The Palms Country Club Member’s Handbook · THE PALMS COUNTRY CLUB MEMBER’S HANDBOOK CONTENTS ... Francis Nathaniel C. Gotianun Manuel Luis C. Gonzales Atty. Efren C. Gutierrez

The Palms Country Club

Member’s Handbook

Welcome to The Palms Country Club

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THE PALMS COUNTRY CLUB MEMBER’S HANDBOOK

CONTENTS

FOREWORD ……………………………..……………………………… 2

PRESIDENT’S WELCOME MESSAGE …………………………...…. 3

VISION/ MISSION …………………………………………………….... 3

MEMBERS’ GUIDE

GENERAL INFORMATION………………………… 5

CLUB SERVICE DIRECTORY.……………........... 6

SOCIAL AND FOOD & BEVERAGE AREAS ….... 6

BANQUET AND FUNCTION ROOMS …………… 7

SPORTS AND RECREATION ……………………. 8

RULES AND REGULATIONS

GENERAL RULES…………………………….……. 11

MEMBERSHIP DUES AND FEES ………….……. 16

FOREWORD

This handbook has been prepared to give you a brief introduction to Club life at The Palms and to highlight some of the Club’s policies. The information within should help you quickly feel at home in the Club, so that you, your family members and guests who visit The Palms with you may enjoy the activities and facilities, that the club has to offer.

As a shareholder, it would be greatly appreciated if you would take the time to read it and circulate it to your spouse and dependents that may use the Club. If you have comments that you wish to make, please feel free to do so at any time, preferably by letter or e-mail to the Club management office. Our systems and services have been designed with care for the comfort and convenience of Members in mind, with much helpful input from our Club committees. However, it is our mission to ensure that we are meeting your needs as best we can so any suggestions for improvements or modifications will always be welcome and carefully considered by the Club management team. It is probable that some of these systems and policies may change as The Club develops. We therefore ask for your understanding in advance and forbearance with any subsequent diversions from the information contained in this booklet. The Palms Country Club, Inc. is administered and bound by its Articles of Incorporation and By-laws. You may request a full copy of these from the club secretary or refer to The Club management office, where a reference copy is available for you. The Rules and Regulations of The Palms Country Club in this booklet include some of the company’s By-laws but provide the principal body of policy and practice under which the Club will be managed day-to-day. They are intended to provide sensible guidelines, which will be consistently applied by the Club’s management and staff. The Board of Directors, in the best interest of The Club, may revise them from time to time. Remember, this is your Club and we want you to use it and enjoy it to the fullest.

General Manager


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A WELCOME MESSAGE FROM THE CLUB PRESIDENT

Rules & Regulations play a part in the establishment of clear, consistent policies for the Club. Of greater importance is the contribution of a well-informed, well trained professional staff, under first class department heads and an exceptional General Manager. Yet the ultimate key to creating an exceptional Club is the attitude and conduct of Members themselves. It is this, which ultimately defines a special Club culture. At The Palms, every Member has a duty toward - and an interest in –sharing together in the building of our Club culture. If we practice and encourage in our fellow Members consideration to others, courtesy and friendliness, support and recognition for staff, acceptance of self-discipline, and good parental supervision of our young ones, The Palms will truly become a special place for all of us and a legacy for our children.

Joseph M. Yap President

The Palms Country Club

VISION / MISSION OF THE CLUB

VISION

To be the most reputable, exciting

and trend setting Country Club in Southeast Asia.

MISSION

The purpose of The Palms Country Club is

to provide products and services of superior quality and value to our members and guests.

To share our success with our well-trained

and highly motivated employees and professional business partners.

To provide our stockholders with a sustained return

on investment.


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Member’s Guide


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GENERAL INFORMATION

The Board of Directors

The Directors of The Palms Country Club, Inc. are as follows:

Regular Directors:

Independent Directors:

Joseph M. Yap Vicente R. Aylllón

Francis Nathaniel C. Gotianun Manuel Luis C. Gonzales

Atty. Efren C. Gutierrez Manolito F. Gonzales

Catherine A. Ilagan

The Club Member Committees

The Club is a voluntary group of individuals who share similar goals, values, interests or aspirations. The members are the foundation of The Club and for The Club to be successful, it is important that the members have a feeling of belongingness to The Club. Setting up member “advisory” committees are an effective means to build these connections although it is important to remember that these committees are only advisory in nature and the ultimate responsibility for the operations of The Club falls with The Club’s Management Team. Committees help improve the lines of communication between the members and The Club’s Management Team and gain a better understanding of the member’s expectations, making it easier to exceed those expectations. Committees also become involved with the conceptualization of events & activities that they would like to see in The Club and thus have an interest in the success of these events. Members of these Committees will be invited by The Club’s Management Team. It is management’s responsibility to select members for this committee who are representative of The Club and add constructive input to the committees. Members will serve in their committee for a term of one year. Committees will meet either monthly or bi-monthly depending on the need.

