Sunita Naidu (2) of TUKLU

7/28/2019 Sunita Naidu (2) of TUKLU

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A PROJECT REPORT

ON

EMPLOYEE SATISFACTION WITH RESPECT TO LABOUR

WELFARE AT CHITTARANJAN LOCOMOTIVE WORKS,

WEST BENGAL.

Submitted to

University of Pune,

In Partial Fulfillment of Requirements for the Award ofDegree of

MASTER OF PERSONNEL MANAGEMENT

By

SUNITA NAIDU

Under The Guidance of

Prof. Riyasat

POONA INSTITUTE OF MANAGEMENT SCIENCES AND

ENTREPRENEURSHIP, CAMP, PUNE.

2011-2013

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DECLARATION

I hereby declare that the project titled EMPLOYEE SATISFACTION

WITH RESPECT TO LABOUR WELFARE MEASURES AT

CHITTARANJAN LOCOMOTIVE WORKS is an original

piece of research work carried out by me under the guidance and

supervision of Prof. Riyasat. The information has been collected

from genuine & authentic sources. The work has been submitted in

partial fulfillment of the requirement of MPM to Pune University.

Place: Pune SUNITA NAIDUDate: Research student

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ACKNOWLEDGEMENT

I take this opportunity as privilege to express my deep sense of gratitude to

Prof, Honorable Founder President, Pune, Dr., Founder Secretary, Dr.

Director, Poona Institute of Management Sciences and Entrepreneurship, Pune

as they have been source of inspiration to me .

I am deeply indebted to Professor Prof. Riyasat my research guide, Poona

Institute of Management Sciences and Entrepreneurship, Pune, without her

help completion of the project was highly impossible.

I take this opportunity as privilege to articulate my deep sense of gratefulnessto Mr.P,C,NaikChief Personnel Officer (CPO) my external project Guide, and

the staff of the Chittarnjan Locomotive Works, West Bengal for their timely

help and positive encouragement.

I wish to express a special thanks to all teaching and non-teaching staff

members, the Poona Institute of Management Sciences and Entrepreneurship,

Pune for their forever support. Their encouragement and valuable guidance are

gratefully acknowledged. I would like to acknowledge all my family members,

relatives and friends for their help and encouragement.

Place: Pune

Date / Sunita Naidu

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CONTENTSCHAPTER NAME PAGE

NO

DECLARATION I

ACKNOWLEDGEMENT II

LIST OF TABLES III

LIST OF GRAPHS IV

LIST OF FIGURES V

EXECUTIVE SUMMARY VI

CHAPTER-1 INTRODUCTION

1.1 Basic theory concepts and contents of topic 4

1.2 Literature Review 7

1.3 Need for the Study 8

1.4 Statement of Problem 10

1.5 Objectives 11

1.6 Scope of the Study 12

CHAPTER-2 Profile of the Organization

2.1 Introduction 14

2.2 Vision and Mission 16

2.3 Historical Background 17

2.4 Different Departments of the Company 19

2.5 Organizational Chart 22

2.6 Product Profile Of the Company 23

2.7 Present status of the Company 28

CHAPTER-3 Research Design and Methodology

3.1 Source and method of data collection 31

3.2 Methods of Data analysis and statistical

techniques

33

3.3 Limitations of the study 33CHAPTER-4 Data Presentation , Analysis and

Interpretation

35

CHAPTER-5 Findings and Suggestions

5.1 Main Findings 52

5.2 Suggestions 53

5.3 Conclusion 55

Bibliography 57

Annexure 59

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LIST OF TABLES

5

TABLE NO. TITLE OF THE TABLE PAGE NO.

4.1 Age of sample workers 35

4.2 Work category of the workers 36

4.3 Educational qualification of workers 37

4.4 Experience of sample workers 38

4.5 Pay range of sample workers 39

4.6 Level of satisfaction of employees towards medical

facility

44

4.7 Level of satisfaction of employees towards leave

facility

45

4.8 Level of satisfaction of employees towards canteen

facility

46

4.9 Level of satisfaction of employees towards the

allowances

47

4.10 Level of satisfaction of employees towards other

facilities

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LIST OF GRAPHS

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LIST OF FIGURES

Figure No. Title Page No.2.1 Organizational Chart 22

10

GRAPHNO.

TITLE PAGE NO.

4.1 Age of workers 35

4.2 Work category of workers 36

4.3 Educational qualification of workers 37

4.4 Years of service 38

4.5 Pay range of sample workers 39

4.6 Awareness about the welfare policy 40

4.7 Awareness about the welfare facility 414.8 Satisfaction with regard to welfare

facility42

4.9 Level of satisfaction with respect towelfare facility

43

4.10 Level of satisfaction of employeestowards medical facility

44

4.11 Level of satisfaction of employeestowards leave facility 45

4.12 Level of satisfaction of employeestowards canteen facility

46

4.13 Level of satisfaction of employeestowards the allowances

47

4.14 Level of satisfaction of employeestowards other facilities

48

4.15 Level of satisfaction of employeestowards housing facility

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EXECUTIVE SUMMARY

The project was carried out at Chittarnjan Locomotive Works, West

Bengal It was aimed at finding the employee satisfaction level with

respect to labour welfare measures. The project was carried out

under the guidance of Mr.P.C.Nayak (Chief Personel Officer).

Chittaranjan locomotive works is a locomotive producing company . It is

a large scale industry with 12,837 employees.

The survey was conducted to analyze employee satisfaction with respect

to labour welfare measures in order to find out the effectiveness of

these welfare measures. With this objective in mind, a research was

conducted in West Bengal. It was found that the labour welfare

measures at Chittaranjn Locomotive Works was satisfactory but

poor sanitary conditions, lack of creache facility were some of the

common problems faced by the employees. This has led theresearcher to work in this area to identify the causes of

unsatisfactory labour welfare measures.

Hence the problem statement would be Employee satisfaction with

respect to labour welfare measures at CLW, Chittaranjan.

