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BENEFITS AND REWARD SERVICES
BENEFITS AND REWARD SERVICES
SOLUTION TO INSPIRE BEHAVIORSBRINGING OUT THE BEST IN PEOPLE
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Sodexo - Sales Presentation
Our Believes
YourChallenges
OurApproach
OurSolution
AboutSodexo
1 2
3 4 5
AGENDA
4
Engaged teams exceed their counterparts
• Profitability +33%
• Customer Loyalty +56%
• Productivity +48%
• Retention +50%
• Security +50%Gallup
THE BENEFITS OF A MOTIVATED WORKFORCE
The top reason people leave their jobs is because they
DO NOT FEEL APPRECIATED
Gallup
Committed employees deliver
57% more effort than uncommitted employees.
Towers Perrin
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Sodexo - Sales Presentation
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IN WHAT PEOPLE THINK
• Feeling truly valued
• Feeling engaged
• Sharing the same values
• Sens of belonging
INSPIRING BEHAVIORS THAT BRING OUT THE BEST IN PEOPLE
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Sodexo - Sales Presentation
IN WHAT PEOPLE DOIN WHAT PEOPLE ENGAGE OR SAY
• Build safe environment
• Change their health behaviors
• Recruit clients
• Increase sales
• Improve partner loyalty
• Valuing their partners
• Promoting their company
• Recognizing their peers
INCREASE EMPLOYEE ENGAGEMENT
DRIVE SALES PERFORMANCES
IMPROVING HEALTH & SAFETY
YOUR CHALLENGES
Sodexo - Sales Presentation
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DRIVE SALES PERFORMANCES
IMPROVING HEALTH & SAFETY
YOUR CHALLENGES
Sodexo - Sales Presentation
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� Peer to peer
� Long Services Awards
� Nomination
� Spot Nomination
� Culture management
� Peer to peer
� Long Services Awards
� Nomination
� Spot Nomination
� Culture management
INCREASE EMPLOYEE ENGAGEMENT
� Peer to peer
� Long Services Awards
� Nomination
� Spot Nomination
� Culture management
INCREASE EMPLOYEE ENGAGEMENT
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INCREASE EMPLOYEE ENGAGEMENT
IMPROVING HEALTH & SAFETY
YOUR CHALLENGES
Sodexo - Sales Presentation
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DRIVE SALES PERFORMANCES
� sales incentives
� Channel performances
� Consumer loyalty
� Product promotion
� sales incentives
� Channel performances
� Consumer loyalty
� Product promotion
DRIVE SALES PERFORMANCES
� sales incentives
� Channel performances
� Consumer loyalty
� Product promotion
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INCREASE EMPLOYEE ENGAGEMENT
DRIVE SALES PERFORMANCES
YOUR CHALENGES
Sodexo - Sales Presentation
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IMPROVING HEALTH & SAFETY
� Safety Programs
� Health & Wellness programs
� Safety Programs
� Health & Wellness programs
IMPROVING HEALTH & SAFETY
� Safety Programs
� Health & Wellness programs
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Sodexo - Sales Presentation
OUR PROCESS
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DELIVERContinuous improvement
DISCOVERYour challenges
MANAGEYour programme
DESIGNYour tailored solution
DISPLAY ALL PROCESS
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Sodexo - Sales Presentation
OUR PROCESS
15
DISCOVERYour challenges
• Analysis and Review (Qual & Quant)
• Proprietary consumer surveys
• Engagement KPI / ROI assessment
• Identify Stakeholder & core needs
DISPLAY ALL PROCESS
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Sodexo - Sales Presentation
OUR PROCESS
15
DESIGNYour tailored solution
Industry bench-marking
Establish Objectives & Core Principles
SMART KPIs
Configurable program design
Communication strategy
Engage the Right Team
DISPLAY ALL PROCESS
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Sodexo - Sales Presentation
OUR PROCESS
15
MANAGEYour programme
• Program Management & Assessment
• Dedicated Client Team Structure
• Technology
• Rewards
• Communication Deployment
DISPLAY ALL PROCESS
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Sodexo - Sales Presentation
OUR PROCESS
15
DELIVERContinuous improvement
Performance Management
Indicators and Metrics
Ongoing Surveys
Reporting, Analytics and Reviews
Metric Milestone Contingency Plans
Program Refreshment
DISPLAY ALL PROCESS
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Sodexo - Sales Presentation
OUR PROCESS
15
DISCOVERYour challenges
• Analysis and Review (Qual & Quant)
• Proprietary consumer surveys
• Engagement KPI / ROI assessment
• Identify Stakeholder & core needs
MANAGEYour programme
• Program Management & Assessment
• Dedicated Client Team Structure
• Technology
• Rewards
• Communication Deployment
DESIGNYour tailored solution
Industry bench-marking
Establish Objectives & Core Principles
SMART KPIs
Configurable program design
Communication strategy
Engage the Right Team
DELIVERContinuous improvement
Performance Management
Indicators and Metrics
Ongoing Surveys
Reporting, Analytics and Reviews
Metric Milestone Contingency Plans
Program Refreshment
MENU
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SAYREWARD : OUR INTEGRATED PLATFORM
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Sodexo - Sales Presentation
TECHNOLOGY PLATFORM
• Software as a Service
• Interfaces through Web services
• Secured Infrastructure and Data Management
• Compliance
• Multi-lingual
• Multi-currencies
• Communications Center
FRONT OFFICE HELPDESKPROJECT MANAGEMENT TEAM
• Global / local deployment
• Culture adaptation
• Multi-lingual
• Available via phone and Email
• Answer & issues’ resolution within 24h
• End-users Knowledge
• Handle the site creation, filing of the domain name,
• Support the launch of the program
• Participants management,
• Points, and redeem control
• Reporting
Fully integrated platrform to help you to implement customized incentive, recognition and behaviouralprogram across your entire organisation.