Membership Committee The Membership Committee is an advisory committee that is solely responsible for the matriculation of new members. It is a major influence in shaping a successful and satisfied membership and aids in building a strong membership roster as well as the retention of existing members. Members of this Committee should be dynamic personalities with a genuine interest in seeing the Club grow.

Social and Dining Committee The Social and Dining Committee is dedicated in actively assisting The Club’s Management Team in conceptualizing, planning, and promoting Club events, functions and promotions within the general social and dining areas of the Club.

Sports Committee The Sports Committee is dedicated in actively assisting The Club’s Management Team in conceptualizing, planning, and promoting sports activities and programs within the Club.

The Club Management & Staff

The Club’s Management Team reports to the CEO and The Board of Directors of The Palms Country Club. They are led by a General Manager and structured under several departments, with experienced senior executives and profit-center accountability, operating procedures and performance bench-marks set by The Club’s Board of Directors. The Club, being large and operating seven days a week including all holidays, has a full complement of some 300 staff. Office of the General Manager Hans Rudolf Neukom The Departments are: Accounting Catering Sales Club Shop & Main Reception Engineering Food & Beverage Housekeeping Human Resources Member Relations Security Sports & Recreation (including Spa & Gym)


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CLUB SERVICES DIRECTORY

TRUNKLINE: 771-7171 For inquiries on specific matters, please contact the following key departments:

DEPARTMENT LOCAL EMAIL

Executive Office 101-102 [email protected]

Member Relations 120, 124 & 127 [email protected]

Billing 105 & 108 [email protected]

Food & Beverage 118 [email protected]

Direct Line 771-4860

Palms Deli 209

Strikes 311

Bleachers 401

Pool Bar 402

Café Asiana 404

Nishijin 405

The Continental 406

Member’s Bar 407

Catering Sales 113-117 [email protected]


Sports & Recreation 308 [email protected]

Clinic 301

Gym 302

Camp Coco 305

Day Care 306

Spa Reception 307

Club Shop & Main Reception

100, 201 & 202 [email protected]


Address: 1410 Laguna Heights Drive, Filinvest City, Alabang, Muntinlupa City 1781

Website: www.thepalmsclub.com

SOCIAL AND FOOD & BEVERAGE AREAS

Dining Facilities

Reservations for any of the Club Restaurants When making a reservation at any of The Club’s Restaurants, please call The Club’s main line at 771-7171 and our receptionist will connect you to your desired outlet. When in The Club, you are welcome to make reservations for dining or banquet functions directly with our Club Reception counter which is located to the right of the main entrance of The Club.

Café Asiana This garden level café offers breakfast and all-day casual dining of a wide range of Local, Asian and Western a la carte specialties while also featuring a variety of special Food Stations everyday and a sumptuous International Buffet during weekends. Airy interiors and a terrace overlooking the pool give this facility a refreshing ambience with a seating capacity of 128 indoors and 50 outdoors. Operating hours are from 7:00 a.m. to 10:00 p.m. daily.

The Continental

Savor continental and western cuisine in an elegant setting with a very contemporary feel. A perfect venue for business luncheons and romantic dinners, this fine dining restaurant also offers private dining rooms for intimate gatherings and an outdoor terrace overlooking the gardens and the pool. The Continental Restaurant can seat 112 people.

Two private dining rooms comfortably seat 8 to 10 persons. Each dining room offers lovely views of the Club which would impress both personal and business contacts. A minimum consumption charge applies to each room. Operating hours are from 11:30 a.m. to 2:30 p.m. and 6:00 p.m. to 10:00 p.m. Tuesdays to Sundays. Closed on Mondays.