With the following objectives:

To improve the productivity of the organisation through improvement in

labour welfare schemes.

To know the standards of the employee welfare at CLW.

To comprehend the employee satisfaction level about the labour welfare

scheme.

To determine expectation of employees about the welfare measures.

To motivate the employees and reward them suitably in recognition of

their contributions.

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This research work will help the employees, organization, customers,

society at large. It will motivate the employees to work to the best

of their ability as efficient labour welfare measures will result in

employee satisfaction. It will also result in organizational growth.

The customers will also be satisfied because they will get quality

products in time. All these Factors will results in economic

development of the nation.

Questionnaire was the tool for Data Collection. It consists of both open

ended and close-end questions. The researcher had conversation

with the employees and circulated the questionnaire among the

employees, personally interviewed them. Overview of the findings

was shown that employees were not satisfied with some of the

welfare facilities.

From the survey it can be said that for further increase in the productivity

the suggestions should be taken into consideration. If improved

labor welfare measures are applied it will lead to increased

employee satisfaction and thus increased productivity and

organizational success.

Hence it can be concluded that improved welfare measures such as

maintenance of hygienic conditions in the canteen, sanitation,

providing transport facility etc .would create congenial work

environment thus improving the efficiency of the employees.

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INTRODUCTION

1.1 Theoretical Concepts

A VIEW OF LABOUR WELFARE

Some of the functions discharged by labour welfare activities are

To establish an effective communication between the workers and the

management.

To strive to ensure creative contribution of trade unions.

To devise checks and balances to safeguard the interest of both workers

and management.

To establish and foster industrial democracy.

To encourage the sustained increase in industrial productivity.

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MEANING AND DEFINITION OF LABOUR WELFARE

The terms Labour Welfare, employee welfare and workers welfare

are used interchangeably to denote various service provided by the

employers to the employees in addition to wages. According to

Arthur James Todd, Labour Welfare means anything done for the

comfort and improvement, intellectual or social, of the employee

over and above the wages paid which is not a necessity of the

industry1. According to a publication of ILO, Workers Welfare

should be understood to include such services facilities and

amenities as may be established in or in the vicinity of the

undertakings to enable the persons employed in them to perform

their work in healthy, congenial surroundings and to provide them

with amenities conducive to good health and high morale.

It is provided not only in the interest of employees but also in the favour

of the organization itself .The employees feel satisfied if they are

provided with such services and they also feel committed to the

organization. These are merely maintenance factors and not

motivators, yet they are necessary for the health organization since

they bear a close interlink with the productiveness of the

employees which improves the output, quality and efficiency of the

organization in long run.

FEATURES OF LABOUR WELFAREThe basic features of welfare measures are as follows:

Labour Welfare includes various facilities, service and amenities

provided to workers for improving their health, efficiency,

economy betterment and social status.

Labour Welfare measures are in addition to regular wages and other

economic benefits available to workers due to legal provisions and

collective bargaining.

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Labour Welfare measures are flexible and ever-changing New Welfare

measures are added to the existing ones from time to time.

The purpose of Labour welfare is to bring the development of the whole

personality of the worker to make him a good worker and an ideal

citizen.

SCOPE OF LABOUR WELFARE

The Labour Investigation Committee of the Government of India clears

the scope of the welfare activities perhaps in the best manner. It

says, For our part we prefer to include under welfare activities

anything done for the intellectual, physical, moral and economic

betterment of the workers, whether by employer, by government by

law or what is normally expected or part of the contractual benefits

for which the workers may have bargained. Thus, under this

definition we may include housing, medical and educational

facilities, nutrition including provision of canteens), facilities for

rest and recreation, co-operative societies, day nurseries and

crches, provision of sanitary accommodation, holidays with pay,

social insurance measures, undertaken voluntarily by employers,

alone or jointly with workers, including sickness and maternity

benefit schemes, provident funds, gratitudes and pensions etc.

Thus, the term Welfare is very comprehensive.

AIM OF LABOUR WELFARE

It is partly humanitarian, for it enables the workers to enjoy a fuller and

richer life.

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It is partly economic because it improves the efficiency of the worker,

increases its availability where it is scarce and keeps him

contended. It minimizes the inducement to form or join unions and

to resort to strikes.

The aim is partly civic because it develops a sense of responsibility and

dignity among the workers thus making worthy citizens of the

nation.

There are various welfare facilities provided for the well being of

employees at Godrej Agrovet Ltd. Welfare measures inside (intra

moral) and outside (extra moral) can be classified into

i) Statutory Provisions

ii) Non Statutory Provisions

STATUTORY PROVISIONS

Statutory welfare constitutes those provisions of welfare work which

depend for their observance on the coercive power of the

government. Of all the different mandatory acts the Factories Act,

1948 is more relevant.

THE FACTORIES ACT, 1948

The welfare amenities provided under the act are given below:

Washing facilities (S.42)

Facilities for storing and dry clothing (S.43)Sitting facilities for occasional rest for workers who are obliged to work

standing (S.44)

First-aid boxes or cupboards-one for every 150 workers and ambulance

facilities, if there are more than 500 workers (S.45)

Canteens if employing more than 250 workers (S.46)

Shelters, rest rooms and lunch rooms, if employing over 150 workers

(S.47)

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Crche, if employing more than 30 women (S.48)

Welfare Officer, if employing 500 or more workers (S.49)

1.2 Literature Review

According to Mark Columbus, in his study Welfare facilities towards

shoe makers in Chicago, 1964 specifies that, Welfare measures is

one of the most important factors for the overall wellbeing.

Welfare measures will make the workers more contented in their

job and therefore more productive.

Space

The employer should make sure that there is adequate space for all

elements that have to inhabit the workspace eg. Employees,

furniture, plant and goods that need storing etc. The volume of

theroom should allow at least 11 cubic meters per person but only

up to a height of 3 meters (i.e. if you have extremely high ceilings

this does not mean that you can allow for less 'width' per person).