Sodexo - Sales Presentation
CONFIGURABLE PLATFORMCustomizablehome page
• Following your visual identity (colors, company banner and logo)
• Personalized welcome text on login page & home page
• Customized PPPI ( purcharse power parity index)
Ecards, emails, sms
Push and pull
Segmented and personalised
Animation module to create and send newsletters,put online quizzes, propose mini games.
Tailoredcommunication
tool
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Sodexo - Sales Presentation
BENEFICIARY INTERFACE
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• Autonomy of beneficiaries to order their gifts
• Easy Tracking of orders and deliveries
• Assistance through hotline to support the employees/ beneficiaries
• GIFT : International catalog of over 200,000 references
• USER FRIENDLY : Access to personalized environnement
Sodexo - Sales Presentation
OUR REWARDS-GLOBAL REACH AND LOCAL FULFILLEMENT
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DIGITALS
SODEXO GIFT &CARDS
MERCHANDISE • Electronics
• Computing
• Wellness & Wellbeing…
• E-musics
• E-games and E-Software
• travel and hotel
Available in 35 countries over the world with a wide range of affiliates network
WE COVER MORE THAN 200 COUNTRIES WITH MORE THAN 100 000 REWARDS
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Sodexo - Sales Presentation
OUR SERVICES DEDICATED PROGRAM MANAGEMENT TEAM
360° VIEW AND A FULL CONTROL OVER
ALL ACTIVITIES
1 team per client Dedicated project & program manager
ManageTHE PROGRAM (Creation of compelling challenges, update of results, after-sales service)
2
CommunicatePERSONALLY WITH YOUR PARTICIPANTS
3
AnalyzeTHE RESULTS VIA OUR ANALYTIC
DASHBOARDS
MonitorYOUR BUDGET AND ITS
PERFORMANCEregular business review
4
1We support THE IMPLEMENTATION
STEPS OF YOUR PROGRAM
(Retro planning, definition of marketing & communication actionset – up
meeting)
Sodexo - Sales Presentation
OUR GROUP
BILLION IN REVENUES€18
EMPLOYEES
419,000 LARGESTEMPLOYERWORLDWIDE18th
EMPLOYEES
32,000 MILLION CONSUMERSSERVED DAILY75 COUNTRIES80
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Sodexo - Sales Presentation
LEADER IN INCENTIVESAND RECOGNITIONS PROGRAMSODEXO BENEFITS & REWARDS Services
COUNTRIES WITH OFFICES35
MILLION AFFILIATED WORLWIDE1,2
MILLION REVENUES
€ 900
EMPLOYEES4 100
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Sodexo - Sales Presentation
OUR LEGITIMACY
CSR PARTNERSHIP
Improve the Quality of Life to the work environment
OUR MISSION AWARDS
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Sodexo - Sales Presentation
ON-GOING GLOBAL PROGRAMS AROUND THE WORLD
USARecognition program100 countries
BRAZIL� Reward
� 30 countries
FRANCE� Sales Incentive
BELGIUM� Product promotion
� 36 countries
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COSMETICS INCENTIVE PROGRAM
Activity • FARMEC S.A. – major Romanian Cosmetics & Home Care
manufacturer, exporting it’s products in over 30 countries from Europe,
Middle East and Africa
• Farmec has over 21% market share in cosmetics and about 10.000
clients in traditional trade market.
Results - ROI
• 30% growth using the platform
• 1060 self-registrations of the participants
• 72% validated registrations by Farmec
• Over 80% of the points have been used on over 600
products: IT&C, Electronics, gifts, house & garden care.