Nishijin Nishijin blends the traditional with the contemporary in a restaurant that is uniquely Japanese. You may enjoy a full range of authentic Japanese cuisine either seated at a table, at our sushi counter, at our teppanyaki tables, or inside our two tatami rooms for a more intimate dining experience. Buffets are available on selected days. Nishijin can seat 78 people. Two tatami rooms for 8 persons offer a cozy atmosphere for Japanese dining. A minimum consumption charge applies to each room.

Operating hours are from 11:30 a.m. to 2:30 p.m. and 6:00 p.m. to 10:00 p.m. daily.

mailto:[email protected]




http://www.thepalmsclub.com/


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Member’s Lounge This cozy Members’ bar is perfect for cocktails, pre-dinner drinks or a quiet chat in the afternoon. Operating hours are from 9:00 a.m. to 10 p.m. daily.

Library Lounge Members may relax with friends, read the latest news, surf the Internet or just enjoy some light reading. Food and beverage are not allowed in this area. Operating hours are from 7:00 am to 10 p.m. daily.

Bars Bleachers Overlooking the basketball court and swimming pool, Bleachers serves refreshments like delicious fruit juices, smoothies and a selection of snacks. Operating hours are from 7:00 a.m. to 8:00 p.m. daily.

Strikes

Strikes is the perfect place for fun and entertainment. Sporting buffs may enjoy the 8-lane bowling alley, play a game of billiards, throw some darts, foosball or settle in with a drink to watch sporting events on television. Then for those who want to sing the night away, Strikes also has two family KTV rooms nestled away for your enjoyment. Operating hours are from 2:00 p.m. to 11:00 p.m. Tuesday to Friday; 12 noon to 11 p.m. Saturday to Sunday. Closed on Mondays except for public holidays.

Pool Bar The Pool Bar offers relaxing alfresco patio dining where members and their guests may enjoy a refreshing drink or casual dinner with friends. It is conveniently located near the pool and veranda for those lounging at the pool or for those who want to have dinner, enjoying the cool evening breeze. Operating hours are from 8:00 a.m. to 11:00 p.m. daily.

Barbeque Pavilion Perfect for outdoor parties, the barbecue pavilion offers areas overlooking the garden swimming pool. Four gazebos offer the perfect venue for day or evening pool parties. Available seven days a week, year-round from 6:00 a.m. to 11:00 p.m. Prior reservation is required.

Camp Coco Children’s Center A children’s club that offers the following kid-friendly activities and facilities:

• Interactive computer center for video games and Internet access • Crafts and game room • Day-care center for toddlers to rest and play • Indoor and outdoor play areas

Open from 9:00 a.m. to 8:00 p.m. from Sunday to Thursday; 9:00 a.m. to 10:00 p.m. on Friday & Saturday

The Palms Day-Care and Tutorial Center The Day-Care and Tutorial Center operates at Camp Coco from Monday to Friday during the normal school year. Day-care and tutorial services are offered for children aged two to five years old.

BANQUET AND FUNCTION ROOMS Banquet Meeting Rooms and Facilities One of the many benefits of membership is the opportunity to hold private functions with fabulous banquet facilities. The Club’s staff are dedicated to providing sumptuous food and exemplary service at reasonable prices which translates into fabulous value. The Club’s Catering Team will provide the personal touches to ensure that your event becomes a memorable one.

Arranging a Function at The Palms The Club’s Catering Sales Managers are experts at planning and organizing any type of member’s events; from a board meeting, a quaint lunch, or a cocktail party for 400. The numerous venues within The Club also allow us to professionally handle children’s parties or even barbecue parties in The Club’s gardens.


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The office of the Catering Sales Department is open for inquiries for private functions daily between 9:00 a.m. to 6:00 p.m. Urgent requests for information outside these hours will be accommodated by the reception staff. Members may endorse or sponsor functions at The Club and if not present during the function, must arrange for a responsible person in charge during the entire length of the function.

Function Charges Members hosting the function are responsible for all the resulting charges. For confirmed bookings, The Club requires the payment of a reservation fee and the balance paid to The Club within ten (10) days prior to the function. All payments must be made by cash, check or charged to a credit card.

The Grand Ballroom The Club’s Grand Ballroom is ideal for weddings, debuts, product launches, social business gatherings, as well as Club events. It comfortably seats 300 people for dinner or 400 people for standing cocktails. The Grand Ballroom is available for bookings seven days a week, year-round.