Washing facilities

The employer should provide all cold and warm water into washbasins,

soap and clean towels with at least one washbasin to five

employees. Drinking water should also always be provided. If any

substances that are harmful to the skin are used then showering

facilities should also be provided.

Sanitary facilitiesThese should be provided in segregated areas for men and women and

there should be some ventilated space between the toilets and the

work area.

Eating facilities

If meals are regularly taken at the workplace then facilities should be

provided for the eating of meals. Segregated areas for smokers and

non-smokers should be provided.

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Clothing

There should be provision for the storage of outdoor clothing during

working hours, which is secure and offers the opportunity to dry

the clothing. Any protective clothing which is required for a job

should have it's own storage area particularly if it is likely to be

contaminated at any time.

First Aid

If more than four people work on the premises then the employer need to

have a fully equipped first aid box on the premises. Although it is

generally not compulsory for small firms to have a qualified first

aider, unless there is a special risk on the premises, it is often a

good idea to have someone on hand. An Official Accident Report

Book must be kept on hand for employees to use; it is also a good

idea to display useful telephone numbers eg. Local doctors,

hospitals etc. in a prominent position for use in an emergency.

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1.3 Need for the Study

To establish an effective communication between the workers and the

management, and to ensure creative contribution of trade unions to

safeguard the interest of both workers and management.

1.4 Statement of the Problem

Industrial progress of a country depends on its committed labor force.

The schemes of labour welfare may be regarded as wise

investment which should and thus brings a profitable return in the

form of greater efficiency. In order to get best out of a worker in

the matter of production working conditions need to be improved

to a great extent .The worker should at least have the means and

facilities to keep himself in a state of health and efficiency .The

working conditions should be such as to safeguard his health and

protect him against occupational hazards. The work place should

provide reasonable amenities for his essential needs .The worker

should also be equipped with the necessary technical training and a

certain level of general education. Thus labour welfare measures

are very important to get best out of the workers.

However it was found out that labour welfare measures at

CHITTARANJAN LOCOMOTIVE WORKS were

unsatisfactory .Unhygienic conditions in the canteen, poor sanitary

conditions, lack of transport facility were some of the commonproblems noticed.

This has led the researcher to work in this area To identify the causes of

unsatisfactory labour welfare measures.

1.5 Objectives of the Project

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To improve the productivity of the organisation through

improvement in labour welfare schemes.

To know the standards of the employee welfare at CLW.

To comprehend the employee satisfaction level about the labour

welfare schemes.

To determine expectation of employees about the welfare

measures.

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1.6 Scope of the Project

This Research work will help the

Employees

As it will give employees the boost to do the work to the best of their

ability. It will motivates employees to a great extent thus resulting

in organizational growth

Organization

As managers are interested in influencing the morale of employees since

it would result in increased productivity and thus organizational

success.

Society

As the organizational growth results in economic development of the

country thus benefitting the society at the large.

Researcher has also gained a lot of precious experience, which the

researcher could not directly from only studying theories in the

books .This project helps the researcher to develop communication

skills, learn how to interact with people ,being decision maker,

planner etc.

LABOUR WELFARE MEASURES AT CHITTARANJAN

LOCOMOTIVE WORKS

There are various welfare facilities provided for the well being of

employees at Chittaranjan locomotive works The various welfare

facilities provided are as follows:

CANTEEN

Canteen facility is provided for the workers in the factory itself with a

sitting capacity of 60 people, or providing quality and hygienic

food at subsidized rate.

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WORKING HOURS

(i) Day shift (lunch break of 45 minutes)

I Shift : 07.00 am 04.00 pm

II Shift : 07.30 am 04.30 pm

III Shift : 11.00 am 09.00 pm

(ii) Night shift (dinner break of 30 minutes)

8.00 pm 4.30 am.

LEAVE AND HOLIDAYS

(i) Leave:

Leaves on average pay(LAP):30 days in calender year

Sick Leave :15 days in a calender year.

(ii) Holidays:

Festival Holidays : 12

National Holidays : 3

DRINKING WATER

Factory provides continuous filtered and purified water supply at

convenient places in all the sections for the employees. Water

cooler is also available.

REST ROOMS

Rest sheds with adequate lighting, ventilation and fans are available

separately for men and women employees.

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FACILITIES FOR STORING

As per Sec.43 of The Factorys Act, 1948, each section provides separate

cupboards for the employees to store their clothes, and otherbelongings

SANITARY

At CLW sanitary facilities are provided.

FIRST AID APPLIANCES

Three first aid boxes stocked with latest medicines and fire extinguishers

are available .

QUARTERS

Railways make provison for railway quarters at or nearby Railway station

as far as possible for as posible for housing their eployees.Some

quarters at all station are earmarked for being alloted to the staff

who are required to remain close to the site of their working place

and allotments of these quarters are made to such categories of

staff on their posting at such places. There are 9,350 quarters

alloted to employees of CLW. Labour Welfare Organistion

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The welfare Organisation at Chittaratnjan is responsible for improving

the working and living condition of staff and to meet their

recretional, educationaland cultural needs The organisation also

helps the retired employees and the family members of the

deceased.They also visit occationlly the sick employees admitted in

the hospital.

AREA COMMITTES

The entire CLW Township has been divided into eight areas.each of these

areas continued to be managed by commites consisting of

nominated staff represanttives to develop a community spirit

amongst the residents of the township.

SCHOOLS AND COLLEGES

Education facility provided in Chittranjan spread over eight areas.There

are 11 junior basic school and 5 secondary/higher secondary

schools.In addition to the above ,there are schools run by the

District School Board,Burdwan There are 4 hindi medium and 7

bengali medium primaries,4 bengali medium and 1 hindi medium

secondary schools run by the West Bengal Government These

schools functioned satisfctorily.

RECREATION

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Two major and two smaller institutes and an officers club continue to

cater to the social ,cultural and recretional needs of the staff and

their families.Apart from these ,there is a recreational club atttched

to CMM\CLW\Kolkatas office to meet the cultural /recreational

needs of employees working there.For the upliftment of cultural

activites in CLW rupees 100000 has been granted to CLW cultural

association and rupees 60000 to 3 non-railway cultural orgnisation.

