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Liscombe
• 130 yr old, 4th generation family company
• Manufacturing and distributing PPE to major UK companies
• Employing 80
• Turnover £15m
• Based Newport, South Wales
The Market Challenge
• Customer base is ‘Blue Chip’
• Competition are large companies
• How do we compete and grow?
The Admin Challenge
• Efficiency of administration
• Cost of employment
• Value added employment rather than ‘Donkey work’
• Accuracy of information – too much human input
Technology Solution
• We saw e-commerce as ………..Computerisation #2
• Technology could help us grow without increasing costs
• Smart use of technology could level the competition playing field and even tilt it in our direction
What happened?
• Approached our ERP systems supplier with our ideas
• Impaq Business Solutions (a Microsoft Certified Partner) developed xDE toolset
• Found a willing customer partner (major UK car plant).
• Established ‘e’-connection – via XML links
• Integrated back office operations• Now have totally paperless trading
ability
The Science Bit
• Standard Microsoft tools (BizTalk Server, .Net Framework etc)
• Industry standard catalogue format (CIF3)
• Industry standard messaging formats (cXML, eBIS-XML etc)
Traditional Business Flow
Lisc
ombe
Cu
sto
mer
Paper Product Catalogue
Paper/Fax Order
Acknowledgement
Goods & Despatch Note
Paper Invoice
Payment & Remittance
Sales Order Purchase Order
G.R.N.
Customer Manually Matches to GRN
E-Commerce Business FlowLiscombe Customer
Electronic Catalogue cif
Order cXML
Acknowledgement
Paper Despatch Note
Self Bill Invoice
Payment & Remittance
Automatic load Automatic raising
G.R.N.
Data Fields populatedBuild e-catalogue
Automatic send Automatic update
Automatic Invoice matching Automatic send
Automatic sendTransaction Complete
Pick Goods
• Six manual tasks and six pieces of paper replaced by 5 automated processes and one piece of paper
• Human error taken out of order process
• Liscombe staff can focus on customers’ needs instead of processing paperwork
• Proven improved response times
• Cost savings through improved administration
Process Efficiency
System Flexibility
• Not all customers work the same way
• Marketplaces
• Ariba
• Point to Point
• Amazon-style web buying
The Results
• Paperless trading capability
• Growth of 20% in 2004-5 without extra staffing
• Greater customer focus through freed-up time
• Able to market our IT capabilities
The Present & Future
• Rolling out to more customers
• Rolling out to suppliers – Supplier Portal
• Integrating Web site ordering to enable a low cost sign up for customers