The Boardroom For top-level meetings, the fully equipped Boardroom located on the 3rd level can accommodate up to 12 persons. The Boardroom is available for bookings seven days a week, year round from 6:00 a.m. to 11:00 p.m.

Smaller Function Rooms The Amargo, Daintree and Pacaya function rooms, each named after palms species, provide the ideal venue for meetings, events and members’ activities, accommodating between 8 and 30 persons in different setups. These function rooms are available for bookings seven days a week, year-round from 6:00 a.m. to 11:00 p.m.

Other Venues Barbeque Pavilion The Club’s beautifully landscaped gardens feature a walking path, an area for outside functions and 4 barbecue stations which can be used for private functions as well as events organized by The Club.

The Multi-Purpose Hall and Tennis Courts The Multi-Purpose Hall and Tennis Courts are also available for large-scale bookings.

SPORTS & RECREATION

Whether you wish to work out, swim, enjoy a wide array of racquet sports, rock climb or play bowling, The Club has something to offer you. The Club also organizes a full array of fitness classes from aerobics, Pilates, martial arts, and everything in between. And if you require, professionals and trainers are available to raise your performance to the next level.

Sports Facilities

Tennis 2 covered tennis courts and 2 open tennis courts with rubberized asphalt playing surface. Tennis program offered in all courts. Club nights every Thursday, 7:00 p.m. to 10:00 p.m. Operating hours from 6:00 a.m. to 10:00 p.m. daily.

Squash 2 air-conditioned, International-standard squash courts with wood floors. Glass back wall for spectators. Club nights every Wednesday, 6:00 p.m. to 9:00 p.m. Operating hours from 6:00 a.m. to 10:00 p.m. daily.

Badminton

2 floodlit indoor badminton courts with rubberized floors 3 additional badminton courts may be set up at the multi-purpose sports hall

Club nights every Tuesday, 7:00 p.m. to 10:00 p.m. Operating hours from 6:00 a.m. to 10:00 p.m. daily.

Multi-purpose Sports Hall

May be used for basketball, indoor football and other games and activities Basketball club nights every Saturday, 2:00 p.m. to 5:00 p.m. Futsal club nights every Thursday, 7:00 p.m. to 9:00 p.m. Operating hours from 6:00 to 10:00 p.m.


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Bowling Alley 8 Championship bowling lanes 4 Championship billiard tables Club nights for bowling every Wednesday, 7:00 p.m. to 10:00 p.m. Operating hours from 2:00 p.m. to 11:00 p.m., Tuesday to Thursday; 12 noon to 11:00 p.m. Friday to Sunday Closed every Monday except for public holidays *During Club nights, all court / lane fees are waived. Applicable for members only. No reservations allowed.

The Gym Spacious gym with personalized TV sets, extensive cardio and strength training equipment for a total body work out. Personal trainers available for member-specific work-outs. With pool and garden view. Operating hours from 6:00 a.m. to 10:00 p.m. daily.

The Studio Air-conditioned facility designed for aerobics, power boxing and yoga classes to be conducted by experienced instructors. Many other classes may also be arranged for adults and children. Available for private bookings thru the Spa Reception. Overlooking the gym. Operating hours from 6:00 a.m. to 10:00 p.m. daily.

Swimming Resort pool with various swimming facilities. 6-lane, 25-yard lap pool for competition and exercise Children’s pool, Rock slide and Spray Jets Operating hours from 7:00 a.m. to 9:00 p.m. daily.

Rock Climbing Outdoor rock climbing wall for both children and adults. Please check with Spa Reception for availability.

HEALTH & BEAUTY Bliss Garden Spa Bliss Garden Spa offers total wellness and rejuvenation for both men and women with a full range of treatments such as aromatherapy, massage, reflexology and facial treatments. Private treatment rooms, plunge pool and a spa lounge overlooking a private garden provide a truly relaxing environment. Sauna & steam rooms are provided for both men and women. Treatments are available from 9:00 a.m. to 9:00 p.m. daily.

The Salon For members’ convenience, The Club offers a professional salon for haircut, manicures and a wide array of other beauty services. Operating hours from 9:00 a.m. to 9:00 p.m. daily.

OTHER SERVICES AND FACILITIES Clinic A nurse-led clinic located beside the Spa Reception. Provides primary nursing interventions for members, guests and employees of the Club. Open daily from 6:00 a.m to 10:30 p.m daily.