SCOUTS AND GUIDES

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CLW District Association was affiliated to Eastern Railway Bharat Scout

and Guides in 1960 .the Chittaranjan District Assotition \Bharat

Scouts and Guides was renamed as CLW District Assotition in

1983.It organised a number of scouting activities and services to

the community. A good numberer of boys and girls have

undergone traning under this orgnisation which is a chracter

building movement.

MEDICAL FACILITES

CLW has 1 hospital and 5 health units.The main hospital is called

Kasturba Gandhi Hospital.It was inuagrated on 12TH Febuary ,by

the then Governer of West Bengal,Dr.K.N.Katju.This hospital is

197 bedded with all modern facilities like 8 bedded ICU with

bedside moniter,Ventilators and ABG analyzers ,Operation theaters

,Harmonic sacpel, Remote controlled OT table ,CTMT

machine,Anhtroscope ,Bronchoscope, AUTO perimeter and central

medical gas pipeline system in OT,ICUand wards.

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A lot of work is being done towards family welfare by CLW.The birth

rate in CLW township is lower than the national average rate and

even better than the Indian Railway average .A total of 31

sterilization amongst the railway population and non railway were

conducted during 2011-12.Two Homeopathy Doctors have being

engaged under SBF in Chittaranjan area as per railway board

guidelines to look after the CLW employees covering all the areas

of Chittaranjan. 415 children were immunized with oral

polio+DPT,263 with Measles and 328 with sBCG vaccines during

the year.Free medical facility is provided to all the employees and

their family members. If the working employee is dead then his

wife, unmarried daughters,dependend sisters and sons upto 21

years will get medical facilities

STAFF BENEFIT FUND

The staff benefit fund committee is functioning through out the year. The

fund is of S.B.F Committee is under the GMs control The S.B.F

committee and unpaid utilization committee consist of Dy.CPO

and Dy.FA and CAO II.There are another 9 elected staff council

members in S.B.F. An amount of rupees utilized for non-technical

scolhar ship education for higher education. An amount of rupees

2.55 lakhs was also spent from the SBF as annual grant to CLW

sports association. There is one Dental supplying centre attached

hospital organized by SBF.Beside there are 2 book banks are

functioning with the grant of SBF one at Basanti institute and

other at Srilata institute. An amount of rupees 5000 is being paid as

Funeral expenses to the widow of deceased Rly staff.

INDUSRIAL RELATION

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There are 5 recognized Unions and 16 unrecognized unions\associations

at CLW.Staff Council is functioning for redressal of grievances

and for maintaining cordial industrial relations. The Staff Council

was constituted on 18.12.96 .The tenure of the committee of Staff

Council is three years.The present Staff Council was constituted on

6.10.2010 with 17 elected members and one nominated member

from the SC\ST Community.

This Project has enabled upgradation of the labour welfare facilities in

the organization.

COMPANY PROFILE

The Researcher has carried out the project at Chittaranjan locomotive

Works (CLW). CLW is located at West Bengal. It is basically a

large scale industry employing 12,837 employees. The detailed

profile of Chittaranjan Locomotive Works is mentioned below.

2.1 Name of the company: Chittaranjan Locomotives Works

Registered office: Pirojshanagar,

Eastern Express Highway,Vikroli(East)

Chittaranjan.,

West Bengal

ORIGIN OF THE INDUSTRY

History of CLW

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Chittaranjan Locomotive Works (CLW) is a dream of the nations

visionaries, coming true. The planners of the nation with their deep

insight and foresight set out to build a Loco building Factory in

West Bengal and CLW is the culmination of that vision.In the late

thirties ,a committee consisting of M\s.Humphries and Shrinivasan

was appointed to investigate the possibilty of of establishing

locomotive manufacturing unit and to consider its economic

viability .The intial project, at Chandmari ,a place near

Kanchapara,in the state of West Bengal ,could not mature due to

partition,which inevitably necessitated a change of site.The issue of

up of loco building unit continued to be under active consideration

of the central legislature and in December ,1947,the Railway Board

decided to locate the factory at Chittaranjan, near Mihijam.On the

9th of January 1948,survey of the proposed area commenced.The

rocky soil was an advantage in erecting foundation for heavy

structural work and the undulating terrain solved the problem of

drainage for the township while the scheme of the DVC which

envisaged hydroelectric and thermal power station in the vicinity

assured adequate power availability for the enterprise.

LANDMARK

Incorporation Production of first steam loco commenced on 26th January ,

1950.The first President of India Dr.Rajendra Prasad dedicated the

first steam locomotive to the nation on 1st November ,1950 and on

the same day the loco building factory was rechristened and named

after the great patriot Deshbandhu Chittranjan Das and became

Chittaranjan Locomotive Works.

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THE LOCATION OF THE FACTORY

CLW is the only major electric locomotive manufacturer in the country.

It is situated at the border of West Bengal and Jharkhand and is atabout 32 Kms from Asonsol and 237 Kms from Kolkata. The

place, where today CLW is situated, was actually a collection of

small villages. The locoworks with its ancillary workshops has a

stores purchase office in Kolkata and inspection cells in New

Delhi,Mumbia,Kolkata and Banglore.The workshop and the

township are spread over an area of 18.34sq.Km.

MAJOR LANDMARKS

1950 1St November First Steam Locomotives was Manufactured

1961 Production of First Electric Locomotives Was Commenced

1967 Production Of DC Traction Motors and Control Equimpent

Commenced in April

1972 First Batch Of TAO-659 Traction Motors Dispatched

1980 First Rajdhani Electric Loco WAP-1 Commissioned

1988 First Batch of Hitachi Motors Dispatched

1994 First 5000 hp WAP-4 Passenger LocomotivesASHOK flagged

off.

