ENAROFALL EXCHANGE – SEPTEMBER 2013

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Link to the spring exchange (practitioners)

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Return ( voluntary and forced)

Payment of allowance

Capacity building ( short notice)

2

Context: Return

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Conflict reducing measures

• High level of preparation to the option of being sent back

• High level of consequent and systematic communication

• Effective communication between different players / common database

• Specially trained staff to speak about

voluntary return

• Harmonized procedures at all centers

• IOM’s voluntary assisted return program • Information / return counselor at each

centre

Conflict escalating measures • Lack of comprehensive cooperation

between different players

• Conflicts are solved on ad hoc basis

• No information flow between involved players

• Lack of knowledge about the procedure

• Asylum seekers trying to frustrate forced return and get rejected on board of the aircraft

3

Context: Payment of Allowance

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Conflict reducing measures

• Bank card

• Financial rewards for performing different duties

• Contract for the stay at the centre in conjunction with payment of allowance

• Flexible hours for payment of allowance for different groups

Conflict escalating measures

• Cash payment procedure

• Disciplinary reduction / withdrawal of allowance

• Low allowance, also between Eastern and Western Europe

• Allowance not in line with inflation

• Asylum seekers stay away from pocket money payment / claim their right later

• Prolonged stay at the asylum centre - no pocket money

• No pocket money for minors in the family

• Financial and other support from family members and friends residing in the country

• Higher level of allowance for families than for single persons

4

Context: Capacity building

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Conflict reducing measures

• Never exceeding the capacity with more than 105 %

• Short stay in the reception centre

• Easy negotiations with tenders

• Positive disposition of “old” residents when welcoming new ones

Conflict escalating measures

• Overcrowded facilities

• Anticipation of being moving to another location

• Intolerance between nationalities sharing rooms / common facilities during temporary accommodation arrangements

  

5

General observations - conflict reducing measures (handout)

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1. Training courses on conflict management on all levels2. Conflict management policies, procedures3. Intercultural mentors among staff helping to find a job, sign up for a language classes4. No walkie-talkies (signal value: we do not expect troubles)5. Non-violent approach 6. Sanctions and rewards 7. Involvement in social and cultural life of the local community 8. Systematic meetings between diff. staff groups dealing with asylum seekers with special behavior, mental illness etc. , updating one

another on current status / development9. Asylum seekers cook for themselves 10. Staff and asylum seekers eat together in the canteen 11. Large number of NGOs present at the centers12. Social workers and psychologists working in two shifts 13. Presence of security officers to perform risk analyses 14. The penalty of drug abuse and relating conflicts is expelling form the center15. Active involvement in conflict-solving by means of counseling mediation, sometimes finding a solution 16. Non-involvement – let asylum seekers sort it our themselves 17. High living standard in the centers 18. Distribution of toiletries 19. Annual coaching session for the staff on how to deal with conflicts 20. Staff and NGOs present 24/721. Minors and mentally ill live in special centers, 24 h supervised 22. Decentralized accommodation system / private accommodation23. Debriefing after conflicts ( both for the staff and staff & asylum seekers) 24. Conflict dealt with hands on ( active involvement of conflict "participants”25. PR in the local community in order to break the barriers / ignorance about each other 26. NGOs coming to the centers and organizing workshops about conflict management with asylum seekers 27. Separate TV rooms for different groups og users 28. Free Wi-Fi since many AS have laptops, iPhones etc.

General observations – conflict escalating measures (handout)

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1. Lack of training courses on conflict management and violent behavior 2. No food differentiation wit regards to diff. ethnic and religious groups 3. Poor conditions in detention centers 4. No guidelines for dealing with conflict 5. More focus on general registration and procedures that staff care6. Staff members are alone in taking care of themselves 7. Lack of security officers to perform risk analyses 8. No stress relief arrangement for the staff 9. Lack of harmonized asylum reception standards , diversity in procedures10. Poor level of information 11. Problems with local community12. Lack of effective support / cooperation / procedures for moving out to the local community after granted permission

Workshop 1 Co-creation?

”On the basis of common challenge and engagement platform, bringning different players together in order to create

increased value by contributing with own value potential”

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Workshop 1 Co-creation

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Step 1: Form three contextual groups of 8, split up in subgroups of 4 Step 2: In subgroups discuss and agree upon 1 contextual case (10 min)

Step 3: Go back to the ”mother” group, present your cases and ”vote” for one of them (5 min)

Step 4: Work with the case by applying ”co-creation” (30 min)

Presentation (5 min)

Workshop 2

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Workshop 2Conflict management preparedness

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Step 1: Form groups of 6 includning ”host” and ”guest” countries

Step 2: Find a volunteer who would present his/her home organisation

Step 3: By interviewning the host, make a diagnosis of the organisation’s conflict management preparedness (15 min)

Presentation (5 min)

General diagnosis Strong points Things to improve

On behalf of ENARO organizers:

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We thank you for attending the briefing in Brussels,

wish you a safe trip to your exchange country and a fruitful exchange

program! See you at the Closing Conference in

Belgrade!