Club Shop & Reception Area

Situated near the lobby, this area serves as the central hub for inquiries and booking facilities. The Club Shop is a one-stop shop for sports goods, Club merchandise, souvenirs and basic necessities. Reception operating hours from 5:30 a.m. to 11:00 p.m. daily. Club Shop operating hours from 7:00 a.m. to 9:00 p.m. daily.


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Rules and Regulations


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GENERAL RULES

The Palms Country Club is a private proprietary membership club. Membership is exclusive to invited members and those referred by members. Members of The Club are either shareholders or the approved nominees of shareholders. Membership benefits and privileges are extended to the spouse and dependent children of members who are under 26 years old and not married. The facilities of The Club may only be used by members and their accompanied guests. Guests may only be permitted if they are accompanied by a member or if they are attending a function held by a member. Members are responsible for their guest’s good behavior and expenses incurred in The Club.

Access & Security

1. Security is high on the list of priorities of The Club. The Club has a wall around its perimeter and CCTV cameras on access points.

2. Members and their dependents should carry their cards at all times. Employees and security guards are authorized to request identification or membership cards from members/dependents/ guests/visitors.

3. Lost cards must be reported to the Member Relations office immediately to cancel/invalidate the lost card and a replacement card can be prepared.

4. Bodyguards and drivers are not allowed inside the Clubhouse, even as guests.

5. Only Members and their accompanied guests are allowed to enter and use The Club’s facilities.

6. Carrying of firearms within The Club premises is strictly prohibited. Members are held responsible for any untoward incidents caused by their respective drivers, bodyguards, dependents or guests.

Alcohol Policy

1. Dependents or guests under the legal drinking age will not be served alcoholic beverages. The Club reserves the right to request an identification card to verify the age of any member or guest.

2. The Club reserves the right to refuse to serve alcohol to any

member or guest who is or appears to be intoxicated or who is causing nuisance to other members.

3. No alcoholic beverages are permitted to be brought onto The Club’s premises unless the necessary bottle/corkage fees are charged.

Bulletin Board & Notices

1. The Club’s official bulletin board is located at The Club’s Lobby for members to be updated about The Club’s activities.

2. All announcements that may be of interest to Club members must be submitted for posting approval to the Member Relations Office. The Member Relations Manager shall be responsible for posting approved notices on The Club’s bulletin board.

3. Posting of notices shall be limited to 7 days.

4. Unauthorized or unapproved posts shall be removed from bulletin boards.

Business Services

1. Members who wish to receive or send facsimiles and have copies made for meetings may receive the assistance they require from the Main Reception.

2. A nominal charge may be imposed for photocopying services and long distance fax messages.

3. WIFI is readily accessible in The Club.

Club Employees Members should note the guidelines and regulations concerning staff of The Club:

1. Club personnel, doormen, security guards, etc. are not allowed to park Members’/dependents’/guests’ vehicles or to fetch vehicles from the parking area.

2. Employees are not permitted to perform personal services beyond their specified duties and responsibilities for any member, dependent, guest or visitor.


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3. Employees are not permitted to give information, documents,

materials, and supplies to members without the approval of the General Manager.

4. Valuables and personal effects brought to The Club are at the sole risk of the members and The Club accepts no responsibility or liability for the same.

5. Members are discouraged from “poaching” club staff.

6. The Club personnel are not allowed to leave The Club on an errand in the personal service of a member, at any time, other than in a medical emergency.

7. Except those specifically authorized by the General Manager, no club employee is permitted to use any of The Club’s facilities, restaurants, and bars.

8. Tipping

a. Tipping is not allowed in The Club. b. The employees may receive neither tips nor Christmas gifts. c. The Club shall operate various organized and orderly forms of

accepting contributions for the Club staff from members and visitors and of rewarding good performance of its staff.

9. A service charge is added to all purchases in the club’s facilities,

such as restaurants, spa and salon treatments. The distribution of the service charge shall be proposed by the General Manager and approved by the Board of Directors. Solicitation of funds by staff from members is strictly prohibited and should be reported by members to the Club Manager.

10. Employees are not allowed to sell items to or for members or any

other third parties.

Club Reception Area Member’s guests should wait for members in the Lobby.

