp tc, kinh doanh ph hp.
- Lun th hin phong thi lch s, ha ng,bnh ng, cao ch tn.
VI CNG NG X HI:chung vai gp sc vs pht trin ca cng ng
- VNPT thc hin tt nhim v a thng tin linlc, tri thc cht lng cao n vi mi ngidn mi min ca T quc.- i u trong cc hot ng an sinh x hi,nhn o t thin, khuyn hc khuyn ti v spht trin chung ca cng ng, x hi.- Khuyn khch, to iu kin cho cc hot ngt nguyn ca CBCNV tham gia ng gp vocc hot ng n n p ngha.
VI MI TRNG:v mt hnh tinh xanh- Phn u s dng cng ngh tin tin, thnthin vi mi trng, gim thiu tc ng nmi trng. VNPT cam kt u t thch ng chocc hot ng kim sot nhim mi trng ticc cng trnh do VNPT lm ch u t.- VNPT cam kt c trch nhim tin hnh cchot ng bo v ngun ti nguyn thinnhin v tun th mi iu lut c p dngv mi trng.
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Nhng hnh vi
b nghim cm
Nhng hnh vi
b nghim cm
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VNPT Mt mi nh chung50
- Vi phm php lut, vi phm quy nh ni bca VNPT.- Say ru, bia, s dng cht kch thch, ma ty,chi in t, truy cp nhng trang web, schbo khng lnh mnh, chi chng khon, c
bc trong thi gian lm vic.- Li dng chc v, quyn hn, v tr cng tc lm sai quy nh, thu li bt chnh hoc gy rahu qu lm gim uy tn ca VNPT.- Gy phin h, sch nhiu, thch , dng li lhay c ch thiu vn ha trong x l cng victh hin s thiu tn trng, thiu hp tc ivi ng nghip, khch hng/i tc ca VNPT.- Nghim cm tit l hay s dng thng tin triphp v khch hng, i tc; sao chp v gih s, ti liu ni b ca VNPT ra bn ngoi
di bt c hnh thc no khi cha c phpca ngi c thm quyn.- Chy li, ty tin, thiu trch nhim i vicng vic c giao.- Mt on kt, b phi, cc b, nghi k lnnhau lm nh hng n hot ng ca VNPT
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Ni chng ta cng hinv tn hng cuc sng
VNPTMT MI NH CHUNG