1996 First modular WAG-7 Loco KRAMVIR Flagged

1998 Inauguration of one WAG-7 500 hpElectric Logo SAMARPAN

by Shree Jyoti Basu Chief Minister of West Bengal

2000 CLW Completed 50 years of service to the Nation

2002 ISO-14001 Certification Awarded to CLW by IRQS

2010 Inauragution of 2 nd IGBT Based Locomotives WAG-9i

GROWTH AND DEVELOPMENT OF COMPANY

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The production of Electric Locomotives commenced in 1961.In the

process fifteen version of electric locomotives were produced by

CLW and the latest in that series is the frieght locomotive WAG-9

and passenger locomotive WAP-7.Pandit Jawaharlal Nehru ,the

first Prime Minister of India ,commissioned the first 1500 V dc

locomotive named

LOKMANYA on 14th,October 1961.The production of 25 Kv AC DC

loco commenced on 16th November,1963.The first electric loco

turned out from CLW ,christned as BIDHAN,was abroad gauge

25 Kv A.C frieght Locomotive of 2840 hp with maximum speed of

80 km\hr.Subsequently CLW gradually upgraded the horsepower

of electric loco from 2840 hp to 6000hp and maximum speed of 80

km\hr to 160 km\hr.CLW also built 25 Kv AC\1500 V DC, AC\DC

Loco ,WCAM-1 for hauling Mail\Express trains from BRC to

BCT on W.Rly

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CLW became the first production unit in the developing countries

,second in Asia and fifth in World to manufacture ,state of art , 3-

phase GTO thyristor controlled electric locomotive and the first

indigenious 6000 hp frieght electric loco WAG-9. This was

christned as NAVYUG and was turned out on 14th November ,

1998. During the year 2000-01 the first passenger version of three

phase loco WAP-5 NAVODIT, with maximum speed of 160

km\hr and having a potential upto 200 km\hr ,was

manufactured .Development of sources ,indigenisation and cost

reduction of three phase loco have being the highest priority

items.The cost of 3 phase loco hsa been drastically brought down

from a high of Rs. 35 crores for imported locos to about Rs.12.5

crores .It is hoped that will further be reduced , if the number of

such locomotives manufactured by CLW is increased.

Production of DC Traction Motors and control equipments commenced

in April ,1967. Currently both DC and AC trction motors are being

manufactured .Steel Foundry was set up in house facilities for

machining and assembly of wheel sets, fabrication and machining

of bogies .The facilities include modern CNC machine ,plasma

cutting machine ,inert gas welding sets.

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CLW has complied fully with the provision of industrial Safety

Act,1948.CLW in its safety policies ensures 100% safety for all

workers working in Chittaranjan Locomotive Works.CLW is the

proud recipent of the safety innovation Awards 2006.The award

was conferred on CLW on 6th of September,2006 by the Safety

and Quality Forum of the Istitute of Engineers(India). CLW

repeated the illustratious performance in the year 2009 and CLW

was again conferred the safety innovation award on 30.09.09.

CLW celebrated its Diamond Jubilee Year in 2009-10 . CLW has

achived its best production of electric locomotives in 2010-11 by

physically dispatching 246 locomotives which is an all time high

figure. Out of 246, 79 locos are of latest state of the art 3 phase

techonology. This indicates an increase of 12% over the last years

production. 1417 nos. Of Traction Motors have been produced in

2010-11 which is the best ever production figure showing an

increase of 15% over last years figure.

Chittaranjan Locomotives Works has been sacntioned Creation of

additional facilities for enhancement of production capacity up to

200 locomotives per year at the estimated cost of Rs. 92.51 crore

at first step. The major works are-

Extenction of Traction Motor Shops

Additional Machinery and plant,tools,jigs and fixtureProduction control information management system

Augmentation of various ancillary shops

Additional Bay of Loco Fabrication Shops

The work is anticipated to be complete by 2012,to enable CLW with

higher productivity and step forward towards producing more 3-

phase locomotive.The anticipated cost for augmentation capacity to

achive 275 locomotives per year in second phase is Rs.134 crores.

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CONTRIBUTION TOWARDS NATURE

There are several water bodies in CLW exhibiting a lush greenenviornment which attract a large number of migratory birds every

year .A variety of flora and fauna can be seen there all the year

around.Long before other became enviornment concious, CLW

administration started planting trees, thus turning an arid area into a

green one.In 1996 alone 90,000 sapling were planted with the help

of Social Forestry Department of West Bengal. Recently immense

amount of work has been done,with a view to conserve the

environment , as well as using of all the existing natural resources

in an eco-friendly manner. The efforts have been recognised by the

World Environment Foundation and the Golden Peacock award for

Environment Management 2006 has been conferred on 9th June

2006.

Fig 2.1

GM

DEPARTMENTS OF THE COMPANY

STEEL FOUNDARY

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Steel foundry ,CLW was set in the year 1963 in collaboration with M\s

F.H. Lloyd of United Kingdom production of steel casting for Steam

Locomotives produced in CLW\Chittaranjan.

Over the years CLW switched over from manufacturing of Steam

Locomotives to Diesel and then to Electric Locomotives and Traction

Motors items.CLW assimilated 3-phase techonology for manufacturing of

electric locomotives under a TOT agreement. At present CLW is

manufacturing 3-phase locomotives along with conventional

Locomotives.

FACILITIES AVAILABLE AT STEEL FOUNDRY

.Sand Processing system Distribution Network and Reclamation system

providing sand used for making mould and cores.

Core Oven Ovens equipped with temperature recorder for drying of

Cores.

Sand Mixer-for preparation of No Bake resin bonded sand for

cores.

WHEEL SHOP

Wheel shop manufactures wheel sets for loco production as well as

spares to Zonal Railways. Presently wheel sets for WAP4, WAP5,

WAP7,WAG7 and WAG9 locos are manufactured.

HEAVY MACHINE SHOP(No -08)

Heavy machine shop undertaks machining of compotents for loco

production as well as meeting the spres required for zonal railway

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such as suspension tube , 3-phase stators for WAG9 &WAP5

locos, Hitachi Magnet Frame, Equlizer & Compensting

beams.Machining work of steel Casting from Steel Foundry like

casnub bogies bolster& side frames, brake beam ,center pivot for

UIC\casnub bogies, yoke,coupler body ,side bearer,counter weight

are also undertaken to utilize spare capacity wherever available.