Conducting Business It is contrary to the spirit of an exclusive private Club for members to:

1. Directly solicit business from other members in the Club;

2. Make presentations or conduct meetings other than in the private rooms.

Dependents/Children

1. Parents are responsible at all times for the good conduct of their dependents or children while in The Club’s premises.

2. Dependents at least eight (8) years of age may avail of the services

of The Club upon presentation of a Dependent Card.

3. Children under the age of twelve (12) years old must be supervised by their parents, nursemaids, baby sitters, etc. at all times in The Club.

4. Dependents above the age of six (6) are not allowed in the locker room of the opposite gender, i.e. a seven (7)-year-old boy may not enter the ladies locker room and a seven (7)-year-old girl may not enter the male locker room.

Disabled The Club has been designed with ramps and elevators to assist the disabled in enjoying access to every part of The Club and gardens. Members requiring special assistance with their guests or family are recommended to advise the Member Relations Office of their needs in advance.

Dress Code Members and visitors shall observe at all times a respectable standard of dress and shall not wear anything that may be offensive to others.

1. Footwear is to be worn at all times in all the public areas except the swimming pool area, locker rooms and children’s indoor play area. Socks are to be worn at the children’s indoor play area.

2. Swimwear should only be worn in the locker rooms, pool deck and

swimming pool areas, including the Pool Bar.

3. Soiled or sweaty sports clothing can cause offense to other members. Members are asked to exercise consideration by changing into fresh clothes before using the elevators and other indoor areas of The Club.

4. Gentlemen are required not to wear sleeveless shirts or sandos outside sports areas.


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5. National costume or any other dress worn for reasons of nationality,

religion or culture is accepted, notwithstanding the dress code.

Food & Drinks Food and drinks are not allowed to be brought from outside and consumed on the Club’s premises, except as authorized by Club Manager.

Guests/Visitors The Club policy is to welcome our members’ guests. The General Manager will have reasonable discretion on this aspect, to ensure guest privileges are not abused and, if needed, to limit guest access for the benefit of members. A Weekend Guest Policy and a Special / Public Holidays Guest Policy may be drafted, when the need arises.

1. Members, including spouses or card-carrying dependents, may bring guests to the sports facilities. The maximum number of guests allowed is four (4) during off-peak times (weekdays, 6 am – 6 pm) and three (3) during peak times (weekdays after 6 pm and weekends).

2. Children below 2 years old are not charged swim fee but will have

to share a locker with their accompanying member or dependent. Children aged 2 to 15 are charged children’s swim fee, while guests sixteen (16) and above are charged adult swim fee.

3. The Club does not impose any guest access charges for any of the social, dining or bar areas or function rooms. Guest fees for sports and recreation activities and locker areas are charged and may be adjusted from time to time. It is assumed that the members will settle their entire guest’ charges (F & B, Spa, etc.).

4. Guest cards are strictly prohibited. Letters of Authorization are only

allowed for pre-arranged functions and for no other purposes. 5. Guests must be accompanied by a member at all times while in The

Club’s premises.

6. There are corresponding guest fees to be paid for depending on which facility will be used.

a. Swim Fee – includes pool, locker, sauna, steam & Jacuzzi

b. Gym Guest Fee – specific use of the gym, locker, sauna, steam

& Jacuzzi

7. Guest Fees for Racquet Sports

a. These entitle a guest (accompanied by a member) to play on one of the racquet sports courts, but not to access any of the other sports facilities or locker rooms.

The Gym

1. Free use of the gym is restricted to members aged 16 years old and above.

2. For kids aged below 16 years old, a request letter has to be written

to the General Manager whether it be for medical or athletic training reasons. Upon approval, a personal trainer is required.

3. Guests who are accompanied by a member are only allowed from:

Monday-Saturday: Sunday: 11:00 am - 4:00 pm 6:00 am – 10:00 pm 8:00 pm - 10:00 pm

Lockers 1. Members are allocated a day locker without charge by the Spa

Reception. Locker rentals on a 3-month basis are now available and keys may be obtained from the Spa Reception.

2. Guests, accompanied by a member, may be issued a locker for the day upon payment of swim fee, gym guest fee or locker room fee.

3. Children above the age of six (6) years will not be allowed in the locker room of the opposite gender. A seven (7)-year-old boy may not enter the ladies locker room and a seven (7)-year-old girl may not enter the male locker room.