• Clients(traditional trade shops) loyalty to its brands (Gerovital,
Ana Aslan...) + sales volume increase on traditional trade
market
• Farmec targeted over 1.000 clients
• Main challenge was that Farmec wanted to see the
involvement of the potential participants
Needs
• Self-registration of the participants using a link.
• Sodexo sent a report each week with the registrations. Farmec
decided subsequently which registered participant should be
validated and receiving points.
• Over 1.000 registration in 4 months
Solution
FINANCIAL SERVICES INCENTIVE PROGRAM
Activity
• Reliance Capital- part of Reliance group – one of India’s leading
conglomerate
• Program for Home & Mortgage finance
Results - ROI
After 18 months
• Channel partners excited with the launch of the
program ( welcome gift, launch event etc)
• Active participation 95% registered
• More than 70% point redemption during the
redemption period.
• Client happy with the progress of the program
• To drive, reward & recognize channel partners for : volume
contribution, growth and consistency
• Multi brand partners – build loyalty for reliance
• Design program structure, tier rules & benefits
• Customized website, point based
• program management and fulfillment of benefits
• Communication Centre for regular engagement
Needs
Solution
FMCG CHANGE AND RECOGNITION PROGRAM
Danone Baby Nutrition’s core requirement was twofold:
• To drive understanding of & bring to life the company’s CODE behaviours
– beliefs about how individuals & the business should act.
• To ensure employees are recognised by managers & to have the chance
to thank peers.
Needs
Solution
Danone Baby Nutrition DNA PROGRAM
Dna (Demonstrate, Nominate, Appreciate) is an online portal making
recognition easy & driving CODE using everyday examples & situations. It was
launched at an employee conference with strong creative which built on
CODE’s initial identity.
One simple level of recognition – a way to say thank you -with the chance to
win a prize in the monthly draw ensured the process for giving recognition
was easy & spontaneous. A
further twice-yearly award takes place at a live event where business-wide
voting on the strongest example of CODE behaviour decides who the
winners are. Each recognition made is personalised & offers the nominator
the option
to send either a printed card or an instant e-card. dna is supported by the
ongoing communications plan including a section in the company’s weekly
newsletter & monthly e-shot.
FMCG CHANGE AND RECOGNITION PROGRAM
Danone Baby Nutrition DNA PROGRAM
Results In the first 3 months, 60% of the total
audience had been recognised through dna
& 73% of the audience had logged in at least
once, many staff logging in at the weekend
suggesting a real interest & engagement
with the programme.
Quote
“I love the DNA programme! I think it is a great way for us all to appreciate our
colleagues and highlight people who really
make a difference. I can think of numerous people that I will be nominating, so I look
forward to sharing these with everyone
and reading about how others are living and breathing the CODE culture”
OIL & GAZ CHANGE
MANAGEMENT PROGRAMleading player in the UK in electricity, natural gaz and energy services supplier.
Objective:
Support change from system process to customer driven business
New vision:
Our customer’s trusted energy partner
New values:
Through being genuinely helpful peopleAct fairly- Make things simple – know our stuff – Right things righ – Do what is expected & more
The solution: the BUZZ program
Engagement program towards 10000 employees that drive behaviors towards those new values
OIL & GAZ CHANGE MANAGEMENT PROGRAM
The scheme has also helped the organization to break down barriers between senior managers and employees, with every
member of staff allowed to nominate any other person in the organization for recognition.
Strong results within one year:
OIL & GAZ CHANGE
MANAGEMENT PROGRAM Implement an engagement program to support change…
…from system process to customer
driven business
INSURANCERECOGNITION PROGRAM
Aviva Spotlight is an award winning recognition programme which has
been successfully running for over 4 years. The scheme is available for
all Aviva staff from Senior Executives to the call centre team, field
based workers to employees in administrative roles.
Needs
Solution
The programme’s primary objective was to build a culture of peer to peer
recognition; empowering staff to nominate & reward their colleagues for
work they believe have contributed to the success of the company.
The solution was a revolutionary online portal called Spotlight.
Spotlight allowed employees to quickly & easily nominate an
individual or team for a job well done! Successful nominations lead
to the nominee receiving a reward to the value determined by the
nominator & recognition company wide.
Employee reward values were loaded into an online points banking
system, where employees could choose to save them for a ‘dream
product’ or spent them as they wished. Upon spending these points
employees had the option to choose from over 800 reward items;
Employees have positively embraced the additions to
the programme, with electronic vouchers recently
overtaking the amount of paper vouchers ordered on a
monthly basis, second now to reloadable card orders.
Results