LIGHT MACHINE SHOP

Light machine shop manufactures small component like

pins,bushes,traction motor blower holding plates to meet

requirment of loco production as well as spares required for zonal

railway.

TOOL ROOM (No-52)

Tool room supplies tooling ,gauges, jigs,& fixtures for production

requirment by various shops and carries out calibration of variousgauges ,fixtures, instruments to meet the ISO requirments.Recently

it has under taken rehabilation of Graphite Electrodes used in

furnace Steel Foundry which will save considerable amount of

revenue to the railways.

HEAT TREATMENT SHOP (No-4)

Heat treatment shop undertakes heat treatment of bogies

manufactured in loco shops and other items like Magnet Frame

,Equlizer, Compesating Beams etc manufactured in heavy machine

shop.

SMITHY AND FORGE SHOP(No-03)

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Smithy and forge shop deals with various forged items such as

operating rod for all types of loco,CBC hook for all types of loco ,

outer rib for WAG7, bolster bracket for Rajdhani.

MOJOR ACHIVEMENTS OF 2010-11

ELB group of shops turned out the higher no(26L/Sets)of

motorized bogies in the month of December 10 to till date in theyear 2010-11.

Total 247 nos motorised bogies has been produced during 2010-

11 .There has been 12.27% increase in bogie production as

compared to other years.

PRODUCTS

1.ELECTRIC LOCOMOTIVES

WAG-7 ,WAP-4, WAP-7, WAG-9 and WAG-5.

TRACTION MOTORS

HS15250A DC, 6FRA6068 AC and 6FXA7059.

STEEL CASTINGS

TURN OVER

In the year 2010-2011 CLW had a turn over of Rs. 2420.51 Crores.

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RESEARCH DESIGN & METHODOLOGY

3.1 Sources and methods of Data Collection:

Data is the unprocessed information, which the researchercollects through surveys. It is the logical factor which

gives information about the problematic areas of the

concerned subject. Data are of two types, and it has been

used in the following method of data collection:

Primary source:-

Primary data is known as the data collected for the first time

through survey by the researcher. The key point is that the

data collected is unique to you and your research and until it

is published as well as no one else has access to it.

There are many methods of collecting primary data and the

main methods include questionnaires, interviews,

observation, case studies and portfolios.

1) Sources of Primary Data collection:

Personal Interview,

Questionnaire,

Observation technique

Secondary source:-

Secondary data is that data that has been already collected by

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someone else for different purpose to yours. For example

this could mean using data collected by a hotel on its

customers through its guest history system, data supplied by

a marketing organization ,annual company reports and

government statistics.

Secondary data analyses saves time that would otherwise be

spent collecting data and particularly in the case of

quantitative data, provides larger and higher quality

databases than would be feasible for an individual researcher

to collect on their own.In addition to that, analyst of social

and economic change consider secondary data essential

since it is impossible to conduct a new survey that can be

adequately capture past change and/or developments

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Sources of Secondary Data collection:

Books on labour problems and social welfare,

Internet,

Newspapers,

Sample and Sampling Method:

Though the factory employed workers in different departments the

researcher has restricted the study to Production department.

Random sampling method was used for the purpose of collection

of data.

Universe: Universe consists of 12,837 employees.

Sample Size: Sample size is 30 respondents from different levels like

labours (of different grade), Supervisor.30 employees were

considered because management had allocated one department to

the researcher.

3.2 Methods of data Analysis and Statistical Techniques

Statistic provide more insight into data and more insight leads to better

decision

The tools were used for the data interpretation and analyses for this study

are as follows:

Percentage analysis:

In this project percentage analysis is used for the purpose of analyzing the

objective.Graphical analysis:

Graphs and Diagrams have a great memorizing effect that once, they are

seemed, they can be recollected and remembered any time.

Comparison of data is very easier with the help of Graphs and

Diagrams .In this study Pie chart, bar graph ,line graph has been

used.

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3.3 Limitation of the Study

The following are the limitations observed by researcher while executing

the study.

The study was confined to only one department .

The management could not spare enough time because of their

busy schedule.

As the primary data was collected through questionnaire there is a

possibility of opinion of employees being biased, prejudiced or

influenced by extraneous factors.

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CHAPTER FOUR:

DATA ANALYSIS AND INTERPRETATION

INTRODUCTION

Analysis of data is a process by which data is converted into useful

information. The new data collected from the questionnaire was

processed in such a way so as to make it amendable to draw

conclusions .For the purpose of data analysis and interpretation bar

graphs, line graphs, pie charts and percentages .Data analysis deals

with general questions and welfare related questions and

accordingly inference and conclusion has been drawn.

General questions

Statement1: AGE OF THE SAMPLE WORKERS

TABLE 4.1

Sl.No Age Number of Workers Percentage

1 Below 30 6 12

2 31 40 7 14

3 41 50 21 42

4 Above 50 16 32

Total 50 100

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GRAPH 4.1

AGE OF WORKERS

Inference:

Table 4.1 reflects that 50 of % of the sample workers fall in the age group

of 31-40 who are young and have sufficient experience .19 % of

them are below 30 years and 10 % each in 41 50 and above 50

years category.

Conclusion: Majority of the workers are young, energetic with sufficient

experience.