4. For kids with special needs, please approach the Spa Reception Counter for assistance.

5. Children two (2) years and below are not charged guest fees but will have to share a locker with their accompanying member or dependent.

6. Children under sixteen (16) and nursemaids are not allowed in the sauna, steam and Jacuzzi areas.

7. Cell phones and cameras are not allowed in the sauna, steam and Jacuzzi areas. Use of cellphones and camera is also prohibited inside locker rooms and comfort rooms of The Club.


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8. Nursemaids may not use the swimming pool or lockers.

Lost Cards

1. Lost cards may only be replaced upon submission of the following documents to Member Relations Office and may be claimed upon approval of request: a. Affidavit of loss b. Signing of the charge slip for the member’s account.

2. A Membership card replacement fee for members, nominees or dependents shall apply and be charged to the account of the member.

Lost Property

1. Personal articles left by members in The Club shall be collected and kept in a secure place (Housekeeping or Safety deposit box). To inquire or claim of any lost items please contact the Main Reception for assistance.

2. If any such property is not claimed within three (3) months, The Club shall in its sole discretion dispose or sell such article. All proceeds shall be deemed as property of the club.

3. The Club accepts no liability for any loss of property by members and guests.

Member’s General Decorum

1. Members shall assume full responsibility for any damage to Club property or injury to Club personnel caused by himself, his dependents and guests. Members shall likewise be responsible for his dependents’ and guests’ indebtedness to The Club.

2. Members shall observe and are required to see that conduct of their dependents, guests and any visiting drivers or nursemaids support the high standards of The Club.

3. Members must inform the Club’s Member Relations Office in writing of any changes in address, telephone numbers, status, etc.

4. Suspended members and dependents may not access The Club and its facilities until the suspension is lifted after settling the full amount in accordance with The Club by-laws.

Nursemaids

1. Nursemaids may be brought to The Club by a member for the purpose of attending to young children and elderly persons.

2. Nursemaids are expected to be in their proper uniforms when visiting The Club.

3. Nursemaids are not permitted to use the recreational facilities of The Club and their behavior shall be the responsibility of the members.

4. Parents and nursemaids are requested to change children’s clothing only in the locker rooms.

Parking

1. Self-driven cars are extended the opportunity to park closest to the Clubhouse.

2. Members with drivers are asked to instruct their drivers to park at

the rear of the car park. Drivers may stay at the waiting area.

3. Waiting is not allowed along the driveways, in front of the Clubhouse, or in other areas of The Club other than the designated parking areas.

4. The Club shall not assume any responsibility for any losses and damages to vehicles while parked within The Club premises.

5. Members are required to have The Palms Country Club car stickers. Vehicles without The Club’s car sticker will not be allowed to park at the areas designated for members only. Each family will be issued two free car stickers. A nominal fee of P150.00 will be charged for each additional requested sticker.

6. Members’ and Guests’ cars are required to stop at the guard house upon arrival, get a car pass from the guard, and return the same when leaving. All drivers must submit their vehicles to searches.

Payment of Accounts

1. The Club intends to avoid cash and daily payments. The payment method for members is to sign a guest check for food and beverage items and other fees and expenses within The Club and to pay monthly. A copy of the guest check will be immediately given to the member.


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2. All members must sign a “credit card auto-debit authorization form”

and settle their monthly statements by this method. Members will receive their monthly statements within the first 7 days of the next month and are required to pay their monthly accounts by the 15th of the following month and earlier if possible.

3. Members are required to sign all guest checks before leaving The Club to avoid disputes in their monthly statement of account.

4. Members whose accounts reach a “house limit” of P25,000 before the end of any calendar month will automatically be sent a statement and their credit card charged within a few days of receipt of the statement. This house limit is subject to review from time to time.

5. The Club will automatically add a late charge for all accounts older than 30 days and will suspend members’ access to The Club if their accounts are outstanding over 60 days.

6. Delinquent Members will be required to settle their accounts in full (up to present stage) before being “reinstated”.

7. Members suspended for delinquency will be posted on the notice board of the Club and their names circularized at the discretion of the Club Manager.

8. Prompt payment is important to The Club. Timely payments are necessary for managing cash requirements of The Club and collection of late payments add to the costs of club operations for other Members. Thus, The Club will take a firm approach on this matter.