STATEMENT 2: WORK CATEGORY OF THE WORKERS

TABLE 4.2

Sl. No. Category Number of Workers Percentage

1 Skilled 21 42

2 Semiskilled 19 38

3 Unskilled 10 20

Total 50 100

43

BELOW 30

31-40

41-50

ABOVE 50


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WORK CATEGORY OF WORKERS

GRAPH 4.2

Inference:

Bar Diagram that out of 30 sample workers, 23 % of them are skilled

workers and 27 %, 50 % are semi skilled and unskilled workers

respectively.Conclusion: Majority are unskilled workers

STATEMENT 4: EXPERIENCE OF THE SAMPLE WORKERS

TABLE 4.4Sr No. Years of

Service

Number of Workers Percentage

1 05 10 4 8

2 11 20 13 26

3 Above 20 33 66

Total 50 100

44

0

510

15

20

25

30

3540

45

Skilled Semiskilled Unskilled


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AGE OF WORKERS

GRAPH 4.4

Inference:

Table 4.4 and graph 4.4 furnishes that the sample workers length of

service in Chittaranjan Locomotive Works. 66 % of them have

above 20 years of work experience. It is observed from the above

data that well experienced workers add value to the strength of theorganization

Conclusion: 66% of the employees have experience above 20 years.

45

05 10

11 20

Above 20


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STATEMENT 5: PAY RANGE OF THE SAMPLE WORKERS

TABLE 4.5

Sl No Pay Range (Rs) Number of Workers Percentage

1 Below 10000 3 6

2 10001-15000 34 68

3 15001-20000 10 20

5 Above 20001 3 6

Total 50 100

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PAY RANGE OF SAMPLE WORKERS

GRAPH 4.5

Inference:

Table 4.5 shows that 68% percentage of the workers have the pay range

of 10,000-15,000..

Conclusion:

Majority of the workers are paid well between 10,000-15,000..

Data and analysis interpretation has following questionnaire

1) Questions for employees in relation to labour welfare.

47

Below 10000

10001-15000

15001-20000Above 20001


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2) Graphical interpretation and its importance.

Welfare related questions:

STATEMENT 6: AWARENESS ABOUT THE WELFARE POLICY

GRAPH 4.6

yes

no

Slice 3

Slice 4

Inference:

The above figure shows that 80% of employees were aware of the welfare

policy of the company .Remaining 20% were ignorant about the

policy.

Conclusion: 80% of the employees are aware about the welfare policy.

STATEMENT 7: AWARENESS ABOUT THE WELFARE

FACILITIES

GRAPH 4.7

48

0

10

20

30

40

50

60

70

80

90

100

yes

no


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Inference:

About 95% of the employees were aware of the welfare

facilities provided to them.

Conclusion: about 95% of the employees were aware of

the welfare facilities provided to them.

STATEMENT 8: SATISFACTION WITH RESPECT TO

WELFARE FACILITY

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GRAPH 4.8

Inference:

The survey conducted shows that 95% of the employees had

overall satisfaction about the various welfare facilities.

Conclusion: Majority of the employees were overall

satisfied with the welfare facility.

50

0

10

20

30

40

50

60

70

80

90

100

yes

no


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STATEMENT 9: LEVEL OF SATISFACTION OF THE

WELFARE FACILITIES

GRAPH 4.9

Inference:

51

VERY GOOD

AVERAGE

BELOW AVERAGE

Slice 4


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It furnishes level of satisfaction of employees with respect to various

welfare measures .It shows that 90% of the employees were

satisfied with the Welfare facilities.

Conclusion: 90% of the employees were fairly satisfied with the

welfare facilities.

STATEMENT 10: LEVEL OF SATISFACTION OF

EMPLOYEES TOWARDS MEDICAL FACILITY

TABLE 4.10

Level of

Satisfaction

Highly

Satisfie

d

Satis

fied

Not

Satisfie

dTota

l

Clinic 15 35 50

Medicines 13 30 7 50

First Aid 8 40 2 50

Total 36 105 9 150

Graph 4.10

Inference:

52

0

20

40

60

80

100

120

140

160

Highly

Satisfied

Satisfied Not Satisfied Total

Clinic

Medicines

First Aid

Total


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Table furnishes level of satisfaction towards medical facility.

From the above Bar Diagram we can conclude that more than

75% of the employee were satisfied with it and 36 employees

were highly satisfied with the first aid facility provided.

Conclusion: We can conclude that fair number of employees

were satisfied with the medical facility.

STATEMENT 12: LEVEL OF SATISFACTION TOWARDS

CANTEEN FACILITIES

TABLE 4.11

Sl

No

Level of

Satisfaction

Highly

Satisfi

ed

Satisfie

d

Not

Satisfie

dTotal

1 Price 39 11 50

3 Quality 45 5 50

4 Varieties 38 12 50

5 Hygiene 40 10 50

Total 39 81 200

GRAPH 4.12

GRAPH 4.11

Inference:

53

0

5

10

15

20

25

3035

40

45

50

Highly

Satisfied

Satisfied Not Satisfied Total

Price

Quality

Varieties

Hygiene


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It can be observed from Bar Diagram that 0% of the employees

are satisfied with hygiene and variety of food provided in the

canteen.

Conclusion: None of the employees were satisfied with with

the hygiene and variety of food provided.

STATEMENT 14: LEVEL OF SATISFACTION

TOWARDS OTHER FACILITIES

TABLE 4.12

Sl

No

Level of Satisfaction Highly

Satisfi

ed

Satis

fied

Not

Satis

fiedTota

l

1 Death-cum-retirement

fund

30 20 50

2 Medical Reimbursement 15 30 5 50

3 Accident Prevention

Measures

16 26 8 50

Total 76 13 150

54

0

10

20

30

40

50

60

Highly

Satisfied

Satisfied Not

Satisfied

Total

Death-cum-retirement fund

MedicalReimbursement

Accident PreventionMeasures


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GRAPH 4.12

Inference:It can be observed that 94% employees are not satisfied with the Medical

reimbursement facility.

Conclusion: 94% of the employees were not satisfied with the medical

reimbursement facility.

STATEMENT 15: LEVEL OF SATISFACTION TOWARDS

HOUSING FACILITY

TABLE 4.13

Sl

No

Level of

Satisfaction

Highly

Satisfied

Satis

fied

Not

Satisfied

Tota

l

1 Rent Concession 45 5 50

2 Water Supply 39 11 50

3 Electricity 42 8 50

Total 81 64 5 150

550

10

20

30

40

50

Highly

Satisfied

Satisfied Not

Satisfied

Total

Rent Concession

Water Supply

Electricity


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GRAPH: 4.13

Inference:

Table shows that 12 and 13 employees are highly satisfied

with water supply and electricity respectively.

Conclusion: 12, 13 employees were satisfied with water

supply and electricity respectively.

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CHAPTER FIVE:

FINDINGS AND SUGGESTIONS

5.1 Findings

The findings highlighted will help in understanding the level of

satisfaction of employees regarding the welfare measures provided

in the organization.

A whopping 90% of the employees found welfare facilities to be

satisfactory..

Most of the employees were not satisfied with the variety of food

provided in the canteen.

Almost all the employees were not content with the hygiene

conditions in the canteen.

Poor Sanitary conditions were observed.

Majority of the employees were not satisfied with the medical

reimbursement Facility.

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5.2 Suggestions

In the light of the analysis of data discussed and findings of the study the

following suggestions are recommended which if incorporated to

existing labour welfare measures could enhance the level of

satisfaction of employees at Chittaranjan Locomotive Works

(CLW).

The existing welfare activities are to be managed and

promoted so that the purpose of the welfare of the

work force could be achieved.

Hygiene should be maintained in the canteen and

different variety of food should be provided in the

canteen.

Crche facility should be provided.

Attention should be paid to sanitation.

Timely payment of medical reimbursement facility

would be appreciated.

Thus it has been recommended that above suggestions

should be taken into consideration by the

organization as poor welfare facility may lead to

discontentment among the employees thus giving

rise to industrial conflicts .This may further aggravate

the situation eventually leading to loss of production

and close down of organization.

Hence awareness about the labour welfare measures should be created

among the employees. Improved welfare facilties should be

provided for the betterment of the employees.

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5.3 Conclusion

It is apparent that employee satisfaction with respect to labour welfare

has direct impact on the industrial relations. The welfare measures

are more important for every employee, without welfare measure

employee cannot work effectively in the organization. Social

securities measure like workmen compensation, maternity benefit,

old age benefit, medical benefit and family welfare benefit are very

important.

The organization by providing better social securitys to employee

the satisfaction towards job can be improved.

The Cordial industrial relations create healthy work atmosphere

thus improving the efficiency of the employees and ultimately

leading to increased productivity and organizational growth.

On examining the recent production records, it is observed that

high output was achieved consistently .It is mainly due to the

excellent labor relations maintained by the management and the

work force .

As the company is situated in backward rural area, commendable

welfare measures are practised by the management to help the

employees in coping with the stress attributed to the work.

However for further increase in the productivity the suggestions

should be taken into consideration.

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If improved labor welfare measures are applied it will lead to

increased employee satisfaction and thus increased productivity

and organizational success.

Hence it can be concluded that improved welfare measures such as

maintenance of hygienic conditions in the canteen, sanitation,

providing transport facility etc .would create congenial work

environment thus improving the efficiency of the employees.

BIBLIOGRAPHY

BOOKS

B. Mamoria and S-V Gaukar, Personnel Management Himalaya

o Publishers, New Delhi, 2001, Page No: 811.

S.S. Khanka, Human Resource Management, S. Chand &

o Company Ltd, New Delhi, 2007, Page No 231 to 235.

S. Kothari, Resource Methodology, Himalaya Publication New

o Delhi, P. No. 620 640.

Annual Report 2010-2011 of Chittaranjan Locomotive Works

A Guide To Railwaymen on Eatablishment Rules and Labour Laws

2011 By N.B.Bhattacharjee and Govind Lal,P.No.873-1033.

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QUESTIONNAIRE

Name: Age:

Sex: Designation:

1) Are you aware about the welfare policy of the company?

Yes( ) No( )

2) Are you aware about the welfare facilities provided by the company?

Yes( ) No( )

3) Are you satisfied with welfare facility provided to you?

Yes( ) No( )

4) How do you rate the welfare facilities being provided to you?

Very good ( ) Average( ) Below average ( )

5) Are you satisfied with the medical facilities provided to you?

LEVEL OF SATISFACTION OF EMPLOYEES TOWARDS

MEDICAL FACILITY

Sr no. Level of Satisfaction Highly

Sati

sfie

d

Satisfi

e

d

Not

Sati

sfie

d

1 Clinic

2 Medicines

3 First Aid

6) Are you satisfied with the leave facility?

LEVEL OF SATISFACTION TOWARDS LEAVE FACILITY

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7) Are you content with the canteen facilities?

LEVEL OF SATISFACTION TOWARDS CANTEEN FACILITIES

Sr.no Level of

Satisfactio

n

Highly

sat

isfi

ed

Satisfied Not

satis

fied

1 Price

2 Quality

3 Varieties

62

Sl Level of Satisfaction Highly

Satis

fied

Satisfie

d

Not

Satis

fied

1 Personal Leave -

2 Sick Leave -

3 Casual Leave -


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8) Are you content with the allowances provided to you?

LEVEL OF SATISFACTION OF EMPLOYEES TOWARDS THE

ALLOWANCES


Satisf

ied

Satisfied Not

Sati

sfie

d

1 House rent allowance

2 Overtime allowance

3 Night shift allowance

9) Are you satisfied with other facilities?

LEVEL OF SATISFACTION TOWARDS OTHER FACILITIESSl Level of Satisfaction Highly

Sa

tis

fie

d

Satisfi

e

d

Not

Sat

isfi

ed

1 Death-cum-retirement fund

2 Medical Reimbursement

3 Accident Prevention Measures

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11) Are you satisfied with the housing facility?

LEVEL OF SATISFACTION TOWARDS HOUSING FACILITY


Satis

fied

Satisfied Not

Sati

sfie

d

1 Rent Concession

2 Water Supply

3 Electricity

10) Are you satisfied with the transport facility provide to you?

Yes( ) No( )

12) What other facilities do yousuggest?

Documents

Sunita Naidu (2) of TUKLU