Pets Pets are not allowed in The Club.

Public Areas

1. Sleeping in public areas is strictly prohibited. Proper decorum should be observed at all times.

2. Use of mobile phones will be prohibited in the Bliss Garden Spa

treatment rooms, locker rooms and quiet areas. Members using mobile phones are required at all times to keep their voices and phones at a discreet volume.

3. Horseplay, rough play, and unnecessary noise are not permitted within The Club premises.

Reservations for Sports Facilities

1. Members can make reservations in person or by phone. Members may call the Main Reception for reservations.

2. All Members are required to register upon their arrival and sign a guest check at the main reception desk for the coach, court or guest fee before proceeding to the court.

3. Policies on cancellation

a. Cancellation may be made at any time with its corresponding charges. Cancellation without charge is possible only if The Club is advised 5 hours before the booking.

4. Reservation Rules for Racquet Sports

a. Bookings for badminton, tennis and squash courts are accepted

up to three days in advance. For example, a member may book for the 4th of the month by calling on the first.

b. Any member, spouse or dependent may book only one hour-long session for each racquet sport court per day. A member may book for or on behalf of another member, up to a maximum of one hour only.

c. The Club’s accredited professionals are available for booking in any sport or discipline. For members who wish to hire, please call the Club’s Main Reception Desk.

d. The Club discourages bringing in of unaccredited outside coaches to protect The Club’s in-house coaches and trainers. A visiting coach/trainer fee and policy apply.

e. All bookings will be considered “abandoned” if the member is late by ten minutes and the court will be offered to any member waiting.

f. All members are requested to use the utmost consideration in making and canceling bookings. Those who reserve and then fail to arrive are often preventing other members from enjoyment of The Club.

g. There will be a “No Show” penalty charge of the court fees and any sports staff hired. This is to encourage good habits especially among dependents.

h. Inquiries for bookings for a group or organization must be made through a member who will be present at the event. All inquiries should be referred to the Sports & Recreation Department.

5. Reservation Rules for Bowling

a. Up to two lanes of the bowling alley may be booked by a

member, up to a maximum of two hours at a time.


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b. No more than four of the eight lanes may be booked, always

leaving at least four lanes available for “walk-in” members. c. “No-show” charges apply if member does not arrive for said

reservations.

Reservation of the Multi-Purpose Hall

1. The Multi-Purpose Hall (MPH) should be reserved seven days prior to the activity.

2. Reservations made seven (7) days in advance may be cancelled three (3) days before the scheduled reservation.

3. Cancellations made after the said given time will be charged Php600.

Rock Climbing The Rock Climbing facility shall be operated under supervision only. Please coordinate with the Spa Reception Counter.

Safety The Club has been designed for maximum safety. In addition to ample stairs and fire exits, The Club has centrally wired smoke detectors, sprinklers in all social and dining areas and fire-fighting apparatus. There are speakers for over-ride announcement purposes. The staff are trained in the orderly supervision of an evacuation.

Sauna, Steam and Jacuzzi Areas

1. Children under 16 and nursemaids are not allowed in these areas at any time.

2. Members and guests must shower before entering the Jacuzzi. No food or drinks are permitted in these areas.

3. The use of mobile phones and cameras are not allowed in these areas.

Smoking Policy

1. The Club is primarily a family venue and members are reminded to be mindful of concerns about passive smoking, and the example set to children.

2. Smoking is strictly prohibited in all of The Clubs’ internal areas.

3. Smoking is allowed only in designated areas of terraces and outside areas.

MEMBERSHIP DUES AND FEES*

Monthly Dues Php3,696

Assignment Fee Php28,000 (Annual)

Re-nomination Fee Php16,800 (For Corporate Members only)

Visitor's Pass Php7,280 (Valid for 1 month only)

Transfer Fee Php188,160

All fees listed are inclusive of VAT.

All dues and fees are payable to The Palms Country Club, located at 1410 Laguna Heights Drive, Filinvest City, Alabang, Muntinlupa City.

All the rates listed above are subject to change from time to time as prescribed by the Board

As of 29 Feb 2016

Documents

The Palms Country Club Member’s Handbook · THE PALMS COUNTRY CLUB MEMBER’S HANDBOOK CONTENTS ... Francis Nathaniel C. Gotianun Manuel Luis C. Gonzales Atty. Efren C. Gutierrez